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Full titleAcronym
2020 Latino Tax Professionals Association Focus Groups PDFSU-5487
2024 Customer Experience, Expectations and Needs (CEEN) Focus Groups PDFSU-1550
2024 IRS Nationwide Tax Forums Digital Asset Compliance PDFSU-1267
2024 IRS Nationwide Tax Forum Form 2290 Heavy Highway Vehicle Tax PDFSU-1264
2024 IRS Nationwide Tax Forum Interaction with IRS Examiners Feedback PDFSU-1260
2024 IRS Nationwide Tax Forum Online Tools Feedback PDFSU-1270
2024 IRS Nationwide Tax Forum Reasonable Cause Penalty Relief Feedback PDFSU-1274
2024 Nationwide Tax Forum UES Research PDFSU-1329
2024 IRS Nationwide Tax Forum Written Information Security Plan Feedback PDFSU-1269
2024 CEEN Survey PDFSU-1242
2024-02 IRS.gov First Time Filer Journey Usability Test Round 2 PDFSU-1130
2024 Needs and Engagement Survey of Tax Professionals (NEST) Cognitive Interviews PDFSU-1556
2024 Needs and Engagement Survey for Tax Professionals (NEST) Focus Groups PDFSU-1620
2025 IRS Nationwide Tax Forum Internal Revenue Manual (IRM) Usage PDFSU-2180
2025 IRS Nationwide Tax Forums Written Information Security Plan Interviews PDFSU-2181
American Customer Satisfaction Index Survey PDFSU-3898
Automated Collection System (ACS) Customer Satisfaction Survey (CSAT) (Toll-Free IVR) PDFSU-5801
Automated Collection System (ACS) Text Chat Survey PDFSU-3760
Automated Collection System Support (ACSS) Customer Satisfaction Survey (Mail) PDFSU-4004
Business Tax Account PDFSU-1328
Business Tax Account Ad Hoc Recurring Research PDFSU-1652
Business Tax Account (BTA) Entity Authorization PDFSU-1357
Business Tax Account (BTA) Survey PDFSU-1351
Central Insolvency Operation (CIO) Interviews PDFSU-1800
Centralized Referrals Intake Processing (CRIP) Ad Hoc Recurring Research PDFSU-1683
Chatbot personality unmoderated ut 2024 PDFSU-1449
Clean Energy Usability Testing PDFSU-7961
Comprehensive Taxpayer Attitude Survey PDFCTAS
Correspondence Exam Secure Messaging Survey PDFSU-5713
Credential Service Provider (CSP) Usability Research PDFSU-5528
Digital Account Service Room at 2024 Nationwide Tax Forum PDFSU-1215
Direct File Customer Service Experience Survey PDFSU-1815
Direct File User Observation Research PDFSU-1031
Earned Income Tax Credit (EITC) Due Diligence (DD) Survey PDFSU-1477
E-help Desk Focus Groups PDFSU-1401
Employer Identification Number Usability Test PDFSU-1153
Enrolled Agent Special Enrollment Examination Cust Sat Survey PDFSU-1500
External Customer Satisfaction Survey PDFSU-3856
Field Compliance Safety Focus Groups PDFSU-5195
Free File Prototype Usability Test PDFSU-1048
Future State User Experience Research Study PDFSU-1253
FY24 Taxpayer Advocate Service Customer Satisfaction Survey PDFSU-1234
Gig Economy Worker Focus Groups PDFSU-4432
Increasing Refundable Credit Taxpayer Participation PDFSU-1303
Individual Online Account In App Notification User Testing PDFSU-1375
Individual Online Account (IOLA) Survey PDFSU-1462
Injured Spouse Customer Satisfaction Survey PDFSU-2476
Installment Agreement Create a Short-Term Payment Plan PDFSU-5768
IRA_ CHIPS - Clean Vehicle Dealers PDFSU-7972
IRS.gov Personalization & Login 1 PDFSU-1018
IRS.gov Sitewide Survey PDFSU-1454
IRS.gov Unauthenticated Experiences Ad Hoc Recurring Research PDFSU-1545
Low Income Tax Clinic (LITC) Focus Groups PDFSU-5917
Media and Publications - 2024 Business Taxpayers Survey PDFSU-1530
Media and Publications - 2024 Individual Taxpayers Survey PDFSU-1529
Media and Publications - 2024 Tax Return Preparers Survey PDFSU-1392
MITRE Research Project: Understanding Taxpayer Motivation PDFSU-5653
Needs and Engagement Survey of Tax Professionals Survey PDFSU-1491
OLS Digital Communication Options PDFSU-1324
Over-the-Phone Interpreter Taxpayer Feedback - Customer Satisfaction Survey PDFSU-1079
Reoccurring Usability Testing 2025 PDFSU-1446
Sales Tax Deduction Calculator Redesign Taxpayer User Testing PDFSU-5928
Sales Tax Deduction Calculator Redesign Tax Professional User Testing PDFSU-5929
Simple Notice Initiative Focus Group PDFSU-1249
TAS Customer Satisfaction Survey PDFSU-5616
TAS Website Site Satisfaction Questions PDFSU-5712
Tax Court Settlement Day Participant Evaluation PDFSU-5451
Tax Pro Account Ad Hoc Recurring Research PDFSU-1641
TaxPro Account Business POA_TIA, Link a Business CAF & Manage CAF PDFSU-1332
Tax Pro Account (TPA) Survey PDFSU-1463
Tax Pro Account User Testing Fall 2020 PDFSU-5556
Tax Pro Authorizations in OLA Round 3 User Test PDFSU-5830
Taxpayer Communication Tool Ad Hoc Recurring Research PDFSU-1585
Taxpayer Digital Communication Survey PDFSU-5755
Taxpayer Digital Communications (TDC) Automated Underreporter (AUR) Survey PDFSU-5618
Taxpayer Experience Survey Focus Groups PDFSU-5545
Taxpayer Experience Survey PDFSU-6090
Tax Professional Journey Using IRS Resources and Applications PDFSU-1203
TFA 1099 UT Fall 2020 PDFSU-5502
TFA 1099 UT Round 4-5 Fall 2020 PDFSU-5632
TSO Taxpayer Interviews PDFSU-1365
Usability Testing-Mediabarn: FY2021-2023 PDFSU-5442
Usability Testing-MITRE: 2020-2022 PDFSU-5599
VITA GenAI Proof of Concept (usability review portion) PDFSU-1402
Volunteer Income Tax Assistance (VITA) Generative Artificial Intelligence (GenAI) Chatbot Proof of Concept (PoC) PDFSU-1680
W&I Reporting Compliance Closed Correspondence Exam PDFSU-1534
Wage & Investment E-Help Desk Focus Groups PDFSU-5744
Where’s My Amended Return (WMAR) Survey PDFSU-1476
Where's My Refund (WMR) Survey PDFSU-1464
Where’s My Refund (WMR) / Where’s My Amended Return (WMAR) Voicebot Customer Satisfaction Survey PDFSU-1822

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Page Last Reviewed or Updated: 05-May-2026