Reimagining the IRS to put taxpayers first Report to Congress (full version) Read the full TFA Report to Congress Reports to Congress fact sheets: Taxpayer Experience Strategy Training Strategy Organization Redesign Resources and Guidance Links to related materials, all TFA provisions IRS sends Taxpayer First Act Report to Congress For our friends in the press Taxpayer Experience Strategy Improving the delivery of services to diverse taxpayers Training Strategy Improving employee training to deliver excellent service Organizational Redesign Strategy Pursuing efficient and effective tax administration Feedback? Do you have feedback you’d like to share as we continue to implement the Taxpayer First Act? Please send it to TFAO@irs.gov. Privacy Notice: To ensure your privacy, the IRS strongly discourages you from sending sensitive personally identifiable information to us by email, such as your Social Security number or tax account information or bank account information. For assistance, please contact us by telephone, fax, or mail.