Due to efforts to control the spread of COVID-19 (Coronavirus), our Philadelphia and Holtsville offices are temporarily closed. You may sign up, respond, and submit requested documentation but our response will be delayed. There is no need to mail/fax your responses once you have submitted them via secure messaging.
Please see IRS.gov for closures affecting other offices.
We apologize for the inconvenience and appreciate your patience and understanding during these difficult times.
The IRS is pleased to provide a new, secure way for you to communicate online with us for specific matters related to your tax account:
- Correspond with our tax representatives through your web browser at your convenience.
- Submit electronic documentation quickly and securely, allowing us to resolve issues faster than ever.
- Reduce or eliminate the need for you to call or wait days for mail.
Additional information for taxpayers and representatives
Who can use Secure Messaging
Individuals, or their authorized representatives (see below), invited by the IRS will be able to use secure messaging.
How Secure Messaging works
IRS Secure Messaging is similar to web-based email services such as Gmail or Yahoo Mail. Messages can be securely sent to you by IRS representatives and you may respond and include document attachments pertaining to your account.
The IRS will save all messages as a digital record of your communications with us. You'll be notified when you have a secure message waiting for you via a notification email and/or SMS text message to the mobile phone number provided during registration.
The notification will include a link to your secure messaging center. In order to protect your privacy and reduce the potential for identity theft, we will send no personal information within the notification email or SMS text message.
Creating an account
If you've been invited to use Secure Messaging, you'll need the following information to register and use the service:
- Your social security number (SSN).
- Your date of birth, filing status and mailing address from your latest tax return.
- Access to your email account.
- Your credit card number or account number from an auto loan, mortgage, home equity loan or home equity line of credit.
- A mobile phone with your name on the account.
If you're a representative with a taxpayer who has been invited to use Secure Messaging, you may also use it as long as we have an approved Power of Attorney record on file for you. To access Secure Messaging, click on the link above to register.
Once you have an account, log in to your Secure Message account and look for the "Request Access" button under Tax Preparer Options and follow the instructions.
Alternatives to Secure Messaging
If you weren't able to create a Secure Messaging account, but have an action due to the IRS, follow the instructions provided to you in your original notice.