Logging On to ExSTARS


Logon to Your Account - ExSTARS Users

If you are not able to logon, you will receive a message stating: Login Failed, Your User Account has Been Disabled.

You will receive this message if:

  • your password has expired due to not changing it within the last 90 days,
  • you failed to login within the last 45 days, or
  • you have made 3 unsuccessful login attempts.

You must call the EDI Help Desk to have your password reset for these reasons or if your password has been compromised.

EDI Help Desk - 216-898-6432.

Regular Hours of Operation:
Hours: Monday-Friday, 8 a.m. - 5 p.m. Eastern Time.

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