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3.10.72  Receiving, Extracting, and Sorting

Manual Transmittal

October 04, 2011

Purpose

(1) This transmits revised IRM 3.10.72, Campus Mail and Work Control, Receiving, Extracting, and Sorting.

Material Changes

(1) IPU 111340 issued 07-26-2011 IRM 3.10.72.1.2(3) Added the Lockbox IRM and the Statute IRM as ones that Receipt & Control should be familiar.

(2) IRM 3.10.72.1.2(4) Changed the numbering of the Manager's Security Handbook to IRM 1.6.4.

(3) IPU 110540 issued 03-10-2011 IRM 3.10.72.1.2(5) Note Moved the current Note to extend to the paragraph above and added new text to the Note regarding the proper procedure to report an inadvertent disclosure.

(4) IRM 3.10.72.1.2(7) Added the Statute IRM 25.6.1 as a reference to the Statute definition. Revised the definition of TAC and Field Office.

(5) IPU 110188 issued 01-21-2011 IRM 3.10.72.1.2(7) Added Point of Contact to the chart and added an explanation to the old IAT.

(6) IPU 110529 issued 03-09-2011 IRM 3.10.72.1.2(7) Added the acronym "I/B" to the chart. This is a term used to identify whether it's related to an Individual or Business and sometime indicates whether the return posted to the IMF or BMF. Deleted the NOTE under ICT/CIS that the exception is that the Philadelphia foreign amended returns must be mailed. This is not true; they can be scanned.

(7) IPU 110842 issued 04-21-2011 IRM 3.10.72.1.2(7) Added a more complete definition of ASFR in the Acronym chart. ASFR returns are to be sorted to be routed, not processed by Submission Processing.

(8) IPU 111155 issued 06-16-2011 IRM 3.10.72.1.2(7) Deleted "Point of Contact" , since we no longer process FTD's in the campus and added a new acronym, "RD" for Return Delinquency program. "RD" and "ASFR" will be edited in the top margin of the returns requested by the specific function within CSCO. Revised the definition for "ASFR" to emphasize that returns with this literal will not be processed through pipeline. Those accounts are adjusted in the "ASFR function" .

(9) IPU 111340 issued 07-26-2011 IRM 3.10.72.1.2(7) Revised definition of acronyms for the following: CFN, Campus Support site, FTD, IMF, IRP, NMF, PII, and RD.

(10) IPU 110473 issued 03-02-2011 IRM 3.10.72.1.2.1(1) There are "exceptions" to the Restricted Items within Receipt & Control, if they are a religious practice or a medical condition.

(11) IPU 110725 issued 04-06-2011 IRM 3.10.72.1.2.1(1) Note Changed the note regarding Restricted Items to match the 2010 revision.

(12) IPU 110811 issued 04-18-2011 - IRM 3.10.72.1.2.1(1) Deleted the word "Boxes" and combined with "Lunch Bags/Lunch Boxes" , as stated in the Agreement.

(13) IPU 111090 issued 06-06-2011 IRM 3.10.72.1.2.1(1) Revised instructions about Restricted Items to agree with the NTEU Locker agreement. It states, "Lunch bags/boxes" and the phrase "and similar items" was moved to a separate bullet to emphasize that it applies to all items above.

(14) IPU 110473 issued 03-02-2011 IRM 3.10.72.1.2.1(3) Employee can be identified by Name, Employee Number, or SEID on the Monthly Review.

(15) IPU 110473 issued 03-02-2011 IRM 3.10.72.1.2.1(3) Note The "exceptions" should be notated on the Monthly Managerial review.

(16) IRM 3.10.72.1.2.1(3) Added Identifying Number or SEID as an alternative to a name.

(17) IRM 3.10.72.2(2) Added Atlanta as a Campus Support site.

(18) IPU 111340 issued 07-26-2011 IRM 3.10.72.2.1(5) Deleted the reference to Emancipation Day and revised the sentence regarding using the date sprayed on envelopes when processed through the SCAMPS machine to determine the IRS Received Date, when the stamped date is missing.

(19) IPU 110132 issued 01-18-2011 IRM 3.10.72.2.2(5)1 Do not put misdirected/mis-sent mail in a IRS envelope to forward, unless the envelope is badly damaged, the contents could be lost or destroyed, or we accidentally destroyed the envelope. Ask the USPS for some of their clear plastic bags to repackage the misdirected mail.

(20) IPU 110132 issued 01-18-2011 IRM 3.10.72.2.2(5)1 Note Sometimes taxpayers are confused about where their State tax return should be mailed and they address the envelope to IRS. This is not really misdirected, but the state tax return needs to be forwarded to the appropriate state. Always attach the envelope to the incorrectly addressed state tax return. Include that return in the package with other state returns that were detached from the Federal return and mail to the appropriate State tax agency..

(21) IPU 111340 issued 07-26-2011 IRM 3.10.72.2.3(1) Removed Atlanta as a Submission Processing site with a unique zip code. This was effective July 2011.

(22) IPU 111340 issued 07-26-2011 IRM 3.10.72.2.3(3) Removed Atlanta as a Submission Processing site.

(23) IRM 3.10.72.2.3(4) Brookhaven Campus Support moved to a new physical address - 5000 Corporate Ct.

(24) IPU 111340 issued 07-26-2011 IRM 3.10.72.2.3(4) Moved Atlanta to the Campus Support sites table with a street address.

(25) IPU 110132 issued 01-18-2011 IRM 3.10.72.2.3(4) Note Philadelphia has new mail stop numbers called Building Locator Number ("BLN" ), but enter the alpha and numerics only when addressing a package to them.

(26) IPU 111340 issued 07-26-2011 IRM 3.10.72.2.4(2) Exception Some suspicious returns are routed to Code & Edit.

(27) IPU 110132 issued 01-18-2011 IRM 3.10.72.2.4(2) All IMF Receipt & Control sites should have a "funny box" , or access to one. If there is an imminent threat, you should contact TIGTA instead of putting it in the box.

(28) IPU 110317 issued 02-09-2011 IRM 3.10.72.2.4(2) Clarified the sentence to indicate that Frivolous Filer does not have a box; they must be mailed to Ogden.

(29) IPU 110560 issued 03-14-2011 IRM 3.10.72.2.4(2) Frivolous returns should be placed in your FRP "Funny Box" before mailing to Ogden, unless instructed otherwise.

(30) IPU 110630 issued 03-22-2011 IRM 3.10.72.2.4(2) Clarified that any mail piece received with language indicating an imminent threat should be reported to TIGTA, instead of putting in a "Funny Box" .

(31) IPU 110132 issued 01-18-2011 IRM 3.10.72.2.4.3(10) Batching will review transshipped IMF documents for a signature. If "remit" , they will edit "R" in the upper left corner before routing to Code & Edit to determine if correspondence is needed.

(32) IPU 110132 issued 01-18-2011 IRM 3.10.72.2.4.4 Revised the entire section on how to handle transshipped returns. Extracting/Batching needs to make sure the receiving site properly date stamped the returns. If a return requires a date stamp and it's missing, but it was received timely, date stamp it with the due date of the return to make it timely.

(33) IRM 3.10.72.2.4.4(1)b Note Added a reference to new Exhibit 12 where the Batching function Mail Stop number, as well as contacts and a fax number are provided for follow-up of Acknowledgement copies of Form 3210.

(34) IPU 110132 issued 01-18-2011 IRM 3.10.72.2.4.5(1) Changed the title of FTD Coordinator to FTD Point of Contact.

(35) IPU 111340 issued 07-26-2011 IRM 3.10.72.2.4.5(1) Deleted the chart regarding procedures for FTD's and replaced with an instruction that even though there is a mandate to file electronically, we are still accepting paper Form 8109, but they are processed as a regular deposit in any site.

(36) IRM 3.10.72.2.4.5(2) Deleted the reference to Lockbox mailing to CSPC and moved sentence in (1) to (2).

(37) IPU 111340 issued 07-26-2011 IRM 3.10.72.2.4.5(2) The St. Louis lockbox will continue to route any Form 8109 to CSPC through the end of 2011.

(38) IRM 3.10.72.2.4.6(1) Note Even if an organization has a specific P.O. Box delivered to a campus, it is still delivered, sliced, and extracted in Receipt & Control, a ventilated, Restricted area for security purposes.

(39) IPU 111340 issued 07-26-2011 IRM 3.10.72.2.4.6(5) and Note Deleted references to the special P.O. Boxes in Kansas City and Ogden for tax package mail-outs.

(40) IPU 110132 issued 01-18-2011 IRM 3.10.72.2.4.7 Made editorial changes to the Lockbox insert.

(41) IPU 110944 issued 05-06-2011 IRM 3.10.72.2.4.8 Revised the entire section regarding Certified Mail. Some sites have a USPS employee on site who scans the mail and detaches the green cards; other sites get their mail directly from the USPS after it was scanned and the cards detached. Guidelines were included with procedures for handling certified empty envelopes or blank pages enclosed.

(42) IPU 111229 issued 06-29-2011 IRM 3.10.72.2.4.9(2) Deleted reference to the yellow stickers and disposition, since all Undeliverable mail instructions should be included in the IRM 3.13.62.

(43) IPU 111229 issued 06-29-2011 IRM 3.10.72.2.4.9(3) Revised the sentence to refer the reader to the OFP website for the 140-00800 to determine the specific Organization code for the Campus Support Sites; for Submission Processing, the Organization is always 31000.

(44) IPU 111229 issued 06-29-2011 IRM 3.10.72.2.4.9(4) Deleted the reference to the Kansas City and Ogden Return Address on tax packages/postcards, since most tax packages are no longer mailed.

(45) IPU 110725 issued 04-06-2011 IRM 3.10.72.2.4.9(4) Memphis start reporting UD mail under 140-00800 under the Site Coordinator organization in January 2011.

(46) IPU 110811 issued 04-18-2011 - IRM 3.10.72.2.4.9(4) Beginning March 2011, all Campus Support sites began reporting UD mail under Function and Program, 140-00800. The various Organization codes are listed.

(47) IPU 111090 issued 06-06-2011 IRM 3.10.72.3(3) Deleted the Note in (3) and added a new paragraph (4) below to provide guidance on items that do not have to be sliced and extracted within Receipt & Control.

(48) IPU 111155 issued 06-16-2011 IRM 3.10.72.3(3) Note Added note to explain that you should open Confidential envelopes in Extraction, since they can possibly contain remittance. Added a reference to an "Exception List" where some sites have an agreement with off-site locations who do not pick up their mail from the Admin Mailroom.

(49) IPU 111155 issued 06-16-2011 IRM 3.10.72.3(3) Exception Added exception to explain that if mail is considered "Admin mail" , it does not have to be sliced in the area.

(50) IPU 110435 issued 02-25-2011 IRM 3.10.72.3(4) Emphasized that all correspondence and forms should be date stamped, especially prior to transshipping. The site that received the document first is the original IRS Received Date.

(51) IPU 110811 issued 04-18-2011 - IRM 3.10.72.3(4) A Julian date will be edited in the upper left corner when a "Funny Box" function sends a return back for processing and it was timely filed and no date stamp required.

(52) IPU 111340 issued 07-26-2011 IRM 3.10.72.3(7) Deleted FTD as priority mail, since we no longer have P.O. boxes to identify it. Changed the date in the note to December 2011; we will continue to receive paper Form 8109.

(53) IRM 3.10.72.3(7) Note Deleted the reference to Lockbox mailing to CSPC. Added a new sentence to encourage sites to take advantage of the new check readers on SCAMPS and work that mail first.

(54) IPU 110132 issued 01-18-2011 IRM 3.10.72.3(7) Note St. Louis lockbox will mail FTDs overnight to CSPC, using Stop 31.

(55) IPU 111155 issued 06-16-2011 IRM 3.10.72.3.1(1) Revised the "Admin Mail" section to specify that when confidential mail or packages from vendors addressed to specific name and/or function do not have to be sliced and extracted and some examples were given.

(56) IPU 111155 issued 06-16-2011 IRM 3.10.72.3.1(1)d Added a new alpha d for an "Exception List" and defined it as a local agreement to deliver mail that has not been sliced/extracted.

(57) IRM 3.10.72.4(7) Added Statute IRM reference.

(58) IPU 110529 issued 03-09-2011 IRM 3.10.72.5.1(2) Note If the IRM instructs you to route a form, letter, or notice to Accounts Management, this means route to your local ICT/CIS unit to scan and electronically route to the correct site to work. Do not physically transship any work for Accounts Management that can be scanned. There are a few forms that cannot be scanned and must be routed to the AM Stop number. If the stop number is provided, then it must be physically routed, instead of scanned.

(59) IPU 111340 issued 07-26-2011 IRM 3.10.72.5.1(5) Deleted the reference to using the routing guides to route UD mail. Follow Exhibit 3.13.62-56. Added a reference to the new (5) to the IUUD database and how to access it when trying to research a IDRS number from a piece of correspondence to aid in routing, etc.

(60) IRM 3.10.72.5.1(5) A management official should provide a list of IDRS numbers and corresponding stop number to individuals routing incoming, as well as Undeliverable mail.

(61) IPU 111340 issued 07-26-2011 IRM 3.10.72.5.2(1) Deleted the reference to IRM 3.10.72.15.7 regarding transshipping to Philadelphia. Replaced with an instruction to refer to the Exhibits for special instructions when physical transshipment is required.

(62) IRM 3.10.72.5.2(1) Identified Philadelphia as the back-end site for Foreign and U.S. Possession return processing. Some must be physically mailed, but most can be scanned through ICT/CIS when it's Accounts Management work.

(63) IRM 3.10.72.5.2(2) Created a table of the U.S. Possession State Codes and proper names, so that a U.S. Possession shown in the Entity section is easily identifiable and requires special sorting. Remaining bullets stayed the same in new (3).

(64) IPU 110811 issued 04-18-2011 - IRM 3.10.72.5.2(2) Added a Note to emphasize that a APO/FPO/DPO address does not mean Foreign address and should not be transshipped to a "International" site, unless there are other forms or schedules that make it "foreign" .

(65) IRM 3.10.72.5.3(1) Revised the first sentence and included the exception about foreign Form 7004 extensions can be filed in OSPC or CSPC, unless it's for a Form 1120-F.

(66) IRM 3.10.72.5.3(2) Added a table to show proper routing of International and U.S. Possession returns to the proper site.

(67) IRM 3.10.72.5.3(2) Note Added a reference to the table of U.S. Possessions.

(68) IPU 111340 issued 07-26-2011 IRM 3.10.72.5.3(3) Moved the first sentence in (4) and made it a Note in (3) to emphasize that unique returns filed in CSPC that are foreign are processed there, instead of OSPC.

(69) IPU 110560 issued 03-14-2011 IRM 3.10.72.5.3(4)c Form 7004 International Address returns do not have to sorted and batched as a foreign document, with the exception of the extension for the Form 1120-F.

(70) IRM 3.10.72.5.5.(1) Added a new paragraph to describe all possible type remittances that can be received.

(71) IRM 3.10.72.5.5.(3) Added a new chart and deleted text to explain which stamp, when to stamp, and how to determine if perfect or imperfect for routing to PPU or to the Transport.

(72) IRM 3.10.72.5.5.(9) Added examples of items of value that are mailed in lieu of a check and disposition.

(73) IRM 3.10.72.5.5.(10) Added a new paragraph to explain what is an acceptable remit and how to identify if possibly a bogus remit.

(74) IPU 110132 issued 01-18-2011 IRM 3.10.72.5.5(4) Extraction will not overstamp payments to third parties or other government agencies. They will let PPU make this determination.

(75) IRM 3.10.72.5.5.2(1) Updated statute year to 2008.

(76) IPU 111415 issued 08-17-2011 - IRM 3.10.72.5.5.2(4) Added a new instruction to address the statute date for Quarterly returns and added a IRM reference to a chart that lists all tax returns that would aid in determining the ASED.

(77) IRM 3.10.72.5.5.2(5) Added additional reference about whether the RD is circled and the return is signed.

(78) IRM 3.10.72.5.5.2(6) Added a new paragraph regarding unsigned IMF returns, which are considered unprocessable and should not be routed to Statute until signed.

(79) IPU 110132 issued 01-18-2011 IRM 3.10.72.5.5.2(4) Added "Process as Original" to the list of literals that should not be routed to Statute.

(80) IPU 110695 issued 03-30-2011 IRM 3.10.72.5.5.2(4) Do not route to Statute if both literals, "Process as Original" and TC 59X. However, if there is no TC 59X, but the literal "Process as Original" is edited, then it is subject to Statute criteria.

(81) IPU 110842 issued 04-21-2011 IRM 3.10.72.5.5.2(4) Added a pink Form 3531 or ASFR notated in top margin are new clues of ASFR returns.

(82) IPU 111155 issued 06-16-2011 IRM 3.10.72.5.5.2(4) Added another bullet for indicators that should not be referred to Statute. "ASFR" should always be routed to the "ASFR function" . "RD" (for Return Delinquency) are returns submitted by a taxpayer based on a phone call from Collections. If the "RD" has been circled by ASFR tax examiners, it is ready to be processed; otherwise, route to ASFR.

(83) IRM 3.10.72.5.6(2) Deleted some of the text and moved to the new chart in (4) describing the various types of envelopes.

(84) IRM 3.10.72.5.6(3) Moved to (8)

(85) IRM 3.10.72.5.6(3) Revised new (3) to describe basic definition of Initial Candling.

(86) IRM 3.10.72.5.6(3) Revised the Initial Candling procedure to state that a light must be used on see-through envelopes. The only exception is if Initial Candling is performed on a table that does not have a light. In that case, slicing on 3 sides is the alternative. Deleted the second Note regarding periodically turning off the light.

(87) IRM 3.10.72.5.6(4) Created a new (4) with a table to describe action for various envelopes in Initial Candling.

(88) IPU 110317 issued 02-09-2011 IRM 3.10.72.5.6(4) You have a choice of slicing on 1 or 3 sides when Initial Candling, but the light on the Tingle table must be turned ON. It can periodically be turned off, especially at times when you're slicing fats and flats that are not "see-through" and the light is not used. The light can be turned OFF temporarily if it bothers the eyes or is extremely hot. Anytime an envelope is attached to a document, it must be sliced on 3 sides since it does not go through Final Candling.

(89) IPU 110360 assigned 02-15-2011 IRM 3.10.72.5.6(8) Clarified that the envelopes to be Final candled can be put in a bag or a bucket. The identifying tag can be either inside or attached to the container.

(90) IPU 110811 issued 04-18-2011 - IRM 3.10.72.5.6(8) The tag placed in the bag or attached to the Candling bucket should contain the identifying information of the Extractor, as well as the Received Date.

(91) IRM 3.10.72.5.6(12) Removed the stipulation that another person must be in close proximity during Initial Candling, since already specified they should be a part of a unit or group.

(92) IPU 110414 issued 02-23-2011 IRM 3.10.72.5.6(12) Revised the location of where another Initial Candler should be seated. Location is nearby or in the same unit/group.

(93) IPU 110132 issued 01-18-2011 IRM 3.10.72.5.7(1) Figure 2 shows the short remit envelope facing the back of the check. The envelope can face in either direction.

(94) IRM 3.10.72.5.7(4) Moved (8) to (4) regarding multiple documents in the same envelope and how to date stamp and attach the envelope.

(95) IPU 110132 issued 01-18-2011 IRM 3.10.72.5.7(4)d and Note Delete the part that says it's not necessary to attach the envelope to a Form W-7. Remain consistent and stamp the Form W-7 and any return and attach the envelope to the earliest tax period.

(96) IPU 110842 issued 04-21-2011 IRM 3.10.72.5.7(4)f Added a pink Form 3531 or ASFR notated in top margin are new clues of ASFR returns.

(97) IPU 110132 issued 01-18-2011 IRM 3.10.72.5.7(4)i Always put the "claim" form on top of an original return.

(98) IPU 110435 issued 02-25-2011 IRM 3.10.72.5.7(4)l All correspondence and forms sent to IRS must be date stamped.

(99) IPU 110132 issued 01-18-2011 IRM 3.10.72.5.7(4)m All Form 8379, loose or attached to a return, needs to be stamped and envelope attached.

(100) IPU 110435 issued 02-25-2011 IRM 3.10.72.5.7(4)n Added new instruction to date stamp any return pulled out for the "Funny Box" if it is taken out of the Restricted Area to be returned later. This will be determined by the local CI and AM TAP whether it's possible for them to review inside of the area and turn-around on the same day.

(101) IPU 111155 issued 06-16-2011 IRM 3.10.72.5.7(4)o Added "RD" returns as a another category that requires a date stamp and the envelope attached before routing to ASFR.

(102) IRM 3.10.72.5.7(5) New chart on what to do with various IMF forms after you date stamp and attach the envelope. Added a new instruction that if the Entity information is missing and it's timely filed, attach the envelope.

(103) IPU 110132 issued 01-18-2011 IRM 3.10.72.5.7(5) If a current year original return is attached to a prior year amended return, detach the current year original for processing and route the 1040X to the 1040X unit.

(104) IPU 110811 issued 04-18-2011 - IRM 3.10.72.5.7(5) If Code & Edit has edited "TC 150" or "150" in the upper left margin of a Form 1040 series, this should be treated an a "Amended" Form 1040.

(105) IRM 3.10.72.5.7(6) New chart on what to do with various BMF forms after you date stamp and attach the envelope.

(106) IPU 110132 issued 01-18-2011 IRM 3.10.72.5.7(6)b Attach an original or amended return behind the "claim" form. Put the 1040X on top of Form 8379.

(107) IPU 111090 issued 06-06-2011 IRM 3.10.72.5.7(6)b When a "claim" form has a partial return (forms or schedules) attached, keep the package together, put the "claim" form on top and expedite routing to ICT/CIS.

(108) IPU 111090 issued 06-06-2011 IRM 3.10.72.5.7(6)b Exception Added Form 720-X as an amended return that is not routed to ICT/CIS; it is routed to Excise in CSPC.

(109) IPU 111090 issued 06-06-2011 IRM 3.10.72.5.7(6)c Emphasized that some forms are routed to Excise, Form 8849 and Form 720-X.

(110) IPU 111090 issued 06-06-2011 IRM 3.10.72.5.7(6)g If a Form 8379, Injured Spouse claim is attached to a Form 1040X, separate the forms and route the Form 8379 to ICT/CIS and route the Form 1040X to the 1040X unit in Submission Processing.

(111) IPU 111415 issued 08-17-2011 - IRM 3.10.72.5.7(6)g If a Form 8379 is attached to a Form 1040X, even if a Form 1040 series return is also attached, route the entire package to the 1040X unit to research the intent.

(112) IRM 3.10.72.5.7(7) Added new paragraph for how to handle original returns attached to amended or claim forms.

(113) IRM 3.10.72.5.7(8) Created two new charts for identifying and routing, IMF and BMF amended returns, claims, and Injured Spouse forms.

(114) IPU 110360 assigned 02-15-2011 IRM 3.10.72.5.8(2) Note If cash is submitted for the balance due on a state tax return, send it to the state using Certified mail.

(115) IPU 110132 issued 01-18-2011 IRM 3.10.72.5.9 Added "(Misdirected/Mis-Sent)" to the title and rearranged the information in the paragraphs.

(116) IPU 111340 issued 07-26-2011 IRM 3.10.72.5.11 Deleted entire section about special processing procedures for FTD's since they should be filed electronically.

(117) IRM 3.10.72.5.11(2) Added a reference to any third party check received for an ACS payment can be processed by PPU.

