Are you having trouble viewing or downloading PDF files? Full Title Acronym 2020 Latino Tax Professionals Association Focus GroupsPDF SU-5487 Adjustments Customer Satisfaction SurveyPDF CSAT American Customer Satisfaction Index SurveyPDF SU-3898 Appeals Customer Satisfaction SurveyPDF SU-4039 Automated Collection System (ACS) Customer Satisfaction Survey (CSAT) (Toll-Free IVR)PDF SU-5801 Automated Collection System (ACS) Text Chat SurveyPDF SU-3760 Automated Collection System Support (ACSS) Customer Satisfaction Survey (Mail)PDF SU-4004 Automated Underreporter (AUR) Customer Satisfaction Survey (Mail)PDF SU-4001 Campus Correspondence Exam (CCE) Customer Satisfaction Survey (Mail)PDF SU-4002 Chatbot Prototype Moderated Usability ResearchPDF SU-4443 Compliance Services Collection Operation (CSCO) Customer Satisfaction Survey (Mail)PDF SU-4005 Comprehensive Taxpayer Attitude SurveyPDF CTAS Correspondence Exam Secure Messaging SurveyPDF SU-5713 Credential Service Provider (CSP) Usability ResearchPDF SU-5528 Customer Experience, Expectations & Needs - CognitPDF SU-4681 Customer Experience, Expectations & Needs SurveyPDF SU-4728 EITC Assistant Initial User Testing - Spring 2020PDF EITC-UT-Spring 2020 Employment Tax Customer Satisfaction SurveyPDF BU-16-406 Estate and Gift Tax Customer Satisfaction SurveyPDF BU-16-505 Excise Tax Customer Satisfaction SurveyPDF BU-16-404 External Customer Satisfaction SurveyPDF SU-3856 Federal Employee Tax Compliance Outreach Customer Satisfaction SurveyPDF SU-4437 Field Compliance Safety Focus GroupsPDF SU-5195 Field Collection Customer Satisfaction SurveyPDF SU-4010 Field Exam Customer Satisfaction SurveyPDF SU-4011 Gig Economy Worker Focus GroupsPDF SU-4432 Injured Spouse Customer Satisfaction SurveyPDF SU-4518 Innocent Spouse (ISP) Customer Satisfaction Survey (Mail) PDF SU-4003 Installment Agreement Create a Short-Term Payment Plan PDF SU-5768 IRS Individual Taxpayer Burden SurveysPDF ITBS IRS Online Services Installment Agreement Plan Specific Eligibility Usability StudyPDF SU-4483 IRS Taxpayer Compliance Burden Surveys - Surveys oPDF TCBS ITG and TEB Customer Satisfaction SurveyPDF SU-4214 LB&I Exam Campaign SurveyPDF SU-4889 Low Income Tax Clinic (LITC) Focus GroupsPDF SU-5917 MITRE Research Project: Understanding Taxpayer MotivationPDF SU-5653 Online Account Usability Testing - October 2019 v2PDF SU-4627 Online Services Payments Survey - October 2019PDF SU-4434 Privacy Collection Agency SurveyPDF SU-4000 Sales Tax Deduction Calculator Redesign Taxpayer User TestingPDF SU-5928 Sales Tax Deduction Calculator Redesign Tax Professional User TestingPDF SU-5929 Services Migration Survey and InterfacePDF SU-3783 TAS Customer Satisfaction SurveyPDF SU-5616 TAS Website Site Satisfaction QuestionsPDF SU-5712 Tax Court Settlement Day Participant EvaluationPDF SU-5451 Tax Pro Account User Testing Fall 2020PDF SU-5556 Tax Pro Authorizations in OLA Round 3 User TestPDF SU-5830 Taxpayer Authentication TimePDF SU-4558 Taxpayer Digital Communication SurveyPDF SU-5755 Taxpayer Digital Communications (TDC) Automated Underreporter (AUR) SurveyPDF SU-5618 Taxpayer Experience Survey Focus GroupsPDF SU-5545 Taxpayer Experience SurveyPDF SU-6090 TFA 1099 UT Fall 2020PDF SU-5502 TFA 1099 UT Round 4-5 Fall 2020PDF SU-5632 Usability Testing-Mediabarn: FY2021-2023PDF SU-5442 Usability Testing-MITRE: 2020-2022PDF SU-5599 VITA/TCE Volunteer and Partner RecruitmentPDF Wage & Investment E-Help Desk Focus GroupsPDF SU-5744 Wage & Investment E-help Desk SurveyPDF SU-4334 Privacy Impact Assessments (PIAs) Application PIAs A-G H-M N-S T-Z Social Media PIAs Survey PIAs
