IRS Logo
Print - Click this link to Print this page

Contact My Local Office in Virginia

Face-to-face Tax Help

IRS Taxpayer Assistance Centers (TACs) are your source for personal tax help when you believe your tax issue can only be handled face-to-face. No appointment is necessary.

Keep in mind, many questions can be resolved online without waiting in line. Through you can:
• Set up a payment plan.
• Get a transcript of your tax return.
• Make a payment.
• Check on your refund.
• Find answers to many of your tax questions.

We are now referring all requests for tax return preparation services to other available resources. You can take advantage of free tax preparation through Free File, Free File Fillable Forms or through a volunteer site in your community. To find the nearest volunteer site location or to get more information about Free File, go to the top of the page and enter “Free Tax Help” in the Search box.

If you have a tax account issues and feel that it requires talking with someone face-to-face, visit your local TAC.

Caution:  Many of our offices are located in Federal Office Buildings. These buildings may not allow visitors to bring in cell phones with camera capabilities.

Multilingual assistance is available in every office. Hours of operation are subject to change.

Before visiting your local office click on "Services Provided" in the chart below to see what services are available. Services are limited and not all services are available at every TAC office and may vary from site to site. You can get these services on a walk-in basis.

City Street Address Days/Hours of Service Telephone*
Bailey's Crossroads 5205 Leesburg Pike
Suite 200
Bailey's Crossroads, VA 22041

Monday-Friday - 8:30 a.m.-4:30 p.m.


Services Provided

(703) 756-6663
Bristol 2426 Lee Hwy.
Bristol, VA 24202

Monday-Friday - 9:00 a.m.-4:30 p.m..
(Closed for lunch 11:30 a.m. - 12:30 p.m.)

Services Provided

(276) 642-7446
Charlottesville 401 East Market St.
Charlottesville, VA 22902

Monday-Friday - 9:00 a.m.-4:30 p.m.
(Closed for lunch 12:30 p.m. - 1:30 p.m.)


Services Provided

(434) 977-8718 
Danville  3303 Hwy 29 N
Danville, VA 24540 

Monday-Friday - 9:00 a.m.-4:30 p.m.
(Closed for lunch 12:00 noon -1:00 p.m.)


**This office is closed Monday and Friday**


**This office is open 9:30 a.m. - 3:30 p.m. Tuesday through Thursday**


Services Provided

(434) 836-7072 
Fredericksburg  1320 Central Park Blvd.
Fredericksburg, VA 22401 

Monday-Friday - 9:00 a.m.-4:30 p.m.
(Closed for lunch 12:00 noon-1:00 p.m.)

Services Provided

(540) 899-9450 
Hampton  903 Enterprise Pkwy. 
Hampton, VA 23666 

Monday-Friday - 8:30 a.m.-4:30 p.m.

Services Provided

(757) 262-4007


Lynchburg  1101 Court St.
Lynchburg, VA 24504 

Monday-Friday - 9:00 a.m.-4:30 p.m.
(Closed for lunch 12:30 p.m. - 1:30 p.m.)

Services Provided

(434) 528-1890 
Norfolk  200 Granby St.
Norfolk, VA 23510 

Monday-Friday - 8:30 a.m.-4:30 p.m.
**(Closed for lunch 12:00 noon -1:00 p.m. 1/27 - 2/13)**


Services Provided

(757) 213-3925 
Richmond  400 N. Eighth St.
Richmond, VA 23219 

Monday-Friday - 8:30 a.m.-4:30 p.m.


Services Provided

(804) 916-8700 
Roanoke  210 1st St. SW
Roanoke, VA 24011 

Monday-Friday - 8:30 a.m.-4:30 p.m.

Services Provided

(540) 857-2364 
Staunton  1600 N. Coalter St.
Staunton, VA 24401 

Monday-Friday - 9:00 a.m.-4:30 p.m.
(Closed for lunch 12:00 noon - 1:00 p.m.)


Services Provided

(540) 886-2089 

* Note: The phone numbers in the chart above are not toll -free for all locations. When you call, you will reach a recorded business message with information about office hours, locations and services provided in that office. If face-to-face assistance is not a priority for you, you may also get help with IRS letters or resolve tax account issues by phone, toll free at 1-800-829-1040 (individuals) or 1-800-829-4933 (businesses).

For information on where to file your tax return please see Where to File Addresses.

The Taxpayer Advocate Service: Call (804) 916-3501 in Richmond or 1-877-777-4778 elsewhere, or see  Publication 1546, The Taxpayer Advocate Service of the IRS. For further information, see  Tax Topic 104.


IRS and organizations all over the country are partnering to assist taxpayers. Through these partnerships, organizations are also achieving their own goals. These mutually beneficial partnerships are strengthening outreach efforts and bringing education and assistance to millions.

For more information about these programs for individuals and families, contact the Stakeholder Partnerships, Education and Communication Office at:

Internal Revenue Service
400 N. 8th St., Room 564
Richmond, VA 23240

Internal Revenue Service
Norfolk Federal Building
200 Granby Mall, Room 525
Norfolk, VA 23510

For more information about these programs for businesses, your local Stakeholder Liaison office establishes relationships with organizations representing small business and self-employed taxpayers. They provide information about the policies, practices and procedures the IRS uses to ensure compliance with the tax laws. To establish a relationship with us, use this list to find a contact in your state:

Stakeholder Liaison (SL) Phone Numbers for Organizations Representing Small Businesses and Self-employed Taxpayers.

Page Last Reviewed or Updated: 26-Jan-2015