(118) IPU 110188 issued 01-21-2011 IRM 3.10.72.5.11(6), (8), (12) and (14) Changed all references to IAT and Interagency Coordinator to FTD Point of Contact

(119) IPU 110132 issued 01-18-2011 IRM 3.10.72.5.11(14) Put a Form 3210 on FTDs that must be routed to Accounting.

(120) IPU 110317 issued 02-09-2011 IRM 3.10.72.6.1(1) Added information to IRS Received Date to clarify that it is official if stamped by a Campus or an IRS office that can accept tax returns.

(121) IRM 3.10.72.6.1(2) Exception Revised the exception to point out that any IRS function or office that is not designated to accept tax returns cannot give it an official IRS Received Date and TAS is only one example.

(122) IPU 111340 issued 07-26-2011 IRM 3.10.72.6.1(9) Deleted the reference to date stamping Unsigned IMF returns.

(123) IPU 110811 issued 04-18-2011 - IRM 3.10.72.6.1(10) If a timely filed return that does not require a Received Date stamp is referred to the "Funny Box" , the "Funny Box" function will edit the Julian date in lieu of the Received Date in the left corner if they send it back to be processed.

(124) IPU 111340 issued 07-26-2011 IRM 3.10.72.6.2(1) Note Deleted the Note regarding Emancipation Day for 2011.

(125) IPU 111340 issued 07-26-2011 IRM 3.10.72.6.2(3)a Deleted ATSPC from the list of IMF sites.

(126) IRM 3.10.72.6.2.2(3) Note Added a Note to explain that Emancipation Day falls on Monday, April 16, so the timely mailing date is April 17, 2012.

(127) IRM 3.10.72.6.2.5(1) Added a new Note to explain that timely receipt or timely mailing is April 17, since Emancipation Day falls on Monday, April 16.

(128) IRM 3.10.72.6.2.5(2) Updated RS-PCC capability in TAC offices.

(129) IRM 3.10.72.7(3) Deleted the Note in (2) and made a new paragraph explaining the specific literal and specific BMF forms that are to be considered Amended returns.

(130) IPU 110132 issued 01-18-2011 IRM 3.10.72.7.1(8) If a signed return is received with a "R" or "$" in the upper left corner, it must be sorted as a "remit" document.

(131) IPU 110695 issued 03-30-2011 IRM 3.10.72.7.3 If a Form 944 is attached to a Letter 4148C, attach the letter to the back of the return and continue processing the return. If there is correspondence attached to the letter that requires a response by Accounts Management, route the package to Accounts Management. Make sure you date stamp the notice and return if routing to another function outside of Submission Processing.

(132) IRM 3.10.72.7.3(2) Deleted the instruction to sort by MFT, sort certain CP notices and foreign remits. Added a Note to refer to other instructions regarding remits in IRM 3.10.72.5.5 and IRM 3.10.72.7.

(133) IPU 110842 issued 04-21-2011 IRM 3.10.72.7.3(3) If the Routing Guide states "Accounts Management" , with no site or stop number, that means route to your local ICT.

(134) IPU 111340 issued 07-26-2011 IRM 3.10.72.8 Revised the entire section. Most of the paragraphs with special routing instructions were moved to the chart in IRM 3.10.72.12 for Minor Sorting of IMF returns and extensions.

(135) IRM 3.10.72.8(3) Converted the alphas to a table for items that should not be sorted as by-pass return for ISRP.

(136) IPU 110842 issued 04-21-2011 IRM 3.10.72.8(3) Added Form 1040 "ASFR" returns as a major IMF sort to route as correspondence. Do not sort them to be batched for processing.

(137) IPU 110944 issued 05-06-2011 IRM 3.10.72.8(3) Added a new bullet about sorting "SFR" returns. These are not the same as "ASFR" . "ASFR" returns are routed to Collection for processing. They are not processed through the pipeline.

(138) IPU 111155 issued 06-16-2011 IRM 3.10.72.8(3) Added "RD" to the bullet of Form 1040 returns that need to be sorted and routed to CSCO in Fresno or Austin. If the "RD" has been circled by CSCO, that means it's ready for normal processing.

(139) IPU 110132 issued 01-18-2011 IRM 3.10.72.8(5) Do not send any remit (or indication of remit) documents through by-pass.

(140) IPU 110132 issued 01-18-2011 IRM 3.10.72.8(5) Note Added a note to explain the indications of a remit document either from Lockbox or transshipped from another office.

(141) IPU 110944 issued 05-06-2011 IRM 3.10.72.8(5)c Do not send any Form 1040 EZ returns with Missing Signature or ones that had correspondence for a Missing Signature with multiple Received Dates as by-pass for ISRP.

(142) IPU 110944 issued 05-06-2011 IRM 3.10.72.8(5)e Do not send any Form 1040 EZ with an attached Form 8948 through as a by-pass.

(143) IPU 110132 issued 01-18-2011 IRM 3.10.72.8(7) Added more AM TAP criteria: hand-written Form W-2 and if there is Social Security reported (non-taxable) and claims Withholding.

(144) IPU 110317 issued 02-09-2011 IRM 3.10.72.8(7) Added the function criteria at the end of each bullet to aid in the decision process of which box the return should be referred. One tip is that if it relates to a Form W-2 or Form 1099, it belongs to AM TAP; if there is no income source document and there are multiple documents, refer it to the CI box.

(145) IPU 110317 issued 02-09-2011 IRM 3.10.72.8(7) Note Revised the sentence to indicate that there are only boxes for CI and AM TAP. Frivolous Filer is located in Ogden and those returns will have to be mailed to them.

(146) IPU 110560 issued 03-14-2011 IRM 3.10.72.8(7) Note Frivolous returns should be placed in your FRP "Funny Box" before mailing to Ogden, unless instructed otherwise.

(147) IPU 110842 issued 04-21-2011 IRM 3.10.72.8(7) Deleted the "Funny Box" criteria and made reference to the section criteria.

(148) IPU 110132 issued 01-18-2011 IRM 3.10.72.8(8) Deleted Form 8453-OL and left the sorting of Form 8453 or Form 8453 with Form 1040 the same.

(149) IPU 110132 issued 01-18-2011 IRM 3.10.72.8.1 Revised the unsigned return procedures. Allow the taxpayer to self-arrow when they accidentally signed on the wrong line. Look for indications of a secured return and do not mail back. Indications of amended should not be mailed back; sort for the 1040X unit.

(150) IPU 111340 issued 07-26-2011 IRM 3.10.72.8.1(1) Note and Revised the sentence to refer to the Compliance exceptions in the chart in (4). Changed the subsection number to IRM 3.10.72.15.7, since the International subsection was deleted.

(151) IPU 110188 issued 01-21-2011 IRM 3.10.72.8.1(1) Note Revised the Unsigned return procedures to ensure you do not sort any unsigned return with correspondence to be mailed back. Treat as correspondence and put the correspondence on top, if attached.

(152) IPU 110842 issued 04-21-2011 IRM 3.10.72.8.1(1) Note Do not send any ASFR returns to Statute. If they are unsigned, continue to route to ASFR to secure a signature.

(153) IPU 111155 issued 06-16-2011 IRM 3.10.72.8.1(1) Note Do not route any return with "RD" edited in the top margin to Statute.

(154) IPU 111340 issued 07-26-2011 IRM 3.10.72.8.1(4) Deleted the exceptions to a signature and replaced with a chart of Compliance notations that need special processing. All refund and balance due returns now require a signature.

(155) IPU 110188 issued 01-21-2011 IRM 3.10.72.8.1(4) Added "ICS" along with the TC 59X edits as a notation that means the return should not be mailed back for a signature. Added information that a faxed return/faxed signature is acceptable and should not be mailed back.

(156) IPU 110842 issued 04-21-2011 IRM 3.10.72.8.1(4) Added the phrase "TDI complete, Notice/Correspondence attached for signature only" to the list that should not be sent back for a signature.

(157) IPU 110842 issued 04-21-2011 IRM 3.10.72.8.1(4) Note Added an instruction to route ASFR returns; do not process.

(158) IPU 111155 issued 06-16-2011 IRM 3.10.72.8.1(4) Added reference to a circled "RD" edited in the top of the return as an example of a return that should not be sent back for a signature, since it was requested by a IRS function via phone or correspondence.

(159) IPU 111340 issued 07-26-2011 IRM 3.10.72.8.1(7) Note Deleted the Note regarding any exception made by Code & Edit for a signature, since there are none.

(160) IPU 110132 issued 01-18-2011 IRM 3.10.72.9(6) New Stop number for Form 8804-C was added.

(161) IPU 110414 issued 02-23-2011 IRM 3.10.72.9(6) Changed the Philadelphia mail stop for routing Form 8804-C.

(162) IPU 110317 issued 02-09-2011 IRM 3.10.72.10(5) If you receive blank sheets of paper mailed Certified to IRS, route to Frivolous Filer with the envelope.

(163) IPU 110944 issued 05-06-2011 IRM 3.10.73.10(5) Revised the instruction to refer to the Certified mail section if any empty or blank pages received via Certified mail.

(164) IRM 3.10.72.11(4) Updated statute year to 2008.

(165) IPU 111251 issued 07-05-2011 IRM 3.10.72.11(7) - Documents should be transshipped daily and should be date stamped at the receiving site. However, there are circumstances where date stamping cannot happen. If the documents are not date stamped, then Batching will have to use the send date on the Form 3210 to back date the IRS Received Date on the documents requiring a date stamp.

(166) IPU 111444 issued 08-30-2011 - IRM 3.10.72.12(2) Revised the routing of the Form 1040X to Batching, instead of directly to the Unit.

(167) IPU 111340 issued 07-26-2011 IRM 3.10.72.12 Revised the entire section and made a table for routing Form 1040 and Form 1040X. Left the Form 1040NR and the Extension paragraphs in tact. The others were deleted and added to the tables, except for the Innocent Spouse, Form 8857. It's a part of the Routing Guide, since it is never batched nor attached to a Form. Renumbered the remaining paragraphs in the section.

(168) IPU 111428 issued 08-23-2011 IRM 3.10.72.12(2) Revised the routing of the Form 1040X to Batching, instead of directly to the Unit.

(169) IPU 111415 issued 08-17-2011 - IRM 3.10.72.12(2) Revised the procedures for Injured Spouse when there is Form 1040X present. Always keep together, even if there is a Form 1040 present with a Form 1040X, and route to the 1040X unit for research.

(170) IRM 3.10.72.12(5) Updated due date to April 17, 2012.

(171) IPU 110132 issued 01-18-2011 IRM 3.10.72.12.1(2)b New mailing address for Philadelphia was added for routing Form 8408.

(172) IPU 111340 issued 07-26-2011 IRM 3.10.72.13(1)a Added caveat that returns that are centralized with a foreign address are processed in CSPC, instead of OSPC.

(173) IRM 3.10.72.13(2) Added the Statute IRM reference to this sentence.

(174) IPU 111340 issued 07-26-2011 IRM 3.10.72.13(2) If original and amended return come together, keep together. If either is a statute period, route the package to Statutes.

(175) IPU 111155 issued 06-16-2011 IRM 3.10.72.13(4) When a BMF return is received with the literal "RD" edited in the top margin, it should be routed to CSCO in a Campus Support site.. If the literal "RD" has been circled by ASFR, this means it should be processed.

(176) IRM 3.10.72.13.1(1) Changed to February 29, 2012, a Leap Year.

(177) IPU 111340 issued 07-26-2011 IRM 3.10.72.13.1(4) If amended received with original route package to Accounts Management.

(178) IPU 111340 issued 07-26-2011 IRM 3.10.72.13.1.1 Renumbered this to IRM 3.10.72.13.2 and that renumbered the remaining sections.

(179) IPU 110132 issued 01-18-2011 IRM 3.10.72.13.1.1 Deleted reference to sorting Form CT-2 refund/no refund.

(180) IPU 110132 issued 01-18-2011 IRM 3.10.72.13.2(3) Changed the verb tense to was for the Estate Tax repeal for Date of Death in 2010.

(181) IPU 110317 issued 02-09-2011 IRM 3.10.72.13.2(3) Deleted reference to no estate tax if Date of Death is 2011; it was only repealed for 2010 date of death.

(182) IPU 111340 issued 07-26-2011 IRM 3.10.72.13.3(4) Added Mail Stop number and rearranged paragraphs.

(183) IPU 110132 issued 01-18-2011 IRM 3.10.72.13.3(4) Sort Form 720 and current and prior; if no box checked, sort as current.

(184) IPU 111340 issued 07-26-2011 IRM 3.10.72.13.5 Revised the section on Form 940 sorting.

(185) IRM 3.10.72.13.5(4) Updated TY to 2011.

(186) IPU 111340 issued 07-26-2011 IRM 3.10.72.13.6 Rearranged the paragraphs.

(187) IPU 110811 issued 04-18-2011 - IRM 3.10.72.13.6 Revised the sorting instructions for Form 941. Use the ID code in the upper right corner to aid in sorting. The last 2 digits of the number is the Year.

(188) IPU 110725 issued 04-06-2011 IRM 3.10.72.13.6(5) Note Do not batch a Form 941M. Simply route it to Code & Edit.

(189) IPU 111090 issued 06-06-2011 IRM 3.10.72.13.6(6) Deleted all references to sorting Forms 941 by using the ID of 0 and 1. Now, we will sort by the Tax Form and the revision and the quarter.

(190) IPU 111155 issued 06-16-2011 IRM 3.10.72.13.6(8) Added "walk-throughs" as another category of Form 941 that should go through ISRP.

(191) IPU 111090 issued 06-06-2011 IRM 3.10.72.13.6(10) Added new table on how to sort for ISRP processing. Sort all 2011, sort all 2010 2nd, 3rd, and 4th quarter, then sort the 1st quarter of 2010 with all priors.

(192) IPU 111340 issued 07-26-2011 IRM 3.10.72.13.7 No change, just moved paragraphs and date shows update.

(193) IPU 110725 issued 04-06-2011 IRM 3.10.72.13.7(3) Note Added 941M to the title and added information about what to do with Form 941M if received with Form 941, or if "loose" .

(194) IRM 3.10.72.13.7(5) Added 2012 to chart.

(195) IPU 111340 issued 07-26-2011 IRM 3.10.72.13.8 Changed to title to Routing, since we changed the process to route all Amended returns to Accounts Management.

(196) IRM 3.10.72.13.8(10) Added new ISRP sorting procedures - 2012, 2011 -2nd -4th Qtr, then 2011 -1st Qtr and all priors.

(197) IPU 111340 issued 07-26-2011 IRM 3.10.72.13.9 If amended received with original route package to Accounts Management and rearranged.

(198) IRM 3.10.72.13.9(4) Added new ISRP sorting procedures - 2012, 2011 -2nd -4th Qtr, then 2011 -1st Qtr and all priors.

(199) IPU 111340 issued 07-26-2011 IRM 3.10.72.13.10 If amended received with original route package to Accounts Management and rearranged.

(200) IRM 3.10.72.13.10(4) Added Form 943-PR to the title and updated ISRP sort.

(201) IPU 111340 issued 07-26-2011 IRM 3.10.72.13.11 Deleted all references to the sorting of Form 944/Form 944SP refunds through the first Thursday in February and revised the entire section.

(202) IRM 3.10.72.13.11(4) Updated ISRP sort.

(203) IPU 111340 issued 07-26-2011 IRM 3.10.72.13.12 Deleted all references to the sorting of Form 944PR/Form 944SS refunds through the first Thursday in February and revised the section.

(204) IPU 110132 issued 01-18-2011 IRM 3.10.72.13.12(2) Sort both 2009 and 2010 revisions separately from 2008 and prior for Form 945

(205) IRM 3.10.72.13.12(4) Updated ISRP sort.

(206) IPU 111340 issued 07-26-2011 IRM 3.10.72.13.13 If amended received with original route package to Accounts Management and rearranged.

(207) IPU 111251 issued 07-05-2011 IRM 3.10.72.13.13.1(1) - Note Revised to Note to clarify that attached returns should remain attached to only the following application forms: Form 1023, Form 1024, and Form 8940.

(208) IPU 111206 issued 06-24-2011 IRM 3.10.72.13.13.1(1) Note - Added a note to emphasize that all attachments must remain attached to the applications. Also added some additional application forms that can be used - Form 1023, Form 1024, Form 1028, Form 8940, Form 4461, Form 4461-A, Form 4461-B, Form 5300, Form 5307, Form 5310, Form 5310-A, and Form 6406.

(209) IRM 3.10.72.13.13(4) Updated the ISRP sort instructions.

(210) IPU 111340 issued 07-26-2011 IRM 3.10.72.13.15 Renumbered this section from IRM 3.10.72.14.1.

(211) IPU 111340 issued 07-26-2011 IRM 3.10.72.13.16 Reversed (1) and (2).

(212) IRM 3.10.72.13.17(1) Updated due date to May 15.

(213) IRM 3.10.72.13.17(2) Updated due date to April 17.

(214) IRM 3.10.72.13.17(10) Updated statute year to 2008.

(215) IRM 3.10.72.13.18(1) Updated due date to April 17.

(216) IPU 111415 issued 08-17-2011 - IRM 3.10.72.13.21(5) Added the phrase "are sorted separately" in reference to Form 1065 "PTP" returns.

(217) IPU 111415 issued 08-17-2011 - IRM 3.10.72.13.21(6) Added indication of repayment of "Therapeutic Drug Credit" on the 2010 Form 1065.

(218) IRM 3.10.72.13.22(1) Updated year to 2011.

(219) IRM 3.10.72.13.22(7) Updated tax periods to 2011

(220) IPU 111340 issued 07-26-2011 IRM 3.10.72.13.26(5) Note Added a Note for CSPC to hold the Form 2290 for the July 2011 period and subsequent until further instructions are issued.

(221) IRM 3.10.72.13.28(1) Updated due date to April 17.

(222) IRM 3.10.72.13.29(1) Updated due date to April 167.

(223) IRM 3.10.72.13.30(1) Updated due date to April 17.

(224) IPU 110560 issued 03-14-2011 IRM 3.10.72.13.33(3) Changed the codes for the form types when sorting the Form 7004. Only the extension for Form 1120-F must be processed in Ogden as a Foreign document. The codes for the NMF forms must be routed to CSPC. All others can be processed in either OSPC or CSPC and all are not numbered with a domestic FLC, even if foreign address.

(225) IRM 3.10.72.13.34(1) Updated due date to May 15.

(226) IRM 3.10.72.13.35(3) Added Code 03 to Tax Class 2 and added Code 35 and 36 to the NMF sort for Form 7004.

(227) IPU 111340 issued 07-26-2011 IRM 3.10.72.13.35.1(4) Deleted reference to Emancipation Day.

(228) IPU 110132 issued 01-18-2011 IRM 3.10.72.13.38.1 Added new section for Form 8703.

(229) IRM 3.10.72.13.39(2) Route Form 8453-EX to CSPC e-help.

(230) IPU 111340 issued 07-26-2011 IRM 3.10.72.13.39(3) If Form 1040-V is attached, keep Form 8453-F together and route to PPU.

(231) IPU 110132 issued 01-18-2011 IRM 3.10.72.13.39(3)b Changed stop number for Copy B&C, Form 8805.

(232) IPU 110132 issued 01-18-2011 IRM 3.10.72.13.40(2) Changed stop number for mailing Form 8813 with Form 8804-C.

(233) IPU 111340 issued 07-26-2011 IRM 3.10.72.13.41 Changed the numbering scheme from IRM 3.10.72.13.38.1 to IRM 3.10.72.13.41. No change to content.

(234) IPU 110540 issued 03-10-2011 IRM 3.10.72.13.41 Added new section for disposition of Form 8819.

(235) IRM 3.10.72.13.43(1) Note Updated statute year period.

(236) IPU 111444 issued 08-30-2011 - IRM 3.10.72.13.44(3)2 Added the OSPC Files Mail Stop 6722.

(237) IPU 111428 issued 08-23-2011 IRM 3.10.72.13.44(3)2 Added the OSPC Files Mail Stop 6722.

(238) IRM 3.10.72.13.44(3)3 Updated the year OSPC will send forms to Files.

(239) IRM 3.10.72.15.2(3) Added routing of Form 8453-EX to CSPC e-help desk.

(240) IPU 110842 issued 04-21-2011 IRM 3.10.72.15.3(2) Added information that if an Installment Agreement or Form 2159 is attached to an Offer in Compromise, put the Form 656 on top and route the package accordingly.

(241) IPU 111090 issued 06-06-2011 IRM 3.10.72.15.3(2) Changed the Memphis Mail stop to 811.

(242) IPU 110317 issued 02-09-2011 IRM 3.10.72.15.4(1) Note Rubber band the Forms 2848 and Forms 8821 together with a completed Form 3210 on top. The Form 3210 should always include the mail stop so that Shipping can route directly to the function, instead of Extraction.

(243) IPU 110132 issued 01-18-2011 IRM 3.10.72.15.4(3) Changed stop number for mailing to the CAF unit in Philadelphia.

(244) IPU 110317 issued 02-09-2011 IRM 3.10.72.15.4(3) Added Mail Stop numbers for the CAF units.

(245) IPU 110842 issued 04-21-2011 IRM 3.10.72.15.5 Revised the Installment Agreement section. Any user fee can post as a TC 670, so there's no reason to worry about a "split" payment. The Individual (W&I) are worked by Austin, Fresno, and Kansas City. The Business (SB/SE) are worked by Kansas City, Memphis, and Ogden.

(246) IPU 110944 issued 05-06-2011 IRM 3.10.72.15.5(1) Corrected the W&I CSCO sites to Andover, Atlanta, and Kansas City and the SB/SE CSCO sites are Brookhaven, Memphis, Ogden, and Philadelphia. Route to the correct site based on whether the request is for an Individual or Business, then by the State.

(247) IRM 3.10.72.15.5(2)b IMF Code and Edit will have to sort the Installment Agreements between W&I and SB. If they are given to Second Sort, they should be identified when received before you begin sorting by state/CSCO site.

(248) IPU 110944 issued 05-06-2011 IRM 3.10.72.15.5(5) Deleted the table and revised the text to include a step list of how to determine the proper routing.

(249) IPU 111340 issued 07-26-2011 IRM 3.10.72.15.5(6) Corrected the abbreviation for Arizona and changed routing for AZ and AR in the W&I table.

(250) IPU 110944 issued 05-06-2011 IRM 3.10.72.15.5(6) Included a new table for where to route Installment Agreements for Individuals (W&I).

(251) IPU 110944 issued 05-06-2011 IRM 3.10.72.15.5(7) Included a new table for where to route Installment Agreements for Businesses (SB/SE).

(252) IPU 111340 issued 07-26-2011 IRM 3.10.72.15.5(7) Corrected the abbreviation for Arizona and changed routing for AZ and AR in the SB table.

(253) IPU 111340 issued 07-26-2011 IRM 3.10.72.15.7 Deleted the subsection regarding transshipments of International returns to Philadelphia, since they are no longer physically shipped. They are routed to ICT, with a few exceptions that are identified in the Routing Guides.

(254) IPU 110132 issued 01-18-2011 IRM 3.10.72.15.7(3) and (4) Changed stop number for mailing to BMF International AM in Philadelphia.

(255) IPU 110529 issued 03-09-2011 IRM 3.10.72.15.7(3) Deleted the Philadelphia Mail Stop number, since the IMF International Amended, etc. should be scanned by ICT.

(256) IPU 110529 issued 03-09-2011 IRM 3.10.72.15.7(4) Deleted the Philadelphia Mail Stop number, since the BMF International Amended, etc. should be scanned by ICT.

(257) IPU 110842 issued 04-21-2011 IRM 3.10.72.15.8 Added a new section for ASFR instructions, including where to transship/route to the ASFR functions.

