3.12.279 BMF/CAWR/PMF Unpostable Resolution

Manual Transmittal

November 09, 2021

Purpose

(1) This transmits revised IRM 3.12.279, Error Resolution, BMF/CAWR/PMF Unpostable Resolution.

Material Changes

(1) IRM 3.12.279.1.2 - Added the Coronavirus Aid, Relief and Economic Security Act (CARES Act) Section 2303 to the list.

(2) IRM 3.12.279.1.6 - Removed the Fresno acronym.

(3) IRM 3.12.279.2 - Added reference to IRM 3.12.32.7, Unpostable Inventory Management Guidelines for additional information related to inventory management.

(4) IRM 3.12.279.7 - Corrected definition of a "Files" type closure.

(5) IRM 3.12.279.9, IPU 21U0488 issued 03-29-2021 - Updated IRM reference for e-filed returns to the Business Tax Returns program.

(6) IRM 3.12.279.13 - Removed incorrect IRC reference.

(7) IRM 3.12.279.14.2 - Updated information about the Taxpayer Bill of Rights.

(8) IRM 3.12.279.17 - Removed reference to Command Code (CC) REINF per course development feedback.

(9) IRM 3.12.279.18 - Added a paragraph to remind Tax Examiners (TEs) to research the Remittance Transaction Research (RTR) system to determine correct payment application. Updated access requests must be submitted through Business Entitlement Access Request System (BEARS) here and throughout the IRM.

(10) IRM 3.12.279.20 - Corrected Master File Tax (MFT) and tax class in the chart and removed obsolete references.

(11) IRM 3.12.279.22 - Added note for Unpostable Resolution Code (URC) 2 closures for TEs to verify the correct Nullify Area Code.

(12) IRM 3.12.279.23 - Added instructions to use the Employee User Portal (EUP) when resolving electronically filed returns.

(13) IRM 3.12.279.24 - Added EUP and RTR for additional research systems. Added directions for requesting documents with CC ESTABS. Added additional instructions for the third request document request procedures and updated the fourth request closure procedures. Removed references to obsoleted unpostable Category A2 here and throughout the IRM.

(14) IRM 3.12.279.26 - Updated Organization, Function and Program (OFP) codes.

(15) IRM 3.12.279.29 - Added to paragraph 4 to ensure letters inform the taxpayer to include all necessary signatures, schedules, or attachments.

(16) IRM 3.12.279.29.2 - Added to the definition of Correspondence Imaging System (CIS) and a note to identify returns printed from CIS.

(17) IRM 3.12.279.32 - Updated e-fax references.

(18) IRM 3.12.279.41 - Section title updated from Integrated Data Retrieval System (IDRS) to Posting Delay Codes (PDCs) to reflect the section contents.

(19) IRM 3.12.279.43 - Added instructions to utilize CC TRDBV to view prior year return addresses before requesting the paper return and EUP for e-filed returns.

(20) IRM 3.12.279.48.1, IPU 21U0488 issued 03-29-2021 - Updated to include instructions identifying IRC 965 transition tax payments.

(21) IRM 3.12.279.49 - Corrected editing procedures for Form 3520-A and added an IRM reference for editing procedures.

(22) IRM 3.12.279.50 - Removed information not related to the general concept of the unpostable resolution.

(23) IRM 3.12.279.50.1, IPU 21U0488 issued 03-29-2021 - Added a caution to processing Form 4442, Inquiry Referral due to possible repeat unpostable transactions.

(24) IRM 3.12.279.50.1 - Corrected the literal term identifying the cycle the transaction unposted.

(25) IRM 3.12.279.51.1 - Added Document Code 14 and 19 transaction conditions programmed to GUF auto-close.

(26) IRM 3.12.279.51.2 - Added instructions to request Rejects to renumber in 900-999 series.

(27) IRM 3.12.279.51.4 - Added transaction code (TC) 150 to the condition.

(28) IRM 3.12.279.51.7 - Updated resolution instructions for MFT 17.

(29) IRM 3.12.279.51.9 - Updated transaction code to 98X.

(30) IRM 3.12.279.51.10 (1f) - Added instructions to send Letter 147C as needed.

(31) IRM 3.12.279.51.12 - For Unpostable Code (UPC) 301 Reason Code (RC) 1 for the Form 3520-A, corrected resolutions per campus feedback here and throughout the IRM.

(32) IRM 3.12.279.52 - Updated resolutions for UPC 301 RC 2.

(33) IRM 3.12.279.58 - Added resolution to reassign certain UPC 303 RC 2 to the Entity Unpostable function.

(34) IRM 3.12.279.60 - Corrected URC 6 resolution instructions for UPC 303 International unpostables.

(35) IRM 3.12.279.61 - Added note for UPC 304 GUF auto-closed cases.

(36) IRM 3.12.279.63, IPU 21U0488 issued 03-29-2021 - Added instructions for IRC 965 transition tax payments unposting without Designated Payment Code (DPC) 64 under UPC 305 RC 2 and 3.

(37) IRM 3.12.279.63 (5 o-p), IPU 21U0940 issued 07-14-2021 - Added resolution instructions for payments that unpost UPC 305 RC 2 and 3 on COVID Deferral modules.

(38) IRM 3.12.279.66, IPU 21U0043 issued 01-05-2021 - Added new programming condition for UPC 306 RC 3 per Unified Work Requests (UWRs) 237231, 239436 and 237381.

(39) IRM 3.12.279.66, IPU 21U0488 issued 03-29-2021 - Added additional programming for COVID adjustments unposting under UPC 306 RC 3.

(40) IRM 3.12.279.67 - Updated resolutions for UPC 307 to address transactions other than returns and corrected resolutions for returns that are sent to Entity Unpostables.

(41) IRM 3.12.279.74, IPU 21U0488 issued 03-29-2021 - Added a reminder to research the RTR system for payment intent as well as resolution instructions for payments unposting in an IRC 965 module MFT 83 under UPC 309 RC 1.

(42) IRM 3.12.279.74 (3), IPU 21U0940 issued 07-14-2021 - Added UPC 309 RC 1 resolution instructions for TC 971.

(43) IRM 3.12.279.74 (3) - Added research instructions for unposted TC 652 on MFT 01 or 14.

(44) IRM 3.12.279.82 (1), IPU 21U0488 issued 03-29-2021 - Updated programming for unposted IRC 965 transactions and resolutions for UPC 313 RC 1.

(45) IRM 3.12.279.82 - Removed unpostable resolutions for UPC 313 RC 1 and moved to new subsection. Also added additional unpostable conditions due to updated programming here and throughout the IRM.

(46) IRM 3.12.279.82.1 - New subsection added for simpler research of resolutions for UPC 313 RC 1. Added resolution for new conditions that unpost a TC 810 and TC 811. Added resolution for TC 767 Doc Code 54 unposted adjustments in IPU 21U0043 issued 01-05-2021.

(47) IRM 3.12.279.90 (1), IPU 21U0043 issued 01-05-2021- Added additional requirements to UPC 315 RC 8 per programming update of UWR 231237.

(48) IRM 3.12.279.90 - Added requirements to UPC 315 RC 8 per programming of UWR 243367.

(49) IRM 3.12.279.91, IPU 21U0488 issued 03-29-2021 - Added IRC 965 transaction to table of unpostable transactions for UPC 316 RC 1.

(50) IRM 3.12.279.91 - Added to transactions table for UPC 316 RC 1 to match Master File programming. Moved resolution of this unpostable to a new subsection.

(51) IRM 3.12.279.91.1 - New subsection added for simpler research of resolutions for UPC 316 RC 1.

(52) IRM 3.12.279.94, IPU 21U0488 issued 03-29-2021 - Added COVID adjustment Item Reference Numbers (IRNs) to UPC 316 RC 4 per UWR 239436, 239321 & 241686.

(53) IRM 3.12.279.94 - Added resolutions for unpostables that do not auto-close.

(54) IRM 3.12.279.114 - Added additional resolution instructions for UPC 325 RC 1.

(55) IRM 3.12.279.118.1 - New subsection added to provide programming and resolution instructions for new unpostable condition UPC 327 RC 2.

(56) IRM 3.12.279.120-122, IPU 21U0043 issued 01-05-2021 - Updated resolutions for UPC 328 RC 5 and RC 6 for misapplied or misdirected payments.

(57) IRM 3.12.279.121 (8), IPU 21U0940 issued 07-14-2021 - Corrected UPC 328 RC 6 resolution for unposted payments.

(58) IRM 3.12.279.121 (8) - Added resolution to UPC 328 RC 6 for unposted credit transfers.

(59) IRM 3.12.279.123, IPU 21U0043 issued 01-05-2021 - Updated title and section to remove outdated references.

(60) IRM 3.12.279.129 (2) - Updated chart to add Form 990-BL, Information and Initial Excise Tax Return for Black Lung Benefit Trusts and Certain Related Person discontinued for TY 2021 and after.

(61) IRM 3.12.279.131 - Removed reference to obsoleted Form 944-SS. Updated valid F944 cache years.

(62) IRM 3.12.279.132 - Removed reference to obsoleted Form 944-SS.

(63) IRM 3.12.279.141 - Removed outdated note reference for UPC 334 RC 5 and 6.

(64) IRM 3.12.279.145 - Added additional instructions for research related to the date of death.

(65) IRM 3.12.279.153, IPU 21U0940 issued 07-14-2021 - Corrected section title to reflect appropriate Master File per feedback received.

(66) IRM 3.12.279.155 - Added specific correction instructions for UPC 346 if tax period incorrect.

(67) IRM 3.12.279.157 (7) - Added note about using CC BMFOLB that can only restore modules dropped from 2015 and later.

(68) IRM 3.12.279.157.1 - Corrected note for CC BMFOLB to state using this command code can only restore modules dropped from 2015 and later.

(69) IRM 3.12.279.164 - Corrected to add MFT 60 in the unpostable condition per programming review.

(70) IRM 3.12.279.165 - Corrected incomplete UPC 369 RC 1 condition description per programming review.

(71) IRM 3.12.279.166, IPU 21U0488 issued 03-29-2021 - Added resolution for UPC 381 RC 2 in box 2gg for resolution of returns filed by Reporting Agents.

(72) IRM 3.12.279.166 (2a), IPU 21U0043 issued 01-05-2021- Corrected resolution to ensure return is blank and unsigned when cases meet URC D resolution criteria.

(73) IRM 3.12.279.166 (2e & n), IPU 21U0940 issued 07-14-2021 - For UPC 381 RC 2, removed scenario referenced in (e) to combine it with scenario in box (n). Re-lettered chart due to scenario deletion.

(74) IRM 3.12.279.174.1 - Removed unnecessary Form 2290 information not needed to resolve UPC 399 RC 1. Added IRM reference to help resolve Form 2290 unpostables.

(75) IRM 3.12.279.183, IPU 21U0043 issued 01-05-2021 - Updated chart to include resolutions when Form 720 unposts due to transcription errors with the IRS Numbers.

(76) IRM 3.12.279.183 - Removed outdated references per programming review.

(77) IRM 3.12.279.200 (4), IPU 21U0043 issued 01-05-2021 - Added resolution chart for UPC 492 RC 2 unposted DPC 64 payments.

(78) IRM 3.12.279.202 (1), IPU 21U0488 issued 03-29-2021 - Updated UPC 494 RC 0 for programming for COVID adjustments per UWR 237558, 239139 and 239436.

(79) IRM 3.12.279.202 - Added additional programming updates for UPC 494 RC 0 and resolution instructions.

(80) IRM 3.12.279.207- For UPC 497 RC 6, updated DPC 46 to reserved.

(81) Editorial changes have been made throughout the IRM. Updated and corrected website addresses, legal references, citations and IRM references as necessary. Corrected telephone numbers contact information and PII. Updated tax years on forms where applicable. Reorganized IRM sections to comply with Plain Language guidelines.

Effect on Other Documents

IRM 3.12.279, Error Resolution - BMF/CAWR/PMF Unpostable Resolution, dated November 16, 2020 (effective January 1, 2021) is superseded. The following IRM Procedural Updates (IPUs) were issued between January 2, 2021 through July 14, 2021 and were incorporated into this IRM: 21U0043, 21U0488 and 21U0940.

Audience

Employees in all business operating divisions who need information on Business Master File (BMF), Combined Annual Wage Reporting (CAWR) Master File, and Payer Master File (PMF) unpostable conditions, or employees required to use this manual for unpostable resolution.

Effective Date

(01-01-2022)

James L. Fish
Director, Submission Processing
Wage and Investment Division

Program Scope and Objectives

  1. Purpose: This IRM provides information, guidelines and procedures for resolving unpostable transactions/conditions on the Business Master File (BMF), Payer Master File (PMF) and Combined Annual Wage Reporting (CAWR) program through the Generalized Unpostable Framework (GUF).

  2. Audience: These procedures apply to Wage and Investment (W&I) Submission Processing Input Corrections Operations (ICO) personnel:

    • Supervisory Tax Examining Assistant

    • Lead Tax Examining Technician

    • Tax Examining Technician

    Other Business Operating Divisions (BODs) may also utilize these procedures to determine the status of a transaction posting.

  3. Policy Owner: Director, Submission Processing.

  4. Program Owner: Specialty Programs Branch, Post Processing Section.

  5. Primary Stakeholders: Other areas that may be affected by these procedures include (but not limited to):

    • Information Technology (IT) Programmers

    • Taxpayer Advocate Service (TAS)

    • Chief Counsel

    • Compliance

    • Submission Processing

    • Large Business and International (LB&I)

    • Small Business Self-Employed (SBSE)

  6. Program Goals: The goals of the Unpostable program are to resolve unposted transactions falling out through the Generalized Unpostable Framework (GUF) and monitor inventories for instances of large volumes of repeated transactions to ensure BODs are not creating avoidable unpostables.

Background

  1. Some transactions, payments and returns are unable to post to the master file due to the programming of specific conditions. Research and perfection/correction of those conditions are necessary to allow the transactions to post appropriately. IRM 3.12.279, BMF/CAWR/PMF Unpostable Resolution, provides procedures for maintaining the integrity of the Business Master File (BMF), Combined Annual Wage Reporting (CAWR) and Payer Master File (PMF) Unpostables by resolving unpostable transactions/conditions that are not compatible with existing master file data or normal Submission Processing Campus operating procedures.

Authority

  1. Authority for these procedures is found in the following enactments and sections of the Internal Revenue Code (IRC) and their corresponding Treasury Regulations:

    • IRC 6201(a)

    • Revenue Reconciliation Act of 1998 (RRA 98)

    • Affordable Care Act (ACA), also known as the Patient Protection and Affordable Care Act (PPACA) as amended by the Health Care and Education Reconciliation Act of 2010 (HCERA)

    • Federal Tax Liens - Lien Release and Related Topics IRC 7432

    • Tax Cuts and Job Act (2017)

    • Coronavirus Aid, Relief and Economic Security Act (CARES Act) Section 2303

    Note:

    The above list may not be all inclusive of the various updates to the IRC.

Roles and Responsibilities

  1. The Campus Director is responsible for monitoring operational performance for the Submission Processing campus.

  2. The Operations Manager is responsible for monitoring operational performance for their operation.

  3. The Team Manager/Lead is responsible for the performance monitoring and ensuring employees have the tools to perform their duties.

  4. The Team Employees are responsible to follow the instructions contained in this IRM and maintain updated IRM procedures.

Program Management and Review

  1. The information in this IRM applies to the resolution of BMF/CAWR/PMF Unpostables through the Generalized Unpostable Framework (GUF) system.

  2. Program Reports: The GUF system generates control reports found on the Control-D application and are utilized for program management and review. See IRM 3.12.32, Error Resolution - General Unpostables, for a general listing of the reports.

  3. Program Effectiveness is measured by the following:

    • Embedded Quality Submission Processing (EQSP)

    • Balanced Measures

    • Managerial Reviews

  4. Annual Review: The processes outlined in this IRM should be reviewed annually to ensure accuracy and promote consistent tax administration.

Program Controls

  1. Program controls utilized to oversee the program include the system control reports derived from GUF on the Control-D system, the Embedded Quality Submission Processing (EQSP) program and quality reviews.

Acronyms

  1. The following acronyms are used throughout this IRM:

    • ACS - Automated Collection System

    • ASED - Assessment Statute Expiration Date

    • BMF - Business Master File

    • BMFOL - Business Master File Online

    • CADE - Customer Account Data Engine

    • CAF - Centralized Authorization File

    • CAWR - Combined Annual Wage Reporting

    • CC - Command Code

    • CP - Computer Paragraph

    • CSPC - Cincinnati Submission Processing Campus

    • DCC - Detroit Computing Center

    • DLN - Document Locator Number

    • ECC-MTB - Enterprise Computing Center at Martinsburg

    • ECT - Entity Control Team

    • EFTPS - Electronic Federal Tax Payment System

    • EIN - Employer Identification Number

    • EPMF - Employee Plans Master File

    • ERAS - EIN Research Assignment System

    • ERS - Error Resolution System

    • EUP - Employee User Portal

    • EUT - Entity Unpostable Team

    • FEMA - Federal Emergency Management Agency

    • FICA - Federal Insurance Contributions Act

    • FRC - Filing Requirement Code

    • FYM - Fiscal Year Month

    • GMF - Generalized Mainline Framework

    • GUF - Generalized Unpostable Framework

    • HSM - Hierarchical Storage Management

    • IAT - Integrated Automation Technologies

    • IDRS - Integrated Data Retrieval System

    • IMF - Individual Master File

    • IMFOL - Individual Master File Online

    • IRC - Internal Revenue Code

    • IRM - Internal Revenue Manual

    • IRS - Internal Revenue Service

    • IRSN - Internal Revenue Service Number

    • ITIN - Individual Taxpayer Identification Number

    • KCSPC - Kansas City Submission Processing Campus

    • LB&I - Large Business and International Division

    • MCC - Major City Codes

    • MF - Master File

    • MRS - Microfilm Replacement System

    • NAP - National Account Profile

    • NC - Name Control

    • NSF - Name Search Facility

    • OAR - Operations Assistance Request

    • OSPC - Ogden Submission Processing Campus

    • P&A - Planning and Analysis

    • PMF - Payer Master File

    • PRP - Programming Requirements Package

    • RAF - Reporting Agent File

    • RC - Reason Code

    • RDD - Return Due Date

    • SCCF - Service Center Control File

    • SCRIPS - Service Center Recognition Image Processing System

    • SCUPMF - Service Center Unpostable Master File

    • SSA - Social Security Administration

    • TAS - Taxpayer Advocate Service

    • TC - Transaction Code

    • TE - Tax Examiner

    • TIF - Taxpayer Information File

    • TIN - Taxpayer Identification Number

    • TP - Taxpayer

    • UPC - Unpostable Code

    • URC - Unpostable Resolution Code

    • XML - Extensible Markup Language

    • XSF - Excess Collection File

    • ZTIF - Other Taxpayer Information File

Related Resources

  1. The following resources will assist in performing the work as outlined in this IRM.

    • Integrated Data Retrieval System (IDRS)

    • Service Electronic Research Program (SERP)

    • Submission Processing Design Center (SPDC)

    • Integrated Automation Technologies (IAT)

    • Online Retrieval System (ORS) for the Social Security Administration (SSA) site

  2. Instructions on usage of GUF Command Codes can be found in the resources listed below:

    • IRM 2.3.37, Command Code UPTIN for the GUF System

    • IRM 2.3.48, Command Code UPDIS for the GUF System

    • http://serp.enterprise.irs.gov/job-aids/command-code/command-code.html#u

  3. The IRM sections below may be related to the resolution of unpostables contained in this IRM:

    1. IRM 3.12.38, BMF General Instructions

    2. IRM 3.12.179, Individual Master File (IMF), Payer Master File (PMF) Unpostable Resolution

    3. IRM 3.12.278, Exempt Organization Unpostable Resolution

    4. IRM 3.13.222, BMF Entity Unpostable Correction Procedures

    5. IRM 25.6.1, Statute of Limitations Processes and Procedures

    6. IRM 21.4.4, Manual Refunds

    7. IRM 3.17.79, Accounting Refund Transactions

    8. IRM 20.2.4, Overpayment Interest

Guidelines and Objectives of the Unpostable Function

  1. The objective of the Unpostable function is to maintain the integrity of the Master File by identifying and resolving transactions that are not compatible with existing Master File programming or normal Submission Processing campus operating procedures.

  2. Review and resolve unpostable records following IRM 3.12.32.7 , Unpostable Inventory Management Guidelines, and the instructions in this IRM to ensure proper processing and posting, and to minimize adverse taxpayer contact.

    1. For accounts in balance due status, where the Unpostable correction involves decreasing or eliminating a balance due, a hold must be input with Command Code (CC) STAUP. The hold will be based on the module status. If the case is being referred to Adjustments, Collections or Taxpayer Advocate Services (TAS), input hold for 15 weeks. All others, input for four weeks.

    2. During conditions of backlogs, high priority must be given to processing unpostables related to refunds and payments on accounts where returns have previously posted and are in a balance due condition.

    3. Review all unpostable systemic problems to minimize taxpayer impact. Mass receipts of unpostables due to systemic issues involving accounts in balance due status will result in mass input to defer any later notices. Mass receipts result in immediate contact by management to the Notice Review function to ensure erroneous notices are not mailed. Contact management immediately upon identifying a possible systemic problem. Keep copies of examples and sanitize when appropriate.

    4. IRM 25.6, Statute of Limitations, provides guidelines for clearing and processing cases of imminent statute expiration. Different methods are used to determine the assessment statute expiration date (ASED), refund statute expiration date (RSED), or collection statute expiration date (CSED). Unpostables must "clear" all statute-imminent cases, other than transaction code (TC) 291 or TC 301 decreases, through the Statute function. Transaction codes 291 and 301 decreases should be sent to the Accounts Management Correspondence section regardless of whether the statute is imminent or expired.

    5. IRM 3.12.278, Exempt Organization Unpostable Resolution, provides guidelines for processing Exempt Organization (EO) unpostable returns and extensions.

    6. IRM 21.4.4, Manual Refunds, and IRM 3.17.79, Accounting Refund Transactions, provide guidelines for the issuance of manual refunds.

    7. IRM 3.12.32, General Unpostables, provides guidelines for the General Unpostable Framework (GUF) system.

    8. IRM 3.12.166, EPMF Unpostables, provides guidelines for processing Employee Plans Master File returns and documents.

    9. Processing of unpostable returns subject to return delinquency notices where the issuance of the first notice is imminent or issued must include the processing of a TC 590/599 closing code (CC) 017/018 to both minimize unnecessary collection activity and adverse taxpayer impact.
      Use Closing Code 017 if the return is being processed BEFORE the Program Completion Date (PCD).
      Use Closing Code 018 if the return is being processed AFTER the PCD.

  3. Integrated Automation Technologies (IAT) tools are designed to increase efficiency and accuracy of regular processing. The tools allow users to be more productive and help employees ensure accurate processing. The use of an IAT tool is mandatory. See the IAT website https://organization.ds.irsnet.gov/sites/WiMttIat/home/default.aspx for a list of available tools and User Guides. Managers will ensure that all employees receive training on the utilization and application of IAT tools.

Weekly Management Review

  1. Weekly management review of unpostables should include identification of unpostables to be assigned and worked in the following priority:

    1. Protection of government interest (Insolvency, Criminal Investigation, Statute, program bugs)

    2. Cash flow (interest impact)

    3. Taxpayer relations (payment, refunds, adjustment transactions)

    4. All other conditions

  2. Weekly management review should include:

    1. Review of actual work more than two cycles old to ensure minimum delays in processing exist, or to determine if work is being delayed because of a lack of employee training.

    2. Review to ensure initial case handling was proper. 100 percent review of repeat unpostables is required any time the repeat unpostables for a given cycle exceeds 20 percent of the receipts per Master File.

    3. Review of suspense cases to ensure suspense is timely and appropriate; that replies are worked as soon as received, and no-replies are worked expeditiously.

      Note:

      See IRM 3.12.32, General Unpostables, for the guidelines in monitoring Unpostable receipts and inventories.

  3. To minimize delays and costs to other Submission Processing campus functions ensure the following:

    1. Prior to transferring cases to Unidentified, an attempt to contact taxpayers must be made. The results of the contact, if not conclusive, must be sent to Unidentified.

    2. When overpayments of accounts are present, the taxpayer will be contacted to determine if payment was intended for another account.

    3. Transactions that will freeze an account such as TC 570/640 will not be used unless there is a reason to believe the liability is imminent.

    4. Work referred to other organizations should be avoided if the related organization can provide guidelines for unpostable processing and management feels they have the skills to execute the instructions with less than 5 percent error rate.

    5. Impact of an unavailable document should be minimized by having specialized employees assigned to work these cases. Every attempt should be made to resolve those cases prior to requesting the document a second and third time. For other than sensitive cases (Criminal Investigation and Insolvency) taxpayers should be requested to provide a copy of the return when an address is available.

    6. No reply actions should be based on a 30-day period beginning with the day the letter is mailed to the taxpayer.

      Note:

      The instructions in this IRM are meant to conform to the Unpostable philosophy. In instances where the specific procedures conflict with the Unpostable philosophy in this section, the specific instructions will take precedence. Feedback citing the specific IRM reference in conflict should be sent to the Headquarters IRM analyst.

Customer Account Data Engine (CADE) 2

  1. The CADE 2 Program Office in Headquarters is charged with the primary goal of implementing a single, modernized programming solution which provides daily processing of taxpayer accounts.

  2. The CADE 2 solution is comprised of several components; to modernize the IRS to a daily processing environment with several Transition States.

  3. With CADE 2, the BMF campus cycles are:

    • Campus Cycle: Thursday - Wednesday

    • Master File Processing: Friday - Thursday

    • Notice Review: Saturday - Monday (8+ days)

    • Unpostables: New available Tuesday; Closing Tuesday

  4. BMF transaction posting time frames are outlined as follows:

    1. Transactions will be viewable using Corporate Files Online (CFOL) command codes on Saturday following the weekly Master File processing run each Thursday.

    2. Transactions will be viewable as posted transactions using Integrated Data Retrieval System (IDRS) command codes on Monday following the weekly Master File processing run on Thursday.

    Note:

    With the acceleration of the IDRS weekly analysis being performed the weekend directly after the Master File processing on Thursday, transactions will be posted instead of in pending status on Monday.

Unpostables Requiring Manual Refunds

  1. Any unpostable return can sometimes require a manual refund. Unpostable employees are required to be thoroughly familiar with how to identify when a manual refund is necessary, and the actions required to initiate a manual refund.

  2. What is a manual refund? A manual refund (TC 840) is a refund issued in cases where the IRS has determined the case meets certain conditions to require expedited processing and provide the refund to the taxpayer as quickly as possible. A manual refund is not generated through normal Master File processing (TC 846) but is processed manually by the Submission Processing Accounting Function, who schedules and certifies manual refunds.

  3. Why would a manual refund be needed? Conditions necessitating a manual refund include:

    1. The refund will go to someone other than the entity name on the master file.

    2. A hardship situation necessitates a quicker refund than normal systemic processing can provide.

    3. The refund is not for a Master File account (e.g., photocopy fees or credit card chargebacks).

    4. Systemic limitations prevent a normal computer generated refund.

    5. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ See IRM 3.12.279.6, Working the Unpostable Interest Reduction Initiative Report (GUF 07-42).

      Note:

      If a credit transfer is needed, use ADD/ADC24 (Doc Code 24). For Form 1120, U.S. Corporation Income Tax Return, do not input a TC 570 on the credit side of a manual refund.

  4. The following are some circumstances which may cause the issuance of a manual refund:

    • Hardship

    • Civil Cases

    • Form 4466, Corporation Application for Quick Refund of Overpayment

    • Form 8302, Direct Deposit of Tax Refund of $1 million or more

    • Form 8050, Direct Deposit of Corporate Tax Refund

    • Refunds less than $1.00

    • Non Master File Refunds

    • Congressional Inquiries

    • Schedule 2, Form 8849, Claim for Refund of Excise Taxes (electronically filed) refer to IRM 21.7.8 Excise Taxes, for additional information

    • Offers in Compromise

    • State Income Tax Levy Program

    • Return of levied property to taxpayer

    • Statute Imminent cases

    • Injured Spouse Claims

    • Deceased taxpayers

    • Reimbursement of return photocopy fees

    • Charge back for unauthorized credit card payments

    • Taxpayers in bankruptcy (see note below)

    • Non-receipt of direct deposit refunds due to IRS error

  5. Refer to the following IRM's for manual refund requirements:

    • IRM 3.17.79, Accounting Refund Transactions

    • IRM 20.2.4, Overpayment Interest

    • IRM 21.4.1, Refund Research

    • IRM 21.4.2, Refund Trace and Limited Payability

    • IRM 21.4.3, Returned Refunds/Releases

    • IRM 21.4.4, Manual Refunds

    • IRM 21.4.5, Erroneous Refunds

    • IRM 21.4.6, Refund Offset

    In addition, research the Servicewide Electronic Research Program (SERP), http://serp.enterprise.irs.gov, for the most current manual refund Alerts and IRM Procedural Updates (IPUs).

Working the Unpostable Interest Reduction Initiative Report (GUF 07-42)

  1. To reduce the amount of interest paid by the IRS due to untimely processing, Interest Reduction Initiative Reports (GUF 07-42 and 51-43) and Summaries (GUF 07-43 and 51-44) generate for all BMF Transaction Codes (TCs) 150, 295 and 299 unpostable records where the credit interest date is in jeopardy or expired.

  2. If the IRS does not meet the 45-day interest free period for return processing, interest must be paid to the taxpayer.

  3. All unpostable returns identified on the GUF 07-42, New Unpostables with Interest Free Period Due to Expire report, and other unpostable returns which would result in a refund greater than the amount identified in the Campus as the Unpostable Interest Reduction Initiative tolerance amount, are processed as high priority work. Tax Examiners receive a GUF 51-43, Interest Reduction List report, listing "Interest Free Due to Expire" cases assigned to them. Cases must be worked, or documents ordered as soon as possible. Expedite manual refunds to Rejects.

  4. If a return is identified as "Amended" or "Superseded," and a TC 150 has posted, do not treat as a credit interest return. If the return is identified as a "Duplicate" or "Replacement," but no TC 150 is posted or pending, treat as a credit interest return if all other criteria is met.

  5. Do not treat a return filed on the wrong form as a credit interest return, or any return to be reassigned to the Criminal Investigation (CI) function.

