22.30.1  Stakeholder Partnerships, Education and Communication

Manual Transmittal

August 22, 2012

Purpose

(1) This transmits revised IRM 22.30.1, Wage and Investment Outreach Procedures, Stakeholder Partnerships, Education and Communication.

Material Changes

(1) IRM 22.30.1 was significantly restructured based on the SPEC functional organization.

(2) Various editorial changes were made throughout the IRM. SPEC Headquarters functional references changed from Program Management to Strategy and Program Management (SPM); Oversight and Analysis (OA) to Oversight, Products and Quality (OPQ); from Education and Product Development (EPD) to Products, Systems and Analysis (PSA); National Relationship Partnerships to National Partnerships (NP). References to Information Technology Asset Management System (ITAMS) were changed to Knowledge, Incident/Problem Service, and Asset Management (KISAM).

(3) IRM 22.30.1.1.4.2 added content SPEC Weekly and Monthly reports.

(4) IRM 22.30.1.1.4.7, added content on VITA/TCE Return Preparation Accuracy, (formally VRPP Quality Rating).

(5) IRM 22.30.1.2.5, Revised information on the Quantity Needs Survey.

(6) IRM 22.30.1.2.7 (3) Added necessary forms for Product Ordering.

(7) IRM 22.30.1.3, Revised name to clarify two components of the Volunteer Return Preparation Oversight.

(8) IRM 22.30.1.3.1.1.1, Deleted section on Facilitated Self Assistance. Covered in IRM 22.30.1.3.1.1.11, Facilitated Self Assistance Model for VITA and TCE Program.

(9) IRM 22.30.1.3.6, Deleted section on Administration of Volunteer Programs.

(10) IRM 22.30.1.3.7.1.6, Revised information on Certification Requirements and Testing for Volunteers Training.

(11) IRM 22.30.1.3.7.1.12, Revised information on Volunteer Standards of Conduct Training to clarify application.

(12) IRM 22.30.1.3.7.2, Filing Season Readiness (FSR) Training Requirements (SPEC Employees) added and updated to clarify FSR Training requirements for SPEC employees.

(13) IRM 22.30.1.3.10.2, Revised section on Prior Year Return Preparation to clarify applicable years that can be prepared and/or filed electronically.

(14) IRM 22.30.1.3.9.3, Materials for Ordering Supplies content was updated and moved to IRM 22.30.1.1.5.

(15) IRM 22.30.1.3.10.5, Added new section on Financial Education and Asset Building (FEAB).

(16) IRM 22.30.1.3.9.4, Budget codes for VITA were deleted.

(17) IRM 22.30.1.3.10.4.1, Purpose of Virtual VITA/TCE content was moved to IRM 22.30.1.3.1.1.2.

(18) IRM 22.30.1.3.10.4, Preparing Returns using Virtual VITA/TCE content was moved to IRM 22.30.1.3.1.1.3.

(19) IRM 22.30.1.3.10.4.2, Intake Sites content was moved to IRM 22.30.1.3.1.1.4.

(20) IRM 22.30.1.3.10.4.3, Preparation Sites content was moved to IRM 22.30.1.3.1.1.5.

(21) IRM 22.30.1.3.10.4.4, Types of Returns Prepared content was moved to IRM 22.30.1.3.1.1.6.

(22) IRM 22.30.1.3.10.4.5, title was changed from Return Preparation Process to Virtual Return Preparation Process and content moved to IRM 22.30.1.3.1.1.7.

(23) IRM 22.30.1.3.10.4.6, title was changed from Process Approval to Virtual Site Process Approval and content moved to 22.30.1.3.1.1.8.

(24) IRM 22.30.1.3.10.4.7, Measured Results content was moved to IRM 22.30.1.3.1.1.9.

(25) IRM 22.30.1.3.10.5, Preparing Returns Using the Facilitated Self Assistance (FSA) Model was moved to IRM 22.30.1.3.1.1.10.

(26) IRM 22.30.1.3.10.5.1, title was changed to Facilitated Self Assistance Model for VITA and TCE Program l. Content was moved to IRM 22.30.1.3.1.1.11.

(27) IRM 22.30.1.3.10.5.2, Types of Facilitated Self Assistance Program content was moved to IRM 22.30.1.3.1.1.12.

(28) IRM 22.30.1.3.10.5.3, Territory Required Actions for Facilitated Self Assistance content was moved to IRM 22.30.1.3.1.1.13.

(29) IRM 22.30.1.3.10.4.5.1, Deleted section on Quality Site Requirements. Covered in new IRM 22.30.1.3.13.1, VITA and TCE Quality Site Requirements (QSR)

(30) IRM 22.30.1.3.10.4.5.2, Deleted, Security Provisions. Covered in IRM 22.30.1.4.1.

(31) IRM 22.30.1.3.13, Moved section on Quality Review Process from IRM 22.30.1.3.13.

(32) IRM 22.30.1.3.13, Measures Reporting contents were moved to IRM 22.30.1.1.4.

(33) IRM 22.30.1.3.13.1, Moved section on VITA and TCE Quality Site Requirements (QSR) from IRM 22.30.1.3.13.1 to start the quality review process and precede any discussion on review types.

(34) IRM 22.30.1.3.13.2, Data Dictionary content was moved to IRM 22.30.1.1.4.3.

(35) IRM 22.30.1.3.13.3, Return Prepared Taxpayer Contacts content was moved to IRM 22.30.1.1.4.4.

(36) IRM 22.30.1.3.13.4, Number of Sites content was moved to IRM 22.30.1.1.4.5.

(37) IRM 22.30.1.3.13.5, Number of Volunteers, (Form 13206, Volunteer Assistance Summary Report) content was moved to IRM 22.30.1.1.4.6.

(38) IRM 22.30.1.3.13.8, Added new section on Post Filing Season Reviews.

(39) IRM 22.30.1.3.13.10, Revised section on SPEC Shopping to clarify methodology and process.

(40) IRM 22.30.1.3.15, Revised section on TIGTA Shopping Review, contents, and purpose were moved to IRM 22.30.1.3.13.11.

(41) IRM 22.30.1.3.18, Disaster Relief, content was moved to IRM 22.30.1.1.5 and updated with a link to IRM 25.16.

(42) IRM 22.30.1.3.21, Record Retention Requirements and all information was updated with link to IRM 1.15. Content was moved to IRM 22.30.1.1.6.

(43) IRM 22.30.1.3.21, What is a Federal Record, contents were deleted.

(44) IRM 22.30.1.3.21, What is a Non-Record, contents were deleted.

(45) IRM 22.30.1.3.21, What Records Are Covered, contents were deleted.

(46) IRM 22.30.1.4.1.4, Added new section on Identity Theft.

(47) Modified Eligibility Standards section IRM 22.30.1.5.3.1 to add (j) to state, "must be registered in Grants.gov."

(48) IRM 22.30.1.5.3.1 (2), Modified Grant Program Overview section Tax Counseling for the Elderly to add the "minimum Federal returns to be accomplished for the grant" statement.

(49) Added IRM 22.30.1.5.3.5.1, Corporate Felony Convictions.

(50) Added IRM 22.30.1.5.3.5.2, Trafficking Victims Protection Act of 2000.

(51) IRM 22.30.1.5.5.3, modified Ranking Panel Evaluation of Application Packages section to add (3) to state, "TCE and VITA technical ranking evaluations will be conducted virtually. (from the post of duty of the respective evaluator).

(52) IRM 22.30.1.5.5.4.2 (6), modified Volunteer Income Tax Assistance Grant section to include the Sustainability and Growth Strategy criteria and its sub-criteria.

(53) IRM 22.30.1.5.7.3, content on Privacy and Confidentiality were deleted.