(258) IPU 110317 issued 02-09-2011 IRM 3.10.72.16 Completely revised the section and included TIGTA in the title for returns or documents should be referred, if there is a imminent threat.

(259) IRM 3.10.72.16(5) Added a reference to "fake" forms/tax returns submitted. They should be referred to some "funny box" function, or TIGTA if there is a substantial volume or large scheme.

(260) IPU 111340 issued 07-26-2011 IRM 3.10.72.16(11) Added a chart of the returns that should not be put in the Funny Box. These will be batched for Code & Edit to correspond. Added another example of SSB returns that should be routed to Code & Edit.

(261) IPU 110317 issued 02-09-2011 IRM 3.10.72.16.1 Completely revised the section for Criminal Investigation Funny Box criteria.

(262) IPU 111340 issued 07-26-2011 IRM 3.10.72.16.1(1) Deleted the literals for CI, since they will simply stamp CI only.

(263) IPU 111340 issued 07-26-2011 IRM 3.10.72.16.1(4) Added additional criteria for credits that can also be seen on the HSH returns.

(264) IPU 110811 issued 04-18-2011 - IRM 3.10.72.16.1(4) Restricted the items in the bullets under CI criteria-no change to the text.

(265) IPU 111340 issued 07-26-2011 IRM 3.10.72.16.1(5) Deleted the reference to hold or put the SSB returns in the CI Funny Box. They are now being processed by Code & Edit.

(266) IPU 111229 issued 06-29-2011 IRM 3.10.72.16.1(5) Added a new category of returns that should be referred to the CI Funny Box. Those are IMF returns that have only Social Security Benefits and Withholding reported. Sort these separately from other CI referrals.

(267) IRM 3.10.72.16.1.1 Added a new section called Questionable Payments describing certain types of bogus checks that should be reported to CI or TIGTA.

(268) IPU 110811 issued 04-18-2011 - IRM 3.10.72.16.2 Revised the AM TAP criteria to include the chart for "OMM" and "Non-OMM" provided by AM TAP and restricted it.

(269) IPU 110317 issued 02-09-2011 IRM 3.10.72.16.2 Completely revised the Criminal Investigation section to show specific criteria for returns that should be referred to them. CI basically wants multiple returns and ones with no Form W-2 or Form 1099 that substantiates the income reported.

(270) IPU 110132 issued 01-18-2011 IRM 3.10.72.16.2(2) Added more AM TAP criteria: hand-written Form W-2 and if there is Social Security reported (non-taxable) and claims Withholding.

(271) IPU 110317 issued 02-09-2011 IRM 3.10.72.16.2(2) Explained what verifiable income and source document means, then how to determine if it should be referred to CI or AM TAP.

(272) IPU 110317 issued 02-09-2011 IRM 3.10.72.16.2(3) deleted reference to the AM TAP letters and added a note in the C letter routing guide to route to the specific Stop # instead of routing to ICT.

(273) IPU 110317 issued 02-09-2011 IRM 3.10.72.16.2(3) Added a new sentence to give an example and try to explain what kind of return would be referred to the "non-OMM" box. AM TAP will have 2 boxes; one is for "OMM" and the other is "non-OMM" . "OMM" (Operation Mass Mailing) has pretty specific criteria and they're usually multiple ones that you'll see in the same envelope or mingled in throughout the year.

(274) IPU 110360 assigned 02-15-2011 IRM 3.10.72.16.2(3) Corrected the form number of the Social Security form to Form SSA-1099.

(275) IPU 110811 issued 04-18-2011 - IRM 3.10.72.16.3 Restricted the items in the bullets under Frivolous Filer criteria-no change to the text.

(276) IPU 110317 issued 02-09-2011 IRM 3.10.72.16.3(1) Added the mail stop 4390 for Frivolous Filer in Ogden, if the return needs to be mailed.

(277) IPU 110529 issued 03-09-2011 IRM 3.10.72.16.3(1) Any FRP returns pulled out should go into the "FRP Funny Box" for the local FRP coordinator to review. Do not mail to Ogden FRP, unless instructed by the coordinator.

(278) IRM 3.10.72.17(3) Added information on how to go to SERP to find other Mail Routing Guides for all campuses. This is useful when you need to locate a mail stop number when transshipping to another site.

(279) Exhibit 3.10.72-1 Added Form 706-NA reference that foreign are also processed in CSPC, added additional literals on Form 843 that are processed by Accounts Management, such as Student FICA, Student VISA claims, as well as indication of foreign or U.S. Possession issues, added Form 1040-NR, Form 1040-PR, and Form 1040-SS routing and amended returns to AM. Added reference that all Form 1045 NOL and Carryback issues are expedite routing to AM. Added Form 8869 and Form 8833 to go to AM. Added reference to 4506 with a subpoena does not go to RAIVS; instead, it goes to Disclosure operation in Atlanta. Added new Form 1099-K to the IRP documents. There is a new Form 1098-MA, but it is not processed. It is routed to AUSPC Files. Revised Form 5466B. Sort I/B and route to Batching.

(280) IPU 111144 issued 08-30-2011 Exhibit 3.10.72-1 Revised the routing of Form W-7P to same address as Form W-12. Send the Form W-9 back to the filer and hi-light the instruction in the upper left corner of the form.

(281) IPU 111428 issued 08-23-2011 Exhibit 3.10.72-1 Revised routing of Form 3870 and deleted Form 6406, since it is obsolete.

(282) IPU 111415 issued 08-17-2011 - Exhibit 3.10.72-1 Updated routing for Form 843 for Branded Prescription Drug Fee, Form 5471, Form 5472, Form 8939 with an Amended Return attached, Form 8697 (individual), and Form W-9. Changed routing of Schedule D, Form 941 to Philadelphia and moved from Exhibit 3.10.72-4. Updated routing of Form 13844 to ACS in Kansas City. Updated routing of Form SS-4 and Form SS-8.

(283) Exhibit 3.10.72-1 Updated routing for Form 882, Form 8822-A, Form 8822-B, and if any of these are Foreign or U.S. Possession address changes, route to OSPC.

(284) IPU 111340 issued 07-26-2011 Exhibit 3.10.72-1 Changed the routing of the Form 4461 series to FOB, Room 5106. Route Form 4977 to AM instead of FTD Penalty Unit. Added Mail Stop 824G for Form 706 and Form 709 Amended returns. Added Form 8952 to OSPC, Stop 7700

(285) IPU 110117 issued 01-13-2011 Exhibit 3.10.72-1 Mail all Forms W-12 and Forms 8945 and Forms 8946 plus any remit to the address in Iowa. Do not deposit the money.

(286) IPU 110117 issued 01-13-2011 Exhibit 3.10.72-1 Added Form 8944 and Form 8947 to the chart. Changed the routing of Form 8891 to the new mail stop number in Philadelphia.

(287) IPU 110132 issued 01-18-2011 Exhibit 3.10.72-1 Changed the Philadelphia mail stop number for: Form 843 (foreign), Form 940PR/SS, Form 941C, Form 1001, Form 1042 amended, Form 1042NR amended, Form 1120-F or Form 1120-FSC amended, Form 3491, Form 3520 amended, Form 3870, Form 4029, Form 4361, Form 6166, Form 8288 corr or FIRPTA, Form 8288-A, Form 8693, Form 8697, Form 8804-C, Form 8805 (Copy B&C), Form 8866, Form 8891.

(288) IPU 110132 issued 01-18-2011 Exhibit 3.10.72-1 Deleted Philadelphia for International processing of Form 1138.

(289) IPU 110132 issued 01-18-2011 Exhibit 3.10.72-1 Deleted routing of Form 8703 to OSPC Entity; it is now processed.

(290) IPU 110132 issued 01-18-2011 Exhibit 3.10.72-1 Added Form 8805 (Copy A & D) with no Form 8804 is processed by OSPC.

(291) IPU 111155 issued 06-16-2011 Exhibit 3.10.72-1 Added Form 12483 to be routed to Account Management.

(292) IPU 110132 issued 01-18-2011 Exhibit 3.10.72-1 Form 8944 goes to Andover e-help

(293) IPU 110132 issued 01-18-2011 Exhibit 3.10.72-1 Form 8947 goes to OSPC Office of Tax Shelter.

(294) IPU 110317 issued 02-09-2011 Exhibit 3.10.72-1 Deleted Form 8109B from the chart. Added Mail Stop # for the following Forms: 56, 56-F, 990-BL, 1040ES with Name Change, 2032, 2553, 2678, 4149, 6069, 8519, 8821, 8822, 8855, 8869, 8878, 8879, SS-16, and W-9

(295) IPU 110529 issued 03-09-2011 Exhibit 3.10.72-1 Deleted reference to a particular site's Accounts Management and made it generic, as well as the word "Expedite" , since all are routed upon receipt for: Form 720X, all Forms 843, Form 940 PR/SS Amended, Form 941C with Form 941 PR/SS box checked, loose Schedule R (Form 941), Form 941X, Form 990-N, Form 1001, Form 1041 with Form 1040-NR attached, Form 1042 Amended, Form 1042NR Amended, Form 1045, Form 1120-F or Form 1120-FSC Amended, Form 1138, Form 1139, Form 4029, Form 4361, Form 6118, Correspondence regarding Form 8288 or FIRPTA, Form 8288-A, Form 8288B, Form 8379, Form 8621, Form 8697, Form 8805, Form 8866, Form 8891, Form W-7P;

  • Added Stop numbers for Form 1000, Form 1042, Form 2848, Form 3449, Form 4759, Form 8264, Form 8282, Form 8655, Form 8836, Form 9143 with return, IRP documents in Austin and Kansas City;

  • Added specific routing instructions for Form 5466B; Added Philadelphia Stop # for Form 8519; Added stop for KCSPC IRP unit; Added the descriptor that the 1040X units are in any IMF SP site; Added specific routing in Ogden for Form 8893

  • Deleted Form 5471 (with PRN 599);

  • Changed routing of Form 5471 to AM and Form 5472 from CSPC to OSPC, Changed routing of Form 926 to Philadelphia Exam from OSPC;

  • Added Entity Stop numbers for Form 5500/5500-SF, Form 8274, Form 8279, Form 8329, Form 8330, Form 8453X, Form 8703, Form 8855, Form 8869, Form 8871, Form 8872, Form 8886-T, Form 8921, Form 8922, Domestic Form SS-4 to CSPC and Foreign Form SS-4 to AM in Philadelphia;

  • Changed routing of Form 5511 from Refund Inquiry to AM; Changed routing of Form 5604 from Files to Brookhaven, Stop 654

  • Deleted reference to Accounts Management for Form 6166 and Form 8609 and Form 8610;

  • Added additional instruction to Form 8082 to keep Form 1065-B attached and route to AM. Added instruction for Form 8802 with payments go to Lockbox and if no payment, route to Philadelphia. The user fee payments are not processed by a Campus. Added additional instructions to Form 8822 for the SP sites to work where received - does not matter whether IMF or BMF change. Campus Support should sort I/B; if both, send to BMF site.

(296) IPU 110435 issued 02-25-2011 Exhibit 3.10.72-1 Added Stop # to Form 8329 and Form 8330. Form 8716 is BMF Entity with the correct Stop #. Change the routing of Form 8832 from OSPC Entity to either BMF Entity site. Added more specific routing instructions for Form W-9 - If SSN, route to IMF Entity; If EIN or blank, route to BMF Entity.

(297) IPU 110560 issued 03-14-2011 Exhibit 3.10.72-1 Changed the routing to correct Mail Stops in Philadelphia for Form 4029 and Form 4361.

(298) IPU 110695 issued 03-30-2011 Exhibit 3.10.72-1 Sort the Form 433 whether it is alone or attached to a Form 656 and route accordingly.

(299) IPU 110725 issued 04-06-2011 Exhibit 3.10.72-1 Added new instructions for proper routing of Form 941M and if the Form 941M is attached to a Form 941.

(300) IPU 110811 issued 04-18-2011 - Exhibit 3.10.72-1 Form 6069 should be routed to Batching, not NMF; Stop number remains 312.

(301) IPU 110842 issued 04-21-2011 Exhibit 3.10.72-1 If a Form 656 is received with an Installment Agreement, put the 656 on top and route it. Changed routing of Form 966 to Brookhaven and Memphis CSCO. If the specific IRC section and Notice reference is present, route to BMF Entity. Added the pink Form 3531 as an indication of a Form 1040 ASFR. Added Form 9465 with a Form 656 and routing to COIC. Added Form 13798 with/without 2700 Letter and Form 13798L with/Without 2700L Letter.

(302) IPU 110540 issued 03-10-2011 Exhibit 3.10.72-1 Deleted Form 5388, since it has been obsolete for many years; added Philadelphia BLN for Form 8802 without a payment; added the new section reference for Form 8819; Form 8288 B has to be mailed to Ogden for routing to AM.

(303) IPU 111090 issued 06-06-2011 Exhibit 3.10.72-1 Changed routing of Form 720-X from Accounts Management to Excise in Cincinnati. Added additional information for Form 921 series and added new Exhibit 3.10.72-11.

(304) IPU 110630 issued 03-22-2011 Exhibit 3.10.72-1 Form 3491 should be routed to Philadelphia, 5-P04.124.

(305) IPU 111090 issued 06-06-2011 Exhibit 3.10.72-1 Correct Memphis Mail Stop for routing Form 966 and Form 656 to Stop 811. Form 926 mail stop last digits changed from 143 to 141.

(306) IPU 111206 issued 06-24-2011 Exhibit 3.10.72-1 Change routing of Form 5604 to Ogden - 6020b Team. Added a note to all of the various EO application forms referenced in IRM 3.10.72.13.13.1 to leave all Forms and documents attached when routing to TE/GE. Form 12277 routing instructions are in Exhibit 3.10.72-10.

(307) IPU 111251 issued 07-05-2011 Exhibit 3.10.72-1 - Change BSC Stop number to 661 when routing Form 966. Delete the note "do not detach anything" from the following forms: Form 1028, Form 5300, Form 5307, Form 5310, Form 5310-A, Form 6406.

(308) Exhibit 3.10.72-2 Added new paragraph to look at your local IDRS CC MESSG page for IDRS numbers to aid in properly routing letters. Also, if you notice an indication of an installment agreement request, route to CSCO instead of the originator. Added 1948C, 3309C, 3310C, 3312C, 3313C, 3314C, 3316C, and 3497C and the various stop numbers in Philadelphia.

(309) IPU 111415 issued 08-17-2011 - Exhibit 3.10.72-2 Added new Letter 4657 to OSPC.

(310) IPU 111251 issued 07-05-2011 Exhibit 3.10.72-2 - Added new 3219C letter. The correspondence stub is for Brookhaven. Any payment received with the notice must be routed to PPU for a TC 570.

(311) IPU 111090 issued 06-06-2011 Exhibit 3.10.72-2 Revised routing of 418C to only route to AM TAP, if their IDRS number is present. Otherwise, route to AM.

(312) IPU 110944 issued 05-06-2011 Exhibit 3.10.72-2 Added 4458C and routing to CSCO site shown in Return Address section.

(313) IPU 110842 issued 04-21-2011 Exhibit 3.10.72-2 Added 2700 and 2700L instructions.

(314) IPU 110811 issued 04-18-2011 - Exhibit 3.10.72-2 Added Philadelphia mail stop to 2448C.

(315) IPU 110695 issued 03-30-2011 Exhibit 3.10.72-2 Sort the 4148C letter based on whether a Form 944 is attached and whether there is correspondence on or attached to the notice that requires a response by Accounts Management. If no response is required and the TP simply responded with the Form 944, as requested, put the notice to the back of the Form 944 and route for processing.

(316) IPU 110630 issued 03-22-2011 Exhibit 3.10.72-2 Following letters were deleted from the Routing Guide because they are either obsolete or do not exist: 2822C, 2823C, 2922SC/CG, 2923SC/CG, 2924SC/CG, 2925SC/CG, 2926SC/CG, 2930SC/CG, 2931C, 2984C. Added new 4664C for Excise in CSPC scheduled for release in May/June 2011.

(317) IPU 110529 issued 03-09-2011 Exhibit 3.10.72-2 Revised routing of 3064C to Accounts Management and deleted the reference to Form 1040X. Deleted routing to IRP unit for 1151C.

(318) IPU 110317 issued 02-09-2011 Exhibit 3.10.72-2 Added the Mail Stop number for 335C and 3875C letters.

(319) IPU 110360 assigned 02-15-2011 Exhibit 3.10.72-2 Added 96C letter and should be routed to Accounts Management.

(320) IPU 110132 issued 01-18-2011 Exhibit 3.10.72-2 Changed stop number for 3338C.

(321) IPU 111155 issued 06-16-2011 Exhibit 3.10.72-2 Added 239C to be routed to Account Management. Added comment to 2566(SC/CG) to leave any return attached to the letter when routing to ASFR.

(322) IPU 111206 issued 06-24-2011 Exhibit 3.10.72-2 Deleted 1510C and 1668C, since no other IRM reference to these letters.

(323) Exhibit 3.10.72-3 Added new paragraph above table stating that if you notice an indication of an installment agreement request on any notice, route to CSCO instead of the originator. Added CP 945 to Philadelphia.

(324) IPU 111144 issued 08-30-2011 Exhibit 3.10.72-3 Changed routing of the CP 207 to the FTD Penalty unit.

(325) IPU 111428 issued 08-23-2011 Exhibit 3.10.72-3 Added new CP 15 with PRN 595, 596, 597, and 598. Hold until we receive instructions for routing.

(326) IPU 111340 issued 07-26-2011 Exhibit 3.10.72-3 Changed the function for routing a 2100 or 2100A notice from AUR to Document Matching. Stop number is the same. Route CP 207 to AM, instead of FTD Penalty Unit.

(327) IPU 110132 issued 01-18-2011 Exhibit 3.10.72-3 Added CP 01 H to be routed to IMF Entity.

(328) IPU 110132 issued 01-18-2011 Exhibit 3.10.72-3 CP notices with PRN 599 or 623 are routed to a new Philadelphia stop number.

(329) IPU 110132 issued 01-18-2011 Exhibit 3.10.72-3 Added CP 247 and CP 248 to be routed to AM.

(330) IPU 110360 assigned 02-15-2011 Exhibit 3.10.72-3 PRN 628 and PRN 648 should be routed to ICT (Accounts Management). Only PRN 631 should be routed to Laguna.

(331) IPU 110944 issued 05-06-2011 Exhibit 3.10.72-3 Added CP 05A to route to Accounts Management and CP 120A as another notice to EO Entity.

(332) IPU 110842 issued 04-21-2011 Exhibit 3.10.72-3 If CP 259 has a Form 966 attached, route the package to the appropriate CSCO site. Added the CSCO mail stop numbers.

(333) IPU 110811 issued 04-18-2011 - Exhibit 3.10.72-3 Change routing of CP 259 to either Brookhaven, Memphis, or Philadelphia.

(334) IPU 110529 issued 03-09-2011 Exhibit 3.10.72-3 Added IMF Entity Stop numbers for CP 01H and CP 54; changed routing of PRN 599 or 623 from Philadelphia to Accounts Management; made some editorial changes to some items to separate the name of the section and emphasize the site and stop number together; changed routing of CP 207 from FTD Penalty Unit to Accounts Management; added BMF Notice Review stop numbers for CP 267; added Philadelphia Stop # for CP 543 and 545; added the ATIN stop # for CP 560-563.

(335) IPU 110317 issued 02-09-2011 Exhibit 3.10.72-3 Added instruction to route AM TAP letters to the Stop #, instead of ICT. Route 335C to BMF Entity. Added instructions for Ogden to look for CAWR CP 215 notices and sort by state and route to correct site. Added Mail Stop number for CP 109, 119, 120, 142, 143, 192, 211, 212, 213, 216 F-H, 232 A-D, 249A, B, & C, 254, 420-430, 576, and 580-584.

(336) IPU 111090 issued 06-06-2011 Exhibit 3.10.72-3 Corrected the order of the CP notices listed, beginning with CP 110-130 and added the notices that also have an "A" notice in this range of notices. Added CP 259H and changed the routing of CP 207 to specific stop numbers in CSPC and OSPC (a FTD Penalty notice).

(337) IPU 111206 issued 06-24-2011 Exhibit 3.10.72-3 Added CP 23 and CP 51B to the chart.

(338) Exhibit 3.10.72-4 Added information about the new Disclosure scanning operation in Atlanta that handles subpoenas and FOIA requests. Added Correspondence with key words "Congressional" , citing Regulations 1.1502-76(c), Effect of Dissolution of Common Parent under Regulations 1.1502-76, requests for Taxpayer Information under the Privacy Act/FOIA (Freedom of Information)/Ex Parte or Subpoena, and subpoena with Form 4506and a check and correct routing.

(339) IPU 111415 issued 08-17-2011 - Exhibit 3.10.72-4 Moved routing of Schedule D, Form 941 to Exhibit 3.10.72-1.

(340) IPU 111090 issued 06-06-2011 Exhibit 3.10.72-4 Deleted reference to Green/Blue sheets since there are instructions for Form 3531 routing. Added IRM reference for routing Installment Agreements to proper CSCO.

(341) IPU 110414 issued 02-23-2011 Exhibit 3.10.72-4 Corrected the mail stop for Form 8804.

(342) IPU 110132 issued 01-18-2011 Exhibit 3.10.72-4 Changed the routing to Ogden AM (ICT) for correspondence request for extension of "foreclosure property" by a REIT and a REMIC.

(343) IPU 110132 issued 01-18-2011 Exhibit 3.10.72-4 Changed procedure for routing misdirected mail. Insert a date stamped Notice 1256 and give back to the carrier.

(344) IPU 110132 issued 01-18-2011 Exhibit 3.10.72-4 Changed mail stop for the U.S. Bankruptcy papers in Philadelphia.

(345) IPU 110529 issued 03-09-2011 Exhibit 3.10.72-4 Added Stop # when routing BMF Foreign returns to Ogden. When a list of foreign taxpayers is submitted for an Extension using and attached to a Form 4868, route to IMF Entity in Austin and stop number added.; Correspondence for REIT and REMIC can go to AM, not specifically Ogden. Added Mail Stops for KC and Austin IRP documents. Added BMF Entity Stop Numbers for RCMW 501-1 attached to Form 56.

(346) IPU 110317 issued 02-09-2011 Exhibit 3.10.72-4 Corrected the street address for Form 211. Changed the routing for Informant Letters to Fresno.

(347) IPU 110360 assigned 02-15-2011 Exhibit 3.10.72-4 Added some Social Security Forms that should routed to them. They are SSA-L-93-SM/SSA-L 94-SM, or SSA-95-SM/SSA-97-SM, if they require a response from SSA.

(348) IPU 111340 issued 07-26-2011 Exhibit 3.10.72-5 Added Notes to CFN 51 and CFN 53 regarding FTD Correspondence and FTD payments (Form 8109) and disposition.

(349) IPU 110317 issued 02-09-2011 Exhibit 3.10.72-5 Added a description of CFN 202 as Philadelphia to Kansas City; CFN 204 will be Atlanta to Kansas City for Balance Due dual stub notices.

(350) IPU 111155 issued 06-16-2011 Exhibit 3.10.72-4 Added "ASFR" and "RD" return and routing instructions to this table.

