- 3.17.5 Hardcore Payment Tracers
- 22.214.171.124 Hardcore Payment Tracer Overview
- 126.96.36.199.1 IRM Deviations
- 188.8.131.52 Protection of Taxpayer Accounts
- 184.108.40.206 Customer Account Data Engine (CADE) 2
- 220.127.116.11 Hardcore Payment Tracer Research
- 18.104.22.168.1 Payment Tracer (PTRACER) Application Research
- 22.214.171.124.2 Reject Register Research
- 126.96.36.199.3 Treasury Check Information System (TCIS) and Payments, Claims, & Enhanced Reconciliation (PACER) Research
- 188.8.131.52 Payment Tracer Lead Role Semi-Annual Review
- 184.108.40.206 Referrals to Hardcore Payment Tracer Function (HPTF)
- 220.127.116.11.1 Hardcore Payment Tracer Addresses and Telephone/EEFax Numbers
- 18.104.22.168.2 Payment Types
- 22.214.171.124.3 Trace Identification Number (TID) Number
- 126.96.36.199.4 Payment Tracer Forms
- 188.8.131.52.5 Form 4446, Payment Tracer Research Record
- 184.108.40.206.6 Form 8765, IDRS Control File Credit Application
- 220.127.116.11.7 Form 3809, Miscellaneous Adjustment Voucher
- 18.104.22.168.8 Letters and Notices
- 22.214.171.124 Processing Complex Payment Tracer Cases
- 126.96.36.199.1 Encoding Errors and Piggy-Back Checks
- 188.8.131.52.2 Multiple/Split Remittances
- 184.108.40.206.3 Mixed/Slipped Blocks
- 220.127.116.11.4 Payment Applied, Account Not Fully Satisfied
- 18.104.22.168.5 Altered and/or Stolen Taxpayer Payments
- 22.214.171.124.6 Payment Not Located
- 126.96.36.199 Substantiation Process
- 188.8.131.52 Absolute Proof of Payment
- 184.108.40.206 Substantiation of Payment Authorization Responsibility
- 220.127.116.11 Payment Methods/Systems
- 18.104.22.168 Integrated Submission and Remittance Processing System (ISRP) and the Residual Remittance Processing System (RRPS)
- 22.214.171.124 Field Office Remittances
- 126.96.36.199 Lockbox Payments
- 188.8.131.52 Justice Department Lockbox Receipts
- 184.108.40.206 Cash Payments
- 220.127.116.11 Foreign Remittances
- 18.104.22.168 Treasury Bonds
- 22.214.171.124 Free Items
- 126.96.36.199 Federal Tax Deposits (FTD)
- 188.8.131.52.1 FTD Referrals to HPTF
- 184.108.40.206.2 FTD Discrepancies and How to Correct Them
- 220.127.116.11.3 FTD Discrepancies and How to Correct Them for Remaining FTD Paper Coupons
- 18.104.22.168 Electronic Federal Tax Payment System (EFTPS)
- 22.214.171.124 Direct Debit Installment Agreement
- 126.96.36.199 Alaska Permanent Fund Dividend, Municipal, and State Income Tax Levy Programs (AKPFD, MTLP, and SITLP)
- 188.8.131.52 Payment Tracer Procedures for Form 8038-T
- 184.108.40.206 Manual Deposit Process, STAUP for Foreign Remittances
Part 3. Submission Processing
Chapter 17. Accounting and Data Control
Section 5. Hardcore Payment Tracers
September 15, 2016
(1) This transmits revised IRM 3.17.5, Accounting and Data Control - Hardcore Payment Tracers.
IRM 3.17.5, Accounting and Data Control - Hardcore Payment Tracers provides instructions to be followed by the Submission Processing Hardcore Payment Tracer Functions (HPTF) for the resolution of taxpayers' missing or misapplied payments.
(1) Editorial changes (i.e. Grammar, IRM references, Legal, and Web Addresses) made throughout the IRM.
(2) Updated IRM 220.127.116.11(8) - EEFax information.
(3) Updated IRM 18.104.22.168.1 - EEFax information and removed "Note:" .
(4) Updated IRM 22.214.171.124.5(5) - "Note:" with EEFax information.
(5) Updated IRM 126.96.36.199(3) - Removed Link.
(6) Updated IRM 188.8.131.52.1 - Updated Tax Types and WorldPay US, Inc. contact information.
(7) Updated IRM 184.108.40.206(8) and 220.127.116.11.1 - Removed ALC information.
Linda J. Brown
Director, Submission Processing
Wage and Investment Division
This section provides procedures for resolving Hardcore Payment Tracer (HCPT) cases. All functions within IRS are required to work the initial phases of a payment tracer case. Cases should be referred to the Hardcore Payment Tracer Function (HPTF) for additional research only after all initial research efforts have been exhausted - See IRM 21.5.7, Payment Tracers for initial research procedures.
Procedures have been slightly revised regarding Accounts Management's initial research and Accounting's research for Federal Tax Deposit (FTD) payment tracer referrals. See IRM 18.104.22.168.1, FTD Referrals to HPTF for additional information about this one exception. This change was made by mutual agreement between Accounting and Accounts Management in December 2008.
It is important to resolve missing payment cases as expeditiously as possible because payments not applied to the proper tax module may result in erroneous notices or erroneous refunds and undue burden for taxpayers.
Taxpayers may initiate steps to resolve missing/misapplied payment issues through the Integrated Customer Communications Environment (ICCE) formerly referred to as Telephone Routing Interactive System (TRIS), written correspondence, telephone contact with a Customer Service Representative (CSR), Taxpayer Resolution Representative (TRR), Taxpayer Advocate Service (TAS), or a Taxpayer Assistance Center (TAC) visit.
All customer service representatives, including Automated Collection System (ACS), Campus Collection Operations, and TAC are responsible for researching and, if possible, resolving payment tracer inquiries. If resolution is still not possible following initial research procedures, the cases will be referred to HPTF.
Always exercise special precautions to protect taxpayers' accounts. Per the Taxpayer Bill of Rights (TBOR), taxpayers have the right to expect that any information they provide to the IRS will not be disclosed unless authorized by the taxpayer or by law. Taxpayers have the right to expect appropriate action will be taken against employees, return preparers, and others who wrongfully use or disclose taxpayer return information and; Taxpayers have the right to expect that any IRS inquiry, examination, or enforcement action will comply with the law and be no more intrusive than necessary, and will respect all due process rights, including search and seizure protections and will provide, where applicable, a collection due process hearing. See www.irs.gov/taxpayer-bill-of-rights for more information.
Before disclosing any tax information:
Be sure you are speaking with the taxpayer or authorized representative (See IRM 22.214.171.124, General Disclosure Guidelines for more information).
Review procedures in IRM 126.96.36.199.1, Leaving Information on Answering Machines/Voice Mail before leaving a message on the taxpayer's answering machine or voice mail.
Review procedures in IRM 188.8.131.52, Facsimile Transmission of Tax Information before faxing confidential information to the taxpayer.
If the caller is unable to furnish enough information for you to establish that he/she actually is the taxpayer, request the caller to find out the information and call back. If the caller states he/she does not have the information and cannot obtain it, advise the caller to provide written documentation.
Do not provide information concerning the taxpayer to third parties without written authorization from the taxpayer, even though the third party requesting the information has possession of a copy of the bill or notice in question.
In January 2012, the CADE 2 program deployed the first transition state towards the goal to implement a single modernized environment to process individual taxpayer accounts.
The components of CADE 2 Transition State 1 include:
Daily Processing: Individual Master File (IMF) processing with the new cycle definition outlined below, but processing daily (daily transactions to daily accounts) with weekly processing occurring on Thursday.
i. New Cycles:
ii. Refunds for IMF accounts will be accelerated to provide refunds to taxpayers faster.
Direct deposit refunds will be issued 4 business days from posting.
Paper check refunds will be issued 6 business days from posting.
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CADE 2 database: To establish a taxpayer account database that will house all individual taxpayer accounts. IMF will process all transactions, settle accounts, and provide data to the CADE 2 database. IMF will remain the system of record for Transition State 1. The CADE 2 database will provide data to the Integrated Data Retrieval System (IDRS) and the Integration Production Model (IPM) programs.
Accelerated IDRS/Taxpayer Information File (TIF) Updates: The weekend IDRS/TIF analysis and updates will occur the immediate Saturday after Master File processing completes on Thursday. This will result in a faster posting of transactions on IDRS.
Individual taxpayer accounts will be analyzed three times a year to determine whether the account at that point in time meets criteria to be marked as a Daily account.
Command Codes IMFOL and TXMOD will contain an indicator on the screen to identify whether the account is a Daily account or a Weekly account.
Incoming weekly transactions directed to an account that is marked as Daily will result in the account changing from Daily to Weekly when the transaction posts.
Individual Master File (IMF) transaction posting time frames are outlined as follows:
Daily transactions directed to a daily account: are expected to post daily with daily processing. Transactions will be viewable using CFOL Command Codes the second day after SP site(s) input. Transactions will be viewable on IDRS Command Codes the third day after SP site(s) input.
Weekly transactions directed to a daily account: are expected to post with the weekly processing run on Thursday and may result in the account type changing to Weekly.
Daily and Weekly transactions directed to a Weekly account: are expected to post with the weekly processing on Thursday.
Use of the Posting Delay Code on transactions: will result in the transaction being held until the weekly processing on Thursday. When the transaction is processed on Thursday and the Posting Delay Code contains a value other than zero, the transaction will continue to re-sequence for the number of cycles equal to the value. Example: A transaction input with a Posting Delay Code of 1 will be processed on Thursday, and will re-sequence until the following weekly processing day (the following Thursday).
Business Master File (BMF) transaction posting time frames are outlined as follows:
Transactions will be viewable using CFOL Command Codes on Saturday following the weekly Master File processing run on Thursday.
Transactions will be viewable as posted transactions using IDRS Command Codes on Monday following the weekly Master File processing run on Thursday.
