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Business Rule IND-181

 
Error

The Identity Protection PIN (IP PIN) entered for the primary taxpayer is not valid.

Solution

Review the IP PIN entered for the primary taxpayer.

The IP PIN must be the six-digit number issued by the IRS for the current tax year. If the number entered is incorrect or incomplete, the IRS cannot verify your identity.

How to fix the error

  • Carefully enter the correct six-digit IP PIN, or
  • If you do not know your IP PIN, retrieve it at www.irs.gov/getanippin

After entering the correct IP PIN, resubmit your return.