Let Us Help You

Online Tools and Resources

Expecting a refund?

  • The IRS issues more than 9 out of 10 refunds in less than 21 days.

When to check status of your refund:

  • Within 24 hours after we've received your e-filed tax return; or
  • 4 weeks after mailing your paper return.

You should only call if:

  • It has been 3 weeks or more since you filed electronically (11 weeks if Form 8379, Injured Spouse was included);
  • It has been more than 6 weeks since you mailed your paper return (14 weeks if Form 8379, Injured Spouse was included); or
  • Where’s My Refund? directs you to contact us.

To check the status of your amended return:

  • You must wait 3 weeks after filing the form before using Where’s My Amended Return? tool.

You Should Only Call If:

  • It has been more than 16 weeks since you mailed the amended return; or
  • The Where’s My Amended Return? tool directs you to call us.

The IRS issues more than 9 out of 10 refunds in less than 21 days. Choose e-file and direct deposit as the fastest, safest, and most accurate way to file a return and receive your refund. We generally process mailed returns (individuals or business) within 4 - 6 weeks.

Filing decisions

Preparing to file

E-filing

Note: You can’t get your AGI over the phone. To get your AGI quickly, order a tax transcript online.

Filing by mail

 Telephone and Local Assistance

Verify your identity when you call

Our representatives must verify your identity before discussing your personal information.

Have the following ready when you call:

Individuals

  • Social Security numbers (SSN) and birth dates
  • Individual Taxpayer Identification Number (ITIN) for taxpayers without a Social Security number
  • Filing status – single, head of household, married filing joint, or married filing separate
  • Prior-year tax return
  • Tax return you’re calling about
  • Any correspondence we sent to you

Third parties calling for someone else

Third parties calling for a deceased taxpayer

IRS phone number - Call Wait Times

Filing Season
(January - April)

  • Telephone service wait times can average 15 minutes. Some telephone service lines may have longer wait times.
  • Telephone service wait times are higher on Monday and Tuesday, during Presidents Day weekend and around the April tax filing deadline.

Post-Filing Season
(May - December)

  • Telephone service wait times can average 27 minutes. Some telephone service lines may have longer wait times.
  • Telephone service wait times are generally higher on Monday and Tuesday.

Our help lines are open Monday through Friday. Residents of Alaska and Hawaii should follow Pacific time. Phone lines in Puerto Rico are open from 8 a.m. to 8 p.m. local time.

Individuals
800-829-1040
7 a.m. to 7 p.m. local time

Businesses
800-829-4933
7 a.m. to 7 p.m. local time

Non-profit taxes
877-829-5500
8 a.m. to 5 p.m. local time

Estate and gift taxes
866-699-4083
8 a.m. to 3:30 p.m. Eastern time

Excise taxes
866-699-4096
​​​​​8 a.m. to 6 p.m. Eastern time

Overseas callers
Use our International Services page. 

Callers who are hearing impaired
TTY/TDD 800-829-4059

Requesting a face-to-face meeting for help
You can make an appointment at an IRS local office to get help. Appointment times vary by tax issues and office locations. 

You can find the office closest to you with our Taxpayer Assistance Locator tool. Once you find your local office, call 844-545-5640 to schedule an appointment.

IRS offices are closed on federal holidays.

Other Available Help
Certain taxpayers may qualify for free tax assistance.

If you’re having tax problems associated with financial difficulties or immediate threat of adverse action and you haven’t been able to resolve them with the IRS, the Taxpayer Advocate Service (TAS) may be able to help you.