Information For...

For you and your family
Standard mileage and other information

Forms and Instructions

Individual Tax Return
Instructions for Form 1040
Request for Taxpayer Identification Number (TIN) and Certification
Request for Transcript of Tax Return


Employee's Withholding Allowance Certificate
Employer's Quarterly Federal Tax Return
Employers engaged in a trade or business who pay compensation
Installment Agreement Request

Popular For Tax Pros

Amend/Fix Return
Apply for Power of Attorney
Apply for an ITIN
Rules Governing Practice before IRS

Understanding Your CP53A Notice

This notice tells you we tried to direct deposit your refund, but the financial institution couldn’t process it. We are researching your account, but it will take 8 to 10 weeks to reissue your refund.

What you need to do

  • If you don’t receive your refund check or a follow-up letter within 10 weeks, call us at 1-866-682-7451,
    extension 733.
  • If you call us before then, we won’t have any information about the status of your refund. We must research your account first.

Answers to common questions

Why did my financial institution return my direct deposit refund to the IRS?
A financial institution can reject a refund for many reasons. Usually though, one of the following items doesn't match its records:

  • Name
  • Social Security number
  • Routing number
  • Account number

Why will it take up to 10 weeks to receive my refund?
We must research your account to determine if you should get the refund. We try to balance customer service and tax compliance by reviewing tax returns to prevent fraudulent or incorrect refunds. Please note these critical reviews take time. The following also affect time frames:

  • Bankruptcy
  • An open audit
  • A balance due on a related account (such as a different tax year)

Will calling the IRS give me additional information or speed my refund?
Unfortunately, calling the IRS can’t speed your refund. You don’t need to call us unless we ask you to do so. If we need more information to process your refund, we’ll contact you by mail. Our telephone assistors cannot provide any additional information.

Is the estimated date my tax preparer, tax software, or “Where’s My Refund?” provided a guarantee of when I’ll get my refund?
Unfortunately, we can’t guarantee the date when a taxpayer will get his or her refund. While we can estimate, this is a “best-case scenario” where the tax return doesn’t require any additional review or corrections.We work hard to issue refunds as quickly as possible. However, you shouldn’t make major financial decisions based on the estimated issue date of a tax refund.

Can I direct part of my refund into my tax professional’s checking or savings account to pay my tax preparation fee?
No. You can direct your refund to any of your checking or savings accounts. You can’t direct your refund to someone else’s account (except for your spouse’s account, if you have a joint refund).

Tips for next year

If you request a direct deposit refund, ensure the account you specify is in your name (or your spouse’s if you have a joint refund).

Printable samples of this notice (PDF)

How to get help