Topic 104 - Taxpayer Advocate Service – Your Voice at the IRS

The Taxpayer Advocate Service (TAS) is your voice at the IRS. Our job is to ensure that you are treated fairly and that you know and understand your rights. We can offer you free help with IRS problems you cannot resolve on your own. We know this process can be confusing, but the worst thing you can do is nothing at all!

TAS can help if you cannot resolve your problem with the IRS and:

  • Your problem is causing financial difficulties for you, your family or your business.
  • You face (or your business is facing) an immediate threat of adverse action.
  • You have tried repeatedly to contact the IRS but no one has responded, or the IRS has not responded by the date promised.

If you qualify for our help, you'll be assigned to one advocate who’ll be with you at every turn and do everything possible to resolve your problem. We have offices in every state, the District of Columbia and Puerto Rico. And our services are always free.

The IRS has adopted a Taxpayer Bill of Rights that describes ten fundamental rights that you and every taxpayer have when dealing with the IRS. Our online Tax Toolkit at TaxpayerAdvocate.irs.gov can help you understand these rights, what they are, what the Taxpayer Bill of Rights means to you, and how these rights apply in specific situations with the IRS.

If you need TAS’s help, call your local advocate, whose number is on our website at IRS.gov/advocate, or call us toll-free at 877-777-4778.

TAS also handles large-scale or systemic problems that affect many taxpayers. If you know of one of these broad issues, please report it to us through our Systemic Advocacy Management System at IRS.gov/sams.

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Page Last Reviewed or Updated: January 23, 2015