3.24.202  Supervisory Operator's Manual

Manual Transmittal

November 14, 2014

Purpose

(1) This transmits revised IRM 3.24.202, ISRP System-Supervisory Operator's Manual.

Material Changes

(1) Various editorial changes, date changes, and revisions were made throughout this IRM.

(2) Instructions updated for programming change to Windows 7 throughout the IRM.

(3) Updated instructions for Supervisor Log due to the change to Windows 7 at 3.24.202.2.1.2.

(4) Updated instructions for EOP Applications due to the change to Windows 7 at 3.24.202.2.1.3.

(5) Updated instructions for Release Block due to the change to Windows 7 at 3.24.202.2.3.2.

(6) Updated instructions for Removing a Ghostblock due to the change to Windows 7 at 3.24.202.2.3.3.

(7) Deleted entire Subsection 1 for Monitoring Work in Progress as Unicenter Remote Control is no longer available at 3.24.202.3. This resulted in renumbering all following Subsection 1 throughout the IRM.

(8) Updated instructions for Print a Data Entry Display due to the change to Windows 7 at 3.24.202.3.

(9) Updated instructions for Internet Explorer Window due to the change to Windows 7 at 3.24.202.4.2.1.

(10) Updated instructions for Definitions due to the expiration of incentive pay at 3.24.202.5.1(5).

(11) Updated instructions for Automatic Reports due to the fact that FTD 3701 and the Run Balance Report are no longer available at 3.24.202.5.2 Table.

(12) Updated instructions for Consolidated Operator Statistics Report due to the expiration of incentive pay at 3.24.202.5.2.1(1).

(13) Updated instructions for Site Operator Statistics Report by Supervisor due to the expiration of incentive pay at 3.24.202.5.2.2(1).

(14) Deleted Subsections 3 for FTD 3701 Report and Run Balance Report due to the fact that FTD 3701 and the Run Balance Report are no longer available at 3.24.202.5.2.7 and 3.24.202.5.2.8.

(15) Updated instructions for Individual Operator Statistics Report - ISR95/40 due to the expiration of incentive pay at 3.24.202.5.3.1.

(16) Updated instructions for Operator Statistics Report by Supervisor - ISR96/40 due to the expiration of incentive pay at 3.24.202.5.1(5).

(17) Updated instructions for SuperSOP Utility due to the change to Windows 7 at 3.24.202.6.1.

(18) Deleted the question for What is Monitoring Work in Progress due to Unicenter Remote no longer being available at Exhibit 3.24.202-1.

(19) Deleted the reference to Remotely Possible due to it no longer being available at Exhibit 3.24.202-2.

(20) Deleted the reference to FTD3701 due to the fact that it is no longer available at Exhibit 3.24.202-3

Effect on Other Documents

IRM 3.24.202 effective 01-01-2014 is superseded.

Audience

ISRP Data Transcriber Supervisors

Effective Date

(01-01-2015)


Paul J. Mamo
Director Submission Processing
Customer Accounts Services
Wage and Investment Division

3.24.202.1  (01-01-2015)
Overview

  1. The Integrated Submission and Remittance Processing System (ISRP) is used to process forms and remittances. Data is entered, processed, and fed to other Internal Revenue Service (IRS) systems. This section provides instructions for the Supervisory Operators (SOPs) in managing workflow, accessing reports, and other information needed to administer ISRP.

3.24.202.1.1  (01-01-2015)
Internal Control

  1. The Budget and Accounting Act of 1950 required the heads of each department and agency to establish and maintain adequate systems of internal controls.

  2. In 1982, the act was amended with the Federal Manager's Financial Integrity Act (FMFIA) Public Law 97–255. This law requires:

    1. The Comptroller General to prescribe the internal accounting and administrative control standards.

    2. Each executive agency to conduct annual evaluations of its systems of control, using guidelines set by the Office of Management and Budget (OMB) Director.

    3. Each executive agency to submit an annual statement to the President and Congress on the status of the agency's system of internal controls.

  3. Management has the primary responsibility for providing a system of internal controls. However, all personnel have a responsibility for understanding and ensuring internal controls are functioning as intended.

  4. To assist you in carrying out your internal control responsibilities, a condensed version of the key standards of internal control developed by the General Accounting Office (GAO) are as follows:

    • Documentation. The operating of the function, system or project is clearly described in writing. Documentation describes what goes in the system, how it is processed, and what is to come out.

    • Recording of Transactions. Important events or transactions are promptly recorded and classified in accordance with documented procedures.

    • Execution of Transactions. Events or transactions are authorized and executed only by persons with authority to do so.

    • Separation of Duties. Key duties and responsibilities in authorizing, processing, recording, and reviewing transactions are separated among individuals.

    • Supervision. Qualified supervision is provided.

    • Competent Personnel. Managers and employees are knowledgeable, have professional integrity and receive adequate training to do the work assigned to them.

    • Accountability for Resources. Records are kept to show custody and use of resources. The records are periodically reviewed to determine reliability.

    • Audit Resolution. Agreed to recommendations resulting from Internal Audit or GAO are acted on.

  5. Go over the above standards and think about how they apply to your area of responsibility.

    1. If you see weaknesses, make changes. If you cannot make the change, recommend it to your manager.

    2. Look for indicators of control weaknesses during Quality Improvement Projects in which you participate.

    3. Consider the results of reviews that are performed in your area.

    4. Consider reviews or reports done by you, your manager, a review team, Internal Audit, or the GAO.

    5. Look at the conclusions and consider how application of the internal control standards might correct a problem.

  6. The objective is to maintain a reasonable balance in the Service's systems of internal control. Properly applied, internal controls improve effectiveness and make work easier.

3.24.202.1.2  (01-01-2015)
Million Dollar Procedures

  1. The following procedures have been developed to ensure that refunds of One Million Dollars or more are handled efficiently and timely:

    1. Input the return as normal, making sure to enter any editing (pencil or otherwise) made by Code & Edit or Accounting.

    2. Verify Action Code (AC) 341 is input. If not present, input AC 341.

    3. Hand carry the return to Error Resolution System (ERS)/Reject.

3.24.202.1.3  (01-01-2015)
Procedures for Manual Refunds

  1. The following procedures have been developed to help ensure that manual refunds are handled efficiently and timely:

    1. Input the return as normal, making sure to enter any editing (pencil or otherwise) made by Code & Edit or Accounting.

    2. Verify Computer Condition Code (CCC) "O" . If not present, input CCC "O" .

3.24.202.2  (01-01-2015)
Supervisory Operator Functions

  1. Supervisory operations allow you to control work and retrieve on-demand reports. The following instructions show you how to access these functions.