(351) IPU 111251 issued 07-05-2011 Exhibit 3.10.72-4 - Deleted the reference to correspondence regarding "Economic Stimulus" and replaced with "refund check" . Deleted the reference to Informant, Prisoner, etc. mail and replaced it with a reporting by the taxpayer that they are a victim of Identity Theft. Both of these types of mail are routed to Accounts Management. Deleted the reference to routing IMF Notice stubs. Deleted the reference to tax form packages having a Kansas City or Ogden return address under Request for Tax Forms. Updated mail stop for Form 8233. Deleted Form 4461 and 4461-A (already in Exhibit 3.10.72-1). Add an Attention line to Form 8508. Added Mail Stop for Form 8875. Deleted the "loose" schedules of a specific form with routing to Accounts Management, since that is normal practice for any "loose" schedule. Deleted the instruction "Return to Sender" in most instances, when it's a form that specifically states "do not send to IRS" . If there's correspondence attached or written on the form, route to ICT.

(352) IPU 110944 issued 05-06-2011 Exhibit 3.10.72-5 Added Form 5558 to CFN 0045, then changed from IMF and BMF to particular extension form numbers.

(353) IPU 111090 issued 06-06-2011 Exhibit 3.10.72-5 Deleted reference to unsigned return replies under CFN 2. For CFN 10, added "IMF" before "TDB" . Made CFN 17, 19, 22, and 28 "Reserved" since items are obsolete.

(354) IPU 110317 issued 02-09-2011 Exhibit 3.10.72-6 Always date stamp the Form W-7 and all returns attached.

(355) IPU 110132 issued 01-18-2011 Exhibit 3.10.72-7 Added Form 8703 to the BMF chart.

(356) Exhibit 3.10.72-8 Deleted obsolete Form 4789 from the chart and the Comments column, since all NMF is processed in CSPC.

(357) IPU 110944 issued 05-06-2011 Exhibit 3.10.72-11 Added a new Exhibit for Examination Technical Services in District. Any Form 921 series or correspondence related to Rev. Proc. 92-99 should be forwarded to the Revenue Agent at the appropriate District, based on the taxpayer's state.

(358) Exhibit 3.10.72-12 Added a new chart of Submission Processing Batching Function Contacts, including the mail stop, names, phone number, and fax number to be used when transshipping returns to be processed along with a Form 3210. The phone numbers can be used when follow-up of the Acknowledgement copy of the Form 3210 is required. The fax number is not to be used for receipt of tax returns.

Effect on Other Documents

IRM 3.10.72, dated January 1, 2011 is superseded. This IRM also incorporates the following IRM Procedural Updates (IPUs) - 110117, 110132, 110188, 110317, 110360, 110114, 110435, 110473, 110529, 110540, 110560, 110630, 110695, 110725, 110811, 110842, 110944, 111090, 111155, 111206, 111229, 111251, 111340, 111415, 111428.

Audience

Wage and Investment Receiving, Extracting, and Sorting Employees in Submission Processing Campuses (Receipt & Control)

Effective Date

(01-01-2012)

Jerald H. Heschel
Director, Submission Processing
Wage and Investment Division

3.10.72.1  (01-01-2012)
Scope

  1. Unless otherwise stated, these procedures apply to all campuses.

  2. This manual provides for instructions for receiving mail and automated processing of incoming mail

  3. Automated sorting of mail on sorting equipment called the Service Center Automated Processing System (SCAMPS).

    1. Extracting and sorting of mail

    2. Date stamping of returns and documents where applicable

    3. Overstamping of remittance where applicable.

    4. Disposition of returns and all other mail (correspondence) received in Second Sort.

3.10.72.1.1  (01-01-2012)
Objectives

  1. The objectives of the extracting and sorting functions are as follows:

    1. Expedite all remittances to Deposit Activity.

    2. Reduce mail delivery time to the pipeline processing.

    3. Minimize time from receipt of mail through the sorting function to routing.

    4. Enable documents to be examined as quickly as possible and sort appropriately.

    5. Provide envelope and date stamping needed for filing timeliness determination made during examination.

    6. Extract and separate the work as quickly as possible so it can be controlled.

3.10.72.1.2  (01-01-2012)
General

  1. Throughout this manual references are made to actions required by management. It is to be understood that if a Manager delegates authority to someone to act on behalf of management, the person to whom the authority is delegated is considered to be management regarding the item(s) in question. Therefore, no additional reference will be made in this IRM to "management or their designee" , "analyst" , etc.

  2. Some logs, such as the Candling Log and the Restricted Items Review (monthly), and will be maintained in a log book. Other reports will be maintained electronically. Local management will deem the most appropriate method.

  3. Throughout this manual, references are made to other IRMs in relation to instructions necessary to properly perform tasks in IRM 3.10.72. Management shall be responsible for having at least one of the referenced IRMs in the work area. However, at management's discretion, it may be worthwhile for each employee to keep a copy of the IRM 3.10.72 at their work station. In either case, management is required to update the IRMs distribution pattern and the volume required for each area. Additional reference IRM's are:

    • IRM 3.0.203, Lockbox Processing Procedures

    • IRM 3.5.61, Files Management and Services

    • IRM 3.8.44, Campus Deposit Activity, Integrated Submission Remittance Processing System (ISRP)

    • IRM 3.8.45, Deposit Activity, Manual Deposit Process

    • IRM 3.8.46, Discovered Remittance

    • IRM 3.8.47, Manual Deposit Process for Field Offices

    • IRM 3.10.5, Batch/Block Tracking System (BBTS)

    • IRM 3.10.73, Batching and Numbering

    • IRM 3.13.62, Media Transport and Control

    • IRM 3.30.123, Processing Timeliness: Cycles, Criteria, and Critical Dates

    • IRM 25.6.1, Statute of Limitations Processes and Procedures

  4. IRM 10.2.1, Physical Security, and IRM 1.4.6, Manager's Security Handbook, are the prevailing manuals concerning security measures necessary for date stamps, Document Locator Number stamps, payee name stamps (for negotiating checks), and other stamp devices. Each manual shall be consulted to determine the level and type of security required. Particular attention shall be given to the requirements to limit (one specific individual) and protect against unauthorized use of all stamp devices. Serial numbers (where available) shall be associated with the specified user(s).

  5. IRM 11.3.1 Introduction to Disclosure, should be consulted when disclosure issues are in question.

    Example:

    Opening and routing mail is a disclosure of taxpayer data, but is permissible and necessary since that is a requirement to perform your job. However, discussing tax information about a specific taxpayer with others, who do not have a need to know, is a violation. If an employee becomes aware of any such disclosure, he or she should report that person to TIGTA.

    Note:

    If IRS initiated corres-pondence is mailed back to the IRS with a note or any indication that someone other than the taxpayer opened this mail piece or there was another taxpayer's notice included in that envelope (i.e. had access to another taxpayer's return data, TIN, etc.), report this is an inadvertent disclosure. Give this to your manager who will report it using the following link:
    http://gatekeeper.web.irs.gov/errCPReport2.aspx

  6. Throughout this manual, references are made to "Returns" and "Documents" . A "return" is a form required by law to be filed (e.g., Form 1040 , Form 720, Form 990, etc.). A "document" is a form not required by law but is relevant to the particular account (e.g., a subsequent payment, a Computer Paragraph (CP) notice, a "C" letter, etc.).

  7. A list of some of the acronyms (and definition) used in this IRM are found below. This list is not all inclusive. For details on other acronyms, use the Search feature on the IRS Home Page.

    ACRONYM DEFINITION
    ACS Automated Collection System
    APO/FPO/DPO Army Post Office (APO)/Fleet Post Office (FPO)/ Diplomat Post Office (DPO) – Used in lieu of City for military posts. They also have unique State and zip codes.
    ASED Assessment Statute Expiration Date
    ASFR Automated Substitute For Return - If "ASFR" notated in top margin of the return, route to "ASFR" function. Do not sort for processing. Accounts are adjusted in the "ASFR function" .
    Batching The area responsible for establishing control of the documents through processing using the Block Batch Tracking System (BBTS).
    BBTS Batch/Block Tracking System
    BMF Business Master File - BMF (business) returns which are processed in Cincinnati Submission Processing Campus (CSPC) and Ogden Submission Processing Campus (OSPC)
    CFN Code Format Number - the 4-digit extension to a zip code. This is used by the SCAMPS machine to sort in specific pockets. It can be programmed or generated on letters based on the IDRS range. See Exhibit 3.10.72-5 for a listing.
    Calendar Year Accounting period overs 12 months and ends in December (or the 12th month, for example 201012)
    Campus Support or "Ramp-down" or "Back-end" sites Campuses that are no longer Submission Processing (SP) sites. They perform back-end work such as Accounts Management, Exam, Collection, etc. Sites are located in Andover, Atlanta, Brookhaven, Memphis, and Philadelphia.
    Candling Term used for passing the envelope over the light on an Extracting table or Final Candling table
    Certified Mail Mail received from the United States Postal Service (USPS) (usually has a Green Card) requiring a Received Date stamp on the card to be returned to the USPS. Once the card is returned to the taxpayer, it is their proof of delivery to the IRS.
    CSCO Compliance Services Collection Operations
    (generally referred to as "Collections" )
    CSED Collection Statute Expiration Date
    DLN Document Locator Number
    DOL Department of Labor (owns the Form 5500 series returns filed electronically to IRS and post to the EPMF/BMF
    EBSA Employee Benefits Security Administration
    EFTU/EFTPU/EFTPS Electronic Federal Tax Payment System, or
    Electronic Funds Transfer Program System
    EIN Employer Identification Number
    ELF Electronic Filing (legacy system, to be replaced by MeF (Modernized e-file))
    Entity Name, Address, Taxpayer Identification Number (TIN). Also, an area within the Campus that resolves issues with the name, address and TIN.
    EO Exempt Organization (e.g. Form 990 series returns) - filed in OSPC only
    EP/EPMF Employee Plan Master File - Form 5500 series return filed electronically or in OSPC
    Fats Large envelopes that cannot be sorted and sliced by the SCAMPS machine
    Field Office There are approximately 700 IRS Field Offices with Collection, Examination, LB & I functions. They continue to send remittances to campus "Teller Unit" for processing.
    Fiscal Year Accounting period covers 12 months and ends in a month other than December (for example, 201110)
    Flats Large envelopes (usually ones with only a few pages in an envelope from a Private Delivery Service (PDS) such as FedEx)
    FTD All Federal Tax Deposits (FTD's) are mandated be filed electronically. Form 8109 received at a campus should be processed as a campus deposit.
    HQ IRS Headquarters
    I/B Individual/Business - used when referring to type of Forms, Correspondence, or sometimes refers to the IMF or BMF
    ICS Integrated Collection System
    ICT/CIS Image Control Team/Correspondence Imaging System - Route ALLAccounts Management work to your local ICT/CIS to be scanned, then routed electronically.

    Exception:

    If the Mail Routing Guide indicates a Mail stop number within Accounts Management, then the document must be physically mailed/routed.

    IDRS Integrated Data Retrievable System - where taxpayer accounts are researched and updated using various Command Codes
    IMF Individual Master File - IMF (Individuals) returns are processed in Austin Submission Processing Campus (AUSPC), Fresno Submission Processing Campus (FSPC), and Kansas City Submission Processing Campus (KCSPC).
    Imperfect Payment - needs IDRS research to determine proper processing.
    Returns - has attachments other than Page 1, Page 2, and Schedule A (Form 940) or Schedule B (Form 941)
    For example, includes Post-it notes, statements, notation on envelopes
    IRP Information Returns Program -IRP documents are Form 1099, Form W-2, etc. Paper documents are processed in AUSPC and KCSPC.
    Julian Date The numeric day of the year (001 through 365 or 366) and is contained in the DLN (Document Locator Number)
    KIA/KITA Killed in Action/Killed in a Terrorist Action - returns filed in KCSPC
    Missent/Misdirected Mail that was accidentally delivered to the IRS by the carrier, or could be a state tax return that was addressed to the IRS. If the mail was addressed correctly, give it back to the carrier. Do not put in a IRS envelope to mail to the Addressee. Enclose date stamped Notice 1256, if it has been sliced/opened.
    MFT Master File Tax code. Refer to Document 6209 for specific forms and MFT.
    NMF Non-Master File - Forms that cannot be processed to the IMF or BMF. NMF documents are processed in CSPC.
    Non-Remit Return or documents received without a payment attached.
    Non-Scannable For some reason, the machine will not be able to read the scan line, or there is no scan line on the form.
    OFP Organization Function Program code (used to report your time on your Form 3081 and for other purposes)
    OIC/COIC/MOIC Offer in Compromise (usually Form 656)
    Centralized Offer in Compromise (Units located in Memphis and Brookhaven - determine if IRS will accept the offer)
    Monitoring OIC Unit - (located in Fresno where payments are processed)
    OTSA Office of Tax Shelter Analysis
    PBGC Pension Board Guaranty Cooperation - insures and monitors Pension Plans
    PII Personal Identifiable Information - Some examples of PII are:
    • Names

    • Addresses

    • E-mail addresses

    • Telephone numbers

    • Social Security numbers (SSN)

    • Employee Identification number (EIN)

    • Other identifying numbers, such as ITIN and ATIN assigned by IRS

    • Bank account numbers

    • Date and place of birth

    • Mother's maiden name

    • Biometric data (height, weight, eye color, fingerprints, etc.)

    P& A Planning and Analysis Staff - have a designated analyst assigned to specific function/area within a Campus
    Perfect Payments - has all information necessary to determine proper processing.
    Returns - containing only Page 1, Page 2, and Schedule A (Form 940) or Schedule B (Form 941)
    Prior Year/Prior Quarter Any Tax Year/Quarter that is other than the one currently being processed
    PPU Payment Perfection Unit
    RD Return Delinquency - a program worked in CSCO that requests delinquent tax returns from taxpayers. When requested by phone, the taxpayer is asked to edit "RD" in the top margin so that RCO can easily identify them to be routed to CSCO. Once CSCO has verified the return, they will circle the "RD" and route it back to Batching for processing.

    Note:

    Look for the circled "RD" as a clue to process, even if unsigned. Code and Edit will look for other clues of a signature.

    RRPS/RPS Residual Remittance Processing System or Transport
    RS-PCC Remittance Strategy for Paper Check Conversion - Check processing system used by Campus Support and Field Office sites for all checks, with a few exceptions. Those checks are still mailed to the Teller Unit in the SP Campuses.
    R&C/RCO Receipt and Control/Receipt Control Operations
    Received Date Date the item was Received in the campus. IRS Received Date stamp should agree with the date actually received.
    Remittance Usually means a check, but can be cash, money order, or any item of value
    SCAMPS Service Center Automated Mail Processing System - sorts mail by the CFN (4 digit extension to the zip code) - Exhibit 3.10.72-5
    Scannable Scan line on the form is legible and can easily be scanned by a machine
    SCRIPS Service Center Recognition/Image Processing System
    Secondary Sort Area where returns receive a "finer" sort using specialized criteria
    SEID Standard Employee Identifier (a five-character IRS employee/contractor number)
    Statutes A statute of limitation is a time period established by law to review, analyze and resolve taxpayer and/or IRS related issues. The Internal Revenue Code (IRC) states that the Internal Revenue Service (IRS) will assess, refund, credit, and collect taxes within specific time limits. These limits are known as the Statute of Limitations. When they expire, we can no longer assess additional tax, allow a claim for refund by the taxpayer, or take collection action. Refer to the chart in IRM 25.6.1.6.5 for specific return information.
    TAC (Taxpayer Assistance Center )Site There are approximately 400 IRS TAC Offices where taxpayers go for "walk-in" assistance with tax issues. TAC offices began processing payments using RS-PCC in 2011.
    TIGTA Treasury Inspector General for Tax Administration
    TIN Taxpayer Identification Number Social Security Number (SSN), IRS number (IRSN), Individual Taxpayer Identification number (ITIN), Adoption Taxpayer Identification number (ATIN), or Employee Identification number (EIN) - number used to identify an individual or business entity
    Vouchers Usually "stubs" of a CP notice, or a payment voucher that includes a line with the name control, other pertinent information and payment amount on a line running across the bottom line of the form
    With-Remit Payment is attached to the return or document or "W/R" return is received from the Lockbox Banks. These returns/documents must be sorted separately.

3.10.72.1.2.1  (01-01-2012)
Restricted Items and Physical Security

  1. The following items are generally prohibited from the secure Restricted Area within Receipt & Control. There are some exceptions if they are related to a medical condition or a religious practice:

    • Lunch Bags/Boxes

    • Purses

    • Backpacks

    • Briefcases

    • Sports Bags

    • Bulky Outerwear

    • Hats

    • Shopping Bags

    • Shoulder Totes

    • Fanny Packs

    • CD or Tape Cases

    • Books

    • Newspapers, Magazines

    • and Similar Type Items

    • The use of the camera function on a camera capable cell phone/"Blackberry"

      Note:

      Employees can keep personal items at their desks, eat at their desks (if a past practice has been established), and carry small items on their person in and out of the secure area as long as such items are displayed in clear plastic bags.

  2. First line Managers or a designated representative will conduct at a minimum one monthly random review of each employee in Receipt and Control to ensure compliance with all security policies as they relate to personal belongings described above in the secure area.

  3. The review will be completed at start of shift and/or upon entrance to the secure area by the Manager. Management will maintain documentation that includes the

    • Date

    • Unit Number

    • Employee's Name, Identifying Number, or SEID

    • Description of restricted item(s) found – (If no restricted item(s) found, indicate "None" on the check sheet.)

    • Reviewer's Initials

    Note:

    If there is a medical or religious "exception" to any of the items listed in IRM 3.10.72.1.2.1 above, notate that in the "Comments" section (e.g. "allowed to wear hijab/burqa/kippah/yarmulke" , "needs medical supplies in ice pack bag" , etc.).

  4. There is no official approved form for this review and form should be prepared locally. All forms from each Unit should be maintained in a binder located in a central area and available for review by the designated person performing the monthly review, or any Management Official. Retention period for the Forms is one year, including the current month.

  5. Managers in Remittance Processing areas should ensure visitors are only permitted to carry articles into the restricted area which are absolutely necessary to conduct their business while working in the area. (e.g., portfolios, note pads, repair kits or manuals, binders, paper documentation, etc). Inspection of the items is not necessary upon entering the area. However, visitors should be advised that a member of management will screen these items prior to exiting the restricted area to reduce opportunities of unauthorized disclosure, theft of taxpayer information, or theft of remittances. If the door monitor observes a visitor upon exiting with an item that is prohibited, they should notify a Manager. Managers should discuss the policy of prohibited articles with the visitor and determine whether the item is necessary for conducting business within the restricted area.

3.10.72.1.2.1.1  (01-01-2012)
Physical and Operational Security

  1. This section provides guidelines to meet physical, operational and system security needs to prevent damage to the sorters, computers, software and to prevent disclosure of taxpayer data in the sorting area.

  2. Physical and operational security shall be maintained as follows:

    1. Lock the Sorter room and the Server Computer room when unattended.

    2. Deliver all processed incoming mail to the Extraction area properly identified as with remittance, "with remit," or non-remittance, "non-remit."

    3. If secure space is not available, store excess "non-remit" mail in an unsecured area adjacent to extraction or other secured storage area. Advise the appropriate Extraction employee of this location.

  3. Particular attention shall be given to safeguarding money and tax information.

  4. For any IRS Received Date stamps or any other type of sensitive rubber stamps (e.g. signature stamps, etc.) that need to be destroyed, follow these instructions:

    1. Include Form 3210, Document Transmittal, signed by the manager or their designee.

    2. Pack the stamps (along with your Form 3210) in boxes that are suitable for the shipment, following PII guidelines for shipping.

    3. Ship UPS 2nd Day Air to:

      Internal Revenue Service
      Memphis Campus Real Estate and Facilities Management (REFM) Stop #9424
      5333 Getwell Road
      Memphis, TN 38118-0000
      Attn: Dee Bolton

      Note:

      Any specific questions can be addressed to ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ .


3.10.72.1.2.1.2  (01-01-2011)
SCAMPS System Security

  1. System security shall be maintained through the following steps:

    1. Follow system shutdown procedures in the Operator’s Handbook when terminating mail-processing operations.

    2. Do NOT provide systemic entry codes to non-operator personnel.

    3. Maintain Server Computer Modems in an off status during normal conditions to prevent unauthorized access to the computers. These modems are for system diagnosis and repair only.

  2. If you have any questions about the operation of the machine, ask the Contractor assigned to the Campus.

3.10.72.1.2.2  (01-01-2011)
Local Desk Procedures Guidelines

  1. Some Submission Processing Campuses have developed local use Desk Procedures.

  2. Such procedures are only to be used to:

    1. Supplement existing IRM procedures, and/or

    2. Aid Local Routing procedures (e.g. Maildex)

  3. All existing local procedures must be reviewed by the Operations Manger or designated employee upon receipt of Servicewide Electronic Research Program (SERP) Alerts or new IRM revision to ensure local procedures conform to the intent of the Headquarter's procedures outlined in the IRM.

  4. Unit Managers must have a signed approval on file from the responsible Operations Manger for all Submission Processing Local Desk procedures.

    Note:

    The signed approval must reflect the current processing year and current IRM revision.

3.10.72.2  (01-01-2012)
Receipt of Incoming Mail

  1. This section details procedures for receiving and routing mail received at the IRS Submission Processing Campuses.

  2. Procedures for the Campus Support sites (Andover, Atlanta, Brookhaven, Memphis, and Philadelphia) are found in IRM 21.1.7.

  3. The volume for all incoming mail, Undeliverable mail from the USPS, and rejected mail from the Print Sites should be reported under OFP code 31-110-00000.

    Note:

    Do not take the USPS mail buckets outside of Receipt and Control. These belong to the USPS and they can claim possession of them at their discretion.

3.10.72.2.1  (07-26-2011)
Maintaining Integrity of the Received Date

  1. All mail received in the Mail Room, Sorting, SCAMPS area requires the indication of the date received or accepted by the carrier.

  2. Retain integrity of incoming mail by date. Process all mail on date received. Do not intermingle separate days' receipts. Use the first-in, first-out (FIFO) method for controlling the mail in consecutive days.

    Note:

    For some days during peak periods, it will be impossible to open all the mail received on that day, but you must label the receipts with the current date to ensure accurate Received Dates are captured. These dates enable you to set the SCAMPS machine for the correct date received to be sprayed on envelope. Also, as you pull out the fats/flats/boxes (from USPS and PDS carriers), mark the container with the correct date received prior to routing to Extraction. Be sure to sample the cages of mail from the USPS (i.e., "clean the mail" ) to look for timely (or earlier) Postmarks and move them to the front. Generally, when you find one tray with dates out of order, there will be several other trays with older dates within the cage.

  3. Mail forwarded to the sorting area must be controlled using the following procedures:

    1. Attach a control slip to each postal container indicating received date to the campus. The control slip may be a piece of paper, a Center form, or a Form 3210, Document Transmittal.

    2. Ensure that this control slip containing the received date is retained with the batch of mail when forwarded to the Extraction Area.

  4. Timely Filed Form 1040, Form 1040A, Form 1040EZ, Form 940, Form 941, and Form 943 (and possibly Extensions) accepted at IRS Taxpayer Assistance Centers (TAC) or Field Offices will not be date stamped. For approximately 3 work days after the Grace Period, look for the TAC Office Return Address on UPS Overnight packages or the Return Address on the enclosed Form 3210. If any of the form types mentioned above are enclosed with no IRS Received Date or the Form 3210 Release Date is the Due Date (or prior), mark the package as timely filed, by-pass Extraction, and route the non-remit forms directly to Second Sort to ensure they are not incorrectly date stamped. Ensure the remits are posted with the last day of the Grace Period.

    Note:

    If the TAC Office is located in London, Paris, Frankfort, or Beijing, the Received Date should be either the earlier of the stamped Received Date on the enclosed returns or the Release Date on the Form 3210.

