8.1.6  Disclosure, Security and Outside Contacts

Manual Transmittal

September 25, 2013

Purpose

(1) This transmits revised IRM 8.1.6, Appeals Function, Disclosure, Security and Outside Contacts.

Material Changes

(1) Editorial changes (including grammar, spelling, and minor clarification) were made throughout the IRM.

(2) Replaced Appeals Officer or Settlement Officer with Appeals Technical Employee (ATE) in IRM 8.1.6.1 (1) and throughout this section, and added that the list of items that identify the disclosure rules and conference/practice requirements is not all inclusive.

(3) Added a link to IRM 21.3.7.1.3, Processing Sites (CAF Function) in Note under IRM 8.1.6.1.4 to provide more information.

(4) Deleted IRM 8.1.6.2 (1) (b) and (2). This information is duplicated in IRM 8.1.6.2.8.

(5) Deleted IRM 8.1.6.2.7(1)(a) because it is no longer necessary to periodically provide the taxpayer a list of third party contacts.

(6) Replaced Letter 3173(DO) with Letter 3173 in IRM 8.1.6.2.7 (3) and IRM 8.1.6.2.7 (4), as Letter 3173(DO) is no longer found in the Publishing web site.

(7) Clarified the ATE's responsibilities in IRM 8.1.6.2.6 and IRM 8.1.6.2.7.

(8) Clarified the list of exceptions in IRM 8.1.6.2.8.

(9) Changed IRM 8.1.6.2.9 from document the case file to document the case activity record to reflect the date and method used to authorize the contact.

Effect on Other Documents

This IRM supersedes IRM 8.1.6 dated September 04, 2012.

Audience

Appeals

Effective Date

(09-25-2013)


Susan L. Latham
Director, Policy, Quality and Case Support

8.1.6.1  (09-25-2013)
Practice Before Appeals

  1. Appeals Technical Employees (ATEs) will verify the conference and practice requirements are met before disclosing confidential taxpayer information or allowing practice before Appeals. Disclosure rules and conference/practice requirements are identified in the following publications, regulation sections, IRM sections, and IRC section (not all inclusive):

    1. IRC 6103, Confidentiality and Disclosure of Returns and Return Information;

    2. IRM 11.3, Disclosure of Official Information;

    3. Treasury Regulation Sections 601.501 through 601.509, Conference and Practice Requirements (26 C.F.R. 601.501 through 26 C.F.R 601.509 and Publication 216);

    4. Treasury Department 230, Regulations Governing the Practice for Attorneys, Certified Public Accountants, Enrolled Agents, Enrolled Actuaries, and Appraisers before the Internal Revenue Service (31 C.F.R Subtitle A, Part 10);

    5. Witnesses at Conferences (Rev. Proc. 68-29, 1968-2 C.B., 913);

    6. IRC 21.3.7, Processing Third Party Authorizations to the Centralized Authorization File (CAF); and

    7. Publication 947, Practice Before the IRS and Power of Attorney.

  2. IRM 11.3.3.3, Distinctions Between Disclosure to Designees and the Conference and Practice Requirements, compares the effect of a Form 8821, Tax Information Authorization, with a Form 2848, Power of Attorney. These two forms are sometimes confused.

8.1.6.1.1  (10-23-2007)
Disclosure of Information - Department of Justice

  1. Tax returns and related data are open to inspection by a United States Attorney or an attorney of the Department of Justice only if they file a proper written application. See IRM 11.3, Disclosure of Official Information. This procedure also applies to other Justice Department employees such as Federal Bureau of Investigation agents. An application is unnecessary in an income tax case being litigated by the Department of Justice, but adequate receipts must be obtained for the material furnished. An application signed by the Chief of the Organized Crime and Racketeering Section does not meet the requirements.

8.1.6.1.2  (09-25-2013)
Disclosure of Information of a Confidential Nature

  1. Generally, confidential taxpayer information can only be disclosed upon a taxpayer's written authorization. Frequently encountered exceptions include:

    1. Representatives without a power of attorney or tax information authorization at a conference with the taxpayer;

    2. Estates, trusts, and receiverships may be represented by their trustees, receiver, guardians, executors, or regular full-time employees;

      Note:

      For disabled individuals, minors, and their durable power of attorneys, see IRM 11.3.3.3(6), Distinction Between Disclosure to Designees and the Conference and Practice Requirements

      .