(54) IRM 22.30.1.5.8.1, content on SPEC Headquarters Office Responsibilities were edited.

(55) IRM 22.30.1.5.8.2, content on SPEC Area Office Responsibilities were edited.

(56) IRM 22.30.1.5.8.3, content on SPEC Territory Office Responsibilities were edited.

(57) IRM 22.30.1.10, Revised section on partner survey to clarify HQ and contractor roles.

(58) IRM 22.30.1.11, Communication Guidelines for SPEC Employees, content was moved to IRM 22.30.1.1.7.

(59) IRM 22.30.1.12, SPEC Awards Program content was moved to IRM 22.30.1.1.8.

(60) IRM 22.30.1.12.1, Nomination and Selection Process, content was moved to IRM 22.30.1.1.8.1.

(61) IRM 22.30.1.12.1.1, Writing an Effective Award Nomination content was moved to IRM 22.30.1.1.8.1.1.

(62) IRM 22.30.1.12.2, SPEC Awards content was moved to IRM 22.30.1.1.10.2.

(63) IRM 22.30.1.12.2.1, SPEC Leadership Awards content was moved to IRM 22.30.1.1.8.2.1.

(64) IRM 22.30.1.12.2.2, SPEC Partnership Award, content was moved to IRM 22.30.1.1.8.2.2.

(65) IRM 22.30.1.12.2.3, SPEC Achievement Award content was moved to IRM 22.30.1.1.8.2.3.

(66) IRM 22.30.12.2.4, SPEC Territory of the Year Award content was moved to IRM 22.30.1.1.8.2.4.

Effect on Other Documents

IRM 22.30.1, dated September 16, 2011 (effective October 1, 2011) is superseded. The following IRM Procedural Updates (IPU's), issued from November 30, 2011 through May 8, 2012, have been incorporated into this IRM: SERP IPU 11U1879, 11U2034, 12U0227, 12U0658, and 12U1010.

Audience

All Stakeholder Partnerships, Education and Communication (SPEC) employees and managers.

Effective Date

(10-01-2012)

Michael C. Beebe
Director, Stakeholder Partnerships, Education and Communication
Wage and Investment Division

22.30.1.1  (10-01-2012)
What is Stakeholder Partnerships, Education and Communication

  1. Stakeholder Partnerships, Education and Communication (SPEC) is the outreach and education function of IRS Wage and Investment (WI) Division. SPEC’s mission is to assist taxpayers in satisfying their tax responsibilities by building and maintaining partnerships with key stakeholders who also seek to create and share value by informing, educating, and communicating with our shared customers.

  2. SPEC achieves its mission by combining resources and goals with other organizations for better access to lower income populations in local communities. This approach is known as a "leveraged" approach. That is, it places an emphasis on partner involvement and introduces relationship management as a key element in its operations.

  3. SPEC’s partners are organizations of all types—corporate, faith-based, non-profit, educational, financial, and government—that share the same customer base as SPEC. SPEC’s customers are people who file individual income tax returns (Form 1040).

  4. Community coalition members work together to help lower income people in their own neighborhoods. As such, the coalitions have greater access to taxpayers, higher potential for expanded resources, and own the important intangibles of taxpayers’ credibility and trust. By working with the coalitions, SPEC is able to more effectively achieve its mission.

  5. SPEC uses a three-pronged approach to serving the WI taxpayer: Tax Education (Outreach), Tax Preparation, and Financial Education and Asset Building.

    1. Tax Education - Partners often reach out with helpful tax information to people who can benefit from it. Partners in coalitions educate families about tax issues like the Earned Income Tax Credit (EITC), filing responsibilities, and locations of tax assistance, among others.

    2. Tax Preparation - Working together to help people get their tax returns prepared is the second component of SPEC’s approach. SPEC’s well known volunteer tax preparation programs (Volunteer Income Tax Assistance (VITA) and Tax Counseling for the Elderly (TCE)) draw eager responses from community leaders who have common goals and customers.

    3. Financial Education and Asset Building - Encouraging financial responsibility is the third component of SPEC’s three-pronged approach to coalition building. SPEC and its partners educate low income taxpayers to asset-building opportunities by collaborating to provide taxpayers with the information, knowledge and skills needed to evaluate their financial options and make informed financial decisions. IRM 22.30.1.3.10.5.

  6. In conjunction with partner organizations, SPEC sponsors several programs that are designed to reach the WI taxpayer from the high school level to retirement age with information and tax return assistance.

  7. SPEC programs are in compliance with § 504 of the Rehabilitation Act of 1973, which states that the IRS has a legal obligation to ensure that taxpayers with disabilities have an equal opportunity to participate in or enjoy the benefits of an IRS activity or program.

22.30.1.1.1  (10-01-2011)
Acronyms and Abbreviations

  1. The following is a list of commonly used acronyms and abbreviations in SPEC. Additional acronyms are defined within this IRM or may be obtained from the Acronyms Database located at http://rnet.web.irs.gov/km/AcronymsDB/commonacronyms.asp.

    Acronyms and Abbreviations Description
    E-Filing Electronic Filing
    E-Services Electronic Services
    EITC Earned Income Tax Credit
    FMR Field Media Relations
    HQ Headquarters
    IMT Inventory Management Tool
    NAB National Asset Building
    PBT Process Based Training
    PLA Property Loan Agreement
    QNA Quantity Needs Assessment
    QNS Quantity Needs Survey
    SL Stakeholder Liaison
    TCE Tax Counseling for the Elderly
    VITA Volunteer Income Tax Assistance

22.30.1.1.2  (10-01-2011)
SPEC Business Model - Concept of Operations (ConOps)

  1. The SPEC Business Model – Concept of Operations (ConOps) has five guiding principles. Four of the five principles listed in the ConOps are aligned with the IRS objectives under Goal #1- Improve service to make voluntary compliance easier. The fifth principle is one of the IRS objectives under the Strategic Foundations – Invest for High Performance. The SPEC Guiding Principles are:

    • Incorporate taxpayer perspectives to improve all service interactions

    • Expedite and improve issue resolution across all interactions with taxpayers, making it easier to navigate the IRS

    • Provide taxpayers with targeted, timely guidance and outreach

    • Strengthen partnerships with tax practitioners, tax preparers, and other third parties in order to ensure effective tax administration

    • Make the IRS the best place to work in government

  2. Each guiding principle also has significant actions to help the organization realize its mission.

22.30.1.1.3  (10-01-2012)
Organizational Structure

  1. For information on SPEC's organization structure, see IRM 1.1.13, Wage and Investment Division.

22.30.1.1.4  (10-01-2012)
Measures Reporting

  1. The official annual SPEC count of sites and local partners will be determined by the PSA group as of February 15th or the first business day thereafter if February 15 falls on a weekend or holiday.

    Note:

    This does not change the requirement that all active sites must be entered into the SPEC Total Relationship Management (SPECTRM) management information system by January 15th annually.

  2. The official annual number of national partners and Coalitions will be determined by the National Partnerships (NP) group. The source of all of this data will be contained and extracted in SPECTRM except for the number of Coalitions, which will be extracted from The Point, until SPECTRM has the capability to capture this data.

