2.4.48 Command Code VPPIN

Manual Transmittal

May 11, 2020

Purpose

(1) This transmits revised IRM 2.4.48, IDRS Terminal Input, Command Code VPPIN.

Material Changes

(1) IRM 2.4.48 has been revised to include Program, Scope and Objectives.

Effect on Other Documents

IRM 2.4.48, dated January 1, 2010, is superseded.

Audience

LMSB, SB/SE, TE/GE, W & I.

Effective Date

(05-11-2020)


Nancy Sieger
Acting Chief Information Officer

Program Scope and Objectives

  1. Overview: This IRM section provides an overview of the VPPIN Command Code.

  2. Purpose: This IRM contains procedural steps for use of the VPPIN Command Code. Voice Processing Personal Identification Number (VPPIN) is a Telephone Routing Interactive System (TRIS) command code.

  3. Audience: These procedures apply to IRS employees who are responsible for the processing of VPPIN records. These employees are located in the following areas: Large & Medium-Sized Business, Small Business/Self-Employed, Tax-Exempt & Government Entity’s and Wage & Investment.

  4. Policy Owner: The Chief Information Officer (CIO) is responsible for overseeing all aspects of our systems that operate the nation’s tax infrastructure.

  5. Program Owner: MITS.

  6. Primary Stakeholders: Large & Medium-Sized Business, Small Business/Self-Employed, Tax-Exempt & Government Entity’s and Wage & Investment.

  7. Program Goals: This IRM provides the fundamental knowledge and procedural guidance for employees who work with VPPIN cases. By following the processes and procedures provided by this IRM, employees will process VPPIN cases in a manner that follows IRS policy and procedures while promoting the best interests of the Government.

VPPIN Error Indicators

  1. Command Code VPPIN sends an Error Indicator back to the TRIS automated phone system. The values are as follows:

    VALUE MEANING:
    0 Request Completed
    1 Invalid TIN, FILE-SOURCE combination
    2 TIF is not available
    3 TIF AREA is not available
    4 Account is not on TIF
    5 Command Code definer is invalid
    6 Incoming PIN is not numeric
    7 Other
  2. BASIC OPTIONS