  5. A date mark is applied to each envelope by the sorter (SCAMPS machine) during mail sorting. This date can be used to determine the IRS Received Date in cases where the stamped official IRS Received Date stamp is missing on a document.

3.10.72.2.2  (01-01-2012)
Incoming Mail Sorting Operations

  1. This section includes Culling, Sorting, Reporting, and Delivery of processed mail.

  2. Inspect the mail and remove Misdirected (non-IRS) mail, Certified or Registered mail, and non-machinable mail that cannot be processed through the SCAMPS machine using the guidelines in this section.

  3. Process white mail, misdirected mail, and undelivered mail as detailed in this section.

  4. Use the SCAMPS machine to capture mail counts, and count the fats/flats/boxes by manual, estimates, or weighed estimates to prepare daily reports of total receipts.

  5. Prepare incoming mail for automated sorting as follows:

    1. Randomly sample each pouch or tray of mail received to ensure that the contents belong to the IRS and were not misdirected/missent by the USPS. Misdirected/Missent Mail is any mail item that was addressed to private citizens or business and not intended for the IRS. Return any missent/misdirected pouch, tray, or mail piece to the USPS. Follow the procedures outlined in IRM 3.10.72.5.9 if the mail was accidentally opened/sliced, date stamp Notice 1256 on the back and insert inside the envelope. Tape it back together neatly and give it back to the carrier. If the carrier is other than the USPS, line through "Post Office" on the Notice 1256 and edit the name of the carrier. Give the misdirected/missent mail back to the carrier. Do NOT put in a IRS envelope to forward, unless the envelope was destroyed or severely damaged. In that case, you will have to address an IRS envelope. Ask the USPS employee to provide you with some of the clear envelopes for "re-packaging" the mail piece, if the mailing address can be clearly read on the item we sliced.

      Note:

      If you notice any envelopes addressed to a State Taxing agency, but has the Campus City, State, include this package with the other returns for that state that have been detached and need to be forwarded to the appropriate state. In this case, attach the envelope to the State return.

    2. Remove fats (envelopes that are thicker than 3/8″) and flats (envelopes that are larger than 6 1/8″ X 111/2″). Slice open these envelopes and forward them to extraction.

    3. Separate any certified or registered mail mixed in with the regular mail and deliver to the Detached Mail Unit (DMU) USPS employee. If no USPS employee on site, extract contents and return envelope to USPS for proper accountability. Continue these "culling" (i.e. selecting, rejecting, etc.) operations while loading the conveyor belt on the Sorter.

    4. Place the mail on edge, faced and oriented correctly, with the bar codes facing the sequence sorter

    5. Initialize the sorter for incoming mail operations as specified in the Operator’s Handbook.

    6. Select the most efficient standard sort scheme for a given batch of mail to yield the highest volume of sorted mail on the initial pass, and identify the greatest volume of remittance bearing mail.

    7. Designate unselected with remittance and unselected without remittance pockets in each standard sort scheme. The remittance detector is only active on the first pass of any mail run. Any mail not selected for final sort on the first pass shall remain unopened and be sorted to the with or without remittance pockets as appropriate. Mail shall remain unopened in subsequent passes until the Code Format Number (CFN) is selected for final sort.

    8. Place the mail on the conveyor belt and continue performing culling procedures as required.

    9. Maintain identification of sorted mail by form type and remittance status.

    10. Sort all unreadable envelopes and envelopes that are mechanically mishandled to the purge pocket.

    11. Sort all mail pieces that enter the sorter as doubles or misreads to the reject pocket. Statistical sample mail pieces will also be directed to the reject pocket. Re-sort rejected mail pieces after separating pieces marked for a statistical sample.

    12. Perform all second pass sorts (fine sort) as necessary and process Undelivered Mail, Misdirected Mail, and "White Mail" to achieve a finer sort.

    13. Place sorted mail in trays and mark each tray with, form type, remittance status, and count. The sorter places a mark on every 25th or 50th piece of mail in each pocket. Use this mark to manually count the mail as it is trayed, or use the pocket counter for that pocket.

    14. Forward all mail to Extraction except when otherwise specified in this manual, or by local management.

    15. Upload all incoming run statistics to the host computer upon completion of an incoming run. Include undelivered mail 64 bit bar code information along with the daily run statistics.

3.10.72.2.3  (01-01-2012)
Unique Campus Zip Codes

  1. Each Submission Processing Campus (SPC) and the Philadelphia Campus is assigned a unique 5-digit Zone Improvement Plan (ZIP) code that allows the United States Postal Service (USPS) to expedite mail delivery to the IRS. The unique U.S. Postal Sectional Center Facility (SCF) ZIP Codes (also known as unique Zip Code) for the IRS centers are as follows:

    BMF Submission Processing (SP) Campus Unique ZIP Code IMF Submission Processing (SP) Campus Unique ZIP Code
    Cincinnati (CSPC) 45999 Austin (AUSPC) 73301
    Ogden (OSPC) 84201 Fresno (FSPC) 93888
        Kansas City (KCSPC) 64999
    Philadelphia (only Campus Support site with a SCAMPS machine) Unique ZIP — 19255

  2. IRS return envelopes carry ZIP+4 codes that are provided to taxpayers in correspondence and "Where to File" instructions for tax forms. This code is the combination of the above ZIP codes plus the 4 digit Code Format Number (CFN) codes assigned. See Exhibit 3.10.72-5 for a list of valid Code Format Numbers (CFNs) that can be read by the SCAMPS machine and sorted in the appropriate pocket. Example: Fresno SPC, CP 2000 notices use 93888-0021. When taken out of the pocket and routed to Extraction, Secondary Sort can look at the "0021" and route directly to Automated Underreporter Branch (AUR). The CFNs can also be used to determine the Originator when routing Undeliverable mail.

  3. The street address for the Submission Processing Campuses, required by Private Delivery Services, are as follows:

    Submission Processing Campus Street Address
    (When Using Private Delivery Service)
    Austin Internal Revenue Center
    3651 South I-H 35
    Austin, TX 78741
    Cincinnati Internal Revenue Center
    201 West Rivercenter Blvd.
    Covington, KY 41011
    Fresno Internal Revenue Center
    5045 East Butler Avenue
    Fresno, CA 93727
    Kansas City Internal Revenue Center
    333 W. Pershing Road
    Kansas City, MO 64108-4302
    Ogden Internal Revenue Center
    1973 N. Rulon White Blvd.
    Ogden, UT 84404

    Note:

    Campus Support and TAC Sites will use the appropriate SP Campus Address shown above when mailing remits to the Teller Unit Stop Number. The "RS-PCC" , "Non-Remit" , and "CORR" documents can be in the package addressed to the Teller Unit Stop Number or in a separate package addressed to the Batching Stop Number. Sort package/box and give it to the appropriate function. Keep the Form 3210, Document Transmittal with the documents, whether routed to the Teller Unit or Batching. Batching needs the Form 3210 to identify type of work, shown on the Form 3210.

  4. The Campus Support Sites are also called Accounts Management Centers (AMC). Currently, the sites are Andover, Atlanta, Brookhaven, Memphis, and Philadelphia. If necessary to transship items to these sites, use the following address.

    Campus Support Site Mailing Address
    Andover Internal Revenue Center
    310 Lowell Street
    Andover, MA 01810
    Atlanta Internal Revenue Center
    4800 Buford Highway
    Chamblee, GA 30341
    Brookhaven Internal Revenue Center
    5000 Corporate Ct.
    Holtsville, NY 11742
    Memphis Internal Revenue Center
    5333 Getwell Road
    Memphis, TN 38118
    Philadelphia Internal Revenue Center
    2970 Market St.
    Philadelphia, PA 19104-5016

    Note:

    The Philadelphia Campus has a new street address, as well as Mail Stop numbers. Refer to the Exhibits for the correct mail stop number, or check their Mail Routing Guide on SERP. Shipping personnel should regularly check the Mail Routing Guide for the various sites on SERP for any changes. Go to Explorer, SERP, Local Sites/Other tab, Mail Routing Guide, then the particular campus. Philadelphia sometimes uses the acronym "BLN" (Building Locator Number) as a prefix to the numerical location, but you only have to write the alpha and numeric characters. (e.g. BLN 4-F23.142, write 4-F23.142)

3.10.72.2.4  (01-01-2012)
Types of Mail Received

  1. The main function of the Mail Room is to open, sort, count and route all incoming mail and packages to their appropriate destinations. Mail cages are delivered to mail function personnel for opening using SCAMPS, if available, or Slicers as an alternative. Daily counts of the different types of mail are maintained and logged onto the Daily Activity Log/Report. The majority of all incoming mail will be placed in trays and sent into the Mail Extraction unit to be processed.

  2. Receipt and Control (in IMF sites) should either have a "Funny Box" , or access to one, where returns can be placed for review by Accounts Management (AM TAP) or Criminal Investigation (CI) on a regular basis. Frivolous Filer Program (FRP) returns will be referred to your local FRP Coordinator. These items can be tax returns, Correspondence, or Undeliverable mail pieces. If there is any type of "protest" statement handwritten or attached that appears to be an imminent threat, give to your manager to report to TIGTA. Refer to IRM 3.10.72.16 for additional information.

    Exception:

    Some suspicious returns will not be placed in the "Funny Box" . They are batched and routed to Code & Edit for correspondence. Refer to IRM 3.10.72.16(10).

  3. The following subsections describe the various types of mail received with a brief description.

3.10.72.2.4.1  (01-01-2012)
"Regular" Mail

  1. This term refers to mail items that are being sent into the IRS from Taxpayers, vendors, government agencies, and various other entities. This mail is usually addressed generically to the IRS with the city and state. These mail items can contain checks and should be processed immediately so the work can be expedited into the Mail Extraction area.

  2. Regular mail is usually opened and counted by the SCAMPS machine. Otherwise, Slicing Machines will be used.

  3. Direct all letter mail received from the USPS to the Mail Sorting area for processing. Mail received from the U.S. Postal Service (USPS) may be in various container types (e.g., pouches, trays, tubs, etc).

  4. Administrative mail addressed to a specific organization, individual, or Management Official should be sliced and extracted in the Restricted Area, but should not be sorted for processing. If the item is personal or contains any item such as a government credit card, the mail piece should be put in a "Confidential Information to be opened by addressee only" or "To be opened by addressee only" envelope. If the item is not personal in nature, route in the envelope/package received. Any personal mail, whether confidential or not, should have the name and Mail Stop number of the person/organization on the "Confidential" envelope or mail piece before routing to the area. If the Mail Stop is not indicated on the address line of the incoming envelope/correspondence, contact the person by finding the phone number on Outlook or Discovery Directory and secure their mail stop number. Do not route any mail without a Mail Stop.

  5. If an employee receives flowers or gifts through the mail (e.g., roses for Valentine's Day), contact the employee and make arrangements for pick-up outside of the Restricted Area. (e.g., Administrative Mail Room, etc.)

3.10.72.2.4.2  (01-01-2012)
"CFN" Mail

  1. When the taxpayer uses one of our return envelopes with the Unique Zip Code and CFN, SCAMPS can quickly sort the mail to the correct pocket.

  2. If this mail is directed to Extraction within these pockets, it can make it easier for Second Sort/Clerical unit to route to the area using the CFN. See Exhibit 3.10.72-5 .

  3. If an organization creates a new letter or notice and currently has an assigned CFN, they should inform the MITS programmer to use this designated CFN. If the organization/function does not have an assigned CFN and has a considerable volume of notices, forms, correspondence they can contact the local Receipt and Control analyst at the site (if it is only received at one site), or the author of this IRM when the correspondence affects more than one Submission Processing site. Only sites with a SCAMPS machine can benefit from a CFN. Philadelphia is currently the only Campus Support site with a SCAMPS machine.

3.10.72.2.4.3  (01-01-2012)
Private Delivery Service (PDS)

  1. Private Delivery Services are those other than the USPS. These are FedEx, United Parcel Service (UPS) and DHL. Private Delivery Service (PDS) mail is delivered to the campus and routed to Extraction on the day it is received at the Campus.

  2. Misdirected mail received from a PDS must be returned to the carrier as soon as possible. Review the "To" section for any misdirected mail. If not sliced, put in a designated area for the carrier to pick up on the next delivery to the campus. If the mail gets sliced, refer to IRM 3.10.72.5.9 for proper procedures.

  3. Determination of IRS Received Date from a qualifying PDS is detailed in IRM 3.10.72.6.2.4 when no drop-off date is indicated on the shipping bill/label.

  4. Most of the envelopes received from a PDS are what we refer to as "flats" . Flats are envelopes 8 1/2 x 11 inches that cannot be sorted on the SCAMPS machine.

  5. "Fats" are envelopes more than 3/8 inch thick are too fat to go through the SCAMPS machine. They are bundled together and processed as a group since they cannot go into the slicing machine due their thickness.

    Note:

    Sort the padded envelopes with the "fuzzy padding" separately from the other fats and flats. Route them to Extraction following local procedure. The "bubble paper padded" envelopes can be sorted with other fats/flats. The Extractor who opens these envelopes should try to open in a manner that causes the least distribution of the "fuzz" . Open them by either pulling the tab, or removing staples/tape on one end. Do not slice these on 3 sides; open wide enough to remove all contents. Keep them in a separate bag with your tag when routing to Final Candling from your other envelopes. Final Candlers should do a manual search of the inside of the envelopes and drop them back in the same bag for destruction to ensure the "fuzz" does not get on other mail to be candled or on the Final Candling tables. Extractors may use face masks and/or paper gowns to prevent any irritation to self, clothing, or table.

  6. Packages are boxes that can be delivered by the USPS, or by a PDS such as FedEx, UPS, or DHL.

  7. All boxes must be sliced open before they leave the SCAMPS/Shipping room.

  8. Enter the incoming package Tracking Number and the name of the person to whom the package is addressed on the Package Tracking Sheet.

  9. Packages containing tax related material should be routed to Extraction. If addressed to an Individual or Administrative Mail (not an item to be processed or related to a tax adjustment), route it to the Administrative Mail Room for pick-up by the Addressee. Follow procedures outlined in IRM 3.10.72.2.4.1.

    Exception:

    During peak filing season, TAC Offices may route unopened Private Delivery Service (PDS) packages to the campus in a box with a Form 3210, Document Transmittal, showing the Tracking Number of the mailpiece. The packages are delivered to the nearest IRS office when addressed to a IRS location with a P.O. Box (such as a Lockbox Bank), since the Private Delivery Services can only deliver to a Street Address. The envelopes are usually addressed to a Lockbox in Charlotte, San Francisco, or Hartford, but can be addressed to any IRS P.O. Box address. The Charlotte TAC office will route to Kansas City. Hartford and San Francisco TAC sites will route to Fresno. The enclosed Form 3210 will either have the Tracking Numbers listed on it, or a listing of the Tracking Numbers will be attached. Leave the Form 3210 in the package and route the box to the Teller Unit/ Field Office payment section to extract the envelopes, post the payments, and acknowledge the Form 3210.

  10. TAC offices and Campus Support sites will process most payments through the RS-PCC (Remittance Strategy for Paper Check Conversion) system and route the returns to the Campus for processing. If the remits are "splits" , "multiples" , checks that cannot be read by the scanner (indicated by a RS-PCC literal stamp that has been lined through), or require the expertise of Payment Perfection in the Campus, the Field Offices and Campus Support sites will route these to the Teller Function Mail Stop Number. The Field Office has the option of sending 2 separate overnight shipments, or one shipment with all receipts. If mailed separately from remits, the "RS-PCC" and "Non-Remit" returns, as well as "CORR" (correspondence to be routed) will have another designated "non-remit" Stop Number (Batching). If combined shipment, the envelope will ALWAYS be addressed to the Teller Function stop number. Upon receipt, Teller Function will extract their "Remits" and leave the rest for Second Sort to fine sort and route returns to Batching. The "RS-PCC" returns will be stamped "Received with Remit" (and no amount edited) or green rocker under Balance Due amount. If they are Part-Paid, an amount will be edited to the right of “Received with Remit” or amount edited to the side of the green rocker. IMF sites must sort the transshipped returns and identify any IMF unsigned return, edit "R" in the upper left corner, then route to Code and Edit. IMF sites will have to sort the Full Paid and Part Paid "RS-PCC" returns to batch under the applicable Program Number; BMF sites will only sort "RS-PCC" as "with remit" ."Non-Remits" can be identified by the Form 3210, Document Transmittal, attached and should already be stamped with a IRS Field Office or Campus Support Received Date stamped (and no indication of "With Remit" , green editing, or green rocker). Route the packages or envelopes with the Form 3210 to Second Sort or Batching so the "types" are easily identifiable to them. They can acknowledge the Form 3210 and route copy for mailing.

  11. We will also request that Area Offices and Campus Support sites indicate the type of return by marking either a "$" sign or "W/R" for remit/RS-PCC, or "N/P" for no payment to help Batching ensure the return are blocked correctly.

  12. If you ever receive a bill for "Pay by Recipient" from a Private Delivery Service because an IRS employee signed for the bulk receipt of packages, contact your HQ IRM Analyst for resolution. IRS is not responsible for the bill.

3.10.72.2.4.3.1  (01-01-2011)
State Income Tax Levy Program (SITLP) Packages – (Austin, Fresno, and Kansas City)

  1. The package from the state will be addressed to the SITLP Coordinator and should be received in a box through overnight USPS or Private Delivery Service. Receipt and Control should date stamp the package and contact the SITLP Coordinator immediately upon receipt. The package will include disc files, a payment (check), and may also include an acknowledgement form to sign and return back to the state. The SITLP payment should not leave the secured area, nor routed to Deposit. Normal procedures for maintaining security of the payment should be followed. In most cases, the SITLP Coordinator will ensure that the check is held by Receipt and Control/Cashiers until MITS has processed the files. Follow local procedures initiated by the Coordinator.

    Note:

    The payment must not be retained for more than 24 hours. If it takes more than 24 hours for the Coordinator to pick up the check, report it to the Receipt and Control Manager.

  2. The SITLP Coordinator will be responsible for ensuring that all aspects of the program operate correctly at the campus level, and will be the liaison with campus functions, computing center functions and state counterparts. For additional information, refer to IRM 3.8.45.22, State Income Tax Levy Program (SITLP).

3.10.72.2.4.4  (01-01-2012)
Bulk Mail Pouch

  1. Route documents from bulk mail shipments (items received from another IRS Campus or Area Office) to a function within Receipt and Control for sorting or routing. The documents have been date stamped by the receiving office, if appropriate.

    1. Route any document/correspondence using the Mail Stop or function indicated in the mailing address on Form 3210. If no Mail Stop indicated, route to Second Sort or Correspondence unit to route using the local Maildex/Routing Guide.

    2. b. Route any returns that need to be processed to Batching or Second Sort.

      Note:

      Follow your local procedures for routing. If you’re trying to decide where to route, consider routing them to a pipeline function beyond Extraction to simply sort the form type or route correspondence. If it’s the same type of return (e.g. all Form 1040 series), then they can be routed directly to Batching or Second Sort. If they are a combination of BMF returns, then they should probably be routed to Second Sort to "fine" sort. Refer to Exhibit 3.10.72-12 for the contacts in the Batching unit, as well as the Mail Stop number to include on the Shipping label and Form 3210.

  2. During peak filing season, be sure to recognize if the package was mailed on or before the Due Date of the return. Campus Support and Area Offices should mail daily using Overnight service. In some cases, the Area Office will get Private Delivery Service packages intended for a Lockbox and they don’t have resources to open them. In this case, they will mail the unopened envelopes in a bulk shipment. Be sure to date stamp these returns with the correct Received Date. Allow the date they were received by backing up the day (consider weekend and holidays) when they were actually received in the Area Office.

  3. Area Offices/Campus Support will not date stamp timely filed Form 1040 series, Form 940, Form 941, and Form 943. If the package was mailed on or before the Due Date and received after the Grace Period, be sure to mark the container "Timely Filed" on the container. If there are other returns mixed in that do not have that due date, be sure to allow them the correct Received Date by rolling back your date stamp to the correct date.

  4. Bulk mail shipments should be assigned to a specific group/unit to avoid any possible errors with determining the correct Received Date by Extraction. Be especially careful with bulk submissions of Extension forms to ensure the Received Date is properly reflected (including no Received Date, if timely). Be sure to "make" them timely if they were dropped off at an Area Office timely. For IMF Extensions, Form 4868, this means they must be batched under the correct "timely" DLN.

  5. Shipping should acknowledge the receipt of the package by signing the Acknowledgement copy of Form 3210, Document Transmittal, returning the appropriate copy to the Sender, and keeping a copy in a retrievable file. If routing the "bulk" shipment to Batching, Extraction, or Second Sort, include one copy of the Form 3210 in the container to aid in matching Received Date on the documents to the subsequent shipping date.

3.10.72.2.4.4.1  (01-01-2012)
Social Security Administration (SSA) Combined Annual Wage Reporting (CAWR)

  1. Follow these additional procedures when receiving Social Security Administration (SSA) Form 4511, Remittance Control Record, or Social Security Administration Computerized Control Record.

    1. Stamp each item "Received from SSA."

    2. Stamp each item with IRS Received Date.

    3. Ensure each item has SSA received date clearly indicated.

    4. Make 2 copies of Form 4511 or Computerized Control Record.

    If SSA Control Record: Then:
    Contains remittances Route copy of Control Record, related documents, and remittances to Deposit Activity Function.
    Contains no remittances Route original Control Record and documents to Extracting and Sorting.

  2. Always acknowledge the receipt of the package. Return one copy of Control Record to the Sending office address indicated on the form. SSA usually supplies a pink self-addressed envelope for this purpose with the Control Record. If no sender address appears, send the copy to:

    Social Security Administration
    Wilkes-Barre Data Operations Center
    Attn: AWR Cash Control — 4th Floor
    1150 East Mountain Blvd.
    Wilkes-Barre, PA. 18702-9838

  3. Contact SSA regarding problems at ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ .

3.10.72.2.4.5  (01-01-2012)
Federal Tax Deposit (FTD), Form 8109

  1. All FTDs (Form 8109 ) should be filed electronically, but some continue to be filed paper.

  2. Treat Form 8109 as the source document and route to Deposit. Do not transship.

3.10.72.2.4.6  (01-01-2012)
"P.O. Box" Mail

  1. "P.O. Box" Mail is normally delivered to the IRS in designated trays from the specific USPS Office.

    Note:

    All mail must be delivered to the Receipt and Control area and sliced in a Restricted, ventilated area. No mail is delivered to another part of the campus by the USPS. All remit items are extracted from the envelopes before they leave the area.

  2. Open this mail using the Slicing machines. Ensure that the correct date is set on the machine, and that the count has been zeroed out before you begin.

  3. Rubber band together in bundles and place a tag on the bundle with the P.O. Box number, current date, and the volume. Place the bundle on the mail rack, log in the finished count for the daily report, then send it to the Extracting area.

  4. The Campus should have a procedure to put this mail in a designated area as soon as it is extracted. Do not mix it with other correspondence (i.e., CP notices, letters, etc.) to be routed to Second Sort. It does not need a fine sort and can be immediately identified for routing to the area. If it does not come sorted from the USPS, then it must be fine sorted.

3.10.72.2.4.7  (01-01-2012)
Lockbox Mail

  1. The Lockbox Depository Bank(s) will forward daily all work processed, including unprocessables using the Lockbox Document Transmittal (LDT). The LDT should list the contents of the lockbox mail out package(s). The LDT is generally provided in Box # 1. Acknowledge receipt of the package by verifying the contents listed on Page 1 - Package Acknowledgement:

    1. Initial the Acknowledgement page in the appropriate fields.

    2. Sign and date at the bottom of the page.

    3. Fax a copy of the signed Acknowledgement (Page 1) back to the bank daily.

      Note:

      If multiple areas receive and verify the work (e.g., Extraction, Batching, and cashiers), each area must fax its Acknowledgement page to the bank.

