Getting Behind the NumbersThis graphic shows the reader a visual picture of the seven step problem solving process. The seven steps are: Receive Data (use survey results, quality review results, etc.).Define Problem (state problem in objective terms).Determine Potential Causes of Problem (identify and prioritize based on impact of the problem).Define Courses of Action to Address Causes (use Balance Checking Matrix, see IRM 1.5.1).Determine Course of Action (select action that will have greatest impact on solving problem in order to best support IRS mission/goals).Implement Course of Action (outline detailed action plan).Track Effectiveness of Course of Action (outline follow-up and monitoring actions to ensure effectiveness).