Hardcore payment tracer research is the process used to locate taxpayers' missing or misapplied payments. A payment tracer case is not resolved until either the missing or misapplied payment is correctly applied to the taxpayer's account or issue has been resolved (satisfied, e.g., “made whole”) following internal guidelines.
All functions work the initial phases of a payment tracer case (See IRM 21.5.7, Payment Tracers for initial research procedures).
To avoid rejects/delays, all areas must follow procedures in IRM 184.108.40.206, Referrals to Hardcore Payment Tracer Function (HPTF) for the correct way to prepare and submit referrals to the HPTF.
Before conducting research to locate the payment, determine if it has been at least 3 days (if payment sent electronically) or 2 weeks, since the taxpayer mailed their payment. If not, ask the taxpayer to call back at that time. If it has been at least 3 days (if payment sent electronically) or 2 weeks, obtain the following information as applicable:
Evidence of payment (e.g. copy of canceled check, front and back)
Date the payment cleared
Taxpayer's name and address
Taxpayer Identification Number (TIN)
Date of the payment
Amount of the payment
Tax period the payment was intended for
How was payment made/Means of payment submission (e.g. was it submitted by check, money order, electronic/bank submission, etc.)
Where the payment was sent
Type of payment
Encoding information (e.g., check or money order)
Electronic Federal Tax Payment System (EFTPS) 15 digit EFT number, if applicable
Routing number for the financial institution that the payment was made from (e.g. bank the check drawn on or electronic payment made out of)
Credit Card Payment, confirmation number
Effective October 28, 2004, the "Check Clearing for the 21 Century Act" or "Check 21" is a federal law passed by the U. S. Government. A "substitute check" is the legal equivalent of the original check and must be processed as if it were the original pursuant to the Check Clearing for the 21st Century Act ("Check 21" ) Pub. L. No. 108–100 (10-28-2003), 12 U.S.C. § effective October 28, 2004. Background: Not all banks have the equipment needed to accept electronic payment files and "Check 21" overcomes this obstacle. The truncating bank (which may be any bank in the check collection process) electronically transmits an image of the front and back (including endorsements) of the original check and the recipient bank converts the information into a new form of paper instrument, known as a "substitute check." A substitute check is the same size as the original and is designed to be processed in a bank’s sorting equipment just as though it were the original check and may be returned to the payor with the monthly bank statements. The check’s legend states "This is a legal copy of your check. Use it the same way you would use the original check."
Phone or fax the taxpayer for information needed to resolve the case. If unable to reach the taxpayer via telephone or fax (at least two attempts), use the appropriate "C" letter.
In order to alleviate taxpayer burden, every attempt should be made to resolve the missing payment through internal research before requesting any documentation. If the taxpayer cannot provide a copy of the documentation (in person or by fax), advise the taxpayer to send a copy of the documentation to the appropriate Submission Processing (SP) site(s) that processed his/her payments.
Information and research will vary depending on the type of payment being researched.
The new version of the PTRACER application was deployed in April 2010 and, like the old version, allows users in the HCPT units to:
Research payments from Error Resolution (ERS) processing using taxpayer identification number (TIN) changes.
Control payment tracer cases.
Submit document locator numbers electronically to Enterprise Computing Center Martinsburg (ECC-MTB) for research against the Master FIle.
View the returned ECC-MTB DLN research data within the application, and
Print various (optional) reports used by the HCPT units.
PTRACER is a combination of two processes developed in the HCPT unit at the Fresno Submission Processing (SP) site(s):
The front end process allows users to research TIN changes made in ERS processing.
The back end process allows users to control the cases and submit DLNs to ECC-MTB for researching of the entire Master File after all other research has failed to locate the payment.
PTRACER was made available to all SP site(s) in September 2004. The original version was revamped and rolled out to the SP site(s) in April 2010.
Access to PTRACER is granted by submitting an OL5081 request through your manager and requesting either lead, clerk, or tax examiner privileges.
PTRACER is accessed through a web browser that interfaces with an Oracle database. PTRACER meets the Federal Information Systems Management Act (FISMA) requirements for a moderate application.
A reject sequence number on IDRS indicates if there is a reject transaction on the taxpayer's account. The reject transaction has no effect on the IDRS balance.
An alpha reject sequence code appears on IDRS:
C - Resolved transaction no longer on the ERS Suspense Files - Closed Case
O - Transaction is still on the Generalized Mainframe Framework (GMF) Reject or ERS inventory Files - Open Case
S - Transaction is open on the ERS suspense Files - Open Case
The reject sequence number should be notated on Form 4446, Payment Tracer Research Record before the case is sent to the HPTF.
HPTF will research the Reject Inventory Lists available in the Reject Unit by DLN or TIN. Use this list to locate the Reject Disposition List.
The Reject Disposition List shows either the disposition of the document or the new DLN:
Good Valid correction sent the document to good tape Loop Invalid correction Re-input DLN Designated for re-input using the original DLN Re-reject Still in reject inventory Void Non-remittance item only Renumbered Documents New DLN or URF for Unidentified Remittance File is displayed
Use the Reject Disposition List to locate the corrected reject registers retained in the Reject area.
Items processed through ISRP may be researched for historical data through the Notes feature on the ISRP Archive System.
The TCIS was developed by the Bureau of Fiscal Services (BFS) to record and reconcile issuance and payment of U.S. Treasury checks.
TCIS allows users to:
Query the PACER system for claims status of National Automated Clearing House Association (NACHA) payments which now display the payment type
View digital images of paid U.S. Treasury checks via a standard web browser on your desktop
View check payments which now display stop codes and payment types
View a payment history screen
View the settlement check number for checks issued after April 2007 and the settlement check details
View Claims Disposition Notice (CDN) messages
TCIS was fully implemented in 2006. All users must enroll in TCIS in order to gain access to the application. To enroll in TCIS you must secure and fill out the TCIS enrollment form at www.fms.treas.gov/tcis/forms.html, follow the directions on the form. All users must agree to the Rules of Behavior.
During this year’s Payment Tracer (PT) FISMA Annual Certification process, it was identified that PT users with privileged user accounts must be reviewed by a manager on a semi-annual basis. A privileged user account is an account that can modify another users account and the “Lead” user role on the PT application is a privileged account. This is a new process for the PT managers. In order to satisfy this PT FISMA finding, on a semi-annual basis the PT managers will review the account of the employee(s) with the Lead role, if any. The following actions will need to be taken in order to accomplish this:
Account Review Process:
a. In January and June of the current year login to the online 5081 application and review the status of the PT Lead account, be sure that they have an active user account.
b. Send an e-mail to the employee with a cc to Ronnie.Maldonado@irs.gov confirming the status of the account.
If the employee’s OL5081 account is inactive, you will need to take actions to correct the account.
c. Print a soft copy of the e-mail (print to a .pdf file) and save to your desktop or to a folder where you can later retrieve.
Documenting the Review:
a. A SharePoint folder named Payment Tracer Semi-Annual Reviews has been created where the PT managers can document their review activities.
Each PT manager has been given access to the SharePoint site folder, for their respective site.
b. Access the SharePoint folder at the following link: https://organization.ds.irsnet.gov/sites/SPATPBranch/Payment%20Tracer%20SemiAnnual%20Reviews/Forms/AllItems.aspx.
c. Take the following steps:
Step 1. Select the folder with your campus’ name.
Step 2. Select the folder named Payment Tracer Semi-Annual Review Check Sheet.
Step 3. Click the tab on top left corner of the screen that reads: Open in Excel.
Step 4. In the pop-up box, check off “Edit”, then click “OK”.
Step 5. Once the document is open, place an “X” under the year and month of the review being conducted .
Step 6. Select “File”, then “Save”.
Step 7. Select “File, then “Exit”.
Step 8. Click the back arrow at the top right of the screen to return to the previous page.
Uploading the e-mail to the SPATP Branch SharePoint site:
1. Click on “Doc”, it will be above New Folder on the top left of the screen.
2. Select “Upload” in the menu bar, then from the dropdown list select “Upload Document”.
The overwrite box will be checked, do not remove the Check Mark. This will overwrite any previous e-mail that already exists in the folder with the same file name (example: January 2015 PT Lead Review); this will ensure duplicate files are not present.
3. Select “Browse”, then select “Desktop” from your Favorites.
4. Select the file you want to upload from your desktop folder and then select “Open”.
5. Select “OK” to upload.
If other functions within IRS cannot locate the missing payment after researching online IDRS or reviewing information from the taxpayer/bank per IRM 21.5.7, Payment Tracers, they will prepare Form 4446, Payment Tracer Research Record documenting all research efforts and refer the case to the HPTF at the SP sitethat processed the payment or to the SP site that processed the most recent payments (if unable to determine for sure which SP site(s) processed the missing payment).
HPTF may also transfer cases to other SP site HPTF, if applicable.
Due to the various service center consolidations, the following exceptions to (1) above apply.
If Payment Processed At: Route To: Brookhaven or Memphis Cincinnati HPTF Philadelphia Ogden HPTF Andover Fresno HPTF Atlanta Kansas City HPTF
HPTF is usually located in the Accounting Services/Control Operation and is responsible for working complex payment tracer cases after all preliminary research has been exhausted per IRM 21.5.7, Payment Tracers.
Preliminary research will expedite the resolution process. Preliminary research prior to referral to HPTF includes:
Corresponding with the taxpayer and/or obtaining source documents internally/externally
Researching IDRS, CFOL, Non-Master File, Unidentified & Excess Collection files, Unpostables, and EFTPS
Using the telephone to contact the taxpayer and fax machine to obtain additional information needed to resolve the case
Sending the appropriate "C letter" if unable to reach the taxpayer via telephone (at least two attempts)
Other functions referring a case to HPTF should indicate on Form 4446, Payment Tracer Research Record:
Use of the Integrated Automation Technologies (IAT) Payment Tracer tool.
Documentation of IDRS and CFOL research, including Command Codes IMFOL, BMFOL, URINQ, XSINQ, UPTIN, SCFTR, and ANMF research.
RTR, EFTPS, and Unpostable research, if applicable.
