On July 1, 2019, The Taxpayer First Act of 2019 was signed into law, which aims to broadly redesign the Internal Revenue Service. Generally, the legislation aims to expand and strengthen taxpayer rights and to reform the IRS into a more taxpayer friendly agency by requiring it to develop a comprehensive customer service strategy, modernize its technology and enhance its cyber security.


     Taxpayer Experience

  • Low-income exceptions regarding offers-in-compromise
  • Taxes collected by private collection agencies
  • Notice to taxpayer of IRS contact with third party
  • Community Volunteer Income Tax Assistance programs
  • Low Income Taxpayer Clinics
  • Taxpayer assistance center closures
  • Payment of taxes by debit and credit cards
  • Misdirected tax refund deposits
  • Comprehensive customer service strategy
  • Continual learning environment for employees

IRS Modernization

  • Management of IRS information technology
  • IRS information technology jobs
  • Internet platform for Form 1099 filings
  • Electronic filing of returns
  • Electronic signatures by taxpayers to authorize action by their practitioner

IRS Reorganization

  • Establishment of IRS Independent Office of Appeals
  • IRS organizational structure



Do you have feedback you’d like to share as we continue to implement the Taxpayer First Act? Please send it to