When you receive an error message regarding missing or incomplete information, check the following places to help resolve the issue.

The Tax Return

  1. Missing address (including street, city, state and ZIP code).
  2. Verify you entered your city state and zip code information in the correct fields.
  3. Select the appropriate State from the drop down and tab to the right to enter the Zip code.
  4. Missing or partial name(s).
  5. Spaces or special characters in a name (e.g. O’Brian). No apostrophes or hyphens are allowed.
  6. Missing Social Security Number (SSN). Verify you entered the correct SSN.

STEP 2 E-File Your Tax Forms

  1. Section 2 - For Form 1040, the amounts in Lines D and E must match. If they do not match check the Federal withholding on your tax form or the amounts from your other income documents.
  2. Section 3-Confirm you entered your last year’s AGI or last year’s self-select signature PIN correctly. If you are filing a joint return, both taxpayers must have their own entry. You should also verify that the correct filing status has been checked.
  3. Section 4 - You did not enter a five number PIN or DOB for the Taxpayer or Spouse. If you are not filing jointly, make sure you did not select “Married Filing Joint” as your filing status.
  4. Section 5 - If you are expecting a refund, skip Section 5, "How to pay your taxes due" and leave section 5 completely blank.  
  5. Section 5A - You did not complete all the necessary fields required to make the electronic withdrawal from your checking or savings account (including a 10-digit phone number and checking the “I Agree” box),
  6. Section 5 - If you are expecting a refund, uncheck the "I Agree to pay by electronic withdrawal" box. 
  7. Section 6 - You have not verified your email address. 

Error Message

“This return has already been submitted.”

  1. Check your return to make sure your Social Security numbers are correct.
  2. Verify the SSNs on the return are correct and transmit again.
  3. If the SSNs are correct, call the IRS at 800-829-1040 or 800-908-4490.
    • Speak with an IRS Customer Service Representative.
    • You may also want to visit our page on ID Issues.
  4. You may have to print and mail your return.

When your transmission is successful, you will receive notification email from customer_service@freefilefillableforms.com. After the IRS receives your return, you will receive a second email from customer_service@freefilefillableforms.com stating it was accepted or rejected by the IRS. If you do not receive both emails, check your spam or junk folders for the email.

If your return will not transmit, contact us.