  6. If the return is an unpostable code (UPC) 29X or UPC 49X (incorrect or invalid return conditions only), or the return has a math error condition(s), do not issue a manual refund. Use unpostable resolution code (URC) 8 to close the case to the Reject function for verification of the tax data and overpayment amount. Notate on the Form 8749, Unpostable Action and Routing Slip or 8-code slip, the interest computation date and any corrective action(s) needed. Coordinate directly with the Reject Function on any cases for which a manual refund may be needed.

  7. If the unpostable resolution requires the input of a correspondence received date, use URC 8 to close the case to the Reject Function, noting on the Form 8749 or 8-code slip any corrective action(s) needed and the correspondence received date. Coordinate directly with the Reject Function on any cases for which a manual refund may be needed, if the correspondence received date plus 45 days indicates the interest-free period is in jeopardy.

  8. After following the established procedures for ordering missing documents and the return cannot be obtained (Not in Files, Charged-out, or Missing), use CC UPCASD4 to close the case to Rejects (Special Search). Notate on the Form 8749 or 8-code slip, "Return unavailable."

  9. When closing cases using URC 8 to Rejects, notate on the Form 8749 or 8-code slip, "Manual Refund."

Unpostable Closures

  1. Unpostable cases should not be reassigned between the Unpostable unit and Entity/Entity Unpostables unless specific criteria are met. Coordination with Entity Unpostables involves dedicating a specific basket or bin to place unpostable cases requiring special assistance (expedite process). These unpostables must be reviewed by Entity Unpostables within an established timeframe. No more than three business days can elapse, before the unpostable case is returned to the Unpostable Function to prevent aged unpostables. Expeditious processing of unpostables is imperative to avoid aged inventory.

    Caution:

    If coordinating an unpostable with another area for taxpayer information number (TIN) clarification, provide specific remarks to explain why the unpostable is being sent. Suspend the case. Do not reassign the document. The receiving area may return the unpostable for insufficient information. The receiving area must respond within three business days.

  2. Unpostables will reassign cases to the appropriate function if certain criteria are met.

    Example:

    Exempt Organization, Employee Plans Master File.

    Entity Control resolution may be required for resolving Unpostable codes (UPC) 301, 303, 307, and 329. The receiving area will be responsible for resolving the unpostable condition. This reassignment will take place only after Unpostables has attempted to resolve the case. Unpostables will also attach all research when reassigning the case.

  3. There are four types of unpostable case closures:

    1. AUTO (AUTO-VOID/AUTO REJECT) - Cases closed automatically by the GUF system. Applies to all unpostable functions. There are unpostable category codes which do auto-void/auto reject because of certain conditions that apply.

      Note:

      Doc Code 51 unpostables cannot be GUF Auto-Closed Unpostable Resolution Code (URC) 2 to the originator.

    2. MASS - Multiple cases closed with one GUF input action, batch closures.

    3. FILES - After repeated attempts to secure the document, the Unpostable function will close the case to Rejects as a Special Search with "CC UPCASD4."

    4. INDIVIDUAL - Single cases closed manually.

Generalized Unpostable Framework (GUF)

  1. IRM 3.12.32, General Unpostables, provides information on:

    • Instructions for input of terminal requests to display, suspend, research and resolve unpostable cases.

    • General guidelines regarding processing of Unpostable cases.

    • Case reassignment guidelines and procedures.

    • MASS closure guidelines, batch and Integrated Submission and Remittance Processing (ISRP), and certain FILES closure guidelines. However, if a case designated for "MASS" closure is reassigned (from the SC or "unit" number) to an INDIVIDUAL, the case will be closed per instructions in this manual.

    • Unpostable Categories, Form 4251, Return Charge-Out, Unpostable Listings, Command Codes and Terminal Screen formats, and general Unpostable Resolution Code (URC) corrective action.

  2. Tax examiners should not reassign cases to or from themselves to another employee number or area unless directed by specific instructions in this manual.

IRM References

  1. IRM 3.13.222, BMF Entity Unpostable Correction Procedures

  2. IRM 3.12.278, Exempt Organization Unpostable Resolution

  3. IRM 3.12.166, EPMF Unpostables

  4. IRM 3.5.10, Remittance Transaction Research (RTR) System

  5. IRM 21.5.5, Unpostables

  6. IRM 21.5.7, Account Resolution - Payment Tracers

  7. IRM 4.4.35, AIMS Procedures and Processing - Unpostable Resolution

  8. IRM 3.42.4, Electronic Tax Administration - IRS e-file for Business Tax Returns

IRM Deviations/Local Procedures

  1. IRM deviations must be submitted in writing following instructions from IRM 1.11.2.2 Internal Management Documents System - Internal Revenue Manual (IRM) Process, IRM Standards, and elevated through appropriate channels for executive approval.

  2. Local procedures are created or developed to provide specific instructions to local offices on specific programs. They supplement and support the IRM. Local procedures cannot deviate, contradict, or duplicate material in the IRM, nor can they set policy or change National program guidance. It is the responsibility of each manager to ensure all employees are aware of and have access to local procedures.

  3. Provide a copy of all memorandums of understanding to the headquarters analyst.

General Unpostable Concepts

  1. When resolving Unpostable records, follow the intent of the initiator as much as possible within the provisions of the Internal Revenue Code and the appropriate Master File computer programming. If there is a conflict between the general and specific instructions, notify the headquarters analyst for a determination.

  2. Include priority for processing payment transactions and the use of a hold via Command Code (CC) STAUP. For STAUP guidelines see IRM 3.12.279.38, Taxpayer Delinquent Investigation (TDI) and Notice Delay Information.

  3. Use the guidelines in IRM 3.12.279.13, Taxpayer Communication, and IRM 3.12.279.29, Contacting Taxpayers for Additional Information, to ensure consistency in communication with taxpayers through phone and correspondence.

  4. The Unpostable function must exercise precautions when correcting unpostable records. When a payment is identified for a tax module and posted or unposted within another module, proper research and credit transfers should be input to the correct taxpayer identification number (TIN), and/or tax period. Accurate posting of these accounts will expedite processing and minimize adverse taxpayer contact.

Discovered Remittances

  1. Cash and non-cash remittances found during processing after the mail opening operation are referred to as "discovered remittances."

  2. It is the responsibility of the Unpostable Tax Examiner to review the envelope for the possibility of a remittance when working unpostables involving missing payments.

Taxpayer Communication

  1. The IRS Restructuring and Reform Act of 1998 (IRS RRA 98), 3705(a), provides identification requirements for all IRS employees working tax-related matters.

  2. IRS employees are required to give their name and unique identification number during taxpayer telephone, face to face, and written contact. In addition, a telephone number is required on all taxpayer correspondence. Refer to IRM 10.5.7, Use of Pseudonyms by IRS Employees, for additional information.

    Note:

    Do not give out another employee's name or telephone number. If the taxpayer or representative needs to talk to another employee or manager, offer to take the taxpayer's or representative's number and have the requested employee call them back.

  3. All IRS employees who communicate, by telephone, correspondence, or face to face, with taxpayers, or their personal representatives, on tax-related matters, are required to provide the following information:

    • Telephone or Face to Face Contact: Their title (e.g., Mr., Mrs., Ms., Miss), and last name, OR their first and last name, OR their first initial and last name AND their identification (ID) badge number or, if the Homeland Security Presidential Directive-12 (HSPD-12/SmartID Card) has been issued, use the 10-digit Personal Identification (PID) number.

      Note:

      If the last name is hyphenated or there are two last names on the ID, use as stated on the federally issued identification badge.

    • Correspondence: Manually generated correspondence must include the name, telephone number and unique identifying number of an employee who can be contacted with respect to the correspondence. Any other correspondence should include a telephone number of a person who may be contacted with respect to the correspondence.

  4. IRC 6103(a) contains requirements for both protecting and disclosing confidential tax returns and return information. Before disclosing any tax information, Tax Examiners must verify they are speaking to the taxpayer or an authorized representative. For more information on authentication procedures, see IRM 21.1.3.2.3, Required Taxpayer Authentication.

  5. When making an outgoing call to taxpayers for additional information and you reach an answering machine or voice mail, you should provide the same information as indicated above but do not provide specific tax related information.

  6. When a taxpayer requests to speak with a specific employee who previously handled the inquiry or request, or complains about the level of service previously provided, every attempt should be made to resolve the taxpayer's inquiry. If the issue cannot be resolved, the employee should refer the inquiry, using established procedures, to his or her manager.

  7. The Taxpayer Advocate Service (TAS) assists taxpayers who are experiencing economic burdens and/or unreasonable delays in resolving tax problems with the IRS. See IRM 3.12.279.14, Taxpayer Advocate Service (TAS) Guidelines, for more information on determining whether TAS case criteria applies and when to prepare and route Form 911, Request for Taxpayer Advocate Service Assistance (And Application for Taxpayer Assistance Order) to TAS.

Taxpayer Advocate Service (TAS) Guidelines

  1. Taxpayer Advocate Service (TAS) assists taxpayers who are experiencing economic burden and/or unreasonable delay in resolving tax problems with the IRS.

  2. Unpostable unit employees must thoroughly familiarize themselves with the criteria required for TAS case referrals. See IRM 13.1.7, Taxpayer Advocate Service (TAS) Case Criteria. Taxpayers, their representatives, or IRS employees may complete Form 911, Request for Taxpayer Advocate Service Assistance (And Application for Taxpayer Assistance order), to request assistance from TAS.

  3. Refer a return with a notation of an actual or potential hardship to your Workleader or Supervisor.

    Note:

    If the taxpayer specifically requests TAS assistance, the case should be automatically referred to the Local Taxpayer Advocate.

  4. Items meeting TAS criteria may be discovered at any point in the processing cycle. If the item or case meets any TAS criteria, the case should be referred to the workleader/Supervisor for referral to TAS. If the criteria cannot be determined but the taxpayer indicates several contact attempts (i.e., letters, calls etc.) have been made and determination cannot be made if this is the third or more contact, the case should be referred to the workleader and/or Supervisor for possible TAS routing action.

  5. On unposted IMF or BMF tax returns, excess credits claimed (i.e., the amount of reported credits exceeding the tax liability) may be refunded to the taxpayer when a hardship situation exists even when it would otherwise be subject to offset to outstanding IRS debts. These are referred to as Offset Bypass Refunds (OBR). See IRM 3.12.279.14.1, Cases Requiring Special Handling, for more information on how to address these situations. Additional guidance may be found in IRM 21.4.6.5.11.1, Offset Bypass Refund.

  6. TAS will not authorize a refund release or release a refund that is being held when Integrity and Verification Operations (IVO) or Criminal Investigation (CI) involvement is evident. If TAS believes a refund should be released, contact with IVO or CI will be coordinated before action is taken on the account.

  7. Issues meeting TAS criteria do not need to be sent to TAS if they can be resolved by the unpostable function within 24 hours. The definition of "same-day" is within 24 hours. There may be instances where a case can be resolved within 24 hours. There may also be instances where the issue cannot be completely resolved within 24 hours, but steps can be taken to resolve the issue that will meet the definition of "same-day." Do not refer these cases to TAS unless the taxpayer asks to be transferred to TAS. Refer to IRM 13.1.7.4, Same-Day Resolution by Operations. It is important all IRS employees handle potential TAS cases with the taxpayer's best interest in mind.

Cases Requiring Special Handling

  1. Offset Bypass Refunds (OBRs)

    1. In hardship cases, the Service may issue a manual refund of excess credits without first satisfying ("offsetting" ) outstanding tax liabilities and, instead, refunding the overpayment to the taxpayer. OBRs may not be issued to bypass a Treasury Offset Program (TOP) obligation. Credits holding on an account may not be refunded to the extent that they will satisfy a TOP obligation.

    2. OBR requests frequently originate with Taxpayer Advocate Service (TAS). However, any IRS function that receives an OBR request and can provide the requested relief may process these hardship refund requests. If the unpostable function has problems determining whether hardship exists, it should contact the Local Taxpayer Advocate (LTA) for assistance. In instances in which it takes time to determine whether a hardship exists, or procedures do not result in the posting of the OBR request, actions should be taken to prevent the posting of the assessment until the hardship determination can be made.

    3. OBRs can be requested by any functional office and must be signed by the authorized approving official as determined by your function.

    4. OBR paper requests are no longer automatically referred to TAS. A request for an OBR must be worked immediately upon receipt.

    5. The analysts for IRM 21.4, Refund Inquires and IRM 3.17.79, Accounting Refund Transactions, are responsible for instructions of situations that qualify for manual refunds, the programming to allow manual refunds to be processed, the design of the manual refund forms (Form 5792 and Form 3753), the instructions for completing the forms, and the instructions to Accounting for processing the completed forms. They are not responsible for determining when an OBR is appropriate.

    6. IRM 21.4.6, Refund Inquiries - Refund Offset, provides instructions for identifying Offset Bypass Refunds (OBRs). IRM 3.17.79, Accounting Refund Transactions, includes instructions for Accounting to accept these manual refunds for processing, any special instructions for processing and instructions to maintain a log of all OBRs issued.

  2. Issues and Considerations for OBRs - For accounts with no freeze codes, OBR requests must be received and processed before the actual posting date on the freeze condition and before the account is offset. OBRs may also be made on later adjustments made to a tax module and result in an overpayment. These may include a payment or credit transfer, an audit tax adjustment, a math error correction, and an amended return or claim filed and processed. Each will have its own 23C date.

    1. Overpayments are excess credits claimed on original returns (TC 150) or adjustments that follow (including TC 290 and TC 300) that have not posted to Master File. For original returns, an OBR must be issued before the posting date (23C date) of the original return (TC 150) on which the overpayment was claimed. The Assessment Document Date or the 23C Date is always a Monday.

    2. Evidence of the credit condition and documentation must be provided when an OBR manual refund posting voucher is submitted to Accounting Branch. Evidence may be either a copy of the return or an Integrated Data Retrieval System (IDRS) print showing the amount of the overpayment on the account.

    3. The processing of an OBR requires prompt treatment to avoid the occurrence of an offset during Master File processing, depending upon the way in which the return is filed, i.e., paper or electronic.

    4. If the offset (TC 896 or TC 826, etc.) is pending, it must be reversed.

    5. If there is a pending refund (PN TC 840, TC 846), and the refund cannot be stopped, issue a manual refund for only the offset amount.

    6. Update IDRS with activity code "TC840 OBR."

    7. If an overpayment and/or account is frozen, or if other special conditions are evident, an OBR request may require contact with the affected function.

      Examples:
      "-Z" or "Z-" Freeze - contact CI function
      "-V" Freeze (bankruptcy) - contact the appropriate Insolvency function using the directory found at http://serp.enterprise.irs.gov, then click on Who/Where and go to Insolvency (Bankruptcy) National Field/Centralized Site Directory
      The statute for refund has expired - no refund may be issued
      OCS2 (02) - Child Support - DMFOL
      Invalid Social Security Number (SSN) conditions
      "-U" Freeze (Erroneous Refund - TC 844)
      "-Q" Freeze (Unallowable HoId - TC 576) - do not issue the refund for the TC 576 amount

    8. Initiators are responsible for monitoring the account and taking all necessary actions. Evaluation and monitoring are critical to prevent erroneous refunds.

  3. Taxpayer Advocate Service Operations Assistance Requests (OARs): TAS uses the Operations Assistance Request (OAR) process to refer a case to the Operating Division/function when TAS lacks either the statutory or delegated authority to affect the resolution of the taxpayer's problem. TAS uses Form 12412, Operations Assistance Request (OAR), to initiate the OAR process. TAS requests must receive priority attention in accordance with the Service Level Agreement.

Taxpayer Bill of Rights

  1. The Taxpayer Bill of Rights (TBOR) lists rights that already existed in the tax code, putting them in simple language and grouping them into 10 fundamental rights. Employees are responsible for being familiar with and acting in accord with taxpayer rights. See IRC 7803(a)(3), Execution of Duties in Accord with Taxpayer Rights. For additional information about the TBOR, see https://www.irs.gov/taxpayer-bill-of-rights.

Slipped or Mixed Blocks of Payments

  1. Slipped or mixed block conditions originate with the input of payments to the computer system. This can occur through Integrated Submission and Remittance Processing (ISRP) and Integrated Data Retrieval System (IDRS) in Area Offices. The key elements in identifying a slipped or mixed block condition include:

    1. The missing payment for one taxpayer is posted to the account of an unrelated taxpayer.

    2. A payment posted to the complainant's account with the same transaction date and a sequential Document Locator Number (DLN) which is unclaimed and/or excess.

      Example:

      Taxpayer A sends in a photocopy of a canceled check. In researching Taxpayer A's account, research determines a payment with the same transaction date but the DLN is different from that on the check, so instead of 00210-105-60025-X, it reads 00210-105-60026-X.

  2. When a slipped or mixed block is discovered, resolve the unpostable condition and route the block to Accounts Management.

Lien Release Considerations

  1. IRC 6325(a) requires the IRS to release liens within 30 days when a bond is accepted, accounts are fully paid, satisfied, or are no longer legally enforceable. The 30-day time frame begins when credits are received, regardless of correct posting. IRC 6325(a) requires the issuance of a release of federal tax lien within thirty (30) calendar days of the date on which:

    • The liability for the amount assessed, together with all interest in respect thereof is satisfied

    • The liability for the amount assessed, together with all interest in respect thereof becomes legally unenforceable

    • A bond is accepted

  2. Timely release and accuracy of the lien is essential. IRC 7432 gives taxpayers the right to sue the federal government for damages if the Service knowingly or negligently fails to release a lien.

  3. Conditions that satisfy liens and may require manual release of liens are comprised of the following:

    • Form 3870, Request for Adjustment

    • Premature assessment in Tax Court cases

    • Pending abatements

    • Corrected unpostables

    • Delayed payment posting

  4. See IRM 5.12.3, Federal Tax Liens - Lien Release and Related Topics IRC 7432. Employees of functions with access to the Automated Lien System (ALS) will input lien release requests in these situations. For those functions that do not have access to ALS, determine the Centralized Lien Unit (CLU) lien release contact on SERP by going to:

    1. IRS Source Homepage.

    2. SERP.

    3. Who/Where.

    4. Advisory.

    5. Lien Filing/Payoff/Release.

    6. Internal Requests.

  5. If a TC 582 indicator is present on any unpostable tax module and there is no TC 583, expedite to CLU once the unpostable is resolved.

Research Information, Methods, and Tools

  1. The Taxpayer Information File (TIF) is the major database for use within Integrated Data Retrieval System (IDRS). The TIF includes the following types of accounts:

    • The Business Taxpayer Information File (BTIF)

    • The Individual Taxpayer Information File (ITIF)

    • The Miscellaneous Taxpayer Information File (ZTIF) for Employee Plans Master File Processing (EPMF) and

    • The Automated Non-Master File (ANMF)

  2. The Name Search Facility (NSF) supports command codes (CCs) NAMES, NAMEE, NAMEI, NAMEB, FINDS, FINDE, and TPIIP to allow IDRS users to query a national relational database at MCC. Unpostable employees, who know the name and address of a taxpayer and need to locate a taxpayer's account number, or vice-versa, can use these command codes for research purposes. For additional information on these command codes see IRM 2.3.60, Command Codes NAMES, NAMEE, NAMEI, NAMEB, FINDS, FINDE and TPIIP.

  3. System Messages -

    • If the communication lines to the NAP are not available, the message will be CRS/NAP ACCESS NOT AVAILABLE

    • If the NAP is not available, the message will be NATIONAL ENTITY FILE NOT AVAILABLE

  4. IDRS Command Codes - The IDRS command codes that create a transaction for posting to the Master File will have the TIN and TIN/name control validated using the TIF and the National Accounts Profile (NAP). Many IDRS command codes are available and each display different taxpayer data and serve different purposes.

  5. The command codes will not return the "Request Completed" response until the TIN and TIN/name control have been validated by the NAP on the Master File to which the transaction will attempt to post. Some of the IDRS command codes affected by the Online Entity System (OLE) validation require the entering of a TIN and Name Control matching an existing Master File. Examples of such IDRS command codes are:

    • AM424 - Request for Examination

    • FRM49 - Taxpayer Delinquent Return Notices and Investigations

    • FRM77/FRM77A - Miscellaneous Transactions Entry

    • ENREQ - Entity Changes

    • EOREQ - Exempt Organizations Entity Changes

    • REQ54 - IDRS DP Adjustment

    • CFINK - Centralized Authorization File

    • BMFOL - Provides research of nationwide entity and tax data posted to the Business Master File

    • ADD24/ADD48 - Credit Transfers

    • UPRES - Unpostable Correction

    • IRPOL - Inquiry of the Information Returns File

  6. Some of the most common command codes used for research are:

    • BMFOL - research the Business Master File for entity and tax data information posted to the Master File.

    • BRTVU - access data, transcribed and computer generated, from business tax returns and accompanying schedules and forms.

    • DUPOL (Duplicate TIN Online) - search for all files for a specific TIN.

    • ENMOD - display entity data for a specific TIN.

    • INOLE - research the NAP for verification of TIN/name control and primary name combinations.

    • INTST - computes the correct outstanding balance, including interest and failure to pay accruals, to the date specified in the input of the command code.

    • NAMEB - (BMF) searches the NSF using the first 10 characters of the last name (required) and the first 10 characters or the initial of the first name if entered, or for a corporation, the first 15 characters.

    • NAMEE (EIN) - searches the NSF for national files of name and address data as it was filed on a tax return. The results display taxpayer names in the sequence of their probability of matching the requested name, with the exact match(es) being displayed first.

    • NAMEI - (IMF) searches the NSF using the first 10 characters of the last name if available. The first initial is recommended if the last name is less than 10 characters.

    • NAMES (SSN/IRSN/ITIN)- Searches the NSF for national files of name and address data as it was filed on a tax return. The results display taxpayer names in the sequence of their probability of matching the requested name, with the exact match(es) being displayed first.

    • RTVUE - access data, transcribed and computer generated, from Form 1040 tax returns and accompanying schedules and forms.

    • SCFTR - used for real time research of the Service Center Control File (SCCF) and overnight research of records that have been removed to the Historic SCCF.

    • SUMRY - used to request for display a summary of a taxpayer’s account which includes all tax modules meeting IDRS selection criteria.

    • TRDBV - used to gain read-only access to tax return data submitted by the taxpayer.

    • TXMOD - displays tax module data for a specific tax period on the TIF.

    • UPTIN - displays all open and up to three months of closed unpostables for a specific TIN.

    • URINQ - to identify unidentified remittances.

    • XSINQ - used to address the Excess Collection file (XSF). It displays one or more records on the XSF, based on the data elements input. The XSF can be researched in three different ways: by amount of remittance, name control, or Document Locator Number (DLN).

  7. The following command codes are used to input an action to the taxpayer's account:

    • ADC/ADD 34, 24, 48, and 58 - credit transfers

    • AMCLS - used to adjust (Increase and/or Decrease) taxpayer accounts through AIMS

    • FRM49 - used to input 59X transactions

    • FRM77 - used to input various transactions (e.g., TC 460/470/570)

    • LETER - generates the maximum formatting information on the LPAGE input screen, used to create and to generate an IDRS letter

    • REQ54 - used to generate screen format ADJ54 used to adjust the taxpayer’s account

    • REQ77 - used to generate screen format for FRM77

  8. Microfilm Replacement System (MRS) - MRS is an automated research system which eliminates most microfilm research done in Campuses and Area Offices. MRS is accessed through CC MFTRA. The most common requests are:

    • Entity ("E" ) - shows the entity data only

    • Tax Module specific - requested MFT and/or Tax Period information shown only (e.g., MFT input only)

    • Complete ("C" ) - shows the entire account information

    • Money Amount ("A" ) - shows all modules with payments for the specific money amount as either a credit (-) and/or debit (+)

    Note:

    You may also request a hard copy transcript for your research.

  9. Authorized Access - Generalized Unpostable Framework (GUF) users are authorized to access only those accounts required to accomplish their official duties. GUF users must not access their own or their spouse's account, the account of a friend, relative or coworker, or any account in which they have a personal financial interest. Management should only assign GUF CCs to employees authorized to process unpostable records.

    Note:

    Employees engaged in the unauthorized access or browsing of tax accounts are subject to disciplinary actions, including dismissal from employment. Moreover, federal officers and employees are subject to criminal prosecution for the willful unauthorized inspection of any return or return information. Conviction is punishable by a fine in any amount not exceeding $1,000, or imprisonment of not more than one year, or both, together with the cost of prosecution. Conviction will also result in the employee's dismissal from employment. IRC 7213A.

  10. GUF access - The GUF is accessed by the command codes UPDIS, UPASG, UPCAS, UPBAT, UPTIN, UPRES, and UPREV through IDRS.

  11. Case Assignment - All unpostable cases will be assigned on GUF in the following manner:

    • Submission Processing Campus assigned - XX00000000

    • Unit assigned - XXXXX00000

    • Individual employee assigned - XXXXXXXXXX

      Note:

      X represents a specific number 0 (zero) through 9 (nine).

    1. Submission Processing Campus assigned cases can be closed by any tax examiner (TE) with access to the Submission Processing Campus jurisdiction in their profile.

    2. Unit assigned cases can be closed by any TE carrying the same digits in the 3rd, 4th, and 5th positions of their employee number, and the 1st and 2nd position digits are within the Submission Processing Campus jurisdiction in their profile.

    3. Only the specific employee to whom the case is assigned may close individual assigned cases and MASS (batch) closures are not allowed.

      Exception:

      All unpostable cases related to the TE’s unpostable case should be closed at the same time by the same TE when possible.

  12. SP employees may encounter some accounts that are blocked on IDRS and can be identified by an IDRS security violation message: "Unauthorized Access to this Account."

    1. If this message is received, forward the tax return/document to management.

    2. Managers will notify the local Planning and Analysis staff who will scan the document and send it encrypted to the ≡ ≡ ≡ ≡ ≡ ≡ ≡ account mailbox requesting access to the account.

    3. Managers will retain the original case in a file until access is granted or additional direction is provided. Requests may take up to five (5) business days.

    4. Upon notification that access has been granted, resolution of the unpostable should continue following normal procedures.

Remittance Transaction Research (RTR) System

  1. RTR provides universal access to a consolidated database of remittance data and images generated at ISRP, RS-PCC, and Lockbox Bank processing sites. This system permits data/image storage for up to 7 years. It also provides immediate retrieval for images. Refer to IRM 3.5.10, Remittance Transaction Research (RTR) System.

  2. Requests for access to RTR are made through Business Entitlement Access Request System (BEARS) and must be approved by management.

  3. When payments are available on RTR, tax examiners should research to verify the payment was correctly applied. If the TIN is not notated on the image and the payment does not match the payment history of the account, research CC NAMEE for other entity’s and correct the payment accordingly, if necessary.

Trace Identification (ID) Number

  1. As of January 1, 2008, all credits/payments will be assigned a Trace Identification (ID) Number for tracking purposes. The Custodial Detail Database (CDDB) was established with the Electronic Federal Tax Payment System (EFTPS) payments January 1, 2006. The CDDB tracks all payments that comprise a Deposit Ticket, balances the transactions against the Deposit Ticket totals, and is entered in the Interim Revenue Accounting Control System (IRACS) General Ledger. The Trace ID Number will allow all credits/payments to be identified and added to the CDDB.

  2. The format for the Trace ID is provided in the following table (first 14 characters):

    Part Character(s) Definition
    Site ID NN SP Campus FLC or other Site ID
    System ID NN The values are identified as follows:
    • 01 - EFTPS

    • 02 - ISRP Payment Transactions

    • 05 - Lockbox Bank Transactions

    • 10 - SITLP Levy Payments

    • 15 - Receipt Control Manual Deposits

    • 20 - IRACS DCF Debit Voucher and DV

    • 25 - Accounting Deposit Ticket and (DV)

    • 35 - IDRS IA User Fee Sweep

    • 40 - Automated Insolvency Manual DT

    Deposit Date YYYYDDD Julian Date
    Seq Number NNN For each Deposit Date, begin with 001 and increment each additional Deposit by 1.
    Transaction Seq Number (last field for Trace ID Number- 6 characters) NNNNNN or zero For each payment summarized in a Debit Voucher, beginning with 000001, sequentially increment the Transaction Seq Number.

  3. All payment deposits are assigned a 20-digit Trace ID number. When tax examiners process unpostable payment transactions, the Trace ID number may not be transcribed on the payment document. Unpostables are required to ensure that the Trace ID number is on all payments that are nullified using URC 1 or sent to Rejects using URC 8. This includes any payments that must be renumbered or reprocessed. Tax Examiners must identify the Trace ID number and enter it on the document, even if a dummy document is created. The Trace ID will not be viewable or correctable in GUF. The Trace ID number for a payment can be identified on IDRS using CC TXMOD. If the payment is from ISRP Remittance Processing System (RPS) or Lockbox, use RTR to find the Trace ID. Once the Trace ID is identified, it must be transcribed onto the payment document.

Unpostable Resolution Codes (URCs)

  1. Unpostable Resolution Codes (URCs) are input using the GUF command codes UPBAT and UPRES to close unpostable transaction cases. The functions identified below can resolve unpostable cases assigned to their functional area with those command codes:

    • Unpostables

    • Entity Unpostable Team

    • Examination

    • Statute

    • Criminal Investigation

  2. The URCs and a description for each are listed in the table below.

    Unpostable Resolution Code Description
    URC "0" Allows the unpostable record to attempt to repost at Master File with no change.
    • Use Definer-Modifier "B" when it is necessary to bypass the National Account Profile (NAP) re-validation.

    • When resolving unpostable conditions with URC 0, entering remarks are optional.

    • URC 0 is valid for all Master Files.

    URC "1" Allows the transaction to be re-input with the same DLN. Valid on all master files except Combined Annual Wage Reporting (CAWR) and Payer Master File (PMF).
    • URC "1" removes the record from the Service Center Unpostable Master File (SCUPMF). These records are not corrected at this time for an attempted re-posting at Master File as would URC "0," "5" or "6."

    • Each unpostable record that is corrected with URC "1" is placed in "manual" status on the Service Center Control File (SCCF). If the document is reinput, take the following steps:

      1. Prepare Form 3893, Re-Entry Document Control and route to Batching for input. No further action is needed on the SCCF.

      2. Enter the appropriate Nullify Area Code and route the document and Nullified Distribution List to the function that is responsible for the next action. See IRM 3.12.32, General Unpostables, for more information.

