The Appeals function serves as the administrative forum for any taxpayer contesting an IRS compliance action. Appeals encompasses a number of programs, including Alternative Dispute Resolution, Art Appraisal Services and more. Mission To resolve tax controversies, without litigation, on a basis which is fair and impartial to both the government and the taxpayer, and in a manner that will enhance voluntary compliance and public confidence in the integrity and efficiency of the Service. Strategic Priorities Increase taxpayer awareness of the Appeals process and their rights within the process. Increase taxpayer awareness of alternative dispute resolution programs. Improve our processes to meet customer needs and expectations and to reduce the length of the Appeals. process while spending the right amount of time with each taxpayer. Promote employee productivity, engagement, and satisfaction. Appeals — Continuing the Tradition Appeals constantly looks for ways to reduce the length of the Appeals process to better meet taxpayer needs. Traditionally, Appeals held mostly face-to-face conferences. While still available, Appeals encourages telephone or correspondence conferences when they can significantly shorten the overall time of the Appeals process, thereby reducing taxpayer burden.