- 1.54.1 TE/GE Roles and Responsibilities
- 184.108.40.206 TE/GE Roles and Responsibilities
- 220.127.116.11 Elevating Issues
- 18.104.22.168 Why Issues are Elevated
- 22.214.171.124.1 Elevation to Inform Managers or Executives
- 126.96.36.199.2 Elevation to Obtain a Decision from Managers or Executives
- 188.8.131.52 Issues that are Candidates for Elevation
- 184.108.40.206 Level to which Issues should be Elevated
- 220.127.116.11.1 Issues of "Local" and "National Concern"
- 18.104.22.168 Determining the Level to which Issues should be Elevated
- 22.214.171.124.1 Front-line Employees
- 126.96.36.199.2 Group Managers
- 188.8.131.52.3 Senior Managers
- 184.108.40.206.4 Director (TE/GE National Headquarters)
- 220.127.116.11.5 Functional Directors
- 18.104.22.168.6 Commissioner and Deputy Commissioner, TE/GE
- 22.214.171.124.7 Commissioner of Internal Revenue, and Deputy Commissioners, Services and Enforcement and Operations Support
- 126.96.36.199 Referral to or Consultation with Counsel
- 188.8.131.52.1 Concurrent Elevation to Counsel and within TE/GE
- 184.108.40.206.2 Issues to Bring to Counsel's Attention
- 220.127.116.11 Issues Reported or Resolved Outside the IRS
- 18.104.22.168 Avoiding Inappropriate Elevation by Appropriately Exercising Responsibility
- 22.214.171.124 Reaching Down
- 126.96.36.199 Consulting with Front-line Employees and Managers
Part 1. Organization, Finance, and Management
Chapter 54. TE/GE Division Organization and Management
Section 1. TE/GE Roles and Responsibilities
August 31, 2016
(1) This transmits revised IRM 1.54.1, TE/GE Division Organization and Management, TE/GE Roles and Responsibilities.
(1) Updated IRM 188.8.131.52, Elevating Issues to change the word "lower" to "subordinate" throughout: IRM 184.108.40.206 (3), IRM 220.127.116.11 (4), IRM 18.104.22.168 (2), IRM 22.214.171.124 (1), IRM 126.96.36.199 (3), IRM 188.8.131.52.1 (2), IRM 184.108.40.206 (1).
(2) Updated IRM 220.127.116.11.1, Definition of "Elevation" to add example methods of elevation.
(3) Updated IRM 18.104.22.168.2, Definition of "Issue" to remove reference to "proposed or published guidance" which moved to Counsel in the January 2015 Realignment.
(4) Updated IRM 22.214.171.124.1, Elevation to Inform Managers or Executives to add "the TE/GE Risk Liaison and the IRS Chief Risk Officer."
(5) Updated IRM 126.96.36.199.2, Elevation to Obtain a Decision to change "Director of Government Entities" to reflect the title and position change to "Assistant Deputy Commissioner, Government Entities and Shared Services (GE/SS)" and to delete references to IRC 7805(b) which realigned to Associate Chief Counsel.
(6) Updated IRM 188.8.131.52, Issues that are Candidates for Elevation to replace word "newsworthy" with "situations which may generate significant publicity or controversy."
(7) Updated IRM 184.108.40.206, Level to which Issues should be Elevated to delete references to IRC 7805(b) which realigned to Associate Chief Counsel.
(8) Updated IRM 220.127.116.11.1, Issues of "Local" and "National Concern" to remove words "prominent taxpayer."
(9) Updated IRM 18.104.22.168.3, Senior Managers to delete "Manager, EO Technical" , "Manager, EO Guidance" , "Manager, EP Technical Guidance and Quality Assurance" , and "Manager, EO Projects/Voluntary Compliance" , and add "Manager, TEB Compliance and Program Management." Replaced word "newsworthy" with "situations which may generate significant publicity or controversy."
(10) Updated IRM 22.214.171.124.4, Director (TE/GE National Headquarters) to delete references to IRC 7805(b) which realigned to Associate Chief Counsel; Correct the threshold dollar amount which must be reported to the Joint Committee on Taxation – increase to $2M for refunds or credits to taxpayers, and $5M for C corporations; and replace word "newsworthy" with "situations which may generate significant publicity or controversy."
