Part 13 - Taxpayer Advocate Service

 

An IRM procedural update, effective 08/14/2024, was issued to revise IRM 13.1.4 regarding Taxpayer Advocate Service (TAS) authority.

An IRM procedural update, effective 12/12/2023, was issued to revise IRM 13.1.6 regarding Casework Communications.

The purpose of this Internal Guidance Memorandum (IGM) on Accepting Cases Under TAS Case Criteria 9, Public Policy provide guidance for TAS employees on the types of taxpayer cases accepted into TAS under Criteria 9 - Public Policy. Effective 01-23-2023, IRM 13.1.7.

The purpose of this memo is to provide guidance for TAS employees on the types of taxpayer cases accepted into TAS under Criteria 9 – Public Policy, as outlined in Internal Revenue Manual (IRM) 13.1.7.3.4, TAS Case Criteria 9, TAS Public Policy. Effective 10/1/24. IRM 13.1.7.

Clarification on TAS determining if taxpayer’s potential refund scheme inquiry meets TAS case acceptance criteria.

An IRM procedural update, effective 01/27/2023, was issued to revise IRM 13.1.7 regarding Taxpayer Advocate Service (TAS) Case Acceptance Criteria for File Year (FY) 2023 Filing Season.

An IRM procedural update, effective 12/12/2023, was issued to revise IRM 13.1.8 regarding Congressional Affairs Program.

TAS is issuing a series of interim guidance to further modify our procedures and processes temporarily to better serve and advocate for our taxpayers. These new modifications are aimed at reducing the volume of cases individually assigned to our employees and to centralize our taxpayers who are impacted by systemic delays and issues.

This memorandum effective 9/11/24, is to temporarily implement procedures for all Intake Advocates to reduce the backlog of unprocessed Forms 911, Request for Taxpayer Service Assistance (And Application for Taxpayer Assistance Order) and other requests for TAS assistance. IRM 13.1.16.

The purpose of this memorandum is to temporarily extend specific guidance previously found in IGM TAS-13-1223-0009, Interim Guidance on Extension of Temporary Modifications to Case Processing Timeframes (expiration date May 31, 2024). Effective date 5/10/2024. IRM 13.1.18.

The purpose of this memorandum is to provide guidance for TAS employees when working a case that may involve an unauthorized representative.

An IRM procedural update, effective 08/21/2023, was issued to provide guidance to TAS case advocacy employees about how to identify potential schemes and how discovery of potential schemes affects TAS case processing.

An IRM procedural update, effective 11/02/2023, was issued to revise IRM 13.1.24 regarding New Subsection, TAS Policies/Procedures to Be Considered in the Event of an Emergency; Updated TAO Language from Will Issue to May Issue