  3. SPEC Headquarters submit a SPEC Weekly Filing Season and monthly Program Activity Code (PAC 1C) Report as directed by the Customer Assistance Relationships and Education (CARE) Headquarters Office:

    • The monthly and cumulative planned data is provided for the current year via PAC 1C report

    • Monthly and cumulative fiscal year data is provided for the current year and the previous two years via PAC 1C report

    • Cumulative performance data that is more or less than 10 percent of the previous year's performance and/or current year cumulative target required anomaly statements

  4. SPEC uses the following methodology to calculate Number of Returns Prepared by Volunteer Return Programs

    • SPEC uses two sources to capture number of returns prepared by Volunteer return programs. The source for paper and FSA prepared returns is the SIDN report and the source for e-file returns is the ELF 1541 report

    • Fiscal Year returns are calculated by the sum of paper returns from the Site Identification Number (SIDN) report and e-file returns from ELF 1541 report FSA returns are generated from the SIDN report (paper and Efile) for the periods October 1 through December 31 plus calendar or filing season period January 1 to September 30

    • The calculation for the number of paper and e-filed returns for the period October through December requires an additional step since the IMF report is cumulative for period January 1 to December 31 and the ELF 1541 report is cumulative for period January 1 to October 20. The number of paper returns for the period October 1 to December 31, 20xx is calculated by subtracting the cumulative number of returns to September 30, 20xx from the cumulative number of return to December 31, 20xx. The number of e-file returns for the period October 1, 20xx to October 20, 20xx is calculated by subtracting the cumulative number of returns to October 20, 20xx

      Note:

      Note: Fiscal Year is October 1 September 30. Calendar year is from January 1 through December 31.

    How to calculate total number of returns for calendar and fiscal years Methodology
    How to calculate the total number of returns filed is the sum of paper and e-file returns filed Number of e-file Returns for FY xx (plus) the Number of paper Returns for FY xx (plus) total Number of FSA Paper/Efile Returns for xx (=) equals the total number of returns prepared Fiscal Year xx
    How to calculate Fiscal Year E-file Returns is sum of returns filed from October 1 through December 31 and January 1 through September30 E-file returns filed from October 1, to October 20, (plus) e-filed returns from January 1, to September 30, (=) the Number of e-file Returns for Fiscal Year xx
    How to calculate Fiscal Year paper Returns is sum of returns October through December and January to September 30 Paper returns filed from October 1, to December 31, (plus) Paper returns filed from January 1, to September 30, (=) number of paper returns filed for Fiscal Year.
    How to calculate Calendar Year E-file Returns is sum of returns filed from January through September 30 E-file returns filed from January 1, to September 30, (=) the Number of e-file Returns for Calendar Year xx.
    How to calculate Calendar Year paper Returns is sum of returns from January to September 30 Paper returns filed from January 1, to September 30, (=) number of paper returns filed for Calendar Year.

  5. There are 3 External Measures shown on Weekly Measures and Monthly PAC 1C report

    • Outcome Measures: Percent of Returns Prepared Electronically by SPEC Volunteers

      Note:

      This measure reflects the percentage of individual (Forms 1040, Form 1040A and Form 1040 EZ) return transmitted electronically by SPEC partners and Volunteers. Anticipate percentage of e-file returns to decrease slightly as more paper returns are processed.

    • Output Measure: Number of Returns Prepared

    • Balanced Measures: Surveys are administered annually by the following surveys: Partner Satisfaction (Formerly Local Partner Satisfaction) and Partner Dissatisfaction (Formerly Local Partner Dissatisfaction)

      Note:

      VITA/TCE Return Preparation Accuracy (formerly VRPP Quality Rating): SPEC employees will continue to conduct shopping and return reviews. To measure the accuracy of volunteer return preparation at VITA/TCE sites is also calculated using shopping and return reviews. Return preparation quality is determined through on-site reviews of completed returns. These reviews determine the application of tax law by comparing a customer prepared questionnaire (Intake Sheet) to the filing status, dependents, and EITC application on the return.

  6. SPEC Weekly/Monthly Reports Guidelines.

22.30.1.1.4.1  (10-01-2012)
Program Performance and Reporting

  1. The sections that follow provide guidance on SPEC Programs and reporting procedures.

22.30.1.1.4.2  (10-01-2012)
SPEC Weekly/Monthly Reports Guidelines

  1. ELF 1541 report – pull the “MIDNIGHT” drain during filing season.

  2. ELF 1541 report – pull the “NOON” during non peak season (5/1/xx-9/30/xx).

  3. For the weekly measures report pull ELF 1541 report on the Monday following the Sunday midnight drain. ELF 1541 report – Area reports are only available on Mondays, Non-Profit Organization Summary Report is available as needed. http://efile.enterprise.irs.gov/efile.asp.

  4. The SIDN report is only available on Tuesday after 6:00pm http://det0190cpsprpt.ds.irsnet.gov/Reports/Pages/Folder.aspx?ItemPath=%2fSIDN+Workbook+II List for IRM 22.30.1.1.4(2).

  5. SPEC Return Production are due weekly by 12 noon on Wednesdays.

  6. PAC 1C – due monthly – refer to CARE monthly due date report.

  7. Update all “HEADER and FOOTERS” on all Excel spreadsheets.

  8. Update all tabs in the Excel spreadsheets.

  9. SPEC weekly report should be routed using the Staff Summary routing slip, requesting the signature of Chief of SPM. The file should include and Executive Briefing – Refer to Sample (The routing procedure may vary depending on the Chief of SPM.)

  10. Post all weekly and monthly reports to the Public Folders.

  11. Last day for access to Tax Wise Reports is Sept. 30.

  12. For assistance with the SIDN report – POC is Kent Sanders 404-338-8765.

  13. For assistance with the ELF 1541 report POC is Janice Faulk 512-460-4562.

  14. Tax Wise – available weekly on Tuesday during filing season and monthly after filing season. Refer to public folder. (Password SPEC123!).

22.30.1.1.4.3  (10-01-2012)
Data Dictionary

  1. The SPEC Data Dictionary lists and defines each of the performance measures by which SPEC tracks and reports its accomplishments externally. The Data Dictionary lists and briefly describes the internal measures, entitled Key Business Indicators, used by SPEC management to gauge the success of SPEC initiatives and to determine how to effectively employ limited resources to best reach SPEC objectives. The SPEC Data Dictionary is available as a reference on SPEC's intranet home page at: http://win.web.irs.gov/spec/docs/Reference/SPECDATADICTIONARY_011410.PDF.

22.30.1.1.4.4  (10-01-2012)
Return Prepared Taxpayer Contacts

  1. SPEC will only obtain the number of returns prepared at volunteer tax preparation sites from the IMF or CADE2 Report, Site Identification Workbook, and the ELF (Electronic Filing System) 1541 Report. These reports provide the total number of paper and electronic returns filed by SPEC's volunteer programs.

22.30.1.1.4.5  (10-01-2012)
Number of Sites

  1. SPEC reports the number and location of VITA, Military VITA, TCE, VITA Grant and co-located sites. A site is counted only one time per filing season when the site opens. All tax preparation sites are counted including sites open one-day a week for several weeks during the filing season, appointment only, and sites closed to the general public, etc. All sites, including sites open for one day should be entered in SPECTRM.

    Note:

    All sites, including sites open for one or two days during the filing season, covered by VITA or TCE Grant recipients must be input into SPECTRM.

  2. Sites are classified as either direct or leveraged (indirect). The definitions listed below offer guidance in determining if a tax preparation site is direct or indirect/leveraged. These definitions do not eliminate the use of judgment. Do not focus on one element from the definition for direct sites, such as "provide training" , and conclude that because SPEC provides training to a site that it should be considered a direct site. Each site must be analyzed on its own merit in determining whether it is a direct or indirect/leveraged site.

