Important: Before you call, check out the topics people ask about most. We have high call volumes and encourage you to click on one of these hot topics for faster service.
Online Tools and Resources
The IRS issues more than 9 out of 10 refunds in less than 21 days. Choosing e-file and direct deposit remains the fastest and safest way to file an accurate income tax return and receive a refund. Mailed returns (individuals or business) will generally be processed within 4 - 6 weeks.
- Decide if you should file
- Determine your filing status
- Incorrect, lost, or never received W-2
- Direct deposit your refund
- Are your Social Security benefits taxable
- Is your pension or annuity taxable
- Extend your time to file
- Correct an error after filing
- Where’s My Refund?
- Refund less than expected
- Received a refund but wasn't expecting one
- Lost refund
- Frequently Asked Questions
Expecting a refund?
- The IRS issues more than 9 out of 10 refunds in less than 21 days.
When to check status of your refund:
- Within 24 hours after we've received your e-filed tax return; or
- 4 weeks after mailing your paper return.
You should only call if:
To check the status of your amended return:
- You must wait 3 weeks after filing the form before using Where’s My Amended Return? tool.
You should only call if:
- It has been more than 16 weeks since you mailed the amended return; or
- The Where’s My Amended Return? tool directs you to call us
- Understanding your IRS notice or letter
- Verify your identity (4883C)
- Income reporting or payment error (CP2000)
- We changed your return (CP12)
- Dependent’s Social Security number listed on another return (CP87A)
Credits, exemptions, and payments
- Premium tax credit eligibility
- Claim or reconcile the premium tax credit
- Claim or report coverage exemptions
- Make a shared responsibility payment (SRP)
Telephone and Local Assistance
We experience very high call volumes, especially during filing season. If your issue cannot be resolved online, use the appropriate telephone assistance line.
Prepare for your call
We care about protecting your identity. Our call center professionals take great care to make certain that they only discuss your personal information with you or someone you authorize to speak on your behalf. To ensure that you do not have to call back, please have the following documents ready.
If you’re calling about your own account:
Before you call, make sure you know or have the following information handy:
- Social Security cards and birth dates for those who were on the return you are calling about
- An Individual Taxpayer Identification Number (ITIN) letter if you don’t have a Social Security number (SSN)
- Filing status – Single, Head of Household, Married Filing Joint or Married Filing Separate
- Your prior-year tax return. We may need to verify your identity before answering certain questions
- A copy of the tax return you’re calling about
- Any letters or notices we sent you
If you are calling about someone else’s account:
Our call center professionals will only speak with the taxpayer or their legally designated representative.
Before you call, make sure you have the following information handy:
- Verbal or written authorization to discuss the account
- The ability to verify the taxpayer’s name, SSN/ITIN, tax period, form(s)
- PTIN or PIN if you are a third party designee
- A current, completed, and signed Form 8821, Tax Information Authorization or
- A completed and signed Form 2848, Power of Attorney and Declaration of Representative
Deceased taxpayer concerns
Be prepared to fax:
- The deceased taxpayer’s death certificate, and
- Either copies of Letters Testamentary approved by the court, or IRS Form 56, Notice Concerning Fiduciary Relationship (for estate executors)
IRS phone numbers
Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. local time, unless otherwise noted. Residents of Alaska and Hawaii should follow Pacific time. Puerto Rico phone lines are open 8 a.m. to 8 p.m. local time.
TTY/TDD for people with hearing impairments
Individuals who are deaf or hard of hearing may use their choice of federal or state relay service (through videophone, AIM, computer, Captioned Telephone (Captel), or TTY) to call any of our other published numbers.
Exempt organizations, retirement plan administrators, and government
877-829-5500 (Monday through Friday, 8 a.m. to 5 p.m. local time)
Estate and gift
866-699-4083 (Monday through Friday, 8 a.m. to 3:30 p.m. Eastern time, for Form 706, United States Estate (and Generation-Skipping Transfer) Tax Return and Form 709, United States Gift (and Generation-Skipping Transfer) Tax Return only)
Excise tax function
866-699-4096 (Monday through Friday, 8 a.m. to 6 p.m. Eastern time)
If you live outside the United States
Hours of availability vary by location. Please see our International Services page.
Free tax help
Certain taxpayers may qualify for free tax assistance.
In certain areas, the IRS has local offices you may visit to receive assistance. All offices operate by appointment.
- You must generally have an appointment to receive assistance at a local office.
- Appointment availability will vary by tax issue and office location.
- Taxpayer Assistance Centers are closed on federal holidays.
- Use the Taxpayer Assistance Locator tool to find an office near you, and then call 844-545-5640 to schedule an appointment.