The IRS has concluded all scheduled events at this time. Check back frequently for new information on future events. Availability may change without notice. Get Faster Services. Visit IRS.gov/help for tools and information on many topics. Here are some of the most asked-about concerns: 2021 Tax Credits Assistance Online Account Assistance Individual Taxpayer Identification Number (ITIN) Renewal IRS Identity Theft Victim Assistance Payments Refunds Tax Law Questions Transcripts and Forms Publication 5136, IRS Services GuidePDF, lists many common tax-related circumstances and pairs them with keyword search options, IRS.gov tools and agency resources. Contact Your Local Office has appointment information to receive services Monday through Friday, 8:30 a.m. to 4:30 p.m. Use the Find a Taxpayer Assistance Center Office tool to view local services and directions. Residents of Puerto Rico You can get information and links to tax return forms for claiming the 2021 Child Tax Credit. You are entitled to receive this credit as part of the American Rescue Plan Act. Residents can get free help preparing their tax return by visiting a Volunteer Income Tax Assistance (VITA) site. Use the VITA Site Locator Tool to find a site near you. Residents should also continue using ID.me, a trusted technology and credential service provider, for identity verification to use IRS’s online resources, such as Online Account, ID Verify, Identity Protection PIN and others. You can complete identity verification online at your convenience. If you need help verifying your identity with ID.me, visit the ID.me help site. Refund information will generally be available within 24 hours after the IRS acknowledges receipt of an electronically filed return on the Where's My Refund? tool on IRS.gov and the IRS2Go Mobile App.