    • A Direct Site is defined as a site in which a SPEC employee provides site support that includes, but is not limited to, soliciting space, recruitment of volunteers, providing training, installing computers, providing computer trouble-shooting, site management, preparing site reports, overseeing the day-to-day operation, etc. If a SPEC partner only provides space and the IRS does everything else, the site is considered a direct site

    • An Indirect/Leveraged Site is defined as a site in which a SPEC Partner provides site support that includes, but is not limited to, providing the space, recruitment of volunteers, providing training to the volunteers, site management, preparing the site reports, overseeing the day-to-day operations, or a combination of these items, etc. The only services or resources provided by the IRS are relationship management, consultative services, train the trainer classes, tax software for electronic filing, tax content for marketing materials, tax law expertise, and research data to assist in placing sites

      Note:

      All military and TCE tax preparation sites are considered leveraged sites.

22.30.1.1.4.6  (10-01-2012)
Number of Volunteers (Form 13206, Volunteer Assistance Summary Report)

  1. SPEC is required to report the number of volunteers who work at a tax preparation site and/or intake site. This includes volunteers who prepare tax returns as well as the clerical staff, greeter, etc. SPEC is also required to count and report the number and levels of volunteers that were certified.

  2. Partners are required to report the names of all volunteers and dates that the volunteers were certified to the local SPEC territory office by the 3rd business day after the first month that the volunteer reported to the partner's site on Form 13206, Volunteer Assistance Summary Report. Instructions are on the front of Form 13206.

  3. The SPEC territory office records the number of non-AARP volunteers in SPECTRM. The SPEC territory office should choose one of the partner’s tax preparation sites to report all volunteer counts for that partner.

  4. AARP Tax-Aide volunteers are not input on Form 13206. AARP will provide their volunteer information via a listing to the SPEC territory office by the 3rd business day after the end of the month.

  5. Territory Offices must ensure all VITA and non-AARP Form 13206 are input by May 16 to be included in the official number of volunteer count. AARP National will submit AARP’s official number of volunteer count to SPEC Headquarters by May 15.

22.30.1.1.4.7  (10-01-2012)
VITA/TCE Return Preparation Accuracy (formerly VRPP Quality Rating)

  1. The measure of the accuracy of volunteer return preparation at VITA/TCE sites is calculated using shopping and return reviews. Return preparation quality is determined through on-site reviews of completed returns. The review determines the application of tax law by comparing a customer prepared questionnaire (Intake Sheet) to the filing status, dependents, and EITC application on the return.

22.30.1.1.5  (10-01-2012)
Disaster Relief

  1. Disaster Relief Acts are signed by the President of the United States to assist taxpayers affected by natural disasters. A disaster is defined as a grave occurrence having ruinous results. When the President declares a city or county a disaster zone, the IRS will develop guidelines to be followed by all levels of the agency. Based on those guidelines SPEC will establish specific policies and guidelines that will be shared with the areas, territories and partners (i.e. talking points, instructions, SETR codes, etc.)

  2. For more information on Disaster Relief, please refer to IRM 25.16,Disaster Assistance and Emergency Relief.

22.30.1.1.6  (10-01-2012)
Record Retention

  1. For information on Record Retention, please refer to IRM 1.15,The Records and Information Management Program.

22.30.1.1.7  (10-01-2012)
Communications Guidelines for SPEC Employees

  1. These communications guidelines are intended to ensure that all the proper parties are included in decisions involving media interviews and contacts.

    • No SPEC employee should ever contact a media outlet without contacting Field Media Relations (FMR) first

    • No SPEC employee should ever respond to a media inquiry without first talking to your FMR contact. If a SPEC employee is contacted by any media outlet, the employee must first confer with FMR prior to communicating with the media source

    • If a SPEC employee becomes aware of media coverage or media activity that is a result of a partner (partner news release or news conference), then he/she should notify FMR immediately

  2. If SPEC employees have an IRS news release that is outside the normal announcement or publicity of VITA and TCE sites, they must collaborate with WI CL staff for approval. Releases announcing sites can be written locally and distributed without additional clearance. The single point of contact for news release distribution and for all media activity is the local FMR contact. Refer to the table below:

    If Then Then
    You wish to do a news release publicizing a VITA event. You have first checked the SPEC intranet and have not found a template for your situation. WI Communications and Liaison helps you write a news release for this event. Posts templates that have space to add local information on the SPEC intranet site. Field Media Relations helps place the release with national or major media. Handles all incoming media calls and serves as the point of contact for the media on the news release.
    You and your SB/SE Stakeholder Liaison counterpart plan to prepare an e-file news release to promote individual and business e-file through the media locally. WI Communications and Liaison will assist FMR with media inquiries. Consults with SBSE Communications and FMR. Field Media Relations prepares the news release since it crosses divisional boundaries, i.e. WI and SBSE. Also helps market the release to national and major media as appropriate. Handles all incoming media calls and serves as the point of contact for the media on the news release.
    You get a call from any national news outlet asking for an interview regarding your partner coalition. If you are a HQ SPEC employee you should contact WI CL to handle the request. If you are a SPEC field employee you should contact your local FMR to handle the request. These two organizations will handle the inquiry and will contact you if additional information is needed. Generally they will take the inquiry and work the request with National Media Relations.
    You get a call from a local media reporter asking you questions. If HQ SPEC employee you should contact WI CL to handle the request. If you are a SPEC field employee you should contact your local FMR to handle the request.  

22.30.1.1.8  (10-01-2012)
SPEC Awards Program

  1. The SPEC Awards Program is designed to recognize exemplary SPEC employees who have made significant contributions to the SPEC organization. Any employee or manager in SPEC can nominate any other employee or manager in SPEC. Task teams can only be nominated for an Achievement Award.

    Note:

    Entire work groups cannot be nominated for the achievement award as a task team. Also, no self-nominations are accepted.

22.30.1.1.8.1  (10-01-2012)
Nomination and Selection Process

  1. All nomination forms should be submitted by e-mail to SPEC Awards Program. Each nomination write-up must be no more than two pages and must include the following:

    • Name of person making the nomination

    • Name of individual/task team being nominated (if a team, each member must be named and the Chair person must be identified)

    • Narrative which specifically addresses the criteria for the award and why the nominee deserves to be recognized with that particular award

  2. Once all nominations are in, the SPEC Awards Selection Committee will make recommendations to the Director of SPEC for final decision on award winners. Awards will be presented during predesignated meeting. Winners will be featured on The Point, SPEC's web-site SPEC.

  3. The SPEC Awards Selection Committee is composed of:

    • Director, SPEC

    • One Area Director*

    • Three Territory Managers (from areas other than that represented by the area director)

    • Chief, SPM

    • Two Senior Management Readiness Program Candidates

    Note:

    *Members serve a two-year term.

22.30.1.1.8.1.1  (10-01-2012)
Writing an Effective Award Nomination

  1. Your task in writing an award nomination is to let others see why the person you are nominating is so great! You have the opportunity to brag about someone you know, but the catch is that you may use only written words to introduce this person. Your nominee will be visible only through the words you write describing him or her.

  2. Therefore, make every word count. Put yourself in your reader’s shoes. Assume your reader has no knowledge of your nominee’s contribution. Then tell them why your nominee clearly deserves this award.

    • First, identify the criteria - Every time you write something, you have a purpose… whether you’re composing a letter to a friend or writing a novel. When you are writing an award nomination, you will generally have specific criteria to address. These criteria will form the basis of your nomination narrative

      Example:

      The criteria for a SPEC Achievement Award are: 1. Exceptional individual or team effort in support of SPEC’s program goals and objectives, and 2. Creation or development of a major program enhancement or improvement of high value to SPEC.

    • Use strong verbs to address the criteria and to explain accurately how your nominee reflects the criteria. As a rule, prefer words that convey action rather than passive verbs that include derivations of the infinitive "to be" , such as: is, are, were, etc

      Example:

      Weak: Janet was a pioneer in bringing the SPEC partnership model to life in her community. There were a great number of people who came to her presentation.
      Better: Janet pioneered the partnership model in her community. People flocked to her presentation.

