We can’t direct deposit your refund because we limit the number of direct deposit refunds to the same bank account or on the same pre-paid debit card.
What you need to do
- If you filed this tax return, you’re not required to do anything at this time.
- If you didn’t file this tax return and you believe someone is using your personal information, such as your name and social security number, to file a tax return, you should monitor your accounts and contact the IRS. You should also:
You may want to
- Track your refund on the IRS website.
Answers to Common Questions
Why am I receiving a paper check?
The IRS limits the number of direct deposit refunds to the same bank account or on the same pre-paid debit card. Because your request exceeded our direct deposit limits, we’re sending you a paper check instead.
Will calling the IRS give me additional information or allow me to get my refund sooner?
No, calling the IRS won’t do anything to speed up your refund. You don’t need to call us unless we ask you to. If we need more information to process your refund, we’ll contact you by mail. Our telephone assistors won’t be able to provide any additional information.
Is the estimated date my tax preparer, tax software, or “Where’s My Refund” provided a guarantee of when I’ll get my refund?
Unfortunately, we can’t guarantee the date when you’ll get your refund. While we can provide an estimate, this is a “best-case scenario” where the tax return doesn’t require any additional review or corrections. We try to issue refunds as quickly as possible. However, you shouldn’t make major financial decisions based on the estimated issue date of a tax refund.
Can I direct part of my refund into my tax professional’s checking or savings account to pay my tax preparation fee?
No. You cannot direct your refund to someone else’s account (except for your spouse’s account when you have a joint refund).
What should I do if I feel this is a tax-related ID Theft?
If this is tax-related ID theft, you should submit a Form 14039, Identity Theft Affidavit,to the IRS address in the Form 14039 instructions.
Tips for next year
Never direct your refund to an account that belongs to a relative, friend, or tax return preparer.
If you’re using a family financial account, you may want to consider alternatives or be aware that you will receive a paper refund if your refund is the fourth one being sent to the account or to a pre-paid debit card.
How to get help
- Call the 800, 866 or 888 number listed on the top right corner of your notice.
- Authorize someone (such as an accountant) to contact the IRS on your behalf using Form 2848, Power of Attorney and Declaration of Representative (PDF)
- See if you qualify for help from a Low Income Taxpayer Clinic.