3.24.202.2.1  (01-01-2015)
Supervisory Functions Window

  1. When you log on ISRP as a SOP, the Supervisory Functions window appears. While it contains the basic features of a Windows application, these features are customized in ISRP. The following paragraphs describe the functions on the Supervisory Functions window.

3.24.202.2.1.1  (01-01-2015)
Menu Bar Options

  1. There are six (6) menu bar options on the SOP display.

    Menu Option Pull down Options Function
    File Delete Deletes on-line display and report data.
    Save As Save report data to your SOP home directory.
    Print Displays Print dialog box - print reports.
    Print Setup Displays Print Setup dialog box.
    View ToolBar When checked, displays Toolbar.
    Status Bar When checked, displays Status Bar.
    On-line IRM Accesses On-line IRM (complete text).
    Reports (Each Report Title) Displays the specified report.
    Controls Set KV Options Allows SOP to set or clear specific criteria for KV.
    Purge Block Allows SOP to purge a block for ISRP.
    Release Block Allows SOP to release a "locked" block.
    Remove Ghostblock Allows SOP to remove a "Ghostblock" .
    Window (various) Allows SOP to change the look of the SOP display.
    Help About ISRP Provides the version information for ISRP.

3.24.202.2.1.2  (01-01-2015)
Supervisor Log

  1. When you access the SOP application, the Supervisor Log window opens automatically. This window is illustrated below. As you work, all your actions are tracked and displayed in this window. This enables you to review your work for the current session. Use this window to verify that you have successfully set Key Verification (KV) indicators, released or purged blocks, etc.

    Figure 3.24.202-1

    This image is too large to be displayed in the current screen. Please click the link to view the image.

3.24.202.2.1.3  (01-01-2015)
EOP Applications

  1. You cannot access Entry Operator (EOP) applications from you Supervisory Functions window. To perform all EOP functions: Original Entry (OE), Key Verification (KV), Block Edit, etc., access the Data Entry Operations window by following these steps:

    EOP Applications
    Tasks Steps
    Access EOP Applications
    1. Close the Supervisory Functions window (optional).

    2. Select Start -> All Programs -> Data Entry Operations . (Initialization successful dialog box appears).

    3. Select OK. (Data Entry Operations window appears).

    Return to Supervisory Functions
    1. Close the Data Entry Operations window (optional).

    2. If the Supervisory Functions window was not closed, select icon from task bar. Otherwise, Select Start -> All Programs -> Supervisory_functions. (The Supervisory Functions window appears).

    Log off ISRP
    1. Press <Ctrl>+<Alt>+<Del>. (The Windows 7 Professional log off screen appears).

      Caution:

      NEVER log off while VBDEA.net window is open.

    2. Select Logoff.

3.24.202.2.2  (01-01-2015)
Setting and Clearing Key Verification Criteria

  1. This section provides instructions for Key Verification.

3.24.202.2.2.1  (01-01-2015)
Levels of Key Verification

  1. The ISRP system has two levels of KV which can be performed on a block of work. The system default is for key verification of the block header only. However, as a SOP, you can set additional criteria for KV (referred to as "Full KV" ). This criteria includes such items as program number, operator id., ABC, batch number, etc. See the table below for allowable combinations. When additional criteria are set for KV by the SOP, the selection of fields for KV is determined by the program—specific Program Requirement Packages, (PRP 741). Allowable KV criteria options are as follows:

    Field Name Blocks Requiring Full KV
    Program Number Blocks with a specific program number.
    Program Number and Operator ID Blocks with a specific program number entered by a specific operator.
    Program Number and Batch Number Blocks in a batch for a specific program number. This can be used instead of entering all the ABCs present for that particular batch.
    Operator ID Blocks entered by a specific operator.
    Alphanumeric Block Control (ABC) Blocks with a specific ABC associated with the current SOP. Note: The ABC option cannot be combined with any other option.
  2. A separate KV indicators file is maintained for each SOP so that the criteria you set impact only those blocks for which you are responsible. You create the KV indicators for your file when you set the indicators. They remain as set until you update the file by adding additional KV indicators or by clearing the KV indicators and setting new indicators.

  3. After KV is complete and the response "ALL SECTIONS VERIFIED" is on the screen, before you exit with <F9>, you can press <F2> to see Document 00. Press <F5> to find and view the last document in the block.

3.24.202.2.2.2  (01-01-2015)
Setting the Criteria

  1. You access the options to set KV criteria through Controls→Set KV Options→Set KV Indicators on the Supervisory Functions window. The Set KV Indicators dialog box appears as shown below:

    Figure 3.24.202-2

    This image is too large to be displayed in the current screen. Please click the link to view the image.
  2. To set the KV criteria:

    Task Steps
    Set KV Criteria
    1. Select Controls→Set KV Options→Set KV Indicators on the Supervisory Functions window. (The Set KV Indicators dialog box appears).

    2. Enter the desired set of criteria. For example, enter a program number, user ID., etc. The system will not allow you to enter combinations which are not specified.

    3. Select Start . Your KV indicators file is updated, and the status says "done " .

    4. Select OK . The dialog box closes.

  3. Setting KV indicators should be done before the shift begins when fewer EOPs are logged on to the system. Clearing KV indicators should be done at the end of the shift to minimize impact to the SOP's KV file. Altering KV criteria when EOPs are logged on to the system may cause blocks to go to invalid status.

3.24.202.2.2.3  (01-01-2015)
Viewing and Selectively Clearing KV Indicator

  1. The clear KV indicators dialog box gives the SOP the choice of clearing all set indicators or clearing a selected indicator. The selected indicator must match exactly the previously set indicator.

  2. To clear a selected indicator, take the following steps:

    Task Steps
    Clear a selected KV Indicator
    1. Select ControlsSet KV OptionsClear KV Indicators on the Supervisory Functions window.

    2. The Clear KV Indicators dialog box appears.

    3. Enter data into one or more fields that exactly match the previously set indicator:

      1. Program Number

      2. Program Number and Operator ID

      3. Program Number and Batch Number

      4. Operator ID

      5. Alpha Block Control

    4. Select the Clear Selected button. Your KV indicators file is updated.

    5. If an invalid combination is entered, an error message will appear.

    Viewing KV Criteria
    1. Select ControlSet KV OptionsClear KV IndicatorsView Indicators button.

