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Troubleshoot PTIN System Issues

Need to create an account and apply for a PTIN?

Learn how to create an account in
the IRS Tax Professional PTIN System.
It's the first step in applying for
a Preparer Tax Identification Number.

Learn the step-by-step process to
apply for a Preparer Tax Identification
Number or PTIN


Need to renew your PTIN?

Learn the step-by-step process to
renew a PTIN.

Have an account, but can’t log in?

Are you having trouble logging into your
online PTIN account? Watch this video
for tips on resolving common login problems

User ID: Most people’s user ID is their email address. If yours is not and you can’t remember it, select Forgot User ID from the PTIN system login page. Your user ID will be emailed to you.

Password: Passwords must meet the following criteria:

  • Be a minimum of eight characters
  • Not be the same as your user ID
  • Not be a variation of your user ID
  • Contain at least one alphabetic character
  • Contain at least one non-alphabetic character

If you can’t remember your password, you can use the Forgot Password function to reset it. Select Forgot Password from the PTIN system login page to have a temporary password to your email address:

  • You should copy and paste the password to avoid errors
    • Copy: Highlight the temporary password with your mouse, right-click your mouse, and select Copy
    • Paste: Place your cursor in the Password box, right-click your mouse, and select Paste.

Changed email addresses?

If you no longer have access to the email address you used when first created your account, you can change it without having to log into your account. Select Forgot or Cannot Access Email from the PTIN system login page.

You’ll need the following information:

  • Last name on the account
  • Date of birth
  • PTIN
  • Social Security Number
  • Answer to your secret question

Don’t have that information? You’ll have to call the IRS PTIN Information Line for help.

More PTIN account assistance

Page Last Reviewed or Updated: 01-May-2016

Preparer Tax Identification Number (PTIN) Open Season - Renew or Register by December 31.