2.149.3 Asset Management Hardware Procedures

Manual Transmittal

September 18, 2018

Purpose

(1) This transmits a revised IRM 2.149.3, IT Asset Management, Asset Management Hardware Procedures.

Material Changes

(1) IRM 2.149.3 has been revised to include Program Scope and Objectives.

(2) Updated Step 2 - Process Acquired IT Asset Workflow, Section 2.149.3.3.8.1, A1 Receive and Process Notifications to include acquisitions made through transfers, forfeiture, and seizure. Also, see corresponding Flow Diagram

(3) Updated Step 4 - Maintain IT Asset Overview - Hardware Procedure Flow Diagram

(4) Expanded RACI charts

(5) Editorial changes

(6) Removed AWSS references

(7) Added a new bullet to IRM 2.149.3.3.7 Roles: Approve user requests for access to the Repository

Effect on Other Documents

IRM 2.149.3 dated October 19, 2015 is superseded.

Audience

The Asset Management Hardware Procedures is applicable to all employees enterprise-wide responsible for managing IT equipment, including Asset Management’s stakeholders, customers, asset owners, contractors, and vendors.

Effective Date

(09-18-2018)


S. Gina Garza
Chief Information Officer

Program Scope and Objectives

  1. This document describes the formal process for implementing the requirements of the Asset Management Hardware Procedures process. It provides an operational definition of the major components of the process and how to perform each step in the process. This document also describes the logical arrangements of steps that are essential to successfully completing the process and achieving its desirable outcome.

Background

  1. The process definition laid out in the process description document further breaks down the Activities into Tasks, each of which have a complete set of attributes defined such as data and tool specifications and the role(s) responsible for executing the tasks.

  2. All proposed changes to this document must be submitted in writing, with supporting rationale, to the Service Asset & Configuration Management (SACM) organization in User & Network Services (UNS).

  3. This document defines the step-by-step instructions for the activities used in the Hardware Asset Management procedures:

    STEP 1 - Manage IT Asset Plan process includes the planning for information technology asset purchases

    STEP 2 - Process Acquired IT Asset includes the processing of acquired hardware information technology assets

    STEP 3 - Deploy IT Asset includes a method for deploying information technology hardware assets

    STEP 4 - Maintain IT Asset includes the accountability, support, and maintenance of information technology hardware assets

    STEP 5 - Dispose of IT Asset includes the end of life (EOL)/disposition for information technology hardware assets

Purpose of Procedures
  1. This document defines the step-by-step instructions on how to conduct the activities used to implement the Asset Management Hardware Procedures process in UNS SACM. The purpose of a procedure document is to institutionalize and formalize the preferred method of performing tasks that staff is using. The objective is to have everyone using the same tools and techniques and follow the same repeatable steps so that the organization can quantify how well the procedure is working and train future staff members who may not currently know the routine. Ensuring consistency is a critical component for ensuring optimum efficiency.

Authority

  1. All proposed changes to this document must be submitted in writing, with supporting rationale, to the UNS SACM organization.

Roles and Responsibilities

  1. Each process defines at least one role. Each role is assigned to perform specific tasks within the process. The responsibilities of a role are confined to the specific process. They do not imply any functional standing within the hierarchy of an organization. For example, the process manager role does not imply the role is associated with or fulfilled by someone with functional management responsibilities within the organization. Within a specific process, there can be more than one individual associated with a specific role. Additionally, a single individual can assume more than one role within the process although typically not at the same time.

    Name Description
    Asset Management Specialists - Hardware
    • Manage control processes and interactions for all enterprise-wide hardware financial assets and associated components

    • Develop policies and procedures related to the management of hardware assets as needed

    • Provide input for hardware asset lifecycle plans

    • Direct and execute hardware asset certification activities

    • Develop and maintain disposal policies/activities to ensure data integrity

    • Reconcile hardware assets receipt data for verification and audit

    • Process Move/Add/Change requests

    • Oversee and coordinate with external/internal auditors (GAO, TIGTA, and CFO) regarding IT assets

    • Administrate guidelines for quality reviews

    • Approve user requests for access to the Repository

    Asset Management Specialists - Equipment
    • Prepare, coordinate, and ship equipment

    • Maintain and review repository for inventory accuracy

    • Receive new IT assets

    • Manage the receipt of IT assets

    • Retire IT assets as needed

    • Coordinate with FMSS to complete the disposal process

    • Evaluate usage and stock levels for IT assets

    • Develop policies and procedures related to the management of depot assets as needed

    • Recommend changes to the inventory plan based on inventory usage and demand levels

    Asset Management Specialists - Materials
    • Develop, implement, execute, and modify the IRS IT Asset Plan

    • Manage inventory replenishments

    • Analyze information from multiple, disparate databases and formulate decisions and business justifications to adjust the inventory plan

    • Develop forecasts and projections to determine demand on the inventory investment

    • Analyze economic order quantities and delivery times for replenishment of the inventory items

    • Develop policies and procedures related to the management of depot assets as needed

    • Manage and control inventory levels

Terms/Definitions/Acronyms

  1. Definitions of Asset Management’s terms and acronyms.

Terms and Definitions
  1. The definitions listed below are some commonly used terms and provided as an aid to understanding IT Asset Management.