(11) Updated IRM 126.96.36.199.5, Division Directors to change "Director of Government Entities" to reflect the title and position change to "Assistant Deputy Commissioner, Government Entities and Shared Services (GE/SS)."
(12) Updated IRM 188.8.131.52.6, Commissioner and Deputy Commissioner TE/GE to change "Director of Government Entities" to reflect the title and position change to "Assistant Deputy Commissioner, Government Entities and Shared Services (GE/SS)" and to delete references to IRC 7805(b) which realigned to Associate Chief Counsel.
(13) Updated IRM 184.108.40.206.7, Commissioner of Internal Revenue, and Deputy Commissioners, Services and Enforcement and Operations Support to change "Director of Government Entities" to reflect the title and position change to "Assistant Deputy Commissioner, Government Entities and Shared Services (GE/SS)."
(14) Updated IRM 220.127.116.11, Referral to or Consultation with Counsel, to reflect the title and organizational changes from "Counsel" to "Division Counsel (TEGEDC)" and "Associate Chief Counsel (TEGE)" that were modified during the January 2015 Counsel Realignment process, and to explain the roles of Division Counsel (TEGEDC) and of Associate Chief Counsel (TEGE).
(15) Updated IRM 18.104.22.168.1, Issues that should not be Elevated above a Certain Level to clarify if a seemingly routine or trivial matter may present as a trend or a pattern, it should be elevated to the immediate manager.
(16) Updated the dates on the following sections:
(17) Minor editorial changes were made throughout this IRM, including changes for plain language.
Nanette M. Downing
Assistant Deputy Commissioner, Government Entities/Shared Services
Tax Exempt and Government Entities
All Tax Exempt and Government Entities (TE/GE) employees report through a chain of command that begins with immediate supervisors, includes Senior Managers, or their equivalent, and Directors, and goes ultimately to the Commissioner, TE/GE. Stated another way, everyone within TE/GE is part of a single, unified organization, and the lines of authority within it run from the Commissioner, TE/GE, downward to every individual.
For the organization to function well, work groups must elevate certain types of information and decisions to managerial and executive levels. Employees, managers and executives need to know what kinds of information and what decisions to elevate, and to which level within TE/GE.
Sometimes senior managers and executives may involve themselves directly in case selection, case direction or case consideration. They do this to apply their experience and judgment at any stage of the case’s development. In other situations, they observe to become educated in the way cases are worked in the field.
Employees should understand that senior managers’ and executives’ involvement in cases is:
Done for good reasons and intentions.
Required for the sound management of an organization.
Not reflective of political influence or other inappropriate meddling in cases.
Not meant to imply criticism of work performance.
First, this section describes when a TE/GE employee should elevate an issue, that is, bring an issue which comes to his/her attention in his/her job to his/her manager’s manager or executive’s attention. Terms and concepts defined include:
Why issues should be elevated.
The level within the organization to which to elevate different kinds of issues.
Second, this section describes when a TE/GE higher-ranking manager or executive may wish to ask about an issue — especially a case being worked or awaiting decision at a subordinate level.
Third, this section notes that, when certain policies and procedures are developed, front-line employees and managers should be consulted.
The word "elevation," in this IRM, means to bring an issue, concern or situation that managers or executives must know about to:
Execute the tax laws faithfully.
Properly manage TE/GE.
Elevating an issue is when you:
Send it to higher-ranking TE/GE officials for their information or for their decision.
Recognize that others within the organization need to know about the issue.
Recognize when you aren’t authorized, experienced, or knowledgeable enough to handle or decide the issues yourself.
Elevation isn’t when an employee, manager or executive either:
Ways to elevate an issue include but aren’t limited to:
Sensitive case reports (to executives) depending on the level of elevation.
The word "issue," in this IRM, isn’t intended to have a precise or a restrictive meaning. In general, it means a matter that:
You shouldn’t/can’t decide or resolve in a routine, standard, or uniform manner.
Often involves a new, unusual, or sensitive matter.
You must decide or resolve using careful analysis, sound judgment, discretion and experience.
