Topic 104 - Taxpayer Advocate Service – Your Voice at the IRS

The Taxpayer Advocate Service (TAS) is your voice at the IRS. Our job is to ensure that every taxpayer is treated fairly, and that you know and understand your rights. We can offer you free help with IRS problems that you cannot resolve on your own. We know this process can be confusing, but the worst thing you can do is nothing at all!

TAS can help if you cannot resolve your problem with the IRS and:

  • Your problem is causing financial difficulties for you, your family, or your business.
  • You face (or your business is facing) an immediate threat of adverse action.
  • You have tried repeatedly to contact the IRS but no one has responded, or the IRS has not responded by the date promised.

If you qualify for our help, you will be assigned to one advocate who will be with you at every turn and will do everything possible to resolve your problem. Here is why we can help:

  • TAS is an independent organization within the IRS. Our advocates know how to work with the IRS.
  • Our services are free and tailored to meet your needs.
  • We have offices in every state, the District of Columbia, and Puerto Rico.

If you think TAS can help you, call your local advocate, whose number is in your local directory and at, or call us toll-free at 877-777-4778. You can also file IRS Form 911 (PDF), Request for Taxpayer Advocate Service Assistance (And Application for Taxpayer Assistance Order) with TAS, or ask an IRS employee (in person or over the phone) to complete the form on your behalf.

TAS also handles large-scale or systemic problems that affect many taxpayers. If you know of one of these broad issues, please report it to us through our Systemic Advocacy Management System.

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Page Last Reviewed or Updated: October 09, 2014