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Free File Fillable Forms technical support

 

Contact Free File Fillable Forms technical support

Use technical support for a current-year Free File Fillable Forms software problem after you complete the related self-help steps.

Protect your information: Do not send a Social Security number, ITIN, password, physical address, bank information or tax return information.

Email address:

  • A form or schedule not calculating correctly.
  • Calculations that appear incorrect even though the information was entered correctly.
  • Forms, schedules, or sections that are not functioning as expected.

  1. Use the self-help page and complete the steps for your issue.
  2. Check the current known software issues.
  3. Copy the exact message and note the step, form, schedule or line where it appears.
  4. Find your operating system, browser and browser version.
  5. For a repeated rejection, use the complete latest rejection message and 20-digit Submission ID.

  1. The issue category.
  2. Your User ID, if the issue involves the current-year account. Never include the password.
  3. The account email address when needed to locate a transmission issue.
  4. The exact error or status wording.
  5. The step number, form or schedule, and line number.
  6. The operating system, browser and browser version.
  7. What you were trying to do and the steps you already tried.

  • Answer tax-law questions or tell you what to enter on a form.
  • Verify, trace, cancel or change a tax payment.
  • Check or speed up a refund.
  • Change a return after the IRS accepts it.
  • Recover a prior-year Free File Fillable Forms account.
  • Remove, bypass or create an exception to a country-based access restriction.