On July 1, 2019, The Taxpayer First Act of 2019 was signed into law, which aims to broadly redesign the Internal Revenue Service. Generally, the legislation aims to expand and strengthen taxpayer rights and to reform the IRS into a more taxpayer friendly agency by requiring it to develop a comprehensive customer service strategy, modernize its technology and enhance its cyber security.
Taxpayer Experience
Improving the delivery of services to diverse taxpayers
- Comprehensive customer service strategy
- IRS Independent Office of Appeals
- VITA programs
IRS Modernization
Moving further into the digital age while enhancing traditional interactions
- IRS information technology
- Form 1099 filings
- Streamlined Critical Pay Authority
IRS Organization
Pursuing efficient and effective tax administration
- Agency structure
- Employee training
- Hiring practice
Cybersecurity and Identity Protections
Working with partners to combat identity theft and fraud
- Addressing refund fraud
- ID theft victim assistance
- Improper disclosure by return preparers
Enforcement
Enforcing a fair and just tax system
- Asset seizures
- Innocent spouse relief
- John Doe summonses
Feedback?
Do you have feedback you’d like to share as we continue to implement the Taxpayer First Act? Please send it to TFAO@irs.gov.
Privacy Notice: To ensure your privacy, the IRS strongly discourages you from sending sensitive personally identifiable information to us by email, such as your Social Security number or tax account information or bank account information. For assistance, please contact us by telephone, fax, or mail.