  2. Retain all pages (copy of Page 1 and all “detail pages”) of the LDT for your files in chronological order. Retention period for the Lockbox Document Transmittal forms is 1 year.

  3. The "unprocessable" Lockbox returns will be sent to Pre- Batch (or a Deposit area) for processing.

  4. Contact your Lockbox Coordinator if you have questions, or refer to the Lockbox Processing Guidelines (LPG) or IRM 3.0.230, General - Lockbox Processing Procedures.

3.10.72.2.4.8  (01-01-2012)
Registered and Certified Mail

  1. Process Registered and Certified Mail by agreement with the local Post Office. Follow the procedures below whether a USPS (United States Postal Service) employee is located at IRS (Receipt and Control area) or the local USPS facility scans the envelopes and removes the cards:

    1. The USPS or USPS employee should identify certified and registered mail by red stickers or green post cards affixed to each envelope.

    2. All certified and registered mail will be scanned by the USPS (or USPS employee) before the green cards are stamped with the IRS Received Date.

    3. The designated IRS mail clerk should stamp the IRS Received Date (or run through the date stamp machine) on the green cards to acknowledgement receipt.

    4. Once the USPS (or USPS employee) has finished scanning the certified mail, it is released to Extraction for processing. Date stamp the cards (or run them through the date stamp machine) and give them back to the USPS as soon as possible, generally within 24 hours.

    5. Direct any certified mail inquiries to the USPS (or USPS employee). The USPS has the responsibility of researching computerized certified mail records maintained by the them. The Sender can usually track the mail piece on-line.

    6. If the Certified Mail receipts are not promptly received by the USPS, or they don't return ones sent back because the green card was still attached, report the problem to your local Management. They should contact the local USPS to resolve the problem.

    7. Ensure the Certified Mail cards have been detached by the Post Office (or USPS employee) before you begin extracting. If not, give back to the USPS to pick up these cages (or mail pieces) before you extract the mail. If a certified mail piece accidentally gets to Extraction, send the entire piece back to the USPS with the green card still attached.

    8. If you extract a piece of Certified mail and the envelope is either empty or contains blank sheets of paper, immediately contact your manager. Indicate the date extracted on a clear plastic bag, using a indelible marker. Carefully place the entire contents in a clear plastic bag and hold in a designated area, until further instructions are provided.

    9. In each mail drop, there are usually several trays of certified Undeliverable mail items (green and white labels) which are being returned back to the IRS. These are usually sorted into trays by the USPS, but some certified mail items can also be mixed in the trays of Undeliverable "non-certified mail" items. Follow the Undeliverable instructions in IRM 3.13.62, Exhibit 56 for the disposition of these notices.

      Note:

      Some of the Certified Undeliverable notices issued by Collection can be destroyed and do not have to be extracted. Simply identify the notice number and destroy as classified waste.

  2. "Click2Mail" is a service provided by the USPS where the customer prepares their own electronic certified mail slip using www.usps.gov. The bar code is scanned by the USPS to provide an electronic notification that the package has been received by the IRS. There is no green postcard to detach from these envelopes. Ensure that the USPS has scanned them, if you have a question.

3.10.72.2.4.9  (01-01-2012)
Sorting Undeliverable (UD) Mail

  1. These are mail items that have been mailed to the Taxpayer and are being returned to the IRS because they could not be delivered for some reason.

  2. The instructions for disposition of this mail are found in IRM 3.13.62, Exhibit 56, in Media Transport and Control.

  3. If you are interested in volumes captured on the Work Plan and Control (WP&C) report, the Submission Processing sites use Organization 31000, but the Function Program (OFP) code 140-0080 is consistent for Submission Processing and Campus Support sites. Refer to the Joint Operation Center, Organization Function Program (OFP) Code website for the Campus Support specific Organization codes, if you need to research any management reports.

3.10.72.3  (01-01-2012)
Mail Extraction and Processing General

  1. Extraction of mail will be performed in a controlled and Restricted Area. All mail received in the Campus will be extracted only in the area of Receipt and Control that has a contained ventilation system.

  2. Some functions want to open their own mail. In that case, representative(s) from that function/area will be given access to the Receipt and Control area to open such mail within the secure area. All remittances (including Cash) found in these envelopes that are payable to IRS will be taken to the Cash Clerk/Deposit Function. Follow procedures in IRM 3.10.72.5.5 for handling cash and items of value. All correspondence and tax forms attached should be stamped with the official IRS Received Date before it leaves the restricted area.

  3. When Area Office and TAC site mail is received with a Form 3210, Document Transmittal and includes Form 795 or Form 705A, it will be routed to the Teller Unit. Then, they will forward returns to Batching, once they process the remit. The Campus Support and Area Office/ TAC sites may include their Remits, Full Paid and Part Paid RS-PCC receipts, as well as non-Remit returns and Correspondence in the same package. These should have a Received Date stamp and can be routed directly to Batching. All should have a Form 3210 with the documents indicating the various "types" attached. Keep the Form 3210 with the "RS-PCC" and "Non-Remit" documents so that Batching will recognize whether they should batch as "with remit" . Do not remove them when extracting contents of the package. If no remit, the package, including the Form 3210 will be routed to Batching.

    Note:

    All envelopes, even ones marked “Sensitive Mail”, “Confidential Mail - Open by Addressee Only” are to be opened in the Receipt and Control mail center in each Campus, since they can possibly contain remittance. If your site has local agreements with off-site functions to deliver their mail unopened, then follow the "Exception List" . See IRM 3.10.72.3.1 for additional details about an "Exception List" .

    Exception:

    Mail or packages that were never outside IRS control (internal mail) and shipments that were ordered by IRS from known vendors or contractors can be opened by the addressee in their own area, after they are picked up from the Administrative ("Admin" ) Mailroom. (e.g., computer equipment for MITS, etc.)

  4. All areas of Extraction and Batching shall maintain Received Date integrity since all forms and correspondence that are routed to another area or transshipped to another site should be date stamped. All returns that are to be processed should be date stamped as directed in the charts in the Exhibit 3.10.72-6 through Exhibit 3.10.72-8.

    Note:

    If a return is referred to a "Funny Box" and taken out of the area, the function will edit the Julian Date in the upper left corner (in lieu of a Received Date, if the tax return is timely filed and does not require a Received Date stamp). This will aid Batching if the return is sent back for processing when the Received Date/Julian Date is input.

  5. Mail received from Service Center Automated Mail Processing System (SCAMPS) shall remain in the sorts as received, or by the SCAMPS date sprayed on the envelope.

  6. The SCAMPS machine sorts the mail by the Unique Campus Zip Code and Code Format Number (CFN). The CFN is the 4-digit code following the zip code. These codes are defined in Exhibit 3.10.72-5. It is also suggested that the campuses take advantage of the SCAMPS machine sorts and keep the mail in those sorts within Extraction. The SCAMPS operator can make several "passes" using the machine to fine sort, reducing the volume of "mixed" mail in Extraction. Also, use the CFN in the City, State, Zip line in either the Mailing Address or Return Address on the correspondence to aid in correctly routing mail generated by IRS.

  7. Mail shall be extracted in the following order, based on management discretion:

    • ACS

    • "With Remit" code format numbers (CFNs) sorted by SCAMPS (includes 0020 in OSPC)

    • Flats and Fats

    • Certified/Registered Mail

    • Balance Due notices

    • Estimated Tax (ES) Payments

    • All others in received date order

    Note:

    Take advantage of the new check reader equipment on the SCAMPS machines and process the remits first.

  8. Although certain sorts are mandatory per this IRM, it is the right of any center to add additional sorts either by enhancing a required sort, or by introducing a new sort. However, management shall maintain accurate records for each added sort in order to locally support any increased funding/staffing request.

    Caution:

    Any "local sort" requirements should not be used as a means of circumventing, diverting, or preventing a quality review problem from another area.

  9. Refer to IRM 3.10.72.5.5 if a remittance is attached.

3.10.72.3.1  (01-01-2012)
Administrative ("ADMIN" ) Mail Rooms

  1. The "Admin" Mail Rooms are "mini" Post Offices for the entire campus for some Incoming and Outgoing Mail. The SCAMPS area should route all "Admin-type" mail (if it can be identified) to the Admin Mail Room and by-pass Extraction. Outer envelopes will be sliced in the area, but do not have to be extracted. Envelopes marked "Confidential" or "Sensitive" will not be opened. Some common examples of Admin Incoming Mail include, but are not limited to the following:

    1. IRS to IRS Mail – Addressed to a specific person or functional area. This does not include Tax Returns mailed from another Campus or Area Office to be processed.

    2. Office Supplies, Computer Software/Hardware - Some examples are computer equipment for MITS, supplies delivered by Office Max (or another vendor), etc.

    3. "To be Opened by Addressee Only" envelopes - For example, Personnel packages or Labor Relations packages.

    4. "Exception List" - Some sites have an agreement with other off-site functions that their mail will be delivered to them without being sliced/extracted, instead of routed to the Admin Mailroom. Follow your local procedures for any approved function on the "Exception List" .

  2. Admin mail can be segregated from the mail that needs to go to Extraction. It can be routed to or kept in the Admin Mail Room for the functional area to pickup. Then, the person from the function/area can extract their mail in the ventilated area before transporting to their own area.

  3. If the box or package is from a known source, it is not necessary to extract it in the ventilated area.

  4. If the package addressed to a specific function or person contains a Form 3210 , the individual or designee for the function should sign their own Form 3210 and keep the copies. The Mail Room can stuff it in an envelope and meter it for the USPS, if requested.

  5. There is also an Outgoing Mail function necessary to service employees in the Campus. They accept:

    1. Mail to be metered on the Paragon machine

    2. Outgoing Certified Mail (prepared by the function/area)

    3. Small packages, flat envelopes, and boxes that require UPS Ground, Next Day, or 2nd Day Air designated on Form 9814.

      Note:

      A Form 3210 should accompany the Form 9814, or be placed inside the box when delivered to the mailroom. Form 9814 is not a substitute for the Form 3210, even though it has the Sender's name on it. The Tracking Number will be identified on the Form 9814 when returned to the Sender. Each Sender is responsible for tracking their packages, signing the Acknowledgement copy, and maintaining copies of their Form 3210 in a retrievable file.

    4. Acknowledgement letters to be mailed back to the filer in their own self-addressed, stamped envelope. IRS does not have to pay postage to acknowledge receipt of mail when requested and no stamped, self-addressed envelope is provided by the filer. Taxpayers can use Return Receipt mail service to ensure their package is delivered to a site.

    5. Original Identification (ID) not needed for processing (i.e., Driver's license, picture ID, etc.)

      Note:

      The Admin Mailroom is not the Machine Services area that is responsible for bulk mailing of letters/notices. These instructions are found in IRM 3.13.62 .

  6. All mail accepted as Outgoing should contain the complete Name, Street Address, City, State Code, and Zip in the format acceptable for the USPS or UPS (Street Address). If it is going to another IRS office, be sure it includes a Stop #. If mail is submitted with a P.O. Box and the request is for Overnight or 2-Day, request a street address. United Parcel Service (UPS) is the contract carrier for IRS Private Delivery Service (PDS) packages. PDSs will not accept mail addressed to a P.O. box. Use all available resources such as Outlook, Discovery Directory, SERP (Who/Where tab), IRM 3.10.72.2.3, and the Routing Guide Exhibits in the back of the IRM to obtain a street address and mail stop number for all outgoing mail to other IRS sites.

3.10.72.4  (01-01-2012)
Related Internal Revenue Manuals (IRM's)

  1. There are various areas within Receipt and Control that perform multiple duties. It is suggested that you become familiar with the duties and related IRMs that contain procedures related to your job. This does not mean that you are held responsible for knowing specific content in each IRM, but only that you are aware of their intent and know how to find information to perform your duties, when necessary.

  2. Batching and Numbering procedures are found in IRM 3.10.73. It may be helpful for you to also have a copy, or have access to a reference copy of this IRM. This provides information on Numbering documents with a specific DLN and the reason forms are sorted. Generally, when you have several sorts of the same form, the blocking series will be different, or a site wants to track them by adding a 5th digit to the Program Code. However, 5th digits are not listed in the IRM 3.10.73.

  3. Instructions for routing Undeliverable Mail, as well as Form 3210 guidelines are found in IRM 3.13.62.

  4. Refer to IRM 3.10.72.1.2 for a listing of other IRM's that may be helpful.

  5. Part 3 (the first number in the IRM string of numbers) means Submission Processing. If you want to locate another IRM for a function within Submission Processing, you can go to Internet Explorer, "Forms, Pubs and Docs" link (on the left side of the page), "IRM in PDF Format" link, then "Part 3" . This lists the IRM number and title for all Part 3 IRMs for your reference guide to find information about Entity, Deposit, Timeliness (Program Completion Dates), etc.

  6. Refer to IRM 3.0.230, Lockbox Processing Procedures. It contains the procedures for acknowledging the transmittal.

  7. Refer to the chart in IRM 25.6.1.6.5 , Statute of Limitations Processes and Procedures as a reference guide for questions about the Statute ending dates for various returns.

3.10.72.5  (01-01-2012)
Extraction of Envelope Contents

  1. Envelopes shall be opened and contents removed/extracted. This includes envelopes attached to packages or wrapping paper. If contents are accidentally torn/sliced, repairs shall be made immediately in a manner that will allow proper processing. Ensure document lies flat (e.g. "smooth out" or "back fold" ) in sort bin.

  2. Emptied envelopes shall be candled to ensure that all contents were removed before you attach it to the document, or put in your Candling bag.

  3. Refer to Final Candling instructions in IRM 3.10.72.5.6 for details on how envelopes should be sliced or opened to ensure all contents are extracted.

  4. Mail shall always be sorted into at least two categories:

    1. Forms, Returns and documents with remittance.

    2. Forms, Returns and documents without remittance.

  5. Any form, return or document not falling into one of these categories will be routed according to the Routing Guide or local Maildex.

  6. If return is disassembled when extracting contents, assemble correctly and staple in top left corner of return (e.g. return is paper clipped or "loose" pages). For Form 1040 series returns, ensure the Form W-2 is stapled to left middle of return. Refer to IRM 3.10.72.5.7 for procedures for attaching envelopes. Be aware of remittances being placed in unsuspected places.

  7. If a Fingerprint Card is received, paper clip it to the envelope contents (usually Form 1351). Do not staple the Fingerprint Card.

  8. When a IRS letter/CP notice is received with a return, place the letter/notice on top and route accordingly.

    Exception:

    If a CP 11 or CP 12, or Letter 3064C letter, is attached to a Form 1040X, move the Form 1040X to the front and route to the 1040X Unit. If a CP 211 is attached to an EO return, move the notice to the back and process the return.

  9. When a return is received with a Gift/Credit/Debit card, the card is to be taken immediately to the unit Manager. The Manager will record the last four digits of the Credit/Debit card number, expiration date and the taxpayer's name and last four digits of the SSN on a Form 4287, just as done when cash or item of value is received with a return. Identifying information from a Gift Card will be recorded, in lieu of value when the card does not show a value. The card(s) will be hand-carried to the Deposit Function where it will be returned to the filer. Be sure to keep the envelope (or Return Address information) with the card, especially if it's a gift card. See IRM 3.8.45.4.9.

  10. Returns with credit card numbers written on them should be forwarded to the batching function unaltered.

  11. When an original form of Identification (ID), such as a Driver's License, Social Security Card, any picture ID, etc. is received that is not an item of value or something that could be construed as a form of payment, return it to the taxpayer. If it could possibly be needed by another functions or is related to the correspondence, then leave it attached. If unsure, refer to your Manager.

3.10.72.5.1  (01-01-2012)
Routing Guide/Maildex

  1. The official Routing Guides for this IRM are found in Exhibit 3.10.72-1, Exhibit 3.10.72-2, Exhibit 3.10.72-3, and Exhibit 3.10.72-4. They are broken down by Forms, "C" letters, CP notices, and Miscellaneous Forms and key words on Correspondence.

  2. Use the Routing Guides as an aid to help you properly route Documents and Forms, in addition to your local Job Aids and Maildex. If the Address is complete on the Exhibits, that means it is always transshipped to the site when received in a site other than the one listed. If the space is blank in this column, you may enter your local Mail Stop. In addition, all Campuses should develop their own local Maildex with local Stop Numbers to expedite routing to the proper area.

    Note:

    If the "Destination" in the Routing Guide Exhibits in the back of this IRM or text indicates "Accounts Management" ("AM" ), that means it should be routed to your local ICT/CIS. Do not physically transship that work to another site. Let the ICT function scan it and electronically route it to the correct site. There are a few exceptions. If the stop # is indicated, that means it must be physically mailed/routed to that Stop Number in Accounts Management. (e.g. a foreign Form SS-4 is routed to Mail Stop 1-D08.113 in Philadelphia.)

  3. Each site should ensure that their Service Center Maildex is correct and updated on SERP immediately when a Stop Number changes, a function is added or deleted, etc. A designated individual should be notified by Management of any changes or corrections. When the "master copy" of the local Maildex is updated, new paper copies (including the revision date) should be distributed to all personnel in Extraction and Second Sort, including all areas without SERP access.

  4. If your Admin Mailroom or shipping area has a computer, they should access SERP to secure the correct Mail Stop number, if missing. Each package should be properly addressed, including Mail Stop number to aid the Receiving site in properly routing it. To find each site's Maildex:

    1. Go to Internet Explorer,

    2. Click on SERP (upper right corner under "Employee Tools/Services" ),

    3. Click on "Local Sites/Other" tab (follow tabs across top of page),

    4. Click on "Mail Routing Guides" ,

    5. Click on the Site's Maildex where you are routing the package.

  5. A manager, or someone with access to IDRS, should provide you with a list of IDRS numbers and stop numbers associated with that IDRS number to help you properly route incoming, as well as Undeliverable mail. This is especially helpful when routing "C" letters. Any IDRS user should make sure that their Mail Stop # is correct on CC MESSG. If an individual transfers to another area, it is the responsibility of the individual and/or Manager to contact User Support (IDRS Security Accounts Administration staff) to make the correction. If you have access to a computer and want to look up an IDRS number shown on a notice/letter to aid in routing or performing your job, you can access IUUD (IDRS Unit & USR Database) using the following link:
    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  6. Each site should have a designated individual who updates the local Routing Guide, Maildex, and SERP (Local /Sites/Other-Mail Routing Guide) and has a standard procedure for passing this information to all functions throughout the campus.

3.10.72.5.2  (01-01-2012)
International and U.S. Possession Returns and Documents

  1. International returns are processed in two sites. Austin processes IMF forms and Ogden processes most BMF, unless form filing (e.g. excise tax) is unique to CSPC. Certain "back-end" International forms are processed by Philadelphia Accounts Management. Refer to the Routing Guides in the first four Exhibits in the back of this IRM for special instructions when it's necessary to mail items to Philadelphia, or when they can be scanned by ICT/CIS.

  2. An International or U.S. Possession return is a return with a Foreign address or one of the U.S. Possessions. The names and State Codes of the U.S. Possessions are as follows:

    State Code U.S. Possession
    AS American Samoa
    FM Federated States of Micronesia
    GU Guam
    MH Marshall Islands
    MP Commonwealth of the Northern Mariana Islands
    PR Puerto Rico
    PW Palau
    VI Virgin Islands

  3. Some characteristics of a foreign return are as follows:

    • A return with income from a foreign source

    • A return having Form W-2VI attached (Virgin Island Possession Sourced Income Only) should be transshipped to:
      Virgin Islands Bureau of Internal Revenue Service
      9601 Estate Thomas
      Charlotte Amalie, St Thomas VI 00802

    • A return with a Domestic address and Foreign partners (Form 8804) for foreign transferrer (Form 8288)

    • A Trust created in a foreign country and owned by a U.S. person

      Note:

      An APO/FPO/DPO address is not a foreign address. Do not transship to an "International" site, unless there are other forms/schedules attached that make it "foreign" .

3.10.72.5.3  (01-01-2012)
International Sorting Instructions

  1. Remittance received with international and possession returns will be deposited where received. In most cases, International and U.S. Possession returns will be sorted and processed separately from all other returns and documents.

    Exception:

    Extension Form 4868 and Form 7004. See IRM 3.10.72.12 and IRM 3.10.72.13.35. Form 7004 with an International or U.S. Possession address can be processed by OSPC or CSPC, unless it's for a Form 1120-F (code 15). Then, it must be processed by OSPC.

  2. Use the following table to determine the correct site for processing the following International or U.S. Possession Forms and Extensions:

    Form Process at the following site:
    All IMF International and U.S. Possession returns AUSPC
    All BMF International and U.S. Possession returns OSPC, Mail Stop 4091

    Exception:

    If the form filing is unique to CSPC, as shown below, it is processed in CSPC.

    International (and domestic) Estate tax returns (Form 706, Form 709, and Form 4768 CSPC
    International Exempt Organization (EO) returns:
    Form 990 series
    Form 1041A
    Form 1120-C
    Form 4720, or
    Form 5227
    OSPC
    Form 2350(by itself or attached to Form 1040

    Note:

    Keep package together.

    AUSPC

    Note:

    For a list of U.S. Possessions and their State Codes, see IRM 3.10.72.5.2.

3.10.72.5.4  (01-01-2012)
Date Stamping Acknowledgements

  1. Taxpayers and Tax Preparer's sometimes request the IRS to acknowledge receipt of data. Extractors should sort the Acknowledgement request (i.e. letter/copy of return, etc.) and stamped, self-addressed envelope in your "CORR" (correspondence) sort for Second Sort/Correspondence to stuff the envelope and put in the mail.

    1. Acknowledge the presence or IRS receipt (not validity) of any group of returns or documents on a listing shown on an attached letter. Also, acknowledge a "copy" of a return when attached, if the taxpayer specifically requests acknowledgement of receipt and provides a stamped, self-addressed envelope.

    2. Stamp the acknowledgement letter "Received by Campus, (date), (city, state)" . Do not stamp duplicate copies of acknowledgement letters, only the first one.

    3. If a stamped, self-addressed envelope is not enclosed, ignore the request. Move the request to the back of the return or correspondence.

    4. Continue processing the original Form(s) or correspondence.

    5. Attach the acknowledgement "Copy" or letter to the stamped, self-addressed envelope and put it with your Correspondence sort. Second Sort (or another function) will place the acknowledgement copy inside the envelope, seal it, and put it in the USPS basket.

    Note:

    Form 8038 series returns are sometimes filed in large quantities in one envelope and an acknowledgement is requested. Do not bother date stamping and returning the request. A CP 152 is generated to the filer when the return posts. If a stamped, self-addressed envelope is attached, leave it. If more than $3.00 postage is on the envelope, "X" the stamps; you do not have to write it up as Discovered Remit.

3.10.72.5.5  (01-01-2012)
Extraction of Envelope Contents for Returns and Documents With Remittance

  1. Types of possible remittances the IRS campus may receive for processing can include any of the following.

    1. Personal Check

    2. Money Order

      Note:

      Money orders must have either the name of the taxpayer or TIN. If not present, route to PPU.

    3. Cashier’s Check

    4. Cash or Gold Coins (U.S. Currency Only)

      Note:

      Call out "Cash" (or follow local procedure).