    URC "2" Allows the transaction to be deleted/voided. The unpostable record is also removed from the SCUPMF. These transactions are no longer correctable once removed with URC 2. When URC 2 is input, the document is routed to the originator or designated area for reinput of the transaction or further determination if the transaction was necessary. An IDRS control base is created to the employee who input the original IDRS transaction in most instances, or to the area responsible for the next action. The following actions are required when URC 2 is input:
    1. The appropriate Nullify area code.

    2. Remarks (Line 8 on UPRES) to state why the unpostable is being closed with URC 2. If remarks are not entered, the GUF system will not accept the correction and will display an error message. It is not necessary to include the employee number. URC 2 is valid on all Master Files.

    URC "3" Used by the GUF system for Auto-Closures of "With Remittances" (ISRP/RPS) documents due to a tax period change.
    URC "5" Used for Individual Master File (IMF) only when changing an error delay code, name control, and name line.
    URC "6" Changes any combination of name control, name line, TIN, TIN type transaction codes, transaction date, MFT, tax period, plan number, plan period, Offset Trace Number (OTN), memo amount or XREF SSN, and any non-taxable BMF or EPMF return. URC 6 will also allow adding one computer condition code (CCC) and the spouse's SSN.
    • URC 6 changes TIN, TIN type, name line or name control for PMF.

    • URC 6 changes the MFT for BMF if the tax class is compatible (within the same tax class). Refer to the Processing Codes table below for commonly used tax classes.

    • When resolving unpostable conditions with a URC 6 entering remarks are optional.

    • URC 6 is valid for all Master Files.

    • Use Definer Modifier "B" with URC 6 when it is necessary to bypass the National Account Profile (NAP) validation.

    URC "8" URC 8 rejects, nullifies or removes the record from the SCUPMF. Using this URC will cause the unpostable record to appear on the "reject file" as a rejected unpostable record for display on the reject register or Error Resolution System (ERS). Valid on all Master Files except CAWR and PMF.

    Note:

    When URC 8 is input, it can take 4 to 6 weeks for the unpostable to post to the Master File.

    • Nullified records are not correctable.

    • Certain rejected URC 8 unpostable records may be deleted in the Reject function if the transaction should not be posted (e.g., duplicate transactions) or the rejected record may be renumbered and processed with the correct DLN.

    • The Reject function will take the necessary action to correct the "unpostable type reject," including specific situations on correspondence, DLN renumbering, deleting bad (incorrect/duplicate) records, correcting data for specific fields and/or sections of the record, plus coordinating and/or routing of documents to other functions.

    • Use of URC 8 results in an automated update of the SCCF via GUF data.

    • Transactions that require renumbering should be rejected with URC 8, rather than 1, whenever permitted by GUF programs.

    • Do not route rejected URC 8 documents to any area except the Rejects function. However, instructions can be added for Rejects to forward the unpostable to another function once they have completed all corrections.

    • Never use URC 8 on Doc Code 47 or 54; use URC 2.

      Note:

      Document Code 47 or 54 must be used by Collection, Examination, or Statute with a priority code to post adjustments (TC 290, 291, 298 or TC 299) to the Master File when certain module conditions exist. For additional information refer to Priority Codes in Section 8 of Document 6209, IRS Processing Codes and Information. Also, see Priority Codes in Exhibit IRM 4.4.1-1, Reference Guide of IRM 4.4.1, AIMS Procedures and Processing Instructions, Introduction.

    URC "A" This resolution corrects the unpostable name control to the Master File name control.
    URC "B" Special closure of open assigned cases. Only used for IMF and BMF.
    URC "C" Places or updates a case in suspense status. Valid on all master files.
    URC "D" Deletes (voids) transactions that do not need follow-up actions. Valid for all master files.
    • URC D removes the record from the SCUPMF.

    • URC D will not create an IDRS control base.

    • Documents can be destroyed, as necessary.

      Note:

      Ensure IRS records, hard copy and electronic, including those containing PII/SBU data, are appropriately managed and disposed to prevent unauthorized/unlawful destruction of records. Refer to IRM 1.15.3, Records and Information Management, Disposing of Records for guidance.

    URC "S" Places or updates a case in suspense status.
  3. The commonly used tax class information found in the Processing Codes table below is used with URC 6:

    MFT Code Doc Code Form Tax Class
    02 10, 11 1120 3
    14 49 944 1
    02 03 1120-C 3
    01 41 941 1
    02 16 1120-S 3, 6
    02 20 1120-POL 3
    05 44 1041 2
    06 65, 67 1065 2
    06 67, 69 1065 MeF 2
    07 60 1066 3
    10 40 940 8
    11 43 943 1
    13, 30, 31, 55 54 8278 2, 3
    15 23 8752 2
    16 44 945 1
    34 93 990-T 3
    36 81 1041-A 4
    37 83 5227 4
    44 91 990-PF 4
    50 71 4720 4
    51 09 709 5
    52 06 706 5
    67 09, 92 990-EZ 4
    67 90, 93 990 4
    77 29 706-GS (T) 5
    78 59 706-GS (D) 5

    Note:

    For additional tax class information see Document 6209, IRS Processing Codes and Information.

  4. When using URC 8, Unpostables must attach a Form 8749, Unpostable Action and Routing Slip, or the 8-code slip to the return or document. Ensure the following is included to Rejects so they can work their case:

    1. Research history, especially on cases with missing documents, and instructions (e.g., reconstruct, resubmit, transfer, remake, etc.) to resolve the case. Follow specific instructions within this manual.

    2. If routing a document back to the originator, Unpostables should identify the originator and explain why the document was routed to the originator.

    3. Enter remarks on Line 8 of UPRES when closing an unpostable with URC 8. State what action needs to be taken by Rejects. If remarks are not entered, the system will not accept the correction and display an error message. Do not state "Closed to Rejects." Form 8749, box 17 for remarks must state what action to be taken by Rejects.

Unpostable Command Codes

  1. Campus (and Area Office) personnel use command code (CC) CC UPASG, CC UPBAT, CC UPDIS, CC UPCAS, CC UPRES, CC UPREV and CC UPTIN to assign, research, review and correct (individual and batch closures) unpostable cases. See IRM 3.12.32.18, General Information for GUF Command Code Screen Formats, for more details.

  2. The following table provides the unpostable resolution code (URC) validity checks for CC UPRES and the valid Master Files:

    BMF CAWR PMF
    A A -
    B - -
    D D D
    0 0 0
    1 1 -
    2 2 2
    6 6 6
    8 - -
    1. Master File and URC combinations are subject to additional validity checks for each URC depending on the type of record and the unpostable category criteria.

    2. CC UPRES must meet all validity checks for input of the URC actions with CC definers and CC definer modifiers.

  3. CC UPBAT - In addition to CC UPRES for individual closings, CC UPBAT is used for multiple cases resolved with the same URC. However, the CC UPBAT URC actions are not directly updated. They are generated into each resolved record during the end-of-day (EOD) processing. Each closed batch record has the generated URC applied to the appropriate record via a definer code if all the command code validity checks are met, and the command code request does not meet the unpostable reject criteria.

    1. URC D, 0, 1, 2 or 8 are valid for CC UPBAT batch closures.

    2. CC UPBAT URC batch resolution actions will only validate for cases with a Submission Processing Campus or "unit" type employee number during EOD processing. Cases assigned to an INDIVIDUAL employee number will be rejected and appear on the Rejected Activity Listing.

    3. If URC D, 1, 2, or 8 are used and remarks are not entered, the GUF system will not accept the correction and an error message will display.

    4. A Nullify Area Code is necessary when closing unpostables with URC 1, 2 or 8 to identify the receiving area. See IRM 3.12.279.22, Nullify Area Codes, for additional information.

      Note:

      The system will not accept previously input remarks on URC 1, D or 8 closures. Enter a "/" (slash) at the end of the remarks field if previous remarks are still valid with unpostable closing. The IDRS employee number is not needed in the remarks section. The employee number will automatically print on the Nullified Listing from the URC D or 2 closure.

Nullify Area Codes

  1. A nullify area code must be entered to identify the receiving area when closing an unpostable with URC 1, 2, or 8. For additional details on nullify area codes, see IRM 3.12.32.14, Nullify Area Codes. For specific details on nullify area codes, see the applicable IRM references below:

    1. When closing unpostables with URC 1 or D, see IRM 3.12.32.14.1, Nullify Area Codes for URC 1 and URC D.

    2. When closing unpostables with URC 2, see IRM 3.12.32.14.2, Nullify Area Codes for URC 2.

      Note:

      Tax Examiners (TEs) must verify the correct nullify area code to use for routing the case to ensure a control base is opened to the correct area. Using the incorrect nullify area code may open a control base to the wrong area or not at all and can cause Barred Assessment cases.

    3. When closing unpostables with URC 8, see IRM 3.12.32.14.3, Nullify Area Codes for URC 8.

    Note:

    If an unpostable code does not have closing instructions for a specific transaction when the originator is present or valid, notify management to contact the Headquarters BMF Unpostable analyst for assistance.

Modernized e-File (MeF)

  1. The Modernized e-File (MeF) system receives, and processes electronically filed returns through the internet. Business tax return data is transmitted for MeF electronically using the Application to Application method or the Internet Filing Application method.

  2. IRM 3.42.4, IRS e-file for Business Tax Returns, provides a consolidated source for researching information regarding the Business e-file Programs and E-Payment Product Options. See IRM 3.42.4, for a complete list of BMF forms and documents.

  3. MeF provides for real time processing of acknowledgements, streamlined error detection, standardization of business rules and requirements across form types, the capability to attach PDF files, and the capability for IRS employees to view MeF return data through the Return Request and Display (RRD) Subsystem in the Employee User Portal (EUP). It also generates reports for management through the Business Objects Enterprise (BOE) reports system.

  4. Tax examiners (TEs) should use the EUP system to review forms as needed when resolving an unpostable with an electronically filed return.

Form 4251, Return Charge Out

  1. Form 4251, Return Charge-Out - The Generalized Unpostable Framework (GUF) system automatically generates a Form 4251 for unpostable cases requiring the return or document to resolve the unpostable condition. Form 4251 also generates for certain Auto-Closed unpostable records that may require follow-up action by the originator. See IRM 3.12.32.13, Automatic Closures by the GUF System, for additional information.

  2. See IRM 3.12.32.19.1, Routing of Form 4251, Return Charge-Out, for detailed information on the routing of the Form 4251.

  3. For generation of the Form 4251 related to specific Category Code criteria, refer to IRM 3.12.32.5, Unpostable Category Code(s) - Specific Category Sort Details.

  4. If the document was filed by paper or electronically, attempt to correct the unpostable by using the data on the Form 4251, IDRS research, the Employee User Portal (EUP), the Remittance Transaction Research (RTR) system or any available listings. If unable to resolve the unpostable with the available information, the tax examiner must make additional requests for returns and/or documents filed by paper using the following methods in the table below.

    • If the document has already been retired to the Federal Records Center (FRC), Files will route the Form 4251 to the FRC.

    • If the case can be closed using Microfilm Replacement Systems (MRS), CFOL and/or IDRS, a second request is not necessary.

    • The Tax Return Database (TRDB) stores tax return data and subsequent corrections. Command Code (CC) TRDBV is used to gain read only access to tax return data stored on TRDB. See IRM 2.3.73, Command Codes TRDBV, TRERS, TRPRT, and R8453.

    • If cases are closed without the document, enter "CLSD-NO DOC" in the remarks field.

    Request Type Instructions
    Primary Requests The Form 4251 will be given to the tax examiner (TE) at the time of the individual case assignment. Before initiating any additional requests for a document, the TE must review the document locator number (DLN) to determine if the document was filed using the paper or electronic method. The Modernized Tax Return Database (M-TRDB) is the official repository of record for all electronically filed tax returns. Electronic returns can be identified by the first two digits (File Location Code or Campus Code) of the unique DLN assigned to each Campus. A list of campus and file location codes are available at http://serp.enterprise.irs.gov/databases/irm.dr/current/6209/section-4-3.html.
    • Input URC 2 to void to the originator unpostable cases that cannot be resolved by the primary request except for revenue receipts, bankruptcy and returns (transaction code (TC) 150's). Input "Doc not available" in the remarks. No other action is required.

    Second Request A second request is made by the TE if the document cannot be found in Files or the FRC. Take the following action:
    1. Input CC UPCAS, with definer D and definer-modifier 2 to request the missing document.

      Note:

      The unpostable suspense status (status code and status date) and "remarks" will update.

    2. Initiate the second request within 15 workdays (21 calendar days) of the INDIVIDUAL Case assignment.

    3. If the unpostable record is a return (TC 150), check for posted re-filed DLN (Document Code 47 or 54). If a re-filed DLN is identified, request the DLN using CC ESTAB. The return should be attached.

    4. When a BMF or PMF return or document still cannot be found in Files after a second request, or the document is charged-out and is required for resolution of the case, initiate a third request.

    Third Request A third request is made to obtain the document after 15 workdays (21 calendar days) from the second request.
    1. Input CC UPCAS with definer D and definer-modifier 3 to request the missing document.

    2. If return or document cannot be found after the third request, initiate the fourth request.

    Third Request- ESTABDO/ESTABDB/ESTABS Input CC ESTABDO to request the document before initiating the fourth request and after 15 workdays (21 calendar days) from the third request. If the document is still not available, request the block using CC ESTABDB.
    Use CC ESTAB with modifier S to request documents located on the Service Center Recognition/Image Processing System (SCRIPS).
    1. Input CC ESTABS with request code L to request a Form 941, Employer’s Quarterly Federal Tax Return.

    2. Input CC ESTABS with request code W to request a Form 940, Employer’s Annual Federal Unemployment (FUTA) Tax Return.

    Fourth Request - Original Return or Extension of Time to File (TC 460 or TC 620) Input the fourth request 15 workdays (21 calendar days) from the third request procedures.
    1. Input a fourth (4th) request using CC UPCAS definer code D and definer modifier code 4 and enter "FOURTH REQUEST-SPECIAL SEARCH" and the employee number in the remarks area.

    2. Prepare and attach a Form 8749, Unpostable Routing Slip, to the original Form 4251 notating the document cannot be found.

      Note:

      Attach the prepared Form 8749 to the second or third request if the first request is not available.

    3. Attach all background research information (copy of UPCAS, unpostable listing highlighting case or local use research form, old charge-out) and correction data, if possible, to the Form 4251 and Unpostable Routing Slip.

    4. GUF will automatically close the case to Rejects using URC 8 with the input of CC UPCASD4.

    Fourth Request - Document or Return other than the Original Return If the request is for a document or return other than the original return or extension of time to file (TC 460 or TC 620), input the fourth request 15 workdays (21 calendar days) from the third request procedures:
    1. Prepare a dummy document.

    2. Input a fourth (4th) request using CC UPCAS definer code D and definer modifier code 4.

    3. Route the "dummy" document to Rejects.

    Note:

    Do not prepare a "dummy" return or document when routing to Rejects if other than doc code 17, 18, 19, 24, 34, 45, 48, 58, 70 or 76.

  5. Statute Period Returns - If Unpostables cannot secure or locate a return or document within 10 workdays of the Assessment Statute Expiration Date (ASED), the following procedures should be followed:

    1. Return: prepare a "dummy" return and forward to Statutes. Statutes can assist in preparing the "dummy" return.

    2. Document: Forward a copy of TXMOD, UPRES, and the Form 4251 to Statutes for a quick/prompt assessment.

  6. Criminal Investigation (CI) - If the missing document is a CI case (Category A1), CI will determine the necessary case resolution after all attempts failed to locate the unpostable record. Category A1 records may be closed to Rejects if determined by CI.

  7. Doc Code 47 - If the unpostable record is a Doc Code 47, research the Microfilm Replacement System (MRS) and IDRS.

    IF AND THEN
    The unpostable case still cannot be closed, Document cannot be found, Input a second request for the missing document. Refer to IRM 2.3.17, Command Code ESTABD, for procedures for requesting documents.
    The document (excluding Bankruptcy) is not found after second request, It is required to resolve the case, Request the entire block from Files. This will determine whether the record was misfiled.
    The document still cannot be found,   Research the MRS and IDRS again.

  8. If the case is a Bankruptcy (category Z1) (Category Z1) case and the document is unavailable, process the case per the Category Z1 procedures in IRM 3.12.279.110, UPC 322 RC 1 and 2.

  9. Status Check - Check if the module/account status has changed since the unpostable record was issued. All IDRS research information must be obtained prior to closing and routing a case to the preparer since this data will eventually be "dropped" .

  10. Procedures for Missing Documents - After all normal attempts to resolve the unpostable are exhausted, use the following conditions to resolve the unpostable:

    If Then
    The Doc Code is 17, (except TC 460 non-remittance), 18, 19, 70 or 76, Research for the correct account where the payment should be applied. If found, take action to post correctly. If payment must be renumbered, URC 8 and prepare a "dummy" Form 3244, Payment Posting Voucher. If unable to locate the correct module, URC 8 and prepare a "dummy" Form 3244, with instructions to route to the Unidentified unit.
    The Doc Code is 17 (TC 460 non-remittance), Research for corrective action. If the unpostable cannot be corrected, close with URC 8 and instruct Rejects to cancel the DLN and route to Files.
    The Doc Code is 24, 48 or 58, Research to determine where debit or credit should post. If corrective action cannot be determined, URC 6 or 8 to reverse the transaction and notify the originator.
    The Doc Code is 34 (Debit side) Research for corrective action. If the unpostable cannot be corrected, close with URC 2 and route to originator.
    The Doc Code is 34 (Credit side) Research for corrective action. If the credit cannot be resolved, close with URC 2 and route to originator.
    The Doc Code is 45 Research to determine where the debit or credit should post. If corrective action cannot be determined, close with URC 8. Prepare Form 3244, for credit unpostable and transfer to Unidentified Account. Debit should be transferred to the 1510 Account.
    The Doc Code is 52 Research for corrective action. If unpostable cannot be corrected, close with URC 2 and route to originator.
    The Doc Code is 87 (Debit) Research to determine where debit should post. If unable to correct, close with URC 8 so Rejects can route case to Accounting for re-input or write-off.

Form 8749 Unpostable Action and Routing Slip

  1. The Form 8749, Unpostable Action and Routing Slip, must be used when a case is routed to another area.

  2. All appropriate research should be completed prior to routing the case and all applicable boxes must completed.

Organization, Function, and Program (OFP) Codes

  1. OFP codes are used for reporting unpostable work of mass action (large group of unpostables closed at one time) closures, Files closures, or individual tax examiner closures.

  2. The following table lists relevant function codes:

    Function Code Function Title Function Abbreviation
    290 Unpostable Resolution UNP RES
    390 Entity Control ENT CONT

  3. The following table lists the parent program codes:

    Program Code Program Name Program Name Abbreviation
    13160 EO Combined EO COMB
    15100 BMF Unpostables BMF UNP
    15110 BMF Unpostables - Files BMF UNPF
    15120 BMF/EOMF MASS Unpostables BMF UNP
    15150 International BMF Unpostables INTLBUNP
    15160 Unpostable Code 305 UPC305
    182X0 CAWR Replies CAWRREPL
    01060 Centralized Authorization File CAF
    44620 IRP Payer Master File (PMF) IRP PMF

  4. Other OFP Codes relevant to the unpostable program -

    • System Downtime (formerly Machine Downtime) - 990-59310 - includes employee idle time when enterprise-wide systems/applications are down preventing the accomplishment of work in the enterprise (e.g., IDRS, SCRIPS, ISRP, GUF).

    • Computer Downtime - 990-59370 - idle time when an employee’s individual computer is unavailable due to computer-related issues preventing the accomplishment of work.

    • IT Help Desk Downtime - 990-59371 - idle time when waiting for Information Technology (IT) help desk assistance, including idle time when IT is resolving the issue.

  5. The GUF 53-43 - Weekly Resource and Inventory Report for OFP is a report that provides volumes used with the correlating OFP codes. The volumes are used for input to the Workload Performance and Control (WP&C) report. See IRM 3.12.32.20.20, GUF 53-43, Weekly Resource and Inventory Report for OFP, for additional information.

  6. For additional information regarding OFP codes, refer to IRM 3.30.20, Organization, Function, and Program (OFP) Codes.

Correction of Unpostable Returns and Documents

  1. All areas working unpostables must make the necessary corrections on the return or document which includes correcting the Employer Identification Number (EIN) and tax period.

  2. If corrections are made to Document Code 51 cases, route to Revenue Accounting for reinput.

Duplicate Documents or Multiple Canceled DLNs

  1. If research determines there are multiple, or potential duplicate unpostable returns, then follow local procedures for suspending and associating unpostable cases.

  2. When research determines the unpostable document is a "true" duplicate and specific instructions for handling duplicate documents are not present, the following action must be taken:

    IF THEN
    The unpostable is a remittance document, URC 8 and forward to the Reject function. Prepare Form 3244, Payment Posting Voucher, and Form 8749, Unpostable Action and Routing Slip, with the notation "Duplicate DOC," and attach to the front of the return.
    The unpostable document is a non-remittance return, Release using URC 8. Request Rejects forward the document to files.
    The document is a true duplicate and the unpostable is an extension, Release using URC D.
    True duplicate return, Input URC 8 and request Rejects cancel the DLN.

  3. Unpostable Document Cancellation Procedures - If the unpostable document is canceled (excluding tax returns, payments, or extension),

    1. Staple form securely behind the return.

    2. "Remarks" must indicate the reason the action was taken.

  4. If the unpostable document is to be canceled and is NOT attached behind the return or routed to the initiator, destroy the document.

  5. If the unpostable return is a duplicate (paper) return to a previously filed return on MeF, take the necessary action to URC 8 and request Rejects to cancel the DLN.

  6. If the posted return was filed more than seven years ago, DO NOT request the unpostable return be associated with it. Request the return to be re-filed in its original block after the DLN is canceled.

  7. Positive Identification of True Duplicate - If "positive" identification cannot be made to a "true" duplicate (especially for returns), treat as an original. Ensure that proper research is completed to avoid erroneous posting, duplicate credits or payments with return (TC 610).

  8. Document DLN Matches Unpostable DLN - Before correcting, ensure the DLN on the document matches the DLN of the unpostable. If the document contains two DLNs and both appear to be "live" (not crossed through or canceled), contact your supervisor or lead to research.

Contacting Taxpayers for Additional Information

  1. This subsection contains information when taxpayer contact is necessary to resolve unpostables on issues such as missing signatures, undeliverable mail, and processable/unprocessable returns.

    Note:

    Refer to IRM 3.12.279.13, Taxpayer Communication, for specific guidelines on taxpayer contact.

  2. Contact to Resolve an Unpostable - When contact is necessary to resolve an unpostable condition, use one of the methods listed in paragraphs 4-5. Do not close the unpostable to Rejects to have the Reject function initiate correspondence and suspend unless otherwise noted in this IRM.

  3. Do Not Correspond:

    1. If there is an indication that previous correspondence was issued for the same item (e.g., missing signature).

    2. When the notation "Substitute for Return Prepared by IRS" is on the return.

    3. If the return is prepared under the authority of Section 6020(b) (Prompt Assessment).

    4. If the return is an Examination case requiring an adjustment.

    5. If "Copy secured by Examination" is shown on the return.

    6. If Form 3198, Special Handling Notice for Examination Case Processing, is attached.

    7. If Examination work papers are attached.

    8. If a copy of Form 5546, Examination Return Charge-Out Sheet, is attached.

  4. Correspondex Letters (C-Letters) - Input Command Code (CC) LETER and LPAGE in accordance with IRM 2.4.6, Command Codes LETER, LPAGE, LPAGD, LETUP, LETED, LLIST, and LREVW. Correspondex letters are found: http://serp.enterprise.irs.gov/content/forms-letters-pubs/crx/letters-home.html

    1. All correspondence letters must include a cycle sequence number and/or the Document Locator Number (DLN) of the unpostable.

    2. Letters should inform the taxpayer to include all necessary signatures, schedules or attachments.

    3. Maintain a suspense file in Unpostables to control responses (30 days from the date the letter input; 70 days for ACI).

    4. If the reply is received after the suspense period but before the case is closed, resolve the unpostable based upon the taxpayer's response.

    5. If the reply is received after the case is closed and contains information which could prevent repeat unpostables, route the reply to Entity, or Accounts Management (AM) and Examination, etc., if applicable. Otherwise, forward for association with unpostable document in Files.

    6. If using Integrated Data Retrieval System (IDRS) prints to attach something to a document in files, enter "ATTACHMENT" on the IDRS screen before printing. After printing, highlight "ATTACHMENT" along with the DLN receiving the attachment.

  5. Telephone contact:

    1. Follow-up all telephone contacts with a letter to confirm the conversation and/or to obtain the taxpayer's signature.

    2. Telephone contact is encouraged when the taxpayer provides a telephone number on the tax return or in response to previous correspondence.

    3. If the taxpayer marked the "Third Party Designee" or "Paid Preparer Check Box" and provides a phone number, telephone contact may be made.

  6. Resolving Correspondence - On an expedited basis, the Unpostable function should resolve any correspondence received from any other Submission Processing Campus area or Area Office.

    1. Correspondence with an indication of another area may have:

    • A notation of 211 or 225 on the document

    • Correspondence paper

    • CC ENMOD history notation of letter sent

    • Computer Condition Code (CCC) 3 or CCC X on a return

    • Money to refund

    Note:

    If any of the above scenarios are not on the document/Master File, requests Rejects to input CCC X.

  7. Missing Signatures on Unposted BMF Liability Returns - If the signature is missing on the return and there is no indication of previous correspondence, correspond with the taxpayer. For BMF returns, use Letter 143C, Signature Missing letter. If the returns indicates a refund, suspend the case 30 days.

    Note:

    Do not correspond for a missing signature on an electronically filed return.

    1. If the signature is not provided by the taxpayer, or the response is incomplete, undeliverable or not received within 30 days:

    • Annotate "missing TP signature" on the return and CC UPRES.

    • Make the necessary corrections to resolve the unpostable condition.

    • Release using URC 8 and request Rejects to enter CCC "X."

  8. Correspondence (signature) Received - When the correspondence is received, ensure action is taken to correct the Return Processing Date (RPD) also known as the Correspondence Received Date (CRD). This will prevent interest payments on the refund.

    1. Edit the RPD/CRD in the lower left-hand corner of the return or edit sheet if applicable.

    2. Release using URC 8 and request Rejects to enter the CRD.

      Note:

      If the reply was initiated by another area (i.e., Entity, AM, Exam), route to the appropriate area for corrective action.

  9. If other than a refund return:

    1. Notate on the return the date the letter was sent and continue processing.

    2. When the reply is received, take the necessary action to associate the reply with the original return.

  10. Incorrect Employer Identification Number (EIN) - When a corrected EIN is different from the EIN provided on the return, perform all necessary research to determine if the EIN provided is correct using CC NAMEB or NAMEE.

    • If the corrected EIN is different from what the filer provided on the return or extension, correspond using Letter 147C, EIN Previously Assigned, to notify the filer of their correct EIN. Use the address on the Master File for the correspondence.

  11. Do not send a Letter 147C if any of the following apply:

    • If the MFT is 17, 51, 52, 68, 76, 77 or 78 when the taxpayer is using their SSN.

    • If the EIN is missing digits, transposed digits, or only one or two digits are incorrect.

    • If the EIN has merged to another number.

    • If the EIN was recently established (TC 000) within six to eight cycles, or a Letter 147C, Letter 3910C, or Letter 3875C was previously issued.

Undeliverable Mail

  1. A taxpayer's mailing address will not be updated unless clear indication of a change from the taxpayer or his representative is received.

    Exception:

    Address change boxes on forms/documents:

    • When processing forms/documents that have an "address change box," update Master File if the "address change box" has been marked by the taxpayer.

    • Do not update Master File with the address from a form that does not have an "address change box" unless the taxpayer provided clear instructions to update the address.

  2. Undeliverable mail will often have a yellow sticker from the United States Postal Service (USPS) showing the taxpayer’s new address. Research to ensure the yellow sticker address is not already posted/pending. If the address has not been updated, input TC 014 and reissue the correspondence to the taxpayer’s new address.

  3. Unpostables must make every effort to locate good addresses for taxpayers whose Master File address is undeliverable.

  4. Research undeliverable letters for operational errors, incomplete or incorrect name and erroneous or extraneous data. If found, correct and reissue the letter.

  5. Check schedules or documents attached to the return for other addresses. If another address is found, reissue correspondence.

  6. For additional information on undeliverable mail refer to IRM 3.13.2.5, Undeliverable Mail and Notices.

Correspondence Imaging System (CIS) Returns

  1. The Correspondence Imaging System (CIS) is a document imaging and workflow system for Accounts Management. All incoming paper correspondence, notice replies, amended returns, internal transcripts and internal Computer Paragraph (CP) notices are scanned and processed as digital images. CIS interacts with IDRS to control cases, input notice delays when needed, and distribute cases electronically to Customer Service Representatives (CSR’s) for resolution.

  2. CIS returns are identified with "CIS Image - Do not correspond for Signature" stamped below the signature line and/or the CIS case ID will be stamped to the upper left corner on the first page of the return.

    Note:

    Returns that are printed from the MeF/RRD application and sent from processing will be annotated with "MeF Return - Do not correspond for signature" below the signature line.

  3. Follow the instructions below for processing CIS returns:

    IF AND THEN
    The CIS return has a Form 13596, Reprocessing Returns, or Form 3893, Re-Entry Document Control, attached,

    Note:

    If there is an indication on the return that correspondence has been sent (e.g., CCC 3 is edited on the return), do not route return to AM. Continue processing return.

    The return is not complete (e.g., schedules or forms), Release using URC 8 and request Rejects cancel the DLN and forward to Accounts Management, to secure missing information.

    Note:

    Do not correspond for missing information on CIS reprocessable/reinput returns.

    The CIS return does not have a Form 13596 or Form 3893 attached, The return is not complete (e.g., schedules or forms), Follow normal correspondence procedures.

Processable/Unprocessable Returns

  1. IRC 6611(g) prohibits the payment of interest until a return is in processable form. If the return is not in processable form, suspend the 45-day interest-free period. The return is not considered processable until all the required information, correspondence, or supporting documentation is received.

  2. A taxpayer is not considered to have filed a tax return (which begins the period of limitations on assessment) until the taxpayer files a valid tax return. See IRM 25.6.1.6.14, Criteria for Establishing a Statute of Limitations Period, for the criteria to determine whether a return is valid.

