e-help Desk Toll-Free Number
e-help Desk assists tax professionals such as Enrolled Agents, Reporting Agents, Electronic Return Originators, Certified Public Accountants, Software Developers, and Transmitters with non-account related questions and issues concerning e-products.
e-help Desk Toll Free Number
Note: Callers who are outside of the 50 U.S. States and/or U.S. Territories should use the International phone number: 1-512-416-7750.
Taxpayers who file their returns electronically using a tax preparer or online software should not be referred to the e-help Desk. Taxpayers must call Customer Service at 1-800-829-1040.
The e-help Desk assistors support IRS e-file Individual and Business, EFTPS, SAM, and e-services customers.
Due to Budget restrictions for 2015, extended weekday hours, Saturday service and President’s Day service will not be available. The e-help desk will continue to provide service during the hours listed below. We apologize for any inconvenience this may cause you.
Hours for the e-help desk (peak season - January 19, 2015 - April 17, 2015)
|Monday thru Friday||6:30 AM - 6:00 PM Central Time|
| Monday, January 19, 2015
(Martin Luther King Jr. Day)
| Monday, February 16, 2015
|Wednesday, April 15, 2015||6:30 AM - 6:00 PM Central Time|
Hours for the e-help desk (non-peak)
|Monday thru Friday||6:30 AM - 6:00 PM Central Time|
What Products does the e-help Desk support?
e-Services: a suite of web-based products that allows third parties and payers to conduct business with the IRS electronically.
Registration: establishes an electronic account which enables individuals to login, apply for, and use e-services products.
IRS e-file Application: allows a business or organization to become an Authorized e-file provider to participate in the e-file program.
Taxpayer Identification Number (TIN) Matching: enables authorized payers (firms who withhold or make specified payments to the IRS) to verify a TIN and name combination.
Transcript Delivery System (TDS): allows the tax preparer to request transcripts and Wage and Income documents from the IRS.
e-file: an electronic submission of taxpayer return data
Individual returns: filing any of the Form 1040 family of returns and associated forms and schedules and the processing of electronic payments attached to the return.
Employment and Fiduciary returns: filing of Forms 940, 941, 944, and 1041.
Business returns: filing of Forms 720, 1065, 1065-B, 1120, 1120-F, 1120-S, 2290, 7004, and 8849.
Exempt Organizations information returns: filing of Forms 990, 990-EZ, 990-PF, 1120-POL, 8868, 7004, and 990N e-Postcard.
Participants Acceptance Testing System (PATS), Assurance Testing System (ATS), and Business Acceptance Testing System (BATS): testing required for software developers and transmitters who transmit individual and business returns to the IRS.
Who Must e-file?
e-file Requirement for Tax Return Preparers: The law requires tax return preparers and firms who reasonably expect to file 11 or more covered returns in calendar year 2013 and thereafter, to e-file the returns they prepare and file. For 2013, covered returns are Forms 1040, 1040A, 1040EZ, and 1041. If this requirement will cause an undue hardship, apply for a waiver by completing Form 8944, Preparer e-file Hardship Waiver Request. For more
information, go to www.irs.gov, keyword ‘e-file requirement’.
Excise Tax Filers of Form 2290, Heavy Highway Vehicle Use Tax Return, who register 25 or more vehicles for any taxable period.
Corporations and Tax-Exempt Organizations who file Forms 990, 1120, 1120F, and 1120S have assets of $10 million or more, and who file at least 250 returns annually. These returns include income tax, excise tax, employment tax, and information returns such as Forms W-2 and 1099.
Private Foundations and Charitable Trusts who file at least 250 returns annually (including Forms W-2, 1099, and others).
Partnerships with more than 100 partners.
Tools and Tips for Authorized IRS e-file Providers
Need to know where to transmit individual e-file returns? Refer to Part 1 of Publication 1346, Electronic Return File Specifications for Individual Income Tax Returns. Go to www.irs.gov, keyword ‘Pub 1346’.
Subscribe to Quick Alerts to receive valuable and important e-file information throughout the filing season. Go to www.irs.gov, keyword ‘Quick Alerts.
Contact your state e-file coordinator to take advantage of filing Federal and State returns at the same time. Go to www.irs.gov, keyword ‘federal/state e-file’.
Avoid the most common e-file processing errors for individual tax returns by searching ‘common error reject codes’ at www.irs.gov.
Update an e-file Application within 30 days of any change to prevent an Electronic Filing Identification Number (EFIN) from being deactivated. Refer to Publication 3112, IRS e-file Application and Participation, for rules and requirements for participation in IRS e-file. Go to www.irs.gov, keyword ‘Pub 3112’.
Order or download the following publications from www.irs.gov:
- Pub 1345 - Handbook for Authorized IRS e-file Providers of Individual
Income Tax Returns
-Pub 2043 - IRS Refund Information Guidelines for the Tax Preparation Community
Report suspected tax fraud activity by completing Form 3949A, Information Referral, at www.irs.gov, keyword ‘Form 3949A’, or by calling the Tax Fraud Hotline at 800-829-0433.