Question: How do I access my online account? Answer: To access your online PTIN account, go to the PTIN system login page. On the top left side of the page under Returning User, enter your User ID and Password in the designated fields. Then click “Sign In”. If you’re having trouble remembering your User ID or Password, click on the appropriate link below: Forgot User ID Forgot Password Forgot or Cannot Access E-mail Return to Return Preparer Program FAQs Access Online PTIN System