  3. Caution should be taken to determine when a return was filed or became processable since those dates are considered for purposes of computing allowable interest. See paragraph 5 below.

  4. The Microfilm Replacement System (MRS) is an automated research system that eliminates most microfilm research. Master File (MF) has the capability to maintain and display two dates on MRS or MF. The first date will be the "received date" and the second the "processable received date." The "received date" will be used to determine the statute dates while the "processable received date" will be used to compute interest on overpayments.

  5. If the refund check date is more than 45 days after the later of the (1) return due date (RDD), (2) Return Received Date, or (3) Return Processable Date/Correspondence Received Date, determine the overpayment interest period using the tables below.

    1. To determine the "From" Date:

    If the taxpayer... And... Then allow interest from the later of...
    Does not have an extension Filed the Return by the original due date The original due date, the payment date, or the Correspondence Received Date (CRD) (if after the due date).
    Does not have an extension Filed the Return after the original due date The late return received date, the payment received date, or the CRD (if present).
    Has an extension Filed the return by the extended due date The original due date, the payment date, or the CRD (if after the extension date).
    Has an extension Filed the return after the extended due date The late return received date, the payment received date, or the CRD (if present).

    To determine the Payment Date:
    If the payment is a... Then the payment date is...
    Prepaid or timely credit, e.g., estimated tax payment, withholding, or a payment before the un-extended return due date The original return due date.
    Subsequent payment (made after the un-extended return due date) The payment received date.

    Reminder:

    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡


    To determine the "To" Date:
    If the overpayment is... Then...
    Initiated by the taxpayer The interest "To" date is one business day past the date of the CC RFUNDR date (two days for night shift).
    Initiated by the IRS,
    Examples include:
    • EIC eligibility

    • Math error decrease in tax

    • Math error increase in refundable credits

    The portion of the overpayment initiated by the Service is subject to the provisions of IRC 6611(e)(3). (See IRM 20.2.4.7.5.5, 45-Day Rule and IRS Initiated Adjustments) Go to one business day past the date of the CC RFUNDR date (two days for night shift) and subtract 45 days to derive the interest "To" date.

    Note:

    The Refund Date cannot be a Saturday, Sunday, or legal holiday.

  6. This applies to all types of tax returns and windfall profit tax returns.

  7. Unpostable Correspondence Return Requirements - If a timely filed return is being processed enter the return due date as the return received date.

  8. Late replies (correspondence was received after return due date) - enter Return Processing Date (RPD) in the following priority order:

    1. Postmark Date on reply envelope or designated Private Delivery Service (PDS) if the reply was mailed before the return due date.

    2. IRS Date Stamp (date the reply was received).

    3. Current Date.

    Note:

    When corresponding on an unpostable return that is held in suspense and the reply is received after the return due date, edit the RPD also known as the Correspondence Received Date (CRD) in the lower left-hand corner of the return or edit sheet if the edit sheet is used on the applicable return, and URC 8 to request Rejects enter the CRD. If a reply is not received ensure that a Computer Condition Code (CCC) 3 is entered into the record. The CCC 3 suppresses credit interest from generating at Master File.

  9. Late replies on Modernized E-file (MeF) after the return has been canceled - If document correspondence needs to be associated with an e-filed return, a refile DLN must be created. Attach Form 12773, BMF ADJ54 Adjustment Format, to each e-file/MeF reply and complete the following information:

    • Employee IDRS number

    • Input Date

    • TC 290

    • Amount ".00"

    • TIN

    • Tax Period

    • Block

    • Remarks "Attachment only"

    • Sequence Number. Sequence numbers for input must begin with "1" through "100" and remain in order

  10. Use the following to input TC 290 on IDRS to generate a refile DLN:

    Note:

    The generated DLN is used to route the correspondence to files.

    1. Access CC TXMODA, overlay with CC REQ54, Xmit. This will bring up the CC ADJ54 screen

    2. Input the sequence number created from the BMF ADJ54

    3. BLK> using information provided below

    4. IRS-RCVD-DT>*

    5. TC 290

    6. AMT>.00

    7. Hold-CD>3

    8. SOURCE-DOCUMENT-ATTACHED>sd

    9. REMARKS>Attachment only

  11. Use the following blocking series:

    MFT THEN
    02 15
    05 17
    06 17
    10 15
    44 15
    67 10

  12. Monitor the TC 290 until posted. Prepare a routing form and send to Files within 3 days of posting.

Determining the IRS Received Date

  1. The date a document is received in the Campus or an IRS office that can accept tax returns is the date stamped as the IRS Received Date. All mail received from 12:00 a.m. to 11:59 p.m., seven days a week, including Saturdays, Sundays, and legal holidays is date stamped with the actual date received. See IRM 3.10.72.6, IRS Received Date.

  2. Refer to the following IRM Exhibits to determine date stamping requirements for the various document types:

    1. Exhibit 3.10.72-6 - Sorting Individual (IMF) Returns and Documents

    2. Exhibit 3.10.72-7- Sorting Business (BMF) Returns and Documents

    3. Exhibit 3.10.72-8 - Sorting Non-Master File (NMF) Returns and Documents (KCSPC Only)

  3. The received date may or may not be stamped or typed on the face of the return.

  4. An IRS received date must be established on a return or document if the face of the return is not date stamped or does not contain a handwritten entry.

  5. Determine the received date by the priority order listed below:

    1. IRS date stamp: see the subsections on Date Stamping in IRM 3.10.72, Receiving, Extracting, and Sorting, and IRM 3.10.73, Batching and Numbering.

      Note:

      The stamped received date will be the actual date. What's shown on IDRS may be the due date.

    2. US Postal Service envelope postmark date: see IRM 3.10.72.6.2.4, Determining Postmark Date for more information.

      Note:

      If both U.S. Postal Service and private meter marks are present, use the U.S. Postal Service marks.

    3. Private Delivery Services: -see IRM 3.10.72.6.2.4 , Determining Postmark Date for more information.

    4. Signature date (only within current year).

    5. Julian Date (numeric date of the year) in the DLN.

  6. For additional information on how to determine the U. S. Postmark, Private Delivery Service (PDS), or received date refer to IRM 3.10.72, Receiving, Extracting, and Sorting and IRM 3.10.73, Batching and Numbering.

    Note:

    Late replies initiated by another area (i.e., Entity, Accounts Management, Exam) should be routed to the appropriate area to correct the Return's processing date. Do not forward to Files.

  7. See IRM 3.10.72.6 for additional information on determining the IRS received date.

Facsimile (FAX) & Enterprise Electronic Fax (EEFax)

  1. Case resolution may require the use of a facsimile machine or the Enterprise Electronic Fax (EEFax) system utilized by IRS employees to send and receive fax documents.

  2. If a return has been faxed to another area of the service and then sent to Submission Processing for processing, do not edit the EEFax Date as the IRS Received Date.

  3. Please refer to IRM 21.3.4.3.7, Use of Fax for Taxpayer Submissions and IRM 11.3.1.14, Facsimile (FAX), Electronic Facsimile (E-FAX), and IRS Internal Enterprise Electronic Facsimile (EEFAX) Transmission of Tax Information, for specific details and guidelines.

Erroneous Notice Procedures

  1. The Office of Taxpayer Correspondence is the Enterprise point of contact when a significant volume of Erroneous Taxpayer Correspondence (ETC) is issued to taxpayers or when there is a risk of issuing considerable volumes of ETC. It is the responsibility of all IRS employees to report ETC as soon as possible after identification to the Office of Taxpayer Correspondence. For ETC procedures, see IRM 25.13.1.3, Erroneous Correspondence Procedures - Report Erroneous Correspondence Process.

Credit Transfers and Offsets

  1. Credit Transfers and Offsets - Credit transfers are the transfer of a credit from one account to another. They can also be from one TIN to another if a valid relationship exists. Examples of related accounts:

    • The same taxpayer with more than one business

    • Two businesses with the same bookkeeper

    • A parent company and subsidiary company

    Note:

    Payments will not offset to or from another tax module if both modules are settled, except the Estimated Tax (ES) Credit offset.

  2. When a payment is identified for a tax module and it has unposted from another module, post the payment to the proper module, rather than letting the computer offset the payment.

  3. If attempting to post a payment to a tax module which contains a TC 760, Substantiated Credit, for the same amount and approximately the same date:

    1. Determine if the unposted payment was the missing payment which caused TC 760 to be input. If it was, post the payment and input TC 570 to hold the money. Notify Accounting of a possible TC 760 Reversal.

    2. Computer offsets cannot be made to or from tax modules which contain TC 760, but refunds and balance due notices can be generated. Both the payment and TC 762 must be posted in the same cycle if the tax module is not frozen.

    3. CC STAUP should be input to a module if it is in a balance due condition.

  4. Credit Transfers - Doc Codes 24, 34, 48 and 58 - Each credit transfer has unique document codes and only certain transaction codes are valid for a specific document code.

    1. Doc Code 24 - Used to transfer credits between Master Files when a secondary TC (other than 570) is needed, or when changing the date on a posted transaction. The debit and credit portions post separately. These TCs are compatible: 170, 180, 200, 270, 280, 360, 472, 570, 610, 620, 640, 650, 660, 670, 680, 690, 700, 730, 790, 820, 824, 850, 890 and their respective reversal codes. Do Not Use a Doc Code 24 for transfers which can be input with Doc Code 34. Doc Code 24 may be input via IDRS (CC ADC 24, CC ADD 24 and CC DRT 24) or Form 2424, Account Adjustment Voucher via ISRP.

      Exception:

      When possible, use Doc Code 24 for credit transfers input when a manual refund is required.

    2. Doc Code 34 - may be input only via IDRS (CC ADC34 or CC ADD34 to generate FRM34). Doc Code 34 transfers credits between modules within a master file. A TC 570 is the only secondary transaction code allowed with Doc Code 34.

    3. Doc Code 48 - transfers an overpayment credit elect, a refund repayment, a substantiated credit allowance or withholding credit. A secondary TC may also be used. The compatible TCs are 270, 360, 410, 472, 510, 710, 720, 742, 760, 770, 800, 830, 841 and their respective reversal codes. Doc Code 48 may be input via IDRS or on paper via ISRP using Form 3809, Miscellaneous Adjustment Voucher.

    4. Doc Code 58 - transfers special accounts. The compatible TCs are 280, 360, 570,660, 680, 690, 694, 700, 710, 730, 820, 824, 850, and their respective reversal codes. Doc Code 58 may be input via IDRS or paper via ISRP using Form 3809, Miscellaneous Adjustment Voucher.

  5. The Bypass Indicator field is a mandatory field. Refer to IRM 21.5.8.4, IDRS Guidelines for Credit Transfers, for specific guidelines for credit transfers and use the table below to determine what Bypass Indicator to use:

    Note:

    When transferring a payment to a settled module, use bypass indicator "1" to prevent UPC 305.

    Situation
    (Credit portion of transfer Only)
    Bypass Indicator "0" Bypass Indicator "1" TC 570
    Credit transfer and the overpayment should not refund

    Exception:

    IMF only TC 760

    Yes No



    Yes
    Yes
    Credit transfer and the overpayment should refund No Yes No
    Credit transfer amount is less than the debit module balance Yes No No
    Credit transfer full pays the module Yes No No
    Credit transfer to module with no TC 150

    Exception:

    BMF only
    Status 06 and TC 594/599 posted,
    Status 06 and other TC 59X posted.

    Yes

    Yes

    No
    No

    No

    Yes
    No

    No

    No
    Credit transfer to correct payment date. Refer to IRM 21.5.8.4.2, Determining Correct Credit Transfer Format, for signature requirements when correcting payment dates. Yes No Yes

  6. Use the table below to determine when a TC 570 is necessary for the Debit portion:

    Situation
    (Debit portion of transfer only)
    Bypass Indicator TC 570
    Prevent refund or offset of any remaining credit after transfer N/A Yes
    To suppress CP 260, Unallowable Items IO - Income Earned in U.S. on Business, Notice N/A Yes

    Note:

    Do not freeze credit without a valid reason. The tax examiner inputting the TC 570 must ensure the freeze is released when applicable.

    Reminder:

    TC 570 must be input with the credit transfer to hold the credit. A TC 570 input as a separate transaction with CC FRM77 will not prevent refund or offset. When the debit portion of a credit transfer has a remaining credit balance and should not refund or offset, and if using the Integrated Automation Technologies (IAT) Credit Transfer Tool to transfer the credit, select the option "Debit Freeze" and "Override ALL ADD34 with ADD24" listed under the "Post All Credits With Section." Selecting these options generates a TC 570 on the debit side of the transfer preventing the credit from refund or offset.

  7. Form 8758, Excess Collections File Addition - Used to transfer non-revenue receipts to Excess Collections.

  8. Form 8765, IDRS Control File Credit Application - Used to request a transfer from Excess Collections to a taxpayer's account.

  9. See IRM 3.17.220, Excess Collections File, for additional information on the preparation and use of these forms.

Refunds (Erroneous, Canceled or Undeliverable)

  1. Erroneous Refunds - Unpostable examiners may detect erroneous refunds. These refunds can be found on either the credit or debit side of the transfer.

  2. The following situations may cause or create an erroneous refund (This list is not all inclusive):

    • Misapplied Payments - A payment applied to the wrong Taxpayer Identification Number (TIN). The misapplied payment overpays the account, causing an erroneous refund.

    • A taxpayer's designated payment posts to the correct TIN but the wrong type of tax or tax year.

    • A credit refund of any type if the taxpayer is not entitled.

    • Return of court ordered restitution.

    • An incorrect tax assessment causing an incorrect refund.

    • An incorrect tax adjustment causing an incorrect refund.

    • Two taxpayers file refund returns, using the same TIN, and the refund goes to the wrong taxpayer.

    • A taxpayer fraudulently or by mistake, receives refunds from more than one TIN for the same tax period.

    • A taxpayer receives both a manual (TC 840) and a computer generated (TC 846) refund for the same overpayment.

    • A taxpayer files a claim on a lost check, receives a replacement check, finds the original check and cashes both.

    • Incorrectly computed restricted interest.

    • A Direct Deposit is applied to the wrong person's bank account due to IRS error. (Owner of account may or may not be known.)

    • Improper release of the TC 700 (false credit) "-U" Freeze. See Document 6209, Section 8A, http://serp.enterprise.irs.gov/databases/irm.dr/current/6209/section-8a-2-7.html for a complete description of TC 700.

    • Refund Statute Barred Refunds.

  3. If an erroneous refund is found to be refunding in the current or future cycle and a refund deletion request has not been made, the unpostable tax examiner needs to initiate the refund deletion request.

    1. The most likely UPCs are 313, 316 and 325.

    2. Most of these unpostable documents will be the Debit side of the Doc Codes 24, 48, or 58 that did not post because the credit refunded or offset to another module.

  4. CC NOREF is used to intercept erroneous refunds. See IRM 2.4.37, Command Code NOREF Overview.

  5. If the credit side of the transfer has posted, and an erroneous refund is in the process of being issued:

    1. Contact Notice Review to cancel refund and any necessary notices and allow debit to post.

    2. Correct the unpostable to debit the module where the credit posted.

    3. Advise the originator that the transfer was reversed and explain why.

  6. If the credit is not frozen from refunding, research IDRS each cycle until the debit posts to intercept any generated refund.

  7. Ensure the transaction is being directed to the correct Master File, MFT, and Taxpayer.

    1. If the transaction should have posted to a different Master File, release using URC 8 attach all research and route to Rejects.

    2. If unable to determine where the original 840 or 846 posted, route to the Refund Inquiry function for assistance, see IRM 21.4, Refund Inquiries. Forward a print of CC UPRES to Refund Inquiry. Place the case in suspense status and enter remarks explaining why the case is in suspense. Add a History item to IDRS.

  8. If the credit part of the transfer has posted and refunded:

    1. Reverse the credit using URC 6 or 8.

    2. Notify the originator noting "Erroneous Refund."

  9. If unpostable is TC 842 (BMF) and the refund is in the process of being issued:

    1. Contact Notice Review to notify the Disbursing Campus to cancel the refund.

    2. URC 8 and request Rejects to renumber the unpostable as a TC 841.

  10. If the module is in a TC 740 freeze status, do not attempt to update the account; it will send another refund.

  11. Canceled or Undeliverable Refund (TC 841 or 740) - The Unpostable function will attempt to correct all unposted TCs 740 or 841 prior to sending to Refund Inquiry in Accounts Management.

  12. If unable to resolve, route to the Refund Inquiry function for assistance, see IRM 21.4.3, Returned Refunds/Releases:

    1. Forward a print of CC UPRES to Refund Inquiry Accounts Management.

    2. Place the case in "suspense" status and enter remarks as to why the case is in suspense.

    3. Add "History" item via IDRS.

  13. The Refund Inquiry function will research and enter the correct information on UPCAS Z.

  14. The Unpostable function will close the case within five workdays after receiving the correct information.

  15. If the Unpostable TC 740/841 is a money discrepancy taking the following action:

    1. Forward a print of CC UPRES and a transcript of the module to the Accounting function.

    2. Close using URC 1 Nullify Area Code 41.

    3. Add a "History" item to IDRS.

  16. Excess Collections, Dishonored Checks and Unidentified Remittances - This segment contains instructions on how to correct unpostable conditions involving Excess Collections, Dishonored Checks or Unidentified Remittance if the corrective action can be identified. This involves various UPCs such as 313 and 316 involving the correction of credit modules.

    1. Complete all research on the case.

    2. If research helps determine the corrective action (i.e., corrective transaction code, correct date, etc.), correct the item(s) and close with URC 6.

    3. If the credit amount is incorrect or unavailable for transfer, URC 8 to Rejects.

Category Code L7 (Credit Transfers and Bad Checks)

  1. Unpostables receive unposted credit transfers as workable inventory and must input credit transfers to correct an unpostable transaction. See IRM 21.5.8, Credit Transfers, for additional information, research instructions and procedures to input a credit transfer.

  2. Taxpayer credits (transactions) can post or unpost:

    • To the wrong tax period

    • As the wrong transaction code

    • To the wrong Master File

    • To the wrong taxpayer

  3. Credit transfers are input to move transactions to the correct tax account module. When they are incorrectly transferred, they will unpost in Category Code L7. Research of other EIN's may be needed to locate payment.

  4. Unpostables in the L7 category are considered high priority work because they can cause erroneous credits and refunds. Deadlines for stopping erroneous refunds must be met.

  5. When correcting an unpostable credit transfer or inputting a transfer, follow the accounting equation (debits must equal credits).

  6. Erroneous credits, which sometimes result in erroneous refunds, occur when the debit side of a transfer is unpostable and the credit side posts.

  7. If the debit side cannot post to the module it is addressing, the credit side cannot remain posted. To avoid this situation, the unpostable debit is posted to the same module that the credit posted to. This action reverses the credit transfer. One transaction (the debit) is canceling out or reversing the other (the credit).

  8. When reversing a credit transfer, the transaction code and date of the unpostable transaction must match the posted side or additional unpostables may generate causing a repeat situation.

  9. Document codes unpost in Category L7 in the following order:

    • 24

    • 34

    • 45

    • 48

    • 58

    • 87

  10. The debit and credit sides of Doc Codes 24, 48, and 58 carry a separate Document Locator Number (DLN). In addition, the debit and the credit post separately. Therefore, it is possible for the debit to unpost and the credit to post creating an erroneous credit and possible erroneous refund.

  11. Since the debit and credit are separate transactions, always check both sides to ensure:

    1. Both the debit and the credit are unpostable, determine if both sides can be corrected. If both sides can be corrected, release using the appropriate Unpostable Resolution Codes (URCs). If both sides cannot be corrected, release both sides using URC 8 to wash the debit and credit. Notify the originator.

    2. The credit will not release an erroneous refund.

  12. Doc Code 24 - When a secondary transaction code (other than 570) is needed or when transferring credits between Master Files, use Doc Code 24.

    Note:

    Do not use a Doc Code 24 for transfers that can be input with Doc Code 34.

  13. Doc Code 34 - transfers credits between modules within a Master File:

    1. The Doc Code 34 input format allows Tax Examiners (TE's) to move up to four credits having no secondary TC other than TC 570.

    2. Input Doc Code 34 via IDRS using CC ADD34, ADC34, or FRM34.

    3. Both the debit and the credit side of the transfer carry the same DLN and only one document generates.

    4. The debit must post for the credit to post.

  14. Advantages to using the Doc Code 34 format include:

    1. It enables TE’s to input up to four transaction codes.

    2. Erroneous refunds are seldom associated with Doc Code 34 since the credit does not post until one week after the debit has posted.

    3. If the debit unposted because the transaction date is incorrect, the unpostable can be resolved using URC 6.

    4. If the unpostable debit side cannot post, or is a duplicate of a prior transfer, the unpostable can be resolved using URC D to cancel the DLN.

  15. Doc Code 48 - transfers the following actions:

    • An overpayment credit elect

    • A refund repayment

    • A substantiated credit allowance

    • A withholding credit

    Note:

    A secondary TC may be used. Doc Code 48 may be input via IDRS using CC ADD48, ADC48, or DRT48 or on paper using Form 3809, Miscellaneous Adjustment Voucher, via ISRP. The Doc Code 48 format is like the Doc Code 24 format.

  16. Doc Code 58 - transfers special accounts. The compatible transaction codes are listed below.

    • TC 280

    • TC 360

    • TC 570

    • TC 660

    • TC 681

    • TC 690

    • TC 700

    • TC 710

    • TC 730

    • TC 820

    • TC 824

    • TC 850

    Note:

    The respective reversal codes are included.

  17. Doc Code 87 - reverses a payment submitted by check that the bank did not honor.

    Example:

    A posted credit TC 660 is reversed by a TC 661 indicating a dishonored check.

Category Codes Y1 and Y2 (ISRP and Payments)

  1. This subsection contains information for Category Y1 and Y2 unpostables.

  2. Category Y1 Criteria - consists of all current year transaction code (TC) 610 transactions (payment with return) that are not Document Codes (Doc Codes) 24, 34, 45, 48, 58 or 87.

    1. Payments processed via Integrated Submission and Remittance Processing (ISRP) or Lockbox banks will contain a Doc Code 70 or 76.

    2. An Input System Source Code of "R" will be present (ISRP Input Record). This code is in the block header data for With-remittance ISRP records.

    3. All BMF ISRP TC 150 transactions with an Unpostable Code other than 399 and the ISRP Return Indicator is "2" (BMF returns with an ISRP remittance).

  3. Category Code Y2 Criteria - consists of prior year ISRP TC 610 and/or TC 150 transactions.

    1. ISRP TC 610 and/or TC 150 transactions with an unpostable classification code of "Corrected" or "Reclassified" (Repeats).

    2. "Looping" Conditions - If the Unpostable is UPC 399, establish or update the account prior to closing the unpostable.

    Note:

    The TC 150 must post in the same cycle or subsequent cycle of the TC 610 to prevent erroneous notices.

Taxpayer Delinquent Investigation (TDI) and Notice Delay Information

  1. Erroneous TDIs - Erroneous TDIs can generate when:

    1. A TDI satisfying transaction (TC 150, 474, 590, 591, 593, 594, 595, 596, 597, 598 or ISRP 610) is unpostable and the transaction is nullified or not posted to master file within 45 days.

    2. a TDI satisfying transaction attempted to post to the wrong module (MFT and/or tax period incorrect) or to the wrong account (TIN is incorrect).

  2. When nullifying (URC 1 or 8), a TC 150 or TC 610 and the TC 150 will not be re-input to the same tax module within six weeks after the return due date (RDD). Input a TC 599 with closing code 017 or 018 to the tax period where the TC 150 will post unless otherwise directed.

  3. When a TDI satisfying transaction other than a TC 150 or TC 610 attempts to post to the wrong tax module or account and the unpostable will not be corrected within six weeks after the RDD, expedite the resolution by the end of the next week.

  4. To prevent erroneous TDIs, input a TC 599 with the appropriate closing code if the TC 150 cannot be posted in time to stop the TDI.

    1. Use Closing Code "017" if the return is being processed BEFORE the Program Completion Date (PCD).

    2. Use Closing Code "018" if the return is being processed AFTER the PCD.

  5. All Unpostables requiring the input of a TC 59X, should be input through IDRS:

    1. Use CC FRM49

    2. Use CC TDINQ to locate any unpostable TC 59X

  6. Do not change posted entity data based solely on the information found on the unpostable TC 59X.

  7. Notice Delay - CC STAUP and TC 470 with no closing code - it is not necessary to delay IDRS notice issuance on unpostable modules because:

    • Notice issuance does not start until the return (TC 150) posts; therefore, it is not necessary to input CC STAUP or TC 470.

    • All IDRS notice issuance is automatically suspended when an unpostable record (other than TC 150) is shown on IDRS for the same module.

      Note:

      This unpostable notice freeze is released when the unpostable condition is corrected. The type of notice issued is determined by the status of the module when the unpostable is corrected.

  8. Delay IDRS Notice Output - If it is necessary to input CC STAUP or TC 470 to delay an IDRS notice output, use the following:

    1. Input STAUP (not to exceed 8 cycles), the same cycle the unpostable record is corrected if the unpostable record was input to the wrong Master File (except for status 60) and TC 470 or CC STAUP are not already on the correct module. Notify Notice/Output Review to pull the first notice after inputting CC STAUP. For other than the first notice, notify Compliance Services Collection Operation (CSCO).

    2. Input CC STAUP (not to exceed 3 cycles), the same cycle the unpostable record is corrected if the unpostable was input to the wrong TIN, name control, and/or tax period, and TC 470 or CC STAUP is not already on the correct module, or an CC STAUP notice freeze is about to expire.

  9. Payments Only - If the unpostable case has not been resolved seven cycles after receipt, review CC TXMOD, check for a prior CC STAUP or TC 470, a posted TC 150 and/or a balance due.

    1. If a TC 150 is posted and is in balance due status but no CC STAUP or TC 470 is present, input CC STAUP (not to exceed 8 cycles) to delay notice issuance until the unpostable payment can be corrected and posted.

    2. If the unpostable module is not on IDRS ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ or in TDA status (22, 53, 60, or 72), CC STAUP cannot be input. Input TC 470 to delay notice issuance; or use CC ACTON to establish the module on IDRS and then input STAUP (not to exceed 8 cycles). Notify Notice/Output Review to pull the first notice after the input of CC STAUP or TC 470. For other than the first notice, notify Compliance Services Collection Operation (CSCO).

  10. CC STAUP or TC 470 Input - When inputting CC STAUP or TC 470, the number of cycles the IDRS notices is delayed should be kept at the minimum necessary. Excessive cycle delays can result in unnecessary penalty and interest accruals when the unpostable credit does not reduce the balance to zero.

    1. CC STAUP generates suspense status 48 and freezes notice activity for up to 15 cycles and specifies the next notice to be issued. Status 48 will be released at the end of this specified suspense period. STAUP cannot be used to delay Master File first notices.

    2. TC 470 with no closing code suspends IDRS notices and/or TDA's on a module for up to 15 cycles. TC 470 may be input to tax modules in IDRS status 19 (if RDD is reached), 10, 21, 56, and 58.

    3. See the TC 470 Analysis Chart in Document 6209, http://serp.enterprise.irs.gov/databases/irm.dr/current/6209/section-8a-2-4.html to determine the IDRS status after input of the TC 470. The next notice will be issued after the TC 470 is either released or the number of cycles has expired. TC 470 should not be used to delay Master File first notices because when the return posts, the first notice is issued.

  11. Transferring Cases - Cases transferred out of Unpostable's inventory must have at least four weeks remaining on the notice delay transaction. If not, input a new STAUP or TC 470. Indicate on the routing slip the new CC STAUP or TC 470 input and the number of cycles the notice was delayed.

  12. TC 470 or CC STAUP Already on Module - If a TC 470 or CC STAUP is already on the module and will not expire before completion of the unpostable action, Do not re-input or update CC STAUP or TC 470.

Pending Transaction Identification Codes

  1. Unpostables are identified on IDRS by pending transaction identification codes. They indicate the status of the posting of the transaction on IDRS. The table below provides a description of the pending transaction codes.

    Pending Transaction Code Description
    AP Pending tax module transaction prior to PN status. Reflected through the day of input until tapes are updated each evening or until input is released by Quality Review (if reviewed). The transaction does not yet have a true DLN. It reflects only the sequence number of input to a specific module (e.g., first transaction to an account on a given date would be 000001). While a transaction is AP, it can be voided by input of CC TERUP.
    CU Corrected Unpostable - Unpostable has been corrected with URC 0, 5, or 6. Specific correction is not indicated (neither change nor code), but both can be determined by researching the closed unpostable register or CC UPTIN.
    DC Corrected Nullified Unpostable - The cycle reflected indicates the week in which the case was resolved by the Reject function. The action taken is not shown nor is the record of these closures maintained by the Unpostable Unit.
    DI A delinquent or entity transaction which appears on IDRS transaction only. Does not post to the master file.
    DN A transaction deleted by IDRS daily TIF batch processing. Unpostable records should be checked only in instances when the TC has not posted.
    DP Deleted payment or a TC that has been deleted by CC DELET.
    DQ Deleted by Quality Review or CC TERUP.
    DR Retained for research.
    DU A transaction deleted from the Unpostable file.
    DW A transaction deleted via optional age routine in the weekend IDRS computer batch processing (weekly updates).
    EP Pending entity module transactions prior to PN status. The DLN will be incomplete and may be reviewed by Quality Review.
    ERS An ERS transaction appended to the entity is identified as "ERS" when displayed with a tax module. Limited to TCs 903 and 904.
    NU A nullified unpostable transaction to be resolved by service center reject processing.
    PN A pending transaction that passed all IDRS validity checks and has a complete DLN. All NMF transactions posted after establishment of the module remain as PN.
    RJ A reject transaction. All reject transactions are appended to the entity. They are displayed on the tax module if the MFT, plan number and tax period are for the displayed tax module.
    RS A resequenced transaction extracted from the resequencing file at MCC. Includes all TCs 904 when first appended. Account resequences take 2 cycles to post; however, resequencing can delay posting from 1 to 11 weeks, depending on the master file. If the resequencing fails, the account will return to its original condition in the 3 cycles.
    TP A payment received in the service center input to IDRS from the RPS with the cycle of input. It will not be included on a master file transaction tape until passing all validity and consistency checks and updated to PN status with the expected MCC posting cycle.
    Unnn An open unpostable transaction (nnn = the numeric unpostable code).

