- 1.1.19 Criminal Investigation
- 220.127.116.11 Functional Statement
- 18.104.22.168 Headquarters
- 22.214.171.124.1 Operations, Policy and Support
- 126.96.36.199.2 Strategy
- 188.8.131.52.3 Refund Crimes
- 184.108.40.206.4 Communications and Education
- 220.127.116.11.5 Equal Employment Opportunity and Diversity
- 18.104.22.168.6 Technology Operations and Investigative Services
- 22.214.171.124 Criminal Investigation Area and Field Offices
Part 1. Organization, Finance, and Management
Chapter 1. Organization and Staffing
Section 19. Criminal Investigation
The mission of Criminal Investigation (CI) is to serve the American public by investigating potential criminal violations of the Internal Revenue Code and related financial crimes in a manner that fosters confidence in the tax system and compliance with the law.
While tax enforcement is clearly the core mission, CI also makes significant contributions to other important national law enforcement efforts. Over the past several years, CI's participation in joint investigations has helped lead to major convictions on high profile cases involving such issues as political corruption, corporate fraud, narcotics trafficking, and terrorist financing.
Criminal Investigation is staffed with over 4,000 employees whose dedicated efforts have earned CI a reputation as the premier financial investigative agency in the world.
To accomplish the mission, CI:
develops and implements measures that balance customer satisfaction appropriate to law enforcement, employee satisfaction and business results
ensures that criminal enforcement is an essential part of an integrated tax compliance strategy
fulfills the expectation of honest taxpayers that tax evaders will be criminally prosecuted
provides support to the US Attorney's Office by investigating financial crimes appropriate to CI's jurisdiction and participating in joint investigative task forces
provides advice to Congressional Committees on legislation, regulation, litigation, and Freedom of Information Act (FOIA) matters and other requests as they relate to CI
provides, when necessary, personal protection for IRS employees
ensures all CI employees are properly trained to fulfill their mission
promotes equal employment opportunity and complies with Affirmative Action and diversity programs as directed by the IRS
The mission of CI Headquarters (HQ) is to support the CI field offices in their efforts to accomplish the CI mission. Headquarters provides strategic and operational support for all areas of the organization.
Criminal Investigation HQ consists of the Chief; Deputy Chief; Directors; and staffs of the following offices:
Operations, Policy and Support (OPS)
Refund Crimes (RC)
Communications and Education (CE)
Equal Employment Opportunity (EEO)
Technology Operations and Investigative Services (TOIS)
The Chief, CI, reports to the Commissioner of the IRS but is supervised by the Deputy Commissioner, Services and Enforcement. The Chief, CI, is responsible for the full range of planning, managing, directing and executing the world activities of CI. The Chief, CI, together with the Deputy Chief, directly supervises the Directors of the HQ offices, as well as the four area Directors, Field Operations.
The office of Operations, Policy and Support includes the following sections:
Security and Technical Operations
Financial Crimes/Treasury Enforcement Liaison
Narcotics and Counterterrorism
Special Investigative Techniques
Warrants and Forfeitures
The Office of Operations, Policy and Support provides policy, direction, oversight, and support to the CI field offices in accomplishing the overall Criminal Investigation mission.
The Office of Strategy includes the following sections:
National CI Training Academy
Planning and Strategy
Review and Program Evaluation
The Office of Strategy develops, supports, and measures CI's business plans and priorities for implementation of the national compliance strategy.
The Office of Refund Crimes includes a HQ staff and ten Fraud Detection Centers (FDC) located in the following areas:
Brookhaven, New York
Kansas City, Missouri
To support the CI mission by identifying and developing schemes for the purpose of referring and supporting high-impact criminal tax and related financial investigations. This mission will be achieved through the use of human and artificial intelligence and via collaboration with stakeholders.
The mission of the Office of Communications and Education is to plan, design, and implement internal and external Communication activities that foster compliance and reinforce the IRS Strategic Plan. These activities include marketing, education and outreach regarding CI enforcement actions in coordination with CI Public Information Officers (PIO) within the CI field offices, the media and the practitioner community through National Communications & Liaison (C&L) Media Relations, IRS operating divisions, and advising management on communication issues.
The mission of the office of Equal Employment Opportunity and Diversity (EEOD) is to ensure that employment practices and decisions are implemented fairly and with integrity to all employees, applicants for employment, and customer stakeholders throughout the CI organization.
The office of EEOD provides guidance and instruction on the execution of equal employment opportunity program policies and procedures. The office ensures that management is accountable for the implementation and execution of EEO and Diversity objectives and are in full compliance with EEO laws, regulations and guidelines.
The EEOD office ensures that every employee at every grade level understand their obligation to respect and value diversity in the workplace.
The Office of Technology Operations and Investigative Services includes the following sections:
Business Systems Development
National Operations Center
Program Management and Enterprise Architecture
The mission of Technology Operations and Investigative Services is to:
operate and maintain CI's computer network
develop long-range information technology (IT) strategies
plan and deliver the IT products associated with the long-term strategies
evaluate the technical aspects of network software and hardware
recover and analyze investigative digital evidence
The Directors, Field Operations are located in the following cities:
Atlanta, Georgia (Southeast Area)
Dallas, Texas (Mid States Area)
Laguna Niguel, California (Pacific Area)
Philadelphia, Pennsylvania (North Atlantic Area)
The Directors, Field Operations supervise the field office Special Agents in Charge (SACs) and oversee the field office operations under their jurisdiction. In conjunction with SACs, the Directors, Field Operations plan, develop, direct and implement a comprehensive criminal investigation program for their area that enhances compliance, ensures consistency in taxpayer treatment and continuously improves business systems and processes.
The management team in the individual field offices consist of Special Agents in Charge, Assistant Special Agents in Charge, and Supervisory Special Agents. The duties and responsibilities of these managers are described in IRM 1.4.9, Resource Guide for Managers (formerly IRM 114.1 CH 6, Compliance and Customer Service Managers Handbook - Criminal Investigation.