The amount of credits (federal tax deposits or estimated tax payments) you claimed on your tax return for the tax period shown on your notice and the amount of credits that were applied to that year are different. This created an overpayment on your account. If we don’t hear from you, we’ll refund the overpayment unless you owe other tax or debts we're required to collect.
What you need to do
- Read the notice carefully. It will show the dates and amounts of the payments we applied to your account.
- Review your tax return and your records for any payments or credits you claimed for that year.
- If you agree with the notice, call us at the number listed on the notice to request a refund. You should also correct your copy of the tax return in your records.
- If you disagree with the notice, contact us within 30 days from the date of your notice to tell us where we should apply the payments.
- If we don't hear from you, we’ll assume you agree with the notice and you’ll receive a refund check within 15 weeks from the date of the notice, as long as you don’t owe other tax or debts we're required to collect.
Answers to Common Questions
Why did I receive this notice?
You received this notice because the deposits or payments applied to your account didn’t agree with what you claimed on your federal tax return.
What should I do if I believe payments were misapplied?
Call us at the toll free number listed in the top right corner of your notice or mail us copies of your notice and proof of payment to the address on the notice.
What do I say when I call the IRS?
Tell the customer service representative you received a CP 267 notice and you want to review your account. Be sure to have a copy of your notice and your tax return before you call.
What should I do if I believe you misapplied a payment or haven't credited a payment I made?
Call us at the toll free number listed on your notice. Please have your documentation (such as cancelled checks, amended return, etc.) ready when you call.
Tips for next tax period
- Make sure you claim the proper amount of credit on your next tax return. You may need to adjust your estimated tax payments or your federal tax deposits.
- Consider filing your taxes electronically. Filing online can help you avoid mistakes and find credits and deductions that you may qualify for. In many cases, you can file for free. Learn more about e-file.
Tax publications you may find useful
How to get help
- Call the 800, 866 or 888 number listed on the top right corner of your notice.
- Authorize someone (such as an accountant) to contact the IRS on your behalf using Form 2848, Power of Attorney and Declaration of Representative (PDF)
- See if you qualify for help from a Low Income Taxpayer Clinic.