Documentation of telephone or fax machine usage to obtain additional information needed to try and resolve the case.
HPTF will review Form 4446 to ensure that necessary research and documentation was adhered to before accepting the payment tracer case. See revised FTD preliminary research procedures in IRM 220.127.116.11, Federal Tax Deposits (FTD).
HPTF will return any incomplete case through the HPTF unit manager with a detailed explanation of the corrective action required. HPTF will also notate on the reject sheet the stop number and/or team number (if available) of the person they are sending the case back to in order to ensure that it gets back to the right person.
Not every type of payment requires the same amount of documentation to be accepted by HPTF. EEFax should be the only method of delivery, unless the documentation is not legible; if so, send it by mail to the SP site(s)’ address as shown in IRM 18.104.22.168.1, Hardcore Payment Tracer Addresses and Telephone/EFFax Numbers.
HPTF cases usually involve complex conditions such as:
Piggyback checks, encoding errors, and deposit discrepancies that cannot be resolved during preliminary research
Non-Master File (NMF) cases (tax class 6 in DLN)
Treasury Bonds after IDRS research
Unpostable codes 140 or 399
Field office payments without a field office or Residual Remittance Processing System (RRPS) endorsement
Closed unpostable cases
Slipped/Mixed entity or block conditions involving more than three (3) taxpayers' accounts
Payments over seven (7) years old not located in the Excess Collection Files
Electronic payments not located through specified research
Department of Justice (DOJ) endorsed payments
Form 809, Receipt for Payment of Taxes or cash register receipt payments-after preliminary research
If a refund should be issued, HPTF will apply the tentative substantiated credit, including received date and amount indicated on the proof of payment, within 10 work days of receipt in HPTF.
HPTF is responsible for all subsequent communication with the taxpayer after accepting the case.
Hardcore Payment Tracer mailing addresses , telephone numbers, and EEfax numbers can be found on the intranet within the SERP WHO/WHERE page: http://serp.enterprise.irs.gov/databases/who-where.dr/hc_pmt_trcr.dr/hc_pmt_trcr.htm. BFS, the agency that processes IRS' refunds, uses the ALC to identify the various IRS SP site(s).
Payments are identified by SP site(s), Lockbox, Field Processing methods, or Bank Endorsements. The different types of payments and systems used to record payments are:
Alaska Permanent Fund Dividend (AKPFD)
Criminal Restitution Payments made to the Clerk of Court Office, also known as, Court-Ordered Restitution Payments
Direct Debit Installment Agreements
Electronic Federal Tax Payment System (EFTPS)
Electronic Funds Withdrawal
Federal Tax Deposits (FTD)
Field Office Remittances
Installment Agreement User Fee Lockbox Payments
Integrated Submission and Remittance Processing System (ISRP)
Justice Department Lockbox Receipts
Municipal Tax Levy Payment (MTLP)
Non-Master File Payments
Payments for Lloyds of London Taxpayers
Payments made by Credit Cards
Remittance Transaction Research (RTR) System
Residual Remittance Processing System (RRPS)
Service Center Recognition Image Processing System (SCRIPS)
State Income Tax Levy Program Payments (SITLP)
The TID is mandatory and is used to identify each Deposit Ticket (DT)/Deposit Voucher (DV) and their corresponding payments. It will be utilized as a tracking mechanism. As of January 2008, all input payments will automatically assign a 20 digit TID to each DT/DV:
14 digits for the DT
20 digits if multiple individual payments are associated with the DT
Manual deposits such as insolvency payments that require a Form 813, Document Register, will be assigned a TID using the Batch Blocking Tracking System (BBTS). The Custodial Detail Database (CDDB) will track all payments that include a DT/DV and balance the transactions against the DT/DV totals which have been entered in the Redesign Revenue Accounting Control System (RRACS) General Ledger. The TID Reconciliation will become part of the Treasury scorecard.
The Service Center Revenue Accounting Control System (RACS) Unit will reconcile the SP site(s) DT/DV Reconciliation Report (J55C01). This report will list all TIDs received on the RRACS DT/DV file for an accounting period, listing CDDB pre-posted information along with RRACS information (similar to the RRACS 017 report). This report will be sorted by the month of the preparation date and the absolute value of the RRACS amount.
The SP site(s) DT/DV Reconciliation Report (J55C01) will be e-mailed monthly to the SP sites' Database Administrator (DBA) by the 13th work day of each month.
The following parties will be copied on the e-mail: 1. Accounting Operations Manager, 2. Department Manager, 3. RACS Manager, 4. Reports Analyst, and 5. Planning and Analysis Analyst.
The SP site(s) will receive a reconciliation report that only identifies transactions that need to be researched. FTD transactions (System ID 30) do not need to be reconciled and will not be included in the reports.
The Manager/Supervisor at each SP site is responsible for assigning an analyst the responsibility for reconciling the monthly TID reports. The assigned analyst must pull the accounting package and any additional reports to identify the cause of the TID error on the spreadsheet using the following TID Error Type listing key:
ERROR TYPE DESCRIPTION ACCEPTABLE COMMENTS A Type error in TID input "Input As" or "S/B " XX-XX-XXXX-XXX-XXX, Area B Two days of deposit activity was entered into RRACS under one journal Explain Why C TID is in RRACS twice, typo error on one of the DTs/DVs No Comment Necessary D Transaction was added/deleted after deposit was submitted at end of day Added/Deleted, Why H Foreign check issues with Banks (cash conversion issues) Explain Why I Holding Accounts/Open Items (i.e., DCF, URF) No Comment Necessary J Transactions that will not hit CDDB (i.e., NMF, DOJ Restitution, EP/EO, OIC, Photocopy Fees) Explain Why L Other error not classified above, including External Leads for Cincinnati and Fresno Accounting Only Explain why
Cincinnati and Fresno Only - External Leads explanation should read: "External Lead Process - Questionable returned refund from bank being sent back to IRS by the financial institution currently being researched by the Integrity and Verification Operation (IVO) - External Leads formerly Accounts Management Taxpayer Assurance Program (AMTAP) group."
M Void, Washed, or D-Applied Checks Date xx-xx-xxxx / For Washed, What DT/DV # N Closed Cases (i.e. DCF and URF) URF/DCF, Date xx-xx-xxxx P Duplicate Payment Created by the TAC Office Explain Why Z Unresolved Mismatch Still Researching (this error code will result in a non-green score) Explain Why
The spreadsheet along with ALL supporting documents will be due back to the Chief Financial Officer (CFO) on the 20th work day of each month.
Each SP site should follow established record retention guidelines for storing supporting documents.
The format of the TID number is:
Field Format Definition Site ID nn SP site(s) file location code (FLC), Bank ID, or other Site ID System ID nn Defined Below Deposit Date YYYYDDD Julian Date Seq. Number nnn For each deposit date, begin with 001 and increment each additional Deposit by 1 Transaction Seq. Number nnnnnn This field is relevant only for the Payment Transaction Record. For each payment summarized in a DT, beginning with 000001, sequentially increment the Transaction Seq Number for each transaction in the CDDB Detail Payment Record File
The Site ID comprises the first two (2) positions of the TID number. The Site ID must be a valid SP site Code, a valid Area Office Code, or a valid Lockbox Bank ID Code.
These Site IDs are valid for the following SP site Location Codes:
07 Atlanta Accounts Management SP site (ATAMC) 19 Brookhaven Accounts Management SP site (BAMC) 08 Andover Accounts Management SP site (ANAMC) 28 Philadelphia Accounts Management SP site (PAMC) 09 Kansas City Submission Processing SP site (KCSPC) 29 Ogden Submission Processing SP site (OSPC) 17 Cincinnati Submission Processing SP site (CSPC) 49 Memphis Accounts Management SP site (MAMC) 18 Austin Submission Processing SP site (AUSPC) 89 Fresno Submission Processing SP site (FSPC)
These Site IDs were valid until December 31, 2012 for the following Lockbox Bank Location Codes and identifies the Lockbox Bank that originated the transmission:
33 - U.S. Bank - Cincinnati (FSPC) 35 - U.S. Bank - Cincinnati (CSPC) 36 - U.S. Bank - St. Louis (KCSPC) 40 - Bank of America - College Park (KCSPC) 47 - Bank of America - Windsor (CSPC) 59 - Bank of America - College Park (KCSPC) (formerly serviced by ATSPC) 68 - Bank of America - Union City (FSPC) 73 - JP Morgan Chase - Charlotte (AUSPC) 91 - Bank of America - Tucker (OSPC)
These Site IDs are currently valid for the following Lockbox Bank Location Codes and identifies the Lockbox Bank that originated the transmission:
33 - U.S. Bank - Cincinnati (FSPC) 35 - U.S. Bank - Cincinnati (CSPC) 36 - JPMC Louisville (KCSPC) 47 - Bank of America - Windsor (KCSPC) 59 - Bank of America - College Park (KCSPC) (formerly serviced by ATSPC) 68 - Bank of America - Union City (FSPC) 73 - JP Morgan Chase - Charlotte (AUSPC) 91 - BoA Windsor (OSPC)
In addition, some systems, such as an Installment Agreement (IA) User Fee Sweep utilize an Area Office Code rather than an SP site Code. Those values are quite varied, so CDDB allows for any unique numeric value to be valid.