Examples of issues requiring elevation:
The interpretation or application of law or published guidance to a case.
A non-standard case, including, e.g., unusual aspects of a determination letter application or an examination.
A new administrative action or procedure, or a revision or an exception to an existing action or procedure, e.g., proposed amendments to a voluntary compliance program or a change in the way user fees are collected.
The interpretation or application to a case of a new or existing administrative action or procedure.
A developing or emerging issue, including issues not yet presented to TE/GE by a taxpayer or found in an exam.
An allegation brought to TE/GE’s attention by an outside party, e.g., a report in a newspaper, or a letter from a member of the public, suggesting a possible violation of the Code.
An issue doesn’t include routine and regularly scheduled reports of ordinary events. In other words, this section of the IRM is not intended to supplement or replace existing guidance for issue elevation covered by reporting procedures. Employees, managers and executives already have instructions for preparing and reporting these matters.
Sound business practices require issues at subordinate levels of the organization to be elevated to higher levels. When you see an issue, consider elevating the issue to your immediate supervisor. In general, elevate issues for either of these reasons:
To inform managers and executives of things they need to know.
To present matters to them for decision.
When you consider whether to elevate an issue, ask yourself:
"Am I technically capable, sufficiently experienced, authorized, and comfortable about deciding this issue myself?" If the answer to any part of the question is "no," or "doubtful," you should elevate the issue to your immediate supervisor.
"Is this issue something that my manager, or a higher-ranking manager or executive, would want to know about or should know about in order to perform his or her duties?" Another way of looking at the question is to put yourself in a manager’s or executive’s shoes, and ask if you would want to be aware of the issue if you were the manager or executive. If the answer to any of these questions is "yes," you should elevate the issue to your immediate supervisor.
When in doubt about whether to elevate an issue, elevate it. The person you elevate the issue to may, at his/her discretion, refer it back to the employee or manager to resolve.
Reasons why you elevate an issue to inform managers or executives; you are notifying them of issues that (list isn’t all inclusive):
May eventually require action, approval, or a response, or that have the potential to become problems.
Deviate from established administrative practices, and the reasons for the deviations.
Are sensitive or are important issues obscured by procedural or other issues.
Other reasons why you elevate an issue informing managers or executives are to obtain:
Cooperation of or with, another part of TE/GE, IRS, or another government agency.
Help to solicit Counsel or Treasury views.
Help to solicit the TE/GE Risk Liaison’s and the IRS Chief Risk Officer’s views.
Help to solicit the TE/GE Senior Technical Advisor’s views.
Or promote the uniform application of the law, or the achievement of uniform results.
Another reason why you elevate an issue informing managers or executives is to recommend improved administrative practices, or bring to light weaknesses in existing administrative practices.
Reasons why you elevate an issue to senior managers and executives to obtain a decision include, but aren’t limited to:
Present issues that require their action, approval or response.
Comply with a statute, regulation, procedure, or directive that specifies the level at which a particular type of decision is made.
You must submit certain issues for mandatory technical advice; closing agreements to the Commissioner, TE/GE or to the Director of Employee Plans (EP), Director of Exempt Organizations (EO) or Assistant Deputy Commissioner, Government Entities and Shared Services (GE/SS); and field directives may require you to send certain cases to specific places for a decision.
Offer them an opportunity to agree/disagree from the issue’s proposed resolution when it is novel, sensitive, or precedent-setting.
Obtain personnel, Information Technology (IT), budgetary, or other resources.
Other reasons why you elevate an issue to senior managers and executives to obtain a decision:
When the issue is one of first impression, precedent-setting, sensitive, or otherwise of such significance that it should be decided at a higher level within the organization.
When correctly resolving the issue is unclear or not well established.
For disagreements among employees, managers, or different TE/GE or IRS organizations for how to resolve a technical issue.
For disagreements among employees, managers or different TE/GE or IRS organizations for how to resolve an administrative or legal issue.
When different TE/GE or IRS organizational interests conflict, or have reached an impasse because of the conflict.
Closely related to the question of why you should elevate issues is the question of what issues you should elevate. We can’t state a definitive or exclusive list of all issues because the list changes with changes in the tax, business, or organizational environment, and with the context in which the issue arises. However, consider some issues that ordinarily would qualify for elevation.
