To meet federal security standards, the IRS must enhance the User Interface (UI) Testing and Production Channels with a stronger, one-time identity proofing process. The IRS must verify the individual using this tool and is requesting additional personal information.
Beginning June 16, 2019, some returning users must upgrade their account access by choosing one of three options to validate their identities. This is a one-time process. These options also will be incorporated into the verification process for new users. To be successful, users should review these options carefully.
IMPORTANT NOTE: No action may be necessary for users who have previously provided financial account or mobile phone information as part of an identity verification process for another tool. This includes users who already have access to IRS e-Services, ACA Application for Transmitter Control Code or personal tools such as Get Transcript or IP PIN.
Returning users who need to complete this one-time verification will be asked to provide this information after logging in with their existing username and password.
Option 1 – Provide a personal financial account number
The IRS will accept one of six financial account numbers:
- Credit card – last 8 digits (no American Express, debit or corporate cards)
- Student loan
- Mortgage or home equity loan
- Home equity line of credit (HELOC)
- Auto loan
Option 2 – Provide a personal mobile phone number
The phone cannot be a business-issued phone. It must be:
- A U.S.-based phone, and
- Associated with your name and address.
Option 3 – Request an activation code by mail
At your request, the IRS will mail a code number to your home address of record with the IRS. Please note:
- Allow 10 business days for delivery.
- Return to the site within 30 days to enter the code and complete the identify verification process.
- If you need immediate access, use one of the other options.
If you need assistance contact the AIR Help Desk at 866-937-4130.