The System ID comprises positions 3 and 4 of the TID number. Valid System ID Codes for the following payment transactions are:
01 - EFTPS (Electronic Federal Tax Payment System) 02 - ISRP (Integrated Submission and Remittance Processing) 05 - Lockbox Bank 10 - SITLP (State Income Tax Levy Payments) 15 - Receipt & Control Manual Deposits 20 - RRACS (Redesign Revenue Accounting Control System) DCF DV 25 - Accounting DT and DV 30 - FTD (Federal Tax Deposit) DT and DV 35 - IDRS IA (Installment Agreement) User Fee Sweep 40 - Automated Insolvency System (AIS) 45 - Automated Offer in Compromise (AOIC) 50 - IRS Individual Taxpayer Identification Number (ITIN) 55 - Field Assistance (SHARE) Function, Taxpayer Assistance Centers
BBTS provides the following subset of these System IDs for requesting a TID number for manual DTS:
15 - Receipt & Control Manual Deposits 20 - RRACS DCF DV 25 - Accounting DT/DV 30 - FTD DT/DV 40 - Automated Insolvency System (AIS) 45 - Automated Offer in Compromise (AOIC) 50 - ITIN 55 - Field Assistance - Taxpayer Assistance Centers (TAC)
The Julian Date comprises positions 5 - 11 of the TID. The Julian date:
Must be a valid four (4) position year (2006 or greater)
Must be greater than 2006001 (the start date for EFTPS generation of TID Numbers)
Must not be greater than "Today's" date
If not a Leap Year, must be between 001 and 365
If a Leap Year, must be between 001 and 366
The DT Sequence Number comprises positions 12 - 14 of the TID number and will be a numeric number greater than zero.
The 14-digit TID number defined above is the TID that identifies a DT that is entered into RRACS. The individual payments that comprise a DT will have an additional 6-digit Transaction Sequence Number that will keep each payment's TID number unique.
The Transaction Sequence Number comprises the final six positions of the TID number (positions 15-20).
Depending on local procedures and work alignment, either RACS or the Dishonored Check File (DCF) function will assign TID numbers to the DV. In SP site(s) where DVs are received directly by the RACS unit, RACS will assign a TID through BBTS for DVs (dishonored checks) to be input into RRACS (System ID 20), and then forwarded to DCF to be entered into the DCF database.
Special forms are prepared for payment tracer cases. These forms are:
Form 4446, Payment Tracer Research Record
Form 8765, IDRS Control File Credit Application
Form 3809, Miscellaneous Adjustment Voucher (HPTF only)
Form 8546, Claim for Reimbursement of Bank Charges
Form 11357, Integrated Submission and Remittance Processing Image Retrieval Request
Form 4446, Payment Tracer Research Record must be prepared before referring cases to any function.
Form 4446, Payment Tracer Research Record can be completed online. To ensure Form 4446, Payment Tracer Research Record is always legible, it is recommended that this form be completed online whenever the system is available.
HPTF will return incomplete or illegible Forms 4446, Payment Tracer Research Record for additional research or information. HPTF will notate on the rejection sheet the stop number and/or team number (if available) and employee IDRS number of the requestor. HPTF should not reject Forms 4446, Payment Tracer Research Record if the site does not have access to the information or if an exception exists as with the FTD payment tracer referrals.
Managerial review should ensure that all available preliminary research was completed before the referral manager signs off on Form 4446, Payment Tracer Research Record
Accounts Management will close their open control base with category code "PAYT" before routing a Correspondence Imaging System/Accounts Management Services (CIS/AMS) case to HPTF. When Accounts Management closes their CIS/AMS case, it automatically closes the control base. HPTF will open a new control base when they receive the case.
Preliminary research includes:
Documentation of IDRS and CFOL, including Command Codes: IMFOL, BMFOL, URINQ, XSINQ, UPTIN, SCFTR, and ANMF research.
Documentation on Form 4446, Payment Tracer Research Record or RTR research.
Copy of the payment posting document if a potential mixed/slipped block condition is discovered and if there are encoding errors.
Copy of the front and back of the taxpayer's cancelled check if the payment cannot be located through IDRS, RTR, or PTRACER research.
See IRM 22.214.171.124.1, FTD Referrals to HPTF, IRM 126.96.36.199.2, FTD Discrepancies and How to Correct Them, and IRM 188.8.131.52.3, FTD Discrepancies and How to Contact them for Remaining FTD Paper Coupons for the required documentation for FTD cases.
When the missing payment is located in the Unidentified Remittance File (URF) or Excess Collection File (XSF), application of the credit cannot be made by employees outside the Unidentified Remittance/Excess Collection function. Use Form 8765, IDRS Control File Credit Application to request the Unidentified/Excess Collection function to transfer money from the URF and XSF to the taxpayer's account.
The Unidentified Remittance/Excess Collection function is usually located in the Accounting Control/Services Operation.
The request should identify where to apply the money and supply the documentation from the taxpayer, including:
Tax Period Ending
Remarks (required entry)
Date, name, and employee IDRS number of Form 8765 preparer (required entries).
Form 8765, IDRS Control File Credit Application should have documentation attached that identifies the credit and justifies the request through correspondence, research performed, etc. If Form 8765 is received without this documentation or without proper completion of all required entries, return Form 8765, IDRS Control File Credit Application to the requestor immediately.
For additional information on Form 8765 see IRM 3.17.10, Dishonored Check File (DCF) and Unidentified Remittance File (URF) and IRM 3.17.220, Excess Collections File.
Only HPTF will prepare Form 3809, TC 760, Substantiated Credit Payment Allowance to:
Allow and reverse a tentative substantiated credit from Account 6570
Allow a credit from Account 7650, Losses and Shortages
Notify the taxpayer when the payment has been located using:
Letter 672C, Payment(s) Located and/or Applied
Notice CP 62, Notice of Credit Transfer (IMF generated notice when credits are transferred)
Notice CP 225, Missing Payment Applied (BMF notice generated when credits are transferred)
Issue Letter 167C, Payment Missing; Copy of Check - Money Order - Cashier's Check Requested to request additional information from the taxpayer.
The following subsections identify complex payment tracer cases and actions to locate the missing or misapplied payments.
Payments applied to Miscellaneous Accounts, also referred to as the Conscience Fund, as described in IRM 184.108.40.206.35, Miscellaneous Revenue Collections or Conscience Fund will not have a DLN. They are journalized payments recorded in General Ledger accounts and must be researched manually by HPTF. These payments cannot be traced on an electronic database system.
Encoding errors occur when a check is encoded for a different amount than the amount for which the check was written. Improper handling of remittances causes a discrepancy between the records of the depository bank and the SP site.
Piggy-back checks are two (2) checks attached that are run through the encoding machine as one. The front check is encoded on the face only. The second check is endorsed on the back only.
The taxpayer's IRS account is credited for the amount of the first check. The taxpayer's bank account is debited for the total of both checks. The checks may or may not be from the same taxpayer.
If other functions cannot locate the payment, they will refer the case to HPTF with the following documentation attached:
Copy of the front and back of the cancelled check(s)
IDRS print of the tax module
Taxpayer bank statements
Any other related documents
HPTF will research Account 1710, Dishonored Check File, using CC BDINQ for the difference between the amount of the check and the amount encoded.
If HPTF is unable to locate the payment, HPTF must substantiate the taxpayers account from Account 6570. Credit the taxpayer's account using the original payment received date.
HPTF will contact the depository bank for the credit. When the bank substantiates the credit:
HPTF will complete Form 3244, Payment Posting Voucher crediting the taxpayer’s account and reversing the substantiation.
Forward the case for processing.
If HPTF is unable to obtain credit from the bank, transfer the amount from Account 7650, Deposit Discrepancies to Account 6570, Substantiated Credits Allowed. A complete research history is needed to support the amount transferred from Account 7650.
Multiple remittances occur when two (2) or more checks are either:
Received with one (1) return or document
Received for one (1) tax period
Annotate "M" in the upper left margin of the document and remittance.
Annotate the number of checks after the "M" (e.g. M3 = 3 checks).
Split remittances occur when one check is either:
Received for more than one return or document
Received for more than one tax period
Annotate "S" in the upper left margin of each document and remittance.
Annotate the number of returns and tax periods after the "S" (e.g. S2 = 2 returns or documents).
HPTF will request the encoding tapes to validate the money amounts on Document 813. If the encoding tapes are unavailable, HPTF will request copies of the check from the depository.
A mixed or slipped block condition is created when the payment documents and RPS 813 printing are out of sequence. The RPS 813 is usually correct; however, you may find that the DLN and the money amount printed on the remittance and supporting documents are for the preceding taxpayer. This condition can occur at any point in the block and may continue on through to the end of the block.
If the payment DLN indicates a missing payment posted to the account of an unrelated taxpayer:
request the entire block
and research at least five (5) accounts before and five (5) accounts after the taxpayer's account.
Input Command Code (CC) INTST to obtain the new balance due amount with accrued penalties and interest if the payment does not fully satisfy or pay the account.
Advise the taxpayer of the current balance due amount:
Add 21 days from today's date when you include the balance due amount in correspondence to the taxpayer.
Add 10 days from today's date when you are giving the balance due amount to the taxpayer over the telephone.
Release TC 470 or enter appropriate STAUP, if applicable.
Altered or stolen remittances (taxpayer tax payments) refer to negotiable instruments that were either:
endorsed or made payable to someone other than the IRS (e.g. payee name line changed, employee embezzlement, identity theft, etc.) or shown with the amount changed. See IRM 220.127.116.11.3, Altered Remittances and IRM 18.104.22.168.5.1, Altered and/or Stolen Taxpayer Payments for additional information.
If the taxpayer indicates his/her check was altered (e.g. payee or money amount changed) or stolen, request the following information:
A photocopy of both sides of the payment instrument (e.g. cancelled check, money order)
Taxpayer's telephone numbers (both home and business)
A copy of the customer's receipt plus a statement that it was made payable to IRS if the taxpayer cannot provide a copy of the payment instrument (e.g. money order)
When a copy of the check is received and/or all research has been performed:
Establish an "OPEN" control base using category code "SPC4" and input TC 470 with no closing code.
Monitor the case to ensure that no inappropriate notices generate for the amount in question.
Prepare referral Form 4442 and route the entire case using Form 3210, Document Transmittal to the Treasury Inspector General For Tax Administration (TIGTA) Office of Investigations within the SP site that would have processed the payment.
Send a complete copy of the case, including Form 3210, Form 4442, Inquiry Referral and all research to the Remittance Security Coordinator (RSC) located in the Submission Processing Program and Analysis Staff of the SP site having jurisdiction for that account.
Send the appropriate "C" letter to the taxpayer notifying him/her that the case is being referred to another office for further investigation.