    • Show, don’t tell. As much as possible, give examples that illustrate the characteristics you are trying to portray. Let your words evoke a picture. Use sentences that describe situations where your nominee displayed the criteria solicited. Be specific and write down the details that matter

      Example:

      Weak: Mary was instrumental in the development of several volunteer management tools last year.
      Better: Mary recognized that partners needed to recruit volunteers for several jobs. She designed, developed, and created nine individual job descriptions for volunteer opportunities.

    • The narrative should stand alone. Prepare the narrative so that it tells your story, with no other documents attached or necessary

    • Prepare the e-mail. Present a good impression with a finished product that adheres to the requirements set forth by the award guidelines; i.e., use the format, page limit, criteria, etc. specified by the award guidelines

22.30.1.1.8.2  (10-01-2012)
SPEC Awards

  1. The SPEC Awards are:

    • SPEC Leadership Award

    • SPEC Partnership Award

    • SPEC Achievement Award for Individual

    • SPEC Achievement Award for Task Team

    • SPEC Territory of the Year Award

    • SPEC Director's Choice Award

22.30.1.1.8.2.1  (10-01-2012)
SPEC Leadership Award

  1. SPEC's premier award, the Leadership Award, is given to an individual whose leadership attributes are worthy of emulation throughout SPEC. Leadership is not defined by position, but by action. Therefore this award is open to all SPEC employees.

  2. The SPEC Leadership Award is intended to recognize exceptional leadership and is not automatically presented every year.

  3. The SPEC Leadership Award recognizes:

    • Individual action that shapes and leads SPEC into the future

    • Leadership displayed in administration or performance of duty, which distinguished the employee as exceptional in every sense

    • Attributes of a leader that SPEC employees should emulate

    • Ability to recognize an opportunity and lead the organization's response

    • Success in garnering internal support and participation

22.30.1.1.8.2.2  (10-01-2012)
SPEC Partnership Award

  1. The SPEC Partnership Award is given to recognize an individual or small group of employees working to develop a single coalition or initiative and innovation in support of partnership. This award is not intended to recognize initiatives, but rather to recognize innovation, creativity, and effort regardless of the success or failure of the initiative. This award is open to all SPEC employees.

  2. The SPEC Partnership Award is presented annually.

  3. The SPEC Partnership Award recognizes:

    • Individual innovation and creativity in support of partnership

    • Personal initiative, commitment and effort

    • Individual initiatives that yielded lessons learned for SPEC

    • Ability to garner support for a partnership

22.30.1.1.8.2.3  (10-01-2012)
SPEC Achievement Award

  1. The SPEC Achievement Award is given to an individual or Task Team for distinguished acts in support of SPEC's goals and objectives. This award is open to all SPEC employees and task force teams.

  2. The SPEC Achievement Award is presented annually.

  3. The SPEC Achievement Award recognizes:

    • Exceptional individual or team effort in support of SPEC’s program goals and objectives

    • Creation or development of a major program enhancement or improvement of high value to SPEC

22.30.1.1.8.2.4  (10-01-2012)
SPEC Territory of the Year Award

  1. The SPEC Territory of the Year Award is given to an individual territory in recognition of their full support of SPEC's concept of operations, achievement of SPEC strategic business plan objectives and success in implementing the partnership approach. This award is open to all SPEC territories and is selected by the Director of SPEC. No nominations are solicited or accepted for this award.

  2. The SPEC Territory of the Year Award is presented annually.

  3. The SPEC Territory of the Year Award recognizes:

    • Exceptional team effort in support of SPEC's program goals and objectives

    • Strong evidence of effective partnerships reaching and assisting our customers

    • Leadership as a group in support of SPEC

22.30.1.2  (10-01-2011)
Products, Product Development, Evaluation and Ordering Procedures

  1. SPEC’s product lines are:

    • Program, Partnership Development, Site Management and Outreach which includes partnership development, partner and taxpayer outreach life cycle materials and appreciation products. Also included are the volunteer tax preparation and site management products

    • Volunteer Training includes the printed volunteer and facilitator training materials, PowerPoint® presentations, SPEC’s e-learning applications Link and Learn Taxes (LLT) and Understanding Taxes

    • Product Ordering and Forecasting includes products and procedures for ordering materials using various ordering methods—on-line, e-mail, etc

    • Other program products include federal tax forms and publications published by Media and Publications (MP), and Earned Income Tax Credit (EITC), e-file, Individual Taxpayer Identification Number, Title VI products, and etc

22.30.1.2.1  (10-01-2012)
The Product PRO

  1. SPEC shares and solicits product information from employees and other stakeholders through a variety of tools. The Product Professional (PRO) is SPEC’s one-stop intranet site for product information and guidance located at http://win.web.irs.gov/spec/Prod_PRO/spec_product_PRO.htm. The Product PRO conveys the following:

    • Guidance for submitting new product ideas

    • Template for reporting product concerns

    • Product ordering procedures and tools

    • Shipping and tracking information for the printed training materials

    • Compilations of product and Volunteer Quality Tax Alerts

    • Product forecasting guidance

    • Comprehensive listings of SPEC’s products for internal and external use

  2. In addition to the Product PRO, SPEC utilizes the direct web-based survey tool, SPEC Direct, to obtain feedback from employees on planned product enhancements.

22.30.1.2.2  (10-01-2012)
Product Development and Production Planning

  1. SPEC and MP join forces in February/March of each year to discuss and reach agreement on product production plans for the upcoming filing season. The meeting which includes representatives from the Offices of Printing and Distribution takes place in Atlanta. From May through August SPEC and partner teams convene to assist in updating and revising products and processes.

22.30.1.2.3  (10-01-2007)
New Product Ideas and Concerns

  1. Employees are encouraged to use the links under "Requesting New Products" or "Reporting Product Concerns" on the Product PRO to suggest new products and revisions to current products throughout the year. The "Reporting Product Concern" procedures in the Product PRO should be used to express concern about the design, accuracy, usefulness and timeliness of any SPEC or IRS product used by employees and partners. The guidelines in each procedure contain local, area, and HQ approval requirements, including timeframes for actions/feedback required from all parties involved the process.

22.30.1.2.4  (10-01-2012)
Product Forecasting and Inventory Management

  1. Product forecasting and inventory management ensures adequate inventory is projected and available for partners and employees to successfully execute their program goals. The Quantity Needs Survey (QNS) team assists SPEC in projecting printed product requirements for the upcoming program year; monitoring local and HQ usage against projections based on data in the annual QNS and assisting in resolving inventory issues.

22.30.1.2.5  (10-01-2012)
Quantity Needs Survey

  1. Each summer, SPEC administers the Quantity Needs Survey (QNS) to obtain requirements from offices and partners for products. The QNS Team administers the survey during the summer and monitors usage against projections from October through March using the Inventory Management Tool (IMT). The process and procedure for administering the QNS are updated annually and conveyed on the Product PRO. The survey covers the 12 month period from September 1 through August 31.

  2. The QNS monitors training product ordering information from the National Distribution Center (NDC) and the Computer Assisted Publishing System (CAPS). The QNS is designed to determine if the goals set forth in the SPEC Program Letter are reached and to improve the overall process. The QNS team may convene to:

    • Assess successes and challenges

    • Compile the data from the survey

    • Identify products for the IMT

    • Recommend process improvements to management

    • Establish timelines and implementation/execution plans for administering, monitoring and managing the process

  3. In addition to the data from the NDC and CAPS systems, the team considers concerns raised by management and employees when determining how to administer and manage the process for the upcoming filing season.

