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Frequently Asked Questions: Understanding your PTIN-Related Letter

View FAQs for Letters 4810 and 4911

1. Why did I receive a Letter 4743 in the mail about my PTIN account? (posted 7/19/11)

You received the letter as a follow-up security measure to ensure you are aware a PTIN account was created for you. If you believe someone inappropriately created an account on your behalf, contact the IRS Tax Professional PTIN Line to report it. Otherwise, no action is necessary.

2. I received a notice saying my PTIN has been suspended due to a payment issue, what action must I take to have my PTIN reactivated? (revised 1/30/17)

Your PTIN was suspended because we were unable to process your payment.

You may resubmit your payment from the ‘Main Menu’ of your online PTIN account or by mailing a check or money order to the PTIN Processing Center. If mailing a payment please include your PTIN number on the payment and make payable to the “IRS Tax Pro PTIN Fee". Submit payment along with voucher that accompanied your notice to:

IRS Tax Pro PTIN Processing Center
1605 George Dieter PMB 678
El Paso TX 79936

Allow 4-6 weeks for processing of paper payment.

3. I received an email telling me to check my Secure Mailbox. What is a Secure Mailbox? (posted 11/9/11)

All online PTIN account holders now have an online secure inbox. This is where we will send you messages about your PTIN. Every time a new message is put in your secure inbox, you will receive a notification at the email address associated with your PTIN account to check your secure inbox. Log-in to your PTIN account to view the message.

Disable your pop-up blocker on your computer in order to view your secure messages.

Return to Return Preparer Program FAQs

Page Last Reviewed or Updated: 30-Jan-2017