The RSC will ensure the control base is reassigned to HPTF. If the control base has not been reassigned after one week, contact the RSC.
HPTF will receive altered/stolen payment cases from the RSC to close the originator’s control base and re-open the case under HPTF's control. Use category SPC4.
Under the direction of the RSC, HPTF will:
Continue to monitor and suspend any inappropriate notices on the questionable amount.
Take the appropriate action to have any balance due notice(s) retyped that are not related to the questionable amount. Update the control base if a notice is retyped. It may also be necessary to contact Compliance Services Collection Operations ACS Support to prevent any unnecessary liens or levies for Status 22 or 24 on the questionable amount.
Adjust any penalties and/or interest as directed by the RSC.
Reinstate the Installment Agreement, if necessary. See IRM 22.214.171.124.4.6.3 , User Fee Payment Transfer/User Fee Abatements IF/THEN table for instructions to waive the reinstatement fee.
Notify the RSC when any changes occur and wait for further instructions.
Monitor for the posting of a replacement check. Correct the payment date, abate penalties and/or interest as directed by the RSC.
Release the notice hold when the account is resolved.
If other functions do not have a copy of the front and back of the cancelled check, they are to obtain an image of the remittance from RTR or request a copy of both sides of the remittance from the taxpayer as applicable, and take the following actions:
If the missing payment will not fully pay the balance due, they will request a balance due from the taxpayer.
If the missing payment will fully pay the balance due, they will input CC STAUP or TC 470 (no closing code).
If the copy of the remittance was provided and the payment still cannot be located, the referring functions are to complete all necessary research and forward Form 4446, Payment Tracer Research Record, a copy of the cancelled check, and copies of all research documents to the HPTF in the SP site that processed the payment.
The following section provides procedures for creating a substantiated credit in cases where documentation is not available for normal processing. This allows for case resolution even if HPTF determines that necessary documentation has been lost or destroyed.
HPTF will continue searching for the payment until it is determined documentation needed to locate the missing payment was destroyed or cannot be located. If a careful determination has been made that the documentation was destroyed or cannot be located, use the following key elements to create a substantiated credit:
absolute Proof of Payment
transfer of funds from Account 6570
A substantiated credit MUST be allowed if the missing payment is not located within 120 calendar days of receipt by HPTF. Cases accepted in HPTF will be controlled in "M" status on IDRS until the case is resolved.
If the missing or misapplied payment is located after the substantiated credit was allowed, return the funds to Account 6570 via Form 3809, Miscellaneous Adjustment Voucher.
Absolute proof of payment is conclusive evidence that IRS received a payment and this includes:
Cash receipts (Form 809 or IRS National Cash Register (NCR) receipts)
Negotiated money orders
Negotiated cashier’s checks
Narrative descriptions of endorsements by banks, money order vendors, and IRS employees (e.g. Revenue Officers)
National Cash Register (NCR) receipts must identify the register number, time, date, office location, and type and amount of tax paid.
Absolute proof that a Federal Tax Deposit (FTD) was made is the verification or acknowledgment of a payment submitted to a commercial or Federal Reserve Bank. This proof can be:
A cancelled check for the amount of the payment made payable to and negotiated by a commercial depository or a Federal Reserve Bank. Have the bank verify that the credit was deposited into the Treasury Tax Loan Account (TT&L).
A commercial bank or FTD receipt for the amount of payment.
A photocopy of the FTD coupon received in the FTD processing SP site(s).
A transmittal showing the deposit in question was received and processed without adjustment. If an adjustment was made, verify that the deposit was not included.
The Accounting Control/Services Operations Manager must review and approve substantiated payment credits after all research has been exhausted and the payment cannot be located.
Consider all research to have been exhausted seven (7) years from the receipt date by HPTF.
The following systems/methods are used for submitting or processing payments:
Automated Non-Master (ANMF) File payments,
Direct Debit Installment Agreements,
Electronic Federal Tax Payment System (EFTPS) Payments,
Electronic Funds Withdrawal (Direct Debit) and Credit Cards,
Federal Tax Deposit (FTD) Payments,
Field Office Remittances,
Installment Agreement User Fee Lockbox Payments,
Integrated Submission and Remittance Processing System/Residual Remittance Processing System (ISRP/RRPS),
Justice Department Lockbox Receipts,
Lloyd's of London Taxpayers,
State Income Tax Levy Program (SITLP),
and Truncated Checks.
ISRP and the RRPS convert paper tax, information documents and remittances received by IRS into perfected electronic records of taxpayer data. When IRS receives a tax document, it is opened and sorted by form type (e.g. Form 1040, Form 1040A, etc.). Remittances with their accompanying documentation are pre-sorted into groups called batches. Each batch is uniquely identified by a 12 digit RPSID number. This number always begins with "00" , followed by 6 digits, followed by "0000." This system will capture, store, retrieve, archive (vouchers and check images) and route source data to downstream processing activities which subsequently post to taxpayers' accounts on Master File.
Information stored in the archive system includes the following:
The actual front image of a paper voucher or an image created from data that an ISRP operator entered when no voucher was present.
Actual images of both sides of the check. The file on the back of the check contains the endorsement and encoding information.
Data used to research for each voucher and related check, such as the TIN, DLN and date of deposit.
The archive system permits the retrieval of document images and data for up to five (5) years after the information has been processed through the remittance system.
When the remittances (checks, money orders, etc.) are processed through RRPS:
the remittance amount is encoded at the bottom right front of the remittance
the IRS audit trail is printed on the back of the remittance to the right of the RPSID number
the U.S. Treasury endorsement is stamped on the back of the remittance
In order to resolve missing payments, you may need to research the ISRP Archival Retrieval System or RTR. Fax Form 11357, Integrated Submission and Remittance Processing Image Retrieval Request to the SP site(s) that processed the payment. See the ISRP Archive Contact List, located on SERP under the Who/Where tab, for a list of contacts for each SP site(s) (http://serp.enterprise.irs.gov/databases/who-where.dr/isrp_archive_list.htm).
This process will scan "scannable" vouchers and checks and assign a DLN. Returns with payments will no longer have a Document Locator Number (DLN) that matches the payment DLN. The inflated Julian date associated with the deposit item previously processed through RPS will no longer appear on taxpayers' accounts.
The ISRP/RRPS audit trail is different from the RPS audit trail. It will reflect the following:
The tax period and transaction date are on the second line.
The identifying information for a payment other than Master File, such as a photocopy payment, will also be displayed on the second line. The symbols will be the last 7 to 9 digits. For example, 20X0903. See IRM 3.8.44, Campus Deposit Activity for additional information.
If the payment is a multiple or split payment, an M or S will appear between the tax period and the transaction date.
The following is a comparison of the RPS/ISRP DLN:
RPS ISRP File Location Code Applicable SC Code Applicable SC Code Tax Class Various Various Document Code All Codes 17 - subsequent payment
19 - overflow
70 - TC 610 tax return payment
76 - overflow
20 - TC 430
Julian Date Date the work was batched Deposit date Blocking Series Per IRM 126.96.36.199.75, Integrated Submission and Remittance Processing System (ISRP) 000 - 999 Serial Number 00 - 99 RPS Number 00 - 99 - System Assigns Year Digit Year processed RPS Number Year Processed - System Assigns
Functions that cannot locate the payment should follow Payment Tracer procedures outlined in IRM 21.5.7, Payment Tracers for ISRP payments prior to initiating the following actions:
You have a copy of the front and back of the cancelled check, and cannot find the payment through preliminary research. Complete Form 4446, enter the appropriate STAUP and TC 470 to hold the notices. The case must be transferred to HPTF. Send Letter 86C, Referring Taxpayer Inquiry/Forms to Another Office. if appropriate. See IRM 188.8.131.52.2.1, Use of 86C Letter - Referring Taxpayer Inquiry/Forms to Another Office to determine when it is necessary to notify the taxpayer.
If you have a "slipped block" request the five (5) documents before and after your payment, if RTR is not available. If more than three (3) payments have been misapplied, prepare Form 4446, Payment Tracer Research Record when appropriate send Letter 86C, Referring Taxpayer Inquiry/Forms to Another Office. Enter the appropriate STAUP and TC 470 to hold the notices. The case must be transferred to HPTF. If three (3) payments or less have been misapplied, the customer service representative (CSR) should resolve the issue and have the payments applied to the correct accounts.
The Field Office Payment Processing Program involves processing paper remittances received in field offices and the issuance, tracking, and processing of Form 809, Receipt for Payment of Taxes. Form 809 processing includes field offices and SP site(s). IRS requires strict control of official receipts, taxpayer information and payments to ensure the highest integrity and public trust.
Form 809 must be handled with the same care and precision as cash. Field offices are required to use overnight traceable services or other traceable approved methods for transhipping remittances and tax receipts to their designated Submission Processing SP site(s) (See IRM 184.108.40.206.1, Receiving Field Office Receipts for additional information). Cash remittances must be converted to a check or money order before sending for processing.
Field office employees issue taxpayers a Form 809, Receipt for Payment of Taxes when they receive cash as payment, and a receipt when the payment is by check, money order, etc.
When field office employees issue Form 809, Receipt for Payment of Taxes, it becomes a posting document.
The case will be transferred or reassigned to the HPTF SP site(s) that processed the remittance via Form 4446, Payment Tracer Research Record if the payment cannot be located after all appropriate preliminary research has been completed.
Field office employees will send Form 3210, Document Transmittal with documents in a separate envelope sealed by the originator within the required overnight mail package.
HPTF will acknowledge receipt of Form 3210, Document Transmittal and its contents via overnight traceable services. Include pertinent data such as: the taxpayer's EIN, name control, and date of the form.
The Lockbox operation involves the processing of tax payments by commercial banks. This method of processing payments accelerates the handling and depositing of funds received. The payments are forwarded to the Department of Treasury.
