Transmission Problems Contact Page

This page is only for Free File Fillable Forms users

This page is for reporting problems experienced when attempting to transmit or “E-File” your Free File Fillable Forms return. This is not that same as having a Rejected Return.

If you are having transmission problems with another program:

  • Return to that program’s webpage for assistance or 
  • Call 1800-829-1040 for assistance.

You will receive assistance from this page only when you meet these two criteria:

  1. You are using the Free File Fillable Forms Program
  2. You are unable to transmit your Free File Fillable Forms return

If you do not meet both criteria, your question is out of scope and you cannot receive support from this page.

Contact Us with your transmission related problem. In your email, please provide this information

Subject:    Enter the problem with a few words
Body:       Briefly describe the problem and steps you have taken to resolve it

Do not email personal information, such as a Social Security Number or a physical address.

We apologize that it may take a few days to research the issue and provide a response. Please be patient.