    Term Definition
    Agreed Life An asset is designed to perform a function at an acceptable level for a predetermined amount of time according to the manufacturer’s lifecycle. It ensures that the defined services for the asset are met to provide the level of service required by the customer, in terms of quality and reliability.
    Annual Inventory Certification Plan Annual overview of hardware asset management objectives, guidelines, and activities, necessary to meet IRS’ annual financial audits and deliverables including certifying the accuracy and completeness of IRS’ authoritative inventory system.
    Artifact A work product created by a process or procedure step, e.g., plans, design specifications, etc.
    Asset Any resource or capability. Assets of a service provider include anything that could contribute to the delivery of a service. Assets can be one of the following types: management, organization, process, knowledge, people, information, applications, infrastructure, and financial capital.
    Audit Formal inspection and verification to check whether a standard or set of guidelines is being followed, that records are accurate, or that efficiency and effectiveness targets are being met. An audit may be carried out by internal or external groups.
    Depot A centralized storage area for In Stock IT equipment.
    Certification Issuing a certificate to confirm compliance to a standard. Certification includes a formal audit by an independent and accredited body.
    Entry Criteria The elements and conditions (state) necessary to trigger the beginning of a process step.
    Exit Criteria The elements or conditions (state) necessary to trigger the completion of a process step.
    Hardware Asset Property meeting certain financial and security criteria that is part of the information technology infrastructure and represents a physical piece of computing electronic equipment.
    Incident The Enterprise Service Desk logs and tracks reported incidents. The incident will be assigned to a service provider for resolution.
    Information Technology (IT) The use of technology for the storage, communication, or processing of information. The technology typically includes computers, telecommunications, applications and other software. The information may include business data, voice, images, video, etc. Information Technology is often used to support business processes through IT services.
    Information Technology Infrastructure Library (ITIL) A set of best practice guidance for IT service management. ITIL is owned by the Office of Government Commerce (OGC) and consists of a series of publications giving guidance on the provision of quality IT services, and on the processes and facilities needed to support them. See http://www.itil.co.uk/ for more information.
    IT Asset Property or equipment that is part of the information technology infrastructure, including hardware and software for IT and telecommunications data and voice that is in use, in reserve storage, or is awaiting disposal.
    IT Asset Lifecycle A series of states connected by allowable transitions. The set of business practices that join financial, contractual, and inventory functions to support the management from acquisition to disposition for hardware and software found in the IT environment.
    IT Asset Plan A tactical plan for managing an organization's infrastructure and assets to deliver an agreed standard of service.
    IT Equipment Profile The standardized list of IT equipment given to each employee based upon their occupation in the IRS.
    Move/Add/Change A Service Request is submitted to document the status (location/assignment/user) of any piece of hardware (IT asset). It is used to update the repository.
    Process A structured set of activities designed to accomplish a specific objective. A process takes one or more defined inputs and turns them into defined outputs. A process may include any of the roles, responsibilities, tools, and management controls required to reliably deliver the outputs. A process may define policies, standards, guidelines, activities, and work instructions if they are needed.
    Process Owner A role responsible for ensuring that a process is fit for purpose. The process owner’s responsibilities include sponsorship, design, change management, and continual improvement of the process and its metrics. This role is often assigned to the same person who carries out the process manager role, but the two roles may be separate in larger organizations.
    Quality Reviews Quality reviews ensure compliance to asset management policies.
    RACI (Responsible - Accountable - Consulted - Informed) This model is used to help define roles and responsibilities, instructions for the activities used in the Hardware Asset Management procedures.
    Recipient The point of contact (POC) receiving the IT asset.
    Request for Change (RFC) A formal proposal for a change to be made (work request). An RFC includes details of the proposed change, and may be recorded on paper or electronically.
    Rogue Asset An unmanaged asset which appears amidst a population of managed assets. This can happen as a result of non-compliance with the policies concerning asset control and barcoding.
    Service Request A request from a user for information, or advice, or for a standard change or for access to an IT service. For example to reset a password, or to provide standard IT services for a new user. Service requests are usually handled by Enterprise Service Desk, and do not require an RFC to be submitted.
    Software Asset Property meeting certain financial and security criteria that is part of the information technology infrastructure and software installed on personal computers, laptops, desktops, servers, mainframes, network, and mobile devices.
    Tool Job aid for a specific purpose, e.g., checklist, template, application, etc.
Acronyms
  1. The abbreviations and acronyms include an alphabetical listing of some commonly used terms in IT Asset Management.

    Acronyms Definition
    ACIO Associate Chief Information Officer
    AM Asset Management
    ARM Asset Management Reports
    CFO Chief Financial Officer
    CMMI Capability Maturity Model Integrated
    COE Common Operating Environment
    CTO Chief Technology Officer
    EOL End of Life
    FMSS Facilities Management and Security Services (formerly Real Estate and Facilities Management (REFM))
    GAO Government Accountability Office
    IPM Integrated Process Management
    IRM Internal Revenue Manual
    IRS Internal Revenue Service
    IT Information Technology
    ITIL Information Technology Infrastructure Library
    ITSM IT Service Management
    PAL Process Asset Library
    PD Process Description
    PMI Project Management Institute
    POC Point of Contact
    RACI (Responsible, Accountable, Consulted, and Informed) This model is used to help define roles and responsibilities, instructions for the activities used in the Hardware Asset Management procedures
    RFC Request For Change
    ROI Return On Investment
    SACM Service Asset & Configuration Management
    TIGTA Treasury Inspector General for Tax Administration
    UNS User & Network Services

Related Resources

  1. The following lists the regulatory documents that validate the Asset Management Policy:

    • Public Law 89-306, Automated Data Processing Equipment

    • Office of Management and Budget (OMB) Circular A-123, Management’s Responsibility for Internal Controls

    • Treasury Department Publication 32-01, Accounting Principles and Standards OMB Circular A-127, Financial Management Systems

    • Public Law 101-576, Chief Financial Officers Act of 1990

    • Executive Order 12999, Educational Technology: Ensuring Opportunity for All Children in the Next Century

    • Public Law 104-106, Clinger-Cohen Act of 1996, formerly Information Technology Reform Act of 1996

    • IRM 1.2.11.1.5, Servicewide Policies and Authorities, Policy Statements for Information Technology Activities - Policy Statement 2-93 (formerly P-1-229)

    • Delegation Order 1-41 Delegation Order MITS-2-1-1, Authority to Approve IT Resources

    • Policies and Procedures Memorandum No. 46.5, Evidentiary Documentation in Support of Receipt and Acceptance

    • IRM 10.8.1, IT Security, Policy and Guidance

    • IRM 1.14.4, Personal Property Management, Facilities Management and Security Services

    • IRM 1.35.6, Administrative Accounting, Property and Equipment Accounting

    • IRM 2.21.1.3.11, Requisition Processing for IT Acquisition Products and Services, Introduction to Requisition Processing for Information Technology (IT), End User Equipment and Services - Additional Technical Reviews - Non Specific Tier related

    • National Institute of Standards and Technology Special Publication 800-53, Recommended Security Controls for Federal Information Systems and Organizations (Aug. 2009)

    • Treasury Directive Publication 85-01, Treasury IT Security Program (Nov. 3, 2006)

    • Executive Order, Department of the Treasury Directive 85-02, Software Piracy Policy (May 4, 2010)

    • IRM 10.8.2, IT Security Roles and Responsibilities (Apr. 29, 2011)

    • Executive Order 13103 (Sep. 30, 1998), Computer Software Piracy

    • Executive Order 13589, Promoting Efficient Spending (Nov. 09, 2011)

    • Public Law 113-291, National Defense Authorization Act, Federal Information Technology Acquisition Reform Act, (FITARA) (Dec. 2014)

    • “OMB issued Memorandum M-16-12, date June 2, 2016:” Improving the Acquisition and Management of Common Information Technology: Software Licensing

    • Public Law 114-210, Megabyte Act of 2016, Making Electronic Government Accountable by Yielding Tangible Efficiencies Act of 2016 (July 29, 2016)

    • Asset Management - Enterprise-wide Software User Guide

    • Asset Management - UNS Software User Guide

    • Asset Management - Hardware User Guide

    • IRM 2.127, Software Testing Standards and Procedures

    • General Services Administration Bulletin Federal Management Regulation (FMR) B - 34, Disposal of Federal Electronic Assets

    • Memorandum, dated July 26, 2011 and signed by CTO for IRS Computer Room and Ownership and Management which assigns ownership of all Computer Rooms to Enterprise Operations

Step 1 - Manage IT Asset Plan Workflow

  1. A workflow consists of Activities and Tasks, Inputs and Outputs, Roles, and Flow Diagrams. It describes the tasks, procedural steps, organizations or people involved, required input and output information, and tools needed for each step of the process.

