Taxpayer Advocate Service Level Agreements (SLAs)

 

The Taxpayer Advocate Service and Appeals established a Service Level Agreement effective 9/1/2005. The agreement sets forth the manner and timeframe in which Appeals will receive, acknowledge, and resolve taxpayer cases referred to Appeals.

The Taxpayer Advocate Service and Criminal Investigations (CI) established a Service Level Agreement effective 12/1/2008. The agreement sets forth the manner and timeframe in which CI will receive, acknowledge, and resolve taxpayer cases referred to CI.

The Taxpayer Advocate Service and Large Business and International (LB&I) established a Service Level Agreement effective 05/19/09. The agreement sets forth the manner and timeframe in which LB&I will receive, acknowledge, and resolve taxpayer cases referred to LB&I.

The Taxpayer Advocate Service and SB/SE established a Service Level Agreement effective 5/30/2011. The agreement sets forth the manner and timeframe in which SB/SE will receive, acknowledge, and resolve taxpayer cases referred to SB/SE.

The Taxpayer Advocate Service and TEGE established a Service Level Agreement effective 5/29/2009. The agreement sets forth the manner and timeframe in which TEGE will receive, acknowledge, and resolve taxpayer cases referred to TEGE.

The Taxpayer Advocate Service and W&I established a Service Level Agreement effective 2/1/2008. The agreement sets forth the manner and timeframe in which W&I will receive, acknowledge, and resolve taxpayer cases referred to W&I.