Cycling Transactions

  1. General - A transaction frequently requires a related transaction to post first. Most transactions require the establishment of an account or tax module as a prerequisite. Many unpostables result from improper cycling. All document code 47 (Exam) and most document code 54 (DP) adjustment transactions require a return be posted. Reversal transactions require the related original transaction to be present. After all transactions have posted, new status and freeze conditions are set (released or changed); and notices, Taxpayer Delinquent Accounts (TDA's) and refunds etc. are issued; the length of time needed to post a transaction varies.

  2. Background - The posting sequence for all Master Files is from lowest numbered Transaction Code (TC) to the highest numbered TC.

    Caution:

    TC 400 posts last on all Master Files except for BMF. In BMF, TC 150 will always post last.

    1. Computer analysis of the transaction (to change Master File status, module balance, filing requirement, to freeze or release a freeze, or to set, release or change an indicator) is made after all transactions are posted.

    2. Computer analysis for the issuance of notices, Taxpayer Delinquent Accounts (TDA's) is made after all transactions are posted.

    3. Computer analysis for the posting of a transaction based on the presence of prerequisite transactions, status codes, condition codes, FR and module balance, is made when the transaction attempts to post.

  3. Master File Resequencing - Resequencing can delay posting from one to eleven weeks (depending on Master File).

    1. Resequencing can be identified on IDRS by the presence of "RS" transactions (if account is on IDRS).

    2. Account resequences (TC 011, 013, 040, 041) take two additional cycles to post. If the resequencing fails, the account will return to its original condition in the third cycle.

    3. Certain transactions such as merging, account number changes, and credit offsets require account resequencing at the Master File.

    4. Form 706 documents with a valid SSN will resequence for 3 cycles. The ISRP TC 610 for the related 706 will also resequence for 3 weeks if an account has not been established (TC 150) on the BMF when it attempts to post.

    5. Early filed returns with remittances will resequence until the RDD.

    6. Balance due e-filed returns will resequence until the 23C date is greater than RDD plus 21 days or a payment posts that reduces the debit balance to zero or credit.

      Exception:

      MFT 05 will resequence until cycle 22 of the current year if the balance due is outside the limits of small balance write-offs.

  4. Transaction Posting Time - Transaction posting time depends on the input method as follows:

    1. Corrected unpostable transactions (URC A, 0, or 6) will be transmitted to Master File in the next cycle.

    2. IDRS transactions, excluding Data Processing (DP) Accounts Management held up for review, will be transmitted to its Master File on the same schedule (next cycle).

    3. Transactions input through ISRP are on a regular or expedite cycle.

    4. Submission Processing Campus functions causing unpostables through errors should be alerted so corrective measures can be taken. Improper cycling delays posting and consequently delays refunds and billing.

    5. For payments input to the wrong Master File (except if status 60), input IDRS CC STAUP for 8 weeks if a TC 470 is not already on the correct module. If the account is in Status 60 (Installment agreement), contact Compliance Services Collection Operation (CSCO) for resolution. Notify Notice Review to pull first notice after input of the STAUP or TC 470. For other than first notice, notify CSCO.

    6. Unpostable cases closed with URC 8 will not appear on the Reject Register or ERS until the next GUF weekly update.

  5. Rules for Cycling - Cycle transaction if:

    1. The prerequisite transaction has a higher transaction code.

    2. The prerequisite transaction is needed to change the status, filing requirements or balance, to freeze or release a freeze, or to set, change or remove an indicator.

    3. Cycling should be calculated by using the current MCC cycle plus the number of weeks it will take to post to Master File.

      Caution:

      When cycling transactions and entering the number of cycles (cycle delay code), consider the day of the week of input in relation to the day the SC updates to MCC. If the transaction is being input close to the end of the weekly posting cycle, an additional cycle may be necessary for the transaction to avoid repeat Unpostables.

  6. Do not cycle transactions if:

    1. Posting sequence isn't necessary.

    2. Prerequisite transaction will post first anyway.

Posting Delay Codes (PDCs)

  1. Tax examiners can cycle transactions on IDRS with a Posting Delay Code (PDC).

  2. The following IDRS command codes (CC) have the posting delay capability:

    • DP Adjustment CC ADJ54 (Doc Code 54); CC AMCLSE (Doc Code 47)

    • Entity Change CC's INCHG, BNCHG, (except EPMF) and EOCHG (Doc Codes 50, 53, 63, 80, and 81)

  3. Pre-journalized Credit Transfers - Pre-journalized Credit Transfer with command codes DRT24 and DRT48 (Doc Codes 24 and 48):

    1. The PDC can be specified for the debit and the credit side.

    2. This should be used for situations where the debit and credit must have different posting cycles; or delaying the debit to cycle the credit is inappropriate.

  4. Dual Debit/Credit Transfers - Dual Debit/Credit Transfer CC FRM34 (Doc Code 34)

    1. The PDC is entered only for the debit transaction.

    2. The credit transaction is not created until the debit posts to the master file; a PDC is not necessary.

  5. Miscellaneous Transactions- Miscellaneous Transactions CC FRM77 (Doc Codes 77 and 78).

    1. The PDC will not be available with the batch input program for Miscellaneous Transactions (CC FRM77/FRM7A) until the input screen is redesigned. See IRM 2.4.19, Command Codes REQ77, FRM77 and FRM7A, for additional information.

  6. General Instructions - Tax examiners must input a PDC with transactions to be cycled.

    1. Transactions can be delayed from one (1) cycle up to a maximum of six (6) cycles.

    2. The posting of these transactions to the master file will be deferred until the indicated number of posting cycles has passed.

  7. The PDC will not post with the transaction or be shown with the IDRS pending transaction. The projected MCC posting cycle on the IDRS "PN" (status pending) transaction will be extended to account for any PDC impact on the transaction.

Frivolous Returns and Claims

  1. A frivolous argument expresses dissatisfaction with the substance, form, or administration of the tax laws and attempts to improperly avoid or reduce tax liabilities or to increase refunds by frivolous means. Recognized frivolous arguments made by businesses include, but are not limited to, the examples in IRM 25.25.10-1, Frivolous Arguments.

    Note:

    Caution must be taken to ensure returns having only zeros, no entries, are blank or indicate "None," "Not Liable," etc., and meet the frivolous criteria are reviewed by Exam.

  2. Review the return to determine if it appears to be a frivolous return.

    If... Then...
    The return meets any of the conditions indicated in IRM 25.25.10-1, Frivolous Arguments.

    Caution:

    If the return shows Action Code 331, a CCC "X," and has a Form 4227, Intra-SC Reject or Routing Slip, attached with the remarks, "Refer to Exam FRP for audit after processing," continue to the next procedure.

    Remove the return from the batch and place the return in the locally designated basket for Examination, Frivolous Return Processing (FRP) for review. IRM 25.25.10.2.1, Campus FRP Coordinators, requires Examination to expedite the return and decide if it qualifies as a frivolous return within two (2) business days. If a determination is not made within the allowed time frame, the Examination examiner will edit Action Code 331 in the lower left margin of Form 8752, Required Payment or Refund Under Section 7519, preceded with the letters "AC."
    Examination selected the return as frivolous,

    Example:

    Indicated by an Action Code 331, a CCC "X," and a Form 4227, Intra-SC Reject or Routing Slip, with the remarks, "Refer to Exam FRP for audit after processing," but sends the return for processing.

    Continue processing the return using procedures. Do not circle or void the Action Code or CCC "X" indicating a frivolous return.

Taxpayer Address Unavailable

  1. If the street address is not available on the document or return, or through IDRS research using CCs FINDS/FINDE, NAMES/NAMEE, NAMEI/NAMEB, ENMOD and INOLE, request the prior year return to research for the taxpayers last known address. Utilize CC TRDBV to view prior year return addresses and EUP for e-filed returns before requesting the paper return.

  2. Never change a taxpayer's address to a Campus address.

Unpostable Address Change

  1. Use the instructions provided in the table below to determine when to change the address on a signed current year return that has unposted:

    IF AND THEN
    Non pre-addressed return A clear and concise unsolicited statement/correspondence or the address box is checked on a current tax year return:
    1. Signed by the taxpayer or an authorized representative per CC CFINK.

    2. The taxpayer's full name or name of the Entity is present.

    3. The EIN is present.

    Input TC 014 using CC ENREQ.
    Pre-addressed label Address change indicated by taxpayer, Input TC 014 using CC ENREQ.

  2. Do not update the address on prior year returns if the address on the account is different, unless the return is a signed, Final return for which the taxpayer has requested an address change.

  3. There are two types of international mailing address:

    • U.S. Possession

    • Foreign Address (address outside the 50 United States, District of Columbia or any of U.S. Possession)

  4. U.S. Possession Address include:

    • Street Address

    • City/U.S. Possession

    • ZIP Code

  5. U.S. Possession Addresses must be processed with a valid two-character state abbreviation:

    • VI - Virgin Islands

    • PR - Puerto Rico

    • AS - American Samoa

    • GU - Guam

    • MP - Commonwealth of Northern Mariana Islands

    • PW - Palau Islands

      Note:

      For ZIP Codes see Exhibit 3.21.3-6, U.S. Territory Zip Codes.

  6. A foreign address is any address that is not:

    • One of the 50 states

    • The District of Columbia

    • Any of the American possessions

    Foreign Address Changes - A foreign address change cannot be made by ISRP from the return.

  7. When a foreign address change is indicated, input an entity change with TC 014 with the changed information, plus any unchanged information to make a complete address. See the Subsection on Foreign Mailing and Location Addresses (other than APO, FPO, MP, FM, MH, PW, PR, GU, AS, and VI) found in IRM 3.13.2, BMF Account Numbers.

  8. Returns with address changes in the following American possessions can be input with the return:

    • American Samoa

    • Federated States of Micronesia

    • Guam

    • Marshall Islands

    • Palau Islands

    • Mariana Islands

    • Puerto Rico

    • US Virgin Islands

    Note:

    For American possessions address changes see the Subsection on Domestic Foreign addresses found in IRM 3.13.2, BMF Account Numbers.

  9. Army Post Office (APO), Fleet Post Office (FPO), or Diplomatic Post Office (DPO) Addresses - For APO, FPO, DPO addresses see the Subsection on Domestic Foreign addresses found in IRM 3.13.2, BMF Account Numbers.

Criminal Investigation (CI) Criteria

  1. If any of these conditions are present, hold unpostable processing. Set the case aside for the CI-Questionable Refund Detection Team (QRDT) function.

    • An unpostable record that is assigned to Unpostables, Entity Unpostables or Examination that falls under CI criteria, should be reassigned and worked by CI.

    • If the unpostable code is 309 and the transaction code is other than 91X, and the correct tax module (tax period) was established by either a TC 914 or a TC 916, transfer the case to Cl.

  2. Refer to CI for review of any return or document if the taxpayer:

    • Contests or challenges, for any reason, the filing of a tax return or the paying of tax.

    • Scratches out or alters in any manner the jurat (penalty of perjury statement).

    Note:

    CI will be responsible for reassigning and forwarding any cases to Examination that they determine to be frivolous.

  3. If the document is sent to CI or Examination for the above reasons by Code and Edit, DO NOT forward again. Continue with regular unpostable resolution procedures.

Criminal Investigation, Statute, and Insolvency Issues

  1. If an assigned record is determined to have Criminal Investigation, Statute or Insolvency (bankruptcy) issues, the case should be processed in accordance with the following categories:

    • Criminal Investigation - A1

    • Statute - C1, C2, or C3

    • Bankruptcy - Z1 or Z2

  2. Document 47 or 54 exception: If URC 2 (void) is used and the transaction is remade by a prompt/quick assessment (TC 370) due to a Statute issue, the transaction should not repeat as a Statute unpostable.

Non-Return Civil Penalty Cases

  1. The term Non-Return Related Civil Penalties refers to civil penalties not assessed in a return tax module using the tax return Master File Tax (MFT) Codes. The Non-Return Related Civil Penalties are assessed on the Business Master File in the regular taxpayer account using a unique Civil Penalty MFT Code (MFT 13).

  2. See IRM 20.1.7.7, Creating Entities or Name Lines for Non-Return Civil Penalty Cases, for additional details as needed.

Electronic Federal Tax Payment System (EFTPS) and Credit Card/Direct Debit Payments

  1. All EFTPS Operations are located at the Ogden Submission Processing Campus.

  2. EFTPS will retain information online for current year plus 4 previous years.

  3. The EFTPS DLN is a unique 15-digit number assigned by the financial agent and is researched via IDRS Command Code EFTPS. See IRM 2.3.70, IDRS Terminal Responses - Command Code EFTPS, for additional information.

  4. The IDRS Command Code EFTPS is not restricted. Command Code EFTPS may be used with any of the following three definers:

    DEFINER INPUT FORMAT DESCRIPTION
    E EFTPSEnnnnnnnnnnnnnnn Researches general information using the EFT number.
    R EFTPSRnnnnnnnnnnnnnnnnnn yyyy Researches the reference number and payment year to locate the EFTPS.
    T EFTPSTnnnnnnnnn mmddyyyy $$$$$$$$$$$$$$ (Decimal must be entered, and no commas) Researches the TIN, payment date, and money amount to locate the EFT number or reference number.

  5. Electronic Funds Transfer (EFT) Number - The financial agent assigns a 15 - digit EFT number. The EFT number is a unique identifier and is used to research payments on the master file and IDRS. Do not use the Document Locator Number (DLN) to perform research on EFTPS transactions. See IRM 3.17.277.5.3, EFT Number for additional information on the configuration of the EFT number.

  6. Research CC EFTPST to identify if the payments were made by credit card. Credit card payments will have a "6" in the 4th position of the "EFT-TRACE-NUM" field.

  7. If attempting to locate a missing payment and the account contains two unreversed current year payments for the exact amount(s) (Direct Debit or Credit Card payment and Lockbox) and the account is overpaid by this amount, URC 0 allowing the taxpayer's refund.

    Note:

    Ensure at least two cycles pass to allow for the posting of any reversals from the taxpayer's bank. DO NOT refund the payment if a reversal is pending.

  8. If the total amount of the credits does not exceed the balance due of the return, then take necessary action to allow both payments to post.

  9. If you determine both payments were from Credit Cards, contact the EFTPS Credit Card Coordinator for resolution unless specific procedures direct otherwise in IRM 3.12.279.48.1, EFTPS Unpostable Payments (OSPC).

  10. If the unreversed excess credit(s) in the current tax module has a prior year in the TRANS-DATE field:

    1. Research IDRS using CC TRDBV for the Form Payment Record of the prior year electronic tax return.

    2. Verify the payments were received. If the tax payment amount is equal to the amount of the overpayment, correct the module. Any legitimate overpayments should be refunded to the taxpayer.

  11. If there is a single, unreversed, credit and the amount of withholding (TC 806) will generate a refund and the taxpayer indicates the credit does not belong to them, contact the EFTPS Coordinator.

  12. Unpostables should exhaust every attempt to correctly identify the taxpayer, including following the specific guidance in IRM 3.12.279.48.1, EFTPS Unpostable Payments (OSPC), for contacting Accounting for taxpayer contact information, before coordinating the EFTPS unpostable with the Entity Unpostable Function.

  13. EFTPS and RS-PCC processes unidentified remittances. If EFTPS cannot locate the correct taxpayer, the payment will unpost with EIN 00-0000001.

  14. If the EIN is 30-0000000 with any name control including UNKN, the payment should be sent to Unidentified. Close with Unpostable Resolution Code (URC) 8 to Rejects and request Rejects forward the payment to Unidentified.

EFTPS Unpostable Payments (OSPC)

  1. EFTPS unpostables are worked according to the following instructions contained within this subsection. All unpostable codes not listed will be worked according to the specific unpostable code instructions.

  2. Research the taxpayer account for a payment and/or date pattern to determine if the payment belongs to the taxpayer. If the payment belongs to the taxpayer, post with taxpayer’s intent as appropriate.

  3. If the second digit of the Electronic Funds Transfer (EFT) number is a "2" (ACH debit), assume that the payment is addressing the correct EIN.

  4. If the payment has a Designated Payment Code (DPC) of 64 (Designated IRC 965 transition tax payment), additional research is required to determine if the payment is meant for an IRC 965 installment or if it is a misapplied payment meant for a different module requiring Rejects to remove the DPC. See IRM 3.12.279.74, UPC 309 RC 1 Tax Period/MFT Mismatch for more information.

  5. Do not send these cases to Accounting if the EIN is established on master file:

    Exception:

    If the second number is a 2 and the third number is an 8 and the payment is addressing MFT 05.

    1. UPC 303 - If the second digit of the EFT number is a 2 (ACH debit), assume that the payment is addressing the correct EIN and input URC A. For UPC 303 EFTPS payments with EIN 00-0000001 or 30-0000000, URC 8 to Rejects. Request Rejects forward the payment to Unidentified. See IRM 3.12.279.57, UPC 303 RC 1 Name Control Mismatch, for additional procedures for resolving UPC 303.

    2. UPC 305 - Do not send these cases to Accounting for verification. These payments have already passed the UPC 301 and 303 checks.
      If the payment is a TC 670 and the taxpayer has no modules with balance due and the payment is in-line with the payment pattern, treat the payment like a quarterly payment and post per the date. See IRM 3.12.279.62, UPC 305 RC 1 Missing or Excess Credit Discrepancy and IRM 3.12.279.63, UPC 305 RC 2 and RC 3, for additional procedures for resolving UPC 305.
      If the payment is a TC 650 or 660 and is addressing a debit module and is in-line with a payment pattern or matches a previous notice release using URC 0 otherwise release URC 6 and post per date. For UPC 305 EFTPS payments with EIN 00-0000001 or 30-0000000, URC 8 to Rejects. Request Rejects forward the payment to Unidentified.

      Exception:

      If the payment is addressing MFT 05 and the payment is out of line with the payment history. These payments can be sent to Accounting for verification, all other payments must be posted. Follow normal procedures for posting payments. If a payment is out of line and there are no modules with balance due, URC 0 to force post the payment.

    3. UPC 313 - If the payment is a TC 694 and the amount of the payment is not $43.00, $89.00, $107.00 or $225.00 and the amount of the payment is in-line with the taxpayer's payment history, change the TC to a 650, 660, or 670 as appropriate. For UPC 313 EFTPS payments with EIN 00-0000001 or 30-0000000, URC 8 to Rejects. Request Rejects forward the payment to Unidentified. See IRM 3.12.279.82.1, UPC 313 RC 1 Resolution, for additional procedures for resolving UPC 313.

    4. UPC 316 - If both the credit and the credit reversal are unpostable, both must be posted. Do not wash the credits. If the unpostable is a debit, find the credit with the exact date and money amount and post the debit to the posted credit. Do not change the date. For UPC 316 EFTPS payments with EIN 00-0000001 or 30-0000000, URC 8 to Rejects. Request Rejects forward the payment to Unidentified. See IRM 3.12.279.91.1, UPC 316 RC 1 Resolution, for additional procedures for resolving UPC 316.

      Note:

      For UPC 313 and 316, if the unpostable is a Federal Tax Deposit debit transaction (TC 651/661) and the money amount and the TC date match the Federal Tax Deposit credit amount which rolled into the Federal Tax Deposit module 01/000000, then input a credit transfer to move the credit back to the original module, release using the appropriate URC and cycle as necessary.

    5. UPC 329 - Resolve using instructions in IRM 3.12.279.126 through IRM 3.12.279.133. For UPC 329 EFTPS payments with EIN 00-0000001 or 30-0000000, URC 8 to Rejects. Request Rejects forward the payment to Unidentified.

    6. UPC 341 - If the filing requirement and name control match the information of the resequenced EIN, post the payment to the resequenced EIN. If the name control does not match or the resequenced EIN is not established, coordinate with Entity Unpostables. If it appears the payment does not belong to the taxpayer after research, send a print of CC TXMOD showing the Unpostable payment to Accounting to research. For EFTPS payments with EIN 00-0000001 or 30-0000000, URC 8 to Rejects. Request Rejects forward the payment to Unidentified. See IRM 3.12.279.147, UPC 341 RC 2, for additional procedures for resolving UPC 341.

      Note:

      The Detroit Computing Center (DCC) was assigned an EIN ≡ ≡ ≡ ≡ ≡ ≡ for the sole purpose of providing the “Payer” EIN on Form 1099-INT statements issued by IRS to taxpayers who have received interest on their federal refunds. The Detroit Computing Center is not a “true” taxpayer account entity. Do not input a TC 012 or post payments or returns to this account.

    7. UPC 490 RC 1 - If the payment is a TC 620, change the TC to a 650, 660, or 670 as appropriate. For UPC 490 EFTPS payments with EIN 00-0000001 or 30-0000000, URC 8 to Rejects. Request Rejects forward the payment to Unidentified. See IRM 3.12.279.183, UPC 490 RC 1, for additional procedures for resolving UPC 490 RC 1.

  6. If necessary, contact the EFTPS Accounting Technicians to request contact information. Requests can be sent via fax at ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡. Provide the following information with the request:

    • The EFT trace number, TIN, payment amount and payment date. A print of CC TXMOD will be enough if all information is included on the print.

    • The reason the payment unposted. When the payment is a UPC 329, do not state "due to a problem with filing requirements, request taxpayer contact information."

      Note:

      Accounting will respond without researching if the CC TXMOD prints state anything about a filing requirement mismatch.

  7. Accounting will confirm fax delivery and provide a 2-to-7-day turnaround on research cases. If a response is not received after two weeks of the fax delivery confirmation, resubmit the request. If payment was made by credit card, Accounting will contact the credit card company to secure better entity information. If the credit card company provides only the taxpayer's telephone number, Accounting will provide the Unpostable function with the taxpayer’s telephone number.

    Note:

    Accounting will not call the taxpayer.

International Returns

  1. The Ogden Campus processes Business Master File (BMF) International returns. BMF International tax returns and forms are identified by an address outside of the 50 United States and Washington, DC. Refer to http://serp.enterprise.irs.gov/databases/irm.dr/current/e6209/e6209.html for a list of international forms.

  2. The basic requirements and procedures for processing unpostables apply to the processing of International returns. Any specific procedures for correcting International unpostables can be found within each Unpostable Code and Reason Code in this IRM.

  3. A foreign address is any address that is not:

    • One of the 50 states

    • The District of Columbia

    • Any of the American possessions

  4. The valid File Location Codes (FLC) for processing BMF International returns at the Ogden Campus are FLC 60 and 78.

    • FLC 60 - International returns

    • FLC 78 - U.S. Possessions

  5. FLC 78 contains all returns with a U.S. Possession or Territory address (with a 5-digit ZIP Code). See IRM 3.13.2.4.4, Domestic International Addresses (APO, FPO, MP, PR, GU, AS, FM, VI, MH, PW, AA, AE and AP), for information on Domestic Foreign Addresses.

    • Puerto Rico

    • American Samoa

    • Guam

    • Virgin Islands

    • Northern Mariana Islands

  6. Kansas City is responsible for processing Form 706-A, United States Additional Tax Return on Non-Master File.

  7. See IRM 3.10.73.8.2, DLN Assignment for BMF, for the Form 706, U.S. Estate Tax Return and Form 709, United States Gift (and Generation - Skipping Transfer) Tax Return, series.

  8. International Code and Edit IRMs used to resolve International unpostables are:

    • IRM 3.21.15 - Foreign Partnership Withholding

    • IRM 3.21.19 - Foreign Trust System

    • IRM 3.21.25 - Miscellaneous Tax Returns

    • IRM 3.21.110 - Processing Form 1042 Withholding Returns

    • IRM 3.21.111 - Chapter Three and Chapter Four Withholding Returns

    • IRM 3.13.40 - Application for Tax Identification Number for Pending U.S. Adoptions

    • IRM 3.21.261 - Foreign Investment in Real Property Tax Act (FIRPTA)

    • IRM 3.21.263 - IRS Individual Taxpayer Identification Number (ITIN) Real-Time System (RTS)

  9. International Error Resolution IRMs used to resolve International unpostables are:

    • IRM 3.22.15 - Foreign Partnership Withholding

    • IRM 3.22.19 - Foreign Trust System

    • IRM 3.22.110 - Processing Form 1042 Withholding Returns

    • IRM 3.22.111 - Chapter Three and Chapter Four Withholding Database

    • IRM 3.22.261 - Foreign Investment in Real Property Tax Act (FIRPTA)

  10. If an unpostable Form 1065, U.S. Return of Partnership Income, or Form 1041, U.S. Income Tax Return for Estates and Trusts, indicates a foreign address for the partnership, estate or trust, route the case to OSPC as an International return.

  11. All unpostables for Form 3520-A, Annual Return of Foreign Trust With a U.S. Owner, with a received date prior to 01-01-2018 must have a Computer Condition Code (CCC) "R" edited on the return. If not already present, then route to Rejects for input of the CCC "R." For more information on CCC’s on Form 3520-A, see IRM 3.21.19.45, Computer Condition Codes (CCC) Form 3520-A.

BMF Unpostable Resolution

  1. This section provides the unpostable conditions and resolution procedures and/or guidelines for all Business Master File (BMF) unpostables, programmed to unpost under Unpostable Codes (UPC) 301 through 499.

  2. Unused BMF unpostable codes are "reserved."

  3. When an unpostable condition is not caused by an obvious error, such as a transcription or coding error, research is required to resolve the condition. See IRM 3.12.279.17, Research Information, Methods, and Tools for additional information.

  4. To prevent repeat unpostable conditions, and provide better service to the taxpayer, tax examiners must review the account to ensure the Name Control, Taxpayer Identification Number (TIN), Filing Requirement and Fiscal Year Month (FYM) are correct before releasing an unpostable condition. Use Document 7071-A, Name Control Job Aid - For Use Outside of the Entity Area, to determine correct the name line and/or name control for unpostable returns/documents.

  5. Occasionally, the system does not close cases programmed to Auto-Close with Unpostable Resolution Code (URC) 2. This occurs when the record does not contain a significant IDRS employee number. These cases must be manually closed. See IRM 3.12.32.14.2, Nullify Area Codes for URC 2, for additional information.

  6. If enough instructions are not provided within this manual to resolve an unpostable condition, elevate the case to the lead, Technical Advisor and/or Planning and Analysis Analyst for assistance with resolution. Elevation to the Headquarters analyst may be required to resolve the condition.

Form 4442, Inquiry Referral for Unpostables

  1. The Submission Processing (SP) unpostable unit may receive Form 4442, Inquiry Referral, for open Unpostables. All Business Operating Divisions (BODs) requesting closure of an unpostable case must follow the instructions on the http://serp.enterprise.irs.gov/databases/who-where.dr/form-4442-sp-unpostable-referral-listing.html found on SERP.

  2. A Form 4442 should only be submitted if the unpostable case has not been resolved within 8 weeks of unposting. If the Form 4442 is received before the 8 weeks has lapsed, the referral may be returned to the originator to be resubmitted once the time frame is met.

    Caution:

    Before rejecting a referral back to a BOD, verify the unpostable transaction is not a repeat unpostable. Some transactions will unpost under different UPC’s. The literal "CYC" shown on Line 1 of CC UPTIN identifies the cycle the transaction originally unposted. If 8 cycles have lapsed since the transaction originally unposted, continue processing the referral as requested.

  3. If the Form 4442 is received and there is not an open unpostable, the referral should be returned to the originator.

  4. Resolution of a Form 4442 referral received by the Unpostables unit should be completed within 20 days of receipt.

  5. Campuses should ensure the Referral Listing contains accurate information and submit updates as necessary.

  6. For general information on Form 4442, see IRM 21.3.5, Taxpayer Inquiry Referrals Form 4442.

Unpostable Code (UPC) 301 Reason Code (RC) 1, Account Not Present

  1. The Unpostable Code (UPC) 301 Reason Code (RC) 1 condition occurs when an input (non-generated) transaction coded other the list below fails to match on Taxpayer Identification Number (TIN) with an account on the Business Master File (BMF).

    • Transaction Code (TC) 000, 019, 141, 142

    • TC 650 (Document Code 19) for Master File Tax (MFT) code 01, 03, 14, 16

    • TC 990, 991, 992, 993, 996

    • Other than a TC 150 with entity information addressing a Form 706, U.S. Estate Tax Return, or Form 709, United States Gift (and Generation-Skipping Transfer) Tax Return module

    Note:

    An Electronically Filed Form 1041, U.S. Income Tax Return for Estates and Trusts, with an incorrect Employer Identification Number (EIN) must also address the Name Control when sending the Letter 147C.

UPC 301 RC 1 - Document Code (Doc Code) 14, 19, 77 and 78

  1. UPC 301 RC 1 unpostables with Doc Code 14, 19, 77 or 78 are GUF Auto-Closed with Unpostable Resolution Code (URC) D.

    Exception:

    GUF will not auto-close Doc Code 77 with a transaction code (TC) 460 or Doc Code 14, 19 or 77 with TC 971 Action Codes (AC) 341, 342, 343, 344, 345, 349, 350, 351, 352, or 353.

UPC 301 RC 1 Doc Code 52 Transaction Code (TC) 370

  1. UPC 301 RC 1 Resolution for Doc Code 52 TC 370:

    IF AND THEN
    The account has a pending TC 000, The Form 3413, Transcription List (Account Transfer-In), is blocked in the 900-999 series, Release using URC 0.
    The account has a pending TC 000, Form 3413, Transcription List (Account Transfer-In), is blocked in the 000-899 series, Release using URC 8 and request Rejects renumber in 900-999 series.
    A better EIN is found, Blocked in the 900-999 series, Release using URC 6 and correct the EIN and name control if needed. Send Letter 147C if necessary.
    A better EIN is found, Blocked in the 000-899 series, Release using URC 8 and request Rejects renumber to the 900-999 series.
    A better EIN is not found, Complete name is available, Input TC 000 blocked in 900-999 series, release using URC 8 and request Rejects to renumber in 900-999 series.
    A better EIN is not found, Complete name is not available, Release using URC 2 to the originator.

UPC 301 RC 1 Doc Code 51 TC 370

  1. UPC 301 RC 1 Resolution for Doc Code 51 TC 370 - Research for a better EIN:

    IF THEN
    A better EIN is found, Release using URC 6 and correct the EIN and name control if necessary.
    Unable to locate a better EIN and/or no record, Contact the initiator and correct accordingly.