    3. Committees of Congress, Treasury personnel outside the Service, other Federal agencies and States;

    4. Witnesses at Conferences. See Rev. Proc. 68-29, 1968-2 C.B., 913;

    5. Counsel of Record before the United States Tax Court; and

    6. Others as defined in Section 10.7 of Circular 230.

8.1.6.1.2.1  (10-23-2007)
Disclosure of Information - Informants

  1. The identity of informants shall not be disclosed to any Service official or employee except on a "need-to-know" basis in the performance of official duties.

  2. If you can avoid it, do not give any clues as to the existence or identity of an informant in an Appeals Case Memo. If necessary, write essential information in a separate supplemental memorandum subject to security requirements. Do not place a copy in the administrative file or mail it to the Appeals Area Director or the Chief, Appeals, unless specifically requested.

8.1.6.1.2.2  (09-25-2013)
Authorizations to Disclose Information of a Confidential Nature - Forms 2848 and 8821

  1. Form 2848, Power of Attorney and Declaration of Representative, or Form 8821, Tax Information Authorization, or other documents meeting the requirements of IRC 6103 may authorize a third party to receive or inspect confidential taxpayer information.

8.1.6.1.3  (10-23-2007)
Representatives Qualified to Practice Before Appeals

  1. Qualifications to Practice Before the Internal Revenue Service are defined in Circular No. 230, Regulations Governing the Practice of Attorneys, Certified Public Accountants, Enrolled Agents, Enrolled Actuaries, and Appraisers before the Internal Revenue Service, and 26 CFR 601.501–509 inclusive.

  2. Sections 10.5(c) and 10.7, Circular 230, permit defined individuals to practice without enrollment.

  3. Section 10.7(d) of Circular 230 permits the Director, Office of Professional Responsibility, to authorize individuals otherwise ineligible to practice to represent another person in a particular matter. Individuals authorized to practice under this provision are subject to the conditions set forth by the Director in his letter authorizing practice.

    1. Students working in a Low Income Taxpayer Clinic (LITC) or Student Tax Clinic Program (STCP) may represent taxpayers under a special order by the Director, Office of Professional Responsibility. The instructions to Form 2848, Power of Attorney and Declaration of Representative, require that such students attach a copy of the letter from the Office of Professional Responsibility authorizing practice before the Internal Revenue Service. Students who have been authorized to practice by special order may, subject to any limitations set forth in the letter from the Office of Professional Responsibility, represent taxpayers before any IRS office and should be viewed the same as any other taxpayer’s representative for which a Form 2848 has been submitted.

8.1.6.1.3.1  (10-23-2007)
Prohibitions of Federal and State Officials or Employees in Representing Taxpayers Before the Service

  1. If a Federal or State official or employee appears to be representing a taxpayer under circumstances indicating a possible violation of Circular 230's provisions, Service employees should advise such individual concerning the existence and content of Circular 230. See sections 10.3(f) and (g) of Circular 230.

8.1.6.1.3.2  (09-25-2013)
Attorneys, Certified Public Accountants, Enrollees, Limited Practice and Special Orders

  1. Practice before the IRS includes all matters connected with a presentation to the IRS relating to a client's rights, privileges, or liabilities under laws or regulations administered by the IRS. Such presentations include preparing and filing necessary documents, corresponding and communicating with the IRS, and representing a client at conferences, hearings, and meetings. An individual who practices is a representative. In order for the IRS to recognize an individual as a representative, he or she must present evidence of representational authority.

  2. The following publications and forms are useful sources of information concerning practice before the IRS and powers of attorney.

    1. Treasury Department Circular No. 230, Regulations Governing the Practice of Attorneys, Certified Public Accountants, Enrolled Agents, Enrolled Actuaries, and Appraisers Before the Internal Revenue Service. Circular 230 is a pamphlet publication of 31 C.F.R. Part 10.

    2. Publication 216, Conference and Practice Requirements. This publication sets out the rules applicable to recognition as a representative, including the requirements for powers of attorney. Publication 216 is a pamphlet publication of 26 C.F.R. 601.501 through 601.509.

    3. Rev. Proc. 81-38 explains the rules applicable to limited practice by unenrolled return preparers.

    4. Rev. Proc. 68-29 explains the function of witnesses.

    5. Form 2848, Power of Attorney and Declaration of Representative. The separately published Form 2848 instructions provide useful information concerning the validity of Form 2848.