    2. The view KV Indicators report is displayed in a dialog box.

    3. Each row corresponds to a currently set indicator.

3.24.202.2.3  (01-01-2015)
Purging and Releasing Blocks

  1. Occasionally, blocks in ISRP will become "locked" . That is, the EOP cannot enter any data or RESUME original entry of the block. Two situations which will cause a locked block are:

    • The system experiences some type of failure while the EOP is working the block.

    • The EOP exits the data entry application "ungracefully" by not logging off appropriately using the <F9> key.

  2. Releasing a block makes a block available for further processing. It does not delete any data or the Document Locator Number (DLN).

  3. Purging a block removes all block data from ISRP. Only the OPSTATS data related to the EOP who entered the block will remain. This is the only way to purge a DLN for re-use within the system. When a block is rejected, the DLN is not immediately made available for re-use. It will be available for re-use after End of Shift is run. Only this Supervisory Function, "Purge Block" option, makes the DLN available for re-use. Extreme care must be taken in purging and releasing blocks to ensure that the block is in the desired status after this process.

  4. The following table will help you to determine the status of a block within the ISRP system. This table will also help in determining the status of blocks on the age list. The numbers refer to the related block status number. Numbers are provided so that the correct number/status can be reported to the Systems Administrator if you have trouble purging/releasing the block. "block_status_num" is the title of the column in the ISRP database.

    Block Status Definitions

    Block Status Definitions
    block_status_num Status Definition
    0 IN_OE Block is in Original Entry. A block header has been created, and an EOP in currently performing OE.
    1 OE_PARTIAL Block was in Original Entry, but the EOP exited the block before it was completed.
    2 OE_COMPLETE EOP has completed work in original entry. Block is awaiting KV.
    3 IN_KV Block is in Key Verification. EOP is currently performing KV.
    4 KV_PARTIAL Block was in KV, but the EOP exited the block before it was completed.
    5 IN_BE Block edit is currently being performed on the block.
    6 FORMAT_PENDING Block has completed KV and is ready for formatting.
    7 IN_FORMAT Continuous formatting is being performed on the block. Formatting prepares the block for acceptance by downstream IRS processes (such as General Mainline Framework (GMF)).
    8 FORMAT_COMPLETE Completed and formatted block is awaiting End of Shift processing.
    9 IN_EXPORT Block is being put on "good tape" .
    10 PROCESSING_COMPLETE Block has been processed to "good tape" .
    11 BLOCK_DELETED Block was removed from good tape.
    12 INVALID Block did not post to good tape due to system or other problem.
    13 BLK_REJ_AT_TRANSPORT RRPS block was rejected during transport processing.
  5. Blocks which are in the following statuses cannot be purged or released:

    • IN_EXPORT

    • PROCESSING_COMPLETE

    • BLOCK_DELETED

    • INVALID

    • BLK_REJ_AT_TRANSPORT

3.24.202.2.3.1  (01-01-2015)
Purge Block

  1. Purging a block removes all information from ISRP, including the DLN. OPSTATS data will be retained. Two types of data can be purged: production and training.

    Note:

    Never purge training (OEK) data.

  2. Blocks in the following statuses cannot be purged:

    • IN_OE

    • IN_KV

    • IN_BE

    If a block in any of these statuses becomes locked, use the Release Block option to release it.

  3. The Purge Block option is accessed through the Supervisory Functions window under "CONTROLS" .

    Figure 3.24.202-3

    This image is too large to be displayed in the current screen. Please click the link to view the image.
  4. To purge a block, take the following actions:

    Task Steps
    Purge a Block
    1. Select ControlsPurge Block on the Supervisory Functions window.

    2. Enter the DLN, RPSID, or GPPID for the block to be purged.

    3. Verify that Purge Production Data is selected.

    4. Select OK.

3.24.202.2.3.2  (01-01-2015)
Release Block

  1. The Release Block function is used to make a locked block available for continued processing. A block can become locked due to system error, or from an EOP's failure to exit an application appropriately. Only blocks in the following statuses may be released:

    • IN_OE

    • IN_KV

    • IN_BE

  2. The Release Block option is accessed through the Supervisory Functions window. Releasing a block must be done on the specific workstation where the last work was done on the block, and requires two steps:

    1. Enter the desired DLN, Remittance Processing System Identification (RPSID), or General Purpose Program Identification (GPPID) through the Release Block dialog box, shown below.

    2. Enter the desired (target) status for the block through the Release Block Status dialog, shown below.

    Figure 3.24.202-4

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Figure 3.24.202-5

    This image is too large to be displayed in the current screen. Please click the link to view the image.
  3. To release a block,

    Task Steps
    Releasing a Block
    1. Select ControlsRelease Block on the Supervisory Functions window.

    2. Enter the DLN, RPSID, or GPPID for the locked block.

    3. Select OK.

    4. Select the desired status for the block.

    5. Select OK

  4. The table below shows the valid block states to which a block can be released, based on its current state:

    Current State New State
    IN_OE OE_Partial
    IN_KV KV_Partial
    IN_BE
    • OE_Partial

    • OE_Complete

    • KV_Partial

    • Format_Pending

  5. If the current block status in IN_BE, a "Release Block Status — IN_BE" window will appear. This window provides additional information to assist you in determining the correct target status for the block. This window is shown below:

    Figure 3.24.202-6

    This image is too large to be displayed in the current screen. Please click the link to view the image.
  6. To release a block for which the current status is Block Edit, take the following steps:

    Task Steps
    Release block where current state is IN_BE
    1. Select ControlsRelease Block from the Supervisory Functions window.

    2. Enter the DLN, RPSID, GPPID.

    3. Select OK. Release Block Status dialog box appears.

    4. Verify prior block status.

    5. Select the desired status.

    6. Select OK. A confirmation message appears.

    7. Select OK. The dialog box closes.

3.24.202.2.3.3  (01-01-2015)
Removing a Ghostblock

  1. A ghostblock may be created when an EOP exits ISRP abnormally while entering the block header. This can be caused by a power failure or an "ungraceful exit" . This leaves empty blocks on the workstation and prevents users from accessing the ISRP applications. It also prevents the ABC/SOP combination from being re-used.

