Services Provided Telephone Number

Customer Account Services

You can call toll-free with questions concerning the following as they relate to government entities:
  • Account-related questions.
  • Request for a government information letter.
  • Request for private letter ruling.

Business and Specialty Tax Line and EIN Assignment

For Indian Tribal Governments and tribal associates who need information and/or assistance regarding their employment tax returns or tribal government accounts:

  • Employment Tax Returns (for example 940, 941, 945, W-2)
  • Information Tax Returns (for example 1099 series)
  • Excise Tax Returns (for example 720, 730, 11-C, 2290)
  • Issues related to Federal tax deposits
  • Services covering Employer Identification Numbers (EINs)
  • Payment / Refund Inquiries
  • Requests for tax account adjustments (for example credit transfers)
  • Requests for transcripts of accounts and account information

Regular Hours of Operation:
Hours: M-F, 7 a.m. - 7 p.m. Central Time


EFTPS, Electronic Federal Tax Payment System

The Electronic Federal Tax Payment System (EFTPS) is a free service from the U.S. Department of the Treasury. All federal taxes can be paid using EFTPS. You can make payments via EFTPS Web site, a voice response system, or special channels designed for tax professionals, payroll services, and financial institutions.

EFTPS: The Electronic Federal Tax Payment System

Taxpayer Identification Number (TIN) On-Line Matching

TIN Matching is part of a suite of Internet based pre-filing e-services that allows “authorized payers” the opportunity to match 1099 payee information against IRS records prior to filing information returns.

Taxpayer Identification Number (TIN) On-Line Matching

Technical Services Operation (TSO)

TSO is available to payers, transmitters, and employers. When you call you will be provided guidance on the technical aspects for electronic filing through the Filing Information Return Electronically (FIRE) System, general information on information return reporting, and referrals for self-help resources and tax law topics on
304-579-4827 TDD

Understanding Your IRS Notice or Letter

IRS provides the contact phone number on the top right-hand corner of the notice or letter. Typically, you only need to contact IRS if you don’t agree with the information, if we requested additional information, or if you have a balance due. You can also write to IRS at the address in the notice or letter. If you write, allow at least 30 days for IRS response.
Call the Phone Number on the Notice

Requests for forms, publications, and public use documents

You can order the tax forms, instructions, and publications you need to complete your filing requirements. The IRS will process your order and ship it by U.S. mail when the products become available.

Order Products

Requests for addresses to mail returns, payments, and/or correspondence

In order to determine where to file your return, identify the form number for which you need the information and follow the numerical or alpha-numerical links provided to determine your specific where to file information.

Where to File Tax Returns - Addresses Listed by Return Type

Apply Online for a Payment Plan

Your specific tax situation will determine which payment plan options are available to you. Payment options include full payment or a long-term payment plan (installment agreement, paying monthly).

Online Payment Agreement Application

IRS Toll-Free Help

If you are an individual and have questions regarding a Form W-2 or a Form 1099 that you have either received or should have received, please call the general IRS assistance toll-free number.


Bank Secrecy Act Help

If you are a casino or entity subject to the Bank Secrecy Act (often called Title 31 or anti-money laundering laws) and have questions, please contact the Financial Crimes Enforcement Network (FinCEN) Regulatory Hotline or email.