    6. Form 8821, Tax Information Authorization.

    7. Form 56, Notice Concerning Fiduciary Relationship.

  3. In the event an authorized representative is not evident from the case file, the ATE should make an effort to identify the authorized representative either by contacting the taxpayer, researching IDRS for a Centralized Authorization File (CAF) number via command code CFINK, or by any other means deemed appropriate. Special care should be taken to ensure that the rules of disclosure, as discussed in IRM 11.3, Disclosure of Official Information, are not violated when identifying an authorized representative.

8.1.6.1.3.3  (06-27-2012)
Powers, Authorizations, Declarations - Form 2848

  1. While other statements can be used, Form 2848, Power of Attorney and Declaration of Representative, is convenient.

    1. The form has declarations as to current qualifications.

    2. The form authorizes disclosures of information of a confidential nature.

    3. The form provides optional authorizations to perform various other acts for the taxpayer.

8.1.6.1.4  (09-25-2013)
Disposition of Powers of Attorney

  1. When you receive a new Form 8821 or Form 2848 during the consideration of a case by Appeals, you should make a copy and forward it directly to the appropriate service center function for processing.

    Note:

    Refer to Form 2848 and Form 8821 to determine "where to file" the forms, and the attached instructions on each form for what specific information is needed. Each service center will process the Power of Attorney for inclusion in their Power of Attorney files. For more information, see IRM 21.3.7.1.3, Processing Sites (CAF Function).

8.1.6.2  (09-25-2013)
Third Party Contacts

  1. For third party contacts made for the purpose of collecting or determining a tax liability, IRC 7602(c) requires the IRS to:

    1. Provide advance notice to the taxpayer that third party contacts may be made, and

    2. Provide a record of persons contacted to the taxpayer upon request.

  2. IRS employees must comply with all disclosure laws. See IRC 6103Confidentiality and disclosure of returns and return information and regulations thereunder. Also, see IRM 11.3, Disclosure of Official Information. Even though a third party contact may be exempt from IRC 7602(c),, Notice of contact of third parties, disclosure laws apply in all situations. IRC 6103(k)(6), Disclosure by certain officers and employees for investigative purposes and Treas. Reg. 301.6103(k)(6)–1 Disclosure of return information by certain officers and employees for investigative purposes authorize the disclosure of return information to third parties under the following circumstances:

    1. in connection with certain official duties

    2. but only to the extent necessary

    3. to obtain information and

    4. that is not otherwise reasonably available

8.1.6.2.1  (10-23-2007)
What are third party contacts?

  1. For the purposes of IRC 7602(c), Notice of contact of third parties a third party contact has been made when the following four factors are present:

    1. The contact is initiated by an officer or employee of the IRS

    2. The contact is made with a person other than the taxpayer

    3. The contact is made with respect to the determination or collection of a specific taxpayer's Federal tax liability

    4. The identity of the taxpayer is disclosed or revealed to the third party

8.1.6.2.2  (10-23-2007)
What are not third party contacts?

  1. For purposes of IRC 7602(c), Notice of contact of third parties the following are not third party contacts:

    1. Searches made on computer databases that do not require any personal involvement on the other end (e.g., LEXIS, Information America).

    2. Contacts made with government officials to obtain information that is available to the public (e.g., contacting the United States Postal Service to obtain a taxpayer's current address).

    3. The receipt of unsolicited information from a foreign country pursuant to an Exchange of Information clause within a tax convention between the United States and that foreign country.

    4. Contacts made with third parties to collect taxes for another country (not U.S. Federal taxes) as part of a Mutual Collection Assistance Agreement.

    5. Exchanges of information via tape programs, e.g., State Income Tax Levy Program and Federal Payment Levy Program.

    6. Contacts with individuals who have a valid Power of Attorney for the taxpayer.

    7. Contacts made by the IRS to respond to a request from a treaty partner for information concerning a taxpayer and tax liability of the treaty partner.

    8. Contacts made to obtain information regarding an industry or market segment where specific taxpayers within an industry or market have not been identified.

    9. Contacts made by IRS employees during litigation if the contact relates to a matter and issue being litigated, including, but not limited to, service of Tax Court subpoenas on third parties by employees.

    10. Contacts made with other IRS employees in the scope of an employee's official duties, including employees of the Office of Chief Counsel.