Main Process Diagram

  1. This step does not have a Main Process Diagram, only Cross-Functional Diagram.

  2. Step 1 - Manage IT Asset outlines the steps required to plan for new IT asset purchases or replacement of existing IT assets.

Entry Criteria

  1. Generally, Step 1 - Manage IT Asset – Hardware procedure occurs after the following events:

    • Approved Request for IT Asset

    • New technology

Inputs

  1. Process inputs are used as triggers to initiate the process and to produce the desired outputs. Users, stakeholders or other processes provide inputs. The following is a list of inputs for this process:

    Name Description Supplier
    Service Request A request from a User for information, or advice, or for a Standard Change or for Access to an IT Service. Request Fulfillment
    Incident An unplanned interruption to an IT Service or a reduction in the Quality of an IT Service. Incident Management
    RFC/Work Request A formal proposal for a change to be made (work request). An RFC includes details of the proposed change, and may be recorded on paper or electronically. Change Management
    IT Equipment Profile The standardized list of IT equipment given to each employee based upon their occupation in the IRS. Service Level Management
    Budget Information The financial data used to support the IT Asset Plan (e.g., Investment Management and Spending Plans). IT Financial Management
    IT Asset The property or equipment that is part of the information technology infrastructure, including hardware and software for IT and telecommunications data and voice that is in use, in reserve storage, or is awaiting disposal. Strategic Supplier Management, Asset Management

Outputs

  1. Each process produces tangible outputs. These outputs can take the form of products or data and can be delivered to a user or stakeholder, or, they can be used as inputs to other processes. Outputs are measurable in terms of quantity and quality.

    Name Description Recipient
    IT Asset Plan A tactical plan for managing an organization's infrastructure and assets to deliver an agreed standard of service. Strategic Supplier Management, IT Financial Management
    RFC/Work Request A formal proposal for a change to be made (work request). An RFC includes details of the proposed change, and may be recorded on paper or electronically. Change Management
    Budget Information The financial data used to support the IT Asset Plan (e.g., Investment Management and Spending Plans). IT Financial Management
    Knowledge Article The shared information or instructions contained in a centralized database. Knowledge Management, Stakeholders

Exit Criteria

  1. Step 1 - Manage IT Asset Plan - Hardware procedure is exited when:

    • Submitted requests have been incorporated into an IT Asset Plan

Activities

  1. An activity is a major unit of work to be completed in achieving the objectives of the process. A process consists of a sequence of related activities that transforms inputs into outputs and performed by the roles defined in the process. Identify the activities in the process and provide a brief description. The activities must correspond with the high-level process flow diagram above.

  2. Additional instructions for the following steps are found in the Asset Management – User Guides at the IT Process Asset Library (PAL) Website: IT PAL

    ID Name Description
    A1 Analyze request Analyze and gather request information for future needs.
    A2 Review repository Analyze repository data for availability of IT asset.
    A3 Process request Manage IT asset inventory levels.

Roles

  1. Each process defines at least one role. Each role is assigned to perform specific tasks within the process. The responsibilities of a role are confined to the specific process. They do not imply any functional standing within the hierarchy of an organization. For example, the process manager role does not imply the role is associated with or fulfilled by someone with functional management responsibilities within the organization. Within a specific process, there can be more than one individual associated with a specific role. Additionally, a single individual can assume more than one role within the process although typically not at the same time.

    Name Description
    Asset Management Specialists - Materials
    • Develop, implement, execute, and modify the IRS IT Asset Plan

    • Manage inventory replenishments

    • Analyze information from multiple, disparate databases and formulate decisions and business justifications to adjust the inventory plan

    • Develop forecasts and projections to determine demand on the inventory investment

    • Analyze economic order quantities and delivery times for replenishment of the inventory items

    • Develop policies and procedures related to the management of depot assets as needed

    • Manage and control inventory levels

Procedure

  1. A procedure provides the step by step instructions, or tasks, in how to perform each activity in the process and usually applies to a single role that will be responsible in performing the task.

  2. Procedure Graphs

A1 Analyze Request
  1. Analyze and gather request information for future needs.

    ID Task Name and Description Role RACI Duties
    A1.1 Receive and review request

    This task includes receiving Service, RFC/Work requests and determining if additional information is needed.
    Asset Management Specialists - Materials


    Stakeholders
    R





    C
    Review for completeness




    Submit request
    A1.2 Analyze request

    This task includes determining if an IT Asset Plan exist to fulfill the request.
    Asset Management Specialists - Materials R Review and research if an existing IT Asset Plan (e.g., Investment Management and Spending Plans) is available
    A1.3 Analyze inventory levels

    This task includes research and complete analysis of current inventory for forecasting needs.
    Asset Management Specialists - Materials R Generate reports to identify current inventory levels to evaluate future needs
    A1.4 Provide recommendations

    This task includes contributing towards the creation of the IT Asset Plan.
    Asset Management Specialists - Materials



    Stakeholders
    R






    I
    Analyze information and formulate decisions for input to the IT Asset Plan

    Informed of recommendations
A2 Review Repository
  1. Analyze repository data for availability of IT asset

    ID Task Name and Description Role RACI Duties
    A2.1 Review IT asset stock levels

    This task includes generating reports to identify “in stock” IT assets and conduct physical inventory, if applicable.
    Asset Management Specialists - Materials R Produce reports to evaluate inventory levels
    A2.2 Review in stock quantities for request fulfillment

    This task involves receiving the equipment request and evaluating stock levels for availability.
    Asset Management Specialists - Materials


    Stakeholders
    R





    C
    Research repository to check for IT asset availability

    Submit Request
A3 Process Request
  1. Manage IT asset inventory levels

    ID Task Name and Description Role RACI Duties
    A3.1 Forecast inventory investment needs

    This task includes querying the repository and producing an inventory report to identify aging IT assets for future replacement (refreshment).
    Asset Management Specialists - Materials R Generate Asset Management Reports

    Analyze Asset Management Reports to target aged IT assets for possible replacement
    A3.2 Monitor vendor inventory levels

    This task includes monitoring vendor inventory levels to ensure IT assets are available to meet future needs.
    Asset Management Specialists - Materials

    Stakeholders
    R




    C
    Review vendor asset management reports

    Provide inventory report
    A3.3 Monitor stock levels

    This task includes reviewing Asset Management Reports and validating physical IT assets to determine inventory stock levels.
    Asset Management Specialists - Materials









    Asset Management Specialists - Equipment

    Stakeholders
    R












    R




    C
    Generate Asset Management Reports

    Review depot and other locations to identify stock availability for request fulfillment

    Validate stock levels



    Provide local inventory stock levels held for break/replace incidents
    A3.4 Make recommendations to replenish the inventory

    This task includes preparing and submitting documentation to replenish and replace IT assets.
    Asset Management Specialists - Materials






    Stakeholders
    R









    I
    Prepare funding request for inventory replenishment and replacement



    Receive funding proposal
Cross-Functional Diagram
  1. Step 1 - Manage IT Asset - Hardware Procedure Flow Diagram

    Figure 2.149.3-1

    This is an Image: 67521101.gif
     

    Please click here for the text description of the image.

