Appeals at-a-glance


The Appeals function serves as the administrative forum for any taxpayer contesting an IRS compliance action. Appeals encompasses a number of programs, including Alternative Dispute ResolutionArt Appraisal Services and more.


To resolve tax controversies, without litigation, on a basis which is fair and impartial to both the government and the taxpayer, and in a manner that will enhance voluntary compliance and public confidence in the integrity and efficiency of the Service.

Strategic priorities

  • Increase taxpayer awareness of the Appeals process and their rights within the process.
  • Increase taxpayer awareness of alternative dispute resolution programs.
  • Improve our processes to meet customer needs and expectations and to reduce the length of the Appeals. process while spending the right amount of time with each taxpayer.
  • Promote employee productivity, engagement, and satisfaction.

Appeals — Continuing the tradition

Appeals constantly looks for ways to reduce the length of the Appeals process to better meet taxpayer needs. Traditionally, Appeals held mostly face-to-face conferences. While still available, Appeals encourages telephone or correspondence conferences when they can significantly shorten the overall time of the Appeals process, thereby reducing taxpayer burden.