    11. Contacts made as the result of unsolicited requests for a payoff of a Notice of Federal Tax Lien or in response to requests for information regarding the priority of a lien (disclosure laws apply).

    12. When the taxpayer is a business, contacts made with employees who are acting within the scope of their employment during normal business hours on business premises.

    13. Unsolicited information received from a third party.

8.1.6.2.3  (09-25-2013)
General Rules to Follow in Third Party Contacts

  1. It is the Service's policy to obtain information relating to a liability or collectibility determination directly from the taxpayer whenever possible. Situations will arise when the Service must contact third parties to complete an investigation. IRS employees may not contact any third parties without first providing reasonable notice to the taxpayer that contacts with persons other than the taxpayer may be made. IRS employees must review the case file to determine if the taxpayer has received the required notification.

  2. Generally, IRS employees will identify themselves when attempting to obtain information from third parties. However, in those situations where an IRS employee attempts to reach a taxpayer by telephone, but instead reaches the taxpayer's secretary, family member or another third party, and the IRS employee does not seek any information from the person who answers the telephone, the IRS employee should not tell the third party that he works for the IRS unless expressly asked by the third party. Employees can only seek additional information from the person answering the telephone if Letter 3164 has been issued to the taxpayer, the employee identifies himself as an IRS employee, and treats the telephone conversation as a third party contact. If Letter 3164 has not been issued to the taxpayer prior to the telephone call, employees should not seek additional information or identify themselves as IRS employees unless expressly asked.

  3. When Examination or Collection assists Appeals in the fact finding process and the Compliance employee determines that a third party must be contacted, the Compliance employee is responsible for ensuring that the advance notice has been provided to the taxpayer. However, if the ATE makes the determination that the third party contact is necessary, the ATE is responsible for ensuring that the advance notice has been provided to the taxpayer. The Compliance employee who makes the third party contact, not the ATE, is responsible for recording the contact. Keep in mind that if it is the ATE who actually makes the third party contact, then the ATE must record the contact.

8.1.6.2.4  (09-25-2013)
Notification Requirements

  1. The ATE should review the case file to determine if the taxpayer has received the advance general notification. If the taxpayer has not received the advance general notification, follow these procedures:

    1. Prepare the appropriate Letter 3164. Letter 3164 has been designated for Appeals use.

    2. The ATE should include their unique employee identification number and telephone number on the letter.

    3. Hand carry or mail the Letter 3164 to the taxpayer.

    4. If mailed, mail to the taxpayer's address of record (the address on the Individual or Business Master File).

      Note:

      Letter 3164 must be mailed to the Master File address even if mail has been returned as undeliverable. Subsequently, if a new address for the taxpayer is located and the employee has taken the appropriate steps to update the Master File to reflect this new address, then mail the Letter 3164 to this new address.

    5. If mailed, wait 10 calendar days after Letter 3164 was mailed before making third party contacts. If hand delivered, third party contacts can be made immediately. If the taxpayer confirms receipt of the Letter 3164 prior to the 10 calendar day waiting period, third party contacts can be made.

    6. A separate Letter 3164 will be mailed or hand delivered to each spouse on a joint tax assessment.

    7. Mail or hand deliver a copy of Letter 3164 to the taxpayer's authorized Power of Attorney.

    8. Retain a copy of the letter in the case file. Document the case file with the date of the letter and the method of service of Letter 3164.

8.1.6.2.5  (09-25-2013)
Recording Third Party Contacts

  1. When a third party contact is made, complete Form 12175, Third Party Contact Report Form and fax it to Philadelphia APS. Follow the instructions for completing the Form 12175. The form is available on ACDS and the Multimedia Publishing Web page.

    1. For Trust Fund Recovery Penalty investigations, a separate Form 12175 must be completed for the business and each potentially responsible person. Use MFT 55 for the potentially responsible person and the business tax periods that would be included in the assessment.

    2. Multiple contacts with the same third party, on different dates, require a separate Form 12175 for each contact.

    3. Multiple contacts with the same third party, on the same day by the same employee, requires only one Form 12175.

8.1.6.2.6  (09-25-2013)
Maintaining the Third Party Database

  1. Philadelphia APS maintains the third party database for Appeals.

  2. Philadelphia APS:

    • Enters each Form 12175 they receive into the third party contact database using IDRS Command code TPCIN, and

    • Notifies their Processing Team Manager (PTM) and the ATE when this action is completed.

