Welcome to Secure Messaging


The IRS is pleased to provide a new, secure way for you to communicate online with us for specific matters related to your tax account:

  • Correspond with our tax representatives or the IRS Independent Office of Appeals (Appeals) through your web browser at your convenience.
  • Submit electronic documentation quickly and securely, allowing us to resolve issues and your disputes faster than ever.
  • Reduce or eliminate the need for you to call or wait days for mail.

Access Secure Messaging

Who can use Secure Messaging

Individuals, or their authorized representatives (see below), invited by the IRS (including the IRS Independent Office of Appeals) will be able to use secure messaging.

How Secure Messaging works

IRS Secure Messaging is like web-based email services such as Gmail or Yahoo Mail. Messages can be securely sent to you by IRS representatives and you may respond and attach documents pertaining to your account.

The Secure Messaging service will save all messages as a digital record of your communications with us. You'll be notified when you have a secure message waiting for you via a notification email and/or SMS text message to the mobile phone number provided during registration.

The notification will include a link to your secure messaging center. To protect your privacy and reduce the potential for identity theft, we will send no personal information within the notification email or SMS text message.

Creating an account

If you don’t have an existing IRS username or ID.me account, have your photo identification ready.

If you are unable to establish a secure messaging account, see "Alternatives to Secure Messaging" below.

Taxpayer representatives

If you're a representative for a taxpayer who has been invited to use Secure Messaging, you may also use it as long as we have an approved authorization (Form 2848, Power of Attorney and Declaration of Representative or Form 8821, Tax Information Authorization) on file for you. To access Secure Messaging, click on the link above to register.

Alternatives to Secure Messaging

For users of secure messaging: If you aren’t able to create a Secure Messaging account but have an action due to the IRS or a case in the Independent Office of Appeals, follow the instructions provided in your original notice.

For users of secure 2848 and 8821 form submission: If you unable to submit forms online, please have the taxpayer sign the authorization form with an ink signature and mail or fax the form to the IRS per the instructions on the form.