Lockbox banks process payments for the following Individual Master File (IMF) products:
Form 1040-ES, Estimated Tax for Individuals
Form 1040, U.S. Income Tax Return
Form 1040A, U.S. Income Tax Return
Form 1040EZ, U.S. Income Tax Return for Single and Joint Filers With No Dependents
Form 1040X, Amended U.S. Individual Income Tax Return
Form 1040, International, will now be processed for Austin SPC
Form 1040NR, U.S. Nonresident Alien Income Tax Return
Form 1040-PR, Self-Employment Tax Return - Puerto Rico (In Spanish)
Form 1040-SS, U.S. Self-Employment Tax Return (Including the Additional Child Tax Credit for Bona Fide Residents of Puerto Rico)
Form 4868, Application for Automatic Extension of Time to File U.S. Individual Income Tax Return
CP 521, Installment Agreement Reminder Notice
CP 523, Installment Agreement Default Notice
Form 2159, Payroll Deduction Agreement
Form 433-D, Installment Agreement
Form 8892, Application for Automatic Extension of Time to File Form 709 and/or Payment of Gift/Generation-Skipping Transfer Tax
Form 9465, Installment Agreements Requests
Letter 3641, Third Party Lien Payoff (Escrow or Financial Institution)
Letter 3856, Monthly Reminder for Installment Agreement Payments
Letter 3856-A, Monthly Reminder for Installment Agreement Payments for Joint Liabilities
Lockbox banks process payments for the following Business Master File (BMF) products:
Form 1041-ES, Estimated Income Tax for Estates and Trusts
Form 940 and Form 940-EZ, Employer's Annual Federal Unemployment (FUTA) Tax Return
Form 941, Employer’s Quarterly Federal Tax Return
Form 943, Employer’s Annual Tax for Agricultural Employees Return
Form 944,Employer’s Annual Federal Tax Return
Form 945, Annual Return of Withheld Federal Income Tax
Form 2290, Heavy Highway Vehicle Use Tax Return
CP 521, Installment Agreement Reminder Notice
CP 523, Installment Agreement Default Notice
Form 2159, Payroll Deduction Agreement
Form 433-D, Direct Debit Installment Agreements
Form 9465, Installment Agreement Request
Letter 3641, Third Party Lien Payoff (Escrow or Financial Institution)
Letter 3856 (CG), Monthly Reminder for Installment Agreement Payments
Letter 3856-A (CG), Monthly Reminder for Installment Agreement Payments for Joint Liabilities
Taxpayers mail remittances to the IRS at designated post office boxes for each form type. These addresses can be found on the forms listed in (2) and (3) above.
The bank encodes and endorses the checks. The DLN, TIN, name control, received date, and tax period are printed on the back of the check.
The Lockbox system generates an Optical Character Recognition (OCR) Remittance Register, similar to the 813 Remittance Register.
The DLN consists of a File Location Code (FLC) which are the first two digits in the DLN. This is unique to Lockbox processing. Use this number with the bank endorsement to determine the correct SP site(s) to research.
All Lockbox banks image checks, money orders, and vouchers can be viewed via RTR.
If you need a copy of a check and the payment DLN has a list year of 4 (last digit of the DLN) or subsequent, research RTR to retrieve the check image.
If you need a copy of a check and the payment DLN has a list year of 3 (last digit of the DLN) or prior, research the DLN through the RTR application. If payment is not available on RTR, refer to IRM 220.127.116.11(1).
These receipts result from court actions and IRS referrals to the Department of Justice (DOJ) for collection. The Kansas City Submission Processing site receives Standard Form 1081, Voucher and Schedule of Withdrawals and Credits, as notification of tax revenue secured by the DOJ.
If a taxpayer's cancelled check shows a DOJ endorsement:
Transfer the case to the Kansas City HPTF.
Issue Letter 86C to notify taxpayer the inquiry was transferred to the Kansas City Submission Processing SP.
Delay notices as appropriate.
Prepare Form 3210, Document Transmittal to include:
Department of Treasury, Internal Revenue Service, Accounting CTRL/SRVS OPERATIONS, P. O. Box 24551, Kansas City, MO 64131
The taxpayer's name, TIN, and tax period
TC 470 or CC STAUP input
The date Letter 86C was sent
HPTF will coordinate the resolution with Accounting personnel in accordance with IRM 3.17.10, Dishonored Check File (DCF) and Unidentified Remittance File (URF).
Field/Area Offices issue Form 809 or a cash register receipt to taxpayers for cash payments.
The tax return is validated at the time of receipt showing the amount and type of tax paid.
The Field/Area office prepares Form 783, Remittance Register, or Form 795, Daily Report of Collection Activity, to list the payments. These forms are sent to the Submission Processing site. HPTF should contact their Service Center Teller Unit to get a copy of Form 795, Daily Report of Collection Activity by giving them the Form 809, Receipt for Payment of Taxes number provided by the taxpayer.
Research IDRS, including URINQ, XSINQ and RTR if available for these remittances.
If other functions are unable to locate the payment per IRM 21.5.7, Payment Tracers, they will prepare Form 4446, Payment Tracer Research Record to transfer the case to the HPTF at the SP site that processed the payment.
HPTF will verify Form 813, Document Register for the payment. HPTF will contact internal security before allowing a substantiated credit from Account 6570 based on Form 809, Receipt for Payment of Taxes as proof of payment.
All international or possession returns with remittances are deposited where received.
As of July 1, 2007, due to SP site Consolidations:
IMF International returns are sent to the Austin SP site,
and BMF International returns are sent to the Ogden SP site.
Remittances drawn on foreign banks payable in U.S. dollars through U.S. banks must have the U.S. bank’s routing symbol printed in the lower left corner of the check and have a nine (9) digit routing number. These are processed as regular deposits.
Any foreign remittance including remittances that are payable in U. S. dollars, drawn on foreign banks, and received with tax returns or documents, that fail to meet any portion of (1) above will be processed using manual deposit guidelines. The deposits are then mailed to Citibank in Wilmington, Delaware and numbered and processed as a foreign remittance.
Receipt and Control will process source documents with remittances that are payable in foreign currency and drawn on foreign banks as manual deposits. The deposits are mailed to Citibank for a money conversion report.
When foreign currency is received, Receipt and Control will contact Bank of America to convert foreign currency to U. S. dollars. The tax return or document will be processed using manual deposit guidelines.
Each SP site has specific deposit processing procedures. See IRM 18.104.22.168, Specific Campuses Processing for additional information.
For additional information on foreign remittances, see IRM 22.214.171.124, Foreign Check Remittances.
The tax due on Form 706, U.S. Estate Tax Return can be paid with redeemed Treasury Bonds (TC 678). The Bureau of Public Debt (BPD) or a Federal Reserve Bank (FRB) deposits the proceeds of the bonds to the credit of the Submission Processing SP site(s) designated on Form PD 1782, Application for Redemption at Par of United States Treasury Bonds Eligible for Payment of Federal Estate Tax.
On a daily basis, the BPD will request the Philadelphia Regional Financial Office to issue U. S. Treasury checks payable to the "Director of the Internal Revenue Service for the Benefit of Estate" to the SP site responsible for the estate. Form PD 1782 is faxed to each SP site approximately seven (7) days before the Treasury check arrives.
The faxed copy of the PD 1782 is used by Receipt and Control as a source document. TC 678 is input and the check is processed through RRPS.
Form PD 1782 will contain the name of the decedent, decedent’s TIN, date of decedent’s death, tax due date, redemption date, and amounts.
To locate the payment, research the following:
Social Security Number followed by a "V (valid SSN on BMF)" or "W (invalid SSN on BMF)," .
NAMEI/NAMES for another SSN, IRSN, or ITIN,
NAMEE/NAMEB for an EIN and If an EIN is located, research in SSN format for valid and invalid segments.
If other functions are unable to locate the payment after following IRM 21.5.7, Payment Tracers, they will prepare Form 4446, Payment Tracer Research Record, and forward the case to the HPTF function at the SP site that processed the bond. HPTF function will continue to search for the payment. HPTF may need to research the file of Forms PD 1782 held in Accounting.
If Then Unable to locate the payment See IRM 126.96.36.199, Treasury Bonds. Bond was returned to the attorney for the estate by the Bureau of Public Debt Close the Case.
If the taxpayer's cancelled check is stamped "FI" , this is an indication that the bank is holding credits belonging to the taxpayer. These credits are referred to as "Free Items."
If the case involves "Free Items" , before referring the case to the HPTF that processed the payment, the function unable to locate the payment should obtain a current transcript of the account.
Upon receipt of Form 4446, Payment Tracer Research Record HPTF will initiate action to obtain the credit from the bank.
As of January 1, 2011, some duties formerly performed by the Interagency Coordinator (IAC) are now performed by the Federal Tax Deposit Point of Contact (FTD POC). Ask the FTD POC to obtain the credit from the bank. Or, if your SP site(s) has designated another individual to contact the bank, refer the request to that designated individual.
As of January 1, 2011, businesses that have a deposit requirement (such as employment tax, excise tax, and corporate income tax) were required to submit their deposits electronically. They will no longer be permitted to use Form 8109, Federal Tax Deposit Coupon and Form 8109-B, FTD Deposit Form (Over The Counter Version).
Treasury Tax and Loan (TT&L), the former system used to process FTD payments, was replaced with PATAX (Paper Tax). The PATAX system consolidated FTDs into one Federal Reserve Bank (FRB). However, PATAX was decommissioned in 2011 and manual procedures are necessary for making subsequent adjustments when FTD errors occur. IRM 188.8.131.52.1, FTD Referrals to HPTF, IRM 184.108.40.206.2, FTD Discrepancies and How to Correct Them, and IRM 220.127.116.11.3, FTD Discrepancies and How to Correct Them for Remaining FTD Paper Coupons contain processing procedures due to the decommissioning of PATAX.
As of January 1, 2011, duties formerly performed by the Interagency Coordinator (IAC) are being performed by the FTD Point of Contact (POC). There is an FTD POC located at the following Submission Processing SP site(s): Austin, Cincinnati, Kansas City, and Ogden..
Other Functions: Prior to other functions referring FTD cases to HPTF, they must perform preliminary research to try and locate the missing FTD on IDRS:
If the payment is found, they will move the payment to the correct tax module.