  2. To remove a ghostblock, take the following steps:

    Task Steps
    Remove a ghostblock
    1. Obtain ABC and SOP of the block.

    2. Select ControlsRemove Ghostblock from the Supervisory Function.

    3. Enter the ABC.

    4. Enter the SOP ID.

    5. Press OK. A Confirm Operation dialog box appears.

    6. Press OK.

3.24.202.3  (01-01-2015)
Print a Data Entry Display

  1. While connected to a workstation, you can activate the Print Screen Deluxe 3.0b Program to create a screen print.

    Task Steps
    Open Print Screen Deluxe program and print screen.

    Note:

    This option remains active until you sign off or close the Print Screen Deluxe 3.0b window.

    1. Select Start -> All Programs -> Print Screen.
      Result: Print Screen Deluxe 3.0b windows opens and blue icon appears in lower right corner of task bar.

    2. Minimize Print Screen Deluxe 3.0b window.

    3. Press <Print Screen>.
      Result: A one-page portrait picture of the screen is made.

3.24.202.4  (01-01-2015)
Viewing the On-Line Internal Revenue Manual

  1. Currently, no On-Line access to IRMs is available. This section provides instructions for viewing Internal Revenue Manual (IRM) on-line.

3.24.202.4.1  (01-01-2015)
About the On-line IRM

  1. There are two different views of the IRM in ISRP. EOPs have access to field-specific help. This matches a prompt on the Submission Processing data entry display window to the related field information in the program-specific IRM. SOPs have the entire IRM on-line. Using Microsoft Internet Explorer, you can select which IRM, or part of the IRM, you wish to access.

3.24.202.4.2  (01-01-2015)
Accessing the IRM

  1. From the Supervisory Functions window, select View→On-line IRM. The Internet Explorer program is automatically opened, displaying the index for the on-line IRM.

3.24.202.4.2.1  (01-01-2015)
Internet Explorer Window

  1. The menu bar provides access to the IRM. You may specify options to make using the IRM easier. Some of the menu options are:

    Menu Options Function
    File Window Open a second Internet Explorer window to view multiple sections of the IRM simultaneously.
    Exit Transfer to a new page of the IRM.
    Save As Save a copy of the current text. Select file type as plain text.
    Page Setup Change page layout for printing.
    Print Print current page.
    Close Do not use. In ISRP, to quit, use <Alt>+<F4>.
    Edit Copy Copy a section of IRM to the Clipboard.
    Select ALL Select all text on the current page.
    Find on this Page Search the current page for a text string.
    View Toolbars Show or hide various toolbars.
    Favorites Add to Favorites Add current page to favorites list.
    Organize favorites Opens favorites folder.
    Select from a personally maintained list of favorite sites, such as a specific page of the IRM.
    Help Internet Explorer Help Access Internet Explorer on-line help.
    About Internet Explorer Display program information.

3.24.202.4.2.2  (01-01-2015)
Navigating the On-Line IRM

  1. There are three basic ways to navigate (move within) the IRM:

    • Select a hyperlink.

    • Enter an address.

    • Select an item from the Menu Bar or Tool Bar.

  2. The easiest way to navigate is to select a Hyperlink . Hyperlinks are specially coded sections of text or graphics which, when selected, transfer you directly to another page. Hyperlinks are usually displayed in a different font, or color. To use a hyperlink, move the cursor over the hyperlink. It will turn into a hand. Click the left mouse button to transfer to the specified page.

  3. Entering an address requires that you know the address for a specific page. If so, you can type it into the address field.

  4. Selecting an option from the Menu Bar or Tool Bar. You can select a favorite from the favorites menu using either tool bar.

3.24.202.5  (01-01-2015)
Management Reports

  1. This section provides instructions for Management reports.

3.24.202.5.1  (01-01-2015)
Definitions

  1. Automatic Report— Report that is automatically generated and printed in the computer room as part of the End of Shift/Day processing.

  2. Batch— Cart batch number. Generated from Receipt and Control Branch. Contains blocks of documents.

  3. Block Document Locator Number— Twelve digit prefix to identify a block.

  4. Blocks Completed Production— A listing of all blocks in the current inventory that have completed OE/KV, and DED01 formatting. Does "not" indicate that blocks were posted to good tape.

  5. Consolidated OPSTATS— Report showing operator statistics for all programs and operators from a single shift.

  6. Document Count— Number of documents in a block. For reporting purposes, and for document counts in OPSTATS, the block header will be counted in the block document total. The header will not be counted as a document for down-stream (legacy) processing.

  7. Edit Block Proof List— Blocks successfully processed by DED01, and sent on to good tape to GMF.

  8. End of Day— Processing period which occurs after the end of shift processing for the last shift of the day and prior to the start of the first shift of the next day.

  9. End of Shift— Processing period that occurs after all work for a single shift has been completed and prior to the start of the next shift for the day. The end of shift is the process to prepare data for input to downstream processing.

  10. Format Parameter Package Validation— DED01 process in which blocks are formatted prior to being put on to good tape.

  11. Header— For reports, standard header information consists of:

    • Program/Run/File# — This information identifies the specific report.

    • Service Center Name

    • Page #

    • Date (in mmddccyy format)

  12. Invalid Blocks— All blocks in the current inventory that have completed original entry and key verification, but failed the DED01 formatting process. These blocks will have a status of 12.

  13. On Demand Reports—Reports that can be created by an operator, supervisor, or systems administrator on request. Report is displayed on a workstation with a print option. Printing is accomplished by a printer located on the floor. The entry operator can access only one on-demand report — OPSTATS. It is displayed within the application. Supervisors and Systems Administrators can access various reports, displayed in a Windows environment.

  14. Processing Complete— Status of blocks which indicates that the blocks were formatted successfully and were put on good tape.

  15. Segmented Report— Reports which contain more data than can fit on one page. Pages will be displayed in a repeating fashion, grouped by a unique characteristic.

3.24.202.5.2  (01-01-2015)
Automatic Reports

  1. Automatic Reports are generated by the system. They are made available to the SOPs at the beginning of the following shift. (SAs must run end of shift for the reports to generate). Automatic reports and their related Program/Run/File numbers and Exhibits are shown in the table below. For a complete definition of report formats and definitions, see the related Exhibit.