UPC 301 RC 1 Master File Tax (MFT) 51/52 TC 150/460/670

  1. UPC 301 RC 1 Resolution MFT 51/52 TC 150/460/670 - Research for a pending TC 000 or established account (Timing):

    IF AND THEN
    The account is established or there is a pending TC 000,   Release using URC 0.
    No pending TC 000, A better SSN is found with a "V" or "W" suffix, Release using URC 6 to the SSN found with the "V" or "W" and correct the name control if necessary.
    There is no pending TC 000, and a better SSN is not found The document contains a complete name, Input TC 000, including the Date of Death (DOD) for MFT 52. Release using URC 0 and cycle as necessary. If the complete name is present and the Date of Death (for MFT 52) or address (for MFT 51/52) is not available, use the taxpayer's last known address and tentative Date of Death based on the Return Received Date. If it is a TC 150, establish the DOD as 15 months prior to the transaction date. If it is a TC 650/670, establish the DOD 9 months prior to the Payment Received Date.

    Note:

    For additional information on determining the taxpayer's last known address see IRM 3.13.2.4.3, Updating BMF Addresses.

    None of the above apply, The unpostable is a TC 460, Release using URC D.
    None of the above apply, The unpostable is a TC 670, Release using URC 8 and request Rejects to forward the payment to Unidentified.

UPC 301 RC 1 MFT 51/52 TC 678

  1. UPC 301 RC 1 Resolution MFT 51/52 TC 678, Credit for Treasury Bonds - Research for a pending TC 000 or established account (Timing):

    IF AND THEN
    The TC 000 is posted or pending,   Release using URC 0. Cycle appropriately.
    There is no pending TC 000, A better SSN is found with a "V" or "W" suffix, Release with URC 6 and update to the SSN found with the "V" or "W." Correct the name control if necessary.
    The complete name line and Date of Death is not available, request the CR-15 (Certification of Deposit) from Accounting. After the CR-15 is received, and a better SSN is found with a "V" or "W" suffix, Release using URC 6 to the correct SSN.
    The complete name line and Date of Death is not available request the CR-15 from Accounting. After the CR-15 is received, and the document contains a complete name, Input TC 000 to establish the account on the BMF "V" Tape, including the Date of Death. Release using URC 0 and cycle appropriately.

    Note:

    If the complete name is present and the Date of Death or address is not available after exhausting all research paths, use the Campus address and tentative Date of Death based on the Return Received Date. If it is a TC 150, establish the DOD as 15 months prior to the transaction date. If it is a TC 650/670, establish the DOD 9 months prior to the Payment Received Date.

UPC 301 RC 1 TC 96X

  1. UPC 301 RC 1 with TC 96X are GUF Auto-closed URC 2 to the Centralized Authorization File (CAF) Unit.

UPC 301 RC 1 MFT 17

  1. MFT 17, Form 8288, U.S. Withholding Tax Return for Dispositions by Foreign Persons of U.S. Real Property Interests, is an ad hoc return. Each return is filed to reflect a particular transaction and not as a general summary of a year’s income, etc. Because of this, there are no filing requirements on CC INOLE, and it is never considered (or coded) as a final return. The Form 8288 identifying number may need to be established on the Business Master File (BMF) and can be any of the following:

    1. A U.S. individual must use their Social Security Number (SSN).

    2. A Corporation, estate, or trust must use their Employer Identification Number (EIN).

    3. A non-resident alien filing a U.S. tax return and not eligible for a social security number must use their Individual Taxpayer Identification Number (ITIN). If the individual does not already have an established ITIN on the Individual Master File (IMF) then, an Internal Revenue Service Number (IRSN) must be assigned. See IRM 3.13.5, Individual Master File (IMF) Account Numbers, for the Internal Revenue Service Number (IRSN) format.

    Note:

    Refer below for TIN types:

    TIN Type Description
    0 Valid SSN (V)
    1 Invalid SSN (W)
    2 EIN
    3 Dummy TIN
    4 Taxpayer Representative Number
    5 Integrated Test Facility Documents

  2. The name and TIN on Line 1 of Form 8288 must be for the same entity and must match the name of the Withholding Agent listed in box 1 of Form 8288-A, Statement of Withholding on Dispositions by Foreign Persons of U.S. Real Property Interests. Refer to the instructions below for resolution procedures after researching IDRS for an established account:

    Note:

    Use the entity/name of the buyer or transferee.

    IF AND THEN
    An SSN is provided, and the filer is a U.S. individual, A previously assigned number or pending TC 000 is not found, Input TC 000 to establish the SSN for MFT 17. Release using URC 0 and cycle as necessary. Establish the SSN in the following format: nnn-nn-nnnnV. The V after the SSN indicates it is a valid SSN on the BMF.

    Note:

    Never assign a filing requirement to Form 8288. CC BNCHG will not take unless you enter "17" in the MFT field. See IRM 3.22.261.18.3, Taxpayer Identifying Numbers (TIN).

    An EIN is provided, and the filer is a corporation, estate, or trust, A better EIN is found, Release using URC 6. Correct the EIN and name control when necessary.
    An EIN is provided, and the filer is a corporation, estate, or trust, A better EIN is not found, Reassign the unpostable to the Entity Unpostable function.
    The filer is a nonresident alien individual who is not eligible for a social security number and must use their ITIN, The ITIN is found on IMF but is not established on the BMF, Input TC 000 to establish the ITIN on the BMF. Release using URC 0 and cycle as necessary.
    • An ITIN always begins with a "9."

    • The fourth and fifth numbers within an ITIN are assigned in the following unique numbering ranges: "50-65," "70-88," "90-92," and "94-99."

    • See IRM 3.13.5, IMF Account Numbers.

    Example:

    9nn-7n-nnnn or 9nn-8n-nnnn

    The filer does not have an SSN, EIN, or ITIN, An IRSN is found on the IMF but not on the BMF, Input TC 000 to establish the IRSN on the BMF. Release using URC 0 and cycle as necessary. Establish the IRSN in the following format:

    Example:

    9nn-29-nnnnW

    • Ogden Submission Processing Campus will use valid IRSN 9nn-29-nnnnW. The W after the IRSN means it is an invalid IRSN on the BMF. The IRSN will always begin with the digit "9." The fourth and fifth digits of the IRSN must contain the valid Internal Revenue Service Campus (IRSC) Codes or the expansion numbers listed in IRM 3.13.5, IMF Account Numbers, and in IRM 21.7.13, Assigning Employer Identification Numbers (EIN).

    A trust name is listed on the Form 8288 with an individual's SSN in the TIN field,   Edit the information from the Withholding Agent box on Form 8288-A to Line 1 of Form 8288 and the TIN from the Withholding Agent TIN box to Line 1 of Form 8288. Use the instructions provided within this table to resolve the unpostable condition.
    The name on the Form 8288 is not listed on the Form 8288-A,   Use the information from Line 1 of Form 8288 and follow instructions within this table for resolving the unpostable.

    Note:

    The FIRPTA unit is responsible for perfecting the Form 8288-A.

    The name on the Form 8288 indicates a trust,
    1. The SSN on Form 8288-A is an individual with the same last name

      Example:

      Flower Living Trust listed on Form 8288 and April Flower listed as the individual on Form 8288-A

    2. Research IDRS for an established number for the trust. If an EIN is found for the Trust,

    Release using URC 6. Correct the EIN and name control when necessary.
    The name on the Form 8288 indicates a trust, The identifying number on the Form 8288 is the same as the SSN on the Form 8288-A. Research does not find a number for the trust but the SSN is established on the IMF but not the BMF, Edit the name and TIN from the Withholding Agent box on Form 8288-A to Line 1 of Form 8288. Follow procedures in the first row above.
    Code and Edit edits out Trust on Part 1, Line 1 of Form 8288, Research finds the TIN from the Withholding Agent box on Form 8288-A is the same as the SSN found on the IMF but not established on the BMF, Follow procedures in the first row above.

UPC 301 RC 1 MFT 34, 36, 37, 44, 46, 48, 50, 67 Exempt Organization (EO)

  1. UPC 301 RC 1 Resolution for Exempt Organization MFTs 34, 36, 37, 44, 46, 48, 50 and 67 as well as MFT 47, Form 8871, Political Organization Notice of Section 527 Status, and MFT 49, Form 8872, Political Organization Report of Contributions and Expenditures, is detailed in the following paragraphs.

  2. Research IDRS to determine if there is a pending TC 000 for the unpostable EIN. If a TC 000 is pending, research for a pending TC 016 Doc Code 80 which indicates the EO sub-module is being added:

    If... Then...
    There is a pending TC 016 with Doc Code 80, Close with URC 0 and cycle appropriately.
    There is not a pending TC 016 Doc Code 80, Reassign to EO Entity Unpostables.

  3. Research on IDRS indicates no pending TC 000, research for a better EIN. If a better EIN is found for the taxpayer, check to see if there is an EO section:

    If... Then...
    a. There is an EO section, Edit the doc with the correct EIN and release using URC 6. Send Letter 147C if necessary.
    b. The EO section is not found but there is a pending TC 016, Doc Code 80, Edit the doc with the correct EIN, close with URC 6 and cycle appropriately. Send Letter 147C if necessary.
    c. The EO section is not found and there is not a pending TC 016, Doc Code 80, Reassign to EO Entity Unpostables.

UPC 301 RC 1 TC 98X

  1. UPC 301 RC 1 for TC 98X are GUF Auto-Closed URC 2 to CAWR.

UPC 301 RC 1 All Others

  1. UPC 301 RC 1 Resolution for all other unpostables not covered in prior sections -

    Note:

    Coordination with Entity Unpostables involves dedicating a specific basket or bin to place unpostable cases requiring special assistance (expedite process). These unpostables must be reviewed by Entity Unpostables within an established time frame. No more than three business days can elapse, before the unpostable case is returned to the Unpostable Function to prevent aged unpostables.

    Exception:

    Do not establish an EO entity, LLC, Form 945 Annual Return of Withheld Federal Income Tax, or Form 1120-S, U.S. Income Tax Return for an S Corporation. Coordinate with the appropriate function.

    IF AND THEN
    a. The unpostable document was processed to the wrong Master File,   Release using URC 8. Request Rejects renumber and re-input the document to the correct Master File.
    b. The Unpostable is a payment and all available resources were researched, Unable to determine where to apply the payment, Release using URC 8. Request Rejects to forward the document to Unidentified if the received date of the payment is less than one year old. If the payment is more than one year old, request Rejects forward the payment document to Excess Collections.
    c. The transaction is a preprinted return filed as information only,

    Example:

    Statement that the return is being filed under another TIN or final return with no tax liability.

      Release using URC 8, request Rejects to cancel the DLN and send the return to files to re-file the document in the original block for audit trail purposes.
    d. The unpostable is a Form 945, The EIN used by the taxpayer is found on CC NAMEB or CC NAMEE, Input TC 000. Release using URC 0 and cycle as necessary.
    e. The entity is found with a different EIN, The EIN is established on Master File and the filing requirement and fiscal year month match the unpostable document, Release using URC 6 and correct the EIN and name control, when necessary. Send Letter 147C if required.
    f. The exact entity is found on CC NAMEB or CC NAMEE, The EIN is not established on Master File, Input TC 000. Release using URC 0, cycle as necessary and send Letter 147C. See IRM 21.7.13.4.2.6, Reactivating an EIN (TC 000), for TC 000 input instructions.
    g. Unable to locate a valid EIN after thoroughly researching,   Coordinate with Entity for correction. (Possible new EIN)
    h. The unpostable document does not contain enough data to establish the account on the BMF (name and address),   Release using the appropriate URC and route to the appropriate function listed below:
    • Area Office Document - Release using URC 2 to originator.

    • Payment - Release using URC 8 and route to Unidentified.

    • Doc Code 54 - GUF Auto-Closed URC 2 to originator.

    • Doc Code 51 - Release using URC 8 to NMF.

    • A generated transaction, release using URC D.

    • All Others-Release using URC 2 to originator.

    i. Potential Statute case,   Route to Statute.

    Note:

    Requires expedite processing.

    j. Potential Overpayment Credit interest case,

    Note:

    Requires expedite processing.

    If there is a great disservice to the taxpayer or case meets other manual refund criteria, URC 8 to Rejects for a manual refund per IRM 21.4.3, Returned Refunds/Release.

UPC 301 RC 1 Form 3520 Ogden Submission Processing Center (OSPC)

  1. For UPC 301 RC 1 Resolution for Form 3520, Annual Return to Report Transactions With Foreign Trusts and Receipt of Certain Foreign Gifts (MFT 68), use the table below to research and establish an identification number on the Business Master File (BMF):

    • Individuals using a Social Security Number (SSN)

    • Individuals using an Individual Taxpayer Identification Number (ITIN) who do not qualify for an SSN

    • Estates, Trusts, Partnerships, and Corporations using an Employer Identification Number (EIN)

    Note:

    See IRM 3.21.19, Foreign Trust System, for additional information.

    Reminder:

    Edit CCC "R" on Form 3520 with a received date prior to 01012018, if not already present. Input URC 8 and route to Rejects once the account is established.

    IF AND THEN
    An SSN is provided on Form 3520, A previously assigned number or pending TC 000 is NOT found, Input TC 000 to establish the SSN for MFT 68. Release using URC 0 and cycle as necessary. Establish the SSN in the following format: nnn-nn-nnnnV.
    An EIN is provided on Form 3520, An EIN is found on the EPMF (XX-XXXXXXXP), Reassign to Employer Plan (EP) Entity Unpostables to establish the EIN.
    An EIN is provided on Form 3520 and the filer is a corporation, estate, trust, or partnership, A better EIN is found, Release using URC 6. Correct the EIN and name control if necessary.
    An EIN is provided on Form 3520 and the filer is a corporation, estate, trust, or partnership, A better EIN is NOT found, Reassign to Entity Unpostables to assign a new EIN.
    An ITIN is provided on Form 3520,

    Note:

    The filer is a resident or non-resident alien individual who is not eligible for a social security number and an ITIN must be used,

    The ITIN is found on IMF, but the ITIN is not established on the BMF, Input TC 000 to establish the ITIN on the BMF, Release using URC 0 and cycle as necessary.
    • An ITIN always begins with a "9."

    • The fourth and fifth numbers within an ITIN are assigned in the following unique numbering ranges: "50-65," "70-88," "90-92," and "94-99."

    • See IRM 3.13.5, IMF Account Numbers.

    Example:

    9nn-7n-nnnn or 9nn-8n-nnnn

    The Form 3520 filer does not have an SSN, EIN, or ITIN, An IRSN is found on the IMF but not on the BMF, Input TC 000 to establish the IRSN on the BMF invalid segment (W). Release using URC 0 and cycle as necessary.
    The Form 3520 filer has an SSN listed, It was transcribed as an EIN, URC 8, request Rejects to correct the TIN to an SSN with a V or W.
    The Form 3520 filer has an EIN listed, It was transcribed as an SSN, URC 6 and change the TIN TYPE indicator to a 2.

UPC 301 RC 1 Form 3520-A, OSPC

  1. For resolution of UPC 301 RC 1 for Form 3520-A, Annual Return of Foreign Trust With a U.S. Owner (MFT 42), use the table below to research and establish an Employer Identification Number (EIN) on the Business Master File (BMF) for Form 3520-A:

    Caution:

    Form 3520-A must be processed with an EIN.

    Note:

    If received date is prior to 01012018, edit CCC "R" on Form 3520-A if not already present. Input URC 8 and route to Rejects once the account is established. For additional information on CCC’s for Form 3520-A , see IRM 3.21.19.45 , Computer Condition Codes (CCC) Form 3520-A.

    IF AND THEN
    An EIN is provided on Form 3520-A and the filer is a trust, A pending TC 000 is found, Release using URC 0.
    An EIN is provided on Form 3520-A and the filer is a trust, A better EIN is found, Release using URC 6 and correct the EIN and name control when necessary.
    An EIN is provided on Form 3520-A and the filer is a trust, A pending TC 000 and a better EIN is not found, Reassign to Entity Unpostables.
    A Form 7004, Application for Automatic Extension of Time To File Certain Business Income Tax, Information, and Other Returns, is filed for Form 3520-A, A better EIN is found, Correct the EIN and name control, if necessary and release using URC 6.
    A Form 7004 is filed for Form 3520-A, A better EIN is NOT found, Reassign to Entity Unpostables.

UPC 301 RC 2 Estate & Gift Forms

  1. The UPC 301 RC 2 condition occurs when a return (transaction code (TC) 150) for the Estate and Gift series listed below attempts to establish an account and the input TC 150 does not contain significant name line and mailing address data.

    • Form 706, U.S. Estate Tax Return (MFT 52)

    • Form 706-GS (D), Generation-Skipping Transfer Tax Return for Distributions (MFT 78)

    • Form 706-GS (T), Generation-Skipping Transfer Tax Return For Terminations (MFT 77)

    • Form 709, United States Gift (and Generation - Skipping Transfer) Tax Return (MFT 51)

  2. UPC 301 RC 2 Resolution:

    IF AND THEN
    The SSN is correct and on the BMF (TIN type is "V" ), The TC 150 document name line/address data is transposed or incorrect, Correct the name line/mailing address data and release using URC 6.

    Note:

    If no changes are needed to the name control and the address is the only update needed, input a TC 016 to correct the address and release with URC 0.

    The correct SSN is found, The TIN type is "V" or "W," Release using URC 6 to correct the SSN and correct the Name Control if needed.
    The SSN is correct or found, But is not established on the BMF, Input TC 000 to establish the account on the BMF ("V" Tape), release using URC 0 or 6 (to the correct SSN on the BMF) and cycle as necessary.
    The correct SSN is not found, Return does not contain complete name and address, Reassign to Entity Unpostables for resolution.

UPC 301 RC 3

  1. UPC 301 RC 3 occurs when a TC 650 (Doc Code 19 - EFTPS) for MFT 01, 03, 14, or 16 does not match on TIN and resequenced for 4 cycles, or the 23C Date is equal to or later than the end of the tax period.

  2. UPC 301 RC 3 Resolution - Use the tables below for resolving unpostables in this condition:

    Note:

    A Profit Sharing or Pension Plan Trust may have a different number from the corporation.

    IF AND THEN
    Another EIN is found after researching for the exact entity, The EIN is active on Master File, Release using URC 6, correct the EIN and name control, when necessary.
    A Return (TC 150) is posted to the new module, The tax module contains a quarterly penalty, Input a hold with CC STAUP for 15 weeks. Request Accounts Management to verify the quarterly penalty.

  3. If unable to resolve, request contact information from Accounting (EFTPS Unit) and use the chart below to complete resolution.

    IF AND THEN
    The EIN is invalid, A new EIN is not found, Reassign to Entity Unpostables.
    The EIN is valid, and the exact entity is found on CC NAMEE and/or CC NAMEB, The contact information contains a complete name and address, Input TC 000. Release using URC 0, and cycle as necessary.
    The complete name and address are not available,   Release with URC 8 and request Rejects to forward payment to Unidentified. Include contact information sheet.

UPC 301 RC 4 Form 706, Kansas City Submission Processing Center (KCSPC)

  1. UPC 301 RC 4 occurs when a return (TC 150) for MFT 52 (Form 706, U.S. Estate Tax Return) with entity information attempts to post and:

    1. The Date of Death is zeros; or

    2. The Date of Death is greater than the current 23C (assessment) date.

    Note:

    If the Date of Death is not available, use the tentative Date of Death which is 15 months prior to the return received date. Refer to IRM 3.12.279.51, Unpostable Code (UPC) 301 Reason Code (RC) 1 - Account Not Present, for instructions to establish MFT 52.

  2. UPC 301 RC 4 are GUF Auto-Closed with URC 8. If not Auto-Closed, research the SSN of the decedent for the date of death, as well as TRDBV and/or information provided on the Form 4251 , Return Charge-Out. Release using URC 8 and request Rejects to correct the Date of Death.

UPC 301 International Form 1120-FSC (OSPC)

  1. The following procedures are for Form 1120-FSC, U.S. Income Tax Return of a Foreign Sales Corporation, unpostables processed at the Ogden Campus only.

    IF AND THEN
    The unpostable EIN is the correct International EIN,   Reassign to Entity Unpostables.
    The unpostable EIN is incorrect, The correct EIN is found and ENMOD and/or BMFOL have a posted TC 060, Release using URC 6 to the correct International EIN.
    The unpostable EIN is incorrect, The correct International EIN is found but a posted TC 060 is not found on ENMOD and/or BMFOL, Reassign to Entity Unpostables.
    The unpostable EIN is incorrect Unable to locate the correct International EIN, Reassign to Entity Unpostables for assignment of an International EIN and posting of the TC 060.

UPC 302 RC 1 Transaction Code (TC) 000 - Account Already Established

  1. UPC 302 RC 1 occurs when a TC 000 attempts to post and the account is already established.

  2. UPC 302 RC 1 unpostables are GUF Auto-Closed URC 2.

UPC 303 RC 1 Name Control Mismatch

  1. UPC 303 RC 1 occurs when a transaction listed below but coded greater than 000 fails to match on three out of four positions (using Proximal Method) of the entity Name Control, Old Name Control, three out of the four left-most non-blank positions of the entity Sort Name Line, or the four left-most significant characters of the first three words of the entity Primary Name Line and then the Sort Name Line.

    • Doc Code other than 80/81 (except TC 150 for MFT 36)

    • Doc Code 50/53/63

    • Other than TC 001, 019, 14X, 650 (Doc Code 19) for MFT 01/03/14/16

    • TC 796, 90X, 99X

    Note:

    If correcting an electronically filed Form 1041, U.S. Income Tax Return for Estates and Trusts, with an incorrect Employer Identification Number (EIN), address the Name Control when sending the Letter 147C.

  2. UPC 303 RC 1 Resolution:

    IF THEN
    TC 98X, GUF Auto-Closed, URC 2 to CAWR.
    Doc Codes 14, 49, 77 (except TC 460), or 78, Auto-Closed URC D.

  3. Compare the transcribed name control with the name as shown on the Master File for discrepancies. If spelling error, transcription error, or incorrect name control, use the following table to resolve the Unpostable condition.

    IF THEN
    A transcription error on the EIN is determined, Release using URC 6 to correct the EIN.
    A transcription error on the name control, Release using URC A and post to Master File.
    The account was established with the incorrect name control on a Trust or Estate,

    Note:

    Anytime an account is established with the incorrect name control, it must be corrected to prevent repeat unpostables.

    Correct the name control on Master File. Refer to Document 7071-A, BMF Name Control Job Aid. Release using URC 0 and cycle as necessary.
    No transcription error, Release using URC 0.

  4. If the return or document contains evidence of a name change or the established name line was misspelled, research CC INOLE and/or ENMOD and process as follows:

    Exception:

    The following instructions are for any Submission Processing Campus Unpostable Unit other than Ogden. Ogden should coordinate the case with the Entity EO Unpostable Unit.

    1. Complete Parts I, II, and III of Form 4442, Inquiry Referral. Indicate Expedite at the top of the Form 4442. In Part III, Section C, state: Please provide closing instructions.

    2. E-mail the Form 4442 to the EO Entity Lead at the OSPC. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡.

    3. Address it to Entity EO Unpostables with Attention to the EO Entity Lead.

    4. A response will be received within 2 - 3 business days.

  5. Do not input a name change any of the following apply:

    • The Entity is a Limited Liability Company - Reassign to Entity Unpostables.

    • The entity is an employee pension plan (EIN with a P).

    • An EO Sub Section is present.

    • A signature is not present on the form.

  6. Use the table below for EO and EP UPC 303 RC 1.

    IF THEN
    An EO subsection is present, Reassign to EO Entity Unpostables.
    An EP Plan (MFT 74) is present, Reassign to EP Entity Unpostables.
    A TC 013 is pending, Release using URC 0.
    A TC 013 is not pending, and the return has a signature, Input TC 013. Release using URC 0 and cycle to post after the TC 013.
  7. Use the following table to resolve UPC 303 RC 1 when Category L7 credit transfers unpost:

    IF AND THEN
    Doc Code 24, 34, 48 or 58, Possible tie in is found, Release using URC A.
    Doc Code 24, 34, 48 or 58, A possible tie in is not found, Take the necessary action to reverse the transaction. Release using URC 2, 6 or 8 and notify the originator of the action taken.

  8. Use the following table to resolve UPC 303 RC 1 when an EIN issue caused the transaction to unpost:

    IF AND THEN
    A better EIN is found, The filing requirement and Fiscal Year Month match the unpostable document, Release using URC 6 and correct the EIN and name control, when necessary. Send Letter 147C if required.
    A better EIN is not found, The filing requirement and Fiscal Year Month match the unpostable document, Release using URC A.
    A better EIN is not found, No possible tie-in is found, Reassign to Entity Unpostables.

UPC 303 RC 2

  1. UPC 303 RC 2 occurs when a TC 650 quarterly payment (Doc Code 19) for MFT 01/03/14/16 doesn’t match on three out of four positions (using the Proximal method) of the Entity name control, cross reference name control, or the entity sort name line, or the four left-most significant characters of the first three words of the entity primary name line and then the sort name line which has resequenced 4 cycles or the 23C Date is equal to or later than the end of the tax period.

  2. UPC 303 RC 2 Resolution - Compare the transcribed name control with the name as shown on the Master File for discrepancies and process as follows:

    Note:

    For additional information on EFTPS payments refer to IRM 3.12.279.48.1

    IF AND THEN
    The unpostable is a spelling or transcription error in the name control.   Release using URC A.
    No transcription error, request contact information, When the contact information is received, Check for transcription errors or a change in name and/or Taxpayer Identification Number (TIN).
    The unpostable is a transcription error in the Employer Identification (EIN),   Release using URC 6 with corrected information.
    The contact information indicates a name change and the entity is a Limited Liability Company (LLC), Exempt Organization (EO) or Employee Plan (EP) entity,   Reassign to Entity Unpostables for resolution.
    No evidence of transcription error is found,   Research for a better EIN, if found release using URC 6
    Unable to resolve, The contact information shows a complete name, address and a telephone number, Attempt to contact the taxpayer if a telephone number is provided to resolve the discrepancy or correspond with Letter 320C or Letter 21C. When reply is received from the taxpayer, release per taxpayer’s request.
    Unable to resolve The complete name and address are not available, information received from the taxpayer was not enough or no reply, Release using URC 8 request Rejects to forward the payment to Unidentified.

UPC 303 RC 3

  1. UPC 303 RC 3 occurs when a transaction (except TC 150 for MFT 36) with Doc Code 80, 81, 50, 53, or 63 with other than TC 001, 019, 14X, 796, 90X, or 99X but coded greater than 000 failed to match on all four position of the alpha name control, cross reference name control, old name control, or the four left-most non-blank positions of the entity sort name line field, or the four left most significant characters of the first three words of the entity primary name line and then the sort name line.

  2. UPC 303 RC 3 Resolution - Compare the transcribed name control with the name as shown on Master File for discrepancies.

    Exception:

    DO NOT input a name change if INOLE or ENMOD indicates an Exempt Organization (EO) Subsection. Reassign to EO Entity Unpostables.

    Exception:

    DO NOT input a name change on a Limited Liability Company (LLC). Reassign to Entity Unpostables.

    Note:

    The entity is an employee pension plan (Employer Identification Number (EIN) with a P). Reassign to Employee Plan (EP) Entity.

    IF AND THEN
    A. Spelling or transcription error,   Release using URC A.
    B. Document contains evidence of a name change or established name line is misspelled, A TC 013 is pending, Release using URC 0 and cycle as necessary.
    C. Document contains evidence of a name change or established name line is misspelled, A TC 013 is not pending, Input a name change to correct the Master File. Release using URC 0 with bypass indicator, or cycle as necessary.
    D. Unable to correct,   Release using URC 2 and route to originator.

UPC 303 International Resolution

  1. Research for a possible tie-in (something on the entity module ties in with the unpostable) between all names available.

    IF THEN
    Tie-in is found, Correct the name control, release using URC A.
    A tie-in is not found but a better EIN is found, Release using URC 6 to correct the EIN and/or name control.
    Unable to locate a better name and/or EIN, Reassign to Entity Unpostables for assignment of a new EIN.
  2. Otherwise, follow regular non-International procedures.

UPC 304

  1. UPC 304 unposts when an input transaction attempts to establish a tax module with a tax period prior to those shown in the table below:

    Note:

    All UPC 304 cases that are not doc code 97/34 and the TC is not 29X/30X/59X/474 are GUF Auto-Closed URC 8 to Rejects with nullify area code 41. If TC 29X, 30X or 474, then GUF Auto-Closed URC 2. If TC 59X, then GUF Auto-Closed URC D.

    Reason Code MFT Tax Period Resolution
    0 MFT 68
    MFT 08
    MFT 17
    MFT 84
    MFT 85
    MFT 86
    199701
    200412
    200512
    200712
    200902
    200812
    GUF Auto-Closed, URC 8 to Rejects, nullify area code 41.
    1 MFT 61, 62, 63, 64 196107 GUF Auto-Closed, URC 8 to Rejects, nullify area code 41.
    2 MFT 51
    MFT 47 & 49
    196112
    200007
    GUF Auto-Closed, URC 8 to Rejects, nullify area code 41.
    3 MFT 01, 03, 04, 09 196203 GUF Auto-Closed, URC 8 to Rejects, nullify area code 41.
    4 MFT 02, 05, 06, 10, 11, 33, 34 196112 GUF Auto-Closed, URC 8 to Rejects, nullify area code 41.
    5 MFT 37, 44, 50 197001 GUF Auto-Closed, URC 8 to Rejects, nullify area code 41.
    6 MFT 36, 67
    MFT 14
    197012
    200612
    GUF Auto-Closed, URC 8 to Rejects, nullify area code 41.
    7 MFT 42
    MFT 58
    200012
    197007
    GUF Auto-Closed, URC 8 to Rejects, nullify area code 41.
    8 MFT 40
    MFT 60
    200401
    195607
    GUF Auto-Closed, URC 8 to Rejects, nullify area code 41.
    9 MFT 12
    MFT 43
    MFT 75
    MFT 76
    MFT 79
    198512
    201512
    200912
    198412
    201409
    GUF Auto-Closed, URC 8 to Rejects, nullify area code 41.

UPC 305 RC 1 Missing or Excess Credit Discrepancy

  1. UPC 305 RC 1 unposts a TC 150 for MFT 02/33/34 with significant Total Tax Settlement, condition code "F" or "Y" that is creating a tax module and a tax module is already established with a credit balance for a later and different tax period ending. Also, unposts a TC 620 for MFT 02/33/34 with condition code "W" or "Y" that is creating a tax module that has a significant tentative liability and there is an MFT 02/33/34 module with a credit balance already established for a later and different tax period ending (MCC transcripts will be generated for these cases).