Step 2 - Process Acquired IT Asset Workflow

  1. A workflow consists of Activities and Tasks, Inputs and Outputs, Roles, and Flow Diagrams. It describes the tasks, procedural steps, organizations or people involved, required input and output information, and tools needed for each step of the process.

Main Process Diagram

  1. This step does not have a Main Process Diagram, only Cross-Functional Diagram.

  2. Step 2 - Process Acquired IT Asset is to ensure new and transferred IT assets are accounted for in the IRS authoritative repository.

Entry Criteria

  1. Generally, Step 2 - Process Acquired IT Asset Workflow - Hardware procedure occurs after the following events:

    • Purchase Notification

    • Service Request

    • Incident

    • RFC/Work Request

Inputs

  1. Process inputs are used as triggers to initiate the process and to produce the desired outputs. Users, stakeholders or other processes provide inputs. The following is a list of inputs for this process:

    Name Description Supplier
    Move/Add/Change A Service Request is submitted to document the status (location/assignment/user) of any piece of hardware (IT asset). It is used to update the repository. Asset Management, Stakeholders
    Purchase Documentation The types of purchase documentation include requisitions, awards, shipping information, vendor quotes and contracts. Strategic Supplier Management
    Asset Management Reports The reports generated to provide data on the asset management inventory. Asset Management, Strategic Supplier Management
    Service Request A request from a User for information, or advice, or for a Standard Change or for Access to an IT Service. Request Fulfillment
    Acquisition Documentation The types of acquisition documentation include transfers from another federal agency and/or seized and forfeited assets. Asset Management, Stakeholders

Outputs

  1. Each process produces tangible outputs. These outputs can take the form of products or data and can be delivered to a user or stakeholder, or, they can be used as inputs to other processes. Outputs are measurable in terms of quantity and quality.

    Name Description Recipient
    Asset Repository An asset record is updated within the Asset Repository. Asset Management
    Asset Management Reports The reports generated to provide data on the current asset management inventory. Asset Management, Strategic Supplier Management, Stakeholders
    Knowledge Article The shared information or instructions contained in a centralized database. Knowledge Management, Stakeholders

Exit Criteria

  1. Step 2 - Process Acquired IT Asset - Hardware procedure is exited when:

    • Acquired IT asset is obtained to meet requests and successfully added to the repository

Activities

  1. An activity is a major unit of work to be completed in achieving the objectives of the process. A process consists of a sequence of related activities that transforms inputs into outputs and performed by the roles defined in the process. Identify the activities in the process and provide a brief description. The activities must correspond with the high-level process flow diagram.

    ID Name Description
    A1 Receive and process notifications Notifications are received and processed for all IT asset acquisitions.
    A2 Update repository Create/Update record.

Roles

  1. Each process defines at least one role. Each role is assigned to perform specific tasks within the process. The responsibilities of a role are confined to the specific process. They do not imply any functional standing within the hierarchy of an organization. For example, the process manager role does not imply the role is associated with or fulfilled by someone with functional management responsibilities within the organization. Within a specific process, there can be more than one individual associated with a specific role. Additionally, a single individual can assume more than one role within the process although typically not at the same time.

    Name Description
    Asset Management Specialists - Hardware
    • Manage control processes and interactions for all enterprise-wide hardware financial assets and associated components

    • Develop policies and procedures related to the management of hardware assets as needed

    • Provide input for hardware asset lifecycle plans

    • Direct and execute hardware asset certification activities

    • Develop and maintain disposal policies/activities to ensure data integrity

    • Reconcile hardware assets receipt data for verification and audit

    • Process Move/Add/Change requests

    • Oversee and coordinate with external/internal auditors (GAO, TIGTA, and CFO) regarding IT assets

    • Administrate guidelines for quality reviews

    Asset Management Specialists - Materials
    • Develop, implement, execute, and modify the IRS IT Asset Plan

    • Manage inventory replenishments

    • Analyze information from multiple, disparate databases and formulate decisions and business justifications to adjust the inventory plan

    • Develop forecasts and projections to determine demand on the inventory investment

    • Analyze economic order quantities and delivery times for replenishment of the inventory items

    • Develop policies and procedures related to the management of depot assets as needed

    • Manage and control inventory levels

    Asset Management Specialists - Equipment
    • Prepare, coordinate, and ship equipment

    • Maintain and review repository for inventory accuracy

    • Receive new IT assets

    • Manage the receipt of IT assets

    • Retire IT assets as needed

    • Coordinate with FMSS to complete the disposal process

    • Evaluate usage and stock levels for IT assets

    • Develop policies and procedures related to the management of depot assets as needed

    • Recommend changes to the inventory plan based on inventory usage and demand levels

Procedure

  1. Procedure Graphs

A1 Receive and Process Notifications
  1. Notifications are received and processed for all IT asset acquisitions.

    ID Task Name and Description Role RACI Duties
    A1.1 Receive notifications of purchase or acquisition (transfer/forfeiture/seizure) and validate data

    This task includes receiving and validating email or systemic notification for asset purchases initiated or transferred/forfeited/seized.
    Asset Management Specialists -Hardware























    Stakeholders
    R

























    C
    Receive email or systemic notification

    Identify controlled IT assets, quantity and asset type

    Verify model type exists

    Verify if barcoding is included for incoming IT asset and if not follow process to request barcodes

    Notify stakeholders of incoming IT assets

    Submit notification of purchase or acquisition
    A1.2 Receive and validate reports for pending asset deliveries

    This task includes checking the mailbox daily for reports of purchased assets/acquisitions and comparing with Purchase Documentation.
    Asset Management Specialists -Hardware













    Stakeholders
    R















    C
    Check mailbox for receipt of reports

    Compare and validate Asset Management Report data e.g., asset model, manufacturer, shipping information, and quantity against Purchase Documentation

    Submit report
A2 Update Repository
  1. Create/Update record.