Inform managers and executives of issues, complaints, situations, inquiries that may:
Eventually require action, approval, or response, or that have the potential to become problems, but managers’ and executives’ aren’t aware of through an established reporting program.
Impact a large number of individuals.
Have an extreme impact on one or more individual taxpayers, organizations, or entities.
Have substantial dollar amounts.
Generate significant publicity or controversy or could generate significant publicity or controversy.
Deviate from an established administrative practice.
Also inform managers and executives of issues, complaints, situations, inquiries that involve:
Complaints from taxpayers about TE/GE policies, practices, employees, managers or executives.
A state, a municipality or an Indian tribal government.
A personal or physical security issue.
Government Accounting Office or the Treasury Inspector General for Tax Administration inquiries or recommendation.
Also inform managers and executives of issues, complaints, situations, inquiries that may require coordinating with:
Other parts TE/GE or IRS
Counsel or Treasury.
Or involving a policy dispute, with other federal agencies.
Also inform managers and executives of issues, complaints, situations, inquiries that require:
Correction when TE/GE or the IRS has erred.
Improved administrative procedures.
Also inform managers and executives of issues, complaints, situations, inquiries that may concern:
The EO, EP, or GE community.
Treasury, the Congress, including the tax-writing committees.
The uniform application of the law, or the achievement of uniform results.
Also inform managers and executives of issues to obtain a decision on issues and situations that:
Require their action, approval or response.
Are directed by statute, regulation, revenue procedure, or other directive or practice to a particular office or level to resolve or decide.
Are of first impression, precedent-setting, or sensitive, including issues that depart from established positions or practices.
The correct resolution is unclear or not well established.
Are sensitive, but whose sensitivity is obscured by procedural or other issues.
Involve disagreement among TE/GE or other IRS employees, managers on how to resolve a technical or administrative issue.
Involve conflicting organizational interests of different TE/GE or IRS organizations or have reached an impasse because of the conflict.
Concern personnel, IT, budgetary or other resources.
Involve revoking a compliance statement or a closing agreement, or amending a compliance statement.
In most cases, you should elevate issues to your immediate manager, who, in turn, should elevate them, as appropriate, to successively higher levels in your chain of command.
You don’t have to predict the ultimate level to which an issue should be elevated. Issues will go to the appropriate level if each employee, manager and executive:
Understands his/her own area of responsibility and competence.
Acts on issues within their area.
Elevates issues to a higher level.
As noted above, it’s often appropriate for managers and executives to ask about or become involved in subordinate-level issues. However, taxpayers who have matters pending before TE/GE regularly monitor their progress and may be concerned if they find that their matter has been, or potentially may be, elevated above ordinary working levels.
This section contains generic issue descriptions that may trigger elevation to higher levels of the IRS. We’re providing this sample list to:
Reassure employees and taxpayers as to the reasons a case with which they are involved has become the subject of higher-level review.
Alleviate concerns that this review reflects an adverse judgment by senior management on either the employee’s work or on the merits of the taxpayer’s case.
In general, the more significant an issue, the more likely it is to be elevated, and the higher it is likely to go up the chain of command. Further, as noted previously, some issues are directed automatically to certain levels within the IRS.
The level to which an issue is elevated may be influenced by whether the issue is "local" or "national" in character.
An issue of local concern is one concerning:
A single taxpayer or group of taxpayers generally located within the geographical boundaries of one area.
A matter that is unique to or confined to the area in question.
Examples of issues of local concern:
Taxpayer complaints about the staffing of EP posts of duty at certain hours.
Perceived errors in the way a particular employee interprets a section of the Code
A conflict between a TE/GE practice with respect to a tax-exempt organization and the requirements of a state attorney general’s office with jurisdiction over the same organization would be a matter of local concern, at least initially.
An issue of national concern is an issue that:
Affects similarly-situated taxpayers throughout the country.
Is precedent-setting or that will serve as a model for cases in other areas or throughout the country.
Is non-routine that appears likely to present itself in several areas or throughout the country.