22.30.1.2.6  (10-01-2011)
The Inventory Management Tool

  1. The IMT is designed to monitor the usage of "critical" SPEC products to avoid out-of-stock situations during the filing season and/or the critical usage period for the product. Each office submits ordering information on a monthly basis to the QNS team member for their area. In addition to curtailing out-of-stock situations, the information is compiled into a monthly management information report. The report provides a snap shot of product usage against projections. Each QNS team member shares the data with the applicable territory and area director.

  2. The local IMT report covers monthly usage and is submitted to the area office by the 6th of each month. The information is compiled and submitted to HQ by the 15th of each month beginning in November. The first reports submitted to HQ represent order information from September through October for each area. The IMT may not reflect all orders and/or adjustments to orders listed on the report. The Quantity Needs Assessment (QNA) is the basis for determining if the QNS goal set forth in the SPEC Program Letter is reached each year.

22.30.1.2.7  (10-01-2012)
Product Ordering

  1. SPEC on-line ordering application via CAPS and e-mail ordering are the most preferred methods for ordering materials. The guidelines are revised annually and are posted on the Product PRO.

  2. The on-line ordering application is normally available from September 1st through June 30th of each year. During the months of July and August the system is taken off-line for the annual database review and system enhancements and maintenance effort. The database review consists of territory and HQ personnel confirming the accuracy of the address information for each account and removing duplicate account information when needed. The programmers remove accounts with no activity and archive the prior year’s data.

  3. Products can be ordered throughout the year by using Form 2333X, Form 2333TE, or Form 2333V. Select the appropriate form(s) based on the product(s) being ordered.

22.30.1.2.8  (10-01-2011)
Product Availability

  1. Detailed information about the availability of products for training, volunteer tax preparation, quality improvement, etc., are provided in the Status-At-A-Glance report on the Product PRO. Information is also provided in the Product Alerts section of the Product Pro web-site, located at http://win.web.irs.gov/spec/Prod_PRO/spec_product_PRO.htm. The printed training products are normally available in late November while the site materials begin arriving in bulk at the NDC from October to mid-December. Outreach products are normally available throughout the year. Electronic files of the products are available in the product repository, and many of the printed products are posted on the IRS web-site for partner access. The e-learning applications LLT and Understanding Taxes (UT)) are available with new tax law in November and December, respectively on the IRS web-site.

22.30.1.2.9  (10-01-2012)
Who to Call for Product Assistance

  1. Each Area office has identified personnel for territory employees to contact for product assistance (whenever possible questions should be directed to these individuals). The specific area contact should be included in all e-mail correspondence to the Product, Systems and Analysis (PSA) staff. All SPEC products are listed in the Product PRO web-site, located at http://win.web.irs.gov/spec/Prod_PRO/spec_product_PRO.htm. under "Publishing Plans" . The Product PRO contains links to the product repository which is Media and Publications' site for official information about all published and controlled IRS products. The Product PRO includes an electronic file of the product, a description of the product, and the name and phone number of the product owner, etc. The links to the product repository are in the Product-Status-at-A-Glance report information and the various product listings in the Product PRO.

22.30.1.3  (10-01-2012)
Volunteer Return Preparation Overview

  1. Organizations (for profit and not for profit), employers and individuals (referred hereinafter as partners) all across America share a commitment to public service and partner with the IRS to provide free tax preparation to the under-served populations in local communities. SPEC Headquarters (HQ) enters into memorandum of understanding (MOU) with National Organizations to create National partnerships. Local organizations not affiliated with a national partner are approved by SPEC Territory Manager through, Form 13533, Sponsor Agreements. The targeted audiences for these free tax preparation services includes taxpayers with low-to-moderate income (defined by the EITC threshold), persons with disabilities, elderly, and limited English proficiency (LEP).

  2. The objective of the volunteer programs is to provide federal and state (where appropriate) tax preparation services, free of charge. These services are provided by volunteers who are certified by the IRS through passing a test with a score of 80 percent or higher. Volunteers work for IRS partners. Partners are responsible for ensuring the volunteers adhere to all IRS Quality Site Requirements (QSR).

  3. Volunteer sites are located in geographic areas consistent with the targeted audience populations. SPEC offices, in conjunction with partners, determine the optimum location for volunteer sites by utilizing existing research, including census data, to identify the largest concentrations of the targeted population.

  4. The volunteer return preparation programs are limited in scope to specific tax law topics. The scope of the volunteer programs can change periodically depending on IRS and legislative change. Therefore, to ensure volunteers only prepare returns within the scope of the volunteer program refer to Publication 4012, Volunteer Resource Guide, for a list of the latest tax law topics. Volunteers who adhere to Quality Site Requirements(QSRs) and prepare returns only within scope of the volunteer return preparation program are protected under the Volunteer Protection Act of 1997.

22.30.1.3.1  (10-01-2012)
Volunteer Return Preparation Components

  1. There are two components of SPEC Volunteer Return Preparation Programs. These components are:

    • Volunteer Income Tax Assistance (VITA)

    • Tax Counseling for the Elderly (TCE)

22.30.1.3.1.1  (10-01-2012)
Volunteer Income Tax Assistance (VITA)

  1. Since the implementation of the VITA program in 1969, thousands of volunteers have provided free tax assistance and prepared millions of U.S. Federal and State tax returns. The targeted population for VITA services includes individuals with low-to moderate-income (defined by the EITC threshold), persons with disabilities, elderly, and LEP. The VITA program is vital to delivering service to those taxpayers who most need tax assistance and cannot afford the services of a paid preparer.

    Note:

    VITA volunteers can use software to prepare a return for themselves or family member and friends without income or tax law scope limitations.

  2. The Military is also a partner in the VITA Program. The Armed Forces Tax Counsel (AFTC) consists of the tax program coordinators from the Army, Air Force, Navy, Marine Corps, and Coast Guard. The AFTC oversees the operation of the military tax programs worldwide, and serves as the main conduit for outreach and free tax preparation to military personnel and their families.

22.30.1.3.1.1.1  (10-01-2012)
Virtual VITA/TCE

  1. The Virtual VITA/TCE (formerly Alternative VITA/TCE Model and Alternative Rural Method) approach uses the same process as traditional VITA/TCE except that the preparer and taxpayer are not face-to-face. Technology such as internet, fax and video is used to connect the volunteer preparer and the taxpayer. Although suitable for rural environments where it is difficult to build a traditional VITA site, this approach can be used in urban settings to provide a free alternative to qualified taxpayers.

22.30.1.3.1.1.2  (10-01-2012)
Purpose of Virtual VITA/TCE

  1. Procedures were developed to assist partners with consistent instructions for operating a free, Virtual VITA/TCE site, to assist low income taxpayers in addition to the procedures already established for the operation of a Traditional VITA and TCE site.

  2. In traditional VITA and TCE sites, a certified volunteer is required to conduct face-to-face interviews with taxpayers as their returns are prepared, quality reviewed and e-filed. This is the optimum method of volunteer tax preparation.

  3. In an effort to increase the amount of free tax preparation provided to all eligible taxpayers, the VITA and TCE Site requirements were expanded to address the needs of partners and taxpayers. In cases where the use of a traditional VITA and TCE site may not be practical, SPEC partners may use an Virtual VITA/TCE Model.

  4. SPEC proposes a model that advocates two organizations/sites partner to provide VITA and TCE services through the incorporation of two components:

    • Intake Site

    • Preparation Site

22.30.1.3.1.1.3  (10-01-2012)
Preparing Returns Using Virtual VITA/TCE

  1. There are many reasons all eligible taxpayers are not able to take advantage of the free VITA and TCE. In some cases, partners have distinct challenges trying to operate traditional free tax preparation sites for a variety of reasons; including the lack of certified volunteers, equipment, current IRS regulations and travel funding. In other instances, the taxpayer is not able to access a traditional VITA and TCE site.