    ID Task Name and Description Role RACI Duties
    A2.1 Add new IT assets to repository

    This task includes adding formatted Asset Management Report data to repository.
    Asset Management Specialists – Hardware R Populate template with Asset Management Report data

    Add template data to repository
    A2.2 Notify recipient of pending delivery

    This task includes notifying recipient that the assets have shipped and are awaiting receipt in the repository.
    Asset Management Specialists - Hardware





    Stakeholders
    R







    I
    Send notification of pending delivery/Asset Management Report including asset description and quantities

    Receive notification of pending delivery
    A2.3 Confirm delivery of IT assets

    This task includes monitoring for incoming asset deliveries and confirming receipt/acceptance.
    Asset Management Specialists - Equipment













    Asset Management Specialists - Hardware









    Asset Management Specialists - Materials
    R















    R











    I
    Verify receipt of IT asset delivery (vendor to depot):
    • Receive and scan assets

    • Acknowledge receipt to Strategic Supplier Management

    • Notify Asset Management Specialists - Materials



    Verify receipt of IT asset delivery (vendor to recipient):
    • Monitor pending asset delivery

    • Contact recipient to verify asset receipt



    Receive notification of delivery from Depot
    A2.4 Process repository changes

    This task includes updating asset records to identify the current status, e.g., location and assignment.
    Asset Management Specialists - Equipment

    Asset Management Specialists - Hardware


    Stakeholders
    R



    R




    C
    Upload scanned assets to repository


    Process Move/Add/Change request and Service Request

    Submit Move/Add/Change request if necessary
Cross-Functional Diagram
  1. Step 2 - Process Acquired IT Asset - Hardware Procedure Flow Diagram

    Figure 2.149.3-2

    This is an Image: 67521102.gif
     

    Please click here for the text description of the image.

Step 3 - Deploy IT Asset - Hardware Procedure Workflow

  1. A workflow consists of Activities and Tasks, Inputs and Outputs, Roles, and Flow Diagrams. It describes the tasks, procedural steps, organizations or people involved, required input and output information, and tools needed for each step of the process.

Main Process Diagram

  1. This step does not have a Main Process Diagram, only Cross-Functional Diagram.

  2. Step 3 - Deploy IT Asset is to provide IT assets needed to the recipient. Some of these activities include identifying assets and entering asset information in a repository.

Entry Criteria

  1. Generally, Step 3 - Deploy IT Asset - Hardware procedure occurs after the following event:

    • IT asset new to the environment has successfully completed Service Validation & Testing

Inputs

  1. Process inputs are used as triggers to initiate the process and to produce the desired outputs. Users, stakeholders or other processes provide inputs. The following is a list of inputs for this process.

    Name Description Supplier
    Service Request A request from a User for information, or advice, or for a Standard Change, or for Access to an IT Service. Request Fulfillment
    Incident An unplanned interruption to an IT Service or a reduction in the Quality of an IT Service. Incident Management
    RFC/Work Request A formal proposal for a change to be made (work request). An RFC includes details of the proposed change, and may be recorded on paper or electronically. Change Management
    Move/Add/Change A Service Request is submitted to document the status (location/assignment/user) of any piece of hardware (IT asset). It is used to update the repository. Asset Management, Strategic Supplier Management
    Asset Management Reports The reports generated to provide data on the asset management inventory. Asset Management, Strategic Supplier Management
    IT Equipment Profile The standardized list of IT equipment given to each employee based upon their occupation in the IRS. Service Level Management
    Testing Documentation The documentation of testing process and results. Release & Deployment Management

Outputs

  1. Each process produces tangible outputs. These outputs can take the form of products or data and can be delivered to a user or stakeholder, or, they can be used as inputs to other processes. Outputs are measurable in terms of quantity and quality.

    Name Description Recipient
    Deployed IT Asset The IT asset is delivered and set up for the recipient. Asset Management, Stakeholders
    Asset Repository An asset record is updated within the Asset Repository. Asset Management
    Asset Management Reports The reports generated to provide data on the current asset management inventory. Asset Management, Strategic Supplier Management, Stakeholders
    Knowledge Article The shared information or instructions contained in a centralized database. Knowledge Management, Stakeholders

Exit Criteria

  1. Step 3 - Deploy IT Asset - Hardware procedure is exited when:

    • The IT asset is delivered, set up for the recipient and the record is updated in the repository

Activities

  1. An activity is a major unit of work to be completed in achieving the objectives of the process. A process consists of a sequence of related activities that transforms inputs into outputs and performed by the roles defined in the process. Identify the activities in the process and provide a brief description. The activities must correspond with the high-level process flow diagram above.

    ID Name Description
    A1 Deploy IT Asset The asset is delivered to the recipient.
    A2 Update Repository IT asset record is updated to reflect asset location and the assignment in the repository.

Roles

  1. Each process defines at least one role. Each role is assigned to perform specific tasks within the process. The responsibilities of a role are confined to the specific process. They do not imply any functional standing within the hierarchy of an organization. For example, the process manager role does not imply the role is associated with or fulfilled by someone with functional management responsibilities within the organization. Within a specific process, there can be more than one individual associated with a specific role. Additionally, a single individual can assume more than one role within the process although typically not at the same time.

    Name Description
    Asset Management Specialists - Hardware
    • Manage control processes and interactions for all enterprise-wide hardware financial assets and associated components

    • Develop policies and procedures related to the management of hardware assets as needed

    • Provide input for hardware asset lifecycle plans

    • Direct and execute hardware asset certification activities

    • Develop and maintain disposal policies/activities to ensure data integrity

    • Reconcile hardware assets receipt data for verification and audit

    • Process Move/Add/Change requests

    • Oversee and coordinate with external/internal auditors (GAO, TIGTA, and CFO) regarding IT assets

    • Administrate guidelines for quality reviews

    Asset Management Specialists - Equipment
    • Prepare, coordinate, and ship equipment

    • Maintain and review repository for inventory accuracy

    • Receive new IT assets

    • Manage the receipt of IT assets

    • Retire IT assets as needed

    • Coordinate with FMSS to complete the disposal process

    • Evaluate usage and stock levels for IT assets

    • Develop policies and procedures related to the management of depot assets as needed

    • Recommend changes to the inventory plan based on inventory usage and demand levels

Procedure

  1. Procedure Graphs

A1 Deploy IT Asset
  1. The asset is delivered to the recipient.

    ID Task Name and Description Role RACI Duties
    A1.1 Depot delivers IT asset to recipient

    This task includes reviewing request for IT asset availability and arranging for delivery.
    Asset Management Specialists – Materials


    Asset Management Specialists - Equipment





















    Stakeholders
    R




    R























    I
    Validates asset availability and approves request

    Deploy IT assets (depot to recipient). The following steps are performed when an Incident, Service Request or RFC/Work Request requires a depot asset:
    • Review Request

    • Process request

    • Ship IT asset

    • Update Service Request



    Receive IT asset
A2 Update Repository
  1. IT asset record is updated to reflect asset location and the assignment in the repository.

