On July 1, 2019, The Taxpayer First Act of 2019 was signed into law, which aims to broadly redesign the Internal Revenue Service. Generally, the legislation aims to expand and strengthen taxpayer rights and to reform the IRS into a more taxpayer friendly agency by requiring it to develop a comprehensive customer service strategy, modernize its technology and enhance its cyber security. Visit our Taxpayer First Act: Resources and Guidance page for our latest news releases and videos.


Soft focus of Happy Client standing at the Wall, Smiling while using Smartphone. Surrounded by Positive Review in Speech Bubble and Social Network icons

Taxpayer Experience

Improving the delivery of services to diverse taxpayers

  • Comprehensive customer service strategy
  • IRS Independent Office of Appeals
  • VITA programs

     Other Topics

Man looking at computer while talking on the phone

IRS Modernization

Moving further into the digital age while enhancing traditional interactions

  • IRS information technology
  • Form 1099 filings
  • Streamlined Critical Pay Authority

     Other Topics


Business network concept with man shaking hand, woman working on a laptop

IRS Organization

Pursuing efficient and effective tax administration

  • Agency structure
  • Employee training
  • Hiring practice

     Other Topics



Man at a computer and touching screen

Cybersecurity and Identity Protections

 Working with partners to combat identity theft and fraud

  • Addressing refund fraud
  • ID theft victim assistance
  • Improper disclosure by return preparers

     Other Topics

Legal advice service concept with lawyer working for justice, law, business legislation, and paperwork expert consulting, icons with person in background


Enforcing a fair and just tax system

  • Asset seizures
  • Innocent spouse relief
  • John Doe summonses

     Other Topics





Do you have feedback you’d like to share as we continue to implement the Taxpayer First Act? Please send it to

Privacy Notice: To ensure your privacy, the IRS strongly discourages you from sending sensitive personally identifiable information to us by email, such as your Social Security number or tax account information or bank account information. For assistance, please contact us by telephone, fax, or mail.