If the payment is not found, they will request a photocopy of the front and back of the cancelled check, attach this to Form 4446, Payment Tracer Research Record, and refer the case to the HPTF SP site(s) that processed the payment.
FTD POC: If initial contact from the taxpayer or the Financial Institution is made with the FTD POC regarding an erroneous overpayment, and the FTD POC locates the missing or misapplied payment, they will follow credit transfer procedures.
If the FTD POC cannot locate the missing or misapplied payment, prior to referring the case to HPTF, the FTD POC will first obtain documentation from the taxpayer or the Financial Institution to substantiate the claim for a refund. Documentation will include:
Copy of the front and back of the taxpayer's cancelled check,
Copy of the bank statement,
Copies of all FTD block research performed,
Copies of any Command Codes used and researched,
Letter from the taxpayer or the Financial Institution requesting a refund of the overpayment.
It is recommended that the FTD POC create a special file for FTD payment tracer cases as specified in IRM 3.17.243, Miscellaneous Accounting. This will aid in follow-up telephone calls and/or letters that may be needed.
If an overpayment adjustment is required, the FTD POC will input TC 971/Action Code 296 on the taxpayer's account and forward the above documentation via Form 4446, Payment Tracer Research Record to the HPTF SP site(s) that processed the payment.
The FTD deposit Microfilm Serial Number shown on IDRS identifies the SP site(s) that processed the FTD.
Due to decommissioning of the PATAX system, the following manual processing guidelines apply. HPTF guidelines will vary somewhat based on the area/function that referred the case as indicated above.
Financial Institution due a refund: Either the taxpayer or the Financial Institution may make a mistake and cause the taxpayer's account to show an erroneous FTD overpayment amount. In this case, the Financial Institution will be due a refund. The following actions will be necessary:
HPTF will open a control base.
If the original transaction date is within 11 months: HPTF will complete Form 2424, Account Adjustment Voucher and forward it to the Unidentified Function for preparation of a manual refund to the Financial Institution. The Unidentified Function will debit the taxpayer's account and credit the amount to the Unidentified Account. The Unidentified Function will subsequently issue the manual refund from the Unidentified Account 4620.
If the original transaction date is more than 11 months: HPTF will complete Form 8758, Excess Collections File Addition and forward it to the Excess Collections Function for preparation of a manual refund to the Financial Institution. The Excess Collections Function will debit the taxpayer's account and credit the amount to the Excess Collections Account. The Excess Collections Function will subsequently issue the manual refund to the Financial Institution from the Excess Collections Account 6800.
Taxpayer due a refund: The Financial Institution may make a mistake and cause the taxpayer's account to show an erroneous FTD underpayment amount. In this case, the taxpayer will be due a refund. The following actions will be necessary:
The FTD POC will contact the Financial Institution directly to determine the status of the funds and request them to send a check to IRS for the amount due (if they have not already refunded the money to the taxpayer).
The FTD POC will forward the check and letter from the taxpayer requesting a refund to HPTF.
HPTF will adjust the transaction code and payment date as necessary to avoid the accrual of any penalties and interest to the taxpayer.
If the case was referred to HPTF by other than the FTD POC, HPTF will:
Obtain documentation to substantiate the Financial Institution's claim for a refund by preparing and sending Letter 878C, FTD Payment Tracer; Advice of Credit Requested from Bank along with a copy of the front and back of the check to the commercial bank's Operations Officer requesting FTD information needed to locate the missing or misapplied payment,
or obtain documentation to substantiate the taxpayer's claim for a refund by preparing and sending Letter 878C, FTD Payment Tracer; Advice of Credit Requested from Bank. Request copies of the taxpayer's check and bank statement if necessary.
Allow 20 calendar days for a response to Letter 878C, FTD Payment Tracer; Advice of Credit Requested from Bank.
Ask the FTD POC to request an FTD coupon processed through the Service Center Recognition/Image Processing System (SCRIPS) imaging system. The FTD POC will use Command Code ESTAB with cc modifier "S" . Images are retained for seven years. Requests for images more than seven years old cannot be processed.
Suspend the case and allow 20 calendar days for receipt of the FTD coupon image.
Follow appropriate procedures as outlined above in IRM 18.104.22.168.2, FTD Discrepancies and How to Correct Them.
HPTF will take the following actions for the anticipated small volume of paper coupons that may be received:
Order the Advice of Credit (AOC) from Files to get an address of the bank that most likely processed the FTD payment. Order the AOC of the FTD payment preceding or subsequent to the missing FTD payment.
Suspend the case and allow 30 calendar days for receipt of the AOC.
The Federal Tax Deposit Commercial Bank Address File (FTD CBAF), contains bank addresses, and American Bankers Association / Routing Transit Number (ABA/RTN) numbers of banks that participate in the FTD system. You can access the Commercial Bank Address File (CBAF) in the SERP Who/Where page at: http://cbaf.enterprise.irs.gov/.
Prepare and send Letter 878C (or call, if this is the policy at your SP site(s)) along with a copy of the front and back of the check to the commercial bank's Operations Officer requesting FTD header information needed to locate the missing or misapplied payment.
Suspend the case and allow 20 calendar days for a response.
If the AOC is received, obtain the Block Completion List (BCL) from Control D. The BCL is used for various research purposes, including FTD reversals, to locate FTD sequence numbers/microfilm serial numbers, and to find missing payments.
Compare the amount on the BCL with the amount on the AOC. If there is a discrepancy, order the entire FTD block of coupons and search for the missing FTD payment. If the payment is found, move the payment to the correct module.
If the block of coupons does not resolve the discrepancy, check the Block Completion List (BCL) and continue processing the case as follows:
If And Then BCL and AOC amounts match Coupon was written for less than the check Return copies of the cancelled check and FTD coupon to the taxpayer via Letter 672C. Inform the taxpayer of the current balance due and advise him/her to contact the Financial Institution for resolution of the understated payment. BCL and AOC amounts do not match Input TC 470 (no closing code), if the payment will fully satisfy the tax liability. BCL is unavailable Input TC 470 (no closing code), if the payment will fully satisfy the tax liability. BCL amount does not match the AOC Coupon was written for more than the check Input TC 570 on the tax module. Return copies of the cancelled check and FTD coupon to the taxpayer via Letter 672C, Payment(s) Located and/or Applied. Inform the taxpayer to contact the Financial Institution for resolution of the overstated payment. BCL amount does not match the AOC Coupon was written for less than the check Send copies of the AOC, FTD coupon and cancelled check to the FTD POC. Request the FTD POC to contact the bank to initiate a correction. Bank or IRS caused the error Send copies of the AOC, FTD coupon, and cancelled check to the FTD POC. Request the FTD POC to contact the bank to initiate a correction.
Send copies to the FTD POC of the SP site(s) currently processing the FTD. Send Atlanta Submission Processing Center (ATSPC) copies to the Kansas City FTD POC and Fresno Submission Processing Center (FSPC) copies to the Ogden FTD POC. If an FTD payment made with Form 8109, Federal Tax Deposit Coupon prior to 1/1/2011 cannot be located, refer the case to the FTD POC.
Payments processed through EFTPS can be identified through the EFT number shown on IDRS. After taxpayer enters the information, EFTPS supplies an acknowledgment number to the taxpayer. Taxpayers should write down this number and keep it for future reference. If there is any problem with the payment, this number allows IRS to trace the payment quickly. Customer Service Representatives can construct the EFT number from taxpayer provided acknowledgment number using the following elements for payments made prior to January 1, 2004. Payments made after January 1, 2004, should be constructed using the chart in IRM 3.17.277.5.3, EFT Number.
Digit(s): Identify: 1 & 2 The Processing SP site(s): Refer to Document 6209, Section 4.3, Campus and File Location Codes 3 The Financial Agent:
1 - JP Morgan Chase & Co. (Prior to March 2004)
2 - Bank of America
3 - Treasury Offset Program
4 - SSA Levy Program
4 The Payment Method:
0 - IRS e-file (Direct Debit)
1 - ACH Credit (EFTPS through your financial Institution)
2 - ACH Debit (EFTPS Direct)
3 - FTCS
4 - Reserved
5 - Levy
6 - Credit Card
7 - EFTPS - Online
8 - Railroad Retirement Board
9 - Government Payment (EFTPS for Federal Agencies, Federal Payment Levy Program or SSA Levy)
5 The Payment Indicator: This is dependent on the Payment Method. See IRM 3.17.277.5.3 (4), EFT Numbers for details. 6–9 The Julian Date: This is the last digit of the year plus 001–366 or Last digit of the year plus 401–766. 10–11 The Bulk Provider Number: Refer to the NOTE below. 10–17, or 12–17 The Serial Numbers: These are Sequentially Assigned.
All Bulk Providers are under Bank of America (BOA) effective 7/1/2005.
Position 10 and 11: Type of Payment: Phone Number: 01 - 05 Automatic Data Processing (ADP) 909-394-6890 or 626-831-5440 06 - 10 Dabco/Remit One/Click Tax 800-281-6570 11 - 17 Trust Banks N/A 18 - 20 State Levies N/A 21 - 25 Phone Charge Inc. Historical 26 - 30 Nation Tax Historical 31 - 32 Link 2 Gov (credit cards) 877-513-5465, Opt. 2 41 Advantage I 800-876-0178 x20500 41 Advantage II 585-336-7566 or 585-336-7435 43 Ceridian STS 800-829-7761 x4785 44 Ceridian TaxTel 714-377-5528 (day) or 714-377-5566 (for after hours) 45 Benefitmall 305-477-1700 x630 46 Thompson-Reuters 775-424-8000 x88055 N/A Interlogic System N/A N/A Zurich Payroll Solutions (Pay USA) N/A 54 - 55 Paychex 585-336-7566, 585-336-7435 or 585-336-7330 56 Payroll One 248-430-3782 or 313-580-4462 (for after hours) 57 Payroll People 559-440-8280 or 559-970-1371 (for after hours) 58 Payroll Service Center Historical 59 - 61 Official Payments Corporation (credit cards) 866-352-5002 62 Computer Language Research (Fast Tax) 972-250-8914 or 972-250-7385 63 Northern Trust 312-444-4427 or 312-557-5984 70–71 WorldPay US, Inc (credit cards) 615-730-6367 (ext. 380) or 615-417-9529
IDRS Command Code EFTPS is a research tool developed primarily for payment tracer purposes. The Command Code allows for research of the EFTPS data base for payment data and audit history.