  2. SPEC wants to ensure that all eligible WI taxpayers are receiving all the tax credits and benefits to which they are entitled. In order to reach all eligible WI taxpayers, SPEC expanded previously issued guidance on the Alternative Rural Method to apply to all sites that would benefit from this model.

  3. The “Virtual VITA/TCE Model” uses the same process as traditional VITA/TCE except that the preparer and taxpayer are not face-to-face. Technology (i.e. internet, fax, video, etc.) is used to connect the volunteer preparer and the taxpayer.

22.30.1.3.1.1.4  (10-01-2012)
Intake Site

  1. The Intake Site can be located in a rural area or in a location where taxpayers cannot access a traditional site. No tax returns will be prepared at the Intake Site. Any volunteer, IRS-certified or non-IRS-certified, will review the taxpayer’s proof of identity and source documents and initiate the intake process by providing the taxpayer with Form 13614 - C, Intake and Interview Sheet (IRS or partner created and approved) to complete.

  2. Non-certified volunteers cannot provide any tax advice to the taxpayer and should advise the taxpayer to discuss any concerns with an IRS-certified volunteer. The Intake Site may fax, e-mail, scan or mail copies of the taxpayer’s documents necessary for preparation of the tax return at the Preparation Site.

  3. IRS-certified volunteers, located at the Intake Site, can conduct a face-to-face interview and quality review with the taxpayer. The Intake Site volunteer will fax, e-mail, scan or mail copies of the taxpayer’s necessary documents to the Preparation Site for preparation of the tax return. In these cases, the return is prepared by the Preparation Site in order to e-file the tax return.

22.30.1.3.1.1.5  (10-01-2012)
Preparation Site

  1. The Preparation Site may be located in a more populated or centralized area. This site location may prepare tax returns:

    • Using the Traditional Tax Preparation Model with taxpayers present

    • Using the Virtual VITA/TCE Model by partnering with an Intake Site

  2. IRS-Certified volunteers at the Preparation Site will review the taxpayer’s documents (faxed, e-mailed, scanned or mailed from the Intake Site) to prepare the tax return. The IRS-certified volunteer will call the taxpayer and conduct the interview while verifying the information included on Form 13614-C, Intake and Interview Sheet. The certified volunteer may or may not keep the taxpayer on the phone while the return is prepared. However, they will complete the return based on the information received and the taxpayer’s interview.

  3. Once the certified volunteer completes the return, it must be faxed, e-mailed, scanned or mailed back to the Intake Site or directly to the taxpayer for their review. After the taxpayer has reviewed the return, a certified volunteer must talk to the taxpayer to conduct the Quality Review of the prepared return and then secure required taxpayers’ signatures on Form 8879, IRS e-file Signature Authorization. The taxpayer or the Intake Site will fax, e-mail, scan or mail the taxpayer’s signed Form 8879 with the required attachments (W-2s, etc.) back to the tax Preparation Site for e-file transmission. Once completed, Form 8879 should be returned to the taxpayer.

22.30.1.3.1.1.6  (10-01-2012)
Types of Returns Prepared

  1. Each Preparation Site will serve taxpayers that meet the current VITA and TCE guidelines.

22.30.1.3.1.1.7  (10-01-2012)
Virtual Return Preparation Process

  1. A Preparation Site location will apply for only one EFIN and associated SIDN for use to prepare tax returns, both, as a Traditional Tax Preparation Model site and as a Virtual VITA/TCE Model site. The Preparation Site must insert the Intake Site’s SIDN on the necessary tax forms.

  2. Each Intake Site location should obtain a separate SIDN to be used on all tax returns prepared using the Virtual VITA/TCE Model.

  3. All sites must conform to the software contract requirements. See Pub 3189, Volunteer e-file Administrator Guide for more information.

  4. The volunteer at the Intake Site will:

    1. Explain the process to the taxpayer

    2. Verify the ID and the Social Security cards for the taxpayer and dependents

    3. Advise the taxpayer to complete the Form 13614-C, Intake and Interview Sheet or partner approved

    4. Provide the taxpayer with an Virtual VITA/TCE Site Model, Taxpayer Consent and secure a signed permission prior to discussing taxpayer information to ensure security

  5. The Virtual VITA/TCE Site Model, Taxpayer Consent should contain and explain the entire process including:

    1. Why the site must make copies of their personal information?

    2. How and why the site will be sending the information from one site to another?

    3. Where the information will be sent?

    4. How the information will be used?

    5. How long the information will be maintained?

    6. How the information will be protected?

  6. The volunteer at the Intake Site will do the following:

    1. Fax, e-mail, scan or mail all the necessary documents to the preparation site for tax return preparation

    2. Provide the taxpayer with the preparation site phone number and contact person

  7. The IRS-certified volunteer at the Preparation Site will call the taxpayer and conduct an interview using the completed Intake and Interview Sheet, supporting documents, and reference materials (if necessary). Additionally they will prepare the tax return ( use the SIDN designated for the appropriate Intake Site).

  8. An IRS-certified volunteer at the Preparation Site will call the taxpayer to conduct the Quality Review by confirming the accuracy of the information on tax return based on the source documents, Form 13614-C, Intake and Interview Sheet and the taxpayer’s interview.

  9. If an IRS-certified volunteer is located at the Intake Site, they may conduct the quality review with the taxpayer, preferably face-to-face.

  10. Once the taxpayer receives and reviews the completed tax return, the taxpayer will sign Form 8879, IRS e-file Signature Authorization.

  11. Either the taxpayer or a volunteer at the Intake Site will return the signed Form 8879, IRS e-file Signature Authorization to the Preparation Site for e-file transmission.

  12. All documents, including the Form 8879, IRS e-file Signature Authorization and the signed “Virtual VITA/TCE Site Model, Taxpayer Consent” are returned to the taxpayer with a copy of the completed return. The Form 8879, IRS e-file Signature Authorization, is not required to be maintained at the site or by partners. The Preparation Site or the local SPEC office retains the signed "Virtual VITA/TCE Site Model, Taxpayer Consent" from the taxpayer for three years. All other documents are returned to the taxpayer or properly disposed.

22.30.1.3.1.1.8  (10-01-2012)
Virtual Site Process Approval

  1. Virtual Site procedures must be reviewed and approved by the assigned Territory Manager prior to beginning site operations to ensure the requirements in this document are covered.

22.30.1.3.1.1.9  (10-01-2012)
Measured Result

  1. The results will be measured by the following:

    • Increased number of VITA and TCE Sites from SPECTRM database reports

    • Increased number of tax returns filed using the Virtual VITA/TCE Model identified on SIDN report

    • Increased coverage rates in rural communities as determined by the SPEC Return Database

22.30.1.3.1.1.10  (10-01-2012)
Preparing Returns Using the Facilitated Self Assistance (FSA) Model

  1. Only a small percentage of low to moderate income taxpayers interested in using volunteer tax preparation service are assisted through the direct model. In order to provide assistance to more taxpayers, while increasing taxpayer education and promoting self-sufficiency, SPEC now also captures returns prepared through an Facilitated Self Assistance (FSA) Model. The Facilitated Self Assistance approach uses a certified volunteer to assist taxpayers in the preparation of their tax return. Since the role of the volunteer is a facilitator, multiple taxpayers can be assisted at one time by each volunteer. This approach allows sites to offer alternatives by assisting taxpayers prepare their own simple returns. Partners can use any software that has the ability to capture the SIDN.