    5. Business Check

    6. Certified Check

    7. Voucher Check

    8. Treasury Check

    9. Draft/Postcard Type Check

    10. Travelers Cheques

      Note:

      Compare the counter signature with the original signature. If the signatures match, process the payment. Otherwise, route to PPU.

  2. Immediately stamp all checks that are intended for payment of taxes. Immediately stamp all government checks with "Unless for Credit to the United States Treasury this Instrument is Non-Negotiable" as soon as they are extracted. Stamp it underneath the "Pay to the Order of" designation. Stamp all other checks with your "U.S. TREASURY" (or "United States Treasury" ) stamp.

    Note:

    Both stamps should be available at each Extractor's desk. When stamping, try not to obscure any printing on the face of the check.

  3. Use the following chart to aid in proper stamping and routing of remittances received:

    If: Then:
    A remittance received alone in an envelope addressed to the Internal Revenue Service, no matter the condition (whether a 3rd party check and endorsed by the taxpayer or made out to one of the appropriate payee names, or not), shall be Date stamp the envelope or check stub and overstamp "U.S. TREASURY" . Do not stamp over pertinent Taxpayer information.
    Check or Money Order is made payable to:
    • IRS

    • Cash

    • EFTU

    • EFTP

    • EFTPS

    • or Payee is blank

    Overstamp with "U.S. TREASURY" .
    Check or Money Order is made payable to:
    • U.S. Treasury

    • US Treasury

    • United States Treasury

    • Internal Revenue Service

    • Department of the Treasury

    • Department of Treasury

    "U.S. TREASURY" overstamp is not required.

    Note:

    Some sites have a local procedure to overstamp all payee variations of "United States Treasury" ; follow local procedure.

    Check or Money Order is made payable to:
    • Commissioner

    • Social Security Administration

    • or, variations of any agency or department of the United States Government

    • or any third party

    Exception:

    If the remittance is made payable to "Social Security Administration" and received with SSA Form 4511, overstamp with "U.S. TREASURY" .

    Do not overstamp. Route to PPU.
    If a remittance is unsigned and the amount of the check or money order can be determined, Overstamp "U.S. TREASURY" .
    Check or Money Order is made payable to:
    • Bureau of Public Debt

    • "BPD"

    Overstamp "U.S. TREASURY" . If one check is for "BPD" and the other is for taxes, overstamp both. Route check(s) and all attachments to PPU.
    Remittances drawn on foreign banks payable in U.S. Dollars through U.S. banks should have the U.S. bank’s routing symbol printed in MICR ink in the lower left corner of the check and have a nine digit routing number. Overstamp "U.S. TREASURY" . Process with regular deposit.
    Remittances that are payable in U.S. dollars, drawn on foreign banks, and received with tax returns or documents Overstamp "U.S. TREASURY" . Route to Manual Deposit.
    A letter or note is enclosed indicating the remittance is to "ease the taxpayer’s conscience" . Overstamp "U.S. TREASURY" . Route to Payment Perfection. It will generally be anonymous, but they can deposit it.
    the check is post-dated Do not overstamp. Date stamp envelope and route check and all attachments to PPU.
    Check or Money Order is mutilated Do not overstamp. Date stamp envelope and route to Payment Perfection.
    Government (non-IRS checks) check for payment of taxes made payable to "Department of Treasury" (IRS)

    Exception:

    If a Returned Government (from IRS) check, see below.

    Overstamp "U.S. TREASURY" .
    Government (non-IRS) checks for made payable to other than"Department of Treasury" or IRSReturned Refund/Rebate/Stimulus/Advance Child Tax Credit (ACTC) Checks Overstamp "UNLESS FOR CREDIT TO THE UNITED STATES TREASURY, THIS INSTRUMENT IS NON-NEGOTIABLE" . Route check (along with return and any attachments) to PPU.
    ACS payments or indication of "Levy" Payments Overstamp "U.S. TREASURY" .

    Note:

    Levy payments require IDRS research by PPU to ensure payment is applied to the earliest CSED. See IRM 3.10.72.5.11for more information on sorting ACS mail. Always route to PPU.

    Payment for User Fee Examples are:
    • Installment Agreements (Form 9465, Form 433series, etc.)

    • Request for Photocopies of Tax Returns (Form 4506-T)

    Overstamp "U.S. TREASURY" .
    Site other than CSPC - Remit received for Form 706 series return Overstamp "U.S. TREASURY" . Route return and remit to Manual Deposit.
    "Bill of Exchange" or "Registered Bill of Exchange" is received from a taxpayer authorizing the campus to settle their account through FedWire Do not overstamp. Route to Payment Perfection.
    MoneyGram receipts Do not overstamp. Forward receipt and any correspondence to Accounts Management.
    Questionable remittances that resemble checks and money orders Do not overstamp. Route to Payment Perfection.
    there is a discrepancy in the numeric and written amounts on the remittance (e.g. check, money order, etc.) Do not overstamp. Route to Payment Perfection.

  4. All types of remittance are forwarded to the Deposit Function, along with the tax return or source document. Keep remittance with source document; do not staple together. Prior to routing any check through the Transport, remove check stubs and any staples attached. If routing to PPU, leave the stubs attached to the check. Keep envelopes attached to "imperfects" .

  5. Sort as "perfect" if the check contains a:

    • Name

    • one TIN

    • Form Type, and

    • one or more Tax Period(s)

  6. Sort as "imperfect" and route to Payment Perfection if:

    • Name or TIN or Form Type or Tax Period is missing, or

    • more than one TIN is shown, or

    • it's a 3rd party check.

    Note:

    For BMF, use care for Forms with multiple series, such as Form 1120 . If in doubt, route to Payment Perfection as "imperfect" .

  7. If "one remittance" is received with more than one return or document, assemble the multiple returns/documents to the back of the first in a staggered format. Route to Payment Perfection. See IRM 3.10.72.6.2 for date stamping of multiple returns and documents received in one envelope.

  8. If "more than one remittance" is received with only one return or document, stagger the checks. Route to Payment Perfection.

  9. All User Fee documents (scannable ones, or not) can be processed as "perfect" . They no longer automatically go to PPU.

  10. A product review of overstamping Government/U.S. Treasury checks is required daily of each employee. This can be achieved by the Lead, or designee for each employee's sorting table once daily, prior to forwarding of remittances to other areas/functions.

  11. Any return or document with an item of value other than a check or money order (e.g. gold, silver, jewelry, savings bonds, "loose" postage stamps, Treasury Notes/Bonds, Stocks, Gift Cards, Credit/Debit Cards) shall be handled as instructed in "Handling of Currency and Items of Value" found in IRM 3.10.72.5.10, Processing Cash and Handling of Currency and Items of value.

  12. Acceptable remittance is defined as any means of documentation of legal tender and payment. The documentation must contain all valid information shown below to process the payment through the bank:

    1. Payee

    2. Money Amount Written or Numerical

    3. Bank Routing Number

    4. Checking Account Number

    Note:

    If the Bank Routing Number needs to be perfected or is mutilated, or the check appears to be "bogus" for any reason, route to PPU.

  13. Timely Filed 1040 Sort is determined by a review of Balance Due line on the return and the remit:

    If: Then:
    Remittance is the exact amount of the balance due on the return Sort as "Full Paid" and route to Deposit.
    Remittance is other than the exact amount of the balance due on the return (or, remittance is attached, but refund is shown and no entry for balance due) Sort as "Part Paid" and route to Deposit.
    There is a credit card confirmation number with a dollar amount written in the upper left corner of the return and the dollar amount matches the amount of balance due on the return Sort as "Full Paid" and route to Batching (Credit Card Confirmation Unit).
    There is a credit card confirmation number written in the upper left corner of the return and the dollar amount does not match the amount of balance due on the return or there is no dollar amount Sort as "Part Paid" and route to Batching (Credit Card Confirmation Unit).
    Field Office/Area Office date stamped a return with "Received with Remit" and NO Amount is edited beside it, or if Campus Support date stamped and "Green Rockered" the Balance Due line Sort as "Full Paid" and route to Batching.
    Field Office/Area Office date stamped a return with "Received with Remit" and an Amount is edited beside it (that does not match the Balance Due amount), or Campus Support stamped with a Received Date and edited a green amount beside the Balance Due line that is less than the amount on the Balance Due line Sort as "Part Paid" and route to Batching

    Note:

    "Full Paid" returns are traditionally shelved until after the peak processing is completed, but the money is posted to the account. Only timely filed Form 1040 family returns with remittance are categorized as Full Paid and shelved. BMF returns are classified as Remit and Non-Remit.

  14. If returns do not meet "Full Paid" criteria (includes all delinquent filed), sort item as "PART PAID"

  15. Double check Balance Due returns or notices for the presence of a remittance, unless stamped with a Field Office/TAC site "Received with Remit" stamp indicating "RS-PCC" deposit, or Campus Support site edited a "green rocker" on the Balance Due line or edited an amount in green beside the Balance Due line or on a notice (less than amount of Balance Due).

3.10.72.5.5.1  (01-01-2011)
Large Dollar Remits

  1. When a remittance ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ is received, the Extractor shall immediately carry it to their Manager with the return or source document. The Manager shall immediately carry the remittance (and return or source document) to the Deposit Manager.

  2. When a remittance ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ is received, it should be batched as "$100,000 or more" and routed to Deposit for same day processing.

  3. When a remittance of at least ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ is received, it should be batched, kept separate from other remittance of less than $50,000 and identified as "Large Dollar" .

3.10.72.5.5.2  (01-01-2012)
Routing to Statutes

  1. The individual Campuses shall determine the presence of statute control, entity, remittance perfection, etc., personnel within the Extraction area. All "Imminent Statute" returns (Tax Period 2008 and prior) should be sorted and expedited to the Statute Unit. This includes all Original or "Amended" returns with a Tax Period/Quarter of 2008 and prior. If the return is notated "Statute Cleared" in the margin, continue processing.

  2. Generally, for 2012, any Calendar Year, Fiscal Year, or Quarterly return with a Period Ending in 2008 and prior should be sorted and expedited to the Statute Unit. If not routed to Statute, sort all IMF Prior Years separately to batch on an expedite cycle.

    Exception:

    See specific instructions for Form 706 and Form 2290.

  3. Be sure to stamp the Received Date and attach the envelope before routing to the Statute Unit.

  4. The ASED on quarterly filed tax return expires 3 years from April 15 of the year following the year for which the return was due or 3 years after the date the return was actually filed, whichever is later. For example, a quarterly tax return for the 2008 tax year will expire April 17, 2012. Refer to the chart in IRM 25.6.1.6.5 for a list of all tax returns and the applicable ASED (Assessment Statute Expiration Date). Campus areas must route tax returns to the Statute function beginning with the expedited processing dates, which are shown in that chart. It is suggested that you make a copy of this page to keep for a reference.

  5. Do not route returns to Statute Control Unit if any of the following conditions are present:

    • Marked IRC §"6020 (b)" or "Secured by Exam/Collections " , "Secured by TE/GE" , "Secured by TE/GE EP Exam" , "Process as Original" , or

    • "TC 59X" or "ICS" notated on the face of the return or "Process as Original" with a TC 59X in the margin, or

    • Substitute returns prepared by Examination ("SFR" marked in top margin), or

    • Returns received with IDRS Letter 2566 (SC/CG) or Letter 3219 (SC/CG), pink Form 3531 attached, or "ASFR" notated in top margin - route to ASFR.

    • Marked "RD" in the top margin (indicates "Return Delinquency" and should be routed to CSCO, unless circled. If the literal "RD" is circled and the return is signed or notation of signed jurat on the "Sign here" line, route to Statute, if imminent.

    Note:

    If there is no "TC 59X" edited on the return, but the literal "Process as Original" is edited, route to Statute if it meets Statute criteria.

  6. All IMF unsigned returns are "unprocessable" and must have a signature. Do not route any original IMF "Statute Imminent" return to Statute function, since it cannot be processed.

3.10.72.5.6  (01-01-2012)
Candling Procedures (Initial and Final)

  1. Candling is a term used for passing the envelope over the light on an Extracting table or Final Candling table. Initial Candling is the process of looking for documents and/or remittance left inside envelopes after extraction, but prior to dropping in the bag/container or stapling to document. Final Candling is the process of looking for documents and/or remittance left inside envelopes after the Extractor's bag/container has been transferred to the Final Candling area. Most sites use the large Final Candling tables in a separate area within the Restricted Area to perform this procedure. All employees should fully understand the difference between Initial and Final Candling and be able to provide a description, if requested on a review.

  2. Initial and Final Candling must take place within the Restricted Area. The purpose of "candling" is to allow for a "second review" of the envelope to ensure all contents are removed.

    Note:

    If the envelope is to remain attached to the document, it must be sliced on 3 sides, unless it's the fuzzy padded or the slick combination paper/plastic. An easy way to remember is: If it's not going to Final Candling (i.e., you're not dropping in your bag for a "second review" ), you must slice on 3 sides to reduce the number of Discovered Remits.

  3. Extractors perform Initial Candling at a Tingle Table by:

    1. Slicing envelopes on either 1 side or 3 sides (with a few exceptions),

    2. Extract all contents, and

    3. Run the "see through" envelopes across the light on the Extraction table to check for any remaining contents before dropping into container.

    Note:

    If a campus has to use 6 ft. tables (or desks without lights) during peak season to Extract, the envelopes must be sliced on 3 sides.

  4. Use the following chart to determine the proper Initial Candling procedure for the various types of envelopes:

    If the envelope is: Then:
    normal letter size envelopes or what we refer to as "see-through envelopes" , Slice on 1 side.
    • Padded with plastic bubble material

    • Cardboard (Overnight envelope)

    • Opaque (non"see-through" ), ANY size

    • Thin plastic that will slice using your slicers

      Exception:

      Combination paper/plastic and "fuzzy" padded envelopes

    Slice on 3 sides.
    Combination "paper/plastic envelopes " (usually white (with windows) and green diamond shape marks) Open the end, extract contents, and manually search the inside for any remaining contents before dropping in your Extractor's bag. You do not have to slice them.

    Note:

    Any type of envelope that is specifically designed not to cut or tear easily does not require slicing on 3 sides, unless you want to. Generally, the material content is "slick" and designed to make items easily fall out. Watch out for any static electricity on some of the plastic envelopes, which tends to make items "cling" to the envelope.

    the envelope contains "fuzzy padding " Do not slice on 3 sides or intentionally cut into the fuzzy part of the envelope. See additional information below.

  5. For the envelopes with the "fuzzy padding " , it is recommended that each site have the SCAMPS area sort them separately from the other fats/flats. Extraction area can rotate opening of these envelopes among all extractors, (i.e. set up a daily rotation among all in a Unit). This will allow the person to prepare by dressing appropriately, securing a face mask, or paper gown, if desired. Try to use the pull tab on the envelope or detach the staples/tape on the end of the package to open the envelope without cutting into the fuzzy padding. Do not slice on 3 sides or intentionally cut into the fuzzy part of the envelope. Once contents are extracted, drop these envelopes in a separate tagged bag from your other extracted envelopes. This ensures that the fuzz is not distributed throughout your other bagged envelopes and onto the Final Candling table (and those individuals).

  6. An Identifying Tag must be placed inside or on the container (e.g. bag or container) of all extracted envelopes during Initial Candling. The Identifying Tag (Form 13870 or one locally developed) must contain, at a minimum, the Name (preferably SEID or Employee Number of the Extractor) and the Received Date. Prior to transporting the bags/buckets to the Final Candling area, someone other than the person who performed the Initial Candling should ensure that the tag is enclosed/attached. If tag is not visible, the "sweeper/runner" should request one from the Extractor prior to transporting to the Final Candling area. The tag should be placed in the bag so that it is easily visible when picked up. Place the tag either as the first item in the center bottom or on top of the contents of the bag. If your campus uses "stickers " , make sure all old stickers are clearly "X'd" (or deleted) before placing your new one on the bag. If your campus uses the red (or colored) buckets (similar to USPS containers), ensure your Name/SEID and Received Date is attached.

  7. After the bags have been securely tied at the top to ensure no contents can fall out in transit to the Final Candling area, the "runner/sweeper" will transport them to the Final Candling area. They will be staged and worked in Received Date order. Ensure that the bag is in good condition (no visible holes) before you begin extracting.

  8. SCAMPS defines Flats/Fats based on the size or thickness of the envelope and the capability of the machine to sort and slice it. However, for Extraction of the contents and Candling purposes, we will follow guidelines based on whether "see-through" , the Extractor's ability to easily cut/slice the envelope easily and quickly, or if the fabric content of the envelope is designed for contents to slide out (which are usually the ones with more plastic content than paper). Always remember that the purpose of Candling is to ensure that no contents are left in the envelope . Final Candlers may identify envelopes that are not sliced on 3 sides, but the harm to the taxpayer is when items are left in the envelope and not processed timely.

  9. Final Candling has several definitions based on the type of envelope, but it is the final search prior to destruction to find any remaining contents following Extraction. Final Candling of all "see-through" envelopes is when envelopes are again passed over a light source which meets the minimum standard (on a Final Candling or Extracting Table). If you are unable to "see through" the envelope using a light source, the envelope must be manually searched for any remaining contents. If the envelope is a "heavy duty" bubble material, cardboard, or thin plastic, ensure that it was sliced on 3 sides and all contents extracted. If the envelope is a "paper/plastic" type material, manually search the inside to ensure no contents remain.

  10. The "fuzzy padded" envelopes should be in a separate bag. Manually search inside the envelopes for any remaining items and drop them back in the same bag for destruction (or with other ones, if ready to be destroyed). Do not intentionally put the envelope on the table. Try to prevent spilling the dust on the lighted surface.

  11. Initial Candling and Final Candling must be performed by an employee in the Restricted Area (Receipt & Control). During Initial Candling, there should be another individual nearby or in the same unit/group. Final Candling is generally performed at large Final Candling tables, but can be done at an Extraction table. Final Candling should be performed no later than 3 work days after Extraction (5 work days during Peak Processing) to meet your Campus Deposit Timeliness Measure.

  12. Boxes, carts, crates, etc. should not block the view of any employee performing Final Candling work. Any employee performing Final Candling should be in clear view of another employee and both must be stationed in the Restricted Area. These Final Candling rules apply whether performed at the big tables, or at Extraction Tables.

  13. If the light on your Extracting Table or Final Candling Table appears to be dim, or dimmer than normal, contact your Manager to perform the light meter test. If not meeting the minimum standard of 174 FC (Foot Candle) or greater, move to another table until a new bulb is installed.

  14. Any Non-Remit item or any envelope not properly sliced found during Final Candling will be given to management to provide feedback to the Extractor. The item should be attached to the Extractor's Identifying Tag when routed to the Manager. The Manager will determine the disposition of any item found. Non-Remit items do not have to be recorded on the Form 13592, Final Candling Log.

    Note:

    Any Certified postcard still attached to the envelope should be returned to the Manager. The "Click and Ship" (or similar type electronic certified mail) does not have a card. The Postal employee scans the bar code for an electronic notification, in lieu of date stamping the paper postcard and returning it to the Sender.

  15. All Remit items, will be recorded on the Form 13592 , Final Candling Log, and given to management. Ensure that any checks/money orders found are properly overstamped prior to giving to the Manager. Complete all applicable information on the Final Candling Log, then give the remit and Identification Tag to the Manager. Any check $5,000 or greater should be deposited quickly, since it's already aged; take to Deposit before the end of the day.

  16. The Manager will review the Form 13592, Final Candling Log and validate that all available information is correctly entered and remittance amount matches the content found. The employee who found the remit will complete the following columns on the Form 13592:

    • Today's Date - You can enter the date in the first and last entry and draw a line for the ones in between, since only one day per sheet.

    • Item Discovered Name/TIN - You can enter Name Control and last 4 digits of the TIN or abbreviate name to shorten the entry, as long as the Manager and Deposit personnel can match the remit to the Taxpayer.

    • Name/ID# of Identifier/SEID - It is suggested that you use SEID or some type of Employee Number, instead of Name.

    • Employee Name/Number/SEID - It is suggested that you use SEID or some type of Employee Number, instead of Name.

    • Tag/Rec'd Date - Use the SCAMPS date from the envelope if Rec'd Date/Tag not available.

    • $ Amount Identified - Write the amount legibly. It is not necessary to complete the Total Amount at the bottom of the page, unless local management wants it.

    Note:

    If a log entry is made, then deleted, write an explanation for the correction and draw a corresponding arrow to the deleted line entry. Following the explanation, both the employee and Manager must Initial and date, indicating acceptance of the explanation/reason for the deletion.

  17. The Manager will complete "R&C Initials and Date" column, then make a photocopy. The Manager will take the Original and Photocopy of the log, along with the remit(s) to the Deposit Function. This transfer of remit(s) to Deposit must be performed as many times in a day as necessary to ensure timely deposit rules are met. At a minimum, it must be done once daily, at a designated time set by Deposit that will allow them enough time to post the remits found that day. All remaining remits found in Final Candling after the last daily transfer must be stored in a secure box or designated area temporarily, or overnight. Any remit of $5,000 or more must be deposited on same day discovered. The previous day's remit items will be taken to Deposit the following day in the first transfer. Make every attempt to deposit multiple times on Friday, or make sure you get your Friday finds to Deposit in time for them to process them. Be especially careful that only small volumes of Candling finds are held over a weekend, especially a holiday weekend.

  18. Upon receipt of the Remit(s) and the Log Sheet, a designated Deposit employee will initial and date the Original copy of the Form 13592 log, indicating receipt of the Remit in the "Deposit Initials & Date" column. Leave the photocopy of the log with Deposit function and return the Original signed (initialed) copy of the Form 13592 log sheet book in the Final Candling area. You can continue filling up the entire page if it is the same workday. If the sheet is full, or another sheet started, or more than one sheet was needed for the same day, mark the sheets "Page # of #" , etc. at the end of the day, or before starting a new sheet the following workday.

  19. Form(s) 13592, Receipt & Control Final Candling Log (May 2008 revision) should be kept in the Final Candling area for recording any contents found during Final Candling. All logs should be kept in one log book separated by Month tabs in consecutive date order. Retention period is 1 year, including the current month for the log sheets. The Log book should be available for the Monthly reviewer.

  20. Candling Equipment Maintenance – (for Management Officials Only)

    1. All candling equipment on both initial and final candling tables shall be adjusted as necessary to maintain maximum envelope recognition.

    2. Maximum envelope recognition is determined by the measurement of foot candles (FC) through use of a light meter. Minimum reading on light meter should be 174 FC. Bulbs that do not meet the minimum requirement should be replaced.

    3. The testing of the candling equipment should be completed twice yearly for IMF sites and 4 times (once per quarter) for BMF sites. Testing should be completed prior to peak time-frames.

      Note:

      This is a minimum standard. The individual campus can increase reviews at their discretion based on findings.

    4. Management or designated Management Official shall complete Form 14001 , candling equipment review log to verify lights are meeting minimum requirements. If lights do not meet minimum requirements, actions taken to correct deficiency must be shown on the log. Retention period is one year, including the current month.

3.10.72.5.7  (01-01-2012)
Attaching Envelopes to Returns and Documents

  1. Attach envelopes to the back of returns or documents in a vertical position ensuring postmark/PDS label is facing outward. See Figure 3.10.72-1 for an example of an envelope attached in a vertical position. See Figure 3.10.72-2 for an example of an envelope attached horizontally. For "short remits" , the direction the envelope faces is acceptable both ways (i.e. envelope can face outward, or not, as depicted in Figure 3.10.72-2).

    Figure 3.10.72-1

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Attaching Envelope Vertically

    Figure 3.10.72-2
    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Attaching Envelope Horizontally

  2. If you attach the envelope to a tax return or correspondence, you must slice on 3 sides.

    Exception:

    The only envelopes that do not have to be sliced are the fuzzy, padded or slick ones that are designed to not tear as outlined in IRM 3.10.72.5.6 .

