IRS statement on the National Taxpayer Advocate position

IRS seeking candidates interested in National Taxpayer Advocate position

May 13, 2019

WASHINGTON — As the process to select the next National Taxpayer Advocate (NTA) begins, the IRS is seeking candidates from the tax community who might be interested in the position. 

“We need to take steps to ensure the IRS is doing everything we can to help every taxpayer, regardless of where they live,” said IRS Commissioner Chuck Rettig. “As part of this, the National Taxpayer Advocate provides an extremely important role. The Advocate serves as the taxpayer’s voice inside the agency and helps taxpayers with issues they’ve been unable to resolve with the IRS.” 

The NTA leads the IRS Taxpayer Advocate Service division, an independent organization inside the IRS and comprised of approximately 1,800 geographically dispersed employees and managers, with 79 offices (including at least one in each state, the District of Columbia and Puerto Rico). The NTA is the senior advisor to the Commissioner on issues of taxpayer concerns, focusing efforts on improving processes affecting taxpayers and emphasizing the IRS’s role in assisting taxpayers comply with their legal requirements. The NTA serves as the taxpayer’s “voice” and serves as a contributor to the IRS’s strategic management in formulating tax administration policy, long-range objectives, and internal administration aimed at modernizing business practices, management roles and performance measures. Additionally, the person is responsible for assisting taxpayers in resolving problems with the IRS and proposing changes to administrative policies or legislative solutions mitigating identified problems. The National Taxpayer Advocate annually submits two reports directly to Congress on areas of tax law that impose significant burdens on taxpayers or the IRS, including recommending potential legislative changes to lessen those burdens.

Candidates should have a background in customer service and tax law as well as experience in representing individual taxpayers. Title 26 of U.S.C. §7803 (c) provides additional information on the NTA. 

For those interested in the position, please submit your letter of interest and resume by May 24, 2019 to the following email address: OfficeofExecutiveServices@irs.gov.