    ID Task Name and Description Role RACI Duties
    A2.1 Process repository changes

    This task includes updating the repository to assign the IT asset to the recipient, change location and notate shipping information.
    Asset Management Specialists – Equipment








    Stakeholders
    R










    C
    Update the asset record in the repository to reflect the IT asset:
    • Received from vendor

    • Shipped to recipient



    Receive IT asset and acknowledge receipt
    A2.2 Process Move/Add/Change request

    This task includes receiving the Move/Add/Change request to document the status (location/assignment/user) of the IT asset.
    Asset Management Specialists - Hardware







    Stakeholders
    R









    C
    Update repository to reflect current state:
    • Review request

    • Update repository



    Submit Move/Add/Change request
Cross-Functional Diagram
  1. Step 3 - Deploy IT Asset - Hardware Procedure Flow Diagram

    Figure 2.149.3-3

    This is an Image: 67521103.gif
     

    Please click here for the text description of the image.

Step 4 - Maintain IT Asset Workflow

  1. A workflow consists of Activities and Tasks, Inputs and Outputs, Roles, and Flow Diagrams. It describes the tasks, procedural steps, organizations or people involved, required input and output information, and tools needed for each step of the process.

Main Process Diagram

  1. Maintain IT Asset is to inventory, count and track assets, monitor usage, and manage warranties (hardware) contracts for maintenance and support. Some of these activities include monitoring the useful life of an asset, quality reviews and continuous evaluations to improve services for future modification. Each activity may have a different trigger(s) that starts the process.

  2. Step 4 - Maintain IT Asset Overview - Hardware Procedure Flow Diagram.

Entry Criteria

  1. Generally, Step 4 - Maintain IT Asset - Hardware procedure occurs after the following event:

    • IT asset is deployed in the IT infrastructure

Inputs

  1. Process inputs are used as triggers to initiate the process and to produce the desired outputs. Users, stakeholders or other processes provide inputs. The following is a list of inputs for this process.

    Name Description Supplier
    IT Asset The property or equipment that is part of the information technology infrastructure, including hardware and software for IT and telecommunications data and voice that is in use, in reserve storage, or awaiting disposal. Strategic Supplier Management, Asset Management
    Asset Repository The database that stores, maintains, and tracks the value and ownership of assets. Asset Management
    Asset Management Reports The reports generated to provide data on the asset management inventory. Asset Management, Strategic Supplier Management
    Maintenance and Warranty Agreements The warranties are agreements which call for the replacement or repair of hardware assets at no additional charge. Maintenance agreements ensure continued operation of an IT asset by providing preventive and remedial services including support and installation. Strategic Supplier Management
    Purchase Documentation The types of purchase documentation include requisitions, awards, shipping information, vendor quotes and contracts. Strategic Supplier Management
    Financial/Compliance Audits (GAO, TIGTA, CFO) The formal inspection and verification to check whether a standard or set of guidelines is being followed, that records are accurate, or that efficiency and effectiveness targets are being met. Audit Management
    Service Request A request from a User for information, or advice, or for a Standard Change or for Access to an IT Service. Request Fulfillment
    Incident An unplanned interruption to an IT Service or a reduction in the Quality of an IT Service. Incident Management
    Policies and Directives The guidelines to manage the IT Asset Management program and ensure financial assets are accurately tracked in the authoritative repositories. Asset Management
    Annual Inventory Certification Plan The annual overview of hardware asset management objectives, guidelines, and activities, necessary to meet IRS’ annual financial audits and deliverables including certifying the accuracy and completeness of IRS’ authoritative inventory system. Asset Management
    IT Equipment Profile The standardized list of IT equipment given to each employee based upon their occupation in the IRS. Service Level Management
    Move/Add/Change A Service Request is submitted used to document the status (location/assignment/user) of any piece of hardware (IT asset). It is used to update the repository. Asset Management, Stakeholders

Outputs

  1. Each process produces tangible outputs. These outputs can take the form of products or data and can be delivered to a user or stakeholder, or, they can be used as inputs to other processes. Outputs are measurable in terms of quantity and quality.

    Name Description Recipient
    Asset Repository An asset record is updated within the Asset Repository. Asset Management
    Asset Management Reports The reports generated to provide data on the current asset management inventory. Asset Management, Strategic Supplier Management, Stakeholders
    Service Request A request from a User for information, or advice, or for a Standard Change, or for Access to an IT Service has been fulfilled and closed. Request Fulfillment, Asset Management
    Incident The resolution of an unplanned interruption to an IT Service or a reduction in the Quality of an IT Service. Incident Management, Asset Management
    Knowledge Article The shared information or instructions contained in a centralized database. Knowledge Management, Stakeholders

Exit Criteria

  1. Step 4 - Maintain IT Asset - Hardware procedure is exited when:

    • IT assets are managed in the repository until end of life

Activities

  1. An activity is a major unit of work to be completed in achieving the objectives of the process. A process consists of a sequence of related activities that transforms inputs into outputs and performed by the roles defined in the process. Identify the activities in the process and provide a brief description. The activities must correspond with the high-level process flow diagram above.

    ID Name Description
    A1 Manage inventory data Verify IRS owned IT assets are consistent with the inventory.
    A2 Manage report data Generate and analyze reports for recommendations.
    A3 Manage audits Collaborate to ensure compliance and respond to all IT asset internal/external audits and requests for information. The corrective actions will result in improved data and processes.
    A4 Update repository Process the IT asset record changes in the authoritative repository.
    A5 Recommend corrective actions Process data improvements as needed.

Roles

  1. Each process defines at least one role. Each role is assigned to perform specific tasks within the process. The responsibilities of a role are confined to the specific process. They do not imply any functional standing within the hierarchy of an organization. For example, the process manager role does not imply the role is associated with or fulfilled by someone with functional management responsibilities within the organization. Within a specific process, there can be more than one individual associated with a specific role. Additionally, a single individual can assume more than one role within the process although typically not at the same time.

    Name Description
    Asset Management Specialists - Hardware
    • Manage control processes and interactions for all enterprise-wide hardware financial assets and associated components

    • Develop policies and procedures related to the management of hardware assets as needed

    • Provide input for hardware asset lifecycle plans

    • Direct and execute hardware asset certification activities

    • Develop and maintain disposal policies/activities to ensure data integrity

    • Reconcile hardware assets receipt data for verification and audit

    • Process Move/Add/Change requests

    • Oversee and coordinate with external/internal auditors (GAO, TIGTA, and CFO) regarding IT assets

    • Administrate guidelines for quality reviews

    Asset Management Specialists - Materials
    • Develop, implement, execute, and modify the IRS IT Asset Plan

    • Manage inventory replenishments

    • Analyze information from multiple, disparate databases and formulate decisions and business justifications to adjust the inventory plan

    • Develop forecasts and projections to determine demand on the inventory investment

    • Analyze economic order quantities and delivery times for replenishment of the inventory items

    • Develop policies and procedures related to the management of depot assets as needed

    • Manage and control inventory levels

    Asset Management Specialists - Equipment
    • Prepare, coordinate, and ship equipment

    • Maintain and review repository for inventory accuracy

    • Receive new IT assets

    • Manage the receipt of IT assets

    • Retire IT assets as needed

    • Coordinate with FMSS to complete the disposal process

    • Evaluate usage and stock levels for IT assets

    • Develop policies and procedures related to the management of depot assets as needed

    • Recommend changes to the inventory plan based on inventory usage and demand levels

Procedure

  1. Procedure Graphs

A1 Manage Inventory Data
  1. Verify IRS owned IT assets are consistent with the inventory.