  2. UPC 305 RC 1 Resolution TC 150 Missing Credit(s) - Research IDRS, MCC transcripts and/or BMFOL/MFTRA for credit(s) claimed on the unpostable return.

    IF THEN
    Credit(s) found, Transfer credits. Input a TC 016 to match the FYM of the unpostable TC 150 if necessary. Release using URC 0 and cycle as necessary.
    Credit(s) not found, Release using URC 0 to generate a balance due notice to the taxpayer.
  3. UPC 305 RC 1 Resolution TC 150 Excess Credit(s), "F" Coded Returns - Research for a debit account using the following instructions:

    IF THEN
    Debit module is found, Transfer credit(s) and input TC 016 to match the FYM of the unpostable TC 150. Release using URC 0 to post and cycle as necessary.
    Debit module is not found, Request posted payment document(s). See the following two tables below for further resolution.
    IF Credit(s) found and... Then
    Credit(s) found is for a different module or EIN, Transfer credit(s), release using URC 0 to post and cycle as necessary.
    Credit(s) found is for the unpostable module, Release using URC 0 allowing credit(s) to refund.
    IF Credit(s) do not belong to the taxpayer and... Then
    A different EIN is found, Transfer the credit(s). Release using URC 0 to post, and cycle as necessary.
    A different EIN is not found, Take the necessary action to transfer credit(s) to Unidentified. Input TC 570 and release using URC 0 to post and cycle as necessary.
  4. UPC 305 RC 1 Resolution TC 150 Excess Credit(s), "Y" Coded Returns -

    Note:

    When a module contains more credits than claimed by the taxpayer, a Q- freeze is established and a CP 267, Computation of Tax, (non-math error notice) is generated.

    IF AND THEN
    An excess credit is timely for a future period (new FYM),   Transfer credit(s). Input TC 016 for an FYM change, if necessary and release using URC 0 to post and cycle as necessary.
    Excess credit is not timely for the future period,   Request posted payment document.
    Credit belongs to the taxpayer, is meant for the unpostable module, Release using URC 0.
    Credit belongs to the taxpayer, is meant for a different module, Transfer credit(s), release using URC 0 to post and cycle as necessary.
    Credit(s) do not belong to the taxpayer, research for a different EIN, a different EIN is found, Transfer the credits. Release using URC 0 to post and cycle as necessary.
    Credit(s) do not belong to the taxpayer, research for a different EIN, a different EIN is not found, Take the necessary action to transfer credit(s) to Unidentified. Input TC 570 and release using URC 0 to post and cycle as necessary.
  5. UPC 305 RC 1 Resolution TC 620 Missing Credits - Research for a TC 053, 054, 055 or TC 090 to determine if a change of accounting period has been approved.

    Exception:

    No approval under IRC 1.442-1(b) is required, nor is Form 1128, Application To Adopt, Change, or Retain A Tax Year, under IRC 1.442-1(c) needed to be filed by a subsidiary corporation that is required to change its annual accounting period under §1.1502-76 due to joining a consolidated group.

    IF THEN
    The taxpayer has an approved change of accounting period (a TC 053, 054, or 055 is present on the account), Coordinate with Entity Unpostables to verify and/or correct the FYM. If the FYM of the unpostable document is correct, transfer credits if necessary, and resolve using URC 0 and cycle as needed. If the FYM of the unpostable document is incorrect, transfer credits if necessary, to the correct tax period. Release using URC 6 and cycle as needed to post extension to the correct tax period.
    No approval is required (see exception above), Coordinate with Entity Unpostables to verify and/or correct the FYM. If the FYM of the unpostable document is correct, transfer credits if necessary, and resolve using URC 0 and cycle as needed. If the FYM of the unpostable document is incorrect, transfer credits if necessary, to the correct tax period. Release using URC 6 and cycle as needed to post Extension to the correct tax period.
    There is no approved change of accounting period, Release using URC 6 to post the extension to the Master File period.

UPC 305 RC 2 and RC 3

  1. UPC 305 RC 2 occurs when a TC 650/660/670/760 attempts to post to a tax module in 06, 10, or 12 status and posting would create a credit balance module of ≡ ≡ ≡ ≡ ≡ ≡.

  2. UPC 305 RC 3 occurs when a TC 650/670/760 attempts to post to a tax module in 21/22/23/56/58/60 status, is dated later than period ending, and posting would create a credit balance of ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡.

  3. UPC 305 RC 2 and 3 Resolution for Credit Transfers in the L7 Category:

    IF AND THEN
    The unpostable is a Doc Code 34,   Release using URC 0.
    The unpostable is a Doc Code 24, 48 or 58, The debit side has posted, Release using URC 0.
    The unpostable is a Doc Code 24, 48 or 58, Both sides of the transfer are unpostable, Associate the cases. If the debit can be corrected per the unpostable code, correct the debit and URC 0 the credit. If the debit cannot be corrected, release both the credit and debit with URC 8, request Rejects to "Wash" the transaction and notify the originator.
  4. Consider the following for UPC 305 RC 2 and 3 before a resolution is determined:

    • Most payments received involve a single payment for a single taxpayer's account. Occasionally, there may be multiple payments for a single account (Multiple payment), or a single payment may be designated for more than one account (Split payment). These payments are identified prior to processing and are coded with an M (Multiple) or S (Split). This information is identified and passed to the Remittance Transaction Research (RTR) System.

    • The RTR Detail Screen can be researched for remittance information to help determine resolution of the unpostable. See IRM 3.5.10, Remittance Transaction Research (RTR) System.

    • For payments made by Credit Card/Direct Debit or using Electronic Federal Tax Payment System (EFTPS), see IRM 3.12.279.48, Electronic Federal Tax Payment System (EFTPS) and Credit Card/Direct Debit Payments, and IRM 3.12.279.48.1, EFTPS Unpostable Payments (OSPC), for EFTPS payments.

  5. UPC 305 RC 2 and 3 Resolution for all Others including L3 Category - Refer to the table below for specific instructions to resolve this condition:

    Note:

    If unable to release using URC 6 and there are no freeze codes to prevent credit from offsetting, release using URC 0.

    IF AND THEN
    a. The payment was received with an IRS notice,   Release using URC 0.
    b. The balance was previously paid by a payment, offset, abatement, or credit transfer,   Release using URC 0.
    c. There is a posted or pending additional assessment equal to or greater than the unpostable amount,   Release using URC 0.
    d. Research shows the unpostable payment attempted to post to the wrong module,   Release using URC 6 or 8 to correct the tax module (and/or the tax period, MFT, etc.).
    e. There is an open control base on the unpostable module, or a posted or pending TC 971 action code 010-015 or an -A freeze is present, Release using URC 0. Input TC 570, if the TC 971 is pending.
    f. Research identifies a posted or pending TC 150/976/977 with a corresponding posting date,   Release using URC 6 if found in another tax module or URC 0 if found in the unpostable tax module.
    g. The payment is addressing MFT 01, research the entity module for Employment Code T, no Employment Code T and FICA tax was not assessed, or Employment Code T and the taxpayer has not been assessed FICA tax, Release using URC 0. Input TC 570. Prepare Form 3465, Adjustment Request, to Accounts Management and request the module be assessed for FICA tax. See IRM 3.13.2.6.9, Employment Code (EC) T, for additional information on Employment Code T.
    h. The unpostable is a TC 760, was prepared at the campus, Contact the initiator and explain the condition. Correct according to their instructions.
    i. The Status Code is other than 10 or 12 use CC INTST to check for additional interest and penalties on module.

    Note:

    See IRM 2.3.29-1, IDRS Terminal Responses - Command Codes INTST, ICOMP and COMPA, for information on CC INTST.

    CC INTST indicates additional interest and penalties on module, Release using URC 0.
    j. The TC 650/660/670 money amount is in line with the payments the taxpayer has been making, CC IADIS indicates that the taxpayer has an installment agreement, Post the payment received to the earliest CSED.
    k. The payment money amount is in line with the payments the taxpayer has been making, there are no debit modules URC 6 to post per date.
    l. The amount is out of line with other payments, or there are no debit modules, Contact the taxpayer via telephone or by using a Letter 21C or Letter 320C for proper disposition of the payment. When reply is received from the taxpayer, release per taxpayers’ request. If no reply is received, release using URC 8 and request Rejects to forward the payment to Unidentified, if the received date of the payment is less than one year old. If the payment is more than one year old, request rejects to forward the payment to Excess Collections.
    m. The unpostable is a payment in Status 26, and a Collection assignment number is present DO NOT take any action without first contacting the Revenue Officer (RO) assigned to the case.

    Note:

    The RO by TSIGN/ZIP/STATE is available under the Who/Where tab on SERP. This listing provides the RO group assignment number, the zip codes related to it, including fax number, phone number and address.

    Follow action provided by the RO and close the unpostable appropriately.
    n. The payment unposted on MFT 02, tax period 201712-201911 without DPC 64, the module contains a TC 766 CRN 263 (indication of an IRC 965 installment) matching the payment amount, Release using URC 8 to Rejects with remarks to add the DPC 64 to the payment.
    o. The payment unposted on an employment tax form module on any tax period in 2020 with a TC 766 CRN 280 present, there are no other balance due modules that match the unposted payment, Release using URC 0 to allow the payment to post.
    p. The payment unposted on an employment tax form module on any tax period in 2020 with a TC 766 CRN 280 present, payment matches a balance due on a different module, Release using URC 6 to the correct MFT/Tax Period as applicable.

UPC 305 RC 4

  1. UPC 305 RC 4 occurs when a TC 150 for Form 941 (MFT 01), Form 1120 (MFT 02), Form 720 (MFT 03), Form 940 (MFT 10), Form 944 (MFT 14), or Form 945 (MFT 16) and is not a corrected UPC 305, attempts to post to a module where the credits claimed on the return exceed credits posted (not including TCs 610 or TCs 840) by ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡.

    1. If a tax module is present, Master File will generate this unpostable condition.

    2. If a tax module is not present, Master File will generate a TC 599 closing code 013 to indicate the tax return is an unpostable 305 and the tax module is in 06 status.

  2. UPC 305 RC 4 Resolution - The resolution consists of following the instructions in the tables below for Excess credits and Missing credits.

    Note:

    If Computer Condition Code "X" is present and a Form 8827, Credit for Prior Year Minimum Tax-Corporations is attached, release using URC 0. Do not send to Rejects for manual refund.

  3. UPC 305 RC 4 Excess Credit(s):

    IF AND THEN
    Credit(s) is more than amount claimed, Within pattern, Transfer to future module. Release using URC 0 and cycle to post as necessary.
    Credit(s) is more than amount claimed, Not within pattern, Release using URC 0. This will generate a "Q" freeze and send a CP 267 Computation of Tax, to the taxpayer.

    Note:

    Excess credit(s) may be returned to the taxpayer if significant hardship exists, even though there may be an unpaid assessed liability on another account or the Treasury Offset Program (TOP). Refer to IRM 21.4.4.3, Why Would A Manual Refund Be Needed? and IRM 21.4.6.5.5, Hardship Refund Request.

  4. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  5. Missing Credit(s) - Research IDRS, MCC transcripts and/or CC BMFOL/CC MFTRA for credit(s) claimed on the unpostable return. Payments may be on parent, subsidiary or associated EINs. Research for a different EIN. Refer to IRM 3.12.279.34, Credit Transfers and Offsets, and/or IRM 3.12.279.36, Category Code L7 (Credit Transfers and Bad Checks).

    Note:

    Use Doc Code 34 on transfers if possible, however an R- freeze requires Doc Code 24.

    IF AND THEN
    Research shows a delinquent payment pattern,   Release using URC 0.
    Payment(s) is found, Payment(s) has refunded, Transfer to the unpostable module. Release using URC 0 to post and cycle as necessary.
    Payment(s) is found, Payment(s) has not refunded, Transfer to the unpostable module. Release using URC 0 and cycle as necessary.
    Credit elect is found, The money is available, or module contains a pending TC 841, When money is available move the credit elect with a TC 830, release using URC 0 to post and cycle as necessary.
    Credit elect is found, Credit elect refunded in an earlier cycle or is no longer available and the module does not indicate a pending TC 841, Release using URC 0.
    Credit(s) is not found,   Release using URC 0.

UPC 305 RC 5

  1. UPC 305 RC 5 occurs when Form 941, Employer's Quarterly Federal Tax Return (MFT 01), Form 944, Employer's ANNUAL Federal Tax Return (MFT 14), or Form 945, Annual Return of Withheld Federal Income Tax (MFT 16), filed by Federal Agencies (Employment Code "F" ) attempts to post to a module where the credits claimed on the return and the credits posted differ by ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡.

  2. UPC 305 RC 5 Resolution - Research IDRS, MCC transcripts and/or CC BMFOL/CC MFTRA for credit(s) claimed on the unpostable return.

    IF THEN
    Research indicates a delinquent payment pattern, Release using URC 0.
    Credit(s) is found, Transfer to the unpostable module. Release using URC 0 to post and cycle as necessary.

    Note:

    Use Doc Code 34 on transfers if possible, however an R- freeze requires Doc Code 24.

  3. If unable to locate the missing credit(s), contact the Federal coordinator at your campus to determine the appropriate action required.

UPC 306 Adjustment/Audit Discrepancy

  1. All UPC 306 conditions and resolutions are provided in the table below.

    Note:

    If Doc Code 51, contact the originator for action(s) needed, release using URC 8 and request Rejects to change the transaction.

    Reason Code Condition Resolution
    1 Occurs when a TC 30X with DLN blocking series of 79X or 9XX, priority code is not 2 or 3 and the settlement amount field on the TC 30X does not equal ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ of the net of posted TC 150, 29X and 30X. URC 2 to originator.
    2 Occurs when a TC 290 or 291 attempts to post to a credit balance module frozen by TC 570 with Doc Code 54. GUF Auto-Closed URC 2 to originator.
    3 Occurs when a TC 290 with Priority Code 6 and with a significant amount attempts to post to a module where the posted return (TC 150) has a Math Status Code of anything other than "3" and TC 29X blocking series 770-789 is not posted. GUF Auto-Closed URC 2 to originator.
    3 Unposts any COVID adjustment TC 29X/30X with credit reference number (CRN) 280 and Reason Code 195 where the amount of the CRN 280 plus any unreversed CRN 280s on the module exceeds the MAXIMUM-DEFERRED-AMOUNT (941/943/944/CT-1) or SCH-H-MAX DEFER-SECT-2302-AMT (1041). GUF Auto-Closed URC 2 to originator.
    3 Unposts any TC 290 CRN 299 with an adjustment reason code 219 attempting to post after the TC 150 posts on MFT 01/09/11/14. GUF Auto-Closed URC 2 to originator.
    4 Occurs when a TC 290 with Priority Code 6 attempts to post to a module with an unreversed TC 470 CC 094 posted. GUF Auto-Closed URC 2 to originator.
    5 Occurs when a TC 291 (Blocking Series 150-199) with Priority Code 7 attempts to post to a module without an unreversed TC 470 CC 094 posted. GUF Auto-Closed URC 2 to originator.
    6 Occurs when a TC 470 with CC 094 attempts to post to a module which is not under the Math Error (-G) Freeze. URC 2 to originator.
    7 Occurs when a TC 29X blocking series 770-789 attempts to post to a module with an unreversed TC 470 CC 094 posted. GUF Auto-Closed URC 2 to originator.
    8 Occurs when a TC 290 for zero with Priority Code 4 attempts to post with a secondary transaction. GUF Auto-Closed URC 2 to originator.

UPC 307 RC 1 Fiscal Year Month Discrepancy

  1. UPC 307 RC 1 occurs when the input transaction Fiscal Year Month (FYM) attempts to establish a tax module but does not match the FYM of the Entity account.

  2. Unpostables will reassign UPC 307 RC 1 returns to the Entity Unpostable function for MFTs other than 33, 34, 37, 44 or 67.

  3. Use the following table to resolve UPC 307 RC 1 All others:

    IF THEN
    There is a TC 590 or 599 with a closing code, Release using URC 6 and post to the FYM on master file.
    There is a TC 59X (other than 590-599 CC 017), Release using URC D.
    Doc Code 14, 49, or 77 (other than 59X), GUF Auto-Closed URC 2 to originator.
    Doc Code 54 with TC 29X, Release using URC 2 to the originator.
    Doc Code 24 or 48 on the Debit side, URC 6 or 8 to reverse credit. Open a control to the preparer.
    Doc Code 24 or 48 on the Credit side, Research to determine the taxpayers correct tax period and input TC 016 if appropriate. Release by using URC 0. If unable to determine the correct tax period after all research has been exhausted, URC 6 or 8 to post credit back to the debit. Open a control to the preparer.
    Doc Code 34 on the Debit side, Release with URC 6 to correct the transaction date if appropriate. Otherwise, URC 2 to the originator.
    Doc Code 34 on the Credit side and the debit side posted, Release with URC 6 or 8 to reverse the transfer. Open a control to the originator.
    Doc Code 58, Release with URC 6 or 8 as appropriate to reverse the credit/debit transaction and notify the originator.
    TC 370 Doc Code 52 and there is an input error, Release using URC 6.
    TC 370 Doc Code 52 and there is no input error, Input TC 016, release with URC 0. Also, if the TC 370 is for a prior year, input a TC 016 to change back to the Master File tax period with a Posting Delay Code of 1.
    TC 610/670, Post payment to Master File FYM using URC 6 or URC 0.

  4. Use URC 6 to release the non-taxable returns listed below:

    MFT FORM DOC CODE
    02 1120-S 16
    06 1065 65
    15 8752 23
    36 1041-A 81
    37 5227 83
    44 990-PF 91
    50 4720 71
    67 990 90, 93
    67 990-EZ 09, 92
    77 706-GS (T) 29
    78 706-GS (D) 59

UPC 307 RC 2

  1. UPC 307 RC 2 occurs when any transaction (except TC 421 or 424 with SPC 039, source code 60 and Employee Group Code is 1000/2000) attempts to open a module whose period ending is greater than 23C date plus 12 months.

    Exception:

    For TC 157, if period ending is greater than 23C date plus 18 months.

  2. UPC 307 RC 2 Resolution - If TC is not 6XX, GUF Auto-Closed URC 8. All others, use the following table for resolution instructions:

    IF THEN
    The unpostable is a payment, Release using URC 6 or 8 to the earliest debit module.
    The unpostable is a payment with no debit module, Release using URC 6, to post per date.
    The unpostable is a payment with no Accounting period, Input TC 016, release using URC 0, to post and cycle as necessary.
    The unpostable is not a payment, Release with URC 8 and request Rejects to route to the originator.

UPC 307 RC 3

  1. UPC 307 RC 3 occurs when a TC 660 (estimated tax payment) for MFT 05, Form 1041, U.S. Fiduciary Income Tax Return (for Estates and Trusts), is not establishing the first MFT 05 tax module, has a tax period month of other than 12, and does not match the Entity Fiscal Month.

  2. UPC 307 RC 3 Resolution - Release using URC 6 and post to the tax period on Master File.

UPC 307 RC 7

  1. UPC 307 RC 7 occurs when a TC 150 with Computer Condition Code (CCC) "Y" or a TC 620 with CCC "W" does not match on entity Fiscal Year Month (FYM) with input FYM other than 12 attempts to post with a TC 054/055 posted.

  2. UPC 307 RC 7 Resolution:

    IF THEN
    Check for transcription or coding error, If found correct using URC 6.
    A final return (TC 150), Release using URC 8. Instruct Rejects to delete CCC "Y" and re-input with CCC "F."
    Extension (TC 620) with change in accounting period box marked or a final, Input TC 016. Release using URC 0 and cycle if necessary.
    All others, Reassign to Entity Unpostables. Notate case and attach research before routing.

UPC 307 RC 8

  1. UPC 307 RC 8 occurs when the input Fiscal Year Month (FYM) of the TC 150 for MFT 02, Doc Code 07, Form 1120-FSC, U.S. Income Tax Return of a Foreign Sales Corporation, does not match entity FYM, and the TC 060 is posted but its effective date is greater than the tax period on input.

  2. UPC 307 RC 8 Resolution - reassign to Entity Unpostables. Notate case and attach research before routing.

UPC 307 RC 9 OSPC

  1. UPC 307 RC 9 occurs when the input fiscal year month (FYM) of the TC 150 for MFT 68, Form 3520, Annual Return to Report Transactions with Foreign Trusts and Receipt of Foreign Gifts, does not match the entity FYM.

  2. UPC 307 RC 9 Resolution - GUF Auto-Closed URC 8 to rejects.

UPC 308 RC 6 Form 940

  1. UPC 308 RC 6 unposts a TC 150 for MFT 10 if the net of previously posted Data Processing (DP) Adjustments with Blocking Series 400-439 is not zero. UPC 308 RC 6 is GUF Auto-Closed with URC 8, nullify area code 02 to Adjustments.

UPC 309 RC 1 Attempt to Establish a Tax Module

  1. UPC 309 RC 1 occurs when an input transaction attempts to establish a tax module and does not match on MFT code and tax period.

  2. UPC 309 RC 1 Resolution:

    1. If pre-journalized money amount is zero (0), GUF Auto-Closed URC 2 to originator.

    2. If an unposted reversal is received (TC 611, 612, 651, 652, 661, 662, 671 or 672) and the related payment is identified as an Unpostable in Entity Unpostables, have the unposted payment reassigned. Close with URC 8 to Rejects with remarks "Process credit and debit to work together in Unidentified."

  3. All others: verify the MFT, Tax Period and Transaction Code (TC), then use the following table to resolve the unpostable condition.

    Note:

    If the unpostable transaction is a payment processed through the Remittance Transaction Research (RTR) system, research the payment for indication of a processing error. The image of the check may indicate where the payment was intended or if applied to an incorrect taxpayer. If the payment was paid electronically by Credit/Debit card or Electronic Federal Tax Payment System (EFTPS), check for misapplied payments by researching balance dues on other modules and balance dues on XREF TINs.

    IF AND THEN
    The MFT, Tax Period or TC is incorrect,   Release using URC 6, 8, or 1.
    The MFT, Tax Period or TC is incorrect, Doc Code is 34 that cannot be corrected, Release using URC 2 to the originator.
    The MFT, Tax Period or TC is incorrect, Doc Code is 24, 48, or 58 that cannot be corrected (L7 category), Reverse using URC 6 or 8 and notify the originator.
    The MFT, Tax Period or TC is incorrect, Doc Code is 87 (dishonored check - TCs 611, 651, 661, and 671), Release using URC 8, cancel the DLN and route to Dishonored Check function.
    The MFT, Tax Period or TC is incorrect, A TC 720/740 Doc Code 45 (undeliverable refund) and the original TC 846 cannot be found, Release with URC 1 and nullify code 41 to Accounting.

    Reminder:

    Always prepare Form 3245, Posting Voucher - Refund Cancellation or Repayment, when nullifying to Accounting.

    The MFT, Tax Period or TC is incorrect, Doc Code 45 other than TC 720/740, URC 1, Nullification Code 41 to Accounting.

    Reminder:

    Always prepare Form 3245, Posting Voucher - Refund Cancellation or Repayment, when nullifying to Accounting.

    The MFT, Tax Period or TC is incorrect, TC 690 (Penalty payment) the corresponding penalty is not found, Release using URC 8, cancel DLN and request payment be sent to Unidentified.
    The MFT, Tax Period or TC is incorrect, TC 690 (Penalty payment) the corresponding penalty is found, Release using URC 6 or 8.
    MFT 76 and the plan number is incorrect, Research CC BMFOLI for the correct plan number, Release using URC 6 to the correct plan number.
    MFT 83, TC 650/670, DPC 64 (Designated IRC 965 payment), There is an unreversed TC 766 CRN 263 on an MFT 02 or MFT 05 matching the payment amount, Release using URC 6 to the correct MFT and tax period.
    MFT 83, TC 650/670, DPC 64 (Designated IRC 965 payment) or other DPC, Review of the check image on RTR indicates the payment was meant for a different MFT and/or TIN, Release using URC 8 with remarks to remove the DPC and correct the MFT/TXPD and/or XREF TIN.
    TC 694 for MFT 13 with a DPC 47/48,   Release using URC 6, change the TC 694 to a TC 670, and post to the original module if tax class is compatible. Otherwise, release using URC 8 and request Rejects to renumber to the correct MFT, tax period and post as a TC 670.
    MFT 13 (Form 8278, Computation and Assessment of Miscellaneous Penalties Non-Return Related Civil Penalties),

    Note:

    See IRM 3.12.279.207, UPC 497 RC 6 Invalid User Fee Data, for additional instructions on Installment Agreements.

    TC 694, Input TC 971 with action code 082 (DPC 50) for original ($225.00) payment or 083 (DPC 51) for reinstated ($89.00) payment. Release using URC 0, cycle as appropriate.
    MFT 13 TC 694 with secondary TC 360, The DPC is not present, Release using URC 8, request rejects to input a DPC 50 for the original installment agreement ($105.00) or DPC 51 for a reinstated installment agreement ($45).

    Note:

    The TC 694 must carry a TC 360 for this resolution. See IRM 3.12.279.207, UPC 497 RC 6 Invalid User Fee Data, for additional instructions on installment agreements.

    TC 652 addressing MFT 01/14, And the TC 650 moved or is not posted, Research CC EFTPS, CC UPTIN and/or CC TXMOD for the posted or pending TC 650, release using URC 0, 6, or 8. Cycle if necessary.
    TC 680, Cannot find the corresponding interest TC, Release using URC 6 and change TC 680 to a TC 670.
    TC 971, Unable to determine the correct module the transaction belongs on, Release using URC 2 to the originator.
    If originator not found or blank, close with URC D.
    TC 986, BMFOLI has a module for MFT 88 with same tax period, Release with URC 0.
    TC 986, BMFOLI does not have a module for MFT 88 with same tax period, Release with URC D.

UPC 311 RC 1 Account Transferred Out

  1. UPC 311 RC 1 occurs when an input transaction coded other than TC 370 (Doc Code 51) with a secondary TC 402 attempts to post to a tax module in status 29 (Account Transferred Out of MF).

  2. UPC 311 RC 1 Resolution - The following table provides instructions for resolving this condition:

    IF AND THEN
    The unpostable is a TC 740 with blocking series "66666,"

    Note:

    Refund checks not cashed within 12 months of issue date are considered expired checks and are identified by a TC 740 Blocking Series 66666.

      Release using URC 1 nullify area code 41 and route to Revenue Accounting.
    The unpostable is not addressing the correct module,   Release using URC 6, 8 or 1, as appropriate.
    The unpostable is addressing the correct module, Research locates a posted or pending TC 402, Release using URC 0 and cycle to post after TC 402.
    The unpostable is addressing the correct module, Research does not locate a posted or pending TC 402, Release using URC 2 to the originator, or URC 8 and request Rejects renumber to the correct MFT.
    The unpostable is MFT 46,   Reassign to EO Entity.

UPC 311 RC 2 TC 971/745, Account Transferred Out

  1. UPC 311 RC 2 occurs when an input TC 971 AC 745 attempts to post to a tax module in Status 29.

  2. This unpostable Transfer Out requests include but are not limited to the following:

    • Assessment to be moved from one period or TIN to another

    • Offer-In-Compromise (Split Assessment)

    • Bankruptcies

    • Reversal of Erroneous Abatements

    • Duplicate Assessments on Master File for Master File Tax Code (MFT) 55

    • Non-Master File to Master File

    • Program problems

  3. UPC 311 RC 2 Resolution - If TC 370/971 and Doc Code 51, then GUF Auto-Closed URC 8. All others, research to determine if the unpostable is addressing the correct module and resolve using the following table:

    IF THEN
    Not addressing the correct module, Change the tax period or MFT, as applicable. Release using URC 6.
    Addressing the correct module, Release using URC 8. Request Rejects cancel the Document Locator Number (DLN) and route to Accounting.

UPC 311 RC 3 AIMS Indicator, Account Transferred Out

  1. UPC 311 RC 3 occurs when a TC 971 AC 745 unposts because the AIMS indicator (-L Freeze) is on.

  2. UPC 311 RC 3 Resolution: If TC 971, Doc Code 51, GUF Auto-Closed URC 8. If TC is not 400, GUF Auto-Closed URC 2. All others, release using URC 8. Request Rejects cancel the Document Locator Number (DLN) and route to originator.

UPC 311 RC 4

  1. UPC 311 RC 4 unposts a TC 971 AC 745 if there is no return on the module.

  2. UPC 311 RC 4 Resolution: Auto-Closed URC 2 to originator.

UPC 311 RC 5

  1. UPC 311 RC 5 unposts a TC 370 carrying secondary TC 400.

  2. UPC 311 RC 5 Resolution: Auto-Closed URC 2 to originator.

UPC 311 RC 6

  1. UPC 311 RC 6 unposts a TC 971 AC 745 if the module is in credit balance.

  2. UPC 311 RC 6 Resolution:

    IF THEN
    Pending transaction creates a zero or debit balance module and will allow TC 971 AC 745 to post, URC 0.
    All others, URC 8 to Rejects with remarks to cancel DLN and route document to Originator.

UPC 312

  1. The table below provides the condition and resolution for UPC 312.

    Reason Code Condition Resolution
    1 Occurs when a TC 530 with Closing Code 008 attempts to post to an account with open MFT 02 or 05 filing requirements. Auto-Closed URC D.
    2 Occurs when a TC 986 with Combined Annual Wage Reconciliation (CAWR) status/closing code 031, 032, 033, 034, 094, 095, or 096 attempts to post to a CAWR module in a BMF account where the entity 52 switch is significant of the 2 or 4 bit (TC 530 closing code is 007 or 010) of the entity CC 053 indicator is significant. Auto-Closed URC 2 to CAWR.
    3 Occurs when a TC 986 with CAWR Status/Closing Code of 091 if there is a Status/Closing Code of 040, 041 or 091 anywhere in the Status History Section. Auto-Closed URC 2 to the originator.
    4 Occurs when a TC 530 Closing Code 017/018/019 attempting to post to a tax module that does not contain a TC 971 AC 365/366. Auto-Closed URC 2 to the originator.