Examples of issues of national concern:
A new kind of tax-qualified pension plan would, in most cases, present novel issues of national concern that should be elevated to the Director, EP Rulings and Agreements, and ultimately to the Director, EP.
An issue that affects such a large group of individuals that it draws the attention of the tax community or the public at large, so that its resolution effectively establishes a model for the country.
Considering IRM 22.214.171.124.1, refer to the following description of issues that should be decided at successively higher TE/GE working, managerial, and executive levels.
Employees are assigned work appropriate to their training and grade level. As a front-line employee, you should work closely with your group manager; you should frequently elevate these issues to your group manager:
Regular and frequent communication, keeping him/her informed of work progress, unusual issues, and any problems you encounter in resolving or concluding your work.
Issues beyond your training or competence, procedures that work well or do not work well, and taxpayer reaction to the way TE/GE serves them.
Any issue that must be elevated per a statute, a revenue procedure, a field directive, or similar guidance.
Group managers are initially responsible to make sure appropriate issues are elevated to the correct level.
Ensure that you identify and appropriately elevate issues within your group or area that should be elevated per IRM 126.96.36.199.1 (1) (c).
Remember the reasons why issues are elevated and the types of issues to elevate, as discussed above.
In general, issues of local and national concern should be elevated to senior managers. Senior managers will likely elevate national issues to a Director (see IRM 188.8.131.52.4, Director (TE/GE National Headquarters)) or to the Commissioner or Deputy Commissioner, TE/GE.
Senior Managers include:
Manager, EP Determinations
Manager, EP Technical
Manager, EP Voluntary Compliance
Manager, Field Operations, Tax Exempt Bonds
Manager, Field Operations, Federal, State and Local Governments
Manager, TEB Compliance and Program Management
Examples of issues to elevate to TE/GE senior managers are issues involving:
A resolution that has been delegated to managers and directors by delegation order, directive or practice.
Novel or unprecedented issues/areas.
A state, municipality or Indian tribal government within the area.
Potentially generated significant publicity or controversy within the area.
An impact on customer service within the area.
Complaints against employees or managers within the area.
Errors by TE/GE within the area.
Resources needed to carry out TE/GE’s mission within the area.
In general, elevate issues of national concern to directors, as appropriate. Directors include:
EO Examination (Exam)
EO Rulings and Agreements (R&A)
EP Examination (Exam)
EP Rulings and Agreements (R&A)
Federal, State and Local Governments (FSLG)
Indian Tribal Governments (ITG)
Tax Exempt Bonds (TEB)
Examples of issues to elevate to TE/GE Directors include:
Resolution to them by statute, regulation, revenue procedure, functional statement, delegation order, other directive, or established practice.
Refunds or credits to taxpayers of $2,000,000 or more, ($5,000,000 for a C corporation) which must be reported to the Joint Committee on Taxation.
An entire category of taxpayers, e.g., an issue affecting all tax- exempt bonds, or all gaming institutions.
A significant or enduring impact on customer service within a locality, an area, or throughout the country.
Unusual personnel or labor relations questions.
Those reported to the Treasury Inspector General for Tax Administration (TIGTA), including violations of section 1105 of RRA (requests by specified Executive Branch employees concerning audits or other investigations).
Disputes with other federal agencies.
Generated significant publicity or controversy within one or more areas, or nationally.
A large number of taxpayers, a large amount of money, or a well-known entity or organization.
A substantial tax or legal matter involving a municipality, state or Indian tribal government.
The revocation of a closing agreement or a compliance statements.
Significant errors by TE/GE, or errors with national impact.
Discrimination, sexual harassment, or violation of taxpayers’ rights.
In general, issues of national concern in IRM 184.108.40.206.4 (1) elevated to the Directors in IRM 220.127.116.11.4 (1) may also be elevated to:
The Directors, EO and EP, and the Assistant Deputy Commissioner, GE/SS, retain the authority to:
Request that any issue under consideration at any level within their respective organization be elevated to their office.
Consult with the Senior Technical Advisor on any issue under consideration at any level within their respective organization.