    Automatic Reports
    Report Title Program/Run/File/Number
    Consolidated Operator Statistics Report ISR07/40
    Site Operator Statistics Report by Supervisor ISR07/41
    End of Shift Age List ISR01/43
    End of Shift Completed Block List ISR01/44
    DIS End of Shift Edit Block Proof List ISR01/40
    Edit Block Proof List by Supervisor ISR01/45
    Run Balance Report ISR01/50
    On-Line Grader Report ISR70/40

3.24.202.5.2.1  (01-01-2015)
Consolidated Operator Statistics Report

  1. This listing shows ISRP and RPS (RPS Electronic Voucher OE/KV only) operator keystroke statistics for all programs from a single shift.

    Consolidated Operator Statistics Report
    Fields on Report Definition
    DATE Date report generated.
    EOP Operator user ID.
    JOB Program number.
    SOP Supervisor user ID that manages EOP.
    KS Keystrokes per hour for shift/program.
    DOCS Total documents for shift/program (includes block headers and documents).
    D/HR Documents per hour for shift/program (includes block headers and documents).
    CHARS Total characters entered.
    CHAR/DOC Average number of characters entered per document.
    ERR1 Single field character error corrections for shift/program (count of number of times backspace key used).
    ERR2 Full field character error corrections for shift/program (count of number of times "backup field" key used).
    E-TIME Elapsed time for shift/program (i.e., time in function).
    IN Total sections inserted for shift/program.
    DEL Total sections deleted for shift/program.

3.24.202.5.2.2  (01-01-2015)
Site Operator Statistics Report by Supervisor

  1. This listing shows ISRP and RPS (RPS Electronic Voucher OE/KV only) operator keystroke statistics for all programs from a single shift for all EOPs which report to the Supervisor.

    Site Operator Statistics Report by Supervisor
    Fields on Report Definition
    SUPERVISOR Supervisor user ID that manages the EOPs.
    DATE Date report generated.
    EOP Operator user ID.
    JOB Program number.
    SOP Supervisor user ID that manages EOP.
    KS Keystrokes per hour for shift/program.
    DOCS Total documents for shift/program (includes block headers and documents).
    D/HR Documents per hour for shift/program (includes block headers and documents).
    CHARS Total characters entered.
    CHAR/DOC Average number of characters entered per document.
    ERR1 Single field character error corrections for shift/program (count of number of times backspace key used).
    ERR2 Full field character error corrections for shift/program (count of number of times "backup field" key used).
    E-TIME Elapsed time for shift/program (i.e., time in function).
    IN Total sections inserted for shift/program.
    DEL Total sections deleted for shift/program.

3.24.202.5.2.3  (01-01-2015)
End of Shift Age List

  1. This listing shows ISRP and RPS (RPS Electronic Voucher OE/KV only) current block inventory by block status. The block status are:

    1. Blocks Partially Entered - All blocks in the current inventory which have been partially entered (that is, OE initiated but not completed).

    2. Blocks Awaiting Verification - all blocks in the current inventory which have been completed original entry, but have not yet begun Key Verification.

    3. Block Partially Verified - All blocks in the current inventory which have been partially verified (that is, KV initiated but not completed).

    4. Block in Block Edit - All blocks in the current inventory which have been edited via the block edit function.

      Note:

      This function may be run immediately following OE or immediately following KV.

    5. DC Blocks Completed Production - All blocks in the current inventory that have completed OE and KV, and have passed Format Pending (FP) validation. This list includes all work that has been entered, and does not indicate that the block has been successfully placed on the GMF tape.

    6. RPS Electronic Voucher Completed Production - All blocks in the current inventory that have completed OE and KV, and have passed FP validation. This list includes all work that has been entered, and does not indicate that the block has been successfully processed by the transport.

    7. Blocks Rejected - All blocks that were rejected from the system due to system disk read errors or were rejected by an operator with RB code (Reject Block). These blocks must be re-entered.

    8. Blocks Rejected at Transport - All blocks that were rejected by the operator at transport. These blocks must be re-entered.

    End of Shift Age List
    Fields on Report Definition
    DATE Date report generated.
    TIME Time report generated.
    SUPERVISOR Supervisor user ID.
    PROGRAM Program number.
    EOP Operator user ID of operator that worked on document.
    BLOCK DLN 12 digit Document Locator Number prefix for the block.
    BATCH Cart Batch Number.
    ABC Alphanumeric Block Control.

3.24.202.5.2.4  (01-01-2015)
Consolidated End of Shift Completed Block List

  1. This listing shows all blocks in the current ISRP and RPS (RPS Electronic Voucher OE/KV only) inventory that have completed OE and KV and have passed Format Pending (FP) validation. This list includes all work that has been entered, and does not indicate that the block has been formatted and successfully placed on the GMF tape. This listing is a submission processing center roll up of the End of Shift Age List. The same data is presented in three sort sequences.

    Consolidated End of Shift Completed Block List
    Fields on Report Definition
    DATE Date report generated.
    TIME Time report generated.
    SOP User ID of supervisor that owns the block of work.
    DOC COUNT Document count (from block header).
    BATCH Cart Batch Number.
    EOP Operator user ID of operator that worked on document.
    BLOCK DLN 12 digit Document Locator Number prefix for the block.
    ABC Alphanumeric Block Control.

3.24.202.5.2.5  (01-01-2015)
ISRP End of Shift Edit Block Proof List

  1. The report provides a list of all completed blocks successfully processed and placed on the GMF Pipeline Data (GMF01) and GFP Data (GMF02) tape.

    Figure 3.24.202-7

    This image is too large to be displayed in the current screen. Please click the link to view the image.
    DIS Edit Block Proof List
    Fields on Report Definition
    DATE Date report generated.
    TIME Time report generated.
    BATCH Cart Batch Number.
    ABC Alphanumeric Block Control.
    BLOCK DLN 12 digit Document Locator Number prefix for the block.
    DOC COUNT Document count (from block header).
    BOB CODE Block Out of Balance Code, computed from raw data.
    FORMAT 4 digit format code from PRP used by the Parameter File during GMF tape processing.
    MFID Master File System ID from Header Validation File.
    SOP User ID of supervisor that owns the block of work.
    FTYPE File Type: IS for ISRP and IR for RPS.

3.24.202.5.2.6  (01-01-2015)
Edit Block Proof List by Supervisor

  1. This is the same report as the Edit Block Proof List, but the completed blocks are grouped by the Supervisor responsible for the block. The report provides a list of all completed blocks successfully processed and placed on the GMF tape.