Use the following procedures to trace payments made by electronic funds withdrawal (direct debit) or credit card. Obtain the following information from the taxpayer:
Date of Payment
Amount of Payment
Type of Tax Paid:
Trust Fund Recovery Penalty (Credit Card only)
Form 720, Quarterly Federal Excise Tax Return
Form 943, Employer's Annual Tax Return for Agricultural Employees
Form 945, Annual Return of Withheld Federal Income Tax
Form 990-PF, Return of Private Foundation or Section 4947(a)(1) Nonexempt Charitable Trust Treated as a Private Foundation
Form 1040, U.S. Individual Income Tax Return
Form 1040, Balance Due Notice
Form 1040, Audit Adjustment/CP2000/CP2501/CP3219A
Form 1065, U.S. Return of Partnership Income
Form 1120U.S. Corporation Income Tax Return
Form 7004, Application for Automatic Extension of Time To File Certain Business Income Tax, Information, and Other Returns
Form 8868, Application for Extension of Time To File an Exempt Organization Return
Form 4868, Application for Automatic Extension of Time to File U.S. Individual Income Tax
Form 1040-ES, Estimated Tax For Individuals
Form 2290, Heavy Highway Vehicle Use Tax Return (EFW only)
Form 2350, Application for Extension of Time to File U.S. Income Tax Return
Form 941, Employer's Quarterly Federal Tax Return
Form 940, Unemployment (FUTA) Tax Return
Form 944, Employer's Annual Federal Tax Return
Form 1041, U.S. Income Tax Return for Estates and Trusts
SRP-Health Care1040, Balance Due and Balance Due Notices (Current Year)
SRP-Health Care 1040, Advance Payment of a Determined Deficiency (audit adjustment or underreporter notice)
SRP-Health Care 1040, 1040X Amended Return
Installment Agreement payments (Credit Card only)
Amended or Adjusted Return payments (Credit Card only)
Payment method (electronic funds withdrawal for an e-file and e-pay return or a credit card payment for an Integrated e-file and e-pay return, Pay by Phone, or Pay by Internet transaction).
Credit Card Payment Confirmation Number (if paid by phone or Internet) or a Submission ID (if paid through an Integrated e-file and e-pay option.)
Credit Card Service Provider (if payment method is credit card through either the phone or Internet).
These payments are subsequently processed through EFTPS. Research EFTPS by following the EFTPS payment tracer guidelines and by using Command Code (CC) EFTPS to ensure that the Service processed the payment. See IRM 22.214.171.124.2, Integrated Data Retrieval System (IDRS) Research for Payment and IRM 126.96.36.199.7, Researching Unpostable Payments for IDRS research and unpostable payment instructions. Payments will appear on CC EFTPS before posting to Master File. If the payment is found using CC EFTPS, inform the taxpayer that the payment has been received. If the payment has posted, the EFT number on IDRS will identify it. If the payment cannot be found, check the Unidentified Remittance file.
The fourth digit in the EFT number will be a "0" for electronic funds withdrawal (direct debit) payments.
The fourth digit in the EFT number will be a "6" for credit card payments.
If the payment needs to be transferred, the credit transfer transaction must include the Electronic Payment Indicator.
Electronic funds withdrawal transactions generally post to Master File one to two cycles after the effective date of the payment.
If the taxpayer e-filed the return with an electronic funds withdrawal payment and the payment cannot be located by using CC EFTPS:
Check to see if the taxpayer properly entered the withdrawal request on the e-filed return by using CC TRDBV. See IRM 188.8.131.52.4.15, Modernized e-file Program (MeF) for Corporate and Exempt Organization Returns for information on electronically filed Form 1120, U.S. Corporation Income Tax Return, Form 1120-S, U.S. Income Tax Return for an S Corporation and Form 990, Return of Organization Exempt From Income Tax.
On the first page of CC TRDBV, there is a list of forms filed with the return. The form that indicates the taxpayer requested an electronic funds withdrawal is titled "FORM-PYMNT" .
The access code shown to the left of "FORM-PYMNT" may be entered on the top line of the TRDPG screen to bring up the FORM-PYMNT. The FORM-PYMNT will show the:
Bank Account Number
Account Type (savings or checking)
Date the Taxpayer Requested the Money be Withdrawn From Their Bank Account.
If CC TRDBV shows the "FORM-PYMNT" , the payment will be processed through EFTPS unless it was cancelled.
If TRDBV does not show a "FORM-PYMT" record, instruct the taxpayer to make a payment for the full amount due and attach an explanation of the circumstances, unless the payment was made via the Modernized e-File (MeF) System.
If the payment was made via the Modernized e-File (MeF) System, one must have access to the Return Requested Display (RRD) Application from which one would access the Employee User Portal (EUP) to locate both IMF and BMF returns, and associated FORM-PYMT records.
Credit card payments usually post 5–7 business days after the payment is completed and will appear on the appropriate Taxpayer Information File (TIF) as a pending transaction using CC TXMOD.
If the credit card payment was made through an Integrated e-file and e-pay option, research CC EFTPS for the payment. If the payment is not shown, refer the taxpayer to their software package or tax professional for further assistance.
If the credit card payment was made by phone or Internet, check different tax periods to ensure that the taxpayer did not select the wrong tax type (for example, he/she chose current year Form 1040-ES instead of prior year Form 1040-ES). Also, verify which TIN was used for the transaction.
If the credit card payment cannot be located using research, Command Code EFTPS and IMFOLQ or the Unidentified Remittance file, and the taxpayer has a confirmation number for a pay-by-phone or pay-by-Internet transaction, refer the taxpayer to the service provider they used to trace the payment.
Link 2 Gov, 1–888–658–5465 (toll-free)
Official Payments Corporation, 1-877-754-4420, Option 5 (toll-free)
WorldPay US, Inc., 1-855-508-0159 (live operator)
The credit card confirmation number (Pay-by-Phone or Pay-by-Internet) will include 7 numeric characters:
If the last character is a "1" the payment was made through the Official Payments Corporation.
If the last character is a "3" the payment was made through the Link 2 Gov Corporation.
If the last character is a "4" the payment was made through the WorldPay US, Incorporated.
If the credit card payment was made through either a pay-by-phone or Internet option, but, the taxpayer does not have a confirmation number and no payment can be located on IRS records, advise the taxpayer to contact the service provider they used for assistance.
If the credit card payment cannot be located, the service provider cannot verify the payment, and the payment is not reflected on the credit card billing statement, advise the taxpayer to make a payment for the full amount due and attach an explanation of the circumstances.
Direct Debit Installment Agreements (DDIA) is a Collection program. Taxpayers make arrangements to repay tax liabilities in installments via Electronic Funds Transfers.
These payments post to Master File as TC 670, Document Code 18, Blocking Series 800-899.
If other functions are unable to locate the payment, they will prepare Form 4446 and route the case to HPTF.
HPTF will research the following computer runs that are maintained in Accounting:
EFT 12, generates DDIA payments and posts TC 670 to the taxpayer’s accounts.
EFT 16, creates the EFT Credit and Debit Register and IDRS assigned DLN.
EFT 18, generates a notice to Compliance Services Collection Operation if payments fail to post properly, and posts TC 671 and TC 280 to the taxpayer’s accounts.
These automated levy programs run a match of delinquent accounts on the Master File database who are eligible to be levied against:
AKPFD: a database of applicants that have applied for the current year dividend.
MTLP: a database of city/municipal tax refunds for each city/municipality that participates in MTLP.
SITLP: a database of state tax refunds for each state that participates in SITLP.
Each program is required to send the taxpayer correspondence advising of the levy and refer any inquiries to the ACS toll-free telephone number.
If other functions are unable to locate the payment after all preliminary research has been exhausted, they will prepare Form 4446, Payment Tracer Research Record and route the case to HPTF.
HPTF will research TDA56, Payment Detail Report, which is maintained in Accounting. The listing is in TIN order and contains the transaction date and amount of the state refund used to offset the Federal tax liability.
Missing payments related to Tax Exempt Bonds that are received with Form 8038–T, Arbitrage Rebate and Penalty in Lieu of Arbitrage Rebate are worked at the Ogden Accounts Management SP site(s) (OAMC) by the Exempt Organization Accounts Team.
Form 8038-T, Arbitrage Rebate and Penalty in Lieu of Arbitrage Rebate is the only Tax Exempt Bond that is received with a remittance (with the exception of closing agreements). The remittance is identified as green-rockered money and processed as a TC 610 to the Master File.
Any SP site(s) receiving Form 8038-T, Arbitrage Rebate and Penalty in Lieu of Arbitrage Rebate payment tracer cases should transship the case to OAMC, Exempt Organization Accounts Team using Form 3210, Document Transmittal. The Exempt Organization Accounts Team will follow procedures in IRM 184.108.40.206.4.3, TEB Payment Tracer Procedures to resolve the case.
IRM 220.127.116.11.8, Manual Deposit Process, STAUP for Foreign Remittances, requires Command Code (CC) STAUP to suspend collection activity on the taxpayer’s account during the conversion to U.S. Dollars.
Per GAO 13-420R IRS Management Report dated May 13, 2013, input of CC STAUP must be a separate duty from payment processing and Remittance Perfection Technician's IDRS profiles restrict them from inputting CC STAUP.
In order to process Foreign Remittances in a timely manner and for Receipt and Control (RCO) Branch employees to carry out their duties without jeopardizing taxpayer accounts, accounting's Hard Core Payment Tracer (HCPT) team will perform the input of the STAUP using the procedures found in IRM 18.104.22.168.8 (See IPU 14U1589 dated 11/13/2014).