In general, issues of national concern in IRM 18.104.22.168.4 (1)elevated to the Division Directors in IRM 22.214.171.124.5 (1) are also candidates for elevation to TE/GE’s:
The Commissioner and the Deputy Commissioner, TE/GE, retain the authority to request that any issue under consideration at any level within TE/GE be elevated to them.
Only the Commissioner, TE/GE has authority to decide some issues and to require those issues to be elevated to that office.
In general, issues of national concern in IRM 126.96.36.199.4 (1) elevated to the Division Directors in IRM 188.8.131.52.5 (1) are also candidates for elevation to:
TE/GE employees and managers should refer to Counsel or consult with Counsel when they need legal advice to properly interpret and apply the Code, or on other issues. Referring to or consulting Counsel isn’t necessarily an elevation, but can be considered one if we transfer the power of decision and the issue to Counsel. Call/refer to Counsel when:
The correct interpretation or application of law is uncertain, or when a taxpayer seriously challenges the position TE/GE has taken on an issue.
You want to confirm that TE/GE’s interpretation of the Code is correct.
You are required to, per national and local procedures, refer specific issues to Counsel for guidance or agreement.
Division Counsel (TEGEDC) is the primary Counsel contact for TE/GE employees and managers. Consult with the TEGEDC Area Counsel office that serves your geographical area.
In general, Associate Chief Counsel (TEGE) works on:
Procedural and technical guidance
If you need to consult the Associate Chief Counsel, go through your assigned Area Counsel office who can help determine the fastest, most efficient way to get their help.
Often, whenever TE/GE employees or managers refer non-routine matters to or consult with Counsel, they should elevate the facts of the referral or consultation to their immediate supervisors.
Notify TEGEDC of:
Novel or unsettled issues of law.
Cases potentially going to court, even those with a remote chance.
Cases in which you’re required to refer to or consult with Area Counsel by law, revenue procedure, other directive, or local practice.
Questions of disclosure, bankruptcy, summons, etc..
New or amended Code provisions.
Questions on proposed regulations, revenue procedures, announcements, notices and other forms of technical guidance.
Cases that have novel or unsettled issues of law, including candidates for technical advice.
Unusual personnel or labor relations questions
Disputes with other federal agencies.
By law, you must report certain issues to specific organizations or entities outside the IRS. Although these don’t constitute referrals to higher TE/GE levels, it’s important to understand how to deal with these issues as the process is similar.
Refer to Applicable Law Joint Committee on Taxation Under IRC 6405, IRS must give a notice of a refund or credit in excess of $2,000,000 ($5,000,000 for a C corporation) at least 30 days before we give the refund or credit. TIGTA In general, refer reports or allegations of employee waste, theft, fraud and wrongdoing to TIGTA.
RRA 98 added IRC 7217, that states with three exceptions, it’s unlawful for specified high-level Executive Branch employees to request an IRS employee to conduct or terminate a tax audit or other investigation of any particular taxpayer. IRC 7217 further requires any employee to whom such a request is made to report the request immediately to TIGTA, and provides criminal penalties for failure to report.
Although you should elevate illegal contacts under IRC 7217 to higher TE/GE management and executives, this isn’t sufficient to comply with IRC 7217. Refer reports of illegal contacts directly to TIGTA.
Department of Labor Director, EP must give the Secretary of Labor notice to object to IRS proposed disqualification of a plan qualified under IRC 401(a) for a violation of the exclusive benefit rule. See the Memorandum of Understanding – IRS/DOL Coordination Agreement dated June 3, 2003, and the Addendum to the IRS/DOL Coordination Agreement dated October 24, 2013, for the amount of time and other requirements. Pension Benefit Guaranty Corporation Director, EP must give PBGC 30 days in which to comment before granting or modifying a waiver of the minimum funding standard under IRC 412(c).
This section doesn’t intend to discourage employees and managers from carrying out responsibilities or making decisions in their areas of responsibility and expertise. The Commissioner, TE/GE, and other high-ranking officials, cannot, and should not, make all decisions for TE/GE. Employees and managers should decide issues within their areas of responsibility and expertise.
When you consider whether to elevate an issue, employees and managers should ask:
Does the issue fall within my duties as defined in my position description?
Am I evaluated on my ability to decide and handle issues of this nature?