    Figure 3.24.202-8
    This image is too large to be displayed in the current screen. Please click the link to view the image.
    Edit Block Proof List by Supervisor
    Fields on Report Definition
    SUPERVISOR User ID of supervisor that own the block of work.
    DATE Date report generated.
    TIME Time report generated.
    BATCH Cart Batch Number.
    ABC Alphanumeric Block Control.
    BLOCK DLN 12 digit Document Locator Number prefix for the block.
    DOC COUNT Document count (from block header).
    BOB CODE Block Out of Balance Code, computed from raw data.
    FORMAT 4 digit format code from PRP used by the Parameter File during GMF tape processing.
    MFID Master File System ID from Header Validation File.
    FTYPE File Type; IS for ISRP and IR for RPS.

3.24.202.5.2.7  (01-01-2015)
OLG Summary of Run for Grade Report

  1. Report for each student showing their status after completion of each block.

    OLG Summary of Run for Grade Report
    Fields on Report Definition
    DATE Date report generated.
    TIME Time report generated.
    OPERATOR Operator user ID.
    SUPERVISOR Supervisor ID of EOP.
    ABC Alphanumeric Block Control.
    PROGRAM Program number.
    BLOCK DLN 12 digit Document Locator Number prefix for the block.
    PROGRAM Program number.
    ACC RATE Accuracy Rate.
    KS/HR Keystrokes per hour for shift/program.
    D/HR Document per hour for shift/program (includes block header and documents).
    FIELDS CORRECT Number of correctly entered fields.
    FIELDS _INCORRECT Number of incorrectly entered fields.
    E-TIME Elapsed time for program.
    DOCUMENT Document serial number.
    SECTION Section Number.
    FIELD_PROMPT Field Prompt.
    ENTERED Entered Value.
    ACTUAL Truth File Value.

3.24.202.5.3  (01-01-2015)
On-Demand Reports

  1. On-Demand reports are created upon request and displayed at the workstation, with a print option. Following are the available On-Demand reports, and their related Numbers and who may access report.

    On-Demand Reports
    Report Title Program Run / File Number Access by
    Individual Operator Statistics Report ISR95/40 EOP
    Operator Statistics Report by Supervisor ISR96/40 SOP
    Age List by Supervisor ISR96/41 SOP
    Current Status of Batches in System for Supervisor Sxx (Batch Status by Supervisor) ISR96/42 SOP
    Program Status by Supervisor ISR96/43 SOP
    Blocks in Process by Supervisor ISR96/44 SOP
    Operator Status ISR96/45 SA
    Operator Status by Supervisor Listing ISR96/46 SOP
    Operators by Supervisor Listing ISR96/47 SOP
    Security Report (SA event log ) ISR200040 SA
    Header Validation Listing ISR9740 SA
    Downtime Report ISR9840 SA
    OLG Summary Report ISR70/40 SOP

3.24.202.5.3.1  (01-01-2015)
Individual Operator Statistics Report - ISR95/40

  1. The report shows an individual operators keystroke statistics since the start of the current shift for all program numbers. DC and RPS operators can generate this report, with only statistics for Electronic Voucher OE/KV appearing for RPS.

    Individual Operator Statistics Report - ISR95/40
    Fields on Report Definition
    OPERATOR Operator user ID.
    DATE Date report generated.
    TIME Time report generated.
    PROGRAM Program number.
    KS Total keystrokes for shift/program.
    KS/HR Keystrokes per hour for shift/program.
    DOCS Total documents for shift/program (includes block headers and documents).
    D/HR Documents per hour for shift/program (includes block headers and documents).
    CHARS Total characters entered.
    CHAR/DOC Average number of characters entered per document.
    E-TIME Elapsed time for shift/program (i.e., time in function).

3.24.202.5.3.2  (01-01-2015)
Operator Statistics Report by Supervisor - ISR96/40

  1. The report shows an operator statistics since the start of the current shift for all program numbers. DC and RPS operators can generate this report, with only statistics for Electronic Voucher OE/KV appearing for RPS.

    Operator Statistics Report by Supervisor - ISR96/40
    Fields on Report Definition
    SUPERVISOR Supervisor user ID.
    DATE Date report generated.
    TIME Time report generated.
    PROGRAM Program number.
    EOP Operator user ID of operator that works for the Supervisor.
    KS Total keystrokes for shift/program.
    KS/HR Keystrokes per hour for shift/program.
    DOCS Total documents for shift/program (includes block headers and documents).
    D/HR Documents per hour for shift/program (includes block headers and documents).
    CHARS Total characters entered.
    CHAR/DOC Average number of characters entered per document.
    E-TIME Elapsed time for shift/program (i.e., time in function).

3.24.202.5.3.3  (01-01-2015)
Age List by Supervisor - ISR96/41

  1. This report shows ISRP and RPS (RPS Electronic Voucher OE/KV only) current block inventory by block status. The block status are:

    1. Blocks Partially Entered - All blocks in the current inventory which have been partially entered (that is, OE initiated but not completed).

    2. Blocks Awaiting Verification - all blocks in the current inventory which have been completed original entry, but have not yet begun Key verification.

    3. Block Partially Verified - All blocks in the current inventory which have been partially verified (that is, KV initiated but not completed).

    4. Block in Block Edit - All blocks in the current inventory which have been edited via the block edit function.

      Note:

      This function may be run immediately following OE or immediately following KV.

    5. ISRP Blocks Completed Production - All blocks in the current inventory that have completed OE and KV, and have passed FP validation. This list includes all work that has been entered, and does not indicate that the block has been successfully placed on the GMF tape.

    6. RPS Electronic Voucher Completed Production - All blocks in the current inventory that have completed OE and KV, and have passed FP validation. This list includes all work that has been entered, and does not indicate that the block has been successfully processed by the transport.

    7. Blocks Rejected - All blocks that were rejected from the system due to system disk read errors or were rejected by an operator with RB code (Reject). These blocks must be re-entered.

    8. Blocks Rejected at Transport - All blocks that were rejected by the operator at transport. These blocks must be re-entered.

    Age List by Supervisor - ISR96/41
    Fields on Report Definition
    DATE Date report generated.
    TIME Time report generated.
    SUPERVISOR Supervisor user ID.
    PROGRAM Program number.
    EOP Operator user ID of operator that worked on document.
    BLOCK DLN 12 digit Document Locator Number prefix for the block.
    BATCH Cart Batch Number.
    ABC Alphanumeric Block Control.
    DOC-COUNT Document Count (from block header).