8.1.6.2.7  (09-25-2013)
Providing Taxpayers with Notice of Third Party Contacts

  1. IRC 7602(c)(2), Notice of specific contacts, requires the Service to provide a list of third party contacts when requested by the taxpayer.

  2. The ATE who receives the request must immediately fax a request to Philadelphia APS, which includes the taxpayer's name, address, and Taxpayer Identification Number (TIN). The fax number is (215) 861-1380.

  3. Philadelphia APS will use IDRS Command code TPCOL to generate the list and return it to the ATE by fax or email.

  4. The ATE will prepare Letter 3173 (address per the taxpayer or Master File) to transmit the third party contacts to the taxpayer within two business days of the request. Letter 3173 must include a list of third party contacts:

    1. Made after January 18, 1999, or

    2. Made since the taxpayer received the latest periodic report of contacts.

    Note:

    ATE should not accept a blanket request for future third party contacts. Taxpayers must submit a separate request for each list of their third party contacts

8.1.6.2.8  (09-25-2013)
Exceptions to IRC 7602(c) Requirements

  1. IRC 7602(c)(3), Exceptions, provides for exceptions where the Service is not required to provide the taxpayer advance general notice or a list of third parties contacted. These exceptions are:

    1. Contacts the taxpayer has authorized

    2. Contacts if it is determined that notice to the taxpayer may jeopardize the collection of tax

    3. Contacts that may involve reprisal against any person

    4. Contacts made with respect to pending criminal investigations

8.1.6.2.9  (09-25-2013)
Taxpayer Authorized Contact

  1. IRC Section 7602(c) does not apply to third party contacts that the taxpayer has authorized. The taxpayer can give the authorization orally or in writing. Document the case activity record to reflect the date and method used to authorize the contact.

  2. Form 12180, Third Party Contact Authorization Form, can be used to Document the taxpayer's authorization. Although the taxpayer may give oral authorization, the best practice is to complete the Form 12180.

    Note:

    As a common courtesy, you will normally notify the taxpayer that certain information is needed from the third party source that will be obtained by you or an IRS employee unless the taxpayer can provide the information. However, IRC 7602(c)(3) provides exceptions to allow third party contact by IRS employees without obtaining authorization from the taxpayer. IRS employees are not prohibited from making third party contacts if the taxpayer has not authorized it. The taxpayer may not prevent an IRS employee from contacting a third party by refusing to provide authorization.

  3. If the taxpayer authorizes a third party contact, the IRS employee is not required to provide the taxpayer with advance general notice (if not already provided) or record the third party contact.

  4. If written authorization is obtained:

    1. Prepare Form 12180, listing each authorized contact. More than one contact can be listed on the form. A blanket authorization covering all future third party contacts is not acceptable.

    2. Secure the taxpayer's signature (for joint filing, both spouses must sign). If a Power of Attorney or an authorized representative authorizes the third party contact(s), they must sign and date the Form 12180.

    3. Keep the signed Form 12180 in the case file. Continue to document the case file with routine case actions.

    4. Do not send a Letter 3164 nor complete a Form 12175 for contacts the taxpayer has authorized.

  5. If other third party contacts will be made and taxpayer authorization has not been obtained, advance general notice to the taxpayer is required. Document the case activity record with the date and method of service of the advance general notice and follow the procedures in IRM 8.1.6.2.5, Recording Third Party Contacts, to document these third party contacts.

8.1.6.2.10  (09-25-2013)
Jeopardy

  1. The ATE making a third party contact may determine that providing the taxpayer with advance general notice or a record of a specific third party contact would jeopardize the collection of any tax.

  2. If a jeopardy situation exists, take the following actions:

    1. Document the case file with specific information about the third party contact,

    2. Document the case file with the basis for the jeopardy determination, and

    3. Complete Form 12175, but do not forward it to Philadelphia APS , for input into the database.

  3. When the jeopardy situation no longer exists, forward Form 12175 to Philadelphia APS for input into the third party contact database, FAX number: (215) 597-2211. If additional contacts will be made, the employee will also send the Letter 3164if it has not already been provided to the taxpayer.