  3. For the larger USPS, FedEx, UPS, etc. envelopes/fats/flats/packages, you can either:

    1. tear the shipping label off of the envelope/box and attach to the back of the return in the upper left with the postmark/shipping label facing outward, or

    2. tear off the back side of the envelope, fold the remainder in half, and attach to the back of the return with the postmark/shipping label facing outward.

  4. When multiple returns or documents are received in one envelope and each requires a "Postmark Date" to indicate whether timely mailed, attach envelope to the first one and stamp the Received Date. On the remaining returns, use a Dual Date stamp or stamp the Postmark Date on the top left side margin using the earliest postmark date shown on the envelope and the Received Date in the normal area. For envelopes that do not specify the Postmark Date or "drop-off" date, refer to IRM 3.10.72.6.2.4 to determine the Postmark Date to stamp.

    Exception:

    For Form 1120, Form 1120C, Form 1120L and Form 1120PC with box 1a or 1b checked (box 1 for 2006 and prior returns), only date stamp the parent return. Do not remove any attachments or separate the subsidiary returns. Treat as one return.

  5. Always attach envelopes and stamp Received Date on the following IMF documents. See additional Comments to aid in routing or sorting IMF documents for processing:

    If Document is: Then:
    Current Year (2011) IMF return (or Form 4868 extension) beginning ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ , do not date stamp or attach envelope to current year timely filed returns.
    IMF Prior Year Sort separately.
    Fiscal Year (Tax Year ending other than "12" (indicating the month of December)) Route to Batching by Form type.
    All Form 8379, Injured Spouse - If attached to a Form 1040 return, stamp both and place Form 8379 behind the return.

    Note:

    If a Form 1040X is received, refer to IRM 3.10.72.12(2).

    Sort separately, if attached to a Form 1040.
    Early Filed Decedent Route to Batching by Form type.
    Short Period (Tax Year/Period covers less than 12 months) Route to Batching by Form type.
    IMF Timely Filed (2011) tax return with missing Entity information (i.e. Taxpayer Name/TIN/Address), Attach the envelope and continue processing.
    Form 1040 series marked "KIA" ("Killed in Action" ) Route to Kansas City. Refer to IRM 3.10.72.12.
    IMF returns with the literal "RD" edited in the top margin.

    Note:

    If "RD" is circled, then route for processing, unless unsigned (or no notation on "Sign here" line

    .. Then, sort as Unsigned to be mailed back.
    Route to CSCO in:
    AUSC - Stop 5501
    FSC - Stop 81208
    All Form W-7, Form W-7A, and Form W-7(SP)

    Note:

    When a Form W-7/Form W-7(SP) is attached to a Form 1040 series return(s), always date stamp Form W-7 and all returns. Attach the envelope to the return with the earliest tax period.

    Transship to AUSPC.
    All Form 8857 (Innocent Spouse)

    Note:

    If a Form 8857 is attached to a return, keep together and date stamp both.

    Transship to CSPC.
    IMF "ASFR" returns received with Letter 2566 (SC/CG) or Letter 3219 (SC/CG), pink Form 3531 , or any attachment indicating one of the "ASFR " P.O. Boxes in Austin, Brookhaven, or Fresno. Refer to IRM 3.10.72.15.7 for routing instructions.
    Identified for the "Funny Box" and it will leave the Restricted area, date stamp, even if timely filed. Local CI and AM TAP procedures dictate whether the return are taken from the area. Also, if a IMF or BMF return is pulled by another function for the "Funny Box" and has a CI or AM TAP stamp in the upper left corner, roll back your date stamp to the edited Received Date to give it an official IRS Received Date stamp, if necessary. Route to appropriate "Funny Box" . Refer to IRM 3.10.72.16 for the various criteria.
    IMF returns received with an annotation of one of the following literals are to be processed as Amended (or Form 1040X) returns:
    • Amended

    • Copy – (Be careful with "Copy" . This can also be an indication of a request for an Acknowledgment. If received with another return, attach to the back and continue processing.)

    • Corrected

    • Duplicate

    • Revised

    • Substitute

    • Supersedes

    • Tentative

    • "TC 150" or "150" edited in the upper left top or side margin (generally found on unsigned returns when Code & Edit identified 3 or more correspondence issues - treat as a "Amended" Form 1040)

    Note:

    If an original return (Current Year and signed) is attached to an Amended return with an earlier tax period (shown on top line or Line B boxes), separate the original and amended. Sort separately. If the tax periods are vice verse, look for an indication of "Carryback" or "NOL" .

    Sort the Form 1040X for processing by the Submission Processing (SP)1040X unit. Route to Batching. See IRM 3.10.72.5.7(8)3b below for additional information.
    All replies to IRS initiated mail, such as CP notices, "C" Letters, Forms, and Balance Due notices - place the IRS notice, letter, or Form on top. If a tax return is attached, date stamp it.

    Exception:

    If a Form 1040X is attached to a CP 11 or CP 12, or Letter 3064C, move the Form 1040X to the top and route to the 1040X Unit.

    Sort as correspondence. Refer to Exhibit 3.10.72-2 for proper routing of "C" letters and Exhibit 3.10.72-3 for CP notices.
    All correspondence, including taxpayer initiated correspondence/Forms. This includes correspondence written on behalf of the taxpayer from a Tax Preparer, Accountant, etc. or Forms submitted by or for a taxpayer, such as Form 2848 ("POA" ) or Form 8822 or Form 8822-A (Address Change). Refer to Exhibit 3.10.72-1 and Exhibit 3.10.72-4 if it's a Form or Miscellaneous correspondence for proper routing.
    Any return with a notation of "Secured" in the top margin, or a "TC 59X" or "ICS" edited in the side margin Continue processing. Do not route to Statute.

  6. Always attach envelopes and stamp Received Date on the following BMF documents. See additional Comments to aid in routing or sorting BMF documents for processing.

    If Document is: Then:
    Any BMF returns and Extensions

    Exception:

    Timely Filed
    Form CT-1
    Form 940
    Form 941
    Form 943Form 944, or
    Form 945 series

    Continue processing. Sort for Batching.

    Note:

    All delinquent filed will be date stamped and envelope kept.

    Any return with a notation of IRC § "6020(b)" or a "TC 59X" or "ICS" Continue processing. No special sort is required.
    All replies to IRS initiated mail, such as CP notices, "C" Letters, Forms, and Balance Due notices - place the IRS notice, letter, or Form on top. If a tax return is attached, date stamp it.

    Exception:

    If a CP 211 series (A - E) is attached to an EO return (Form 990, Form 990-EZ, Form 990-PF, Form 990-T, Form 990-BL, Form 1041-A , Form 4720, Form 5227, Form 6069, or Form 8870), move the CP 211 series to the back and process the return.

    Sort as correspondence.
    Refer to Exhibit 3.10.72-1 and Exhibit 3.10.72-4 if it's a Form or Miscellaneous correspondence for proper routing.
    Refer to Exhibit 3.10.72-2 for proper routing of "C" letters and Exhibit 3.10.72-3 for CP notices.
    All correspondence, including taxpayer initiated correspondence/Forms. This includes correspondence written on behalf of the taxpayer from a Tax Preparer, Accountant, etc. or Forms submitted by or for a taxpayer, such as Form 2848 ("POA" ) or Form 8822 or Form 8288-B (Address Change). Sort as correspondence and refer to the Mail Routing Guides.
    BMF returns with the literal "RD" edited in the top margin.

    Exception:

    If the "RD" is circled, then, continue processing. No special sort is needed.

    Route to CSCO in:
    BSC - Stop 661
    MSC - Stop 81
    PSC - BLN 4-N31.142

  7. Always date stamp and attach the envelope to all "claims" - Form 843, Form 1045, Form 1139, and Form 8849 . If attached to an Amended return or copy of an original return, stamp both returns and keep together. Move the "claim" form to the top, attach amended or original copy to the back.

  8. When any (IMF or BMF) "Amended Return" , "Claim for Refund" , or "Request for Abatement" , or "Injured Spouse Allocation" , is received, always do the following:

    1. Stamp the Received Date on all forms and staple envelope to the back of the Form.

    2. If the "Claim" form (i.e. Form 843, Form 1045, Form 1139, or Form 8849) has forms or schedules attached, put the "claim" form on top.

    3. Route/Expedite the package to Accounts Management (ICT/CIS).

      Exception:

      Route Form 8849 package, as well as Form 720-X to CSPC, Stop 5701-G. Route most Form 1040X returns to the 1040X unit in Submission Processing. Refer to the table below for specific instructions for Amended Returns, Claims, and Injured Spouse claims.

    1. Follow the specific instructions under the particular BMF forms in the table below to determine proper routing.

      Note:

      If any of these forms meet Statute criteria, route to Statute first. Refer to IRM 3.10.72.5.5.2 for additional information. Any forms showing "Carryback" or "Net Operating Loss" ("NOL" ) as the issue must be separated and "expedited" to the appropriate function shown below.

      If Claim Form or, Amended Return is Received: Then Route to:
      Form CT-1X, or
      Form CT-1 marked with one of the following specific literals:
      • "Amended"

      • "Revised" , or

      • "Corrected"

      Accounts Management
      Form 720-X, or
      Form 720 marked with one of the following specific literals:
      • "Amended"

      • "Revised" , or

      • "Corrected"

      CSPC, Stop 5701-G.
      Form 843

      Note:

      This can be filed for an Individual or Business.

      Accounts Management

      Note:

      If the issue is to claim a refund of "branded prescription drug fee" , route to OSPC, Stop 4916.

      Form 941X, or
      Form 941 marked with one of the following specific literals:
      • "Amended"

      • "Revised" , or

      • "Corrected"

      Accounts Management
      Form 943X, or
      Form 943 marked with one of the following specific literals:
      • "Amended"

      • "Revised" , or

      • "Corrected"

      Accounts Management
      Form 944X, or
      Form 944 marked with one of the following specific literals:
      • "Amended"

      • "Revised" , or

      • "Corrected"

      Accounts Management
      Form 945X, or
      Form 945 marked with one of the following specific literals:
      • "Amended"

      • "Revised" , or

      • "Corrected"

      Accounts Management
      Form 1045

      Note:

      This can be filed for an Individual or Business. Identify "Carrybacks" and "Net Operating Loss" ("NOL" ) returns and expedite.

      Accounts Management
      Form 1120X, or
      Form 1120 marked with one of the following specific literals:
      • "Amended"

      • "Revised" , or

      • "Corrected"

      Accounts Management
      Form 1139 Accounts Management
      Form 8849 Route to CSPC, Stop 5701-G.
      Any other BMF form with indication of Amended or Abatement or Claim for Refund Accounts Management

    2. Follow the specific instructions under the particular IMF forms in the table below to determine proper routing:

      Note:

      If any of these forms meet Statute criteria, route to Statute first. Refer to IRM 3.10.72.5.5.2 for additional information.

      If Claim Form, Amended Return, or Injured Spouse Form is Received: Then Route to:
      Form 1040X Route to Batching for the 1040X Unit.

      Note:

      Follow the chart for special circumstances or notations on the Form.

      Form 1040X"Disaster" return Expedite/Route to Batching for the 1040X Unit.
      If a CP 11 or CP 12, or Letter 3064C, is attached to a Form 1040X, Move the Form 1040X to the top and route to the 1040X Unit.
      indication of "Injured Spouse" on a Form 1040X and Form 8379 is attached Separate the package. Route the Form 8379 to ICT/CIS and the Form 1040X to the 1040X unit.
      notation of "NOL" , "Carryback" , or the box is checked on Line 1 (new revision) or Page 2, Part II Expedite/Route to Accounts Management.
      Form 843

      Note:

      This can be filed for an Individual or Business.

      Accounts Management
      Form 1045

      Note:

      This can be filed for an Individual or Business.

      Accounts Management
      Form 8379, if "loose" Expedite/Route to Accounts Management.

  9. When a filer or preparer inserts an "address sheet" inside of a window envelope and the envelope is not required to be attached, drop the "address sheet" in your candling bag. It does not matter if it stays inside the envelope, or you pull it out. It is not necessary to attach it to the back of the return.

    Note:

    When the envelope is required to remain attached to the form or document, ensure the "address sheet" is either stapled to the back of the return, followed by the entire envelope (or Return Address and Postmark portion of the envelope), or the "address sheet" remains intact inside of the window envelope.

    Figure 3.10.72-3
    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Dual Date Stamp - Attach Envelope Behind First Document

3.10.72.5.8  (01-01-2012)
Mail Addressed to IRS with a State Return

  1. Take the following actions for any tax returns received in an envelope addressed to IRS which should have been filed with a State or local jurisdiction, the District of Columbia, the Commonwealth of Puerto Rico, Guam, Virgin Islands, Northern Mariana Islands, American Samoa, or any possession/territory of the United States.

  2. With-Remit: When a Federal return is received with a State return (or correspondence for the State):

    1. Money amount on check matches State Balance Due amount on the document, send check and document to appropriate State (including the date stamped envelope/return). Do not overstamp the check.

    2. Money amount on check matches Balance Due amount on the Federal document, send to Deposit Activity, even if made payable to state. These checks should be overstamped with "United States Treasury" stamp.

    3. Money amount on check does not match either state or federal documents, send to Payment Perfection .

    4. Do not overstamp checks with a United States Treasury stamp when made payable to other agencies or third parties.

    Note:

    If the taxpayer submitted cash for the state tax return, mail it USPS "Certified mail" to the state with a Form 3210.

  3. Non-Remit: When a Federal return is received with a State return, use the attached Forms W-2 to try to determine the proper routing:

    1. If all Form W-2 (Copy 1 or Copy 2) are for the State, route the package to the State.

    2. If there are two copies of the Federal return and a state return attached, route one of the Federal returns to be processed. Attach the other copy of the Federal return to the State return and forward the package (State return and copy of Federal return) to the State. Some states require that you attach a copy of your Federal return when filing your State return.

  4. Route all "loose" State tax returns, as well as a taxpayer's State e-file form(s) such as Form 8453, Form 8879, Form 8453-OL, or Form 8454 to the appropriate state. Follow local procedures for misdirected mail.

  5. If a State return is attached to one of the following, keep together and route to the appropriate function.

    1. CP 2000 (Route to AUR)

    2. All collection letters (CSCO or ACS Support mail)

  6. If the taxpayer incorrectly addressed the envelope to IRS when the contents were intended for the State, we will pay the postage to forward to the State. Do not give this type of "misdirected/missent" back to the carrier.

3.10.72.5.8.1  (01-01-2012)
Tax Returns/Extensions Forwarded to IRS from a State

  1. Envelopes addressed to IRS containing tax returns that are erroneously delivered by the USPS to the state taxing agency are timely filed if:

    1. Envelope postmark is on or before the due date, or

    2. Envelope is missing, but the State's Received Date stamp is within the grace period.

      Note:

      If remits are forwarded from the state, refer to IRM 3.8.45 for additional instructions. Determine if any checks are more than a year old, they will require special treatment.

  2. When IRS receives a return from a state agency ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ if:

    1. the taxpayer's envelope was addressed to a state agency, or

    2. no envelope is attached to make a determination.

    Note:

    Date stamp the return with IRS Received Date on the date it was received by an IRS campus. Always attach envelope to these returns. If forwarded to IRS 6 months or more after the due date of the returns, see following instructions.

  3. When returns are forwarded to IRS 6 months or more after the due dates of the returns, take the following action when the taxpayer's envelope was addressed to the state, or there is no envelope attached to the return to make a determination:

    1. Stamp the IRS Received Date using the actual date received at an IRS campus. Circle any State's Received Date.

    2. Route the return(s) to your Planning and Analysis analyst to research for a TC 150. Use CC RTVUE to determine if it's a true duplicate return.

    3. If no TC 150 present, process through the pipeline using the IRS Received Date. If it is a Statute year or prior, "hand-carry" to Statute Unit and explain how it was received.

    4. If a TC 150 has already posted and it's a duplicate return (i.e. same lines on RTVUE), edit "Forwarded from State of "X" , date" in the top margin, complete the "Attachment" form with the TC 150 DLN, and route to Files. Do not process, if a duplicate. If a TC 150 is present, but it's not a true duplicate (i.e. amounts on RTVUE do not match return), contact your AM P&A counterpart for assistance.

  4. When IRS receives returns from a state agency after the grace period (but within 6 months), it will be considered timely filed if the taxpayer's envelope was addressed to the IRS, and:

    1. Postmark is on or before the due date, or

    2. the State's Received Date stamp was within the grace period.

    Note:

    Circle any State's Received Date. Then, stamp an IRS Received Date using the state's received date and stamp the Postmark Date so that Code and Edit will makes it timely filed. If the state did not stamp the return, stamp the Postmark Date, then stamp the current IRS Received Date. Always attach the envelope.

  5. When returns are forwarded to IRS from a state agency 6 months or more after the due dates of the returns, take the following action when the taxpayer's envelope was addressed to IRS and they were timely filed as indicated in parameters shown above:

    1. Stamp the IRS Received Date using the State's Received Date (if present) or Postmark Date or Signature Date. Circle any State's Received Date.

    2. Route the return(s) to your Planning and Analysis analyst to research for a TC 150. Use RTVUE to determine if it's a true duplicate return.

    3. If no TC 150 present, process through the pipeline using the IRS Received Date. If it is a Statute year or prior, "hand-carry" to Statute and explain how it was received.

    4. If a TC 150 has already posted for the duplicate return information, determine if there were any penalties assessed on the account. If penalties were assessed, contact your Accounts Management Planning and Analysis Analyst to have the penalties abated. If no penalties were assessed, edit "Forwarded from State of "X" , date" in the top margin, complete the "Attachment" form with the TC 150 DLN, and route to Files. Do not process, if a duplicate. If a TC 150 present, but it's not a true duplicate, contact your Accounts Management Planning and Analysis counterpart for assistance.

  6. When IRS receives Extensions from a state agency 6 or more months after the affected return due date, it will be considered timely filed if the taxpayer's envelope was addressed to the IRS, and the envelope postmark is on or before the due date.

  7. When IRS receives Extensions from a state agency 6 or more months after the affected return due date and the taxpayer's envelope was addressed to the state, stamp the current IRS Received Date and consider it late filed.

  8. If remits are included in the mail forwarded from the state, follow procedures in IRM 3.8.45.4.7.1, Discovered Remittance Over 6 Months Old.

3.10.72.5.9  (01-01-2012)
Mail Intended for Other than IRS (Misdirected/Mis-Sent)

  1. If an envelope/package is received that is addressed to other than IRS, it must be returned to the carrier (e.g., USPS, FedEx, UPS, etc.) as soon as possible.

    1. Date stamp the back of Notice 1256 and place it inside the envelope before you tape it back together.

    2. Put it in a designated slot on your table, or basket for another person to neatly tape it back together and put it in the designated area to return it to the USPS (or other carrier).

      Note:

      Note: If the mail piece was misdirected by a Private Delivery Service (e.g., FedEx, UPS, DHL, etc.) rather than the USPS, line through "Post Office" in the third line on Notice 1256 and edit the name of the carrier.

    3. If the envelope/package is so damaged that you cannot neatly tape it back together or the envelope was accidentally destroyed, then put it in an IRS envelope to prevent further damage. Ask the carrier for the clear envelopes or "re-package" material to use if the address can be clearly read.

  2. This procedure is designed as an "audit trail" , in the event there is ever a discrepancy with any amount of money (cash, check, gift card, etc.) the sender/recipient claims was originally enclosed in the envelope. The individual who date stamps the "find" is the responsible party. Therefore, do not have another designated person date stamp the Notice 1256.

3.10.72.5.10  (01-01-2012)
Processing Cash and Handling of Currency and Items of Value

  1. When U.S. currency is received in any amount in the Extracting function, it shall immediately be taken to the Manager.

    1. The currency shall be counted by the discoverer and Manager.

    2. The Manager shall prepare Form 4287, Record of Discovered Remittances, to record the finding of the currency in accordance with IRM 3.8.46, Discovered Remittance (Form 4287 actually is used to record any discovered item intended for payment of tax, not just U.S. currency.) The form preparation is self explanatory.

    3. The discoverer and Manager shall initial the recorded entry on the Form 4287. The Manager shall place the currency/check in the gold envelope. Attach to the related return or document. Complete information on the envelope with a notation that corresponds with the entry on the Form 4287. The Manager shall place the envelope in a lockable container kept in their custody in accordance with IRM 10.2.14 , Methods of Providing Protection. The Manager and a teller from the Deposit Function have the only keys/combination to the lockable container.

  2. When any item of value other than U.S. currency is discovered, handle in same manner as outlined in (1) above. An item of value can be gold, silver, jewelry, savings bonds, "loose" postage stamps, Treasury Notes/Bonds, Stocks, Gift Cards, Credit/Debit Cards, etc. Checks and money orders are not classified as items of value in this instance. They are discussed under separate instructions. If in doubt as to an "item of value" , treat it as if it is.

  3. When postage stamps are received in amounts less than "$3.00" , cross through and permanently affix stamps to related return or document and retain in regular work flow.

  4. A teller from the Deposit Function is responsible for collecting the locked container contents. If the discovered item(s) is not retrieved at least once daily, per shift, the Extracting Manager will inform the Deposit Manager. The Manager will open the envelope(s) and verify the content with the teller. The teller must initial and date the Form 4287 that the items listed were received. The Manager retains the duplicate copy as proof of discovery and gives the item to the Deposit Function with the other 2 parts of the Form 4287.

  5. Please refer to IRM 3.8.46, Discovered Remittance, for complete processing instructions.

3.10.72.5.11  (01-01-2012)
Sorting Automated Collection System Mail

  1. ACS Mail is usually identified upon receipt because it contains a unique P.O. Box Address for the ACS Support sites. It should remain intact for the Extractor to sort the contents quickly. Initially, sort the mail as:

    1. Remit with Source Document

    2. Remit with No Source Document, but Levy Payment could be indicated on the check

    3. Non-Remit ACS Mail to be routed to ACS Support

    4. "Other mail" addressed to an "ACS P.O. Box" (to be routed to correct function)

      Note:

      If your site has a special Program Code, be sure to report your time and volume under that code when working ACS mail.

  2. All ACS mail with-Remit or payment with indication of "levy" should be routed to Payment Perfection (including the Source Document) for IDRS research to post to the earliest CSED. If a third party check is made payable to the taxpayer and is an ACS payment, route to PPU. ACS mail or indication of "levy" is never sorted as "Perfect" .

  3. The designated Post Office Boxes for ACS mail are:

    ACS Support Sites
    ACS Support
    P.O. Box 24017
    Fresno, CA 93779-4017
    ACS Support
    P.O. Box 219236 or
    P.O. Box 219420 or
    P.O. Box 419236
    Kansas City, MO 64121-xxxx
    ACS Support
    P.O. Box 145566
    Cincinnati, OH 45250-5566
    ACS Support (Philadelphia)
    P.O. Box 8208
    Philadelphia, PA 19101-8208

    Mailing Address is:
    Internal Revenue Service
    Mail Stop 4-Q26.132
    2970 Market St.
    Philadelphia, PA 19104

  4. Always date stamp ACS mail submission and any tax return , then attach the envelope. If multiple forms or correspondence with multiple remits come in the same envelope, try to match up the individual remit with the source document, then route to Deposit in the correct order.

  5. In addition to the unique P.O. Box for ACS mail printed on the notice, "ACS mail" is also any Form 668-A(c) , Form 668-W(c), Form 8519, or "LT" /"LP" letter.


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