IRS face-to-face Saturday help

The IRS has concluded all scheduled events. It will continue to assess information taxpayers receive and modernizing its service delivery options.

    Get faster services. Visit IRS.gov/help for tools and information on many topics. Here are some of the most asked-about concerns:

    Publication 5136, IRS Services GuidePDF, lists many common tax-related circumstances and pairs them with keyword search options, IRS.gov tools and agency resources.

    Contact your local office has appointment information to receive services Monday through Friday, 8:30 a.m. to 4:30 p.m.

    Refund information. The Where’s my refund? tool has the most up to date information available about a taxpayer’s refund status. Recent improvements to the Where’s my refund? tool allow taxpayers to see more detailed refund status messages in plain language, reducing the need for taxpayers to contact the IRS. Refund information will generally be available within 24 hours after the IRS acknowledges receipt of an electronically filed return on the Where's my refund? ‎tool on IRS.gov and the IRS2Go mobile app.

    Tax relief in disaster situations offers information for affected taxpayers.

    Residents of Puerto Rico are entitled to receive the 2021 Child Tax Credit as part of the American Rescue Plan Act. To learn more about claiming the credit, visit 2021 Child Tax Credit.

    Tax return preparation options

    While tax return preparation, including amended returns, is not a service offered at IRS TACs, taxpayers can use the following services:

    • Eligible individuals or families can get free help preparing their tax return at Volunteer Income Tax Assistance (VITA) or Tax Counseling for the Elderly (TCE) sites. To find the closest free tax return preparation help, use the VITA Locator Tool or call 800-906-9887.
    • Any individual or family whose adjusted gross income (AGI) was $79,000 or less in 2023 can use IRS Free File’s guided tax software at no cost. There are products in English and Spanish
    • Free File Fillable Forms are electronic federal tax forms, equivalent to a paper 1040 form. You should know how to prepare your own tax return using form instructions and IRS publications, if needed. Anyone, regardless of income, can use the forms. They are a free option for those whose AGI is greater than $79,000.
    • MilTax, a Department of Defense program, offers free return preparation software and electronic filing for federal tax returns and up to three state income tax returns. It’s available for all military members, and some veterans, with no income limit.

    Filing an Amended Tax Return. Taxpayers should use Form 1040-X, Amended U.S. Individual Income Tax Return, to correct a previously filed Form 1040-series return or to change amounts previously adjusted by the IRS. Taxpayers can file Form 1040-X electronically for their 2021, 2022 and 2023 Forms 1040 or 1040-SR. Additionally, they can electronically amend Form 1040-NR and Form 1040-SS/PR for tax years 2021, 2022 and 2023.

    IRS Direct File. The pilot is closed as of April 21, 2024. If you filed your 2023 taxes with IRS Direct File, sign-in securely to your Direct File account to view and download your return at directfile.irs.gov.