8.1.6.2.11  (09-25-2013)
Reprisal

  1. IRC 7602(c)(3)(B) provides that the requirements of IRC Section 7602(c) do not apply, if the Secretary determines for good cause shown that providing the general advance notice or a record of a specific contact may involve reprisal against any person. If an IRS employee determines that providing the advance notice or a record of a specific contact to a taxpayer may result in reprisal against any person, then the ATE should take the following actions:

    1. Complete a separate Form 12175 to report the contact. Refer to Form 12175, Number 7, for instructions on completing the form when fear of reprisal has been indicated.

8.1.6.2.12  (10-23-2007)
Criminal Investigation

  1. Any tax period under investigation by Criminal Investigation (CI) is not subject to the requirements of IRC 7402(c). A criminal investigation is initiated when an administrative referral based on a firm indication of fraud is made to CI. Third party contacts to develop the referral are contacts under IRC 7602(c).

8.1.6.3  (10-01-2012)
Multilingual Services

  1. Executive Order 13166, Improving Access to Services for Persons with Limited English Proficiency, requires all federal agencies to:

    1. Examine the services they provide,

    2. Identify needs for services to those with limited English proficiency (LEP), and

    3. Develop and implement a system that ensures meaningful access to necessary services for LEP persons

  2. Guidelines and procedures for implementing the requirements of Executive Order 13166 are in IRM 22.31.1, The Multilingual Initiative.

  3. Other useful information is available on the Appeals Multi-Language Strategy web page.

8.1.6.3.1  (09-25-2013)
Over-the-Phone Interpreters (OPI)

  1. The over-the-phone interpreter (OPI) service offers a quick, easy and efficient way to communicate with taxpayers through translators who speak any of more than 170 different languages. The OPI service is free to taxpayers and available 24 hours per day to all Appeals employees who have contact with taxpayers.

  2. Federal Acquisition Regulation (FAR) 52.224-2, Privacy Act, requires the OPI vendor/contractor, Language Line Services, to "Comply with the Privacy Act of 1974 (the Act) and the agency rules and regulations issued under the Act." . All employees of Language Line Services are bound under the performance of the contract with IRS to comply with and assume responsibilities under the Disclosure of Information safeguards.

  3. A short training module entitled How to Communicate Efficiently and Effectively Through an Interpreter (click ‘Cancel’ if prompted for a password) is available for first-time users on the Multilingual and Agency Services (MAS) Branch web site. The PowerPoint presentation offers important tips, such as:

    • Speak in “first person” (as though you’re talking directly to the taxpayer)

    • Use short sentences

    • Ask only one question at a time

    • "Word for word" interpretation is often limited

    • Avoid using acronyms

  4. Language Line Services also has a toll-free demonstration line set up that allows you to select up to 10 different examples on how the OPI service works. Before using the OPI service for the first time, consider calling 1-800-996-8808 to listen to some examples.

  5. The following table contains the steps for using the OPI service:

    Step Action
    1 Dial 1-866-517-3852
    2 At the prompt, enter the six-digit Client ID Code for Appeals: 511324
    3 At the prompt, enter:
    • ‘1’ for Spanish

    • ‘2’ for any other language

    Note:

    Speak the name of the language, if known, at the prompt. If the language is not known, stay on the line and an OPI representative will help you.

    4 Enter your office’s six-digit Appeals Office Access Code followed by the ‘#’ sign
    • The Appeals Office Access Codes are available on the Appeals Multi-Language Strategy web page

    • Use the code for the office where your Appeals Team Manager is located

    5 An OPI services representative will come on the line and ask for your Standard Employer Identifier (SEID) (remember to speak your SEID slowly and clearly)
    6
    1. Brief the interpreter on the general purpose of the call.

      Example:

      "This will be my first discussion with the taxpayer, so I want to make sure she understands the Appeals process and the general elements of innocent spouse relief."

    2. Summarize what you wish to accomplish.

      Example:

      "I want to make sure I understand the taxpayer's concerns and I will also explain the verification items I need from her."

    3. Give the interpreter any special instructions.

      Example:

      "I am going to be talking about payment options and specifically a Direct Debit Installment Agreement, through which the taxpayer's monthly payments are drawn directly from his bank account."

    7 You no longer need to send an email to your Field Operations representative to validate the cost incurred by Appeals.

  6. Use Form 14162, OPI Service Feedback, to provide feedback or report any problems encountered while using the OPI service. The form has a self-emailing feature that submits it directly to *W&I M&P OPI.


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