  2. The information that follows in this section:

    • Provides criteria for inclusion of FSA in the VITA and TCE Program

    • Identifies the types of available self-service models

    • Increases coverage rates in rural or urban areas as determined by the SPEC Return Database

22.30.1.3.1.1.11  (10-01-2012)
Facilitated Self Assistance Model for VITA and TCE Program

  1. Various types of FSA models are currently available to taxpayers but not all models are included in the VITA and TCE Program.

  2. In order for an FSA to be counted as a part of the VITA and TCE Program, the following conditions are applicable:

    1. Taxpayer must input their own tax return (may receive occasional assistance from a volunteer)

    2. Trained, certified volunteer (minimum training level: VITA Basic) must be available at all times to provide taxpayer assistance and answer questions. See IRM 22.30.1.3.7 for additional information on VITA and TCE Training

    3. Intake and quality review are not required for inclusion into the program

      Note:

      These are minimum requirements; sites can establish additional controls as needed.

    4. Qualifying sites must have a unique SIDN (separate from any direct assistance site) to ensure that the count can be recorded separately

      Note:

      FSA models do not have a unique EFIN for their location.

    5. Sites use an approved software provider which can generate an SIDN for the return record without requiring taxpayer input. This generally will be accomplished through the insertion of either the SIDN or corresponding code into the provider URL

    6. Providers must ensure that both federal and state returns offered through the program are free of charge to the taxpayer

22.30.1.3.1.1.12  (10-01-2012)
Types of Facilitated Self Assistance Models

  1. There are several types of self-service models where tax return counts are included in the VITA and TCE total. Availability of specific models may vary for each Filing Season.

  2. Listed below is information on some primary models used:

    1. VITA Free File: Offers vary by company and are typically linked to the external offers on the Free File page on irs.gov. This is described in Pub 4907, Free File for VITA Partners. Instructions for setup are provided to interested partners by HQ. Links sent to partners include the embedded SIDN. Sites do not need to apply for a unique EFIN for FAST sites

    2. Beehive: (myfreetaxes.com): Used to promote financial literacy and access to computer technology. Locations are identified by personnel at a participating sponsor who receives funding for hosting the site

    3. I-CAN: This is another model where taxpayers can prepare their own returns. Not all sites identified for participation in this model will meet the requirement for participation in the VITA and TCE Program (many sites are stand alone locations without trained volunteer assistance). Sites identified as meeting the VITA and TCE standards for a FSA site are provided an SIDN in SPECTRM. When the SIDN is established it is sent back to I-CAN HQ to establish a unique code on the "Partner Page" that will be listed along with the partner name and SIDN.

    4. Intuit: A number of locations nationwide are identified to receive grant funding by Intuit. These locations are sent to HQ, SPD for creation in SPECTRM. Once established, the notification and setup of the URLS is very similar to that for VITA Free File sites

22.30.1.3.1.1.13  (10-01-2012)
Territory Required Actions for Facilitated Self Assistance

  1. Relationship Managers should take the following actions to ensure that SPEC maximizes the potential of the FSA program:

    1. Identify potential partners in participating states and promote the use of the FSA model wherever possible. High volume sites, college campuses and career centers present some of the best areas for growth (with large numbers of potential taxpayers with computer skills)

    2. Add the site into SPECTRM with the following naming convention: Site Name -FSA Model

    3. Contact HQ with the following information: site name, SIDN, and e-mail contact for the FSA coordinator. HQ will e-mail an invitation (with instructions, offer sheets, icons and unique URLs) to the site FSA coordinator with a cc: to the Relationship Manager and Territory Manager for that location

    4. Engage your partner to utilize this service, especially during peak times for tax return preparation. Optimally, this service can be used for between two to four taxpayers per volunteer during peak

    5. Identify any concerns/issues and elevate them to HQ so that they can be worked with the national technical contacts/program managers for the software providers

  2. Sites can request equipment for the FSA model. Equipment requests should be identified by the territories and submitted through to HQ for processing. See IRM 22.30.1.4.2 for general information about computers for volunteers.

22.30.1.3.1.2  (10-01-2011)
Tax Counseling for the Elderly (TCE)

  1. The TCE Program offers free tax assistance to individuals who are 60 or older. § 163 of the Revenue Act of 1978, Public Law No. 95-600, 92 Stat. 2810, November 6, 1978, authorizes this cooperative agreement. This Act authorizes the IRS to enter into agreements with private or non-governmental public non-profit agencies and organizations, exempt under § 501 of the IRC, which will provide training and technical assistance to volunteers who provide free tax counseling and assistance to elderly individuals in the preparation of their Federal income tax returns.

    Note:

    VITA volunteers can use software to prepare a return for themselves or family member and friends without income or tax law scope limitations.

  2. TCE sites can also employ the Virtual VITA/TCE Model for delivery of services to its targeted audience. For more information about VITA Grants see IRM 22.30.1.5, Tax Counseling for the Elderly and Volunteer Income Tax Assistance (VITA) Grant Programs.

22.30.1.3.2  (10-01-2012)
Volunteer Programs - Headquarters Responsibilities

  1. SPM is responsible for managing SPEC’s budget (human and capital) to ensure successful delivery of SPEC’s programs. This includes serving as the liaison between SPEC and various oversight agencies, such as Treasury Inspector General for Tax Administration (TIGTA) and Government Accountability Office (GAO).

  2. OPQ is responsible for issuing volunteer program policies and procedures, monitoring adherence to the volunteer program policies and procedures, and ensuring employees are equipped with pertinent information for successful delivery of the filing season. Additionally, OPQ is responsible for securing legal opinions from the Office of Chief Counsel.

    1. Product, Systems and Analysis (PSA) is responsible for developing the training materials and products used by the volunteer programs to train and certify volunteers for return preparation. They define the "scope" of tax law topics applicable for preparation by the volunteers supporting the volunteer programs. PSA also develops and creates products for tax education and outreach. PSA is responsible for issuing the program plan used to define measures of success for all SPEC programs and monitoring status. SPECTRM, SPEC’s Management Information System is managed by PSA.

    2. The Quality Program Office (QPO) oversees the Quality Site Statistical reviews used to determine VITA and TCE accuracy rates. The QPO ensures Grantee’s compliance with VITA and TCE Grant Financial requirements and are part of OPQ.

  3. Grant Program Office (GPO) is responsible for managing the VITA and TCE Grant programs. This includes awarding the grants and ensuring compliance to OMB Grant Requirements.

  4. National Partnerships (NP) is responsible for securing and maintaining national partners with organizations that share common values with IRS for educating and preparing free tax returns for SPEC’s targeted audience. Memorandums of Understanding (MOUs) are required for all national partners. Local affiliates of these national partners are critical to delivery of the VITA and TCE programs.

22.30.1.3.2.1  (10-01-2011)
How to Request Legal Opinions from the Office of Chief Counsel

  1. To request an opinion, send an e-mail to the assigned OPQ analyst (see http://win.web.irs.gov/spec/spec_programs.htm. for latest assignments). The e-mail should contain all of the following:

    • subject

    • detailed background information on the issue and

    • reason for the request

  2. The analyst will forward the request to a Special Counsel to the Division Counsel (Wage and Investment). Once the opinion is returned by Counsel, OPQ will send an e-mail to the initial requester, with copies to appropriate parties.

  3. Counsel will provide an opinion within 90 days.

    Note:

    If an opinion is needed sooner than 90 days, please specify when it is needed in your e-mail (e.g.,, within 10 days, 30 days, etc.).

22.30.1.3.2.2  (10-01-2011)
Volunteer Programs - Area Office Responsibilities

  1. The area office provides overall program directions to territory offices based on policy and guidance received from SPEC Headquarters; assesses the territory office accomplishments and allocates resources to accomplish program objectives.


More Internal Revenue Manual