UPC 313 RC 1 No Related Transaction

  1. UPC 313 RC 1 occurs when an input transaction fails to find its related transaction posted to the tax module with the same Master File Tax (MFT) Code and tax period. UPC 313 RC 1 also occurs when:

    1. A TC 971 AC 507 (IRC 965 Transfer Agreement) attempts to post when an unreversed TC 971 AC 507 is already present.

    2. A TC 298/299 attempts to post when the XREF TIN on the TC 290/291 does not match that of a posted TC 971 AC 507 on the IRC 965 MFT 83 module.

    3. A TC 971 AC 043 attempts to post when an unreversed TC 971 AC 043 is already present.

    4. A TC 810 attempts to post on a module that contains an unreversed TC 810 with a matching responsibility unit/jurisdiction code (RC code on FRM 77). Also, unposts a TC 811 attempting to post to a module with no TC 810 present.

  2. The following table provides a list of input transaction codes and the related transaction (secondary) that is not already posted:

    Input TC
    (attempting to post)
    Valid Doc Code TC (not posted) Valid Doc Code
    023 77 024 77
    052 63 053, 054, 055, 058, 059 63, 77, 64, 63
    061 63 060 63
    062 63 060, 063, 064, 065 63
    065, 066 63 060 63
    071, 072   070  
    073   071  
    077   076  
    075   074  
    079   078  
    083   082  
    085   084  
    087   086  
    091 53 090 53
    092 53 090, 093, 095, 097 53
    095 53 090 53
    096 53 090 53
    101   100  
    103   102  
    131, 824   130  
    149   148  
    161   160, or 166  
    162   160, or 161  
    171   170, or 176  
    181   180, 186  
    191   190, 196, 336  
    241   240, 246  
    271   270, 276  
    272   270, 271  
    281   280, or 286  
    294   295, or 305  
    321   320  
    235   234, 238  
    304   295, or 305  
    342   340, 341  
    351   350  
    361   360  
    428   420, 424  
    451   450  
    462   460  
    472 CC 091   470 CC 091  
    472 CC 092   470 CC 092  
    472 CC 094   470 CC 094  
    472 CC 095   470 CC 095  
    472 CC 097   470 CC 097  
    472 CC 098   470 CC 098  
    472 CC 099   470 CC 099  
    472 CC not equal to 091, 094, 095, 099 24, 48, 77 470 CC not equal to 091, 094, 095, 099 77
    475   474, 478  
    481, 482, 483   480  
    488   150  
    495   494  
    521, 522 CC 06X   520 CC 06X

    Note:

    CC must match

     
    521, 522 CC 073,   520 CC 073, 076, 077  
    521, 522 CC 076,   520 CC 076,  
    521, 522 CC 077,   520 CC 077,  
    521, 522 not equal to CC 081, 085, 086, 087, 088, 089 77 520 not equal to CC 081, 085, 086, 087, 088, 089 77
    521, 522 CC 081   520 CC 081  
    521, 522 CC 085   520 CC 085  
    521, 522 CC 086   520 CC 086  
    521, 522 CC 087   520 CC 087  
    521, 522 CC 088   520 CC 088  
    521, 522 CC 089   520 CC 089  
    531, 532   530  
    535   534  
    539   538  
    571, 572 77 570 09, 10, 11, 12, 17, 18, 21, 22, 24, 26, 27, 48, 58, 77,
    592 14, 49 590,591, 592, 593-599 14, 49
    611, 612 19, 24, 34, 58, 87 610, 976, 150 (Remittance) 03, 05, 06, 08, 09, 10, 11, 12, 13, 14, 16, 17, 18, 19, 20, 21, 22, 24, 25, 26, 33, 34, 38, 40, 41, 42, 43, 44, 46, 58, 65, 70, 71, 76, 81, 83, 90, 91, 95,
    621, 622 19, 24, 34, 58, 87 620 04, 17, 19
    632, 637   636, 630  
    641, 642 19, 24, 34, 58, 87 640 17, 18, 19, 24, 34, 58
    651, 652 19, 24, 34, 87 650 19, 24, 34
    661, 662 19, 24, 34, 58, 87 660, 430 (Remittance) 17, 19, 20, 24, 34, 58, 61
    671, 672 19, 24, 58, 87 670 17, 18, 19, 24, 34, 58
    679   678  
    681, 682   680  
    691, 692   690  
    694 (except DPC 44/45/46/49/50/51)   360  
    695   694  
    701 24 706  
    702 24, 58 700 24, 58
    712 48 710, 716 48, 58
    720 45, 48 840, 843, 846 45
    721, 722 45, 48 720 45, 48
    731   736, 756  
    732 24, 58 730 24, 58
    740 45 840, 843, 846 45
    742 45 740 45
    762   760  
    767 Ref # 000 47, 54 766 Ref # 000 47, 54
    767 Ref # 299 47, 54 766 Ref # 299 47, 54
    767 Ref # 339 47, 54 766 Ref # 339 47, 54
    767 MFT 08 CRN 3XX 47, 54 766 MFT 08 - same CRN 47, 54
    771 48 770, 776  
    772 45, 47, 48, 51, 54 770, 776  
    780 77 150 (except MFT 13) and 480  
    781, 782, 788   780  
    792   790, 796  
    802   800  
    807   806  
    821 24 826  
    822 24, 58 820 24, 58
    832 48 830, 836 48
    841 45, 48 840, 843, 846 45
    842   846  
    843 45 841 45, 48
    844 with zero memo amt. 77 840, 846 45
    844 with memo amt. 77 840/846 matching TC 844 on date 45
    845 77 844 77
    850   77X  
    851   856  
    852   850  
    897   896 (TC 897 with matching Agency Code and Subagency)  
    911   910  
    912   914  
    915   916, 918, 150  
    917   916  
    919   918  
    932   930  
    961 (RAF)   960 (RAF) (Send to print and drop)  
    971 AC 01, 02 77 150/976  
    971 AC 77   971 AC 76  
    971 AC 94   971 AC 93 (XREF TIN, MFT and TXPD)  
    971 AC 98   971 AC 99  
    972 AC 31   971 AC 31  
    972 AC 32   971 AC 32  
    972 AC 33   971 AC 33  
    972 AC 34   971 AC 34  
    972 AC 35   971 AC 35  
    972 AC 37   971 AC 37  
    972 AC 38   971 AC 38  
    972 AC 47   971 AC 47  
    972 AC 54   971 AC 54  
    972 AC 82   971 AC 82  
    972 AC 83   971 AC 83  
    972 AC 84, 85   971 AC 84, 85  
    972 AC 86 77 971 AC 86 (with zero ending date) 77
    972 AC 87 77 971 AC 87 (with zero ending date) 77
    972 AC 88   971 AC 88  
    972 AC 93   971 AC 93 (XREF TIN, MFT and TXPD)  
    972 AC 165   971 AC 165  
    972 AC 177   971 AC 177 (XREF TIN, Trans Date & Misc amt)  
    972 AC 179   971 AC 179 (XREF TIN, Trans Date & Misc amt)  
    972 AC 220   971 AC 220  
    972 AC 350   971 AC 350  
    972 AC 351   971 AC 351  
    972 AC 352   971 AC 352  
    972 AC 353   971 AC 353  
    972 AC 330   971 AC 330 (XREF TIN and secondary date)  
    972 AC 360   971 AC 360 (XREF TIN)  
    972 AC 507   971 AC 507 (XREF TIN/MFT/TXPD)  
    972 AC 637   971 AC 63  
    972 AC 638   971 AC 638  
    972 AC 804   971 AC 804 (Trans Date)  
    972 AC 820   971 AC 820 (XREF TIN/MFT/TXPD)  
    972 AC 850   971 AC 850  
    972 AC 861   971 AC 861  
    972 AC 862   971 AC 862  
    972 AC 863   971 AC 863  
    972 AC 866   971 AC 866 (Trans Date)  
    972 AC 867   971 AC 867 (Trans Date)  

UPC 313 RC 1 Resolution

  1. UPC 313 RC 1 Resolution - Use the following table and paragraphs in conjunction with IRM 3.12.279.34, Credit Transfers and Offsets, IRM 3.12.279.35, Refunds (Erroneous, Canceled or Undeliverable), and IRM 3.12.279.36, Category Code L7 (Credit Transfers and Bad Checks), to resolve the credit transfer unpostable conditions and the other unposted transaction conditions:

    Reminder:

    Check to see if the related transaction posted. If posted, URC 0 the unpostable.

    Caution:

    For document codes 24 and 48, do not correct the MFT or tax period. This creates a bad audit trail for future reference.

    IF AND THEN
    a. The Doc Code is 34, The date is incorrect, URC 6 to correct the date.
    b. The Doc Code is 34, It is a duplicate (money was moved where initiator intended), Release using URC D.
    c. The Doc Code is 34, Unposts for any other reason, Release using URC 2 and route to the originator.
    d. The unpostable is a TC 821, TC 826 with the same money amount but a different date is found and has not been previously reversed, URC 6 and change the date.
    e. The unpostable is a TC 821, With no corresponding TC 826, URC 6 and change the TC 821 to a TC 700.
    f. The unpostable is a TC 832, With no TC 830, URC 6 and change the TC 832 to a TC 710.
    g. The Doc Code is 24, 48 or 58, The related TC is found in the unpostable module, and the other side of the transfer is posted correctly, URC 6 to correct the transaction.
    h. The Doc Code is 24, 48 or 58, The related TC cannot be found in the same module, or the other side of the transfer is not posted correctly, Release using URC 6 or 8 to reverse the credit and open a control to the originator.
    i. The Doc Code is 24 or 48, and both the debit and credit side are unpostable, After researching each side individually, both sides can be posted correctly, Release both cases using URC 6.
    j. The Doc Code is 24 or 48, and both the debit and credit side are unpostable, After researching each side individually, both sides cannot be posted correctly, Release using URC 8 to wash the debit and credit. Notify the originator of the action taken.
    k. The Doc Code is 51,   Contact the originator for action(s) needed. Release using URC 8 and request Rejects change the transaction.
    l. The Doc Code is 51, The unposted TC reversal does not have a matching TC, Release using URC 8, request Rejects to suspend the document and forward to Accounting for resolution.
    m. The Doc Code is 51, The unpostable has repeated due to a posted transaction on the account preventing corrections to be made.

    Note:

    The CC UPTIN amount must be zero.

    Release URC 2 to the originator.
    n. The transaction code is a TC 971 or TC 972,   Release with URC 2 to the originator.
    URC D if originator not present.
    o. The transaction code is a TC 961,   Release with URC 2 to CAF.
    p. The Doc Code 77 is a TC 521,   URC 2 to the originator.
    URC D if originator not listed.
    q. The Doc Code 77 is a TC 522 or TC 531,   URC 2 to the originator.
    r. The Doc Code 53 is a TC 09X,   URC 2 to the originator.
    s. TC 767, Doc Code 54,   URC 2 to the originator.
    t. TC 290/298/299, Doc Code 54,   URC 2 to the originator.
    u. TC 810, Doc Code 77,   URC 2 to the originator.
  2. If the transaction code is a TC 720 (Refund Repayment), TC 740 (Undeliverable Refund Check Redeposited) or TC 841 (Cancelled Refund Check Deposited), research CC BMFOL to determine if the transaction is addressing the correct module, then use the following table to resolve the unpostable condition:

    IF AND THEN
    The TC 840 or 846 is found in another module with the same money amount,   Release using URC 6 or 8 to change the tax period or MFT.
    The TC 840 or 846 is found in another module, There is a discrepancy in the unposted money amount and the TC 720/740 amount,

    Note:

    See IRM 21.4.3.5.3, Undeliverable Refund Checks, if needed.

    Complete Form 3245, Posting Voucher - Refund Cancellation or Repayment, release using URC 1 with nullifier 41 and route the case to Accounting.
    Other than a money discrepancy, Unable to resolve the case, Release using URC 1 with nullifier 41 and route the case to Accounting.
  3. If Doc Code 87 (Form 2287 - Dishonored Check Posting Voucher) - research to determine if the transaction is addressing the correct module, then use the following table to resolve the unpostable condition:

    IF THEN
    The date, TC or tax period is incorrect, Release using URC 6 to correct the date, TC and/or tax period.
    The money amount is incorrect, Release using URC 8. Request Rejects to route to the Dishonored Check Function.

  4. If the transaction is a TC 694, DPC 47/48, release using URC 6, change the TC 694 to a TC 670, and post to the earliest debit module if the tax class is compatible. Otherwise, release using URC 8 and request Rejects to renumber to the correct MFT, tax period and post as a TC 670.

  5. If the transaction is a TC 694 without a DPC, release using URC 8 and request Rejects to renumber to the correct MFT, tax period and post as a TC 670. Add remarks for Rejects to input with DPC 50 for the original installment agreement or DPC 51 for a reinstated installment agreement.

  6. If the unpostable is a non-DPC 64 payment transaction (TC 611/612/641/642/661/662/671/672/681/682/691/692) attempting to post to an MFT 02/05/34 module where the transaction targeted for reversal is a DPC 64 payment transaction (TC 610/640/660/670/680/690), release using URC 8 and request Rejects to add the DPC 64.

  7. If an unposted reversal is received (611, 612, 651, 652, 661, 662, 671 or 672) and the related payment is identified as an Unpostable in Entity Unpostables, have the unposted payment reassigned. Close with URC 8 to Rejects with remarks "Processing credit and debit to work together in Unidentified."

UPC 313 RC 2

  1. UPC 313 RC 2 occurs because there is a non "G" coded TC 150 with no remittance and a posted TC 611 without a posted TC 150 or 610.

  2. UPC 313 RC 2 Resolution - Research all modules for a TC 610 with same money amount.

    IF AND THEN
    The TC 610 is found,   Transfer the TC 610 to the unpostable module and release using URC 0, cycle as necessary.
    The TC 611 posted in error,   Input Form 2424, Account Adjustment Voucher, to debit the TC 610 module with a TC 611, and a secondary TC 280, and credit the unpostable module with a TC 610.
    A bad check penalty (TC 280) posted to the unpostable module,   Prepare a Form 3465, Adjustment Request, and route to Accounts Management requesting abatement of the bad check penalty. Release using URC 0 to post and cycle as necessary.
    A TC 611 erroneously posted to the module, Research does not locate a TC 610, but does locate a TC 670 for the same amount, Reverse the TC 670 with a TC 672. Use TC 610 to post credit to the modules. Release using URC 0 to post and cycle as necessary.
    The credit cannot be found,   Coordinate with Dishonored Check function for assistance in locating the credit. Release following Dishonored Check function instructions.

UPC 313 RC 3

  1. UPC 313 RC 3 occurs when a TC 538 generates to a module without an unreversed TC 971 CC 93 present.

  2. UPC 313 RC 3 Resolution - Research to determine if a TC 971 CC 93 is pending or posted.

    IF THEN
    Pending, Release using URC 0.
    Posted, Release using URC 0.
    All others, Release using URC 2 to originator.

UPC 313 RC 4 GUF Auto-Closed

  1. UPC 313 RC 4 occurs when a TC 481, 482, or 483 input and the TC 780 freeze is in effect.

  2. UPC 313 RC 4 Resolution - GUF Auto-Closed URC 2 to originator.

UPC 313 RC 6 GUF Auto-Closed

  1. UPC 313 RC 6 occurs when a TC 480 is input, and an unreversed TC 480 is already posted.

  2. UPC 313 RC 6 Resolution - GUF Auto-Closed URC 2 to originator.

UPC 313 RC 7 GUF Auto-Closed

  1. UPC 313 RC 7 occurs when a TC 290, Doc Code 54, Blocking Series 140-149 (with secondary TC 180 (deposit penalty for insufficient and/or untimely deposit of taxes) for ≡ ≡ ≡ ≡) attempts to post to a module where a TC 186 has previously posted.

  2. UPC 313 RC 7 Resolution - GUF Auto-Closed URC 2 to originator.

UPC 313 RC 8 FATCA

  1. UPC 313 RC 8 occurs when a TC 971 AC 747 is attempting to post to a Form 1120-F, U.S. Income Tax Return of a Foreign Corporation, module that does not contain an unreversed TC 971 AC 746.

  2. UPC 313 RC 8 Resolution - GUF Auto-Closed URC 2 to originator (LB&I).

UPC 313 RC 9

  1. UPC 313 RC 9 occurs when a TC 290 (Blocking Series (BS) 4XX) with item reference number (IRN) 766 for MFT 02/05/33/34 attempts to post and:

    1. A TC 150 is posted (except for BS 48X with IRN 311 present)

    2. For BS 480-489, three TCs 766 (BS 450-489) are posted and a FRC is established for the input MFT, or four TCs 766 (BS 450-489) are posted; or

    3. For BS 49X, fifty-one TCs 766 (BS 49X) are posted and a FRC is established for the input MFT, or fifty-two TCs 766 (BS 49X) are posted.

  2. UPC 313 RC 9 Resolution - GUF Auto-Closed URC 2 to originator.

UPC 315 RC 2-8 Civil Penalty Adjustments

  1. This unpostable condition occurs when there are issues with Civil Penalty adjustments. Use the following table to resolve the unpostable:

    Reason Code Condition Resolution
    2 Occurs when any MFT 13 TC 290 with Civil Penalty Reference Number for positive amount attempts to post to an account with Employment Code "F" (6). GUF Auto-Closed URC 2 to originator.
    3 Occurs when any MFT 13 TC 290 for a tax period prior to 198912 with Civil Penalty Reference Number 50X-53X attempts to post which, if posted, would bring the net 50X-53X amount in the module to ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡. GUF Auto-Closed URC 2 to originator.
    4 Occurs when any MFT 13 TC 290 with Civil Penalty Reference Number 50X-51X attempts to post to tax period 198912-200912 which, if posted, would bring the net 50X-51X penalty amount in the tax module to ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡. GUF Auto-Closed URC 2 to originator.
    5 Occurs when any (non-MFT 13) adjustment (Doc Code 47 or 54) or Doc Code 51 account transfer with Civil Penalty Reference no. 686 attempts to post to a tax module if the normal RDD is prior to 01/01/90. If an abatement is pending or posted for the penalty amount release using URC 0, and cycle to post after the pending transaction. If Doc Code 51, contact the originator and explain action(s) needed. Close per originator's instructions. All others, release using URC 2 to originator.
    6 Occurs when any MFT 13 TC 290 with Civil Penalty Reference Number 649 attempts to post, which if posted would bring the net 649 amount in the module to ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡. If an abatement is pending or posted for the penalty amount release using URC 0, and cycle to post after the pending transaction. If Doc Code 51, contact the originator and explain action(s) needed. Close per originator's instructions. All others, release using URC 2 to originator.
    7 Occurs when any MFT 13 TC 290 with Civil Penalty Reference Number 500-514 attempts to post to tax period 201001-201412, which if posted would bring the net 500-514 penalty amount in the tax module to ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ If an abatement is pending or posted for the penalty amount release using URC 0, and cycle to post after the pending transaction. If Doc Code 51, contact the originator and explain action(s) needed. Close per originator's instructions. All others, release using URC 2 to originator.
    8
    1. Any MFT 13 TC 290 with Civil Penalty Reference Number 500-514 attempts to post to tax period 201501-201512 which, if posted, would bring the net 500-514 penalty amount in the tax module to greater than ≡ ≡ ≡ ≡ ≡ ≡.

    2. Any MFT 13 TC 290 with Civil Penalty Reference Number 500-514 attempts to post to tax period 201601-201612 which, if posted, would bring the net 500-514 penalty amount in the tax module to greater than ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡.

    3. Any MFT 13 TC 290 with Civil Penalty Reference Number 500-514 attempts to post to tax period 201701-201712 which, if posted, would bring the net 500-514 penalty amount in the tax module to greater than ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡.

    4. If the tax period is 201801-201812, unposts a TC 290 containing reference number 500-514 that causes the net amount of all reference numbers 500-514 posted in the module to exceed ≡ ≡ ≡ ≡ ≡ ≡ ≡.

    5. If the tax period is 201901-201912, unposts a TC 290 containing reference number 500-514 that causes the net amount of all reference numbers 500-514 posted in the module to exceed ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡.

    6. If the tax period is 202001-202012, unposts a TC 290 containing reference number 500-514 that causes the net amount of all reference numbers 500-514 posted in the module to exceed ≡ ≡ ≡ ≡ ≡ ≡.

    7. If the tax period is 202101-202112, unposts a TC 290 containing reference number 500-514 that causes the net amount of all reference numbers 500-514 posted in the module to exceed ≡ ≡ ≡ ≡ ≡ ≡.

    GUF Auto-Closed URC 2 to originator.

UPC 316 RC 1 Date and/or Money Amount Mismatch

  1. UPC 316 RC 1 occurs when an input transaction attempts to reverse its posted related transaction but fails to match on the date and/or the money amount, the from transaction was greater than the related transaction or sum of the transactions (for the same date if date check is applicable).

  2. The table below provides specific transactions of this unpostable condition.

    • An input transaction from Column A attempts to post to a tax module but does not match on the date or was greater in the money amount than a transaction or sum of the transactions (for the same date if date check is applicable) from Column B.

    • Transaction Codes that have an asterisk ("⋆" ) require exceptional treatment. Transaction Codes marked with an "X" require a money check only. Any prior reversals must be considered with their net effects on Column B transactions.

    Column A (Input Transaction) Column B (Original Transaction)
    150 611 (net amount of all TCs 611 that match on date with input TC 150)

    Note:

    Remittances with return (TC 610) can be posted to the BMF as part of TC 150. When reversals of these transactions post, TC 150 should be searched for the respective amounts.

    X* 161 ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    Note:

    All TCs ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ should have the primary transaction amount field changed ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ prior to posting to agree with the amount being reversed.

    160 and 166
    X* 171 ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ 170 and 176
    X* 181 ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ 180, 186 (or sum thereof)
    X 191 Net of 19X/33X
    X 235 234, 238
    X 241 240, 246
    X* 271 ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ 270 and 276 (or sum thereof)
    X 281 280 and 286 (or sum thereof)
    X* 291/301 ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ 150 + 29X + 30X
    X* 295/305 ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ 150 + 29X + 30X (except MFT 01/14/BPD Module)
    X* 299 (non-zero) /309 ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ 150 + 29X + 30X
    294 (non-zero) 295, 305
    304 305, 295
    X 321 320
    X* 341 ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ 190, 196, 336, 340 (or sum thereof)
    X 351 350
    X 361 360 (or sum thereof)
    X 451 450
    535 534
    539 538 (or sum thereof)
    610 611 (net amount of all TCs 611 that match on date with input TC 610)
    * 611/612

    Note:

    TC 611/612 can reverse payment posted in amount field in TC 150/976 provided date on TC 150/976 is not earlier than reversal transaction if TC 150/976 is timely filed. If late, reversal date must equal TC 150/976 date.

    610, 976, 150 (Remittance)
    621, 622 620
    X 632/637

    Note:

    TC 632/637 must also designate the same credit (ID No.) as the TC 630 and/or 636, in addition to matching on money amount.

    636, 630 (or sum thereof)
    641, 642 640
    * 651, 652

    Note:

    TC 651/652/661/662 can reverse a merged TC 650/660 with document code 24 or 34 respectively (containing 3 high-order zeroes in TUS Number field) if the date falls within the respective date parameters for the merged transaction. Merged transactions carry ″TO″ date of respective date limits per parameters.

    650
    * 661/662 660 or 430 (Remittance)
    671/672 670
    679 678
    681, 682 680
    691, 692 690
    X 694 (except DPC 44/45/46/49/50/51) 360
    695 694
    701 706 (net of all TCs which match on date with TC 701)
    702 700
    * 712 710 and 716
    * 720 846, 840, and 843
    899 Record Type 4 899 Record Type 2
    Record Type 4 amount must be < = sum of Record type 2 amounts. Dates do not have to match.
    721, 722 720
    X 731 736, 756
    X 732 730
    * 740

    Note:

    TC 740 need match only on amount.

    840, 846, 843
    742 740
    762 760
    * 767

    Note:

    TC 767 need match only on amount when the document code is other than 51.

    Note:

    For MFT 03, TC 767 with document code other than 51 and the TC 150 DLN does not match the posted TC 150 must match on DLN with the posted TCs 766 it is intended to reverse.

    Note:

    Also, TC 767 document code 47/51/54 will reverse TC 766 with a return DLN

    Sum of 766 with no significant Ref #
    X 767 Ref # 115 Sum of 766 Ref # 115
    X 767 Ref # 116 Sum of 766 Ref # 116
    X 767 Ref # 117 Sum of 766 Ref # 117
    X 767 Ref # 251 Sum of 766 Ref # 251
    X 767 Ref # 253 Sum of 766 Ref # 253
    X 767 Ref # 254 Sum of 77X w/ Julian date 997
    X 767 Ref # 292 Sum of 766 Ref # 292
    X 767 Ref # 293 Sum of 766 Ref # 293
    X 767 Ref # 294 Sum of 766 Ref # 294
    X 767 Ref # 295 Sum of 766 Ref # 295
    X 767 Ref # 296 Sum of 766 Ref # 296
    X 767 Ref # 297 Sum of 766 Ref # 297
    X 767 Ref # 298 Sum of 766 Ref # 298
    X 767 Ref # 299 Sum of 766 Ref # 299
    X 767 Ref # 330 Sum of 766 Ref # 330
    X 767 Ref # 331 Sum of 766 Ref # 331
    X 767 Ref # 332 Sum of 766 Ref # 332
    X 767 Ref # 333 Sum of 766 Ref # 333
    X 767 Ref # 337 766 Ref # 337 with same date/amount
    X 767 Ref # 339 Sum of 766 Ref # 339
    X 767 MFT 08 CRN 3XX 766 MFT 08 - same CRN (s)
    X 771, 772 Sum of 77X
    792 790/796 (net TCs 790/796 matching on date with TC 792)
    * 802 800
    * 807

    Note:

    TC 807 other than doc code 51 need to match on amount only.

    806
    821 826
    822 820
    X 832 830, 836
    X 841 840, 843, 846
    843 841
    844 with significant memo amount 840/846
    X 850 Sum of 77X, 85X
    X 851 856
    X 852 850
    897 896 (net of TCs 896 with matching Agency/Subagency Code is less than the TC 897 amount)
    971 AC 163 971 AC 63
    972 AC 63 with same trans date 971 AC 63
    972 AC 69 with same trans date 971 AC 69
    972 AC 86/87 with early trans date 971 AC 86/87
    972 AC 163 with earlier trans date 971 AC 63
    972 AC 163 with same trans date 971 AC 163
    972 AC 18X & same AC, date & XREF info 971 AC 18X
    972 AC 352 971 AC 352
    972 AC 353 971 AC 353
    972 AC 354 971 AC 354
    972 AC 650 with different date and FIRPTA money amount 971 AC 650
    971/972 AC 115 Module already contains a TC 766 CRN 263

UPC 316 RC 1 Resolution

  1. UPC 316 RC 1 Resolution - Use the instructions in IRM 3.12.279.34, Credit Transfers and Offsets, IRM 3.12.279.35 Refunds (Erroneous, Canceled or Undeliverable), and IRM 3.12.279.36, Category Code L7 (Credit Transfers and Bad Checks), in conjunction with the following tables to resolve the credit transfer unpostable condition:

    Note:

    If the document code is 24, 34, or 48, do not correct the MFT or tax period. This creates a bad audit trail for future reference.

    Note:

    Check to see if the related transaction posted. If posted, URC 0 the unpostable.

    Exception:

    UPC 316 RC 1 Doc Code 54 is GUF Auto-Closed URC 2 to originator.

    IF AND THEN
    Credit is in the process of refunding,   Initiate a refund deletion request, using CC NOREF.
    The unpostable is attempting to reverse a computer-generated transaction, Mismatches on date, Release using URC 6 to correct the transaction date.

  2. UPC 316 RC 1 Doc Code 34

    IF THEN
    The transaction date is incorrect, Release using URC 6.
    It is a duplicate (money moved where initiator intended), Release using URC D.
    Money amount, TC, MFT, or tax period is incorrect, Release using URC 2 to the originator.

  3. UPC 316 RC 1 TC 821, TC 822, or TC 832 - A transaction attempting to reverse TC 826, 820, 830, or 836 in whole or in part. Research for "like" date and/or amount. Take the following action to resolve the unpostable condition:

    IF THEN
    The corresponding TC can be found, Release using URC 6 with a corrected date and/or transaction code.
    Both sides of the transfer are unpostable, but can be worked individually, Associate the cases and close as appropriate.
    Both sides of the transfer are unpostable and cannot be resolved, Associate the cases and release using URC 8 and notify the originator. Input TC 570 if credit is in jeopardy of refunding.
    The credit transfer is a duplicate attempt, Release using URC 6 or 8 to reverse the posted debit.
    The unpostable is due to a TC 821 with no corresponding TC 826, Release using URC 6 and change the TC 821 to a TC 700.
    The unpostable is due to a TC 832 with no corresponding TC 830 or 836, Release using URC 6 and change the TC 832 to a TC 710.
    No match is found, Release using URC 6 or 8 and reverse the posted credit and notify the originator.

  4. UPC 316 RC 1 TC 701/702 - A debit attempting to reverse TC 706/700 in whole or part. Research for corresponding date and amount. Take the following action to resolve the unpostable condition:

    IF THEN
    The corresponding TC can be found, Release using URC 6 with a corrected date and/or transaction code.
    Both sides of the transfer are unpostable, but can be worked individually, Associate the cases and close as appropriate.
    Both sides of the transfer are unpostable and cannot be resolved, Associate the cases and release using URC 8, request Rejects to wash the debit and credit. Notify the originator of the action taken.
    The credit transfer is a duplicate attempt, Release using URC 6 or 8 to reverse the posted credit.
    The credit transfer is a single reversal for two or more transactions, Correct the debit by preparing one Form 2424, Account Adjustment Voucher, for each debit. Release using URC 8.
    No match is found, Release using URC 6 or 8 and reverse the posted credit and notify the originator.

  5. UPC 316 RC 1 Doc Codes 24, 48, 58:

    IF AND THEN
    The credit transfer is a duplicate attempt,   Release using URC 6 or 8 to reverse the posted credit.
    Both sides of the transfer are unpostable, but can be worked individually,   Associate the cases and close as appropriate.
    The unpostable is a debit, The credit side has posted with the different date, or transaction code or money amount, Reverse the posted credit using URC 6 or 8. Notify the originator.
    The unpostable is a debit, The posted credit can be found using CC URINQ or XSINQ, Release using URC 8 and request Rejects cancel the DLN and route to Unidentified or Excess Collections.
    The u