Am I authorized to make decisions or to handle matters of this sort?
Are issues like this normally decided at my level?
Is the issue one that has arisen before and can it be resolved according to an established practice or routine?
Am I personally competent to decide or handle this issue?
If the answer to these questions is "yes," you shouldn’t elevate the issue.
There are some exceptions to the rules for elevating issues within the IRS. The rules in this IRM serve as a guide and indicate the types of issues you should elevate to particular levels. However, where to elevate an issue is not always a precise definition. Every employee, manager and executive must use discretion and judgment to make a system of elevation work well.
Superior levels to whom an issue is elevated may decline to accept the elevation, and to refer it back to where the issue could be decided or resolved best.
Employees, managers and executives should keep these in mind when considering elevating an issue:
Issue Direction Routine or Trivial Matters Don’t elevate, even if they meet one or more criteria for elevation.
A member of the Senate Finance Committee or the House Ways and Means Committee sends a routine inquiry about the status of a determination letter application submitted by one of their constituents. Don’t elevate, even though the inquiry is coming from a member of one of the Congressional tax-writing committees.
However, if multiple (more than three) inquiries, even from various sources, are submitted on the same or similar topic, they may relate to a broader issue, and constitute a trend or a pattern. Don’t consider this pattern of inquiries routine or trivial; elevate it to your immediate supervisor.
Political Appointees The IRS has a practice of not involving political appointees (i.e., the Commissioner of Internal Revenue and the IRS Chief Counsel) in specific taxpayer matters, to the degree possible. These should, if possible, be resolved in the Office of the Commissioner, TE/GE, or in the office of the Deputy Commissioner, Service and Enforcement. Contacts by Certain Executive Branch Officials and Employees RRA 98 Section 1105 prohibits certain Executive Branch officers and employees (the President, the Vice President, any employee of the executive offices of the President or Vice President, Cabinet Secretaries, the Commissioner of Social Security, the Director of National Drug Control Policy, the Director of the Office of Management and Budget, and the U.S. Trade Representative) to directly or indirectly request any IRS employee to conduct or terminate a tax audit or other investigation of any particular taxpayer.
Who receive this type of request should immediately contact the local TIGTA office and report the incident.
May contact the TIGTA Integrity Hotline, 1-800-366-4484, if unable to contact the local TIGTA office.
In addition to contacting TIGTA, employees, managers, and executives should elevate a contact up the chain of command for informational purposes, but shouldn’t act on it.
Sometimes, TE/GE managers and executives don’t wait for an issue to be elevated to them, but will reach down into the organization for the issue. That is, they ask a subordinate TE/GE manager or employee to raise an issue arising, being worked, or awaiting decision to them so they can be informed, review it, or decide it.
Reasons a manager or executive may reach down for an issue:
To become familiar with an emerging issue.
To resolve a technical or administrative problem.
To create uniform administration of the law throughout the country.
To ensure we meet quality control standards.
To resolve a dispute or problem with taxpayers or within the IRS.
To ensure that the organization functions efficiently and properly.
When a manager or executive reaches down for an issue, he/she generally explains why they are becoming involved. Doing so helps ensure that affected taxpayers and employees, and any entity making a subsequent inquiry, such as TIGTA or GAO, understand that the manager or executive had an appropriate reason.
Although this IRM primarily discusses when to elevate issues upward to senior managers and executives, sometimes senior managers and executives may consult with front-line employees and managers when policies or procedures are developed.
An organization’s ability to accomplish its purpose efficiently and accurately depends on the ability of each employee, at every level, to understand and expertly perform his/her job. At every level of the organization, employees develop specialized expertise where some have an expert understanding of:.
The tax law we administer.
The needs and characteristics of the customers we serve.
The information systems we depend upon.
The personnel system
How TE/GE coordinates with other IRS divisions.
This accumulated expertise of TE/GE employees, at every level and location, is one of TE/GE‘s important assets that managers and executives should use as they develop pertinent policies and procedures. Consult front-line employees and managers who have specialized information or expertise when considering:
Policies or procedures within their area of expertise.
The best solution for elevated issues with several possible resolutions.
Issues about the way they perform their front-line work.