IR-2020-01, January 6, 2020 WASHINGTON — The Internal Revenue Service today released a new annual report highlighting accomplishments across the nation's tax agency during Fiscal Year 2019. "Internal Revenue Service Progress Update/Fiscal Year 2019 – Putting Taxpayers First" PDF provides an overview of a variety of operations across taxpayer service, compliance and support areas. The 41-page document is built around the agency's six strategic goals. "This report is about more than what happened during the past year," IRS Commissioner Chuck Rettig wrote in the report's opening message to taxpayers. "It's also designed to provide insight into the people serving this country on behalf of the IRS and provide a glimpse into the future." The report highlights the work of IRS employees supporting the nation's tax system during the past year. This covers a variety of taxpayer service efforts, including development of a new Taxpayer Withholding Estimator, as well as operations support efforts on areas involving Information Technology modernization, Human Capital Office initiatives and others. The report also focuses on Criminal Investigation results and efforts involving civil enforcement. Ongoing compliance areas, among them micro-captives, syndicated conservation easements and virtual currency, are also included in the publication. The report also covers IRS implementation of new tax laws, ranging from steps to put in place provisions of the Tax Cuts and Jobs Act to ongoing work underway on the new Taxpayer First Act of 2019. The resource document is designed to complement other documents, including the annual IRS Data Book. "We continually strive to put taxpayers first," Rettig said. "The IRS leadership team and our entire workforce are excited about the direction of our agency as outlined in this report."