IRS Face-to-Face Saturday Help

The Taxpayer Assistance Center (TAC) in Guaynabo, Puerto Rico (PR), will be open 8 a.m. to 4:30 p.m., local time, on June 25. Its address is City View Plaza II Building, 48 Carr 165 km. 1.2, ZIP Code 00968.

Note: The parking garage opens at 6:30 a.m. for access to the building

Check back for new information on this event. Availability may change without notice.


Contact Your Local Office lists all services provided at the Guaynabo TAC.

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Foreign language interpreters will be available. The IRS staff will schedule appointments for a later date for deaf or hard of hearing individuals who need sign language interpreter services.

Please bring the following information with you:

  • Current government-issued photo identification
  • Social Security cards and/or ITIN numbers for yourself, your spouse and dependents (if applicable)
  • Any IRS letters or notices you've received and supporting documents
  • If you plan to request identity verification services, you must bring two forms of identification and a copy of the tax return filed for the year in question, if you filed a return.

During your visit, IRS staff may also request:

  • A current mailing address and
  • Proof of bank account information you included on your tax return to receive payments or refunds by direct deposit.

Note: It's mandatory for people to wear face masks and social distance at these events. 

Actions for bona fide Puerto Rican families to receive the refundable Child Tax Credit

1. They must file a U.S. federal tax return with the IRS to claim the CTC.

The IRS recently issued guidance on claiming the Child Tax Credit (CTC) payments under the American Rescue Plan Act. Families who don't owe taxes to the IRS can file their 2021 tax return and claim the Child Tax Credit for the 2021 tax year at any point until April 15, 2025, without any penalty.

Free Tax Preparation Services is offered.

While tax return preparation is not a service offered at IRS TACs during regular hours or during these Saturday hours, the following free resources are available for bona fide residents of Puerto Rico to prepare and file their 2021 federal tax returns.

2.  They may need to verify their identity and tax return to receive any payments.

Puerto Rican residents may receive a Letter 5071C, 5071C/SP, or 6331C after filing their 2021 tax return. These letters request they verify their identity with, a trusted technology provider, and validate their tax return with the IRS to confirm payment information. The Understanding Your Letter page on has information and instructions.

3.  They should consider taking additional steps to protect their identities.

Another way people can protect their identity and track their tax return is to create an IRS Online Account. After establishing this account, users can access resources such as Get Transcript, Online Payment Agreement, Identity Verification Service (ID Verify) and Get an Identity Protection PIN (IP PIN).