3.24.202.5.3.4  (01-01-2015)
Batch Status by Supervisor - ISR96/42

  1. The report shows the current status of all batches in the system assigned to the requesting supervisor. The report allows the supervisor to specify additional information to filter the blocks shown in the report.

    Batch Status by Supervisor - ISR96/42
    Fields on Report Definition
    DATE Date report generated.
    TIME Time report generated.
    SUPERVISOR Supervisor user ID.
    BATCH Cart Batch Number.
    ABC Alphanumeric Block Control.
    BLOCK DLN 12-digit Document Locator Number prefix for the block.
    PROGRAM Program number.
    DAY Days in Current Status.
    DOC-COUNT Document Count (from block header).
    OE EOP Original Entry Operator user ID.
    KV EOP Key Verification Operator user ID.
    W/S Name Workstation name (identification).
    STATUS Current status of block; OE Complete, KV Complete, Invalid, Rejected, Unidentified.

3.24.202.5.3.5  (01-01-2015)
Program Status by Supervisor - ISR96/43

  1. The Report shows the current status of all batches in the system assigned to the requesting supervisor.

    Program Status by Supervisor - ISR96/43
    Fields on Report Definition
    DATE Date report generated.
    TIME Time report generated.
    SUPERVISOR Supervisor user ID.
    BATCH Cart Batch Number.
    ABC Alphanumeric Block Control.
    BLOCK DLN 12 digit Document Locator Number prefix for the block.
    PROGRAM Program number.
    DAY Days in Current Status.
    DOC-COUNT Document Count (from block header).
    STATUS Current status of block; OE Complete, KV Complete, Invalid, Rejected, Unidentified.

3.24.202.5.3.6  (01-01-2015)
Blocks in Process by Supervisor - ISR96/44

  1. The report shows all blocks owned by a supervisor currently being worked.

    Blocks in Process by Supervisor - ISR96/44
    Fields on Report Definition
    DATE Date report generated.
    TIME Time report generated.
    SUPERVISOR Supervisor user ID.
    BATCH Cart Batch Number.
    ABC Alphanumeric Block Control.
    BLOCK DLN 12 digit Document Locator Number prefix for the block.
    PROGRAM Program number.
    DOC-COUNT Document Count (from block header).
    FUNCT OE, KV, or BE.
    EOP Operator user ID currently working the block.
    SOP Supervisor user ID of operator working the block.

3.24.202.5.3.7  (01-01-2015)
Operator Status - ISR96/45

  1. The report is a listing of all operators and what task they are currently performing.

    Operator Status - ISR96/45
    Fields on Report Definition
    SUPERVISOR Supervisor user ID.
    DATE Date report generated.
    TIME Time report generated.
    EOP Operator user ID.
    SOP OF EOP Supervisor user ID of EOP.
    BLOCK DLN 12-digit Document Locator Number prefix for the block.
    SOP OF BLOCK User ID of supervisor responsible for the block.
    W/S Name Workstation name (identification).

3.24.202.5.3.8  (01-01-2015)
Operator Status by Supervisor - ISR96/46

  1. The report list operators assigned to a Supervisor and information on work they are currently working.

    Operator Status by Supervisor - ISR96/46
    Fields on Report Definition
    SUPERVISOR Supervisor user ID.
    DATE Date report generated.
    TIME Time report generated.
    EOP Operator user ID.
    W/S Workstation name (identification).
    CURRENT FUNCTION OE, KV, QR, BE, TRAIN (for Original Entry, Key Verification, Quality Review, Block Edit and Training respectively).
    BLOCK DLN 12-digit Document Locator Number prefix for the block.
    SOP User ID of supervisor responsible for the block.

3.24.202.5.3.9  (01-01-2015)
Operator by Supervisor Listing - ISR 96/47

  1. The report list all operators under a given supervisor

    Operator by Supervisor Listing - ISR 96/47
    Fields on Report Definition
    SUPERVISOR Supervisor user ID.
    DATE Date report generated.
    TIME Time report generated.
    EOP Operator user ID.

3.24.202.5.3.10  (01-01-2015)
Header Validation listing - ISR97/40

  1. This report printout information used for validating block header.

    Header Validation listing - ISR97/40
    Fields on Report Definition
    SUPERVISOR Supervisor user ID.
    DATE Date report generated.
    TIME Time report generated.
    TC/DC Tax Class and Document Code.
    MFT MFT Code can be blank.
    TRANS-CODE 3 Digit Code which identifies transaction to be processed and maintains history of actions posted to taxpayer Master File Account, can be blank.
    RPS-IND RPS Indicator.
    PYEAR Prior Year Code.
    JOB Program Number.
    FORMAT 4 digit format code from PRP used by the Parameter File during GMF tape processing.
    MFID Master File System ID from Header Validation File.

3.24.202.5.3.11  (01-01-2015)
Downtime Report - ISR98/40

  1. Report used to report downtime.

3.24.202.5.3.12  (01-01-2015)
On-Line Grader Summary Report - ISR70/40

  1. The report shows the status of students participating in on-line training exercises and their respective status.

    On-Line Grader Summary Report - ISR70/40
    Fields on Report Definition
    DATE Date report generated.
    TIME Time report generated.
    EOP Operator user ID.
    KPH Keystrokes per hour.
    ACCURACY RATE Accuracy rate.
    ADJUSTED KPH Adjusted keystrokes per hour.

3.24.202.5.4  (01-01-2015)
Viewing On-Demand Reports

  1. To view an on-demand report, select Reports from the SOP window. A drop-down menu will appear. You can then select the desired report from the menu. Select OK when the report dialog box indicates the report is ready.

3.24.202.5.5  (01-01-2015)
Printing On-Demand Reports

  1. Once you have accessed the report, you may print it. To print the full report (not just what is shown on the window), take the following actions:

    Printing On-Demand Reports
    Actions Results
    Select File→Print from the SOP menu bar Print Dialog box appears.
    Verify selected printer and Print Range  
    Select Properties You can change paper size, source, copy count, and orientation.
    Select Page Setup Verify the properties selected.
    Select OK Properties dialog closes.
    Select OK Status dialog appears. Report prints out.

3.24.202.5.6  (01-01-2015)
Saving and Deleting On-Demand Report Data

  1. You can save an on-demand report you have created by selecting File→Save As. Enter a preferred name, and select Save or Enter. To access the file you saved, select File→Save As, and select the file. Select Open to view the file. To save space in your directory, delete the saved files that are no longer needed. To do this, select File→Save As, select the file, and select Delete.

