Contents About this guide Application overview Information about specific technologies, issues, and guidance Desktop screen readers JAWS macOS VoiceOver Mobile screen readers Android TalkBack iOS VoiceOver Screen magnifiers ZoomText Speech recognition software Dragon NaturallySpeaking About this guide This guide is intended to assist individuals with disabilities in their use of the online account application. The guide will provide direction in accessing the features available in online account using specific technologies, including screen readers, screen magnifiers and speech recognition software. Application overview Online account is a mobile-friendly digital tool focusing on providing on-demand tax account status and payment functionality to taxpayers. Taxpayers can access the following features from online account: Their account status including total amount owed Their balance due broken down by tax year and type Payment options, including the ability to pay by bank account, credit card, or money order Create or modify a payment plan Recent payments made to their account Summary of their most recent tax return If there is an alert associated with your account, it will be presented at the top of the account home page. Screen reader users can access alerts using the "skip to main content" link in the application header. Each section of the application is labeled with a heading. These headings can be used to navigate the application. All buttons and links can be identified and accessed. Information for specific technologies, issues, and guidance Desktop Screen Readers As of 11/15/2022, you may encounter a survey prompt requesting your feedback while using this site. We’re actively working to fix these known accessibility issues: Redundant, complex information due to almost twice the number of form elements that are programmatically presented. Headings without a predictable hierarchy. The IRS logo and other graphics don’t have alt text. The “Powered by Medallia” link doesn’t indicate it will open in a new window. JAWS JAWS Actions and Commands Action Commands Virtual HTML Features INSERT + F3 List Links INSERT + F7 Next Link TAB Prior Link SHIFT + TAB List Headings INSERT + F6 List of Form Fields INSERT + F5 List Buttons INSERT + CTRL + B List Combo Boxes INSERT + CTRL + C List Edit Boxes INSERT + CTRL + E List Radio Buttons INSERT + CTRL + A List Check Boxes INSERT + CTRL + X List Tables INSERT + CTRL + T Read from Beginning of Row to Current Cell INSERT + SHIFT + HOME Read from Current Cell to End of Row INSERT + SHIFT + PAGE UP Read the current row SHIFT + UP ARROW Read the current column SHIFT + NUMPAD 5 List Frames INSERT + F9 List All Ordered, Unordered, and Definition Lists INSERT + CTRL + L macOS VoiceOver (VO) VoiceOver Actions and Commands Action Commands Find the next heading VO - Command - H Find the previous heading VO - Command - Shift - H Find the next control VO - Command - J Find the previous control SHIFT + TAB Find the next Table VO - Command - T Find the previous Table VO - Command - Shift - T Find the next Link VO - Command - L Find the previous Link VO - Command - Shift - L Find the next Paragraph VO - Shift - Page Down Find the previous Paragraph VO - Shift - Page Up Read the next Sentence VO - Command - Page Down Read the next Line VO - Down Arrow Read the previous Line VO - Up Arrow Read everything visible in the window or the Dock, or on your desktop, depending on your location VO - Shift - W When the user navigates to the ForeSee buttons, such as “No, thanks”, “Yes, I’ll give feedback” or ”X”, screen readers may announce their name twice. When the user is presented with a pop-up modal, the user may be able to navigate content behind modal, but will not be able to activate it. Using rotor or tab key is recommended to regain access to the modal. Mobile Screen Readers Android TalkBack (TB) TalkBack keyboard commands for Android 4.1 or higher Navigation Move to next item: Alt + Shift + Right arrow Move to previous item: Alt + Shift + Left arrow Move to first item: Alt + Shift + Up arrow Move to last item: Alt + Shift + Down arrow Click focused element: Alt + Shift + Enter Global actions Back: Alt + Shift + Backspace Home: Alt + Shift + h Recent apps/Overview: Alt + Shift + r Notifications: Alt + Shift + n Search the screen: Alt + Shift + / (forward slash) Next navigation setting: Alt + Shift + Equals (=) Previous navigation setting: Alt + Shift + Minus (-) Open global context menu: Alt + Shift + g Open local context menu: Alt + Shift + L Stop TalkBack speech: Control Pause or resume TalkBack: Alt + Shift + z There are known issues where the following behaviors may occur: The action/state of accordion buttons is not announced when the user taps to either expand or collapse. TB gives a hint to "Double tap to activate" for a static paragraph such as Alert messages or other blocks of text. This instruction is only applicable to interactive elements such as links, buttons, and modal windows. After Grand Total is read, TalkBack announces that it is exiting the table/grid. The total amount is referencing the Grand Total of all data and not just the previously announced table. iOS VoiceOver (VO) There are known issues where the following behaviors may occur: The count of Form Controls or Buttons will include the browser’s built-in controls in addition to any form controls that are present on the web page. For example, VO may include the back button, forward button, refresh button, and other built-in controls. VO does not announce the first column name for the first row of the table. In some instances, VO announces column names twice for some cells. Paragraphs containing years, full dates, or times may require multiple swipes to navigate. There is a non-visible link for screen reader users that allows users to skip to the main content. These links are announced by VO, but are not consistently activated, sometimes requiring multiple swipes or refreshing the content. Screen Magnifiers ZoomText (ZT) ZoomText Actions and Commands Action Commands Virtual HTML Features INSERT + F3 Increase magnification ALT + NUMPAD PLUS Decrease magnification ALT + NUMPAD MINUS Turn color enhancements on and off CTRL + SHIFT + C Font Enhancements (xFont, Standard and None) CTRL + SHIFT + F No known issues at this time. Speech Recognition Software Dragon NaturallySpeaking (DNS) Dragon NaturallySpeaking Actions and Commands Action Commands Turn the microphone on or off Plus key (+) on the numeric keypad Open the Correction menu Minus key (-) on the numeric keypad Force words to be recognized as commands Press and hold down the CTRL key Force words to be recognized as dictation Press and hold down the SHIFT key Open the Naturally Speaking menu Asterisk key (*) on the numeric keypad Put the microphone to sleep or wake it up Slash key (/) on the numeric keypad Press-to-talk Zero key (0) on the numeric keypad On macOS, the "Scroll" command is not fully supported by DNS v6.