Accessibility Guide for Online Account

Contents

About this guide

This guide is intended to assist individuals with disabilities in their use of the online account application. The guide will provide direction in accessing the features available in online account using specific technologies, including screen readers, screen magnifiers and voice command systems.

Application overview

Online account is a mobile-friendly digital tool focusing on providing on-demand tax account status and payment functionality to taxpayers. Taxpayers can access the following features from online account:

  • Their account status including total amount owed
  • Their balance due broken down by tax year and type
  • Payment options, including the ability to pay by bank account, credit card, or money order
  • Create or modify a payment plan
  • Recent payments made to their account
  • Summary of their most recent tax return

If there is an alert associated with your account, it will be presented at the top of the account home page. Screen reader users can access alerts using the "skip to main content" link in the application header. Each section of the application is labeled with a heading. These headings can be used to navigate the application. All buttons and links can be identified and accessed. 

Information for specific technologies, issues, and guidance

Desktop Screen Readers

JAWS

JAWS Actions and Commands
Action Commands
Virtual HTML Features INSERT + F3
List Links INSERT + F7
Next Link TAB
Prior Link SHIFT + TAB
List Headings INSERT + F6
List of Form Fields INSERT + F5
List Buttons INSERT + CTRL + B
List Combo Boxes INSERT + CTRL + C
List Edit Boxes INSERT + CTRL + E
List Radio Buttons INSERT + CTRL + A
List Check Boxes INSERT + CTRL + X
List Tables INSERT + CTRL + T
Read from Beginning of Row to Current Cell INSERT + SHIFT + HOME
Read from Current Cell to End of Row INSERT + SHIFT + PAGE UP
Read the current row SHIFT + UP ARROW
Read the current column SHIFT + NUMPAD 5
List Frames INSERT + F9
List All Ordered, Unordered, and Definition Lists INSERT + CTRL + L
  • When the user navigates to the ForeSee buttons, such as “No, thanks”, “Yes, I’ll give feedback” or ”X”, screen readers may announce their name twice.

macOS VoiceOver (VO)

VoiceOver Actions and Commands
Action Commands
Find the next heading VO - Command - H
Find the previous heading VO - Command - Shift - H
Find the next control VO - Command - J
Find the previous control SHIFT + TAB
Find the next Table VO - Command - T
Find the previous Table VO - Command - Shift - T
Find the next Link VO - Command - L
Find the previous Link VO - Command - Shift - L
Find the next Paragraph VO - Shift - Page Down
Find the previous Paragraph VO - Shift - Page Up
Read the next Sentence VO - Command - Page Down
Read the next Line VO - Down Arrow
Read the previous Line VO - Up Arrow
Read everything visible in the window or the Dock, or on your desktop, depending on your location VO - Shift - W
  • When the user navigates to the ForeSee buttons, such as “No, thanks”, “Yes, I’ll give feedback” or ”X”, screen readers may announce their name twice.

Mobile Screen Readers

Android TalkBack (TB)

  • TalkBack keyboard commands for Android 4.1 or higher
    • Navigation
      • Move to next item: Alt + Shift + Right arrow
      • Move to previous item: Alt + Shift + Left arrow
      • Move to first item: Alt + Shift + Up arrow
      • Move to last item: Alt + Shift + Down arrow
      • Click focused element: Alt + Shift + Enter
    • Global actions
      • Back: Alt + Shift + Backspace
      • Home: Alt + Shift + h
      • Recent apps/Overview: Alt + Shift + r
      • Notifications: Alt + Shift + n
      • Search the screen: Alt + Shift + / (forward slash)
      • Next navigation setting: Alt + Shift + Equals (=)
      • Previous navigation setting: Alt + Shift + Minus (-)
      • Open global context menu: Alt + Shift + g
      • Open local context menu: Alt + Shift + L
      • Stop TalkBack speech: Control
      • Pause or resume TalkBack: Alt + Shift + z
  • There are known issues where the following behaviors may occur:
    • The action/state of accordion buttons is not announced when the user taps to either expand or collapse.
    • TB gives a hint to "Double tap to activate" for a static paragraph such as Alert messages or other blocks of text. This instruction is only applicable to interactive elements such as links, buttons, and modal windows.
  • After Grand Total is read, TalkBack announces that it is exiting the table/grid. The total amount is referencing the Grand Total of all data and not just the previously announced table.

iOS VoiceOver (VO)

  • There are known issues where the following behaviors may occur:
    • The count of Form Controls or Buttons will include the browser’s built-in controls in addition to any form controls that are present on the web page. For example, VO may include the back button, forward button, refresh button, and other built-in controls.
    • VO does not announce the first column name for the first row of the table. In some instances, VO announces column names twice for some cells.
  • Paragraphs containing years, full dates, or times may require multiple swipes to navigate.
  • There is a non-visible link for screen reader users that allows users to skip to the main content. These links are announced by VO, but are not consistently activated, sometimes requiring multiple swipes or refreshing the content.

Screen Magnifiers

ZoomText

ZoomText Actions and Commands
Action Commands
Virtual HTML Features INSERT + F3
Increase magnification ALT + NUMPAD PLUS
Decrease magnification ALT + NUMPAD MINUS
Turn color enhancements on and off CTRL + SHIFT + C
Font Enhancements (xFont, Standard and None) CTRL + SHIFT + F
  • No known issues at this time.

Speech Recognition Software

Dragon Naturally Speaking

Dragon Naturally Speaking Actions and Commands
Action Commands
Turn the microphone on or off Plus key (+) on the numeric keypad
Open the Correction menu Minus key (-) on the numeric keypad
Force words to be recognized as commands Press and hold down the CTRL key
Force words to be recognized as dictation Press and hold down the SHIFT key
Open the Naturally Speaking menu Asterisk key (*) on the numeric keypad
Put the microphone to sleep or wake it up Slash key (/) on the numeric keypad
Press-to-talk Zero key (0) on the numeric keypad
  • On macOS, the "Scroll" command is not fully supported by DNS v6.