3.24.202.6  (01-01-2015)
Management Utility

  1. Utility currently available is SuperSOP.

3.24.202.6.1  (01-01-2015)
SuperSOP Utility

  1. The SuperSOP utility provides ISRP supervisors with the ability to generate a batch status report in various formats. The report will query the inventory database for batches, status and the EOP data. The report can be sorted in a variety of formats. This utility may be used as needed.

  2. Locked blocks will appear in the last status before they were locked.

  3. A SOP purge removes a block immediately.

    Description Procedure
    Start application and list the available reports Select Start -> All Programs -> SuperSOP
    Select a report from the list for viewing or printing Click on "View Report" .
    Exit when done Close the Web browser or select File -> Exit

Exhibit 3.24.202-1 
Questions & Answers (Q&A) for Supervisors

Q&A for Supervisors
Q&A for Supervisors
Question Answer
1. What functions are performed by the Supervisor? The ISRP system has supervisory functions that are performed by the supervisor. The duties include: monitoring work in progress, managing workflow and generating and processing reports.
2. Where are these functions? Upon logging on to ISRP, the SOP is presented with the Supervisory Functions window. From this window, the SOP performs all the functions by using the pull down options.
3. What reports can a supervisor get? A supervisor can retrieve eight different reports from the report menu. Reports dealing with operator statistics, training, batch status blocks under the control of the supervisor. See also IRM 3.24.202.6, Management Reports, for additional information.
4. What do I do with these reports? Some of the reports deal with workflow. Supervisors can use these reports to make assessment of the work in progress and how their unit/employees are processing the work.
5. What are controls? The Control pull-down options are used to release a block stuck in an incorrect status, to purge a block from the ISRP system, to set the KV indicators that select which blocks require Key Verification and to remove ghostblock.
6. Are there any other training resource available? Training book 2312a (SP) and 2312b (RP)"System Guide for Manager and Work Leaders" .

Exhibit 3.24.202-2 
ISRP Manager's Reference Guide

Manager's Reference Guide
ISRP Manager's Reference Guide
Procedures For Your Information
Key Verification
• IRM 3.24.202.2.2, Setting and Clearing Key Verification Criteria
• Default for block header only • Additional Criteria
1. Program Number.
2. Program Number and Operator ID.
3. Program Number and Batch Number.
4. Operator ID.
5. Alphanumeric Block Control (ABC).
 
Purge & Releasing Blocks
• IRM 3.24.202.2.3
• EOP cannot enter any data.
• EOP cannot RESUME original entry of the block.
 
Purge Blocks
• IRM 3.24.202.2.3.1
• Removes all information from ISRP.
• OPSTATS data will be retained.
 
Releasing Blocks
• IRM 3.24.202.2.3.2
• Used to make a locked block available to continue processing.
• Locked block due to system error.
• EOPs failure to exit gracefully.
 
Ghost Block
• IRM 3.24.202.2.3.3
• EOP exits ISRP abnormally.
• Power failure.
• "Ungraceful Exit."
• Empty block on the workstation.
• Prevents users from accessing the application.
• Prevents the ABC/SOP combination from being re-used.
 
Automatic Reports
• IRM 3.24.202.4.2
• SA must run end of shift for reports to generate.  
On-Demand Reports
• IRM 3.24.202.4.3
• Created upon request .
• Displayed at the workstation with a print option.
 

Exhibit 3.24.202-3 
ISRP Manager's Report Guide

ISRP Manager’s Report Guide
Automatic Reports When to Use / How to Use
• Consolidated Operator Statistics Report • Provides OE, KV, and BE keystroke statistics created at the end of shift.
• Use to monitor possible discrepancies in EOP Form 3081 and operator statistics.
• Site Operator Statistics Report by Supervisor • Provides the statistics for EOPs assigned to a particular Supervisory (SOP) ID.
• Use to monitor possible discrepancies in EOP Form 3081 and operator statistics.
• End of Shift Age List • Provides the status of SP block inventory for OE, KV, and Format complete.
• Use to verify that all work is released at the end of the shift.
• Consolidated End of Shift Completed Block List Report • Provides the status of SP block inventory for completed blocks.
• End of Shift Edit Block Proof List • Provides a list of all completed blocks that have successfully gone to tape and are usable by other IRS systems.
• Edit Block Proof List by Supervisor • Provides the same information as the previous report, except that the information is reported by SOP ID.
• Run Balance Report N/A
• On-Line Grader Report • Provides data for the On-Line Grader system, which includes a student’s accuracy, keystrokes, documents per hour and any discrepancies.
• Used during new hire training or update training.
On-Demand Reports When to Use / How to Use
• Individual Operator Statistics Report • Provides operator statistics from the beginning of the shift by program.
• Used to monitor operator statistics.
• Operator Statistics Report by Supervisor • Provides similar information as the previous report, except that the information is organized by SOP ID.
• Age List by Supervisor • Provides the current block inventory.
• Used to verify that all work is released at the end of shift.
• Batch Status by Supervisor • Provides the current status of batches in the system that are assigned to the requesting SOP ID.
• Used to locate batches assigned to a SOP ID.
• Program Status by Supervisor • Provides the current status of all batches in the system assigned to the requesting SOP ID.
• Used to verify batches by program number.
• Blocks in Process by Supervisor • Provides a list of all the blocks assigned to the requesting SOP that are currently being worked and have a status of IN_OE, IN_KV, or IN_BE.
• Used to determine the status of a block.
• Operator Status • Provides a list of all operators assigned to a particular SOP and the work they are currently processing.
• Used to verify that the employees are assigned to the correct SOP ID and that the EOP is using the correct program number.
• Operators Status by Supervisor Listing • Provides operator statistics from the start of the current shift. It includes data for all programs.
• Used to monitor program numbers.
• Operators by Supervisor Listing • Listing of all EOP.
• Header Validation Listing • Provides a listing of blocks for which the block header has been key verified.
• Downtime Report To be completed to report Downtime.
• On-Line Grader Report • Provides a report of an operators accuracy and statistics for the following OLG options:
1. Practice blocks.
2. Run for Grade.
3. Keyboard Drills.
• Used during new hire training and update training. May also be used to help EOPs who are not fully successful by allowing them to enter the training data.

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