Taxpayers can explore several tax help options before visiting an IRS office

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IRS Tax Tip 2019-136, October 1, 2019

Some taxpayers may think they need to visit an IRS office for help in person with their tax issues. However, many of these people may actually find what they need online or by phone. In fact, many questions can be answered without ever having to visit to an IRS Taxpayer Assistance Center.

Finding answers to their tax questions.

Taxpayers can use several resources to find answers:

Checking on their tax refund status.

Taxpayers have two options to check on their refund:

Making a payment.

Taxpayers have several options for submitting a payment to IRS:

Viewing online accounts.

Taxpayers can view account information online at From this page, taxpayers can:

  • View the amount they owe and get the total payoff amount for the current calendar day.
  • Connect to other online tools, such as Direct Pay and Get Transcript, without having to log in again.
  • Get key information about their current year tax return as it was orginially filed.

Visiting an IRS office.

If a taxpayer decides they want a face-to-face interaction, they need to first take these two steps:

  • Use the Contact Your Local Office tool on This tool helps taxpayers find the closest IRS Taxpayer Assistance Center, the days and hours of operation, and a list of services the TAC provides.
  • Make an appointment. The taxpayer will need to call 844-545-5640 to make an appointment. Taxpayers will then receive an email confirming the day and time of their appointment.

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