Part 13 - Taxpayer Advocate Service


IRM 13.1.6 Temporary Voicemail Message for Use in Special Circumstances (PDF)

The purpose of this memorandum is to provide guidance on the temporary use of a voicemail message by TAS employees in special circumstances as determined by the Deputy National Taxpayer Advocate (DNTA). Effective 06-18-2019, IEM 13.1.6.

IRM 13.1.7 Interim Guidance on Accepting Cases Under TAS Case Criteria 9, Public Policy (PDF)

The purpose of this memo is to provide guidance for TAS employees on the types of cases accepted into TAS under Criteria 9 - Public Policy, as outlined in Internal Revenue Manual (IRM), TAS Case Criteria 9, TAS Public Policy.

IRM 13.1.7 Exclusion from TAS Case Acceptance Criteria Taxpayers Impacted by Pre-Refund Wage Verification Hold - Filter X (PDF)

The purpose of this memorandum is to inform TAS employees that TAS case acceptance criteria have been modified to exclude Pre-Refund Wage Verification Hold cases originating from the IVO Non-IDT Filter X during the first three weeks after being stopped by this filter. Effective 04-02-19, IRM 13.1.7.

IRM 13.1.24 Advocating for Taxpayers Whose Module(s) the IRS Assigned to a Private Collection Agency (PCA)

This guidance is now incorporated into the IRM. Following the link above will take you to IRM IRM where the guidance has been incorporated. This link will be removed on 2/20/2020.

IRM 13.1.24 Interim Guidance on Advocating for Employers Affected by Third Party Payer Misconduct (PDF)

The purpose of this memorandum is to provide Taxpayer Advocate Service (TAS) employees guidance on advocating for employers affected by payroll service provider (PSP) and other third party payer misconduct. Effective 06-13-2018, IRM 13.1.24.

IRM 13.1.24 Interim Guidance on Advocating for Taxpayers Adversely Impacted by the Government Shutdown (PDF)

The purpose of this memorandum is to provide TAS employees with information about advocating for taxpayers adversely impacted by the recent partial government shutdown due to the lapse in appropriations for the Fiscal Year 2019 federal budget (Shutdown). The Shutdown began December 22, 2018 and ended January 25, 2019.

IRM 13.1.24 Passport Advocacy Changes Caused by the IRS Commissioner’s Final Decision (PDF)

The purpose of this memorandum is to update advocacy guidance to TAS employees concerning taxpayers subject to the Passport Certification Program. Effective Date 11-19-2019.

All Published Guidance - the Internal Revenue Manual

To find all published guidance for employees go to the corresponding Part of the Internal Revenue Manual.