    ID Task Name and Description Role RACI Duties
    A1.1 Issue Annual Inventory Certification Plan

    This task includes preparing and sending the Annual Inventory Certification Plan.
    Asset Management Specialists - Hardware

    Stakeholders
    R



    I
    Distribute Annual Inventory Certification Plan

    Receive Annual Inventory Certification Plan
    A1.2 Process Perpetual Inventory Methods

    This task includes updating the repository for asset changes occuring in the environment including automatic inventory scans.
    Asset Management Specialists - Hardware





    Asset Management Specialists - Equipment


    Stakeholders
    R







    R




    C
    Update repository by processing Incidents, Move/Add/Change requests and Self-Certification activities

    Update repository by processing Service Requests and Incidents

    Respond to Self-Certification request
    A1.3 Manage Anomalies

    This task includes reviewing anomaly reports and analyzing information to resolve discrepancies in the repository within the scope of the Asset Management Specialists - Hardware.
    Asset Management Specialists - Hardware R Manage and reconcile Anomaly Reports by:
    • Generating reports

    • Analyzing discrepancies

    • Performing corrective actions

      Go to A5: Recommend Corrective Actions      
A2 Manage Report Data
  1. Generate and analyze reports for recommendations.

    ID Task Name and Description Role RACI Duties
    A2.1 Generate reports

    This task includes the daily management of the repository to ensure accuracy and monitoring of the hardware life cycle. Common triggers for this activity include RFC/Work Request, Service Request, Maintenance andWarranty Agreements.
    Asset Management Specialists - Hardware and Materials

    Stakeholders
    R




    C
    Generate Asset Management reports

    Submit request
    A2.2 Analyze report findings

    This task involves analyzing reports and supporting documentation to determine availability and identify data discrepancies/anomalies.
    Asset Management Specialists - Hardware and Materials








    Stakeholders
    R











    C
    Validate the results of the report query

    Evaluate report results against request

    Communicate findings

    Receive report/findings and provide response
    A2.3 Correct Deficiencies

    This task involves correcting inaccuracies and anomalies in the repository within the scope of the Asset Management Specialists - Hardware.
    Asset Management Specialists - Hardware, Materials and Equipment R Update repository
      Go to A5: Recommend Corrective Actions      
A3 Manage Audits
  1. Collaborate to ensure compliance and respond to all IT asset internal/external audits and requests for information. The corrective actions will result in improved data and processes.

    ID Task Name and Description Role RACI Duties
    A3.1 Respond to audit requests

    This task involves providing data to TIGTA, CFO, and GAO for audit requests.
    Asset Management Specialists - Hardware



    Stakeholders
    R




    C
    Conduct research and provide data requested

    Communicate audit requirements
    A3.2 Receive audit findings

    This task involves receiving and analyzing audit findings from TIGTA, CFO, and GAO. Develop and provide an appropriate response.
    Asset Management Specialists - Hardware



    Stakeholders
    R




    C
    Review information and provide feedback

    Communicate audit findings
    A3.3 Perform corrective actions based on audit findings

    This task involves performing corrective actions within the scope of the Asset Management Specialists - Hardware.
    Asset Management Specialists - Hardware, Materials and Equipment







    Stakeholders
    R










    I
    Implement recommendations to address corrective actions

    Communicate corrective actions implemented

    Receive notification of corrective actions implemented
      Go to A5: Recommend Corrective Actions      
A4 Update Repository
  1. Process the IT asset record changes in the authoritative repository.

    ID Task Name and Description Role RACI Duties
    A4.1 Process repository changes

    This task involves updating the repository in response to the supporting change documents including hardware life cycle changes based on predefined criteria (refreshment).
    Asset Management Specialists - Hardware










    Asset Management Specialists - Materials


    Stakeholders
    R












    R



    C
    Update repository as requested from:
    • Incident

    • RFC/Work Request

    • Service Request

    • Barcode Scanner

    • Automated Inventory Scans

    • Move/Add/Change request



    Update asset record in repository to reflect refreshment eligibility

    Submit change request
      The end state is a “Managed IT Asset”      
A5 Recommend Corrective Actions
  1. Process data improvements as needed.

    ID Task Name and Description Role RACI Duties
    A5.1 Manage data discrepancies

    This task includes managing IT asset data discrepancies.
    Asset Management Specialists - Hardware and Materials R Generate Asset Management reports
    A5.2 Issue guidance

    This task includes performing analysis for areas of improvements and making recommendations.
    Asset Management Specialists - Hardware and Materials


    Stakeholders
    R





    C
    Analyze reports and make recommendations

    Receive recommendations for corrective actions

    Physically verify asset discrepancy and submit response
    A5.3 Process repository changes

    This task includes modifications to the repository in response to the corrective actions.
    Asset Management Specialists - Hardware, Materials and Equipment R Make changes to the repository to address corrective actions
      The end state is a “Managed IT Asset”      
Cross-Functional Diagram
  1. Figure 2.149.3-4

    This is an Image: 67521104.gif
     

    Please click here for the text description of the image.

    Figure 2.149.3-5

    This is an Image: 67521105.gif
     

    Please click here for the text description of the image.

    Figure 2.149.3-6

    This is an Image: 67521106.gif
     

    Please click here for the text description of the image.

    Figure 2.149.3-7

    This is an Image: 67521107.gif
     

    Please click here for the text description of the image.

Step 5 - Dispose IT Asset Workflow

  1. A workflow consists of Activities and Tasks, Inputs and Outputs, Roles, and Flow Diagrams. It describes the tasks, procedural steps, organizations or people involved, required input and output information, and tools needed for each step of the process.

Main Process Diagram

  1. This step does not have a Main Process Diagram, only Cross-Functional Diagram.

  2. Step 5 - Dispose IT Asset is to remove IT assets from active inventory and make them unavailable for use. Some of these activities include determining IT assets reaching end of life and performing disposal activities.

