We tried to direct deposit your refund, but the financial institution couldn’t process it. We are researching your account, but it will take 8 to 10 weeks to complete our review and verify this refund.
What you need to do
- You don’t need to do anything at this time.
You may want to
- Call us at the toll-free number on the notice if you don’t receive your refund check or a follow-up letter within 10 weeks
- Monitor your financial accounts
If you notice any suspicious or unusual activity, you should:
- Notify your financial institutions
- Contact the fraud department of one of the three major credit bureaus
- Report any fraudulent activity to your local police or sheriff's department
- File a complaint with the Federal Trade Commission
- Submit a Form 14039, Identity Theft Affidavit
Answers to Common Questions
Q. What should I do if I didn’t file a return?
A. Submit a Form 14039, Identity Theft Affidavit, to the IRS address in the Form 14039 instructions.
Q. Can I direct part of my refund into my tax professional’s checking or savings account to pay my tax preparation fee?
A. No. You can direct your refund to any of your checking or savings accounts. You can’t direct your refund to someone else’s account (except for your spouse’s account when you have a joint refund).
Q. Why will it take up to 10 weeks to receive my refund?
A. We must research your account to determine if you are entitled to the refund. We try to balance customer service and tax compliance when we review tax returns. Refund timeframes are also affected by:
- An open audit
- A balance due on a related account (such as a different tax year)
Q. Will calling the IRS give me additional information or speed my refund?
A. No, calling us won’t speed up your refund. You don’t need to call us unless we send you a letter that asks you to contact us. Our telephone assistors won’t be able to provide any additional information.
Tips for next year
If you request a direct deposit refund, be sure the account you specify is in your name (or your spouse’s if you have a joint refund).
If you changed your name as a result of a recent marriage or divorce, be sure the name on your tax return matches the name registered with the Social Security Administration.
Never direct your refund to an account that belongs to a relative, friend, or tax return preparer.
How to get help
- Call the 800, 866 or 888 number listed on the top right corner of your notice.
- Authorize someone (such as an accountant) to contact the IRS on your behalf using Form 2848, Power of Attorney and Declaration of Representative (PDF)
- See if you qualify for help from a Low Income Taxpayer Clinic.