Account Help


Free File Fillable Forms is available from mid-January thru October 15. 

The Free File Fillable Forms program is not mobile device friendly. Most account issues arise when the recommended operating systems and browsers are not used. Review the Minimum Computer Requirements to help you avoid the most common issues.

See the User's GuidePDF on how to create an account.

You must create a new account each year.

Once created, verify your email address before starting your return. Account access is available until the program closes.

  • October 15 is the last day to create an account and efile a return
  • You have until October 20 to retransmit a rejected return or print a return
  • On October 21, the program closes for the year and
    • You cannot access the account you created
    • You cannot retrieve/view any information you entered
    • You cannot print your return

After October 20, all accounts, and related tax information, is erased from the servers.

  • Once erased, prior year tax information is not retrievable.
  • If you need a copy of an IRS accepted return, use Get Transcript.

User ID and Password Problems

Select the link “I forgot my user ID or password” and follow these steps:

  1. Enter your email address on the next screen and select “Continue”
  2. You should receive a screen to check your e-mail
  3. Check your email for a message from
  4. If you received the email, exit the Free File Fillable Forms (if not, try again)
  5. You should recognize the user name in the email, select “reset password”
  6. Follow the prompts from there to recover your account

“Forgot User ID/ Password” did not work

If you did not create a new account and you no longer have access to the phone number or email address used to create to your account, you may not be able to recover the account and we will not be able to assist with recovery.

Processing Errors

Sometimes logging out and then back in will solve the problem. If that does not work:

  1. Make sure you have the Minimum Computer Requirements
  2. Exit Free File Fillable Forms
  3. Close all programs and browser sessions
  4. Open one browser and delete your cache
  5. Turn off any auto-fill features and pop-up blockers

See the User's GuidePDF if you experience any of these issues:

  • Error 503 CODE
  • Error 500 CODE
  • Updating or deleting your account
  • Not receiving expected email  from

If you continue to have problems, creating an account, Contact Us.