Entry Criteria

  1. Generally, Step 5 - Dispose IT Asset - Hardware procedure occurs after the following event:

    • IT asset is ready for disposal or reached end of life

Inputs

  1. Process inputs are used as triggers to initiate the process and to produce the desired outputs. Users, stakeholders or other processes provide inputs. The following is a list of inputs for this process:

    Name Description Supplier
    IT Asset The property or equipment that is part of the information technology infrastructure, including hardware and software for IT and telecommunications data and voice that is in use, in reserve storage, or awaiting disposal. Strategic Supplier Management, Asset Management
    Asset Repository The database that stores, maintains and tracks the value and ownership of assets. Asset Management
    Asset Management Reports The reports generated to provide data on the asset management inventory. Asset Management, Strategic Supplier Management
    Service Request A request from a User for information, or advice, or for a Standard Change, or for Access to an IT Service. Request Fulfillment
    Incident An unplanned interruption to an IT Service or a reduction in the Quality of an IT Service. Incident Management
    Policies and Directives The guidelines to manage the IT Asset Management program and ensure financial assets are accurately tracked in the authoritative repositories. Asset Management
    Maintenance and Warranty Agreements The warranties are agreements which call for the replacement or repair of hardware assets at no additional charge. Maintenance agreements ensure continued operation of an IT asset by providing preventive and remedial services including support and installation. Strategic Supplier Management
    Move/Add /Change A Service Request is submitted to document the status (location/assignment/user) of any piece of hardware (IT asset). It is used to update the repository. Asset Management, Stakeholders
    Disposal Documentation The documents used to support the disposal of hardware IT assets. Asset Management, Strategic Supplier Management, FMSS

Outputs

  1. Each process produces tangible outputs. These outputs can take the form of products or data and can be delivered to a user or stakeholder, or, they can be used as inputs to other processes. Outputs are measurable in terms of quantity and quality.

    Name Description Recipient
    Asset Management Reports The reports generated to provide data on the current asset management inventory. Asset Management, Strategic Supplier Management, Stakeholders
    Service Request A request from a User for information, or advice, or for a Standard Change or for Access to an IT Service has been fulfilled and closed. Request Fulfillment, Asset Management
    Incident The resolution of an unplanned interruption to an IT Service or a reduction in the Quality of an IT Service. Incident Management, Asset Management
    Asset Repository An asset record is updated within the Asset Repository. Asset Management
    Knowledge Article The shared information or instructions contained in a centralized database. Knowledge Management, Stakeholders
    Disposal Documentation The documents used to support the disposal of hardware IT assets. Asset Management, Strategic Supplier Management, FMSS

Exit Criteria

  1. Step 5 - Dispose IT Asset - Hardware procedure is exited when:

    • IT asset has been removed from the IRS environment and record updates have been finalized

Activities

  1. An activity is a major unit of work to be completed in achieving the objectives of the process. A process consists of a sequence of related activities that transforms inputs into outputs and performed by the roles defined in the process. Identify the activities in the process and provide a brief description. The activities must correspond with the high-level process flow diagram above.

    ID Name Description
    A1 Determine IT assets at EOL Monitor and manage IT assets that do not meet operational needs in accordance with end of life (EOL) criteria which is based upon the contract.
    A2 Manage disposal activities Perform the steps to remove IT asset from operational use.
    A3 Update repository Execute disposition updates for IT assets by processing IT asset record changes.

Roles

  1. Each process defines at least one role. Each role is assigned to perform specific tasks within the process. The responsibilities of a role are confined to the specific process. They do not imply any functional standing within the hierarchy of an organization. For example, the process manager role does not imply the role is associated with or fulfilled by someone with functional management responsibilities within the organization. Within a specific process, there can be more than one individual associated with a specific role. Additionally, a single individual can assume more than one role within the process although typically not at the same time.

    Name Description
    Asset Management Specialists - Materials
    • Develop, implement, execute, and modify the IRS IT Asset Plan

    • Manage inventory replenishments

    • Analyze information from multiple, disparate databases and formulate decisions and business justifications to adjust the inventory plan

    • Develop forecasts and projections to determine demand on the inventory investment

    • Analyze economic order quantities and delivery times for replenishment of the inventory items

    • Develop policies and procedures related to the management of depot assets as needed

    • Manage and control inventory levels

    Asset Management Specialists - Equipment
    • Prepare, coordinate, and ship equipment

    • Maintain and review repository for inventory accuracy

    • Receive new IT assets

    • Manage the receipt of IT assets

    • Retire IT assets as needed

    • Coordinate with FMSS to complete the disposal process

    • Evaluate usage and stock levels for IT assets

    • Develop policies and procedures related to the management of depot assets as needed

    • Recommend changes to the inventory plan based on inventory usage and demand levels

Procedure

  1. Procedure Graphs

A1 Determine IT Asset At EOL
  1. Monitor and manage IT assets that do not meet operational needs in accordance with end of life (EOL) criteria which is based upon the contract.

    ID Task Name and Description Role RACI Duties
    A1.1 Identify EOL IT assets

    This task includes determining IT assets that have reached EOL by either predifined criteria or physical asset condition.
    Asset Management Specialists - Materials

    Stakeholders
    R




    R
    Generate reports to identify EOL assets

    Submit requests for physical removal of EOL assets
A2 Manage Disposal Activities
  1. Perform the steps to remove IT asset from operational use.

    ID Task Name and Description Role RACI Duties
    A2.1 Initiate disposal activities

    This task includes receiving a request for disposal of IT assets.
    Asset Management Specialists - Equipment R Receive and review requests to dispose of IT assets
    A2.2 Arrange for IT assets removal

    This task includes verifying the status of the equipment being excessed and ensuring it is ready for pick up.
    Asset Management Specialists - Equipment



    Stakeholders
    R






    C
    Contact requester to verify equipment being excessed

    Respond to request
    A2.3 Process repository changes

    This task includes updating the IT asset record to reflect assets are ready for removal in repository.
    Asset Management Specialists - Equipment R Update the asset record in the repository to indicate awaiting excess status for removal
    A2.4 Coordinate disposal

    This task includes preparing IT assets for disposal (e.g., SF-120, sanitization, etc.) and submitting request to FMSS.
    Asset Management Specialists - Equipment






    Stakeholders
    R









    I
    Ensure disposal documentation is complete

    Submit request to pick up IT assets

    Receive request
A3 Update Repository
  1. Execute disposition updates for IT assets by processing IT asset record changes.

    ID Task Name and Description Role RACI Duties
    A3.1 Transfer to FMSS

    This task includes updating IT asset records to reflect final disposition in repository.
    Asset Management Specialists - Equipment R Update repository to reflect IT assets have been transferred to FMSS
    A3.2 FMSS removal of IT assets

    This task includes physical removal of IT assets from site.
    Asset Management Specialists - Equipment


    Stakeholders
    R





    C
    Make arrangements to have IT assets picked up

    Physical removal of IT assets
Cross-Functional Diagram
  1. Step 5 - Dispose IT Asset - Hardware Procedure Flow Diagram

    Figure 2.149.3-8

    This is an Image: 67521108.gif
     

    Please click here for the text description of the image.