Let us help you

We can help you online, by phone or in person.

Online tools and resources

You can get help online with self-service options.

Expecting a refund?

  • The IRS issues most refunds in less than 21 days.

You can check the status of your refund:

  • E-filed return: within 24 hours after we receive it
  • Paper return: 4 weeks after you mailed it

You should only call:

  • E-filed return: wait 3 weeks after you filed
  • Paper return: wait 6 weeks after you mailed it
  • If Where’s My Refund? directs you to contact us

If you filed Form 8379, Injured Spouse, wait 11 weeks if you e-filed and 14 weeks if you filed a paper return.

Get the latest information on IRS operations and services.

To check the status of your amended return:

  • Wait 3 weeks after filing before using Where’s My Amended Return?

You should only call if:

  • It’s more than 16 weeks since you mailed your amended return
  • The Where’s My Amended Return? directs you to call us

Help in your language

If you can't find the answers to your tax questions on IRS.gov, we offer help in over 350 languages with the support of professional interpreters.

For assistance in Spanish, call 800-829-1040. For all other languages, call 833-553-9895.

You will reach an IRS assistor who can either:

  • Provide an interpreter over the phone
  • Schedule an appointment for you at one of our local Taxpayer Assistance Centers so you can get help in person. Please note, our local offices provide assistance only on specific topics.

Telephone and local assistance

If you mailed a tax return or letter and haven’t yet heard from us, don’t call or file a second return. Find expected wait times for current IRS operations and services.

Telephone assistors can help with many topics but see the list of topics our assistors can’t address.

Verify your identity when you call

Our representatives must verify your identity before discussing your personal information.

Have the following ready when you call:

Individuals

  • Social Security numbers (SSN) and birth dates
  • Individual Taxpayer Identification Number (ITIN) if you don’t have a Social Security number
  • Filing status – single, head of household, married filing jointly, married filing separately or qualifying surviving spouse
  • Prior-year tax return
  • Tax return you’re calling about
  • Any correspondence we sent to you

Third parties calling for someone else

Third parties calling for a deceased taxpayer

IRS phone number - Call wait times

Filing season
(January - April)

  • Wait times can average 4 minutes. Some phone lines may have longer wait times.
  • Wait times are higher on Monday and Tuesday, during Presidents Day weekend and around the April tax filing deadline.

Post-filing season
(May - December)

  • Wait times can average 11 minutes. Some phone lines may have longer wait times.
  • Wait times are generally higher on Monday and Tuesday.

Our help lines are open Monday through Friday. Residents of Alaska and Hawaii should follow Pacific time. Phone lines in Puerto Rico are open from 8 a.m. to 8 p.m. local time.

Individuals
800-829-1040
7 a.m. to 7 p.m. local time

Businesses
800-829-4933
7 a.m. to 7 p.m. local time

Non-profit taxes
877-829-5500
8 a.m. to 5 p.m. local time

Estate and gift taxes (Form 706/709)
866-699-4083
10 a.m. to 2 p.m. Eastern time

Excise taxes
866-699-4096
​​​​​8 a.m. to 6 p.m. Eastern time

Overseas callers
Use our International Services page. 

Callers who are hearing impaired
TTY/TDD 800-829-4059

If you still need help, visit an IRS Taxpayer Assistance Centers (TACs). You can make an appointment to avoid long wait times.

Find the closest office with our Taxpayer Assistance Locator tool. Once you find your local office, see what services are available. Or, on the IRS2Go app, under the Stay Connected tab, choose the Contact Us option and click on “Local Offices.” Then, call 844-545-5640 to schedule an appointment.

IRS offices are closed on federal holidays.

You can file your return for free through:

  • IRS Free File — helps qualified taxpayers file their taxes using commercial tax software for free
  • IRS Direct File — a new pilot service to file directly with the IRS, available in 12 states

Certain taxpayers may qualify to get free tax return preparation and electronic filing help at a location near where they live. For more information, see Volunteer Income Tax Assistance and Tax Counseling for the Elderly.

Get help from IRS-certified volunteers

Get free tax prep help if any of these apply to you:

  • Earn $64,000 or less
  • Have a disability
  • Need language support
  • Are 60 years or older

Taxpayer Advocate Service

If you’re having tax problems because of financial difficulties or immediate threat of adverse action and you haven’t been able to resolve them with the IRS, the Taxpayer Advocate Service (TAS) may be able to help you.